Get the 'Know-How' on service

Get the ‘Know- How’ on service.

In February, Banner launched their ‘Know-How’ seminars for customers, focusing the first session on the new government guidelines on uniform policies and how retailers should respond to tenders.

The session was designed as a quick and easy way to get up to speed on the key issues. It included short presentations followed by questions and answers. Mangers from Banner talked through various aspects of schoolwear tendering, detailing everything retailers need to be aware of and understand when completing a formal response.

We want to help give our customers confidence in what might at first seem a daunting process. By showcasing their service and products, retailers can approach tenders “in a way that impresses their schools with what they offer."

Howard Wilder, Banner Sales Director

The feedback from those who attended was positive and we are taking on board suggestions to make future sessions more interactive – and more frequent too.

As well as discussing official guidance from the Department for Education the seminar included:

- Key elements of a typical schoolwear tender

- How to make your submission stand out

- Tips on presenting product selections to schools

- Resources on the media hub and how to use them effectively

- A simple six step plan to improving sustainability

We’re delighted with the response to our first seminar and it’s already clear that having a forum to share knowledge and ideas is helpful to us all. We’re making plans for further workshops on topics that retailers have suggested they’d like to discuss.

Dean Plant, Banner Group Marketing Manager