OTEL TELECOMS 2013
CONTENTS About us 02 Philosophy 04 Team Members 06 Portfolio 2 Pages 08 Portfolio 1 Page 10 Graphic Chart 12 Stakeholders 14 -2-
1ST Tier voice interconnect provider 2nd Tier Broadband transit provider National fibre and voice network
Company overview (boasting)
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ABOUT US OTEL Telecoms is a Licensed VoIP & Broadband Infrastructure-as-a-Service Provider to small, medium and large organisations in the public and private sector and to the consumer market through its Channel partnership agreement with WISPs, ISPs, IT, and PBX companies.
NeTWORK
Southern afrıca
Our nationwide dedicated network and cutting edge
OTEL also provides service to telecom and IT companies in the Southern African region.
technology positions OTEL in the forefront of wholesale VoIP & Broadband Service Providers in South Africa. OTEL provides full turnkey Carrier Class VoIP
As the rest of Africa joins the freed world of telecommunications, OTEL plays an instrumental part to ensure the correct infrastructure is deployed.
and Broadband Backhaul solutions at low rentals without the need for you to spend hundreds of thousands of Rands on carrier grade infrastructure. OTEL’s network resides in world class datacenters in
commıtment OTEL has highly trained, knowledgeable support staff in place to operate the systems, provide technical support, and manage the entire operation 24 hours a day, every day.
South Africa to maintain its low latency, resilient MPLS network.
Duplicating our commitment to VoIP is a tall order for most organizations.
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Interest and demand for broadband continues to grow in South Africa and the world. Mobile providers are focusing more on data packages as even non smart phones now has good access to the internet for social media and other internet based services such as Whatsapp. South Africa’s mass population are adapting to this new technology, so the volumes are certainly growing. For the past year, OTEL Telecoms had to re-think its strategy. Sure, the lucrative voice business is fabulous, but what do customers want, and where does voice fit in?
OTEL launches its MetroCore service in 2013. One which has already been receiving much acclaim for its reliability, speed and affordability. With that being the core focus of OTEL’s future service provisioning, it is only a matter of time before the Value Added services such as VoIP, and CCTV becomes a norm in ones life. Please enjoy this years brochure, we hope it brings you much business by presenting it to youe clientele as our last years’ brochure had.
Lets open our imagination and think of the telecom industry as a highway. We have all these vehicles passing through to perform a function, some heavy, some light, some fast, some old, and some slow. They all need a good path to travel on in order to achieve their goal promptly. The shorter the route, the broader the highway and the least potholes will allow the vehicle to reach quicker, navigate through less traffic, and have no bumps on the road. The Information Superhighway works the same way. There is always expansion on the highway, the bandwidth pipes are getting bigger, applications are needing faster connectivity, there are more services to use the pipe, and clients are constantly upgrading their software to the latest and the best. OTEL had to change its focus to being highway builders, then allow its services to flow on it. VoIP, IPTV, Internet, Security, CCTV, Power Management, WiFi enabled TVs and how many new services will soon require a fast broadband connection.
Mohammad Patel Chief Executive Officer OTEL Telecoms
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Why do you choose us? -8-
Save Money, Time and Hassles.
Save Resources
Outsourcing your VoIP infrastructure with O-Tel is a great value. We provide what others won’t without large investment and long term commitments. It is estimated that developing your own fully redundant SIP service costs millions to build and much more to maintain, staff and support. That is before marketing expenses and new head count.
O-Tel can help you free up your resources to do other things in your business. Keeping up with ever changing technology requires an enormous amount of time and human resources. We have highly trained, knowledgeable support staff in place to operate the systems, provide
O-Tel has a multi-million Rand technical infrastructure already in place: direct inter-connects, multiple and redundant Fibre connections, dozens of powerful servers, Cisco switches and routers, backup power generators and much more. This level of technology would be prohibitively expensive for you to create on your own and only a small hand-
technical support, and manage the entire operation 24 hours a day, every day. Duplicating our commitment to VoIP is a tall order for most organizations.
ful of other VoIP providers in South Africa can offer it.
Save Time VoIP with O-Tel is fast and easy. O-Tel specializes in Channel Partners, which means that we can get you up and running within half an hour! Our network infrastructure is already in place, our systems are already up and running, and our automated, on-line ordering process gets accounts set up quickly and efficiently around the clock.
STABILITY
QUALITY
SERVICE
AFFORDABILITY
Services
working with us will be a pleasure... HOSTED PBX Over the past few years OTEL’s 1Coud Hosted PBX service has established itself as a firm favourite and a highly profitable product amongst VoIP Service Providers of all sizes. This technology allows small and medium-sized businesses to have a sophisticated telephone system without the investment in telephone equipment. In fact, the entire telephone system is operated and maintained by yourself over OTEL’s First Tier Telephony Platform. A Hosted PBX lets employees work from their home, a hotel or on their cell phone while still being connected to the same office telephone system. Just like a Fortune 500 telephone system, you can transfer callers, put them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments.
Key concepts behind a Hosted PBX service: W Your telephone system is “hosted” or operated by OTEL Telecoms. W Works with your existing telephone service or completely replaces it. W Can be used with landlines, mobile phones, and VoIP service. The Benefits of a Hosted PBX There are a number of key advantages to using a Hosted PBX versus traditional telephone service or purchasing an office telephone system. Initial Cost Savings - You do not need to make a large upfront investment by purchasing an office telephone system and there is no need to maintain it. With a Hosted PBX solution the office telephone system is operated and maintained by OTEL Telecoms. Ongoing Cost Savings - Typically, a Hosted PBX implementation is significantly more cost-effective over the long run than a traditional PBX. These ongoing savings are in addition to the initial savings on capital outlay. Geographical Flexibility - Employees can work from anywhere when your office phone system is virtual. You can have employees working from home, other offices, mobile phones, and even overseas. Local Presence - Hosted PBX systems allow you to get local virtual numbers in cities where you are not physically located which allows you to create a virtual presence or open a virtual office in New York or the UK. Credibility - For small businesses a virtual system can give them instant credibility by presenting their customers with a professional sounding telephone solution. Traditional telephone systems are generally cost-prohibitive for smaller organizations. Scalability - Traditional phone systems are limited by how many users they can handle as well as how many lines you have purchased from your local telephone provider. Virtual systems can expand and grow with your business as you need them to. Quick Setup - A Hosted PBX solution can have you up and running very quickly compared to a traditional telephone system. Ease of Use - End-user management of a Hosted PBX is far more user-friendly than is the case with traditional solutions. Intuitive web interfaces mean that anyone can manage, monitor and make changes to the service at any time, without needing any specialized skills or experience.
SIP TRUNKING
FAX OVER IP
GLOBAL DID SERVICE
SIP trunking provides access to and from the Public Switched Telephone Network (PSTN) over the Internet Protocol (IP). Unlike in traditional telephony, where physical wires were once delivered from the telecoms company to a business, a SIP trunk operates over an existing broadband or leased line allowing a company to replace their traditional fixed PSTN lines with PSTN connectivity via a SIP trunking service provider, such as OTEL Telecoms.
TVNO 2.0 , Otels Terestrial Virtual Network Operater model is an innovative , carrier neutral ,Voice over IP reseller platform. A Class 5 soft switch delivering SIP, Hosted PBX and IP fax, allowing you to fully manage your clients for both services and billing, integrated into a single platform based on a low cost, simple deployment , pay as you grow model. Otels TVNO channel partner programme circumvents the rigidity of conventional reseller programmes, full control over your network, your clients and no target based annuity scales. TVNO 2 coupled with Next generation, guaranteed stable last mile connectivity, creates the perfect turnkey solution for VoIP provisioning, for you, the provider, supported infrastructure as a service by, Otel Telecoms.
Sentinel is SIP/RTP call quality analyser which is independent on any used SIP/PBX proxy. Each call is stored to database along with quality metrics, SIP packets for later analyse (in pcap format) or full RTP or only RTP headers packets. Access to data is through WEB interface. Sentinel is also able to play sound directly from the WEB or download as a WAV. Overview Deploying sentinel sensor proactively (24h/day) helps to troubleshoot any sort of voice quality or SIP signalling problems. NOC employee do not need to sniff particular customer and use wireshark anymore for each reported case. Instead – if any problem arise – email report can be generated. Operator can look back to history data and check if some problem is systematic or adhoc.
SIP Trunks are linked to a customer’s current telephone system which is either an IP enabled PBX or by using a Media VoIP Gateway, typically, a more traditional PBX. Outgoing calls are then routed through the PBX and out via the SIP Trunk instead of using costly traditional phone lines. OTEL has a shared SIP Trunk platform for VoIP Service Providers in order to keep costs low. A perfect platform to grow your VoIP client base without major financial commitment.
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Conclusions Sentinel is a powerful diagnostic tool for troubleshooting network issues . It is monitoring guard to alert you to network issues before the trickle down to your clients. Its an assurance to you clients , knowing that the health of your network is monitored 24/7.
CENTREX CALL CENTER
TVNO SERVICE
sip sentinel & blue box
Centrex offers a complete hosted contact center solu-
TVNO 2.0 , Otels Terestrial Virtual Network Operater
Sentinel is SIP/RTP call quality analyser which is independent on any used SIP/PBX proxy. Each call is stored to database along with quality metrics, SIP packets for later analyse (in pcap format) or full RTP or only RTP headers packets. Access to data is through WEB interface. Sentinel is also able to play sound directly from the WEB or download as a WAV. Overview Deploying sentinel sensor proactively (24h/day) helps to troubleshoot any sort of voice quality or SIP signalling problems. NOC employee do not need to sniff particular customer and use wireshark anymore for each reported case. Instead – if any problem arise – email report can be generated. Operator can look back to history data and check if some problem is systematic or adhoc.
tion. Based on innovative VolP Telephony Application Grid (TAG) technology, Centrex simplifies the complex-
model is an innovative , carrier neutral ,Voice over IP reseller platform. A Class 5 soft switch delivering SIP, Hosted PBX and IP fax, allowing you to fully manage
ity and lowers the capital and operating expenses of call
your clients for both services and billing, integrated into
centers. Inbound, outbound or blended contact centers
a single platform based on a low cost, simple deploy-
can be made fully operational in a matter of hours with complete flexibility and in a secure manner. Intuitive web based interface provides seamless integration with existing Customer Relationship Management (CRM) software.
ment , pay as you grow model. Otels TVNO channel partner programme circumvents the rigidity of conventional reseller programmes, full control over your network, your clients and no target based annuity scales. TVNO 2 coupled with Next generation, guaranteed stable last mile connectivity, creates the perfect turnkey solution for VoIP provisioning, for you, the provider, supported infrastructure as a service by, Otel Telecoms.
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Conclusions Sentinel is a powerful diagnostic tool for troubleshooting network issues . It is monitoring guard to alert you to network issues before the trickle down to your clients. Its an assurance to you clients , knowing that the health of your network is monitored 24/7.
TVNO SERVICE
FIBRE LEASED LINES
TVNO 2.0 , Otels Terestrial Virtual Network Operater model is
WILL CHANGE ///////////////////////////////////////////////TVNO 2.0 , Otels Terestrial Virtual Network Operater model is an innovative , carrier neutral ,Voice over IP reseller platform. A Class 5 soft switch delivering SIP, Hosted PBX and IP fax, allowing you to fully manage your clients for both services and billing, integrated into a single platform based on a low cost, simple deployment , pay as you grow model. Otels TVNO channel partner programme circumvents the rigidity of conventional reseller programmes, full control over your network, your clients and no target based annuity scales. TVNO 2 coupled with Next generation, guaranteed stable last mile connectivity, creates the perfect turnkey solution for VoIP provisioning, for you, the provider, supported infrastructure as a service by, Otel Telecoms.
an innovative , carrier neutral ,Voice over IP reseller platform. A Class 5 soft switch delivering SIP, Hosted PBX and IP fax, allowing you to fully manage your clients for both services and billing, integrated into a single platform based on a low cost, simple deployment , pay as you grow model. Otels TVNO channel partner programme circumvents the rigidity of conventional reseller programmes, full control over your network, your clients and no target based annuity scales. TVNO 2 coupled with Next genera-
Conclus覺ons
tion, guaranteed stable last mile connectivity, creates the perfect
Sentinel is a powerful diagnostic tool for troubleshooting network issues . It is monitoring guard to alert you
turnkey solution for VoIP provisioning, for you, the provider, sup-
to network issues before the trickle down to your clients. Its an assurance to you clients , knowing that the
ported infrastructure as a service by, Otel Telecoms.
health of your network is monitored 24/7.
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Automated BILLING SYSTEM
ACADEMY
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TESTIMONIALS Ann Coolgate , nam doles nes autatureicia Ann Coolgate , nam doles nes autatureicia Ann Coolgate , nam doles nes autatureicia Ann Coolgate , nam doles nes autatureicia Ann Coolgate , nam doles nes autatureicia.
Kim Song , nam doles nes autatureicia
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OTEL AFRICA 123 Main Street City, State 12435 companyname.com t. 123.456.7890 f. 123.456.7890