Common FALL 2011
The professional provider of education, advocacy and resources for Community Associations
T a k i n g t h e S t e p s T o wa r d a B e tt e r C o m m u n i t y T h r o u g h E d u c at i o n Make the most of your management career page 6 chart a path to success as a board member page 14 C o m m opage n A s s34 essment Educating our legislators
Ma g a z i n e • F A L L 2 0 1 1
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Features 6 Make the Most of Your Management Career
by Lisa Isaacson, CCAM, PCAM
10 Meeting the Challenge: Practical Advice for Community Association Board Members and Homeowners
by Victoria Cohen
14
Chart a Path to Success as a Board Member
by Dawn Braddy, CCAM, CMCA
16
Developing a Sense of Right & Wrong: Fulfilling Your Fiduciary Duties as a Board Member
by Lauri Croce, Esq.
26
Hiring and Negotiating – A Process That Works
by Jeffrey A. French, Esq.
34 Educating Our Legislators
by Kimberly Lilley, CMCA, CIRMS
Departments 4
President’s Message
by Cyndi Koester, PCAM
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Platinum Marketing Plan Member Focus: Pacific Western Bank
22
Homeowners Corner – CID Managers, Education and Professionalism--by SamDolnick
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2011 Annual Educational Conference & Trade Show
Newsstand
37 37
CLAC Donations Honor Roll
38
Service Directory
Around San Diego
Back Cover
Chapter News 2
Annual Educational Conference & Trade Show Snapshots
9
May Morning Educational Programs
20
June 25 CAI Family Night at the Padres
21
Monte Carlo Night Highlights
24
What’s coming up
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New & Renewing Members
2011 Marketing Plan
Wednesday, April 6, 2011
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C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
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Common
President’s Message EXECUTIVE COMMITTEE Cyndi Koester, PCAM....................................... President Mutual of Omaha Bank
From San Diego to Boca Raton and Back Again
RICK SALPIETRA, ESQ...................................VICE PRESIDENT Law Offices of Richard Salpietra
Louise Stettler. Classes all day, networking at night, exhausting! So what am I referring to? The CAI National Conference, which I attended in Boca Raton, Florida. It was a very busy and productive four days where we shared ideas, problems, solutions, and different points of view. It provided an opportunity for networking with management company executives managing large (1700 associations) and small (managing one association with 68 homes) associations. We also met with managers, Business Partners and members of other chapters. The academic track was also very busy featuring 23 different interesting and informative lectures. The San Diego Chapter was well represented. President Elect, Louise Stettler, was there for training for her 2012 presidency. Also in attendance were Rick Salpietra, Joe Farinelli, PCAM, Co-Lee Grev, James Manning and Tawny Danae. Our Chapter received an Award for Chapter Excellence for Public Affairs – Very Large Chapter for our CLAC Roundtable Committee. Are you ready for 2012? The CAI National Conference will be held in Las Vegas! In 2013 the BEST ever National Conference will be here, in SAN DIEGO! On a local note: Congratulations to our Monte Carlo Committee for a great event. We had over 275 attendees attend this year for a great night of socializing, gaming, dancing and, of course, raffle prices! It was held at Sea World and the glass room with the beautiful decorations was magical. Great job! We will be holding our Annual Golf Classic at Coronado on September 16, 2011. Flyers are out so sign up today! I would like to thank our outstanding Education Services committee for putting together our great educational programs throughout the year. We are now holding four North County Morning Educational programs. Coming up is Employment Law on September 23 in San Diego and September 28 in Carlsbad. The ever popular Almost Free Legal Advice will be held on November 4 and 9. We are getting ready for our Annual Awards Program in December; PLEASE submit nominations for those who
tina rozycki, CMCA......................................... treasurer Curtis Management
If you are involved in the management of a community association, you know that the State and Federal laws that govern associations complicate decision-making and make the conduct of association business challenging. We can help. At Epsten Grinnell & Howell, solving the complexities of community association law is our only business.
Marie Donovan................................................ secretary Homeowner Chris hodge, pcam......................................... ex-oFficio Elite Community Management DIRECTORS Kerry Beatty, PCAM......................Packard Management Group Jim Fraker, PCAM..........Professional Community Management Elizabeth French, Esq. ..............Green, Bryant & French, LLP Elaine Gower............................................................ Homeowner Co-LEE GREV, PCAM............ Pacific Rim Property Management JASON PAYNE ....................................Payne Pest Management Shannon smith......................................Reconstruction Experts Karina Tatum . ........................SD Preferred Property Managers
Our attorneys handle a continuing and varied stream of association legal matters. We collaborate and share our ever-expanding knowledge with each other, and with our clients. This can be a real benefit to your association, as our attorneys are not likely to be starting from square one when faced with your difficult issue.
CHAPTER Executive DIrector barbara ozenbaugh, CMP 619-299-1376 Managing editor and New & Renewing Advertising sales barbara ozenbaugh, CMP 619-299-1376, barbara@cai-sd.org design & production Kristine GAITAN Rey advertising & design / The Creative Dept. 760-746-8700 Magazine EDITORIAL committee Laurie Poole, ESQ. (CHAIR)............. Peters & Freedman, LLP Lauri Croce, ESQ. ............................ Anderson & Kriger, APC Sam Dolnick.......................................................... Homeowner Any Ferrell........................................................ N.N. Jaeschke Lesley Finch............................................Lindsay Management JEFF French, ESQ....................... Green, Bryant & French, LLP BRIAN KALMENSON, CCAM....Michael Abdou Insurance Agency JODI KONORTI, ESQ. ................ Epsten, Grinnell & Howell, APC CYNDI KOESTER, PCAM..... Mutual of Omaha Bank/CondoCerts Jennifer Landon........................... Allure Total Management kimberly LILLEY, CIRMS........................Berg Insurance Agency tina rozycki............................................. Curtis Management Jean-Marie Salvia.................................... Walters Management LOUISE Stettler......................... Epsten Grinnell & Howell, APC
Call us today… We have a lot of common interests.
All articles and paid advertising represent the opinions of authors and advertisers and not necessarily the opinion of either Common Assessment Magazine or the Community Associations Institute – San Diego Chapter. Information contained within should not be construed as a recommendation for any course of action regarding financial, legal, accounting or other professional services and should not be relied upon without the consultation of your accountant or attorney.
have gone above and beyond! Check out the website for the application. My goal is to have over 50 nominations for ALL categories. Business owners I am calling on you to ensure that we meet this goal.
Cyndi Koester, CMCA, AMS, PCAM AVP Southern California Regional Account Executive, Mutual of Omaha Bank/Condo Certs F A L L 2 0 1 1 • C o m m o n A s s e s s m e n t Ma g a z i n e
to complex Community Association legal issues.
Louise stettler...................................... president elect Epsten Grinnell & Howell, APC
The 2011 National Conference was a busy time for me and our President Elect,
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We provide solutions...
Common Assessment Magazine is the official quarterly publication of the San Diego Chapter of the Community Associations Institute. CAI San Diego Chapter encourages submission of news and articles subject to space limitation and editing. Signed letters to the editor are welcome. All articles submitted for publication become the property of CAI San Diego Chapter. Reproduction of articles or columns published permitted with the following acknowledgement: “Reprinted with permission from Common Assessment Magazine, a publication of the Community Associations Institute San Diego Chapter.” © 2011 CAI - San Diego Chapter
Advertising & Correspondence should be sent to: Common Assessment Magazine CAI - San Diego Chapter 1081 Camino Del Rio South, Suite 109, San Diego, CA 92108 619-299-1376 / fax 619-299-1377 / www.cai-sd.org
800.300.1704 l www.epsten.com San Diego 9980 Carroll Canyon Rd., Suite 200 San Diego, California 92131 858.527.0111 • fax 858.527.1531
Inland Empire 41870 Kalmia St., Suite 160 Murrieta, California 92562 951.461.1181 • fax 951.461.2916
Coachella Valley 44-875 Deep Canyon Rd., Suite 3 Palm Desert, California 92260 760.836.1036 • fax 760.836.1040
C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
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Make the Most of Your Management Career Education can never be taken away. Obtain it, Embrace it, Use it, Teach it. Invest in and empower yourself with knowledge. by Lisa Isaacson, CCAM, PCAM
Education becomes most apparently critical when managers speak to their boards of directors, or to a
• Time commitment – 16 hours • Costs – $445 for coursework plus application and
group of homeowners during a board meeting. It is
maintenance fees
also equally critical when speaking on the phone or just in passing during a property inspection. Many of our
CAI’s designations are recognized not only in California, but nationally as well.
board members are highly educated, and even highly accomplished, but that does not qualify them as experts in managing their associations. They count on us! What the manager says will be heavily scrutinized by the most savvy of board members -- those that truly understand the role of the community association manager. The two main organizations within our industry are Association of Community Managers (CACM). Each
Professional Community Association Manager® (PCAM)
provides higher education and certifications recognizing
• Must have previously earned CMCA and AMS
Community Associations Institute (CAI) and California
designation
personal and professional achievement. Taking a brief look at each organization’s education
• Five years Community Association Management experience
structure will provide insight into time commitments, coursework and costs while the manager is on track to
• Successfully complete all M-200 level course studies
higher learning:
• Successfully participate and complete a comprehensive, two-day case study. In this
Community Associations Institute (CAI)
environment, the manager spends two full days at the
CAI recognizes several levels of achievement starting
subject property learning every facet of the property.
with their CMCA certification. From there, a motivated
Then, during the next 28 days, the manager prepares
manager will seek to earn the AMS® designation and
a comprehensive, formal case study that reviews,
culminate their education by achieving the PCAM
evaluates and formulates solutions to the following
designation. CAI’s designations are recognized not only
(this is just a sampling):
®
®
in California, but nationally as well.
–
How do the board members interact with one another?
hat does it take to become a successful Community Association Manager? It takes what you’re willing to give and absorb from an industry vast in knowledge, education and importance. It takes commitment. Management companies who support education do so because they understand it is the foundation of our industry, an industry made up of 9 million residents living in 32,000 Common Interest Developments throughout California alone. Educated managers are able to guide their volunteer boards of directors towards making the best business decisions possible for their communities. It takes knowing yourself and accepting that you don't know it all. It takes a smart manager to recognize this and know where to turn to get the information.
Certified Manager of Community Associations® (CMCA)
• Successfully complete the M-100 – Essentials of
–
How does their community manager interact with the board? With the membership?
–
How are the financial records kept? The
Community Association Management. This can be
manger needs to have a basic-to-advanced
done as a home study course and exam, or classroom
understanding of the association’s financial
participation and exam
reports. The case study gives the manager
• Time commitment - 2 1/2 days (includes classroom
on-the-spot-training by forcing them to
hours and exam) plus an additional 120 question exam
step out of the comfort zone of their own
given on a separate date
association’s budgets to working with an
• Costs - Approximately $445 for coursework (M-100),
unfamiliar set of financial reports, and in some
plus application and exam fees
cases, with different laws applicable than to what the manager is accustomed.
Association Management Specialist® (AMS)
– Is there a budget? Is the association keeping
• Must have previously earned CMCA designation
within the budget? During the case study,
• 2 years Community Association Management
the manager will be tasked with making
experience • Successfully complete one M-200 series course srudy
recommendations for the short term, while Continued on page 8
(M-201-206) 6
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CACM offers the Certified Community
Making the most... Continued from page 7
offering recommendations for the new fiscal year.
–
How effective are the association’s policies and rules
– Is the association properly insured? Being under insured can prove as large a catastrophe as not being insured at all.
–
How successfully do the board and its manager disseminate the vast amount of information to the membership?
–
Are there committees that assist the board? And the list goes on…
• Costs – $2225 for coursework plus case study participation and application fees. Additional travel expenses may be incurred depending on location of case study. As with all CAI coursework, case study locations extend beyond California.
magazines, trade organizations providing
Association Manager (CCAM) and awards
course study relevant to today’s demands,
their designation after the candidate
participating in online seminars known as
successfully completes a four-part, 16-hour
webinars, which are fast, inexpensive and
course study along with a 16-hour, two day
as convenient as your desktop; spending a
course reviewing the Basics of Association
day at the Capitol hearing the bills before
Management (BAM) + ethics. Costs are
they become laws or simply by listening to
approximately $2185 for coursework plus
experts speak on topics in their respective
application and membership fees. This
fields.
designation is recognized in California only. Laws are constantly changing and
So, what does it really take to become certified in California? You need a CMCA
now more than ever managers must stay
designation plus the 8 hour CID Law
current with what is coming down the
Course. Go for it! It’s fulfilling and worth it!
pipeline. Be prepared to address the impact that changing laws will have on your associations. Be cognizant that board members have access to trade magazines, the internet and are now more focused than ever before on how association money is spent. In the old days, a simple response was sufficient. In today’s rough economic
Lisa Isaacson, PCAM, CCAM, is a Community Association Manager with Walters Management, a full service management company with offices in San Diego, Chula Vista, Carlsbad and Murrieta.
climate, a detailed, more thorough answer
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SA N DI E GO • O RA NG E COU NT Y • LOS A NG E LE S
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C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
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Meeting the Practical Advice for Community Association Board Members and Homeowners
In order to protect
Challenge By Victoria Cohen
Commission (CLRC) website
programs is the Almost Free
association, community
and Google Alerts are
Legal Advice (scheduled
association board members
valuable. Google Alerts,
for Nov. 4 and Nov. 9,
need to understand what they
at Google.com/alerts, are
check www.cai-sd.org for
can and cannot do, and what
e-mail updates of the latest
more information), where
they must and must not do,
relevant Google results on the
homeowners can ask lawyers
as board members. They get
Internet based on your query
questions. This is a great
this information from following
parameters. For example,
opportunity to hear about
these rules:
you can set-up a Google
current legal issues facing
Alert for “California common
our communities and to get
interest development laws”
answers to common questions.
They all need training, education, and the tools
association legal updates,” and every-time this subject
board certified, our building
matter is introduced to the
contractor to be licensed
Internet, Google sends you an
what you pay for! Board
and our attorney to have
e-mail alert (at the frequency
members often expect their
passed the State Bar exam.
you request). In addition,
management company to do
As homeowners and board
common interest development
everything. Board members
members, we should expect
blogs and e-blast newsletters
must understand exactly what
no less from our community
from knowledgeable online
the management company
association manager. Hiring
educational resources, such
was contracted to do for the
a credentialed manager
as CLAC, are helpful. Finally,
association. You don’t expect
helps ensure that he/she has
information on how to file and
the refrigerator delivery
the tools and knowledge
serve small claims cases (for
person to scrub your floor, or
necessary to guide your
the collection of assessments,
the telephone repair person to
association with the expertise
fines or reimbursement costs,
redecorate your living room.
you expect and need.
for example), can be obtained
Know what your management
from the Superior Court’s
company is contracted to
website at www.courts.ca.gov/
perform, and at what cost.
Rule #2 – Be an Informed Board Member Even if you hire the
Remember, you get
In addition, the San
Rule #4 – Your Association Needs to be a CAI Member
Diego chapter of Community Associations Institute (CAI)
ultimately responsible for
offers short hour and half
the actions of the board.
morning sessions for quick
profit community association
have time to attend classes; they are just volunteers.”
Board members, and even
learning opportunities, and
organization in California
Having personally worked with a variety of volunteer
committee members, need
luncheon trade show events
that offers a wide array of
board members over the last ten years, I am still
a basic understanding of
with guest speakers. Speakers
educational opportunities
amazed that HOA boards of directors do not realize the
their association’s governing
include industry professionals
for board members. The San
documents and the laws
discussing current issues
Diego chapter hosts many
that impact their association.
like assessment collection,
fun and educational events at
Where can board members
construction, insurance,
a low cost. If a homeowner/
obtain such information?
landscaping, reserves, and
board member wants to be
Online sources such as the
pending legislation. One
Too often, I hear managers say, “my boards don’t
importance, necessity, and protection for themselves and the community, that results from being an informed and educated board member.
CAI is the only not-for profit community association organization in California that offers a wide array of educational opportunities for board members.
selfhelp-smallclaims.
board member – are
accuracy and to a high standard of excellence.
F A L L 2 0 1 1 • C o m m o n A s s e s s m e n t Ma g a z i n e
Rule #3 – Read Your Management Contract
As consumers, we
best manager – you, the
of their trade to perform their duties with proficiency,
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or “California community
expect our doctor to be
hat do a car mechanic, a violinist, a community association board member have in common?
of the most popular annual
themselves and their
Rule #1 – Hire a Credentialed Manager
association manager, and a community
California Law Revision
CAI is the only not-for-
Continued on page 12
C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
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FOCUS
Meeting the Challenge
CAI-SAN DIEGO PLATINUM MARKETING PLAN MEMBER
Continued from page 11
more involved, they can sit on the San Diego Legislative Action Committee Roundtable, the local Chapter Board, or one of many other CAI committees, including CAI national committees. CAI’s annual membership includes the
Pacific Western Bank (PWB)
national publication, and for members of the
is the 15th largest commercial
San Diego chapter, you also receive Common
bank headquartered in California
Assessment magazine. Both magazines are
with $5.5 billion in assets. Pacific
wonderful resources for current and common
Western Bank has 77 full-service community branches with five regional HOA Division offices
topics that affect associations and they contain useful tips from industry professionals and better decisions in your community. A CAI membership includes many other
Bernardino Counties. With 9,000 property management accounts and more
resources, including regular e-mail newsletters,
than $500 million in HOA deposits funds PWB is a leader in HOA banking
Minutes, CAI Law Reporter, and FastTrack.
products and services. (12/31/10)
CAI’s national website – www.caionline.com
companies have regarded Pacific Western Bank as a trusted partner for association banking needs throughout California. The bank is known for helping management companies optimize cash flow through state-of-the-
CLCA Certified Water Managers Certified Landscape Technicians (CLT) ISA Certified Arborists
community volunteers that can help you make
strategically located in Los Angeles, Orange, San Diego, Riverside and San
For nearly 30 years, small and medium-sized property management
Serving Community Associations Since 1983 Landscape Maintenance & Installation Irrigation Services & Water Management Experienced, Certified, Knowledgable Staff
Proud recipient of the SDCAA 2009 & 2010 Mark of Excellence Award
– offers Online Learning for Homeowners and Community Leaders and it is always expanding. The CAI online bookstore offers books on every subject from creating reasonable rules to finding the right management company.
phone
800-439-9962 • fax 619-390-0865
License No. PPO 15264
www.pacificGreenLandscape.com CA State Contractors License #462677
art lockbox processing and enhanced efficiencies through the use of a comprehensive suite of products and services. The HOA teams at Pacific Western Bank have been servicing the HOA industry collectively and individually for over 20 years. Ken Carteron, HOA Division Manager of the San Diego, Riverside and San Bernardino divisions, has been servicing HOA clients exclusively for 22 years. Ken has served
Rule #5 – Build a Legacy and Lead by Example If you serve on a Board or committee, you can help or hurt your community. You can build a legacy or you can compromise the trust of the members that voted you onto the Board.
on many CAI committees in several different chapters. He has served on
Serving on a Board or a committee is a huge
the Board of Directors of the Coachella Valley Chapter and is currently the
responsibility. Do not try to do it alone. Get the
President of The Greater Inland Empire Chapter of CAI. One of the most
tools and resources you need by engaging in
memorable and most prestigious moments during Ken’s career in the HOA
educational opportunities and reading e-blasts
world was being named as GRIE Chapter President Elect in 2010 and this year serving as their President. As we look forward to the future we can expect technological changes
I encourage you to email our Executive Director, Barbara Ozenbaugh (Barbara@cai-sd. org) with your suggestions for future Common Ground, Common Assessment, and newsletter
sophisticated process. Banks in the HOA industry are striving to make
topics and articles.
lockbox processing centers are working towards stranded payment processing, automated unbankables, integration of paper payments with electronic payments, and more efficient forms of researching items. Pacific Western Bank is constantly striving to improve our banking
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• Residential, commercial and industrial associations’ elections involve an
• Reduce the stress and workload involved with elections of directors, recalls, amendments to governing documents and special assessment elections.
As my favorite radio personality Garrison
important legal process that should be handled by an attorney.
The Law Offices of Richard Salpietra has processed over 100,000 ballots in past elections. We handle all aspects of an election as the Inspectors of Elections including interpreting governing documents, creating and mailing all election documents, collecting ballots, conducting the annual or special meeting, tabulating votes and announcing the results.
Keillor says at the close of his show Prairie Home Companion, “Be well, do good work, and keep in touch.®” You can reach me at CAILiaison@ gmail.com.
technologies to accomplish all of these aforementioned changes. Not everyone is always up for change but as they say “Change is Good!”
Is your CID complying with California Law?
and newsletters.
to make our workdays easier. Lockbox processing has become a very workflow faster and client interface more user-friendly. The more efficient
Inspector of Elections Services provided by Qualified Legal Professionals.
Victoria Cohen serves on CAI Nationals’ Board of Trustee, Community Association Volunteer Committee and Government & Political Affairs Committee.
We have the answers to your legal questions – when you need them.
858.756.2233 • www.salpietra.com C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
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Chart a
Path to Success as a Board Member By Dawn Braddy, CCAM, CMCA
Now that you are on the board, what do you do? Or, you have been on the board for a long time, is there anything more you can learn or do? Both questions lead in the direction of education. It is very important for all directors to seek out information and opportunities to stay informed. There are no shortage of ways board members can educate themselves regarding all aspects of association governance and there are many avenues for board member education: • Attend any one of the various seminars, luncheons or workshops offered by CAI San Diego. The fee to
Speak with the manager and management team to
such educational events. Visit CAI-San Diego’s chapter
learn what they do daily for your association and learn how
web site at www.cai-sd.org to see upcoming educational
to make it more efficient. If the board is well run, then the
opportunities. For CAI programs outside San Diego, visit
association is well run. It takes a team effort to be successful.
• Subscribe to industry magazines to keep current on trends or changes in the industry. • Become a member of your local CAI chapter and
OR “I am going to run for my board and change the way things are done!” OR “My neighbors just elected me to the board and I have no idea what I am doing – Help!”
experiences as to what was not successful. Many times, particular issue is helpful. Discussing different actions taken
lead to numerous resources.
can help determine the best approach to a certain problem. This is easily done when one attends a CAI seminar or workshop. There are so many ways a director on a board can stay
of information and can inform the board as to their
informed. You are all volunteers on your board, and serve
specific expertise.
because you want to. Whether you are a new board member or you have served for a long time, there is always something
ave you experienced one any of the scenarios or
Reserve Specialist
elected to their association’s board of directors by
Reach out to them to learn all about the reserve study
default and never seem to leave the position because
report you hire them to do. Learn exactly what they do for your association.
new to learn. The industry is always changing. New laws are always on the horizon. In any profession, one must stay informed to be the best they can be. The same applies to volunteer directors. When making decisions for your multi-million dollar nonprofit entity,
limits. Board members are volunteers performing community service and each member brings his or her particular experience
efficient boards are doing. You can also learn from their
programs and social events. Getting involved with CAI will
• Talk to your association experts. They are a great source
no one else wants to run. After all, typically, there are no term
associations so you understand what other successful and
just learning your board is not the only one experiencing a
issues and pertinent laws.
H
Brainstorm with board members from different
participate on a committee, attend the educational
• Obtain a good reference book that addresses association
something similar? It is not uncommon when one is
Management Representatives
attend is affordable. Put a line item in your budget for
www.caionline.org.
“Wow, I have been elected by my neighbors to serve as a director on the board in the association I live in. I am so excited and ready to give it my all!”
You and the other directors on the board are charged with the responsibility of running a multimillion dollar nonprofit entity.
Landscape Contractor
board members want to be sure the decision made is for the
Walk with the vendor and learn what they do and
benefit of the entire association. By educating oneself and
how they service your property. There are many facets to
seeking out expert advice, board members ensure they are
been elected by the owners of the association, you and the
successful and efficient landscape aside aesthetics. It takes a
taking the right steps to make those decisions.
other directors on the board are charged with the responsibility
cohesive efficient approach involving all aspects of landscape
of running a multi-million dollar nonprofit entity. The board is
to have the landscape at your property look great.
to the table, which is a great asset. However, it is important to understand that once you have
not only responsible for following the association’s governing documents as defined in California Civil Code Section 1351 (J), but also all applicable laws (e.g., Corporations Code, Vehicle
Legal Counsel Speak with them regarding what action you can legally
Code etc.) The board is not allowed to do “as they choose”
take with delinquent collection efforts as well as to learn
when put in this position of authority. The Davis-Stirling Common
more on all enforcement matters.
Dawn Braddy, CCAM, CMCA is a Senior Community Manager and Education Director at N.N. Jaeschke, Inc., an Associa Company.
Interest Development Act regulates the authority of the board, as do other laws and the governing documents. 14
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Developing a Sense of
Right & Wrong Fulfilling Your Fiduciary Duties as a Board Member by Lauri Croce, Esq.
As directors of their homeowners association, board members owe fiduciary duties to one another and to the other members of the association. Fiduciary duty is the legal term for common sense principles applicable in all administrative and managerial settings: confidentiality, good faith and fairness.
U
nfortunately, the average board member
complete disclosure, and unequivocal fairness. One
has no easy reference to exactly what is and
California Supreme Court case from 1986, Frances
is not up to snuff when it comes to fiduciary
T. v. Village Green Owners Association, explains that
duties. This article is meant to introduce
board members must follow the Corporations Code
board members to fiduciary duty rules and the role
to exercise due care and undivided loyalty in the
community managers and attorneys can play in advising
best interests of the association. In the more recent
boards to comply.
Lamden v. La Jolla Shores Clubdominium Homeowners Association case, the California Supreme Court further
What are Fiduciary Duties? Fiduciary duties are the legal requirements imposed
explains that board members’ fiduciary duties are described by the Business Judgment Rule which can
upon board members to act with the utmost good
prevent liability from attaching to even faulty board
faith in the best interests of the entire community while
decisions. It behooves every board member to keep
serving on the board. Corporations Code '7231, subd.
faith with their fellow board members and the entire
(a), explains the fiduciary duties of a board member as
membership of the association, at the expense of
follows:
personal self-interest, to prevent personal exposure to
A director shall perform the duties of a director,
liability.
including duties as a member of any committee of the board upon which the director may serve, in good faith, in a manner such director believes to be in the
Professional Management’s Fiduciary Duties Community managers owe fiduciary duties to
best interests of the corporation and its shareholders
their boards, as set forth both by the Davis-Stirling
and with such care, including reasonable inquiry, as an
Act and case law applicable to agency relationships.
ordinary prudent person in a like position would use
Continued on page 18
under similar circumstances. The Davis-Stirling Common Interest Development Act imposes fiduciary duties upon board members with regard to financial disclosures, reserve funds and collections. Non-statutory legal principles, derived from case law applicable to agency relationships (such as attorney-client and real estate agentclient relationships) define fiduciary duties as
The Davis-Stirling Common Interest Development Act imposes fiduciary duties upon board members with regard to financial disclosures, reserve funds and collections.
including confidentiality, undivided loyalty,
16
F A L L 2 0 1 1 • C o m m o n A s s e s s m e n t Ma g a z i n e
C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
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Continued from page 17
the boundaries of their fiduciary duties. Boards can avail themselves of a similarly useful guide by consulting their association
Management contracts will almost always
attorney, and adopting a Board Members
contain provisions the breach of which can
Code of Conduct. A first-rate Board
serve as the basis of breach of contract
Members Code of Conduct should contain
and breach of fiduciary duty claims.
provisions addressing board member
Again, confidentiality, loyalty, and good
duties to one another and to members
faith are key, particularly as to financial
of the community, including pledges to
disclosures and accounting. Community
comply with the governing documents and
managers (especially those who are real
avoid claims against the association; keep
estate licensees) are also governed by the
confidences of fellow board members or
California Business & Professions Code
individual community members as the
and industry organizations such as CAI and
situation dictates; act in good faith in
CACM. Their job is to advise boards on
the best interests of the community by
business practices which are in the best
rejecting self-dealing, real or apparent
interests of their association clients, and
conflicts of interest, and taking advantage
to handle the financial dealings of their
of the association; maintaining financial
association clients with scrupulous care.
fidelity; and complete disclosure of
Confidentiality seems to be the fiduciary
called upon to make disclosures. A Board Members Code of Conduct
duty most often overlooked by board
is not enforceable like a statute, but it
members and non board members alike.
can provide the basis for discipline of an
Confidentiality means not disclosing private
errant board member, or for an election
information or information protected by
campaign. A Board Members Code of
a legal privilege; not disclosing executive
Conduct reminds everyone of their basic
session discussions among board members;
fiduciary rights and wrongs. Though the
and using good judgment as to sensitive
term “fiduciary duty” sounds legalistic
matters which may not technically be
and vague, it is not difficult to apply in
private or privileged, but which a someone
everyday association management if those
might consider confidential under the
in a position of responsibility remember
circumstances. When in doubt, a board
simply to execute their duties with sound,
member should consider most pieces of
good faith judgment, without conflict, and
information not generally well-known as
by putting the association’s interests above
confidential (except as to each other) until
their own.
Consider Adopting a Board Members Code of Conduct
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F A L L 2 0 1 1 • C o m m o n A s s e s s m e n t Ma g a z i n e
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C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
21
Homeowners’ Corner CID Managers, Education & Professionalism
work described in this subdivision and
in many other areas specific to community
professionals until the vast majority of them
passed an examination or examinations
associations
are state certified. The compensation that
that test competence in common interest
There are many educated, dedicated
the association pays for non-educated, non-
development management in the following
community association managers who
state certified managers may well be for
areas…” [B&P Code 11502(b)] can be called
do a wonderful job for the associations
naught. Is the association getting proper
“certified common interest development
they manage. However, CID managers,
value for the money it spends in this area?
manager.”
as a group, as noted in the beginning
B&P Code 11504, Annual Disclosure by
paragraphs of this article, will not be true
Manager, and Civil Code 1363.1, Managing Agent; Required Disclosure, details the
The other day, while looking for a particular business partner in
education provided by CAI. This unbalance does not bode well for
disclosure that the managing agent has to
the 2010/2011 CAI San Diego Membership Directory my eyes were
those associations that are managed by persons who do not have
make to the association board of directors.
caught by pages 65 through 93.
some type of CAI designation.
Directors should be sure to require this
Pages 65 to 74 list Community Associations Management
One may infer, from above, that more community association
disclosure information from their manager
Companies; pages 75 to 93 refer to Individual Community
managers, representing their companies, are not sufficiently
Association Managers Members. What caught my eyes was the
educated in community association management to do an effective
apparent number of community association managers that DID NOT
job for the associations they are hired to manage and for which they
also the association homeowners should
have any CAI designation after their names.
receive compensation.
be aware that a vast majority of community
This intrigued me as one of the prime functions of CAI is to educate all facets of the common interest development industry. People who manage community associations are the front line of contact of the associations and Readers of this column are encouraged to send their opinions on the above and suggestions for future columns to samdolnick@ juno.com or by phone, 619-697-4854. Sam Dolnick has served as president of his association, is a former homeowner representative of the San Diego Chapter Board of Directors, former homeowner trustee of CAI National, and former director of the CAI Foundation for Community Association Research. He is currently homeowners’ delegate on the California Legislative Action Committee, and president of the Baker/Dolnick Education Foundation.
Guest articles are always welcome!
or prospective manager candidate. Association boards of directors and
association managers in the State of
Individual Community Association Managers (pages 75-93) There are a total of 169 individual managers. Seventy-seven
California are not members of CAI, have no designation of any type, and have no discernible history of taking education
the board of directors of these
(45.5%) have a CAI designation while 92 (54.5%) DO NOT HAVE ANY
courses to qualify them for obtaining
associations. Association managers
DESIGNATION; a difference of 9% in the negative. Again, a majority
compensation for the management services
have more contact with the board
of individual community association managers apparently do not
they provide.
of directors and homeowners than
have sufficient education to do the job they are asked to perform.
any other individuals in the industry.
Why this emphasis on education for community association
Members of the board of directors, when interviewing candidates for CID
Also, the Business and Professional
managers? Millions of dollars are paid by common interest
manager, be it either for a portfolio
Code (B&P Code) §11501-11505
development associations to the people who manage their
manager or for an individual on-site
describes the education one
associations. These managers handle billions of dollars in
manager, should have copies of Civil
must have to become a “certified
associations’ assets in California. A CAI designation indicates that
Code 1363.1 and B&P Code 11502 and
common interest development
the manager has some level of education in the field. Lack of a
11504 before them for reference and for
manager.”
designation may mean that the manager has no knowledge of the
questions to the candidate.
To find whether I was correct or
field in which he/she is practicing or may mean that the manager
Courses a manager must take are
not, I did an actual count of both
has the background education but has not troubled to get the
detailed in B&P 11502. A partial list of the
groups. The results are shown.
designation. How is the board of directors to distinguish between
requirements that a “certified common
the two? How can the board of directors determine who has the
interest development manager” follows:
Community Association Management Companies (pages 65-74) There are a total of 53 contact persons within these companies.
competency to assist them? As noted above, B&P Code 11501-11504 details the information
Topics covered by the Davis-Stirling Common Interest Development Act;
and education needed for the common interest development
personnel issues, including but not limited
manager to become certified by the State. The CAI designation
to general matters relating to independent
of CMCA (Certified Manager of Community Associations) fits all
contractor or employee status; risk
Twenty-three have a designation of CMCA (Certified Manager of
the criteria of B&P Code 11502 qualifications for State manager
management, including, but not limited
Community Associations), AMS (Association Manager Specialist), or
certification. Any CID manager who earns the designation of CMCA
to insurance coverage, maintenance,
PCAM (Professional Community Association Manager). Thirty DO
and completes the 8 hour CID Law Course offered by CAI can truly
operation, and emergency preparedness;
NOT have any designation at all. Thus, there is more. 56.6% who DO
say that they are State certified and should disclose that fact.
property protection for associations;
NOT HAVE A DESIGNATION while only 43.4% have a designation.
Managers with the CAI designation of AMS and PCAM, if “On or after July 1, 2003, has successfully completed an education
of governing documents, codes and
representing management firms do not have the minimum
curriculum that shall be no less than a combined 30 hours in course
regulations; finance issues and knowledge
F A L L 2 0 1 1 • C o m m o n A s s e s s m e n t Ma g a z i n e
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This a difference of 13.2% in the negative. A majority of managers
22
PETERS
C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
23
What’s Coming Up
C e l e b r at i n g O u r 3 7 t h Y e a r
a Quick Reference Guide to the Chapter's upcoming events
We know the difference
September 9 – CID Law Course
This is the perfect class to keep managers up-to-date with all of the California laws that affect associations. Not only do you get information on legislation, but you also hear about case law and how it has affected the interpretation of legislation in this state. This is a required class to recertify as a Certified Manager in California. Courtyard by Marriott in Kearny Mesa.
Peaceful, Productive Dispute Resolution Mediation ✦ Training ✦ ADR/IDR CAI members: Ask for your free copy of “Peaceful and Productive Board Meetings”
MEDIATION SOLUTIONS Mary Delmege . 760-504-7977 . mfdelmege@cox.net www.marydelmege.com
September 16 – Golf Classic Coronado Municipal Golf Course
A gorgeous day of golf surrounded by the sparkling Pacific ocean along with dinner and some amazing prizes… sound too good to be true? Well it’s not! The Golf Classic will take you to a beautiful locale, feed you, and give you a chance to come home a winner!
September 23 and 28 – Morning Educational Program: Trends in Employment Law
This is an advanced course for managers and owners of management companies who have been in the industry for a while and deal with the intricacies of employment law. September 23rd will be at the Courtyard by Marriott in Kearny Mesa, and September 28th will be held at the Hilton in Carlsbad.
October 7 - Trade Show: New Technology – There’s an App for That!
We welcome back Bill Hession to discuss the ways new technology has infiltrated itself into the day-to-day dealings of Associations. DoubleTree Hotel in Mission Valley.
October 15 – Essentials of Community Association Leadership
This class is for board members of community associations and new managers to find out the essentials of what you need to know to run an association that is not only a neighborhood, but also a corporation and a real estate project with assets to be managed. State law, rule formation, problem solving and board meetings are just a few of the topics explored in this class. Courtyard by Marriott in Kearny Mesa.
October 21 – California Statewide Legal Forum
Join us aboard the Queen Mary in Long Beach for a timely look at legislation and case law that affect community associations in the state of California. It is a full-day conference with both homeowner and manager “tracks” to bring the right type and quality of information to you.
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F A L L 2 0 1 1 • C o m m o n A s s e s s m e n t Ma g a z i n e
C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
25
Hiring &
By Jeffrey A. French, Esq.
Once a handful of qualified vendors have been identified, the board can then perform
The Process that Works
Negotiating
exposure should a dispute arise later on. Some of the key issues to focus on
applicable insurance policy
its own independent due diligence on these
(by no means an exhaustive list) when
vendors. Some of this due diligence can be
negotiating and reviewing a contract in
done via the internet by looking at websites
conjunction with management and legal
such as those for the Better Business Bureau,
counsel are the following:
Community Associations Institute, California
• Vendor insurance coverage (liability,
Association of Community Managers, and the Contractors State Licensing Board. All of these, and many more websites,
additional insured under the vendor’s • An indemnification provision in favor of the association • How change orders/extras are to be handled
workers compensation, etc.)
• Binding arbitration clauses • Prevailing party clauses that award
• Have the association be made a named
attorneys’ fees and costs Continued on page 28
provide good information about licensing, complaints, and other background information. In addition, it is helpful to look at trade affiliations and determine whether vendors are members of pertinent trade organizations such as CAI. Membership in pertinent trade organizations is often a good indicator that the prospective vendor is familiar with community associations and understands their needs. Further, following up on vendor references can be a great source of information by contacting other boards and managers who have worked with the vendor in the past. Finally, boards should carefully scrutinize the information submitted by prospective vendors and confirm appropriate licensing, insurance, bonding, and other relevant information consistent with industry standards. Once the vendor is selected, then
Professional. Capable. Friendly.
the “fun” begins in terms of negotiating
I
t is at this point, when the relationship starts to sour, that the association’s
Hiring vendors and negotiating contracts are a normal part of life for community
due diligence in hiring the vendor and negotiating the contract becomes much more relevant. This is when the contract is closely scrutinized to
association boards. By necessity associations
see the relative rights and responsibilities of the parties. Hopefully, enough
must hire numerous vendors, and by default,
work was done at the outset to avoid any surprises such that the association
that requires them to screen these vendors and ultimately enter into contracts with them. However, sometimes this process is
has options, as well as leverage, under the contract. What follows are some tips associations can adopt in hiring vendors and ultimately negotiating a contract with the chosen vendor. As boards are acutely aware, the process of hiring numerous vendors
taken for granted and leads to problems on
that community associations rely upon is no easy task. However, it is one of
down the road. While the association-vendor
the most important tasks that boards of directors are called upon to perform
relationship often starts out bright and cheery
on a regular basis. Therefore, it is important that the board work closely with
during the hiring and contract negotiation
management to reach out to a qualified pool of prospective vendors. This
process, sometimes that relationship sours during the course of performance or at the conclusion of the work.
is where managers can help save boards’ time and effort as they often have a good pool of qualified vendors to draw from. Thus, a prudent first step in the vendor hiring process is to call upon the expertise and resources of the community manger in initially assembling a qualified pool of prospective vendors worthy of reviewing.
26
F A L L 2 0 1 1 • C o m m o n A s s e s s m e n t Ma g a z i n e
the contract. Typically, the chosen vendor submits its standard form contract for review and consideration by the association. Not surprising, this “standard” contract generally tilts in favor of the vendor, or completely ignores some contract terms that are very important to the association. Given this, it is
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We have seen examples where associations
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critical for associations to take the contract
enter into contracts in excess of six figures with little or no thought about the contract terms and with absolutely no outside review by legal counsel. While this may save some money in the short term, it may also prove to be a huge issue in the long term if a dispute should arise. Simply having legal counsel briefly review the contract for major issues of concern can eliminate a lot of frustration and C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
27
ssl_CAI_0210:Layout 1
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Improving more than just your property.
Hiring & negotiating Continued from page 27
• Term of the contract • Termination of the contract upon specified notice, whether for cause or not for cause • Consistency of the contract with the
S TEVEN S MITH
requirements of the governing documents • Confirm vendor licensing
L ANDSCAPE I NC .
• Contract scope
Welcome new chapter members!! Thank you to our chapter members that have renewed their CAI membership. We appreciate your continued support and participation in our chapter.
• Fixed price vs. time and materials and timing of payments • Retentions on construction contracts At the end of the day, vendor hiring and contract negotiating does not need to be an all-consuming and costly process for the board. The board should utilize the resources
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legal counsel in the process. In addition, the board should perform some of its own independent due diligence consistent with what was discussed above. By utilizing all of these resources, the board can ensure that each and every contract it enters into is fair to the association and provides a reasonable degree of protection for the association should a dispute later arise with the vendor. To simply sign contracts willy-nilly without plugging into some sort of due diligence process may “get by” on many contracts, but ultimately such a process (or lack thereof) will backfire when a major contract dispute arises. It is precisely at that point the association wants to feel confident that it has entered into a contract that is equitable and provides protection for the association such that it has some tools to work with in negotiating or ultimately litigating any dispute.
Jeffrey A. French, Esq. is an attorney at Green, Bryant and French, a firm that specializes in homeowner association law.
619-595-3166
www.fentongrant.com
28
New & Renewing Members
F A L L 2 0 1 1 • C o m m o n A s s e s s m e n t Ma g a z i n e
NEW MEMBERS
Alice Mitchell....................................................... 6/11 Amy Shanks ......................................................... 5/11 Brett Cassort . ...................................................... 5/11 Candace Shannon 6/11 Caterra Rainey ..................................................... 6/11 Christy White Accounting Corporation ........... 6/11 Elizabeth Torres . ................................................. 5/11 Fenceworks, Inc. ................................................. 4/11 GB's Fence Co. ................................................... 5/11 Heritage Landscape Services, Inc. .................... 4/11 Karla Coulter ....................................................... 5/11 Kinsman Construction ........................................ 5/11 Las Brisas HOA ................................................... 5/11 Lori Good ............................................................ 5/11 MSE Landscape Professionals . ......................... 5/11 Off Duty Officers, Inc. . ....................................... 4/11 Patio Shoppers . .................................................. 4/11 Renewal by Andersen ........................................ 8/08 Rick Cremin ......................................................... 5/11 Servpro of Fairbanks Ranch/East Rancho Santa Fe ....................... 5/11 Sunrise Community Bank . ................................. 4/11 TCP Company, Inc.............................................. 5/11 Tierra Verde Resources, Inc. .............................. 5/11 Trower Reserve Studies...................................... 5/11 Vibra Bank . .......................................................... 5/11
RENEWING MEMBERS
Able Restoration .................................................2010 Accurate Termite & Pest Control ......................2010 ACSI Reserve Services . ......................................2011 Action Property Management, Inc. ..................2004 Adams Kessler, PLC ............................................2011 Advanced World Concepts, Inc. .......................2009 Advantos Systems, Inc. ......................................2001 Amanda Amezcua ..............................................2011 Associated Professional Services ......................1984 Avram Insurance Agency ...................................2010 Aztec Paving, Inc. . ..............................................1990 Barrier Reef COA ................................................2002 Bemus Landscape, Inc. ......................................2004 Benchmark Landscape, Inc. . .............................1997 Bickler Law Offices APC . ...................................2000 Blue Skies Landscape Maintenance .................2006 Bonny Bruner, CCAM .........................................1999 Boral Roofing Products ......................................2011 Bruner & Rosi Management, Inc. . ....................1999 Burrtec Waste and Recycling Services, LLC ..................................................2010 California Sub-Meters ........................................2008 Carlsbad-Woodridge HOA................................ 1988 Centre City Property Management Company ........................................................2001 CHAMPS/ The Kelly Group ...............................1996 Cheri Garcia . .......................................................2010 CINC Systems .....................................................2008 CityFront Terrace HOA ......................................2003 Colony Homes Mira Mesa .................................1998 Community Legal Advisors, Inc. .......................2010 Country View Condominium
Association .....................................................1986 Donna Baughman, CMCA . ...............................2008 Dynamix Painting, Inc. . ......................................1999 Eastlake ll Community Association . .................2010 Elaine Hudson .....................................................2011 Elite Community Management .........................1991 Emercon Construction Inc. ................................2009 Empire Community Painting .............................2008 Farmers Insurance Group ..................................2011 Four Seasons Tree Care, Inc. .............................2007 G4S Secure Solutions USA ................................2006 Gina Falcon-Heneghan ......................................2007 Grand Pacific Resort Management ..................2009 Greco Traficante Schulz & Brick ........................2009 Gregory V. Villard, CPA . .....................................1987 Howerton Management Services .....................2007 Hudson Management Services, Inc.................. 2009 Jackie Couzens ...................................................2008 James Hardie Building Products . .....................2010 James Walker ......................................................2009 Jeff Morin . ...........................................................2007 Jennifer Ojeda, CCAM, CMCA . .......................2007 Jennifer Richardson ............................................2010 Jim Manning . ......................................................2007 Joanne Diaz .........................................................2008 John Alioto ..........................................................2010 John Woodruff, III ...............................................2008 Karen Smith, CMCA, AMS .................................2009 KR Landscape Maintenance, Inc. ......................2007 La Jolla Village Southpointe HOA.................... 2002 La Mesa Townhouse, Inc. ...................................2001 Lapthorn Palm Terrace .......................................1998 Las Brisas HOA ...................................................2010 Law Offices of Richard Salpietra .......................2001 Leak Control Services, Inc. . ...............................2011 Leonard O'Reilly, CMCA, AMS .........................2005 Linda Boisvert . ....................................................2010 Liz Beiner, CMCA................................................ 1999 M & M Building Services ...................................2003 M & M Business Enterprises.............................. 2003 Massie-Berman ...................................................1994 Masters Hill Owners Association ......................2002 Matthew Kaddatz . .............................................2011 McCaffery Reserve Consulting ..........................2005 McMillin Lomas Verdes II (320) ..........................2006 Meridian Residential Association...................... 1995 Mulvaney, Kahan & Barry ...................................1993 Newman & Associates, Inc. ...............................2010 Newman Replacement Windows, Inc. .............2003 Nu Flow America................................................ 2010 O'Connell Landscape Maintenance .................1999 Oaks North Villas Condominium Assn. ............1991 Orange Coast Building Services, Inc. . .............1999 Outdoor Lighting Perspectives .........................2009 Pacific Backflow Company Inc. .........................2009 Pacific Properties Service ...................................2006 Pacific Western Painting, Inc. ............................2010 Pacifica Real Estate Services, Inc. .....................2004 Packard Management Group . ..........................2010 Palm Terrace ........................................................1998 Park Villas North Condominium Association, Inc. . ...........................................2005 Park West HOA ...................................................2008 Park West Landscape Maintenance, Inc. ...............2010
Paul Davis Restoration & Remodeling............. 2004 Paul Miller Company.......................................... 1990 Personal Touch Cleaning & Maintenance, Inc. ..........................................2011 Premier Roofing CA, Inc. ...................................1994 Professional Real Estate Management ............2011 ProTec Building Services ....................................1995 Quail Creek HOA . ..............................................2010 Quentin Yates, PCAM, CCAM . .........................2005 Rancho Carlsbad Owners Association . ..............2000 Rancho La Cima Estates HOA, Inc.....................1991 Reconstuction Experts, Inc. ...............................2001 Renaissance La Jolla Community Association .....................................................2010 Reo Terrace HOA . ..............................................1995 Restoration Management Company................ 2007 Richard Ball ..........................................................1990 Robert Fowler, PCAM . .......................................2002 Robert Kelly .........................................................2011 Rosemarie Coley .................................................2010 Rosenblatt Property Management ...................2010 S.B.S. Lien Services .............................................2009 Samantha Easton, CMCA, AMS........................ 2007 San Elijo Hills Community Association..............2002 Seascape Surf Management Corp ...................1984 Servpro of Sorrento Valley/ University City ................................................2010 Sheryl Sharp, CMCA, AMS ................................2007 Sigvard Anderson ...............................................1992 Silldorf & Levine, LLP . ........................................2004 Smith Architects ..................................................2008 Sonnenberg & Company, CPAs ........................1982 Stacy Cabrera, CMCA, AMS, PCAM ................2005 Stay Green, Inc. ...................................................2003 Steven Segal Insurance Agency, Inc. ................2003 Stratus Management ..........................................2006 Sue Barnett ..........................................................2006 Sullivan Construction Management .................2007 Sunset Hills Terrace HOA ..................................2003 Sunstream ............................................................2008 Suzanne Dixon ....................................................2007 Three Phase Electric, Inc. ...................................2007 Tina Baldwin, CMCA.......................................... 1988 Trip Wilson Insurance Agency ...........................2006 Ventana HOA ......................................................2001 Village Park Townhome Corp. #3...................... 1999 Village Square HOA........................................... 2001 Vista Del Verde of Santee ..................................1988 Vista Paint ............................................................1991 Ward & Hagen, LLP ............................................2010 Wasserman & Kornheiser, LLP . .........................1990 Wayne Hanson, CCAM, PCAM .........................2006 Western Exterminator Company ......................2009 Western Towing ..................................................2000 Western Tree Service . ........................................1988 Will Smyth . ..........................................................1981 April/May/June 2011
C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
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NewsStand NEWS F ROM C A I N ATION A L
fees when used to provide a direct benefit
the financial burden of maintaining the
to the property upon which the transfer
association For now, residents in associations
fee is levied. Under the draft, such fees
with deed-based transfer fees can sleep easy
may be used for support maintenance and
knowing that a potential regulatory disaster
improvements to encumbered properties,
was averted.
as well as cultural, educational, charitable, recreational, environmental, conservational or
CAI Elevates Advocacy on Mortgage Financing Initiative Includes Information Hub Alarmed about proposed changes in the mortgage finance system, Community
to the mortgage and housing crisis, it is that
viability of tens of thousands of homeowner
regulators and legislators lack a basic and
and condominium associations and the value
clear understanding of the principles that
of millions of homes within them.” Visit www.
govern housing in community associations.”
CAImortgagematters.org.
CAI is working in both legislative and
Associations Institute (CAI) is stepping up
regulatory venues toward three essential
its Congressional and federal regulatory
goals:
advocacy on behalf of American
• Ensuring that Americans can obtain
Feds Move in the Right Direction on Transfer Fees Thanks to efforts by CAI members, the
homeowners, homebuyers and common-
mortgages for homes in community
Federal Housing Finance Agency (FHFA) has
interest communities.
associations.
issued a revised draft regulation governing
CAI’s Mortgage Matters initiative is a
• Preserving the ability of community
so-called private transfer fees. Originally
comprehensive response to mortgage-
association homeowners to sell their
proposed in August of 2010, the FHFA
related challenges at the federal level. The
homes.
regulation would have banned any federally
organization is working on several fronts
• Safeguarding the financial well-being
backed mortgage for property that contained
to ensure that potential homebuyers have
of homeowners and condominium
a deed-based transfer fee. For community
access to affordable mortgage products and
associations.
associations, the impact would have been
that the criteria used to determine eligibility
In addition to working to revise
devastating, as up to 49 percent of all
for loans in community associations are
the Federal Housing Administration’s
community associations charge a deed-based
realistic measures of an association’s financial
condominium insurance guidelines, CAI
transfer fee. These communities would have
health.
has actively and aggressively opposed
been unable to qualify for most federally
a misguided transfer fee regulation
backed mortgages under the regulation as
information hub explaining how the rules
proposed by the Federal Housing Finance
drafted. However, due to the strong feedback
governing mortgages are changing and
Administration. The 30,000-member
from CAI members across the country, the
the potential ramifications of actions being
association is also providing expertise
FHFA has revised its proposal, excluding
considered by Congress and federal
to several federal agencies as they try to
transfer fees charged by community
agencies. The site will be updated as events
create new regulations for mortgages called
associations.
dictate.
Qualified Residential Mortgages (QRM).
The initiative includes an online
“The stakes for homeowners,
CAI is also focused on the larger issue of
payable to investors. Under this model, deed-
enormous,” says CAI Chief Executive
already-depressed mortgage markets. This
restrictions require a transfer fee payable at
Officer Thomas M. Skiba, CAE. “Rules
challenge becomes even more critical as
the time of sale to the original developer or
being developed today may likely govern
Congress undertakes reform of Government
landowner for up to 99 years. As such, these
mortgages for the next several decades.
Sponsored Enterprises (GSE Reform), such as
transfer fees pull money out of communities
If you live in an association or work in the
Fannie Mae and Freddie Mac.
and allow investors to obtain the benefits of
agencies are making today will determine
home owners. Unfortunately, the FHFA
keep abreast of the latest developments
the marketability of homes and availability of
also included deed-based fees charged by
and weigh in when such opportunities are
financing for years to come,” says Andrew
community associations in its original draft
available.”
Fortin, CAI’s vice president of government
regulation.
and public affairs. “To some, these issues may seem like bureaucratic, inside-the-beltway
excludes deed-based transfer fees payable
common element of the federal response
details, but these very issues will affect the
to a community association. It allows such
F A L L 2 0 1 1 • C o m m o n A s s e s s m e n t Ma g a z i n e
over the details of the federal budget
flow to the encumbered properties and its
is an issue of immense importance to
common areas or to adjacent or contiguous
CAI members, the total overhaul of the
property. This shift in FHFA’s proposal,
nation’s mortgage finance system. Through
brought about by CAI member activism,
legislation and pending regulatory proposals
is a critical shift in policy and one that will
the federal government is hard at work
benefit CAI members by ensuring access to
constructing the framework that will govern
affordable and fair mortgages.
who gets mortgages, for what type of
Of course, the devil is always in the
home, and in what type of community for
details, and CAI continues to work with FHFA
a generation to come. Most recently, the
to ensure the final regulation, when adopted,
federal government issued draft regulations
provides associations the greatest flexibility
for Qualified Residential Mortgages (QRM)
allowed in using a variety of tools, including
as required by the Wall Street Reform Act
monthly assessments, special assessment
passed in 2010. The proposed regulation is
and deed-based transfer fees to balance
Continued on page 32
In its revised draft, FHFA specifically
CAI’s elevated advocacy: “If there is one
30
transfer fee covenants. Such benefits must
equity or investments made by subsequent
understand the magnitude of these issues,
Skiba sounded an alarm that explains
Lost in the reports of partisan bickering
over the use of deed-based transfer fees
ensuring the continued flow of capital into
“Decisions that Congress and federal
the real property encumbered by the private
FHFA took action on growing concern
homebuyers and communities are
community association industry, you need to
other similar activities that exclusively benefit
Fed Mortgage Proposal Shocks Stakeholders
C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
31
Newsstand
regulations and providing information to our
You can follow our work and share your
Continued from page 31
members on what they mean for their home,
thoughts at www.caimortgagematters.org.
more than 370 pages long and seeks input from stakeholders by asking more than 170 questions. When finalized, the QRM regulations will impact most commercial mortgage products and will have a big impact on buyer qualification and the ability of many potential buyers to obtain financing. The initial draft regulation contemplates many new mortgage
community or business. CAI will also submit
CAI will continue to monitor and participate
comments to ensure the interests of residents
in shaping the development of the QRM
in community associations are protected.
standard to ensure that the perspective
As part of our ongoing Mortgage
of community associations is heard. If you
Matters program, CAI is working to protect
have any questions on the QRM proposal
homeowners in community associations
and how it could affect your community,
and to ensure access to fair and affordable
email government@caionline.org with QRM
mortgage products for all current and
Proposal in the subject line.
potential community association residents.
requirements that include: • The mortgage may only be for the principle residence with no balloon or interest-only payments. • Buyers MUST make a minimum 20% down payment. • Buyers must also pay for associated costs such as title insurance, lender fees and realtor commissions, such costs will not be permitted to be financed as part of the mortgage. • Minimum credit standards for borrowers include provisions that the borrower cannot have any debt delinquencies within the previous two years and all debt payments must be current. Despite voting to require the
WARD & HAGEn LLP
implementation of the QRM regulations, members of Congress are now expressing strong reservations over the stringent standards they helped put in place. CAI is concerned the QRM proposal may be too strict and will potentially exclude most homebuyers from receiving the best-priced and most affordable mortgages. An estimate released by a DC based financial trade association estimates that only 30% of current borrowers will meet the new QRM proposal or to put it more starkly, more than 70% of mortgages in the last decade would NOT meet the QRM standard as proposed. CAI warned Congress of just such an outcome in
Serving HOA Clients Throughout San Diego County HOA General Counsel Insurance Issues
Construction Disputes Litigation
Mediation/Arbitration Collections
a letter dated July, 2010. While the regulations as drafted would further depress the moribund housing market, the good news is that the regulations will be open for public comment through May. CAI will be issuing a summary of the proposed 32
F A L L 2 0 1 1 • C o m m o n A s s e s s m e n t Ma g a z i n e
Contact: Kirk Yake 440 Stevens Avenue, Suite 350 Solana Beach, California 92075
858.847.0505
www.wardhagen.com C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
33
Letters/E-Mails
CONTACT YOUR PROS FOR A FREE ESTIMATE TODAY
Written communication is still the most
1-800-399-3199
effective means to communicate with
www.pro-techpainting.com
legislators. Be sure to include your name and address so the legislator may respond and will know that you are a constituent
YOUR SINGLE SOURCE FOR ANY PROJECT
- being able to vote for them (or for their competitor!) is a big motivator in paying attention to your letters. Use each letter to address one current issue, and try to keep it brief and to the point. Be sure to include the following: • First Paragraph: Identify yourself as a constituent; if it is regarding a specific bill, include the bill number and name; if writing on behalf of an association(s),
Educating Our Legislators by Kimberly Lilley, CMCA, CIRMS
Just like educating boards of directors of associations helps to enable that board to make good decisions on how to govern their association, so too does educating our legislators. It helps them make good decisions about the governing of associations on a state-wide level.
include the number of units. • Second Paragraph: Indicate your position
• Stucco Repair & Re-texturing
• Online Tracking Service
• Curb & Light Pole Painting
• Wood Inspection & Repair
on the bill; point out the impact the bill will have on you and/or your association.
• Wrought-Iron Repair & Repaint
• Elastomeric Coatings • $2,000,000 Liability Insurance • Interest-Free Financing
• Third Paragraph: Include ideas of how to
• Energy Efficient & Green Coatings
• Uniformed Crews
improve the legislation (if appropriate). • Fourth/Final Paragraph: Thank the
• Roof Tile & Gutter Cleaning
L OCALLY S ERVING S AN D IEGO
&
• Warranties
O RANGE C OUNTIES
legislator for his/her time and attention to your concerns.
Phone Calls Calls to legislators right before a crucial vote can be very helpful. You will likely not
Often, when a bill comes before them that impacts associations, they may not have the experience or facts necessary to make an informed decision. That is where the California Legislative Action Committee comes in.
handles the issue upon which you are calling.
Locally is where YOU can help and be involved, as well! Following are ways that you can get involved in educating your legislators about issues that affect associations in California.
• Class B Licensed
• Pressure Washing & Water Reclamation • Stain & Finish Work
Like association boards, our legislators all come from different backgrounds, very rarely with experience in the inner workings of common interest developments.
This state-wide body offers itself as a resource for legislators and helps to educate them about issues that have to do with common interest developments. As a member of CAI, you automatically have the California Legislative Action Committee working to advocate on your behalf in Sacramento, as well as locally in the legislators’ districts.
• Color Consulting & Scheme Board
speak to the legislator directly, but you can ask to speak to the staff member who The information will be provided to the legislator. Keep in mind the following: • Identify yourself as a constituent • Be courteous, brief and to the point • Be ready to give the bill number and name
"Why see the generalist when you can see the SPECIALIST ?"
BEST SERVICE BEST PRICE Voted Best In our Class! • DECK COATINGS (MAINTENANCE AND REPAIR) • DECK RECONSTRUCTION (DRY ROT, STUCCO)
• Clearly state your position and the action you expect from the legislator (support/ oppose/amend) • Provide your name, address and telephone number
• BELOW GRADE OR PLANTER WATERPROOFING
OVER 5 million square feet of Deck Coatings and Waterproofing-Installed, Repaired and Rehabilitated
• After the call, follow up with a personal letter or e-mail reiterating what you stated in the call
Personal Visits Building a relationship and establishing
Call: 888-388-WICR (9427) www.wicr.net
Continued on page 36
34
F A L L 2 0 1 1 • C o m m o n A s s e s s m e n t Ma g a z i n e
C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
35
Educating our legislators
Providing Community Associations with Insurance Solutions BERG INSURANCE AGENCY, INC.
23651 Birtcher Dr., Lake Forest, CA 92630 5055 Avenida Encinas, Suite 100, Carlsbad, CA 92008 800.989.7990 phone 949.586.9877 fax
Continued from page 35
rapport with your legislators can go a long way toward helping your areas of concern to be addressed. Be sure to call prior to your visit and schedule an appointment (usually on Fridays when the legislature is in session.) Be prepared for dates/times to be canceled or delayed as legislators’ schedules change rapidly to accommodate urgent meetings, hearings or votes. Do your homework and have comprehensive knowledge on the issue you want to discuss and be sure to let him or her know in advance the topics you would like to discuss. As you would with a phone call or e-mail, be sure to be ready with the following: • Have a business card ready to give to the legislator and staff member(s) that will be in the meeting, and identify yourself as a constituent.
SAN DIEGO 2011 CAI-CLAC HONOR ROLL By Sam Dolnick, CAI-CLAC Delegate-at-Large
The CAI-CLAC Honor Roll is being presented for the third year. All individuals involved in common interest communities, whether they are associations, homeowners, professionals, managers or business partners, who have contributed funds to CAI-CLAC in 2011 to assure that our voice is heard in the halls of the California legislature are to be congratulated. CAI-CLAC monitors legislation regarding common interest developments (condominiums, planned developments, stock cooperatives and community apartment projects) that the legislators are asked to deliberate and vote upon each year. The San Diego Chapter reached its 2010 goal of $28,528. A heart felt thanks to all contributors. ABSOLUTELY NO FUNDS are given to any political party or to any candidate. All funds are used solely for issue oriented legislation affecting CIDs. However, our legislative advocate must be paid and items like stamps, stationery, phone calls, rent, maintenance of web site and other similar expenses must be paid.
and if you have information on the bill, have multiple copies to hand out to the legislator and his or her staff. • Clearly state your position and the action you
Associated Professional Services The Management Alternative
Providing cost-effective, efficient Accounting Services for: • Self-Managed Homeowners associations • Associations Employing an On-Site Manager • Portfolio Managers
Call Neal Chazin
(619) 299-6899
expect from the legislator (support/oppose/ amend). • Get a business card before you leave, and after the meeting, follow up with a personal letter or e-mail thanking him or her for their time and attention to your concerns. Once these initial methods of education have begun, you can continue to monitor the issue or legislation, and send follow-up letters/emails to let the legislator know you are still interested. Eventually the legislator will come to rely on you as someone who can communicate helpful information when needed, and they will have the education they need to make better decisions for associations in California.
36
F A L L 2 0 1 1 • C o m m o n A s s e s s m e n t Ma g a z i n e
RSI Roofing of San Diego is pleased to announce the hiring of Manager to RSI’s fast growing team. John comes to RSI with over 35 years in the roofing industry including most recently as owner
Sam Dolnick
Frank Lombardi
Gerie Vellios
Andalucia Town Homes HOA Lisa Isaacson, AMS CCAM
Pacific Green Landscape, Inc.
Sky Security Services
Pacific Western Bank Ken Carteron
Stoneridge Chateaus Elite Community Mgmt
extremely excited to have John on
Payne Pest Management Willie Payne
Union Bank Pam Hazard
of knowledge and experience to
Personal Touch Cleaning & Maintenance
Vermont Villas Condo HOA Dawn Walters
Peters & Freedman LLP David Peters, Esq.
Villa Marbelle HOA Robert Donaldson
been here,” says Sid Scott, VP of
Playmor Bernardo HOA Ed Roth, CMCA, PCAM,
Village Park Townhome Corp. #3 Liz Beiner
hiking, working out and spending
Popular Association Bankiing
Wasserman • Kornheiser LLP Deborah Kornheiser
Anderson & Kriger, LLP Ken Dillingham Berg Insurance Agency, Inc. Kimberly Lilley, CMCA, CIRMS CAI San Diego Chapter Barbara Ozenbaugh, CMP Calle Ryan HOA Paul Zenner Carmel Trails HOA Walters Management Clean Earth Restoration Coronado Shores Condo Assn #6 Jim Liese CMCA AMS CCAM Fairfield HOA Fairway Pointe OA Elite Community Mgmt Il Palio HOA Lisa Isaacson, CCAM, PCAM Joel Kriger, APC Joel Kriger, Esq. La Jolla Soledad West HOA Lisa Isaacson, CCAM, PCAM
Kimberly Lilley, CMCA, CIRMS, is the Director of Marketing for Berg Insurance Agency and the Chair of the San Diego California Legislative Action Committee.
TEAMING UP
John Pelley as the newest Project
Our thanks to the following contributors from January 1 to May 31, 2011. 2011 Goal = $28,115 $20,490 Collected to Date, Only $7,625 to reach goal!
• Be courteous, brief and to the point. • Be ready to give the bill number and name,
around san diego
Premier Roofing CA William Capito PrimeCo Painting Pro-Tech Painting Roman Bernal
of Award Roofing which was also based out of San Diego. “We are board with us. He brings a wealth
Woodbridge Estates HOA Lisa Isaacson, CCAM, PCAM Woodcrest Heights HOA Elite Community Mgmt
our sales team and is contributing already in the short time he has Sales. In his free time, John enjoys time with his grandchildren.
SHOUT OUT! Thank you to Becky Millat from Frazee Paint for donating paint
ProTec Buliding Services David Rauch
and to Chris Cena from Protec
Riviera Del Mar Arch. Comm. Corp Helen Kaufmann
services for CAI San Diego's new
Rock Springs East C.C.A. Elite Community Mgmt
Landsystems
Roy Palacios Insurance Agency, Inc. Roy Palacios
Masters Hill OA Elite Community Mgmt
RSI Roofing David Susi
Mt. Helix Pest Control Robert Bacon
S.B.S Lien Services Mitch Willet
Mutual of Omaha Bank Ocean Terrace HOA
ServPro of La Jolla Seven Oaks Mgmt Corp #4
Painting for donating painting office!
C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
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Service Directory Display advertisers receive a complimentary listing in the Service Directory.
Accountants Sonnenberg & Company Leonard Sonnenberg................ 858-457-5252 fax 858-457-2211 lens@sonnenbergcpas.com www.sonnenbergcpas.com
Arbitration & Mediation Mediation Solutions Mary Delmege........................... 760-504-7977 fax 760-745-6131 mfdelmege@cox.net www.marydelmege.com
Attorneys Anderson & Kriger Janet Wilcox.............................. 619-589-8800 fax 619-464-2600 jwilcox@a-khoa.com www.a-khoa.com Epsten Grinnell & Howell, APC Jon Epsten, Esq........................ 858-527-0111 fax 858-527-1531 jepsten@epsten.com www.epsten.com Fenton Grant Mayfield Kaneda & Litt, LLP Katy Krupp................................. 949-554-0700 fax 949-554-0707 kkrupp@fentongrant.com www.fentongrant.com Greco Traficante Schulz & Brick, APC Peter Schulz............................... 619-234-3660 fax 619-234-0626 pjs@gtlaw.cc www.gtlaw.cc Peters & Freedman, LLP David M. Peters......................... 760-436-3441 fax 760-436-3442 www.hoalaw.com
Attorneys cont'd
Decking & Deck Coating
Maintenance & Repair
Lighting
Security Services
Ward & Hagen, LLP Kirk Yake..................................... 858-847-0505 fax 858-847-0105 kyake@wardhagen.com www.wardhagen.com
ProTec Building Services, Inc. Julie Villeli.................................. 858-569-1080 fax 858-569-1088 jvillelli@protecbsi.com www.goprotec.com
ProTec Building Services, Inc. Julie Villeli.................................. 858-569-1080 fax 858-569-1088 jvillelli@protecbsi.com www.goprotec.com
ProTec Building Services, Inc. Julie Villeli.................................. 858-569-1080 fax 858-569-1088 jvillelli@protecbsi.com www.goprotec.com
Bald Eagle Security Dmitriy Todorov......................... 619-230-0022 fax 619-230-6610 dmitriyt@baldeaglesecurity.com www.baldeaglesecurity.com
General Contractors
Painting Contractors
Towing
Building Maintenance PRograms ProTec Building Services, Inc. Julie Villeli.................................. 858-569-1080 fax 858-569-1088 jvillelli@protecbsi.com www.goprotec.com
Community Association Management Associated Professional Services Neal Chazin......................619-299-6899 x101 fax 619-299-8242 nchazin@apsmanagement.com www.apsmanagement.com S.H.E. Manages Properties, Inc. Karen Martinez, CCAM ..........................................619-291-6300 x 320 fax 619-291-8300 karen@shemanages.com www.shemanages.com Walters Management Joe Farinelli............................... 858-495-0900 fax 858-495-0909 jfarinelli@waltersmanagement.com www.waltersmanagement.com Curtis Management Company Patrick S. Campbell, CCAM....... 877-587-9844 fax 858-587-9972 pcampbell@curtismanagement.com www.curtismanagement.com
Consulting Curtis Management Company Patrick S. Campbell, CCAM....... 877-587-9844 fax 858-587-9972 pcampbell@curtismanagement.com www.curtismanagement.com
Construction Management Sullivan Construction Management Pat Sullivan................................. 619-722-7580 fax 866-306-6804 pat@sullivancm.com
Law Offices of Richard Salpietra Rick Salpietra............................. 858-756-2233 fax 858-759-9938 rsalpietra@salpietra.com www.salpietra.com
38
F A L L 2 0 1 1 • C o m m o n A s s e s s m e n t Ma g a z i n e
WICR, Inc. Kelly Durham............................. 760-327-8641 fax 760-327-8642 kelly@wicr.net www.WICR.net
Facilities Engineering ProTec Building Services, Inc. Julie Villeli.................................. 858-569-1080 fax 858-569-1088 jvillelli@protecbsi.com www.goprotec.com
Fencing/Gates Fenceworks, Inc. Tom Barrett................................ 760-724-8131 fax 760-724-2513 tbarrett@fenceworks.us www.fenceworks.us ProTec Building Services, Inc. Julie Villelli................................. 858-569-1080 fax 858-569-1088 jvillelli@protecbsi.com www.goprotec.com
Financial Services First Bank Jan Hickenbottom.................... 800-848-6771 fax 949-477-0255 Jan.hickenbottom@fbol.com www.FirstBankHOA.com Mutual of Omaha Bank / CondoCerts Cyndi Koester............................ 949-235-8498 fax 888-493-1973 ckoester@cabanc.com www.cabanc.com
Del Mar Pacific Michael Bruce............................ 858-792-1500 fax 858-792-0076 mbruce@delmarpacific.com www.delmarpacific.com ProTec Building Services, Inc. Julie Villeli.................................. 858-569-1080 fax 858-569-1088 jvillelli@protecbsi.com www.goprotec.com
Graffiti Removal ProTec Building Services, Inc. Julie Villeli.................................. 858-569-1080 fax 858-569-1088 jvillelli@protecbsi.com www.goprotec.com
Insurance Berg Insurance Agency Kimberly Lilley, CMCA, CIRMS....800-989-7990 fax 949-586-9877 kimberly@berginsurance.com www.berginsurance.com
Janitorial ProTec Building Services, Inc. Julie Villeli.................................. 858-569-1080 fax 858-569-1088 jvillelli@protecbsi.com www.goprotec.com
Landscape Maintenance and/or Construction
Pacific Western Bank Ken Carteron............................. 760-432-1335 fax 760-432-1339 kcarteron@pwbonline.com www.pwbonline.com
LaBahn’s Landscaping Michael Salsberry...................... 619-579-9151 fax 619-461-0814 msalsberry@labahns.com www.labahns.com
Popular Association Banking Larry Hooper.............................. 714-864-5171 fax 714-864-5190 lhooper@bpop.com www.bpop.com
Pacific Green Landscape, Inc. Stephanie Lundstrom............... 619-390-9962 fax 619-390-0865 stephanie@pacificgreenlandscape.com www.pacificgreenlandscape.com Steven Smith Landscape Gigi Golden-Smith.................... 760-745-9916 fax 760-745-1982 ggolden@stevensmithlandscape.com www.stevensmithlandscape.com
Pro-Tech Painting Chris Cena................................. 858-527-0200 fax 858-527-0220 chris@pro-techpainting.com www.pro-techpainting.com
Western Towing Kathy Tighe................................ 619-297-8697 fax 619-296-2822 denisetb@westerntowing.com www.westerntowing.com
Pest Control
Water Submetering
Payne Pest Management Jason Payne............................... 858-277-2228 fax 858-277-2212 jpayne@paynepestmgmt.com www.paynepestmgmt.com
California Sub-Meters Robert Anaya............................. 858-571-8999 fax 858-571-4470 robert@calsubmeter.com www.calsubmeter.com
Playground Audits & Inspections ProTec Building Services, Inc. Julie Villeli.................................. 858-569-1080 fax 858-569-1088 jvillelli@protecbsi.com www.goprotec.com
Raingutter/Downspout Cleaning ProTec Building Services, Inc. Julie Villeli.................................. 858-569-1080 fax 858-569-1088 jvillelli@protecbsi.com www.goprotec.com
Reserve Studies Association Reserves San Diego LLC Matthew Swain, RS................... 619-567-5239 fax 619-568-3564 mswain@reservestudy.com www.reservestudy.com Sonnenberg & Company Leonard Sonnenberg................ 858-457-5252 fax 858-457-2211 lens@sonnenbergcpas.com www.sonnenbergcpas.com
Roofing Premier Roofing Bill Capito.................................. 619-667-4565 fax 619-667-1281 billc@premierroofingca.com www.premierroofingca.com
C o m m o n A s s e s s m e n t Ma g a z i n e • F A L L 2 0 1 1
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1081 Camino del Rio South Suite 109 San Diego, CA 92108
CAI-SAN DIEGO Marketing Plan MeMbers
2011 Marketing Plan MeMbers Bronze
PLATINUM
Peters attOrneYs at LaW
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Freedman
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GOLD Anderson & Kriger Animal Pest Management Landsystems, Inc. Mutual of Omaha Bank/CondoCerts Park West Landscape Maintenance Inc. Premier Roofing CA, Inc. RSI Roofing Services, Inc. Western Towing
Anderson & Kriger Artistic MAintenAnce AssociAtion reserves sAn diego, LLc Av BuiLder Berg insurAnce Agency cLeAn eArth restorAtions BRONZE eMercon construction FeinBerg grAnt MAyFieLd KAnedA & Litt LLPControl Accurate Termite & ,Pest interiors: By design Arborwell LABAhn’s LAndscAPing Artistic Maintenance LAndsysteMs, inc. Association Reserves San Diego, LLC LAw oFFices oF richArd sALPietrA AV Builder Corp. MAster PLuMBing & LeAK detection Bald Eagle Security Services Mt. heLix Pest And terMite controL Berg Insurance Agency new wAy LAndscAPe & tree service Clean Earth Restorations o’conneLL LAndscAPe Emercon Construction PAciFic green LAndscAPe Fenceworks, Inc. PAtio guys Fenton Grant Mayfield Kanada & Litt, LLP reconstruction exPerts First Bank Association Services rodent Pest technoLogiesFirst California Bank sBs Lien services LaBahn’s Landscaping serviceMAster By rAPid LawresPonse Offices of Richard Salpietra sKy security services Master Plumbing & Leak Detection us BAnK Mt. Helix Pest & Termite Control westturF LAndscAPe MAnAgeMent New Way Landscape & Tree Service
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