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IMPACT 100 & INCUBATOR IDEAS
GROWTH & DEVELOPMENT
Impact 100
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WHAT DIFFERENCE CAN YOU MAKE IN 100 DAYS?
Impact100 was launched in February 2021 as an engagement tool for Operation Support Manager’s (OSM) within the Bankstown Sports Group to expose them to different areas of the business.
Each OSM is paired with an Executive Manager for 100 days to get a better understanding of the operational aspects of the business, with the opportunity to then rotate around to different departments.
The aim of this program is to upskill our OSM’s in different areas so they’re able to make a bigger contribution to our business.
ADAM GREEN FOCUS AREA
What did we want to achieve?
What was the outcome?
How has it impacted the business?
ALAN MONTGOMERY FOCUS AREA
What did we want to achieve?
What was the outcome?
How has it impacted the business?
CLIFFORD ICATLO FOCUS AREA
What did we want to achieve?
What was the outcome?
How has it impacted the business?
FACILITIES PROCESSES
To improve the troubleshooting ability of the new OSM team with system faults, and develop collective tacit knowledge.
Adam personally sought multiple quotes and commissioned a company to update all of our fire equipment building maps.
We now have quicker response times to fire alarm and emergencies, and it is now easier to identify faults and isolated fire alarms for maintenance and upgrade works around our venues.
STAFF SKILL SETS
Improve communication between floor staff and management teams to improve the cross-training process.
Several staff were identified for development opportunities and enjoyed expedited cross-training.
It has increased transparency between key areas of the business and has improved the formal process for crosstraining our employees.
CONCIERGE AND ENTRY EXPERIENCE
To promote a positive customer service experience and improve on compliance requirements
We identified new areas for improvement within some of our processes and communication channels were streamlined.
It helped to manage a delicate transition from old management to new management, and has improved procedures for reception staff to ensure a pleasant experience for every customer
What did we want to achieve?
What was the outcome?
How has it impacted the business?
MATTHEW RICHARDS FOCUS AREA
What did we want to achieve?
What was the outcome?
How has it impacted the business?
To create engaging weekend content for the club’s social media pages.
Key employees engaged in training to develop social strategy awareness which has assisted with gathering real-time weekend content for marketing posts, outside of traditional office hours. The club’s social pages are up to date with engaging, realtime content, and we have created a strong social media following prior to opening Lady Banks Rooftop Bar.
GAMING FLOOR DEVELOPMENTS
Ensure the club is compliant with social distancing requirements, while still providing a comfortable experience for patrons We created a new gaming area in The Loft which allowed us to have compliant spacing on our main gaming floor, increasing both comfort and privacy levels for our patrons.
Bankstown Sports was able to retain all gaming machines and make better use of space around the club
Incubator ideas
This concept is the brainchild of Executive General Manager Michael Clancy, who wanted to encourage our employees to ‘think differently’, and then give them a sounding board for new ideas to improve operations and customer service at our venues.
OUR FLOOR STAFF ARE THE EYES AND EARS OF OUR BUSINESS AND ARE OFTEN BESTPLACED TO IDENTIFY PROBLEM AREAS, AND FIND SOLUTIONS FOR THEM.
With the assistance of a manager, team members suggest their ideas using the Incubator Ideas Framework, outlining their execution strategy, the potential impact on the business and any associated risks. The proposal is then put to the executive team for discussion and review, and a time frame is set down for an outcome.
BIRRA PIAZZA
THE IDEA
Create a signature beer for La Piazza BUSINESS IMPACT
‘Surprise and delight’ our customers with a new product, exclusive to our venue Minimal. Beer to be brewed in-house at Basement Brewhouse and marketed by the club’s marketing team
RISKS MEASURES OF SUCCESS
Sales of Birra Piazza compared to other popular beers
