Community Satisfaction Survey results

Council undertakes a community survey every two years to understand the community’s priorities, overall level of satisfaction with Council performance, identify priorities for Council, and to improve on methods to engage and consult with the community.

Council engaged research company, Micromex Research to undertake the surveys that involved the random surveying of 500 residents in the Ballina Shire.

Here is a highlight of the survey findings:

91% were at least somewhat satisfied with the PERFORMANCE OF COUNCIL over the last 12 months

BEACHES and FORESHORES are considered to be the most important community facilities, while boating facilities are of least relative importance

The NATURAL ENVIRONMENT is the most valued aspect of living in the Ballina Shire

Managing development for the GROWING POPULATION was the most frequently mentioned goal for the community in the next 10 years

66% of residents were able to ACCESS SERVICES they need. However the remainder of residents had problems accessing specialist medical, disability, and mental health services.

94% of residents rate their QUALITY OF LIFE as 'good' to 'excellent' in the Ballina Shire

Swimming pools, cycleways & bicycle facilities, and financial management were rated well above our REGIONAL BENCHMARK drainage/ flood management was the lowest ranked

ROADS and GENERAL GARBAGE COLLECTION are considered to be the most important infrastructure services followed by drainage/flood management

CRIME PREVENTION and LAW AND ORDER INITIATIVES are considered to be the most important human services while child care is the service of least relative importance

74% of residents want to be informed of Council activities by COUNCIL PUBLICATIONS IN THE MAIL

83% were at least somewhat satisfied with the level of COMMUNICATION Council currently has with the community

79% of residents that made contact with Council were at least somewhat satisfied with the way their CONTACT was handled

To read the full results of the Community Satisfaction Survey visit ballina.nsw.gov.au/engagement