OUR YEAR IN REVIEW 2023

w e i v e R n i

Our Year

1 JULY 2022 – 30 JUNE 2023

Our Mission

a g n i k a M e c n e r Diffe

Contents Our Board.......................................... 4 Chairman’s Report.............................. 6 CEO’s Report..................................... 8 Lifetime Achievement Award .............10 Bankstown Golf Club......................... 12 Contributions to Sport....................... 14 Contributions to Community............. 20 Our People.......................................26 Lady Banks Rooftop...........................28 Bankstown Sports Welcomes ............ 30 Our Venues.......................................32 ESG and Sustainability.......................34

! u o y k n a h T

Board of Directors

JOHN MURRAY OAM Chairman Member since 1962 Joined the Board in 1981 John’s impactful journey encompasses various roles, including being a former company Director and Councillor, serving the community of Camden.

His commitment to charity and the betterment of society shines through his endeavours as a retired RFS volunteer, charity fundraiser, and farmer. In recognition of his exceptional dedication, John has been honoured as a Life Member of the Club and has been the Chairman of the Club since 2006.

JIM HANNA Director Member since 2004 Joined the Board in 2015 Jim, a Company Director, has vast experience in property development and construction. He’s a registered solicitor and member of the Law Society of NSW and AICD. With a background as a long-term Commonwealth public servant, Jim’s diverse expertise is highly valuable. Since 2011, he has served on the Board of Bankstown City Aged Care. Beyond his profession, Jim enjoys watching local cricket and rugby league.

CAROLYN CAMPBELL Director Member since 2004 (Baulkham Hills Sports Club) Joined the Board in 2019 Currently employed as CEO, Scouts NSW, Carolyn has dedicated her life to the administration of sport in Australia, holding multiple key positions within the industry. She is the Chair of Sport NSW and the Director of Volleyball Australia. Carolyn’s commitment extends to hockey as the Director of Hockey One and Secretary of the Norwest Strikers Hockey Club. Carolyn’s passion, tireless efforts, and exceptional leadership have made a lasting impact on Australian sports.

JIM RONIS Director Member since 1965 Joined the Board in 2005 With a lengthy and prosperous real estate career, Jim continues as a consultant for Ronis Real Estate in Bankstown. He helped to establish the Hellenic Lions Club and was a long serving member of the APEX Club of Bankstown. Jim actively collaborates with the Saint Lavra Association, aiding migrant resettlement in Australia. He served on the board of Soccer NSW (now Football NSW) and is a life member of Football NSW, Canterbury Marrickville Soccer Club, and Bankstown Sports.

MARTIN KLUMPP OAM Director Member since 1993 Joined the Board in 2013 Marty is a former banking industry HR and Change Management consultant who also held roles in the not-for-profit sector and the NSW Government.

He’s been a volunteer with the Bankstown District Cricket Club for over 40 years. In recent years Marty also became passionate about cycling and is both Patron of and an active member of the Bankstown Sports Cycling Club.

RICHARD PHILLIPS Director Member since 1971 Joined the Board in 1981 Richard, a highly accomplished retired businessman, has been a part of the Club since 1971. He is passionate about sports, particularly snooker and squash. Richard’s unwavering dedication to the Club’s sporting endeavours is exemplified by his notable roles within the organisation. From 1986 to 2013, he served as the Sports Committee Chairman, and from 2006-2019 as Vice-President. He is also a Life Member of the Club.

CLARE PEARSON Board Appointed Director Member since 2020 Joined the Board in 2021 Currently employed as CEO, of Little Wings Charity, Clare has dedicated her career to the not-for-profit sector, fulfilling roles in the antihuman trafficking and disability industries. Clare is a qualified psychologist, specialising in the critical field of child and adolescent welfare.

Clare’s passion for advocacy and storytelling has led her to author a book titled “Threads of Hope,” a powerful testament that celebrates the lives of human trafficking survivors.

VERNON FALCONER Director Member since 1993 Joined the Board in 2006 Vern served as a Senior Industrial Advocate for the Australian Workers Union for over four decades, where he played a pivotal role in safeguarding the rights and interests of workers.

Presently, he leverages his extensive expertise as a consultant in employment law. Beyond his professional accomplishments, Vern is an avid sports enthusiast, with a particular passion for cricket, especially at junior levels. Vern was made a Life Member of Bankstown Sports Club in 2016.

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Bankstown Sports Annual Report 2022 - 2023

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Chairman’s Report To our valued members, What an extraordinary year it’s been. As we finally put the pandemic behind us, I’m delighted to say 2022-23 has been a very positive year for our clubs, as the industry gets back on its feet and continues with the important work we do for our communities.

Over the past few years, the Board of Directors has been focused on diversifying the club’s business operations and assets, to ensure its viability through uncertain times.

I am very pleased to say the Bankstown Sports Group is in a very strong financial position.

We’ve been able to contribute over $3.5m to local grassroots sport and community organisations through ClubGRANTS. This funding included a $50,000 contribution to training and education scholarships for 30 nurses and midwives at Bankstown-Lidcombe Hospital, in what was our 18th year of support for this cause.

We contributed $100,000 towards the purchase of a Hybrid Thulium Laser Machine for the Urology Department at the hospital, enabling more effective treatment of kidney stones and prostate disease.

In early 2023, we paid the final balance for our $1.5M commitment to upgrade the facilities at Bankstown Cricket Oval, and we celebrated some major international achievements by Bankstown athletes including cricketer Ash Gardner, hockey star Ash Thomas, NRL player Khaled Rajab, and athletics star Cameron Myers.

Our clubs brought in $142.8M in revenue with huge improvements in the key areas of food and beverage, and entertainment. Spending at our restaurants and bars was up 50% on the last COVID affected financial year, as consumer confidence grows, and people return to dining out.

Our Events Team is in full swing with school events and dance concerts returning to the Grand Ballroom and The Theatre, and it’s wonderful to see so many of our corporate and charity partners utilising our meeting spaces.

Bankstown Sports Annual Report 2022 - 2023

In 1999, he began his career with Bankstown Sports and over the past 24 years, he has managed operations across all our venues. He has detailed knowledge and experience in all areas of customer relations and business management, and the Board and I believe he is the right person to lead our club into the future.

I would like to take this opportunity to thank my fellow Board members who give their time to attend monthly meetings and special events, to ensure our clubs can provide the highest quality service for members, and outstanding support for our associated sporting clubs and community groups.

As I reflect on the past year, I am reminded of how lucky we are to have such an outstanding group of people at our clubs, all working towards a common goal to provide the highest quality services and facilities for our local community. The current Executive Team is incredibly strong and resilient, which is evident in our performance results and the positive culture within our organisation.

Finally, I would like to thank our members for their unwavering support. Without you, our clubs would cease to exist. We can’t wait to take you on the next phase of our journey as we continue to grow our clubs and support our community.

“Our key focus in this new arrangement with the Golf Club will be to enhance the experience for current members and strengthen the offering within our Group, for local community”

John Murray OAM We’ve been able to expand our customer service team as our operations grow, with a 5.6% increase in staffing levels, compared to this time last year.

And what I feel the most exciting result of the past 12 months is the 1,767,970 people who came through our doors to enjoy our restaurants, bars, function amenities and entertainment offerings. All of our venues have traded well which is a credit to our hardworking staff who go above and beyond to deliver the best possible customer experience.

Another exciting milestone this year was our amalgamation with Bankstown Golf Club, a local favourite which is regarded as one of Sydney’s top golfing facilities, with a Group One-rated layout for players of all ages and abilities.

Our key focus in this new partnership will be to enhance the experience for current members and strengthen the offering within our Group, for the local community.

In May 2023, we announced the appointment of Michael Clancy to the role of Chief Executive Officer of Bankstown Sports Group. Michael has strong roots in our community, attending local schools and playing sport for clubs in Bass Hill and Panania.

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CEO’s Report

“John is an inspiration to our clubs and the local community, and I’m proud to have the opportunity to work alongside him”

Our clubs’ focus on community is stronger than ever and one of the most significant contributions we’ve made in the past financial year was to the town of Forbes.

Bankstown Sports has had a wonderful relationship with the Forbes Jockey Club spanning almost three decades, with our directors attending their annual August race meeting almost every year. In 2022, when the town was impacted by record flooding, leaving hundreds of residents displaced without food or shelter, Bankstown Sports made a significant contribution to the Forbes Shire Council flood appeal, to help the local community recover and rebuild.

A major sporting project that we’re involved in will come to fruition in late 2023, with the upgrade works to Bankstown’s Memorial Oval getting underway.

Michael Clancy Dear Members, It is my absolute pleasure to bring you an end of financial year update on our clubs and our people, highlighting some fantastic milestones both internally and externally.

It has been a busy 12 months with plenty of positive changes within our organisation.

Firstly, I would like to acknowledge the wonderful achievements of our Chairman John Murray OAM, who received a Lifetime Achievement Award from ClubsNSW in May, for his tireless efforts working for our community for almost 80 years.

John has served our club for more than 60 years, initially as one of the founding members, followed by various roles on our Board including the last 17 years as Chairman. He has passionately supported countless organisations including Bankstown-Lidcombe Hospital, Legacy Bankstown, and Guide Dogs Australia, and his fundraising efforts for causes close to his heart are second to none.

John is an inspiration to our clubs and the local community, and I’m proud to have the opportunity to work alongside him.

Bankstown Sports Annual Report 2022 - 2023

The Bankstown Sports Group has contributed $1.5M to transform the oval and surrounding parklands into a recreational and cultural precinct that the whole community can enjoy. The current amenities will be updated to include disability access and amenities for women, while capacity at the ground will also be increased.

Our amalgamation with Bankstown Golf Club earlier this year is something I’m extremely proud of, and I would like to take this opportunity to thank the Board and management of the golf club for the smooth transition of ownership during this process.

This includes an extension of our Responsible Gaming Policy to include our stance on cashless gaming, all of which is available to members on the club’s website.

have also been added to the general viewing and function spaces, so members and guests can watch live sport from anywhere in the venue.

Our Sport and Community department has been boosted by the appointment of our Sporting and Community Partnerships Manager who oversees the relationships with our clubs and community partners and will work directly with them to get the best outcomes for funding and support.

And the East Terrace has been extended to include an outdoor area with fresh carpet, a new layout, and a 6-metre LED screen, guaranteeing a better and more comfortable experience for our members and guests.

There has been a lot happening at our venues too. The Acres Club is undergoing a facelift with renovations to the outdoor area and children’s play facility. The kitchen has been upgraded and I’m excited to confirm we will have a new, very reputable caterer at the helm, delivering the highest quality food for members and guests.

This acquisition directly aligns with the Bankstown Sports Group business plan to expand on the services and facilities we provide, while also ensuring the long-term future of a venue very dear to the hearts of many in the local community. We continue master planning the site for new facilities and amenities and I’m excited to see this come to life.

The Mona Street Foyer upgrade is almost complete with two new lifts, a new staircase, and a new promotional area, all matching the club’s chic interior design. The Mercure’s foyer area will also be renovated to match, offering a seamless experience for all guests at all entry points.

The Rainforest Lounge has been updated with new carpet, modern furniture, and a new LED TV screen embedded inside the rock face. We have also widened the walkway in front of La Piazza to make it easier for patron movements.

Another key aspect we’ve focused on over the past 12 months is the responsible gaming space and how we can better support members and guests at our clubs. We have expanded the Operations Team to include the role of Responsible Gaming Officer, in addition to the other initiatives we already have in place, with many more to come.

There have been some exciting changes to Basement Brewhouse with an improved focus on sports. We’ve introduced new screens to the sunken lounge for a premium viewing experience, while new larger screens

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Bankstown Sports Annual Report 2022 - 2023

I’m also extremely proud of the new initiatives we have introduced for our staff over the past year. We have focused heavily on mental health and wellbeing, and ensuring all employees have a healthy work-life balance. We’ll have more detail on these initiatives later in this report.

I’ve been a part of the Bankstown Sports Group for 24 years and having moved into the role of CEO in May this year, it has been a privilege to lead our clubs for the past few months.

We have a fantastic team focused on making our clubs the best they can be for members, guests, and the wider community.

I would like to thank the Board for putting their faith in me to lead this organisation. Thank you to our staff for the wonderful work you do on a daily basis. You are the heart and soul of our clubs, and we wouldn’t be where we are today without you.

And of course, thank you to our members for your continued support and for loving our clubs as much as we do.

I’m proud of the work we have done over the past 12 months and I’m looking forward to a successful year ahead.

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Under John’s leadership as Chairman, Bankstown Sports Group has provided more than $1M in support for victims of natural disasters within the last decade.

Disaster Relief Australia

BankstownLidcombe Hospital

South Coast Bushfires

Rural Fire Service

$200,000

$110,000+

$180,000

$500,000+

3 2 0 2 s rd a w A y it un m om C Clubs &

Lifetime Achievement Award - John Murray OAM 80 YEARS OF VOLUNTEERING We are incredibly proud of our Chairman John Murray OAM, who received a Lifetime Achievement Award this year from ClubsNSW for his tireless efforts working for our community for almost 80 years.

John has been volunteering for the CanterburyBankstown area since the age of seven.

He has served our club for more than 60 years, initially as one of the founding members, followed by various roles on our Board, including the last 17 years as Chairman. During that time, he has been actively involved in fundraising for our associated sporting clubs and local community partners, including Bankstown City Aged Care, Lions Club, Bankstown Legacy, Youth Off The Streets and Guide Dogs Australia.

Bankstown Sports Annual Report 2022 - 2023

Away from the club, John has also been a volunteer member of the Rural Fire Service. He helped to raise $1.5M for Rett Syndrome after his granddaughter was diagnosed with the disorder and raised money for the Leukaemia Foundation and The Lisa Farmer Foundation.

In 2018, he was awarded an Order of Australia Medal (OAM) in recognition for his service to the community of Bankstown. And in 2023, he was acknowledged at the Clubs and Community Awards for his incredible efforts.

Despite being in his 80s and living 40 minutes away from the club, he visits weekly, attends special events for our local sports and community groups, and always pops his head in to say “hi” to the team!

John is a role model, a leader, and the perfect example of what registered clubs in New South Wales stand for.

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Welcome

Bankstown Golf Club In April 2023, Bankstown Sports Group confirmed its amalgamation with Bankstown Golf Club, one of Sydney’s top-rated golfing facilities.

Located on Ashford Ave in Milperra, just 15 minutes from Bankstown Sports, the golf club has been part of the local community for over 95 years and is regarded as one of the best courses in Sydney.

Our key focus in this new arrangement will be to enhance the clubhouse experience for current members and strengthen the offering within our Group, for the local community.

Master Planning is underway for a new club entertainment precinct including an upgrade of the food and beverage offering and the guest amenities, while the course will remain as is.

Sport

2022-23 Contributions over $2.1M

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Athletics

Bankstown Sports Athletics star Cameron Myers broke several middle-distance records in 2022-23 and made his international debut. He also became the fastest ever 16-year-old miler on record.

Bankstown Sports Athletics Club has a long history of hosting major events at its home ground, The Crest, and has always done a fantastic job.

In moving with the times and the ever-changing expectation of real-time results and multi-media capabilities at events, in late 2022, Bankstown Sports Club was thrilled to be able to assist the club with a new digital screen.

Hockey In February 2023, Bankstown Sports provided funding for a major lighting upgrade at the Bankstown Sports Hockey Club fields at The Crest Sporting Complex.

Along with the screen, Bankstown Sports also funded a top-class gymnasium, and rehab and recovery centre for both senior and junior athletes to make use of.

Initially, a thorough maintenance review was undertaken on all field lights, followed by the installation of new lighting, where required.

Cricket

This upgrade has made it easier for the club to facilitate evening training sessions and more night time competition games, whilst also ensuring the safety of players, coaches, and their families.

In early 2023, Bankstown Sports finalised its share of the funding for the upgrade of the Bankstown Memorial Oval Cricket Ground.

The first phase of this redevelopment includes an upgrade of the lights at Bankstown Oval and update to the Mark and Steve Waugh Pavilion to improve the female amenities and disability access, as well as facility updates for younger community members.

In early 2023, Norwest Strikers goalkeeper Ash Thomas made his debut for Australia in the FIH Pro League in Europe.

Beyond the initial investment in local cricket, the ground and adjoining facilities will also be utilised for festivals, concerts, night markets and other community events.

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Goalball

Swimming

The Goalball 4 Schools (G4S) program supports students with vision impairments and blindness and focuses on educating their classmates about disability awareness and inclusivity.

Bankstown Sports provided funding for Bankstown Sports Swimming Club member Yasmine-Bella Younes to compete in the 2022 Virtus Oceania Asia Games, held in Brisbane in November 2022.

Bankstown Sports assisted with the rollout of this program into 11 schools in the Canterbury-Bankstown area, catering for students from Year 1-12.

Yasmin made the finals in all her events and won silver and bronze in the relays. Australia broke the Oceania record in the 4x50m Medley Relay, coming second to Japan.

G4S promotes teamwork, empathy, communication, social skills, and physical literacy.

This event is an international multi-sport competition for elite athletes with intellectual impairment.

Bankstown Sports also covered the cost of club jackets, polos, airfares for representative swimmers to travel to championship meets, computer software upgrades, swim caps, coaching costs, and trophies for the end of year presentation.

Soccer In March 2023, Strathfield Strikers FC hosted their annual Female Football Festival at Strathfield Park with ten clubs from across Sydney taking part. Bankstown Sports and The Acres Club was thrilled to be a part of the event, sponsoring the trophies for the winners.

The Female Football Festival aims to celebrate all aspects of women’s football including players, coaches, managers, referees, volunteers, and supporters.

It is an inclusive event that welcomes all age groups and experience levels. It is a space where girls and women can enjoy the game and make the sport their own.

Netball Bankstown Sports proudly supported our Netball Club with funding to provide our players with the best possible training and game experience.

The cost of equipment such as bibs, cones, netballs, and training gear was covered, as well as branded merchandise packs for each individual, which included bucket hats, green and gold scrunchies, gift cards, and water bottles.

Bankstown Sports also supported skill development programs for players and umpires, including accreditation sessions. All associated marketing and advertising costs were also covered.

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y t i n u m Com 2022-23 Contributions over $1.4M

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Little Wings The Bankstown Sports Group has been a proud supporter of the Little Wings charity for 8 years.

From humble beginnings in a small, single plane hangar at Bankstown Aerodrome, it’s been wonderful to see the organisation transform and expand its operations across multiple cities, with a 110% increase in demand for its services.

2023 has been a huge year for the organisation. In May, the team acquired some additional space at Bankstown Aerodrome, increasing their capacity to support sick children and their families across NSW needing treatment in Sydney.

And in June, Little Wings launched their second base in Newcastle with a hangar at Cessnock Airport. This new home means the organisation can support more seriously ill children who require treatment at John Hunter Children’s Hospital in Newcastle.

In 2022-23, Bankstown Sports provided Little Wings with funding to go towards their day-to-day operations which enabled them to directly support 75 families residing in rural and regional NSW. We also sponsored their International Women’s Day event and provided in-kind room hire throughout the year for events.

in 2022-23 2061

Missions completed

5 PARTNER

86

Active Volunteers

150

Hospitals and medical services

Meals provided for families and volunteers

4

5200

Baron planes

Families Helped

5,000,000

KMS

Flown since 2012

Volunteer

Additionally, we gave them office space in Flinders Centre Bankstown until they were able to attain their own office at Bankstown Aerodrome.

Bankstown Lidcombe Hospital Bankstown Sports has been supporting Bankstown Lidcombe Hospital for 40 years and we cherish the wonderful relationship we have with the doctors and nurses there.

Every year, we celebrate the hard work and dedication of the wonderful nurses and midwives with a round of ClubGRANTS funding for training and education scholarships.

Bankstown Sports Annual Report 2022 - 2023

Appreciation Night The Bankstown Sports Group is blessed to have so many wonderful volunteers running our local sports clubs, dedicating countless hours of their time each week to ensure people of all ages in the community have a team to be part of.

In 2022, Bankstown Sports committed $50,000 to the program which will help over 30 individuals to grow their professional development and learn new skills to better support patients in the local community.

They are always the first ones to arrive on game days, and the last ones to leave.

In early 2023, Bankstown Sports contributed $100,000 towards the purchase of a Lisa Laser Machine for the Urology Department at Bankstown-Lidcombe Hospital.

This machine enables more effective treatment of kidney stones and prostate disease, and it is the only machine of its kind in Australia!

This new technology will improve patient outcomes for men and ensures a better quality of life, post procedure.

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Their cars are packed full of sporting equipment, team uniforms, sign on sheets and scorecards.

They are sausage sizzle masters and make an epic bacon and egg roll.

And they are a skilled complaints management team, able to assist with – or diffuse – any situation.

Bankstown Sports Annual Report 2022 - 2023

In December 2022, we had the privilege of celebrating the 11,000 participants across our 40+ sporting clubs at Lady Banks Rooftop, thanking them for another fantastic year on and off the field.

This was the first Volunteer Appreciation Night we have been able to hold in over two years and what an amazing evening it was!

It is no secret that the very fabric of our Club is the sporting volunteers who show up, week after week, month after month to keep our grassroots sports teams running.

Thank you to our volunteers, your contribution to our community is unmatched!

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ReLove

e l b i s on p s e R

In June 2023, a group of Bankstown Sports staff took some time out to volunteer at ReLove, an organisation which supports people living in crisis by providing furniture and other household items, free of charge.

Gaming

This charity collects unwanted goods from businesses and the community, cleans it up, and gives it to families impacted by domestic violence, people experiencing homelessness, and people seeking asylum.

Bankstown Sports takes the issue of responsible gaming very seriously and is continually looking for ways to ensure members and guests are safe, supported, and remain within their limits. We have a wide range of responsible gaming practices across our seven venues, including Multi-Venue Self-Exclusion, Voluntary Pre-Commitment, access to counselling and support services, welfare check procedures and comprehensive staff training.

Our team spent the day working alongside ReLove volunteers, helping clients choose the items they wanted, packing furnishings for delivery, and setting up a number of homes.

In addition to this, Bankstown Sports contributed $50,000 to support the organisation to continue the work they do within the Canterbury-Bankstown community.

As an industry leader, the Bankstown Sports Group aims to go above and beyond when it comes to welfare support for its members and the local community, from our partnership with the Salvation Army, having appropriately trained staff, and bringing in specialised expertise, when required.

Kegs of Kindness In late 2022, our very own microbrewery Basement Brewhouse launched its Kegs of Kindness initiative, supporting local community organisations with the proceeds from the sale of selected beers and ciders.

The first organisation to sign up for our Kegs of Kindness initiative was the Conviction Group, a non-profit organisation delivering educational programs which encourage young people to re-evaluate their perspectives on health issues and improve their decision-making.

The second organisation we supported was The Sweet Dreams Foundation which provides transitional housing and support services to people who have escaped domestic violence, coercive control and/or other circumstances of abuse.

We recently expanded our team to include a full-time Responsible Gaming Officer. Quenten Roberts has been involved in the liquor and gaming industry for over 30 years and brings a wealth of knowledge around gambling compliance and best practice.

Our third Kegs of Kindness partner was Together We Can, an organisation which provides care services for the aged and those with a disability.

And most recently, we supported Beyond The Badge which supports veterans and first responders seeking new careers.

One of his first major projects was the rollout of the ClubsNSW “Club Gaming Code of Practice”, which came out on 1 July this year. It involved the introduction of player welfare checks if a member has been gambling for longer than three hours, initiating exclusion of gamblers experiencing serious gambling related harm, educating staff on the importance of player welfare and gambling harm minimisation. Annual audits through the ClubsNSW system are performed to ensure compliance.

For the 2022-23 financial year, the Kegs of Kindness initiative has raised $22,000 for local community organisations

BariStars

Following the introduction of new proposed gambling reforms in 2022 with a focus on cashless gaming, the Bankstown Sports Group has continued to look for ways to ensure members and guests are safe, supported, and remain within their limits.

The program came about thanks to a donation from the Estate of Bishop Bede Heather, which facilitated the purchase of a mobile coffee trailer.

Bankstown Sports Annual Report 2022 - 2023

Having a dedicated Responsible Gaming Officer not only sets a high standard of expectations for our operations, but also enables the club to move forward with future changes to legislation and community expectations.

Another initiative introduced by our clubs sees gaming floor management and team leaders required to not only have RCG training, but Advanced RCG training to improve customer interactions and identify at risk patrons.

Bankstown Sports has also recently revised our Responsible Gaming Policy which is available on our website. We have introduced a Gaming Plan of Management, to ensure Bankstown Sports exceeds both government and public expectations when it comes to gaming machine operations, and we have adopted what is called third party self-exclusion where family members who raise concerns with the club can apply to have a person excluded for gaming reasons.

Cashless Gaming Policy

Launched in November 2022, BariStars is an initiative from CatholicCare’s Disability Services, providing training and employment opportunities for people with disabilities.

Bankstown Sports Club provided a mobile coffee cart, coffee machine, and a grinder for training purposes, while Vittoria Coffee gifted BariStars with two additional coffee

Quenten spends a lot of time on the gaming floor checking on patrons, building relationships, identifying people that may require assistance when it comes to gambling issues, and building a culture of responsible gaming with club staff. We want people to feel comfortable and supported if they approach our team for assistance.

Recently, ClubsNSW called for submissions from clubs to participate in cashless gaming trials, proposed by the state government. An Independent Panel has been established to oversee Gaming Reform which includes a cashless gaming trial to reduce the impact on gaming harm and incidents of money laundering.

machines and two grinders for the mobile trailer, along with a six-month supply of coffee beans, tea, cups, sugar, napkins, and syrups.

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Bankstown Sports Annual Report 2022 - 2023

Bankstown Sports has expressed interest in being part of this trial and is currently preparing a detailed application.

The Bankstown Sports Group supports any initiative that will minimise the risk of harm to anyone in our community, and any proposals outlined by both sides of government to move to cashless gaming in the new digital era.

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Our team is our most valuable asset People & Culture Over the past 12 months, we have introduced some new initiatives to enhance the work-life balance of all employees and open more career pathways for staff across the organisation.

Wellbeing Leave

All full time and part time employees receive an additional 2 days of leave per year to focus on their health and wellbeing.

Free Products

Staff are offered free sanitary products to ensure the dignity and right to hygiene of all individuals.

Meals

Staff are given a double meal allowance during selected months. Free fruit is also available while employees are on shift, along with healthy meal options at affordable prices.

OUR CULTURE VALUES • Positive ‘can do’ attitude • Strong team player • Work diligently with team members • Surprise and delight our customers

Leadership Pathways

Trainees

We continue to build a robust leadership development program through our Preferred Trainers Program, Leadership Masterclass, and Leaders Pathway.

We’ve created more opportunities for people to join our organisation including our Junior Attendants Program in the Bistro, which gives school leavers a taste of paid work in hospitality. We have facilitated training for jobseekers through the Job Ready Program, and we have sponsored several employees as temporary residents of Australia.

Our management team is always on the lookout for the next generation of leaders to grow and develop our business into the future. From January-June 2023, we supported 29 employees to take their first step in their leadership journey as ‘Preferred Trainers’, imparting the knowledge and technical requirements of their role upon their colleagues and new starters. Many of these individuals have since moved into leadership roles within the organisation.

Free Membership

Employees were given free membership to our venues before we offered the initiative to the wider community, meaning they’re able to access instant rewards and accumulate member’s points.

Our ‘Leadership Masterclass’ Program ran for its second year and has become pivotal to our development pathways, as leaders advance to more senior roles.

Staff Milestone

Every team member who reached a tenure milestone during lockdown has since been recognised with a special celebration event.

To compliment this, we’ve also launched the ‘Leaders Pathway’ Program which is aimed at accelerating the overall business acumen of employees who have previously completed the Leadership Masterclass Program. Sessions are delivered by organsation unit leaders, where participants gain exposure to project management, financial management, and more.

Staff Sport Days

These team bonding experiences have been reintroduced with a Tennis Day at Auburn Tennis Club and Lawn Bowls Day at Birrong Sports.

114

work placement students hosted in 2022-23

2,500

hours of formal or classroom training attended by employees

Staff Retention • • •

550+ employees across seven clubs Bankstown Sports Group staff turnover rate – 40% Hospitality industry average - 50-80%

Wages

We passed on the hospitality industry wage increase in July 2022 when we weren’t required to do so until October 2022.

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Lady Banks Rooftop presents International Women’s Day Lady Banks Rooftop has already set a name for itself as a destination venue in South-West Sydney and the opulent rooftop oasis continues to unfurl as the jewel in the crown of Flinders Centre. To ensure momentum, the Lady Banks team continues to explore and add calendar and cultural events that attract new facets of the diverse and celebrated community.

by steering a powerful conversation between Ellie Cole OAM (Paralympian), Elle Halliwell (Australian journalist, speaker and Author), Anyier Yuol (Entrepreneur, Diversity Advocate) and Bankstown local, Jessica Zeit (Lebanese Film Festival Co-Founder) as they discussed the International Women’s Day 2023 theme of #EmbraceEquity.

Following on from the success of the inaugural International Women’s Day event in 2022, the Lady Banks team tasked themselves to raise the bar for 2023.

The primary objective was to expand on its repertoire of being an event space that offers positive experiences, supported by the desire to dial up the number of unique events that attract a diverse mix of clientele.

The result? Lady Banks hosted a sell-out event that saw guests enjoy a beautifully curated menu, stellar service and a quality networking opportunity all set against an incredible backdrop.

During the course of the three course lunch event, multi-award winning journalist, broadcaster, social commentator, author and diversity advocate, Antoinette Lattouf, took centre stage and treated paying guests

Lady Banks Rooftop presents Melbourne Cup This year’s Melbourne Cup event heralded a technological leap for the venue and the guests viewing experience. As a rooftop venue, natural light is in abundance and while a pleasure, it can impact screen or projector clarity during daytime events.

The solution came from Viewsonic in the shape of the brand’s All-in-one LED Display Solution Kit. Selected for its exceptional image quality and high mobility, this ready to use solution impressed guests with an expansive 135” display. Adding an extra element of theatre to the event, the screen was unfolded publicly for the first time in Australia, in front of Lady Banks’ audience eager to watch the annual race that stops the nation.

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Bankstown Sports Annual Report 2022 - 2023

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Bankstown Sports

s e om c l e W

Miso Oishii

Mercure Sydney Bankstown

Home to a melting pot of diverse cuisine and eateries, Bankstown Sports Club is pleased to welcome the latest addition to its portfolio of dining experiences, Miso Oishii - a quick fix sushi stop for those looking for some delicious Japanese cuisine.

Nestled alongside well-established Bankstown Sports Club favourites, Canton Kitchen and Lucky Cheng’s, Miso Oishii is both the first Japanese eatery to grace the Club, and a welcome sibling to the original brainchild of Jason Chan, Canton Kitchen.

Following some behind-the-scenes movement within the hospitality industry, the hotel adjacent to Bankstown Sports Club ceased trading as Travelodge Hotel Bankstown and transitioned to the Mercure Sydney Bankstown, officially opening for business under its new name on 1 July 2022.

In translation, Oishii means ‘yummy’ in Japanese and the Miso Oishii menu is just that! Charmingly simple, the service is fast, the food is fresh and the menu offers a collection of standout dishes ranging from a comprehensive variety of Maki Rolls and Nigiri, to Katsu for those who would like something warm and a little more filling.

Following the success of his steerage of Lucky Cheng’s and his introduction of Canton Kitchen, Miso Oishii is another feather in the bow of Bankstown Sports Club’s authentic Asian cuisine offering, this time with a little twist of fun and frivolity which is key to the Miso Oishii brand.

Over the past 12 months, several soft refurbishments have been carried out to update the look and feel of the guest rooms, with new carpet and fresh paint. There are also plans for a new guest lobby to tie in with the refreshed Mona Street Foyer inside Bankstown Sports, which will improve the flow from the club to the hotel.

Mercure Sydney Bankstown General Manager, Jack Hamilton, says guests have embraced the changes.

Ultrafade

“We want to position the Mercure as a market leader in the Bankstown area. We want to set the standard for hotel expectations in the region and be the chosen accommodation choice for travellers of all kinds.”

We are delighted to introduce Ultrafade to our Bankstown Sports family! Joining us earlier this year and located right near Restwell reception, the team work to transform their customers’ locks into true masterpieces – it’s a sight to behold as they colour, cut, fade and style with artistic flair and imagination!

“We have retained the majority of staff that were employed by Travelodge which has made the transition for management – and our guests – seamless”.

At the core of this collaboration with Ultrafade was a shared passion for delivering exceptional experiences and igniting new energy in our newest part of the club, our New York Walkway. Their dynamic team of elite stylists have infused a fantastic atmosphere in our venue and have provided a unique and highly demanded service to Bankstown.

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Bankstown Sports Annual Report 2022 - 2023

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Our

Venues

Bankstown Golf Club

The focus in the first few months since the amalgamation has been on modernising the clubhouse, namely updating the carpet and giving the building a fresh coat of paint.

In the second half of 2023, we will transition the catering from the current operators to move under Bankstown Sports Group management, and we will also look to update the furniture inside the venue.

Bankstown Bowls Club

Birrong Sports Mario and Carla continue their fantastic work at The Italian Bistro with a 43% increase in trade compared to last financial year. The restaurant also had record Mother’s Day trade.

Our members are enjoying the recent facility upgrade which included a fresh coat of paint and some new carpet, off the back of a new catering team starting in the bistro.

Looking ahead, we’re working on plans to further upgrade the outdoor space at the club.

We also reached an agreement with Tabcorp to set up a small digital TAB within the venue.

Baulkham Hills Sports

The Acres Club Plans have been developed to build a new undercover deck out the front of the club which will allow patrons to enjoy a meal, a drink, or a function in any weather event.

There will also be two new kids’ play areas, a total kitchen redevelopment, and a brand-new caterer.

When the Venue Manager at Baulkham Hills Sports Club decided to move on, rather than looking externally for a replacement we decided to look within the organisation to see who may be the best fit to take over the role.

Sam Chan, who had been working at Birrong Sports Club has made the move to the Hills Shire to take up the vacancy.

Adam Green, who had previously worked at Auburn Tennis Club then moved to Birrong Sports.

Auburn Tennis Club Auburn Tennis Club continues to thrive with its strong team of long-standing staff. Their commitment to upholding our values and delivering exceptional service creates a welcoming environment for our members and guests from the neighbouring tennis courts.

Tony Choueifati moved from Bankstown Bowls to Auburn Tennis Club.

And Kate Hynek who was a Senior OSM at Bankstown Sports was promoted to Venue Manager of the Bowls Club.

These managers are now getting to experience another venue with new staff and different operational needs which is fantastic for them, and also strengthens the Bankstown Sports Group as a whole.

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Bankstown Sports Annual Report 2022 - 2023

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Sustainability

Environmental Social Governance ESG is a framework used to assess an organisation’s business practices and performances, based on various sustainability and ethical issues.

R ec y cl ed

18,750L

Cooking oil into biodiesel and renewable fuels

Bankstown Sports Group partners with Hoxton to assist with their Return & Earn recycling program.

This in turn allows them to continue to keep members of the community employed.

Recycle, reuse, renew Reduce waste Reduce energy consumption Protect biodiversity at all sites Solar power

Bankstown Sports Annual Report 2022 - 2023

W or ke d

HOXTON INDUSTRIES

242 HRS

Employed +100

Employee work/life balance Learning and development Inclusion, representation, and equal opportunity Proactive workplace safety Wellbeing support and harm minimisation Ethical supply chains and locally sourced products

To date our Solar Array System

has saved

Governance • • • • •

Drink containers which are donated to Hoxton

with Hoxton Industries provided employment to 100+ people who face barriers to mainstream employment, including people living with disabilities.

Social • • • • • •

149,875

Our partnership

The Bankstown Sports Group has been building on these pillars for several years to future-proof our clubs, and our community.

Environmental • • • • •

R ec y cl ed

Organisational Compliance and Auditing Proactive Harm Minimisation Strategy Strong ethical framework Board diversity ‘Best practice’ Australian and International Industry Standards

1,415,715KG OF EMISSIONS

which is the equivalent of

27,469 TREES PLANTED

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Bankstown Sports Annual Report 2022 - 2023

by Hoxton employees

Veolia Recycling

Waste Management for Bankstown Sports Group

14.25 TONNE Comingled recycling

4 TONNE

Cardboard recycling

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Did you

know?

Members

141,459 (on 30 June 2023)

Sold

OVER 91,000 La Piazza pizzas

the equivalent of approximately 1 NRL field.

Visitors

1,767,970

the equivalent of filling the “Wonder of the Sea” (largest cruise ship in the world) 250 times, or over 2000 Airbus A380-800 flights (largest commercial plane in the world), or fill Stadium Australia 21.17 times.

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u o y k n Tha

to our members

On behalf of Bankstown Sports Group, we would like to extend our gratitude and heartfelt appreciation to our members for their unwavering support, dedication, and loyalty throughout the year.

Your participation in our events, programs, and initiatives demonstrated the incredible strength of our collective spirit, and we are proud to have such a vibrant and diverse community of members. As we reflect on the achievements and milestones of the year, it is impossible to overlook the significant role each and every member has played in our success.

We are honored to have you as part of our community, and we look forward to continuing this incredible journey together. Thank you once again for being a valued member of our Club.