WINNING WAYS MAGAZINE
Awards Feature
DECEMBER QTR 22
Winning Ways Magazine | Q4 2022
A Message from Adam Horth
W Welcome to your quarter four Winning Ways Magazine, our special Australasian Real Estate Awards feature. For the first time since the Covid pandemic, in 2022 we were able to complete a full calendar of events and it felt so good to have our community reunited after two years of disruption. Our Managing Director Andrew Trim phoned all leaders a few months ago and advised that the Smartre Group has purchased Pittard Training. Andrew, Peter Tran, Gary Pittard and I believe that this better places the training company to provide ethical and effective strategies to our Leaders Circle and Winners Circle members, injecting innovation and new energy into the training provided. Day one of this year’s Real Estate Agents’ Convention saw Pittard rebranded into Smartre Training. Gary continues working with us in a consultancy capacity, and our goal remains to improve in every way possible so that we assist you to stay ahead of your competition for many years to come. Speaking of improving, that’s not limited to Smartre Training; you all have had a great year.
Editor Adam Horth Design&Layout Branko Pejovic
The results from our members throughout this year have been nothing short of impressive. With the majority of Australia, as well as the entirety of New Zealand moving from a strong sellers market, into both balanced and buyers markets – your standard of results have not faltered. You have assessed your markets, adapted your processes and refined your skills allowing you to continue to help achieve the goals of those property sellers in your areas. For that we say, well done. This is an outstanding achievement from our community, and it says a lot about your dedication to training, service, and client care. We are proud of you. We hope you would agree that this year’s convention was an incredible success. With an array of speakers, headlined by Jeb Blount, the quality of content was in absolute abundance. Jeb’s commitment to his time with us started
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months before the convention even began. In the lead up he wanted to know as much as possible about his audience and seeking to tailor his presentation to ensure that his material was relevant and action-provoking. The insights, scripts, dialogues and techniques throughout the convention were simply excellent. It was wonderful to have so many of you there for the three days and for our wonderful awards evening (more on that shortly). Also this quarter, we released and ran The Carnival Cup, a spirited sales contest for all members of The Winners Circle. Congratulations to all the winners in each category. It commenced with The Sprint where the aim was to set a record for the highest number of prospecting calls completed in a four-hour window by a single network of agents. The 2022 result of 7594 is now our benchmark, and a record to break in 2023 and beyond. Well done and thank you, to all who participated in both The Carnival Cup and The Sprint. The Australasian Real Estate Awards were presented on the evening of day two of the convention and there were some worthy finalists, making judging a difficult task indeed. Congratulations to the finalists and winners of each award. We were encouraged by the number and the quality of nominations this year. This clearly shows that recognition is important to leaders and team members after a year of hard work. It was gratifying to see that Prospector of the Year received an acceptable number of nominations, and results, to allow this award to be presented in 2022. This award holds a special place in my heart, and I’m always encouraged to see those sales professionals who embrace prospecting as a key part of their early successes. Before we recognise the finalists and winners of the 2022 Australasian Real Estate Awards, please allow me to thank you for your support this year, and also for your words of encouragement during the transition to Smartre Training. We appreciate you and look forward to an outstanding year ahead for us all. Best wishes,
Adam Horth
Winning Ways Magazine | Q4 2022
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Supporter of the Year In recognition of your superb support of leader and team and your outstanding client care.
Finalists: • • • • •
WINNER Andrew Doughty Goulburn First National Real Estate Goulburn NSW
Kalie Tatchell, Peter Lees Real Estate, Launceston TAS Federica Mascali, Hudson Bond, Doncaster VIC Andrew Doughty, Goulburn First National Real Estate, Goulburn NSW Darren Bell, Garry Nash & Co, Wangaratta, VIC Paul Beesley, Drummond Real Estate, Albury, NSW
Andrew Doughty has a diverse role within our support team. His role is a hybrid between traditional sales supporter, WOW man, office handyman and his official title which is Client Services Manager. Andrew is a tireless supporter of not only our clients and our sales team but our office as a whole. He is always willingly available to assist with anything asked of him by anyone in the office. Andrew Doughty’s daily routine couldn’t possibly be determined, as his role as a sales support staff member goes above and beyond – always willingly available to assist, even in the most unlikely of situations. He never has to be asked, he identifies a task that need to be completed and offers or insists to get the job done. Andrew has never been one to hesitate to roll up his sleeves and get his hands dirty. Without a doubt, Andrew is a respected, enthusiastic and persevering member of the Goulburn First National team and the Goulburn community. As an office, we believe Andrew is a worthy recipient of Supporter of the Year 2022.
Barry McEntee
Winning Ways Magazine | Q4 2022
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Receptionist of the Year In recognition of an outstanding contribution to your agency, for exemplary service as a ‘lookout’, and for creating an excellent first impression with your agency’s clients.
Finalists: • • • •
WINNER Anissa Smart Wilsons Warrnambool & District Real Estate, Warrnambool VIC
• •
Natalie Hingston, Peter Lees Real Estate, Launceston TAS Lisa-Jane Dudenas, Drummond Real Estate, Albury NSW Jackie Candido, Brian Mark Real Estate, Tarneit VIC Anissa Smart, Wilsons Warrnambool & District Real Estate, Warrnambool VIC Jacinta Murgia, Warlimont & Nutt Real Estate, Mt Martha VIC Donna Williams, Kerr Real Estate, Cobram VIC
Over my 47 years’ involvement with Wilsons Real Estate, Anissa would have had few, if any, equals in her role. I might add that the receptionist role covers such a broad base of tasks these days and she covers them all with an incredibly high level of expertise, detail, care and attention. Her breadth of skills are such a fantastic asset to all Team Wilson. She genuinely cares for our client base and is forever seeking new ways to enlarge it, She is very special and truly deserves further recognition.
Lucas Wilson
Anissa continually strives to develop and better herself in her role. Her role is so much more than receptionist. She supports Lucas with all marketing aspects of the business, the sales team with their scripts, organising photos for the properties, and she supports the property management department too. She also supports me in my role when I am away and is always seeking guidance in learning to understand the business. We would all be lost without her!
Rhianna Amos
Winning Ways Magazine | Q4 2022
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Sales Secretary of the Year In recognition of your superb efficiency and reliability, your support of leader and team and your outstanding client care.
Finalists: • • • • •
WINNER Alice Wang Hudson Bond Real Estate, Doncaster VIC
Sue Cvetkoski, Harris Partners Real Estate, Balmain NSW Reanna Kempson, Caloundra City Realty, Caloundra QLD Rachel Mathers, Warlimont & Nutt, Mt Martha VIC Alice Wang, Hudson Bond, Doncaster VIC Kim Groves, Page & Pearce, Townsville QLD
Alice is one of the most dedicated and loved people in our office. She started in Property Management and quickly proved to be a valuable asset, moving into the Sales Secretary role within two years. She is outstanding in her role. Alice is attentive, extremely efficient, and totally reliable, staying on top of the sales team to ensure they are super organised. Nothing gets past her. She gives the utmost service and client care to all our customers. She is a natural leader for our admin staff and even helps manage the leasing/property management team. Alice’s loyalty, commitment and dedication to her role allows us the luxury of being able to get away from the office knowing that Alice will take care of everything. We trust her implicitly with the finances of the company. If we could clone her, we would. To top it off, she even puts the odd sale together with the team! Go Alice!
Luke Kounnas
Alice is an outstanding, dedicated and most reliable sales secretary. She is efficient and well organised, providing great support to the team and excellent client care. Her loyalty and commitment to her role is super impressive. I am very proud to nominate Alice for Sales Secretary of the Year.
Paul Kounnas
Winning Ways Magazine | Q4 2022
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Administration Controller of the Year In recognition of your professionalism, your contribution to the business and your superb support of leader and team.
Finalists: • • • • • •
WINNER Rosie Nicholson McFarlane Real Estate, Cardiff NSW
Renee Maynard, Peter Lees Real Estate, Launceston TAS Sharon Gill - Wood, One Agency, Coffs Harbour NSW Michelle Newman, Ray White Foster Tuncurry NSW Rosie Nicholson, McFarlane Real Estate, Cardiff NSW Kim de Kort, First National King & Heath, Bairnsdale VIC Danielle Callaghan, Warlimont & Nutt, Mt Martha VIC
Rosie lives and breathes efficiency and reliability, in the nearly 4½ years Rosie has been an employee of McFarlane Real Estate she has been reliable for our staff, clients, and greater community. Rosie has a true passion for all things administration, and this is shown every day by the way in which she goes about her work. When challenges arise, Rosie always responds in a calm and efficient way, contributing to what is a great working environment. Rosie has an incredible way of tailoring her communication to suit everyone she interacts with. She is highly efficient in every aspect of her career and life in general, this makes for incredibly smooth client interactions. Rosie coordinates all aspects of our office functions. She also takes tremendous care of our people, taking the time to know what someone’s favourite foods are, picking the right theme for their birthday cards, and remembering who has food allergies or preferences when planning group meals or making platters. Rosie is such an important support person when it comes to implementing the Agency Profit System. She truly believes in it and that is what makes her such an important part of our business. Rosie even came to the Winning Ways – A Smarter Sales Career in Sydney to get a better understanding of that the sales team encounters in the field. Rosie’s contribution to our company greatly contributes to its culture and environment. It wouldn’t be the same without her.
Jacob McFarlane
Winning Ways Magazine | Q4 2022
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Business Development Manager of the Year In recognition of your outstanding contribution to the growth of your agency’s Rent Roll.
Finalists: • • •
WINNER
Monique Inglis, Iron Bridge Property Management, Christchurch, NZ Hudson Pearce, Page & Pearce, Townsville QLD Emily Smart, Hudson Bond, Doncaster, VIC
Hudson re-joined Page & Pearce after several years away, stepping into the big shoes of former BDM and three-time winner of this award Renee Dunstan.
Hudson Pearce Page & Pearce, Townsville QLD
In his first year, Hudson signed a significant 225 new managements and along the way broke a company record by signing and tenanting 63 managements in a quarter. Hudson has trained, enthusiastically accepted coaching, and continues to refine his skills. He chips in when necessary with important tasks that help the team and clients – he has been known to help remove furniture, do walkthroughs of properties for potential Investors, and also assist with renovations to ensure that landlords are investing in upgrades which will benefit them in the long term. We are proud of Hudson and the way he conducts himself and represents the Page & Pearce brand.
Todd Pearce
Winning Ways Magazine | Q4 2022
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Property Management of the Year
(Small to Medium Rent Roll)
In recognition of your outstanding service to your office, landlords and tenants.
For many years now the Commercial Property Management Team at Garry Nash and Co. have managed our Self Storage Complex in Wangaratta.
WINNER Garry Nash & Co Commercial Property Management, Wangaratta VIC
We have found the Management Team to be very efficient, friendly and professional. Sometimes problems arise on a daily basis and need to be dealt with very quickly. At all times the team have been very quick to work with us to solve any problem immediately. They are very friendly and patient, and the Garry Nash and Co. Commercial team are always presented immaculately. In all our dealings with the Commercial Property Management Team at Garry Nash and Co. we have had complete satisfaction and have no hesitation in recommending the team for the highest award. It is very satisfying to have peace of mind.
Judith McAuliffe
NEMA (North East Multicultural Association) has been greatly assisted by the Commercial Property Management team at Garry Nash & Co. Needing to find new office premises we contacted the team and they not only found us a suitable suite but also assisted us with the negotiations and finalisation of the lease. The team has always been very thoughtful and considerate, taking into account our particular circumstances, supporting us by providing explanations of processes and real estate language and terms. During periods of delay, the team were very understanding and helpful in following up matters that were beyond their and our control. At times when we were applying some pressure to have things move ahead, the team were very obliging and transparent about where the holdups were occurring. This helped us with being able to keep staff and volunteers informed about the processes. The staff are friendly and professional meaning doing business with them a pleasure.
Ian Prentice
Winning Ways Magazine | Q4 2022
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Property Management Team of the Year
WINNER Iron Bridge Property Management, Christchurch NZ
(Large Rent Roll)
In recognition of your outstanding service to your office, landlords and tenants.
Iron Bridge has been the manager of our properties for over 10 years. Special call out to Ngareta Williams as our Property Manager for the extra effort she puts in to achieve our expectations for our property investments. Iron Bridge have consistently provided quality long term tenants for our properties that they manage, coupled with achieving excellent rental growth. The communication is excellent, and they keep us well informed about our property’s condition and our tenants’ wellbeing. It’s a pleasure working with Iron Bridge. 5/5 Stars!
Arno and Nikki Bynevelt
We have been supported by Iron Bridge on two occasions now and they have been excellent to deal with. On the first occasion we had to arrange a tenancy while out of town, and there was none of the difficulty we experienced when working with other Property Management companies. More recently we applied for a tenancy over the Christmas period. The Property Manager, Keryn Pascoe, was on holiday but still took the time to send us a personal message at 7:30 AM the following morning advising that she would connect us with a support team member who would help us. When I spoke with the receptionist, she was so helpful and positive in responding to us. When the online referral system didn’t work, she responded with a hard copy application within 10 minutes of the request. All of this over the stressful Christmas period! Thanks, Guys, for taking the stress out of the situation and for being pleasant to deal with.
Dallas Hibbs
Winning Ways Magazine | Q4 2022
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Prospector of the Year In recognition of your relentless pursuit for finding listings for your team
Finalists: • • •
WINNER Helena Wait Page & Pearce, Townsville QLD
Isaac Cavanagh, Caloundra City Realty, Caloundra QLD Jordan Springall-Flockhart, Johnson Real Estate, Ipswich QLD Helena Wait, Page & Pearce, Townsville QLD
Helena moved to Townsville in 2020 with her family and simply love the tropical city lifestyle. At the beginning of 2021, Helena joined the Page & Pearce team in the Home-finding Role and recently transitioned to Sales Consultant. In her role has HomeFinder, Helena was very successful and provided the Sales Team with plenty of leads and opportunities to gain listings. Helena loves talking to people and discovering their story, real estate has helped her join her passion for people with the ability to help people. In Helena’s words “I love the company model at Page & Pearce and the support and mentorship they give to help me achieve my goals.
Todd Pearce
Winning Ways Magazine | Q4 2022
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Beginner to Winner In recognition of an outstanding start to a successful career in real estate.
Finalists: • • • • •
WINNER Nic Whyte Johnson Real Estate Ipswich QLD
Ben Hayward, Tidbold Real Estate, Victoria Point QLD Nic Whyte, Johnson Real Estate, Ipswich QLD Cindy Whitfield, Hennessy Real Estate, Gunnedah NSW Jonathan Graham, Kerr Real Estate,Cobram VIC Alison Aitken, Danny Edebohls Property Sales, Moe VIC
Nic is an absolute professional when it comes to his study, his teamsmanship and his clients. He has progressed from Professional, to Gold, and now to Platinum in a way that you would hope most would. Although he began in a strong market, the way he has adapted this year to a balanced market shows the commitment he has to this career. A worthy finalist, a worthy winner.
Adam Horth
Winning Ways Magazine | Q4 2022
WINNER Clark Real Estate Lutwyche QLD led by Mario Lattanzi
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Most Improved Office of the Year In recognition of the outstanding improvement in your office performance through hard work, skill and client care.
Finalists: • • •
Kerr Real Estate, Cobram VIC, led by Andrew Kerr Clark Real Estate, Lutwyche QLD, led by Mario Lattanzi Ray White Foster, Tuncurry NSW, led by Daniel Cross
In 2021 Clark Real Estate wrote an additional 56 Sides and $732,587 when compared to 2020. This represents and improvement of 159%, and this was achieved without a significant increase in staff! The Success of Clark Real Estate relies entirely on our team to do things differently. Our mission is to have the best trained team offering tailored real estate solutions that challenge typical industry methods by connecting clients with systems and strategies that will help them achieve their goals. This is evident in our values of, Fairness, Honesty, Sensitivity, and Competent Actions. It is for all these reasons and more that we believe in nominating Clark Real Estate for the accolade of the Most Improved Office. The business itself has improved in every single metric that our company measures. Clark Real Estate: an independent family office that is up 159% on previous year.
Mario Lattanzi
Winning Ways Magazine | Q4 2022
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Improver of the Year In recognition of your outstanding improvement which provides inspiration to all.
Finalists: • •
WINNER Zachary Nigro Ray White Foster Tuncurry NSW
• •
Bibby Davidson, Peter Lees Real Estate, Launceston TAS Ashley Jennings, Wilsons Warrnambool & District Real Estate Warrnambool VIC Zachary Nigro, Ray White Foster Tuncurry NSW David Bishop, Page & Pearce, Townsville QLD
Zac has focused on his training over the past year to improve his customer relationships and assist his clients with their real estate goals. This has seen an increase in the number of clients within his Personal Marketplace, and Zac has been rewarded with increased results over the judging period. Zac’s attitude is always positive and is a positive influence in our team. Zac accepts feedback well as he knows that it is for the benefit of him and our team. It is great to see that Zac’s hard work and commitment has paid off.
Daniel Cross
Zac is THE most frequent caller to The Winners Circle Hotline over the past year. To me, it is no coincidence that Zac has achieved such a solid improvement.
Gary Pittard
Winning Ways Magazine | Q4 2022
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Lesley Johnston Medal for Exceptional Client Care WINNER Ray White Foster Tuncurry NSW
ABOUT THE WINNER The community of Foster Tuncurry has an aging population. Sixty-five percent of our residents are over the age of seventy. During the second phase of Covid lockdown our team decided to use the marketing material provided by Pittard to engage with our residents and assist where we could. We identified from our own individual Personal Marketplaces those clients who were isolated, alone or struggling to cope with the changes to their way of life. Each individual team member made the phone calls to their clients and asked if they would be home. Over the next eight weeks we delivered 600+ fruit trays to our community. We have three local fruit shops who we approached to come onboard for this operation, and we made sure that with their help and support that every Wednesday each team member would pick up 20 fruit trays and deliver them. The struggling fruit stores and the isolated elderly were overwhelmed with this kind gesture.
Winning Ways Magazine | Q4 2022
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Sales Manager of the Year For your leadership and contribution to the performance of your team and the superb support you have provided to your leader.
Finalists: • • • • • •
WINNER Scott Holland First National King & Heath, Paynesville VIC
Steve Harris, Brian Mark Real Estate, Werribee VIC Jeremy Karlovsky, Peter Lees Real Estate, Launceston TAS Paul Miles, First National King & Heath, Bairnsdale VIC Cameron Meggs, Garry Nash & Co, Wangaratta VIC Scott Holland, First National King & Heath, Paynesville VIC David Canning, Page & Pearce, Townsville QLD
Scott is a company shareholder and took over the reins of the Paynesville Office from his mentor, Joan Carter. Big shoes to fill, but his achievements to date show he was a worthy replacement. Scott has seen this branch move from strength to strength, highlighted by his achievement of a Diamond Badge, at the same time ensuring that two of his team achieved and maintained Platinum. He is a great mentor for our up and coming salespeople. He is also our inhouse sales trainer. His enthusiastic fortnightly training sessions see him sharing his over 20 years of sales knowledge with our team. Scott’s dedication to our team achieving peak performance is clearly shown by the company’s consistent and outstanding results.
Chris Martin
Winning Ways Magazine | Q4 2022
WINNER Page & Pearce, Townsville QLD, led by Todd Pearce
Finalists: • • • •
Caloundra City Realty, Caloundra QLD, led by Ben Price Page & Pearce, Townsville QLD, led by Todd Pearce Danny Edebohls Property Sales, Moe VIC, led by Danny Edebohls First National King & Heath, Bairnsdale VIC, led by Chris Martin
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Sales Team of the Year For your outstanding client care, integrity, hard work and high sales results, making your sales team one of the finest in the world. The sales team have continued to work together to strive for excellence and achieve outstanding results for themselves, the office, and most importantly our clients. The mutual respect between the support staff, salespeople and management ensures that our workplace is harmonious and productive. The sales team and the support team focus on achieving positive results for our clients, and as a result Page & Pearce enjoys a high level of customer satisfaction. This is acknowledged by the amount of recognition the team receives through many testimonials from both vendors and buyers. Many of the team are involved in community groups or quietly assist the more vulnerable in our community by personally assisting with mowing lawns, delivering groceries (including the odd carton of beer and smokes) or visiting the elderly. We are proud of our family, our team, who support and care for each other on a deep level outside of the work environment. All of the sales consultants have increased their results this year, and all are at Platinum level or above. Our sales team truly embrace the ‘can do’ attitude, are outstanding salespeople, and live the values of our company every day.
Todd Pearce
Winning Ways Magazine | Q4 2022
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Salesperson of the Year In recognition of your outstanding client care, integrity, hard work and high sales results, making you one of the world’s finest real estate agents.
Finalists: • • • • • • • •
WINNER
Brody Willis, Goulburn First National Real Estate, Goulburn NSW Joshua Schweitzer, Johnson Real Estate, Ipswich QLD Junior Tusa, Johnson Real Estate, Ipswich QLD David Bishop, Page & Pearce, Townsville QLD Kirsten Benton, First National King & Heath, Bairnsdale VIC Caroline McEvoy, Caloundra City Realty, Caloundra QLD Jonathan Jessup, Johnson Real Estate, Chermside QLD Elliott Street, Iron Bridge Real Estate, Christchurch NZ
Joshua Schweitzer Johnson Real Estate, Ipswich QLD
Joshua is another level of real estate agent. Although his results speak for themselves, when you dig even deeper you see the level of agent that he truly is. Joshua does every listing appointment, every buyer appointment, and every seller coaching call himself. He deals with Mum and Dad buyers and Mum and Dad sellers. He does not work on multi-property sales – subdivisions etc. This means that Joshua personally handled 291 separate clients this year – a truly impressive feat. To top all of this off are the love that his clients have for him and he for them. His reviews, gifts, thank you cards and cups of tea with all types of clients truly show that Joshua is worthy of Salesperson of the Year. It is a pleasure and privilege to watch Joshua work – we love that he is part of our team and part of our lives.
Adam Horth
Winning Ways Magazine | Q4 2022
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Leader of the Year In recognition of being judged the finest leader of a real estate agency in Australasia.
Finalists: • • • •
Nicholas Skapoulas, Nicholas Scott Real Estate, Yarraville VIC Barry McEntee, Goulburn First National Real Estate, Goulburn NSW Adam Smith, Iron Bridge Real Estate, NZ Ben Price, Caloundra City Realty, Caloundra QLD
WINNER As our leader Ben is an inspiration.
Ben Price Caloundra City Realty, Caloundra QLD An example of Ben’s generosity and the heart of the man and Leader was shown in the past 12 months, where he listed a property over $1 million dollars in Pelican Waters. He donated all the commission received to a charity very close to his heart. This is just one example of how he gives.
Isaac Cavanagh
This last year for him has been brutal. Knowing as I do what Ben has been through, he still showed up every day with such a positive mindset and attitude. He pushed through his difficulties and inspired the team to higher levels of results and client satisfaction. At the time Ben took over Caloundra City Realty in 2018. I started as a HomeFINDER. I had no idea when I interviewed for a start in real estate how much Ben’s leadership would change my and my family’s life. In just four short years I have gone from a rookie to a Diamond Badge agent and now I have the amazing opportunity to be by Ben’s side and manage the sales team with him. Because of Ben I don’t come to ‘work’ – I come to a welcoming place filled with absolute superstars, and a team with such an energetic culture that our place of business feels like home.
Ben is innovative with a laser focused vision not only for the company as a whole but for each employee. He is approachable and encourages all employees to talk openly and freely with him. Ben exemplifies outstanding leadership skills, including the ability to guide and lead people, promote teamwork and collaboration across different departments, and he has the ability to positively influence others with his experience and knowledge.
To nominate Ben for Leader of the Year is the least I can do for someone who hasn’t only just changed my life for the better but all of twenty-six team members whom he leads.
Lisa Burgess
Jimmy Wheeler
With over 27 years in Real Estate, Ben has positively influenced us all with his knowledge and industry experience he has gained in this time. There is no scenario that exists, that Ben isn’t able to offer advice on! Janine Hillis
Winning Ways Magazine | Q4 2022
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Office of the Year Through the implementation of extraordinary Client Benefit Strategies, your agency has achieved exceptional standards. Integrity, hard work, client care and high sales results make your office one of the finest in the world.
WINNER Page & Pearce, Townsville QLD
Finalists: • •
Page & Pearce, Townsville QLD King & Heath, Bairnsdale VIC
What does it take to be Office of the Year? This can be summed up in one word: Excellence. There are thousands of real estate offices in Australia and New Zealand. The purpose of the Office of the Year award is to select one office that best represents what a real estate office should be. Excellence in a real estate office covers several factors. First there is the appearance and feel of the office. The office not only looks good; it feels good. The feeling is hard to define, but you know it when you experience it. From the contact with a receptionist, the smile of support person or the handshake of a salesperson, you know this office is special. It is quality.
Winning Ways Magazine | Q4 2022
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The office culture is one of dependability. The office, and everybody working in It, can be counted upon to live up to their promises, whether these promises are made to clients or team members. The office is profitable, but the profit comes last. It is a reward for service and quality, a by-product of doing what is right.
Page & Pearce exist to serve real estate clients and customers with either selling, buying, investing or renting. The motto at Page & Pearce is ‘The Good Property People’. We focus heavily on being good people, on our community involvement, and on the support of our internal marketplace – our team. Our team culture is reflected in our staff retention rate of 85% across the whole company. This is our yardstick for a successful business. We have Four Core Values, which we use as a guide in all of our decision making. These include being GOOD (doing what is morally right), being DEPENDABLE (trustworthy and reliable), acting with INTEGRITY (being honest and true to strong moral principles) and being AMBITIOUS
This office oozes integrity and character, which is created by the people and the values they uphold. The Office of the Year must be an example. It represents the standard to which all offices aspire. A standard of which we can all be proud.
(having a strong desire and determination to succeed and achieve results). We believe that these Core Values positively affect the behaviours of ourselves and our team, and they inspire us to deliver a value-add service to our clients. Every time a property is listed for sale or for rent, the client is personally thanked and welcomed by Todd Pearce. This is followed up with an email outlining and reaffirming the ongoing service expectations and contact points. Our service standards in both Sales and Property Management are continually reviewed to ensure that the quality and volume of touch points are sufficient to deliver
service above and beyond what clients can reasonably expect. The level of support staff we have in the office is higher than average, demonstrating in real terms how committed we are to delivering quality service. Our commitment to service is spoken about on a weekly basis, with continued attention and measurement of performance indicators, which are all linked to our service standards. The continued receipt and publication of testimonials and references to the way we do business makes us proud but also humbled that we are achieving our goal of being the “Good Property People.
Todd Pearce
Winning Ways Magazine | Q4 2022
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Lifetime Member of the Leaders Circle
Michael Johnston
There are so many of us that have been impacted by Michael Johnston, Johnno, that it is hard to know where to begin. So, I thought a couple of personal memories may prompt many amongst us to remember those moments where Johnno has impacted your life. Doing Winning Ways in Perth, with Johnno as my support in the early 2000’s. Every morning we would get up and walk along the river, talking real estate and leadership. Some of my best lessons were had while listening as we walked. Being told it was the recruits we never saw that were the ones we were missing. All because I was trying to save a few dollars. Here’s a couple of one liners that may trigger a few fond memories. Johnnoism’s if you life. Would love to buy him at my price and sell him at his. Inspect what you expect. Show me in the manual where it says to do that, Trimmy. Johnno, thank you for everything, many of us are the people we are because of your influence. We miss you and believe there is no-one more worthy of becoming a Lifetime Member of the Leaders Circle. Congratulations.
Andrew Trim
Winning Ways Magazine | Q4 2022
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NEW GOLD BADGE RECIPIENTS
GOLD
GOLD
Mia Quirk
Eamonn Edgar
Caroline Chacksfield
Leader: Adam Horth
Leader: Peter Tran
Leader: Glenn Preston
Johnson Real Estate, Ipswich QLD
Johnson Real Estate, ForestGlenn LakePreston QLD Real Estate
Gross $540,667
Gross $623,563
Gross $474,568
Sides 81
Sides 80
Sides 88
Time in Sales
Time in Sales
Time in Sales
1 Year
1 Year, 5 Months 4 years 1 month
GOLD
GOLD
GOLD
Ethan Hennessy
Olivia Swann
Chris Hensen
Leader: Adam McMahon
Leader: Shaun O’Callaghan
Leader: Shaun O’Callaghan
Dignam Real Estate, Bulli NSW
One Agency Surf Coast, Torquay VIC
One Agency Surf Coast, Torquay VIC
Gross $865,500
Gross $1,239,261
Gross $1,285,732
Sides 94
Sides 95
Sides 94
Time in Sales
Time in Sales
Time in Sales
11 Months
5 years
4 years
PL AT I NUM
NEW PLATINUM BADGE RECIPIENTS
GOLD
PLATINUM
PLATINUM
Mario Lattanzi
Jordan Cleland
Jodie Macnamara
Leader: Adam McMahon
Leader: Mario Lattanzi
Leader: Peter Tran
Clark Real Estate, Lutwyche QLD
Clark Real Estate, Lutwyche QLD
Johnson Real Estate, Forest Lake QLD
Gross $794,026
Gross $861,560
Gross $798,508
Sides 104
Sides 98
Sides 101
Time in Sales
Time in Sales
Time in Sales
34 years
11 years, 4 months
1 year, 2 months
Winning Ways Magazine | Q4 2022
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David Bishop Leader: Todd Pearce Page & Pearce, Townsville QLD Gross $1,040,092 Sides 173
NEW DIAMOND BADGE RECIPIENTS
D I A MO N D
Time in Sales 12 years, 6 months
B D M G O LD
BDM GOLD BADGE
165
Cherie Goodwin BDM PLATINUM BADGE
BDM BADGES
New Managements signed within a consecutive twelve month period
Leader: Ben Price
200
Caloundra City Realty, Caloundra QLD
New Managements signed within a consecutive twelve month period
167 New Managements
BDM PLAT I NUM BDM PLATINUM
Monique Inglis
Emily Smart
Leader: Pam Marshall Iron Bridge Property Management, Christchurch NZ 209 New Managements
Leader: Jason Kounnas
Hudson Pearce Leader: Todd Pearce Page & Pearce, Townsville QLD 225 New Managements
Hudson Bond, Doncaster VIC 202 New Managements
BDM PLATINUM
B D M P L A TI N U M
Winning Ways Magazine | Q4 2022
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Winning Ways Magazine | Q4 2022
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Winning Ways Magazine | Q4 2022
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Winning Ways Magazine | Q4 2022
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2023
Seminar Schedule
FEBRUARY
AUGUST
Winning Ways, Sydney, February 6 – 8 Rydges Parramatta
Winning Ways, Brisbane, August 28 – 30 Royal On The Park
MARCH
SEPTEMBER
Management Seminar, Sydney, March 6 – 10 Rydges World Square
Masterclass, Hobart, September 11 Rydges Hobart
MAY
Masterclass, Melbourne, September 12 Sofitel Melbourne on Collins
Masterclass, Sydney, May 2 The Epping Club
Masterclass, Sydney, September 13 The Epping Club
Masterclass, Melbourne, May 3 Sofitel Melbourne On Collins
Masterclass, Brisbane, September 14 Royal On The Park
Masterclass, Launceston, May 4 Hotel Grand Chancellor
OCTOBER
Masterclass, Brisbane, May 5 Royal On The Park
Destination Management Seminar, Noosa, October 9 – 12 Sofitel Noosa Pacific
Leadership Seminar, Mornington Peninsula, May 22 – 23 Cape Schanck Resort
NOVEMBER
JUNE Winning Ways, Melbourne, June 5 – 7 Sofitel Melbourne On Collins
The Annual Convention, Melbourne, November 27 – 29 Sofitel Melbourne On Collins The Australasian Real Estate Awards, Melbourne, November 28 Sofitel Melbourne On Collins
JULY Management Seminar, Melbourne, July 24 – 28 The Langham
Smartre Training Suite 16, Level 1 330 Wattle Street Ultimo NSW 2007 Australia
Tel: (02) 8217 8500 AUS Free call: 1800 663 600 NZ Free call: 0800 448 065 International: +61 2 8217 8500
Mailing Address PO Box 2045, Strawberry Hills NSW 2012 email: clientservices@smartretraining.com.au website: https://smartretraining.com.au/