PEOPLE & CULTURE REINVENTED

PEOPLE & CULTURE HR REINVENTED

OUR PEOPLE

2019/2020 proved a difficult year for our people. In March 2020, all 563 staff members were stood down after the Australian Government shut down hospitality venues amid the growing COVID-19 outbreak in the community.

Staff were without their jobs for 10 weeks or more. As disheartening as this was, it was pleasing to see our staff community come together to support one another, the club, and our broader community.

OUR DIFFERENCE

Immediately after shut-down, our chefs and kitchen teams volunteered their time to pack up food and donate hampers to staff members in need. An OzHarvest truck was also loaded up with fresh produce to support some of the most vulnerable members in the community.

1 JUNE 2020

It was fantastic to see so many of our staff members back at work on 1 June ready to serve our members and community. We emerged from the 10-week shut, having lost 82 staff members in a workplace restructure. It was a very difficult time for our organisation and our people.

LOOKING FORWARD

Our team members are now being cross-trained and skilled up more than ever to ensure we are adaptable and efficient in a post-COVID world. We have re-focused our training approach and revisited our values engaging each of our 481 staff members to deliver an

exceptional customer experience for our members and visitors.