Physician Communication Packet August 2014
PHYSICIAN COMMUNICATION PACKET
What’s Inside: 3 – 5
Physician Introduction
Jacksonville Orthopaedic Institute Nigel W. Sparks, MD Baptist Primary Care Rajesh Gopal, MD Maritere Rochet, MD 6 – 10
Transition of Care Messaging
11 Medical Staff Ebola HF Virus Awareness 12 – 13 Did you know? The many ways patients can schedule online appointments Baptist CareConnection
Link — August 2014
Baptist Briefs Link — August 2014
PHYSICIAN INTRODUCTION
Welcome Dr. Sparks Orthopedic Surgeon, Jacksonville Orthopaedic Institute
Jacksonville Orthopaedic Institute is pleased to welcome Nigel W. Sparks, MD, to its Fleming Island/Clay County Division. As a former professional and collegiate athlete, Dr. Sparks’ goal is to treat the athlete in all of us. He wants his patients to maintain or exceed their current level of function and fitness. Dr. Sparks enjoys taking care of patients of all ages. Some of Dr. Sparks’ areas of expertise include sports medicine, ligament and tendon reconstruction, and general orthopedics. His education and qualifications include: • Medical degree from Hahnemann School of Medicine, Philadelphia, Pa. • Residency in orthopedic surgery, Union Memorial Hospital, Baltimore, Md. • Fellowship in sports medicine, Doctor’s Hospital, UHZ Sports Medicine, Coral Gables, Fla. • Board certified in orthopedic surgery • Board certified in sports medicine
To make an appointment with Dr. Sparks, call 904.276.5776 or visit joi.net. Jacksonville Orthopaedic Institute Fleming Island/Clay County Division 1845 Town Center Boulevard Suite 405 Fleming Island, FL 32003 Fax 904.276.5958
PHYSICIAN INTRODUCTION
Welcome Dr. Gopal Internist, Baptist Primary Care
Please join us in welcoming Rajesh Gopal, MD, who is now in practice at Baptist Primary Care with Jess Arcenas, MD, and Anitha Police, MD. Dr. Gopal believes in educating his patients so they can participate in the decision-making process. Through education, his patients are able to understand the care plan and take an active interest in their health. Dr. Gopal’s areas of interest include diabetes, heart disease, sports medicine and hypertension.
To make an appointment with Dr. Gopal, please call 904.880.8388 or visit baptistprimarycare.net.
His education and qualifications include:
Baptist Primary Care
• M edical degree from Hahnemann University Philadelphia, Pa.
Suite 2307
• R esidency in internal medicine, Allegheny General Hospital Pittsburgh, Pa. • Internist for more than 10 years at Mercy Hospital Pittsburgh, Pa. • B oard certified internal medicine
14540 Old St. Augustine Road Jacksonville, FL 32258 Fax 904.880.8535
PHYSICIAN INTRODUCTION
Welcome Dr. Rochet Family Physician, Baptist Primary Care
The physicians of Baptist Primary Care Collins Road are pleased to welcome Maritere Rochet, MD, to their practice. Dr. Rochet believes that each patient is unique and has to be treated according to their needs. She works together with her patients to improve their health. Dr. Rochet focuses on prevention and practices evidence-based medicine to ensure the best possible care. Some of her areas of expertise include women’s health and wellness, school physicals, men’s health, and diabetes management. Her education and qualifications include: • M aster degree in public health from University of Puerto Rico, Rio Piedras, P.R. • M edical degree from Universidad Central del Caribe, Bayamon, P.R. • R esidency in family practice, University of South Alabama, Mobile, Ala. • B oard certified family practice • F luent in Spanish
To make an appointment with Dr. Rochet please call, 904.778.3200 or visit, baptistprimarycare.net. Baptist Primary Care 6142 Collins Road Jacksonville, FL 32244 Fax 904.778.9835
Transition of Care Messaging
Creating a Positive Patient Message Along the Continuity of Care
“Here is informa,on from your visit here at Bap,st. It’s important to share it with the physician(s) you follow-‐up with for your health and ongoing recovery.”
Transi'on of Care At Hospital Discharge Hospital Discharge •
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• •
Place Transi,on of Care document into envelope with printed instruc,ons. Pa,ent version is for your records and the envelope is for the follow-‐up physician. Explain goal of con,nuity of care. Explain that informa,on is also available electronically for the pa,ent. Bap,st physicians have access electronically as well.
Schedule Follow-‐Up Appointment
Pa'ent Scheduling Follow-‐Up Doctors Appointment “I would like to make a follow-‐up appointment. I was recently in the hospital.”
• Pa,ent takes an ac,ve role in managing their health aHer discharge. • Give posi,ve reinforcement and encouragement. • Remind the pa,ent to bring envelop received at Bap,st Hospital.
Follow-‐Up Appointment
Pa'ent Arrives at PCP / Follow-‐Up Doctors Appointment – Front Desk Staff “Thank you for bringing informa,on from your hospital stay.”
• Accept the informa,on. • Add it to pa,ent folder / paper chart. • This is a temporary step to ensure that the informa,on is received.
Ambulatory Physician Interac'on
“I see you’ve been to the hospital, thank you for bringing this informa,on. They have done a great job of geQng informa,on both electronically and on paper.”
• Reinforce the posi,ve communica,on from the hospital. • Once confirmed, the informa,on is available electronically. • Pa,ent privacy is important, and printed versions are properly disposed of.
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DID YOU KNOW? The many ways patients can schedule appointments?
The baptistjax.com site was launched nearly two years ago with Echo integration. It’s true that we only take physicians from Echo into our downstream database. However, for employed practices with extenders who wish to be on the site, we do create profiles for them in our downstream database and hook them into request an appointment. There are 2 ways to request an appointment with an extender. First is to go to a physician page at the location where the extender is located.
If there are extenders at that location, they can be found in the right column under “Also at this location”. The second way is to simply google their name “laura bailey appointment”.
To be implemented soon, a third way from the practice page. In the right column is a request an appointment mini form. Currently that form only allows physician appointments in the drop down list.