Common WINTER 2010
The professional provider of education, advocacy and resources for Community Associations
Bringing Your Community Together SHOULD VOLUNTEER WORKERS help to build your community? page 10 Having trouble finding a business partner? It's time to get CREATIVE page 17 RAISING THE BAR on managing liquor liability page 20
COMMON ASSESSMENT MAGAZINE • WINTER 2010
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2011 EVENT CALENDAR All dates, times and locations subject to change. Please visit our website, www.cai-sd.org, for an updated calendar.
J A N UARY 13-15 20-22
Community Association Law Seminar Las Vegas, NV PMDP M-100 Course The Essentials of Community Association Management
APRIL 10-11 TBA
MAY
4-7
F E B RUARY 4
Trade Show Legal Update 2011 DoubleTree Hotel, Mission Valley
26
Essentials of Community Association Volunteer Leadership – Courtyard by Marriott
M A R CH 2
Morning Educational Program Earthquake Preparedness Courtyard by Marriott
11
Bowling Tournament
25
CID Law Course Courtyard by Marriott
11
Legislative Day at the Capitol Sacramento, CA Annual Educational Conference Location & Topics TBA
CAI National Conference Boca Raton, FL Morning Educational Program ADR/IDR Courtyard by Marriott Monte Carlo Night Location TBA
10
Trade Show Going Green in HOAs DoubleTree Hotel, Mission Valley
23-25
CEO-MC Retreat – Salt Lake City, UT
31-April 1 M-206 Course
2
15
Morning Educational Program Getting the Most Out of Your CAI Membership Courtyard By Marriott
AUGUST
TBA
JUNE
J U LY
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
OCTOBER 7 22
Trade Show New Technology: There’s an App for That! DoubleTree Hotel, Mission Valley Essentials of Community Association Volunteer Leadership Courtyard by Marriott
TBA
Day at the Races – Del Mar Race Track
26
Trade Show Cybercrime/ Embezzlement Embezzlement
NOVEMBER
4
Morning Educational Program Almost Free Legal Advice
SEPTEMBER
D E C E M B E R
TBA
14-18
23
30
CAI San Diego Golf Classic Location TBA Large Scale Managers Workshop – Seattle, WA Morning Educational Program Employment Law This course is part of a series of programs for experienced managers and Management Company CEOs Courtyard by Marriott CID Law Course Courtyard by Marriott
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Courtyard by Marriott
Holiday Award Banquet Luncheon & Trade Show DoubleTree Hotel, Mission Valley
Contents Features 7 Bringing Communities Together – One Activity at a Time
BY JEAN MARIE SALVIA, CCAM, PCAM
10 Should Volunteer Workers Help to Build Your Community?
page 10
14 How to Achieve Quorum for an Annual Meeting
BY JAY HANSEN, ESQ.
Departments
BY TINA ROZYCKI, CMCA
17 Having Trouble Finding a Business Partner? Time to Get Creative!
BY LESLEY FINCH, PCAM
4 President’s Message
BY CHRIS HODGE, PCAM
16 CLAC Donations Honor Roll 24 Renewing Members 28 Newsstand 31 Homeowners Corner Budgeting Need Not be a Chore: Help is Available
BY SAM DOLNICK
BY JODI A. KONORTI, ESQ.
37 The Proper Care and Nurturing of our Business Partners
22 September Golf Tournament
34 September 10 Morning Educational Program 39 August 2010 Day at the Races 40 Service Directory 42 August 2010 Trade Show
32 2010 Key Bill Status Summary 20 Raising the Bar on Managing Liquor Liability: Potential Risks and Risk Management Measures
Chapter News
42 What’s New in San Diego IFC 2011 Chapter Event Calendar . OBC 2010 Marketing Plan
BY SHARYN EDWARDS, CMCA
page 22
COMMON ASSESSMENT MAGAZINE • WINTER 2010
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PRESIDENT’S
MESSAGE
End of Year Thoughts
Common EXECUTIVE COMMITTEE CHRIS HODGE, PCAM...................................... PRESIDENT Elite Community Management CYNDI KOESTER, PCAM........................ PRESIDENT ELECT Mutual of Omaha Bank LOUISE STETTLER.....................................VICE PRESIDENT Epsten Grinnell & Howell, APC
I Chris Hodge, PCAM is a Community Association Manager Member who has worked at Elite Community Management for the past 15 years. He holds the designation of PCAM through the Community Associations Institute. Mr. Hodge is the 2010 President of the CAI San Diego Chapter. He previously served on the Board of Directors for six years and was the Chapter President in 2002. He has served on various committees and is also a director of the Baker/ Dolnick Education Foundation.
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am very grateful for the opportunity to have served you this year and I feel very fortunate to have worked with a terrific group of enthusiastic and willing volunteers. I have no doubt that the volunteers, first-timers and experienced alike, made this a very successful and enjoyable year for me. My sincerest thanks goes out to the Chapter’s Board of Directors, one of the best I have ever seen! I have been impressed by this group of people who have worked so well together for a common cause. Thank you for your support of the Chapter and all your endless hours of work to make it better. I really appreciate your efforts! I must also thank the Committee Chairpersons and Committee Members who gave their time to help this Chapter achieve success in 2010. Thank you to Jim Fraker Chair of Billiards Tournament in March, Gigi GoldenSmith and Cheri Moulton Co-Chairs of Day at the Races in August, Char Garrow Chair of the Golf Tournament in September, and Willie Payne Chair of Monte Carlo Night in May. I would also would like to thank John Van Blerck and Julie Villelli, Co-Chairs of Community Relations Committee, Elaine Gower Chair of Education Services Committee, Cyndi Koester Chair of Magazine Committee, Andrew Feslburg, Joanna LaBahn and Bruce Rosenblatt Co-Chairs of Membership Committee, Kimberly Lilley Chair of Legislative Action Roundtable and Sam Dolnick Chair of Homeowners Roundtable Committee. Special thanks to Kristine Gaitan for producing such a wonderful year of Magazines and our fantastic Annual Membership Directory! In December, I will have the opportunity to honor all Chapter volunteers at the Annual Awards Banquet. I hope you will join me at this event on Friday, December 3rd as we kick off the holiday season and honor those who have served our chapter this year. It is with some sadness, and… well…some relief, that I leave this Chapter as President in December and turn my responsibilities over to President-Elect Cyndi Koester. I have learned a lot, had a lot of fun and I will miss it. Good luck Cyndi! And if you haven’t already… please take a moment to visit our newly redesigned website, www.cai-sd.org. Thank you for the opportunity to serve you! I look forward to seeing you all at the upcoming programs and events!
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
TINA ROZYCKI, CMCA..................................... TREASURER Curtis Management MARIE DONOVAN............................................ SECRETARY Homeowner DIRECTORS DAVE ABRAMS... Community Association Manager Member JIM FRAKER, PCAM..... Professional Community Management ELIZABETH FRENCH, ESQ........... Green, Bryant & French, LLP ELAINE GOWER........................................................Homeowner BECKY GROENEWOLD........................................................... PCM KIMBERLY LILLEY, CMCA, CIRMS....Berg Insurance Agency, Inc. JASON PAYNE..................................Payne Pest Management RICK SALPIETRA, ESQ......... Law Offices of Richard Salpietra KARINA TATUM...................... SD Preferred Property Managers
CHAPTER EXECUTIVE DIRECTOR BARBARA OZENBAUGH, CMP 619-299-1376 MANAGING EDITOR BARBARA OZENBAUGH, CMP 619-299-1376 NEW & RENEWING ADVERTISING SALES BARBARA OZENBAUGH, CMP 619-299-1376 DESIGN & PRODUCTION KRISTINE GAITAN REY ADVERTISING & DESIGN / THE CREATIVE DEPT. 760-746-8700 MAGAZINE EDITORIAL COMMITTEE CYNDI KOESTER, PCAM, CHAIR...... Mutual of Omaha Bank KIMBERLY LILLEY, CIRMS................... Berg Insurance Agency JIM DANOW, ESQ.................Epsten Grinnell & Howell, APC SAM DOLNICK......................................................Homeowner ANY FERRELL.................................................... N.N. Jaeschke LESLEY FINCH....................................... Lindsay Management JEFF FRENCH, ESQ...................Green, Bryant & French, LLP LAURIE POOLE, ESQ........................ Peters & Freedman, LLP BARBARA OZENBAUGH, CMP...Chapter Executive Director TINA ROZYCKI......................................... Curtis Management LOUISE STETTLER..................... Epsten Grinnell & Howell, APC All articles and paid advertising represent the opinions of authors and advertisers and not necessarily the opinion of either Common Assessment Magazine or the Community Associations Institute – San Diego Chapter. Information contained within should not be construed as a recommendation for any course of action regarding financial, legal, accounting or other professional services and should not be relied upon without the consultation of your accountant or attorney. Common Assessment Magazine is the official quarterly publication of the San Diego Chapter of the Community Associations Institute. CAI San Diego Chapter encourages submission of news and articles subject to space limitation and editing. Signed letters to the editor are welcome. All articles submitted for publication become the property of CAI San Diego Chapter. Reproduction of articles or columns published permitted with the following acknowledgement: “Reprinted with permission from Common Assessment Magazine, a publication of the Community Associations Institute San Diego Chapter.” © 2010 CAI - San Diego Chapter
ADVERTISING & CORRESPONDENCE SHOULD BE SENT TO: Common Assessment Magazine CAI - San Diego Chapter 1081 Camino Del Rio South, Suite 207, San Diego, CA 92108 619-299-1376 / fax 619-299-1377 / www.cai-sd.org
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COMMON ASSESSMENT MAGAZINE • WINTER 2010
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WINTER 2010 • COMMON ASSESSMENT MAGAZINE
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oards of directors already know how to bring community members together. It’s simple: raise dues and enforce new rules. For those boards who want to increase meeting
attendance, raising dues by twenty percent will draw even the biggest NFL fans to the clubhouse for a Monday night meeting. Or, for those interested in generating more volunteers, tow a few cars and you will have more homeowners asking to join the parking committee than you can manage. Rather than relying on these classic methods to improve participation, boards should challenge themselves to add value to their communities and gain positive support for the association that will outlast the memories of assessment increases and new parking rules.
BRINGING YOUR COMMUNITY TOGETHER One Activity at a Time By Jean-Marie Salvia, CCAM®, PCAM®
These days, we are all trying to get the biggest bang for our buck and we are making cost conscious choices. Instead of a night out, families order in and enjoy the latest DVD releases from home. We opt for “staycations” rather than excursions through Europe. We work harder than we ever did before, and we struggle to make ends meet. Homeowners know that they need to pay SDG&E in order to keep the lights on, but what in the world do they get from the HOA? Homeowners do not necessarily understand the costs associated with the maintenance and management of the association. And, if the HOA can’t get the neighbor’s dog to stop barking, then what’s the point? Homeowners need to feel a sense of value from living in an association. And, the best way to help them measure that value is to improve the quality of their lives by building a sense of community. Continued on page 8 COMMON ASSESSMENT MAGAZINE • WINTER 2010
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BRINGING YOUR COMMUNITY TOGETHER Continued from page 7
It is important that boards carve out time to consider ways to bring their communities together and build support for the HOA. Not too long ago, some boards were able to set aside $100,000 for community events. These days, even the largest and wealthiest HOAs are suffering. Costs are rising, bad debt is compounding, and there is an increased pressure to keep the assessments as low as possible. One might argue that there just isn’t enough money to plan events and activities. On the contrary, difficult times are the most important times to bring people together. And, it doesn’t have to cost the HOA anything to do it! Following are some easy and inexpensive ways to bring homeowners together and build community by utilizing the communication tools available to the association.
Encouraging and Supporting Clubs Help connect residents by encouraging the formation of clubs and social organizations. Running, cycling and walking groups help keep residents physically fit while book clubs, play groups and recipe exchanges connect residents with common interests. Identify a volunteer in the community who is willing to be a main point of contact for a club, or pick a day and time for interested homeowners to meet, and publish the activity in the HOA newsletter.
Public Service Activities The community does not need to plan a beach clean-up day in order to bring residents together. Instead, appeal to seasonal interests or immediate needs for the community that don’t require homeowners to leave the neighborhood. Plan an annual food, gift or clothing drive that benefits the greater San Diego area 8
— a number of non-profit and government
summer camps and street fairs. When
organizations will even come by to pick
planning these types of activities, it is
up the donations from your community.
important for the board of directors to
Or, encourage residents to help their
consider the cost per person to attend
neighbors by maintaining yards or picking
the event as well as the overall cost to the
up groceries for those who are sick, elderly
community. For example, an activity that
or working through a difficult time.
costs the HOA $40 per attendee probably doesn’t make sense, but a number of
Pot Lucks, Block Parties and Community Garage Sales Pot lucks and block parties are a
events throughout the year that costs each homeowner less than $5 per month in assessments could be worthwhile. When
great way for the HOA to “host” a
planning events, consider sponsorships
community event without incurring any
from local retailers or admission fees for
expenses. Depending upon the size of the
participants to help off-set expenses. In
community, the association can either plan
addition, depending on the size of your
one party for the entire neighborhood
community, an outdoor concert with
or support a number of block parties
unlimited seating may be a better fit
that are strategically located throughout
than a casino night with a higher cost per
the community. The role of the HOA is
attendee. Similarly, a community made-up
to help publicize the event by including
of young families is probably better suited
information in the newsletter, adding an
for a barbeque in the park than an adult-
insert to assessment statements, posting
only wine social.
flyers and spreading the word. Community garage sales are also a great way for boards to show support for the community — especially if the
Use HOA Communication Tools to Make It Happen The suggestions provided above
governing documents discourage garage
are meant to spark discussion and
sales or prohibit residents from posting
brainstorming amongst community
signs. Often, communities can get around
members. Whether the board chooses
these restrictions by planning an HOA-
to encourage its residents to carpool
supported event once a year. The HOA
to the next city-sponsored event or
can advertise online and in local papers
decides to appoint a social committee to
as well as strategically place signs in the
plan countless activities throughout the
surrounding area. The association can also
year, the key to success is utilizing the
schedule a local charity to come pick up
association’s communication tools to reach
any items that are not sold, combining the
out to the members. While the internet is
garage sale with a public service activity.
an excellent vehicle for communication, not all HOAs have websites and email
Sponsorships and Cost Recovery Activities An article focused on building
distribution lists. If the association does not have a newsletter, notices can be included with the monthly billing
community spirit and connecting
statements for a minimal cost. Flyers at
neighbors is not complete without a
community bulletin boards, at gated
discussion about community-sponsored
entries and near mailboxes are also a great
events and activities. There are an
way to get the word out about upcoming
unlimited number of activities that an HOA
events and activities. Board members and
can plan for its constituents — ranging
committee members should also commit
from cooking classes and wine socials to
to talking with their neighbors about an
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
upcoming event. If each board member talks with five other community members, the word will spread quickly. By taking the time to bring residents together, boards of directors can build positive support for the community— and the association. The next time the board makes the difficult decision to raise assessments, perhaps a few more homeowners will be able to quantify the return on their investment and will choose to spend the evening with their neighbors rather than attack those who are working hard to bring that added value to their community.
Jean-Marie Salvia, CCAM®, PCAM®, is a Regional Manager for Walters Management.
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Should Volunteer Workers Help to Build Your Community? By Jay Hansen, Esq.
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WINTER 2010 • COMMON ASSESSMENT MAGAZINE
S
ome associations use
Boards may believe that
frequently waive the co‑insured
volunteer work crews to
volunteer projects help to save
exclusion so that a volunteer
help build their community,
money, beautify the neighborhood,
homeowner and the association
not only figuratively, but
and build a sense of pride and
would be covered if either one
also literally. For associations that
community among the residents.
injures another homeowner, but you
do, their boards need to be aware
Perhaps they do, but they also
can’t count on it. There are a few
of and to weigh all the risks of using
involve risks. This article discusses
general liability carriers that have
volunteers for projects like painting,
some risks that boards might
not waived this exclusion. If the
trimming trees, replacing light
overlook and whether those risks are
co-insured exclusion has not been
bulbs, “handyman” jobs and other
worth taking.
waived, neither the association nor
contracting work.
its volunteers would be defended or
Damage or Injury to Others One risk is that a volunteer
indemnified if they injured another homeowner while working on behalf
may cause bodily injury to
of the association. An association
another homeowner or damage a
needs to be sure that its general
homeowner’s property. If so, will both
liability policy contains such a waiver,
the association and the volunteer
or “severability of interest clause,”
responsible be protected by the
whether it uses volunteers or not. If
association’s insurance? Perhaps, but
an association’s carrier denied such
it depends.
a claim, the association would have
In non-association insurance
no coverage, and the volunteers
policies, carriers commonly exclude
would have to rely on their personal
coverage for claims by one insured
insurance carriers to protect them.
party against another insured party. This prevents one insured family member from suing another insured
Self-inflicted Injuries Another risk of using volunteers
family member who negligently
is that the volunteers may negligently
caused the injury. If there were no
injure themselves. Volunteers should
such “co‑insured” exclusion, it could
have their own medical insurance
open the door for fraudulent claims,
coverage, but there are now 50
and there would be less incentive for
million Americans without it. Thus,
families to obtain their own medical
an injured volunteer might look to
insurance to cover accidental injuries
the association for coverage, or even
to family members.
sue the association alleging that the
Like family members, both the
particular activity was too dangerous,
association and its homeowners are
that they were not informed of
usually co-insured under association
the potential risks, and that the
policies in case the association or its
association provided too little
activities cause injuries to someone
information or instruction before the
else. But what if the association or a
work began, or too little supervision
volunteer homeowner injures another
during the work.
homeowner where both parties are insured like the family member example? Association carriers
Volunteers may require prior proper training or even prior Continued on page 12
COMMON ASSESSMENT MAGAZINE • WINTER 2010
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SHOULD VOLUNTEER WORKERS... Continued from page 11
Rebuilding Communities n n n n n
Reconstruction Renovations Repairs Maintenance New Construction
competency for the assigned tasks. Where a given project would require a license if the association hired someone to do it, the Legislature has concluded that a license is needed to ensure safety during the work and the quality of the result, and almost all types of landscaping and construction work require some type of contractor’s license.
Financing Available! Completing community wide projects n within your budget n in the shortest time possible n quality customer service n minimal impact to your residents n
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A volunteer may be willing to donate time but probably isn’t willing to pay personally for a costly mistake. Getting What You Pay For Volunteers may make major mistakes that cost the association money, like causing a flood, starting a fire, shorting out electrical connections or dripping paint on property that is expensive or impossible to clean. Another possibility is that the work is shoddy or looks bad. If a licensed and insured contractor made such mistakes, the association would expect the contractor to fix it at no cost or to have the contractor’s insurance company cover it. A volunteer, however, may be willing to donate time but probably isn’t willing to pay personally for a costly mistake. If the board hired a contractor who screwed up, it is all business. It is much harder to deal with the problem when the other party is a fellow board member, a neighbor and possibly a friend, and
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WINTER 2010 • COMMON ASSESSMENT MAGAZINE
someone who was trying help save the association money. It makes the situation much more complicated to resolve because personal feelings and even sympathy get in the way of what would otherwise be a business transaction.
If You Can’t Say No While it is wiser and safer to use outside parties who are licensed, insured, experienced and have references as to their competency, some boards will not be deterred from using volunteers on community projects. If a board is still determined to use volunteers, it should at least avoid activities that would require a contractor’s license. That would rule out a lot, like electrical and plumbing work, carpentry, painting, and tree trimming. The board should then carefully identify other tasks that involve the least chance of producing the problems identified above and then decide what training and supervision would be needed to reduce the risks even further. We all make decisions daily that we consider are low risk in relation to our reasons for doing them. So we take showers, climb stairs, cross streets, and walk our dogs, yet people are seriously injured
Professional. Capable. Friendly.
or even killed on a regular basis while doing such normally innocuous activities. Recognize that no matter how low boards may consider the risk, it is never zero, and they need to be prepared for the consequences if the unexpected happens.
Year after year our list of satisfied, well-managed communities grows. Our team of accredited, certified community managers offers unparalleled credibility and integrity. Call Curtis Management today for the highest caliber, hardest working professionals to manage your community. 858.587.9844 or 760.436.4560.
Just what you’ve been looking for in professional community management. www.curtismanagement.com
Jay Hansen, Esq. is a Community Association Counsel attorney with Epsten Grinnell & Howell, APC.
COMMON ASSESSMENT MAGAZINE • WINTER 2010
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How to Achieve Quorum For an Annual Meeting By Tina Rozycki, CMCA
S
ince the voting and election laws
submitting a ballot) in order to hold the
changed in July 2006 with the
annual meeting. When homeowners do
enactment of §1363.03 the world
not submit their ballots associations can
of association annual meetings changed
not meet their quorum requirement. The
dramatically. Now associations must send
quorum requirement is usually contained
out the ballot, instructions to the voters,
in associations’ bylaws.
a small envelope to put the ballot in, and an additional envelope to put the first
in getting their members to submit
envelope in to keep ballots anonymous. It
ballots by offering incentives. Having a
was hard enough to get people to fill out
drawing for items (which can be donated
the paperwork and put it in one envelope,
by a vendor who services the property),
even when associations included the
such as gift certificates, iPods, or even
postage. Now, to get homeowners to take
a free month’s dues has enabled some
the time to read the package, complete
associations to meet their annual meeting
the ballot, put it in one envelope, then
quorum requirements. In utilizing these
put that envelope into another one and
incentives, associations should be sure
write their names, association address and
to announce in the original mailing that
signature in the upper left hand corner
the drawing will only take place if quorum
is virtually impossible (even with the
has been met and, if so, the drawing
postage included!). The result is that most
will be held at the annual meeting. It is
homeowners are just plain frustrated and
also helpful to indicate that members
don’t feel that participating in association
do not need to be present to win. That
elections is worth their time. Associations
way, members will be sure to submit their
need to change their members’ thinking,
ballots ahead of time.
and make it worth their while to participate in the vote. Quorum is the number of members that must be present (in person or by 14
Some associations have found success
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
Another tactic is to combine the return of ballots with reissuing parking permits or pool keys. The trick is to schedule the parking permit/pool key distribution date
Proud recipient of two SDCAA 2009 Mark of Excellence Awards
for the same time and location as the
License No. PPO 15264
annual meeting (or 30 minutes before). That way, owners can kill two birds with one stone by obtaining their new permit or pool key and submitting their ballot. Inform the owners that the new permits/ keys will go into effect the day after
Joel M. Kriger, APC • CoMMunity AssoCiAtion lAw Division
the annual meeting. If you are issuing new common area keys, have the locks changed the date of the meeting. This is
Committed to
an especially effective technique if your annual meeting is held in July or August! Another suggestion is to explore
Anderson & Kriger, LLP
reducing the quorum requirement. This may involve amending the association’s bylaws, so be sure to check with legal counsel. Employing these techniques should help your association meet its quorum requirement for your annual meetings.
Tina Rozycki, CMCA is a community association manager with Curtis Management. and is on the Board of Directors for CAI San Diego.
• Delinquent Assessments • Annual retainer Program – no Cost Collections – unlimited Phone Calls – Annual Check-up Meeting – Quarterly newsletter – reduced Hourly rates • Fee for service Program • CC&r enforcement • Document revisions • opinion letters • Civil litigation
leadership in protecting the rights of clients.
619-589-8800 www.a-khoa.com
COMMON ASSESSMENT MAGAZINE • WINTER 2010
15
SAN DIEGO 2010 CAI-CLAC HONOR ROLL By Sam Dolnick, CAI-CLAC Delegate-at-Large
This is the second year that the CAI-CLAC Honor Roll is being presented. All individuals involved in common interest communities, whether they are associations, homeowners, professionals, managers or business partners who have contributed funds to CAICLAC in 2010 on behalf of common interest communities to assure that our voice is heard in the halls of the California legislature are to be congratulated. CAI-CLAC monitors legislation regarding common interest developments (condominiums, planned developments, stock cooperatives and community apartment projects) that the legislators are asked to deliberate and vote upon each year.
Our congratulations and thanks to the following contributors from January 1 to September 30, 2010. 2010 Goal = $28,528 Contributions to Date $21,486
Andalucia Townhomes HOA Lisa Isaacson AMS CCAM
Ocean Hills Summit HOA Mike Mazur
Anderson & Kriger, Joel Kriger
Ocean Terrace/Spinnaker Ridge Frank Lombard
Association Reserves San Diego LLC Matthew Swain Brookfield HOA, Jim Martin CAI San Diego Chapter Barbara Ozenbaugh, CMP
O’Connell Landscape Main Eric Shephard Pacific Green Landscape Inc. Pacific Western Bank, Ken Carteron
Clean Earth Restoration
Payne Pest Management, Willie Payne
Victoria Cohen
Popular Association Banking
Community Association of Bernardo Height Becky Groenwold
Restoration Management Company
Coronado Shores Condo Assn #6 Jim Liese CMCA AMS CCAM CMI Sam Dolnick Emergency Services Restoration Heather Flores Padron Fienberg Grant Mayfield Kaneda & Litt Genesee Highlands Richard Harman il Palio HOA Lisa Isaacson AMS CCAM Interiors by Design, Geri Musser La Jolla Soledad West HOA Lisa Isaacson AMS CCAM La Mesa Colony HOA, Alicia Lloyd Lake Park Condominium Assn Zelma Hall CMCA MC Painting, Lisa Isaacson, AMS, CCAM Nautilus General Contractors
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Each issue of Common Assessment features the names of the contributors and those individuals responsible for obtaining the contribution. ABSOLUTELY NO FUNDS are given to any political party or to any candidate. All funds are used solely for issue oriented legislation affecting CIDs. However, our legislative advocate must be paid and items like stamps, stationery, phone calls, rent, maintenance of web site and other similar expenses must be paid.
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
Riviera Del Mar Arch. Comm. Corp. Betty-Ray Wilson Rock Springs East COA, Dawn Walters SBS Lien Services, Mitch Willet Seven Oaks Mgmt Corp #4, Gerie Vellios The Missions @ Ivey Ranch, Connie Cain Vermont Villas Condo HOA, Dawn Walters Villa Marbelle HOA, Robert Donaldson Villa Trieste at Del Oro Hills MA Villa Trieste Master Village Park Townhome Corp #3 Wells Fargo Bank, Mark Durazo West Park Owners Assn, S. Dale Hess Westturf Landscape Mgmt Wild Rose Ranch CA Woodbridge Estates HOA Lisa Isaacson AMS CCAM
Having Trouble Finding a Business Partner? Time to Get Creative! By Lesley Finch, PCAM
S
ome common interest developments have unique maintenance needs for which there may be few service providers in the area. While many planned
developments include entrance gate and swimming pools, the unique design of today’s communities requires maintenance of components such as underground sump pumps, artificial and natural ponds, streams and lakes; harbors and boat docks, pontoons, de-silting drainage systems, green energy systems – the list goes on. In addition, all communities, at some time, may require obscure or nonrecurring maintenance services. These could include graffiti removal, dead animal disposal, crime scene and hazardous waste removal, and management of protected natural resources. Extra diligence, plus networking with others in the industry, can help to create vendor contacts and source lists. As with all aspects of management, proactive preparation can prevent last minute scrambling to locate obscure vendors. Managers should investigate any type of resource which may be of value in maintaining a community’s amenities before there is a need. Anticipate long term maintenance, repairs, and replacement. A comprehensive Reserve Study is a good place to start in preparing a vendor source chart. The following resources are also available.
Association Documents If the association has been established for several years, refer to file archives to determine the names of vendors used in the past, and whether the experience was a favorable one. If the Association is new, consult the developer, the subcontractors, and the DRE report for any information they can provide. Usually, an architect and developer will not design an amenity without knowing about its Continued on page 18
COMMON ASSESSMENT MAGAZINE • WINTER 2010
17
HAVING TROUBLE FINDING A BUSINESS PARTNER... Continued from page 17
future maintenance needs. Sometimes the subcontractors can provide maintenance of components they have installed.
Networking Valuable contacts may be available in the community association manager’s office. Consult co-workers and industry associates. Many portfolio management offices conduct regular staff meetings wherein vendor information is exchanged and discussed.
Internet Check for websites specifically catering to this issue. Recently, websites servicing the CID management industry are targeting vendor referrals and information for hard-to-find vendors. Additional internet research may lead to reports about contractors who have completed work related to a service needed by your client. Be careful not to rely on internet sources without further research. Take the time to investigate references and credentials.
Consulting Vendors in Related FIelds Many service vendors who have been in business for a length of time are aware of services provided by others, especially for components related to their own field of expertise. As an example, a pool maintenance company may know of companies in the area which maintain fountains or ponds. Often, architects and engineers can be good reference resources.
Vendor Substitution In some cases a general contractor or other type of contractor may be able to “switch gears” and repair a component out of his field of expertise. Although not 18
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
ideal, this is an option when specialized
industry related functions can also provide
tools or gauges on hand and providing
vendors are not available.
contact information for Associations.
training to a service provider to maintain these components. Sometimes certain
Hiring an Expert to Seek Bids When a project requires expert
Contacting State Entities State entities which control use of land,
service providers can train staff to maintain equipment related to their business
specifications and service providers, it may
property and natural resources can assist
(such as the pool maintenance company
be prudent for the Association to hire a
in providing lists of qualified vendors.
checking pond pumps).
project manager. These specialists are
Some examples are the Department
Preparation is the surest safeguard
usually engineers or general contractors,
of Environmental Control, the Coastal
against an emergency search for services
and usually have resources which may not
Commission and the State Contractors
after a system has failed. Keeping a file on
otherwise be available to an Association.
Licensing Board. Check their websites for
hand and maintaining contact with service
While there is an additional cost involved,
more information.
providers will prevent expensive and
in the long run the Association will
In some cases, it may be impossible
benefit. Usually project managers prepare
to obtain three comparative bids (as most
specifications, obtain three or more bids,
management contracts require); there
and provide a bid analysis comparing
simply may not be three contractors
services and costs for each bidder.
in your area providing a given service.
delayed fixes in the future.
Because services in fields with limited
Industry Resources
competition can be expensive, boards
CAI has a wealth of information
and managers should adhere to a diligent
regarding vendor members. Within the
maintenance program, which can extend
industry, there are other sources for vendor
the life of components. An association
contacts. Attending local business and
may wish to consider keeping special
Lesley Finch is an independent consultant with over 26 years in the industry. She recently received her PCAM designation.
COMMON ASSESSMENT MAGAZINE • WINTER 2010
19
Raising the Bar on Managing Liquor Liability: Potential Risks and Risk Management Measures By Jodi A. Konorti, Esq.
I
n the community association context,
it to those who furnish it – the social
private residence. If the event is closed to
liquor liability claims may arise when
host. For purposes of this article, we will
the public, takes place in a location that
a community association or resident
examine the potential risks and liabilities a
does not regularly serve alcohol (such as
holds a gathering on common area (in
community association faces when alcohol
a clubhouse), and there is no charge for
the clubhouse, for example), serves,
is served at a function on common area,
alcohol, then no permit is required. If any
or condones the service of, alcoholic
and what steps an association can take to
one of these conditions exist, however,
beverages to the guests, a guest
help protect it and reduce its exposure to
a permit is required. When a permit is
overindulges and later injures himself or
liability from injury to persons and damage
required but not obtained, the person or
herself or injures another person. When an
to property that involve the consumption of
entity serving the alcohol could be held to
association serves alcohol to guests without
alcohol.
have violated the California Business and
charge, or condones the consumption of alcohol on property the association controls, the association becomes a “social host.” Social host liability extends the legal
Professions Code, in which case, they could
Applicable Law and Potential Liability to a Community Association PERMITS TO SERVE ALCOHOL.
face punitive action. SERVING VISIBLY INTOXICATED PERSONS. Just as a commercial business has a legal responsibility to stop serving
responsibility for the consumption of
Serving alcohol in the common area is
alcohol to a visibly intoxicated person,
alcohol beyond the person who consumes
treated as if it were being served in a
a community association has a legal
20
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
ssl_CAI_0210:Layout 1
1/19/10
10:23 AM
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Improving more than just your property.
obligation to stop serving alcohol to a visibly intoxicated person. Section 25602(a) of the California Business and Professions Code makes it a misdemeanor to furnish or give alcohol to any “obviously
S TEVEN S MITH L ANDSCAPE I NC .
intoxicated person.” Accordingly, to avoid misdemeanor liability, a community association must ensure that alcohol is not provided to anyone who appears intoxicated. It is appropriate in this case to: (i) adopt a rule that no alcohol can be served to a visibly intoxicated person, and/ or (ii) inform everyone attending the social function that no alcohol will be served to anyone who is intoxicated - even in situations where the association is not providing the alcohol. Continued on page 25
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WINTER 2010 • COMMON ASSESSMENT MAGAZINE
COMMON ASSESSMENT MAGAZINE • WINTER
2010
23
R E N E WI N G
M E M B E R S
Thank you to our chapter members that have renewed their CAI membership. We appreciate your continued support and participation in our chapter.
24
Affinity Homeowners Association...........2009
Heidi Halliday, CMCA, AMS....................2010
Reina White, CMCA ................................2009
Alante/MCS Insurance Services..............2009
Helm Management Co............................2010
Richard Shannon ......................................2007
Albert Schnepf..........................................2001
Hersum Construction, Inc. ......................2009
Robert Griswold, PCAM . ........................2006
American Technologies, Inc.
Jean-Marie Salvia, CCAM, CMCA, AMS....2005
Roger Reeve..............................................2006
Ann Weatherby.........................................2008
Jeannette Rhodes.....................................2006
Ronald Reff ...............................................2009
Apex Contracting & Restoration.............2008
Jeff Morin...................................................2007
Rose Reyes ...............................................2005
Arborwell....................................................2008
Joseph Farinelli, CPM, CCAM, PCAM...1976
Roseville Place HOA . ..............................2009
Aztec Paving, Inc.......................................1990
Julie Lambert, CMCA, AMS ...................2006
Safeguard Info Services/Quickpass .......2010
Barry Burzo, CCAM, PCAM.....................2005
JVB Construction Management, Inc.......2008
San Elijo Hills Community Association...2002
Beck & Company, CPA.............................2003
Kittie Smith, CCAM, CMCA.....................2005
Sarah Gilman, CMCA...............................2009
Becky Groenewold, CCAM, CMCA, AMS......1987
Landsystems..............................................2002
Service Master...........................................2009
Cami Surette, CMCA, AMS ....................2007
Larry Demry, CCAM, CMCA, AMS..........2005
Servpro of La Jolla....................................2009
Carol Johnson ..........................................2008
Lauren DeGuzman....................................2008
Sharyn Edwards, CMCA, AMS................2005
Castle Breckenridge Management........ 1992
Lee Leibenson, CMCA, PCAM................2005
SK Association Management, Inc...........2006
CHAMPS/ The Kelly Group.....................1996
Linda Bovet . .............................................2009
Smith Architects........................................2008
Charles Mullins..........................................2006
Liza DeJesus, CMCA ...............................2007
Soumia Khaldoun......................................2010
Cindy Collins, CMCA, AMS, PCAM........2005
Lopez La Paloma . ....................................2005
Steven Smith Landscape, Inc...................1996
CID Insurance Programs, Inc...................1996
Lynn Germain, CMCA, AMS, PCAM.......2010
Susan Jahn.................................................2009
Clark Pest Control.....................................2009
M & M Building Services ........................2003
Susan Marchetti.........................................2009
Clint McClure, CMCA, AMS....................2006
Mailboxes R Us ........................................2009
Tawny Tillinghast, CMCA, AMS...............2009
Collwood Park Association......................1991
Maria Armas .............................................2008
The Inspectors of Election.......................2007
Commercial & Industrial Roofing Co......1996
Master Plumbing Corp. . .........................2006
The Sullivan Law Firm, APLC...................2010
Cortina Owners Association....................2008
McMillin Lomas Master Association.......2004
The Villas of Calavera Hills.......................2007
Dan Lee . ...................................................2007
Melinda Young, CCAM, PCAM...............2005
Urban Property Services...........................2006
Dawn Walters, CMCA, AMS................... 2005
Mt. Helix Pest & Termite Control............2000
US Bank......................................................1990
Dennis Brokaw, AMS ...............................1994
National Cooperative Bank
Villa Trieste At Del Oro Hills
Dillingham and Associates .....................2009
New Way Landscape
Master Association.............................1993
DM Construction Services ......................2006
& Tree Services, Inc..............................1993
Walters Management ..............................2008
Dynamic Concrete Coatings, Inc. ..........2009
Nick Arther, CMCA, PCAM......................1993
Warner Springs Estates HOA .................2001
Dynamix Painting, Inc. . ...........................1999
Oceanside Manor HOA...........................1988
Watermark Owner’s Association ............2009
East Lake I Community Association ......1990
Pacific Western Bank................................2004
West Coast Management Firm ..............2009
Elite Community Management ..............1992
Pamela Hayter...........................................2005
William Bennett .......................................2009
Escondido Village HOA ..........................2006
Peri Urvek...................................................2009
Four Seasons Tree Care, Inc. ..................2007
Premier Roofing CA, Inc...........................1994
Friars Village HOA ...................................2010
Prendiville Insurance Agency...................2006
Garden Villas Association .......................2002
Professional HOA Consultants, Inc.........1988
General Coatings Corporation................2009
Property Management
Gianni at 4S Ranch HOA..........................2009
Consultants, Inc. .................................1989
Gina Falcon-Heneghan............................2007
Quentin Yates, CCAM, PCAM................ 2005
Golfview Homeowners Association........2001
Rancho La Cima Estates HOA, Inc..........1991
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
RAISING THE BAR... Continued from page 21
C e l e b r at i n g O u r 3 7 t h Y e a r
POTENTIAL LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE. While Section 25602(a) imposes misdemeanor
We know the
liability on a social host who serves alcohol
difference
to an already intoxicated person, two California statutes provide that social hosts
between getting
who furnish alcoholic beverages to their guests are generally not civilly liable to any
the job done
injured person for damages suffered or
and getting it
injuries inflicted as a result of intoxication. (California Civil Code Section 1714(c)
done right.
and California Business and Professions Code Section 25602(b).) This is also true of any injury suffered by the intoxicated
Full Service Community Management
person. For example, if a social host serves alcohol to a guest and that guest becomes intoxicated, drives home, and injures someone, the injured person cannot
800-227-6225
recover damages from the social host (absent other extenuating circumstances).
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Liability in this case will typically lie with the consumer of the alcoholic beverages. Furthermore, a community association faces a “presumption of
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of Section 25602(a). While generally, a social host who provides alcohol to an adult guest is not liable for injuries
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to others resulting from the guest’s intoxication, a social host does have a duty to deny guests further access to alcoholic beverages when the social host has reason to know the consuming guest may do unreasonable things or may be unusually affected by alcohol. This is a broad and slippery slope and results in a large “supervisory” burden on any community association that serves, or condones the service of, alcohol on common area. Other potential areas of liability include furnishing alcohol to an underage person and allowing the consumption of alcohol to create
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Continued on page 26 COMMON ASSESSMENT MAGAZINE • WINTER 2010
25
RAISING THE BAR... Continued from page 25
a nuisance or disturb other residents. These must always be avoided, without exception. Given the above risks, it is therefore incumbent upon a community association to ensure someone is present with the power to control the conduct of those consuming alcohol, and to bring a prompt end to the activities if the conduct goes beyond acceptable bounds.
Reducing a Community Association’s Potential Liability OBTAIN APPROPRIATE INSURANCE COVERAGE. Despite the language in Section 25602(b) that shields social hosts from liability for damages resulting from the consumption of alcohol, any time alcoholic beverages are served on common area the association should confirm with its insurer that the association is properly covered for any accident which may occur from alcohol use, including damage to association property, other people’s property and injury to persons. In addition, the association should determine if any additional measures may be required by the insurer to protect persons and property. If the association’s insurance policy does not include coverage for liquor-related damages, the association should obtain a “host liquor” endorsement prior to permitting any alcohol on the common area. Some carriers will add this endorsement, and some will not. Host liquor liability coverage is intended to provide coverage for certain events that are incidental to the named insured’s regular business. Any associationorganized party at which alcohol is served or condoned is an example of the type of event for which host liquor protection should be provided. (Note, host liquor coverage under an endorsement applies only when there is no charge for the event). Similarly, anytime a resident serves 26
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
alcohol on common area, the association should require that the resident provide
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evidence that the resident has host liquor liability coverage on his or her homeowner’s
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insurance. The association should also request the resident host provide an
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endorsement naming the association as an
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additional insured. OBTAIN AN INDEMNIFICATION AND HOLD HARMLESS AGREEMENT. If a resident is hosting an event on common area where alcoholic beverages are served, the association should require the resident social host to sign an “indemnity and hold
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harmless” agreement as a condition of the right to use common area facilities to hold
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his or her event. Under this agreement,
AVP/Regional Account Executive
the social host is obligated to pay the judgment that may be imposed against
949.235.8498 Toll Free 866.800.4656, ext. 7494 cyndi.koester@cabanc.com
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association’s legal expenses and any
provision of alcohol. This agreement is not a substitute for adequate insurance,
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In sum, when an association hosts a function or event on common area, it is important the association restrict the amount of alcohol consumed at the event, ensure it does not serve minors, maintain a safe environment on the common area, and obtain the requisite insurance coverage. Where a resident hosts an event on common area, the association nevertheless has the responsibility to make sure already intoxicated persons are not provided more alcohol. This is because, although the association may not be serving the alcohol, it is hosting an event on common area premises and could still very well be held a responsible party.
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COMMON ASSESSMENT MAGAZINE • WINTER 2010
27
NewsStand New Feature on CAI National's Website “My Order History”, a new
CAI & Community Associations Oppose FHFA Transfer Fee Ban As many as 11 million homeowners
communities that rely on deed-based transfer fees. Under the FHFA proposal, these
enhancement to the CAI National website
would find it difficult to sell their homes
homes would no longer be able to qualify
is now live!
if the federal government moves forward
for mortgages backed by Fannie Mae,
with plans to ban so-called private
Freddie Mac or any federal home loan
transfer fees, according to Community
bank, which account for up to 90 percent
Associations Institute (CAI).
of all residential mortgages.
What does this mean? Members can now view past transactions, print reports and renew
A government ban could wreak havoc
In addition, most community
membership from the Profile/My
in already distressed housing markets.
associations would be unable to comply
Information page.
That’s because a draft regulation issued
with the proposed rule. That’s because
by the Federal Housing Finance Agency
changing deed restrictions typically
Order History”: Events, Membership and
(FHFA) in August would ban federal
requires approval of two-thirds or more
Products Purchased.
mortgage underwriters from purchasing
of all homeowners, which is difficult to
– In the Events section
any loan on a property with a deed-based
achieve.
• Print your student transcript
transfer fee. Such fees are recorded on
The transfer fees charged by
• View your grades
the property title and bind subsequent
community associations are nominal,
• Print a course certificate
purchasers.
ranging from a fixed fee (averaging
There are three sections in “My
– In the Membership section
• View your membership expiration date
• Print your own membership card
Recently, these fees have become popular with private investment
(averaging 0.25 percent). Also, such
companies, which use deeds to require
funds have allowed financially strapped
a purchaser to pay a percentage of the
community associations keep monthly
sales price to outside investors. The FHFA
assessments low.
– In the Products Purchased section
actions are seen as an attempt to curb this
growing and controversial practice.
• Access past and current product orders
However, the fees also have been used
CAI hopes to persuade the FHFA to change its proposal to allow community associations or other organizations to
• View the invoice number,
by community associations for decades to
charge fees that directly benefit their
product name, price and
help fund reserve accounts or community
communities. The draft regulation is
payment balance
improvement projects.
supported by Realtors who want to ban
• Track a shipment including the date and UPS tracking number
$750) to a percentage of the sales price
• View or print a receipt
We are creating tools to assist our
“We agree that private transfer fees
all deed-based transfer fees, and it is
should get regulatory scrutiny,” said
opposed by investors, who seek to create
CAI Chief Executive Officer Thomas M.
new sources of revenue. The public
Skiba, CAE. “The problem is that the
comment period ends Oct. 15. Learn more about this issue in the
members in managing their transactions
FHFA regulation would apply to any and
with us and having this functionality
all deed-based fees. If implemented as
Heads Up section of the CAI website,
available to our members provides them
drafted, it would be catastrophic.”
www.caionline.org
access to information they need at their finger tips. As with any new feature, we expect
Close to half (49 percent) of the 1,252 communities responding to a CAI survey in September have deed-
CAI Survey: Associations Hit Hard by Housing, Economic Slump More than half of the nation’s
members to have questions. Please call
based fees. Extrapolating from that
CAI National at 888-CAI-4321 with any
data, CAI estimates that as many as 11
estimated 310,000 community associations
questions you might have.
million homes nationally are located in
continue to struggle with financial issues
28
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
associated with the mortgage foreclosure crisis and related economic downturn,
rates of 3 to 5 percent.
obligations to the homeowners who are
All of this has a negative effect on
paying their fair share,” says CAI Chief
according to a national survey conducted
the ability of associations to collect
Executive Officer Thomas M. Skiba, CAE.
by Community Associations Institute (CAI).
assessments, placing a financial strain on
“When some owners—including banks
associations and their residents.
that have foreclosed on homes and now
Forty-five percent of community managers say their client associations
Associations rely on homeowner
own them—don’t pay their share, other
face “serious” problems as a result of the
assessments to fund services such as
homeowners often must make up the
housing and economic downturn, while 9
utilities, trash pickup, snow removal,
difference in higher regular assessments or
percent describe the impact as “severe.”
road and building maintenance and
special assessments.
The remainder say these issues are a
landscaping. Assessments also fund a
nuisance or nonexistent.
wide variety of amenities like swimming
more than 70 percent of the bank-
pools and playgrounds.
owned properties are not making timely
Nationally, about 62 million Americans live in homeowners associations,
Assessment delinquency rates have
According to a separate CAI survey,
assessment payments to associations.
condominium communities, residential
more than doubled since 2005. Today, 65
Many associations, Skiba says, are also
cooperatives and other planned
percent of associations have delinquency
forced to curtail services, which can further
communities.
rates exceeding 5 percent, up from just
depress property values.
A quarter of community managers
19 percent of associations in 2005. More
say more than 5 percent of their units are
than 30 percent have delinquency rates
steps to address budgetary shortfalls:
vacant. This is largely due to foreclosures,
exceeding 10 percent, and for one in 10—
• 38 percent have postponed planned
the inability of non-resident owners to sell
or close to 30,000 associations—the rate is
or rent their properties or owners simply
more than 20 percent.
walking away from their mortgages—and homes. Another 29 percent report vacancy
Associations are taking a number of
capital improvement projects. • 35 percent have reduced landscaping
“High delinquency rates put a lot of
services.
pressure on associations to meet their
Continued on page 30
We Have the Answers To Your Legal Questions — When You Need Them. • Community Association Law
• • • •
– General Counsel – Inspector of Elections Real Estate Disputes Insurance Disputes Construction Law Personal Injury Law
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858.756.2233
COMMON ASSESSMENT MAGAZINE • WINTER 2010
29
NEWSSTAND Continued from page 29
Association Bank Services
Specialized Banking Services For Community Associations and Management Professionals
• 31 percent have reduced contributions to their reserve accounts, funds that are set aside for major maintenance and repairs.
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• 23 percent have borrowed from the association’s reserve account. • 16 percent have levied special assessments. • 12 percent are allowing residents to perform minor tasks in the community. • 6 percent have borrowed from banks and other lenders. “Association boards strive to
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maintain the nature and character of their communities and meet the established expectations of all homeowners, but that’s often a daunting task in this kind Member FDIC
of environment,” Skiba adds. “They are making difficult choices because they
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have few alternatives. Board members in every community association manage the business of their communities, and businesses must pay their bills.” Skiba points out that the housing crisis adds urgency to CAI efforts to convince the Federal Housing Finance Agency (FHFA) to nix its recent proposal to ban community association transfer fees—
You DESERVE a
STRONG FOUNDATION
Representation of Community Associations, Residential High-Rise Developments, Homeowners, Apartment Owners and
dollars that have been used for years to help many associations fund reserve accounts and community improvement projects. CAI estimates that as many as 11 million homeowners would find it difficult to sell their homes if the government moves forward with plans to ban these fees. Learn more about the FHFA proposal
Consumers in complex matters relating
at www.caionline.org, keyword FHFA.
to Construction Defects and Class Actions.
More than 1,500 CAI member community managers responded to the September 2010 survey.
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WINTER 2010 • COMMON ASSESSMENT MAGAZINE
HOM E O W N E R S ’
C O R N E R
Budgeting Need Not Be A Chore, Help is Available The Department of Real Estate (DRE) publishes an Operating Cost Manual For Homeowner Associations (Manual) that is Readers of this column are encouraged to send their opinions on the above and suggestions for future columns to samdolnick@juno.com or by phone, 619-6974854. Sam Dolnick has served as president of his association, is a former homeowner representative of the San Diego Chapter Board of Directors, former homeowner trustee of CAI National, and former director of the CAI Foundation for Community Association Research. He is currently homeowners’ delegate on the California Legislative Action Committee, and president of the Baker/ Dolnick Education Foundation.
Guest articles are always welcome!
following under the Administration section, page 21. “404. EDUCATION. Due to the
a gold mine of information on budgeting,
sophistication required in running
assessments, reserves, and various levels of
homeowners associations, it is incumbent
association management for associations,
that board members and officers be familiar
boards of directors and managers. The
with laws regulations, codes, governing
last version of this Manual was updated
documents, etc. that impact their fiduciary
in April 2007. It was first published in
duties and responsibilities. Courses and
1975; this revision is the thirteenth.
seminars are available through various
“The manual is designed as a guideline
industry groups such as the Building
to assist homeowners’ associations,
Industry Association (BIA), Community
developers and management firms of
Associations Institute (CAI), California
common interest subdivisions in budget
Association of Community Managers
preparation.” This is an excellent resource
(CACM), Executive Council of Homeowners
that very few individuals in the common
(ECHO), etc. There are also courses
interest community are apparently aware
available at community colleges, adult
of. However, it is a document that every
education programs, etc.
common interest association manager,
“Since board members change and
every association, every board of directors,
courses are not always available when
and every reserve specialist should
needed, the cost of education should be
become intimately familiar. It is especially a
continuous. The recommended minimum
wonderful guideline for the approximately
is $3 per unit per month or $50 per month
60% of associations that are 50 units or less
whichever is greater but no more than
and are managed by its board of directors.
$5,000 per year. This is based on the
This manual may be ordered from the DRE
assumption that not all board members will
for $10 or may be downloaded from the
attend courses at the same time or even the
DRE website at www.dre.ca.gov/pdf_docs/
same course. Another way for the boards to
re8.pdf.
keep abreast of current changes in the laws,
Prior to1994 the manual had no
etc. is to purchase reference material and/or
provision for setting aside money in the association budget for board member
industry periodicals. “In addition to this manual, the
education. However, because of constant
Department of Real Estate (DRE) publishes
letter writing and the persistence of this
another manual titled Reserve Study
author to the DRE, the March 1994 revision,
Guidelines for Homeowners’ Association
in its budget calculations, contained the
Budgets. Also, two other good sources Continued on page 32
COMMON ASSESSMENT MAGAZINE • WINTER 2010
31
HOMEOWNERS' CORNER
that may be provided. Following is the DRE SUMMARY of
Continued from page 31
management services.
for real estate law and regulations are the Real Estate Law
Whatever form of financial, administrative or management
Book, published by the DRE and the Condominium Blue Book
program is budgeted for the association, the following cost
published by Dranden E. Bickel, B&B Publications.
guidelines have been developed from actual industry practices.
In the section under “401 MANAGEMENT,” page 19, the
Small associations with less than 12 units self managed
following appears:
• $10 per unit per month or
The management function of a community association is
• $100 per month whichever is greater
administrative in nature. The Board of Directors is the principal policy making body for the association. Their role is to govern
“Fiscal billing and collection activities (other than delinquency collection)
by establishing policies, operational standards, procedures,
• $10 per unit per month or
fiscal policies and eventually the association’s operating budget.
• $350 per month, whichever is greater
Implementing policy governance means the Board does not get
“Financial service including billing, collection, payment of
involved in the day-to-day operations of the association. The role
invoices, preparation of financial statements and fiscal compliance
of the community management professional is to implement the
to California Civil Codes
policies and procedures established by the board.
• $13 per unit per month or
This section goes on to describe various aspects of
• $850 per month, whichever is greater
professional management companies and the level of service
CAI-CLAC: Serving 9,000,000 Californians ... 2010 Key Bill Status Summary Bill Author
Issue
CAI’s Position
AB 1726 Swanson
Gives HOA’s ability to reduce quorum requirements for board elections.
Sponsor/Support
AB 2016 Torres
Gives HOA’s ability to record a single “blanket” request (covering all parcels) to be notified of foreclosure sales; enables HOAs to commence billing for assessments much sooner.
Sponsor/Support
AB 1793 Saldana
Oppose Prohibits HOAs from restricting installation of artificial turf by homeowners. Sponsored by San Diego Water Authority and supported by many water agencies. As introduced, HOA’s would have had When the bill was introduced, extreme difficulties limiting renters. As CAI’s position was opposed amended, It would affect few, if any, unless amended. CAI went HOA’s. Sponsored by CAR. neutral once amended.
AB 1927 Knight
Status
Cost Increase or Cost Savings Vetoed Potentially saves many thousands of dollars per HOA by avoiding repeated election attempts when quorums are not attained. Has significant impact on Signed into law. assessment collections; keeps Effective HOA’s solvent as dues can be 1.1.11 collected several months earlier. Vetoed
Avoids the potential of being sued due to exposure to toxins in some products.
Vetoed
As amended, it will have little, if any, cost.
Dead; bill was Every HOA could have lost Oppose. Generated 900+ As introduced: Should owners be dropped by thousands of dollars because letters of opposition. Author empowered to stop paying author. the bill permitted owners to accepted all of CAI’s assessments? Should collection dictate when and how they agents be barred from being paid for amendments; thus, the bill was would pay assessments. gutted and collection agents work performed? As last amended, agents would be bound by work out would be bound by pre-existing work out arrangements arrangements previously entered into between owners and their between owners and the HOA. HOA’s. Sponsored by CARA. CAI-Opposed Died in Senate Extremely costly to new HOA’s AB 1975 Sponsored by the Sierra Club. as they would have been Appropriations Fong Supported by water agencies to prohibited from charging Committee. require new multi-family developments owners for their water usage. to have one master water meter and individual sub meters to each dwelling.
AB 2502 Brownley
32
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
Administrative and compliance program which includes financial services, administrative duties and compliance to regulation and California Civil Codes • $17 per unit per month or • $1,900 per month, whichever is greater Full service management program which includes financial services, administrative program, as well as defined management activities involving the creation and implementation of plans for the maintenance of physical amenities –
Providing Community Associations with Insurance Solutions BERG INSURANCE AGENCY, INC.
23651 Birtcher Dr., Lake Forest, CA 92630 5055 Avenida Encinas, Suite 100, Carlsbad, CA 92008 800.989.7990 phone 949.586.9877 fax
larger associations • $20-$30 per unit per month or • $4,000 per month, whichever is greater Full-service management program by full-time association employee large associations • $4,200 or more (depending on size) a month per manager plus 35% for payroll costs and benefits Full-service management by product type • Attached units: Base fee of $2,500/ month or $15-$20/unit/month whichever is greater. • Mid-Rise Condominiums (30-60 feet high): Base fee of $3,500/month or $25$35/unit/month, whichever is greater. • High-rise Condominium (over 70 feet high): Base fee of $4,500/month or $35$50 unit/month, whichever is greater.
Detached Units Master Planned Communities: Base fee of $2,500/month or $15-$20/unit/ month, whichever is greater. Planned Developments: Base fee of $2,500/month or $15-$20/unit/month, whichever is greater. The Manual gives detailed cost data on all aspects of the association and the reserve worksheets presented are especially useful. All of the above are guidelines, but these guidelines should be taken as a frame of reference so that volunteer Continued on page 34 COMMON ASSESSMENT MAGAZINE • WINTER 2010
33
September 10 Morning Educational Program HOMEOWNERS' CORNER
functional, although CAI Natonal has
Continued from page 33
developed an on-line education program.
board members, who have no experience
The DRE Manual, in this author’s opinion,
or expertise in developing policy for
is one of the best items for any education
their associations, will be able to make
course.
informed decisions. This Manual has much more, for all
At various times boards and/or homeowners have questions regarding
practitioners in the common interest
equal and variable assessments. Pages
development industry, especially the
3-5 of the Manual give a detailed analysis
education of board members. Civil
for this delineation. After developing the
Code 1363.001 currently provides to the
budget a “Proration Schedule Worksheet”
extent existing funds are available, the
is provided that will determine whether
Department of Consumer Affairs and the
or not the association may change,
Department of Real Estate shall develop
by amending the CC&Rs, from equal
an on-line education course for the board
assessments to variable assessments or
of directors of an association regarding
vice versa.
the role, duties, laws and responsibilities
It is only a matter of time before the
of board members and prospective board
state mandates education courses for
members, and the nonjudicial foreclosure
association boards of directors. It is best
process. Unfortunately, the online program
for board members to get a jump on what
that the state has to produce is not yet
is inevitable.
34
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
With a cast of several characters, the live presentation of "A Dysfunctional Board” on September 10 effectively demonstrated three scenarios dealing with pertinent board of directors issues. The program was a morning full of fun, entertainment and education touching on topics such as uniting a board of directors, dealing with difficult homeowners, making informed decisions by weighing the merits of various opinions, formulating effective solutions to community challenges, preparing and operating within a cost effective budget, requirements for creating or amending the rules ad regulations and emotional concerns such as tree removals. The Program was coordinated by Educational Committee Members, Shannon Smith – Artistic Maintenance, Inc., Brian Blackwell – West Coast Management and Shaunmarie Daly – KR Landscape, Inc.
Associated Professional Services The Management Alternative
Providing cost-effective, efficient Accounting Services for: • Self-Managed Homeowners associations • Associations Employing an On-Site Manager • Portfolio Managers Call Neal Chazin
ABOVE - The lively cast included Cheryl Leonard - Curtis Management, Any Ferrel – N. N. Jaeschke, Inc., Loren Fisk – Walters Management, Jim Fraker – PCM, Richard Johnson – Homeowner Westwood Townhomes, Julie Villelli – Del Mar Pacific General Contractor, Inc. and Kimberly Lilley – Berg Insurance.
Thank you to Our Sponsors Bald Eagle Security Services Global Disposal Reduction Services Peters & Freedman LLP Popular Association Banking ProTech Painting
PETERS ATTORNEYS AT LAW
(619) 299-6899
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FREEDMAN,L.L.P.
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Experience you can rely on... People you can trust Encinitas Office
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(760) 436-3441
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mail@hoalaw.com
Restoration Management Company
COMMON ASSESSMENT MAGAZINE • WINTER 2010
35
By Sharyn Edwards, CCAM, AMS, CMCA
The Proper Care and Nurturing of our Business Partners
36
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
A
strong, positive relationship
with your business partners will benefit not only them, but your board, your homeowners, and you. During the course of my career, I have learned that in order to successfully manage my communities, my business partner associations must be sound. I believe that some managers may not feel the same way. Some managers feel that the business partner “works for me” and because they are service providers, they are expected
How important is a manager’s relationship with their business partners? The correct answer is…ABSOLUTELY VITAL! Managers call on business partners every day and expect their support, usually as soon as possible. It’s true that business partners are in business to provide support to our communities, but how you treat your business partners is the key to your success.
to always provide
being unethical, this position is completely unprofessional and should not be tolerated. As managers we depend on our business partners to help support us in being more effective in our roles. Imagine if all of your business partners quit and left the property? Who would you call on to address your work orders? You would be calling all the other business partners, asking them to help you out in this time of need. Can you expect that they will help you at a moment’s notice? If you take
and give to the
good care of them,
manager. This concept of business
then you could expect that they will
partners always offering and agreeing
do everything in their power to take
at any expense is very unfair. Managers
the stress away from you. It is easy to
begin to take advantage of business
not recognize just how valuable your
partners’ kindness and treat them as
business partners truly are; not just to
if they were inferior to the manager.
your properties, but to your professional
More and more I see managers talking
career. A positive relationship with
down to their business partners with
your business partners will absolutely
the attitude of “it’s their job and they
affect not only your work but how you
work for me.” Also managers will go
are perceived and respected by your
so far as to ask business partners for
peers. Managers should be aware
gratuities, with the expectation of
that business partners in this industry
receiving everything they want. They
are friends and always meet up at the
presume that since the business partner
events and luncheons. If you are a
can “write off” the expense, it’s really
manager that has burned your bridges,
no cost to the business partner. Besides
Continued on page 38
COMMON ASSESSMENT MAGAZINE • WINTER 2010
37
PROPER CARE AND NURTURING...
with their recommendations. What can
of just how valuable they are to us and
Continued from page 37
you do better to help them in their job
the success of our work. Could you call
all of the business partners will know.
functions? Leave for work early one
your business partner at five o’clock on a
morning and pick up a latte and deliver
Friday afternoon with an emergency that
pool of business partners that we have
it to them on the job site. Purchase a
needs immediate attention (of course)
to work with to become even smaller
gift card and sent it to them along with
and really expect them to first, answer
than it is. I personally like to treat my
a thank you card. This small gesture will
their phone and second, to jump right on
business partners as if I work for them. I
be tremendously appreciated. Just like
it for you? You should be able to answer
want to know what I can do for them to
us managers, hearing complaints all day,
this question with a yes. While it may be
make their job easier. Ask your business
every day, greatly influences our mood.
true that business partners are deducting
partners for their professional opinions
Business partners also receive those same
their expenses when they provide gifts
on issues that arise and move forward
complaints and must be onsite to provide
or sponsor us for an event, (which is still
a service, thus putting them on the front
a cost to them), it is a valuable gesture
line of the battle. Think about how great
and should be recognized. Showing your
you feel when you receive that one
appreciation – to anyone you encounter in
email from a homeowner, for no reason,
life – is always beneficial to you as well as
thanking you for that one small thing you
to those you encounter. The mere action
did last week, which has made their life
of you showing your gratitude will not only
more enjoyable. Your actions were just
benefit you but will carry you for a long
you doing your job, but that homeowner
time. It always makes us feel better when
did not have to do anything else, but
we make someone else feel good. The
someone taking the time to let you know
next time you see your business partner
that they were affected by that issue and
at an industry event, greet them and ask
were so grateful for your help feels good.
them if you can buy them a drink. Ask
Usually the compliments will carry us
them if there is anything that you can do
through until the next one.
for them. Taking the time out of your day
These actions will only cause the
Serving Community Associations Since 1983 Landscape Maintenance & Installation Irrigation Services & Water Management Experienced, Certified, Knowledgable Staff CLCA Certified Water Managers Certified Landscape Technicians (CLT) ISA Certified Arborists
Business partners are service providers just like we are! It is crucial that you
definitely be noticed and remembered the
share positivity with them and recognize
next time you call on them for their help.
their efforts. Without the help of our
800-439-9962 • fax 619-390-0865 www.pacificGreenLandscape.com
phone
to offer your help to improve their day will
Business partners are solicited many
business partners, how effectively could
times throughout the year for many things
we manage our communities? Just
such as manager sponsorships, event
imagine how terrible your day would
sponsorships, prize giveaways, etc. So
be if you did not have any business
when they choose to sponsor you for
partners working that day. That is proof
an event, make sure to do at least these
CA State Contractors License #462677
three things: 1. Attend the event. If you cannot attend, please notify the business partner as soon as possible. 2. Find them and thank them for their sponsorship. 3. Ask them if you can sit with them during the meal. Show them that you appreciate them!
Sharyn Edwards, CCAM, CMCA, AMS is a community manager with Hudson Management Services.
38
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
Day at the Races AUGUST 18, 2010
an say – our account executives know management backwards and forwards.
an say – our relationship managers speak your WIN nd understand your business.
PLACE
SHOW
CE an say – our technology group has ON, ed the business of association management. NTAL
Animal Pest Management
AV Builder Corp
Arborwell
Law Offices of Richard Salpietra
Artistic Maintenance
Peters & Freedman LLP
UCTION
Epsten Grinnell & Howell APC
Popular Association Banking
G4S Secure Solutions USA
Pro-Tech Painting
Morgan Stanley Smith Barney
Sullivan Construction Management
pEriEncE AMERICAN TECHNOLOGIES, INC.
O’Connell Landscape Peters & Freedman LLP
cy services due to water natural •disaster nking HOA Loans • Internet Cash Management Payment and mold Systems remediation• Dedicated Customer Service experts Cyndi Koester CCAM PCAM mercial and industrial AVP/Regional Account Executive and restoration
nse )
949.235.8498 Toll Free 866.800.4656, ext. 7494 cyndi.koester@cabanc.com
ion 784
cabanc.com
ion Banc is a division of Mutual of Omaha Bank. Member FDIC. Equal Housing Lender Member of Community Associations Institute. CACM Affiliate Member.
Restoration Management Company S.D. Preferred Property Managers, Inc. Smith Architects Steven Smith Landscape, Inc. The McGowan Companies
COMMON ASSESSMENT MAGAZINE • WINTER 2010 Equal Housing Lender
39
Service Directory Display advertisers receive a complimentary listing in the Service Directory.
COMMUNITY ASSOCIATION MANAGEMENT Associated Professional Services
FINANCIAL SERVICES CONT'D. Popular Association Banking
S.H.E. Manages Properties, Inc.
GENERAL CONTRACTORS Del Mar Pacific
Neal Chazin................. 619-299-6899 x101 fax 619-299-8242 nchazin@apsmanagement.com www.apsmanagement.com
Karen Martinez, CCAM .................................. 619-291-6300 x 320 fax 619-291-8300 karen@shemanages.com www.shemanages.com
Summit Property Management ACCOUNTANTS Sonnenberg & Company
Leonard Sonnenberg............ 858-457-5252 fax 858-457-2211 lens@sonnenbergcpas.com www.sonnenbergcpas.com
ATTORNEYS Adams Kesler
Adrian Adams...................... 310-945-0280 fax 310-945-0281 www.davis-stirling.com
Anderson & Kriger
Janet Wilcox......................... 619-589-8800 fax 619-464-2600 jwilcox@a-khoa.com www.a-khoa.com
Epsten Grinnell & Howell, APC
Jon Epsten, Esq.................... 858-527-0111 fax 858-527-1531 jepsten@epsten.com www.epsten.com
Feinberg Grant Mayfield Kaneda & Litt
Katy Krupp........................... 949-554-0700 fax 949-554-0707 kkrupp@feinberggrant.com www.feinberggrant.com
Greco Traficante Schulz & Brick, APC
Peter Schulz......................... 619-234-3660 fax 619-234-0626 pjs@gtlaw.com www.gtlaw.cc
Peters & Freedman, LLP
David M. Peters................... 760-436-3441 fax 760-436-3442 www.hoalaw.com
Law Offices of Richard Salpietra
Rick Salpietra........................ 858-756-2233 fax 858-759-9938 rsalpietra@salpietra.com www.salpietra.com
40
John Kiss.............................. 619-296-7232 fax 619-296-7011 summitpropmgt@yahoo.com
Walters Management Company
Joe Farinelli.......................... 858-495-0900 fax 858-495-0909 jfarinelli@waltersmanagement.com www.waltersmanagement.com
Curtis Management Company
Patrick S. Campbell, CCAM ............................................ 858-587-9844 fax 858-587-9972 pcampbell@curtismanagement.com www.curtismanagement.com
CONSULTING Curtis Management Company
Patrick S. Campbell, CCAM ............................................ 858-587-9844 fax 858-587-9972 pcampbell@curtismanagement.com www.curtismanagement.com
EMERGENCY RESTORATION SERVICES Clean Earth Restorations
Larry Hooper........................ 714-864-5171 fax 714-864-5190 lhooper@bpop.com www.bpop.com
Julie Villelli............................ 858-792-1500 fax 858-792-0076 www.delmarpacific.com
INSURANCE Berg Insurance Agency
Kimberly Lilley, CMCA, CIRMS ............................................ 800-989-7990 fax 949-586-9877 kimberly@berginsurance.com www.berginsurance.com
LANDSCAPE MAINTENANCE AND/OR CONSTRUCTION LaBahn’s Landscaping
Michael Salsberry................. 619-579-9151 fax 619-461-0814 msalsberry@labahns.com www.labahns.com
New Way Landscape and Tree Services, Inc.
Arthur Raybold.................... 858-505-8300 fax 858-505-8305 araybold@newwaypro.com www.newwaypro.com
Pacific Green Landscape, Inc.
Stephanie Lundstrom........... 619-390-9962 fax 619-390-0865 stephanie@pacificgreenlandscape.com www.pacificgreenlandscape.com
Rachel Roberts..................... 619-284-4239 fax 619-284-4279 rachel@cleanearthrestorations.com www.cleanearthrestorations.com
Steven Smith Landscape
FINANCIAL SERVICES Mutual of Omaha Bank / CondoCerts
Westturf Landscape
Cyndi Koester...................... 949-235-8498 fax 888-493-1973 ckoester@cabanc.com www.cabanc.com
First Bank
Jan Hickenbottom................ 800-848-6771 fax 949-477-0255 Jan.hickenbottom@fbol.com www.FirstBankHOA.com
Pacific Western Bank
Ken Carteron........................ 760-432-1335 fax 760-432-1339 kcarteron@pwbonline.com www.pwbonline.com
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
Gigi Golden-Smith............... 760-745-9916 fax 760-745-1982 ggolden@stevensmithlandscape.com www.stevensmithlandscape.com Heather Collins.................... 760-650-3120 fax 760-650-3125 heather@westturf.com www.westturf.com
OUTDOOR FURNITURE Patio Guys
Dee Tucker........................... 800-310-4897 fax 760-599-4660 commercial@patioguys.net www.patioguys.net
PAINTING CONTRACTORS Pro-Tech Painting
Chris Cena........................... 858-527-0200 fax 858-527-0220 chris@pro-techpainting.com www.pro-techpainting.com
PEST CONTROL Payne Pest Management
Willie Payne......................... 858-277-2228 fax 858-277-2212 wpayne@paynepestmgmt.com www.paynepestmgmt.com
RESERVE STUDIES Association Reserves San Diego LLC
Matthew Swain, RS............. 619-567-5239 fax 619-568-3564 mswain@reservestudy.com www.reservestudy.com
Sonnenberg & Company
Leonard Sonnenberg............ 858-457-5252 fax 858-457-2211 lens@sonnenbergcpas.com www.sonnenbergcpas.com
ROOFING Premier Roofing
Bill Capito............................. 619-667-4565 fax 619-667-1281 billc@premierroofingca.com www.premierroofingca.com
SECURITY SERVICES Bald Eagle Security
Dmitriy Todorov................... 619-230-0022 fax 619-230-6610 dmitriyt@baldeaglesecurity.com www.baldeaglesecurity.com
TOWING Western Towing
Kathy Tighe.......................... 619-297-8697 fax 619-296-2822 denisetb@westerntowing.com www.westerntowing.com
TREE SERVICE New Way Landscape and Tree Services, Inc.
Arthur Raybold.................... 858-505-8300 fax 858-505-8305 araybold@newwaypro.com www.newwaypro.com
WATER SUBMETERING California Sub-Meters
Danielle Poanessa................ 858-571-8999 fax 858-571-4470 danielle@calsubmeter.com www.calsubmeter.com COMMON ASSESSMENT MAGAZINE • WINTER 2010
41
WHAT’S NEW IN SAN DIEGO?
Curtis Management Company has been awarded the Management Contract for Vista Pacifica @ Rancho San Clemente Homeowners Association and Windward Community Association in Oceanside. Have you checked out CAI San Diego’s new website, www.cai-sd.org? We have many new features for you to enjoy. Please remember that in order to register for an event at member pricing, you must log in first. Your user name is your e-mail address for the main contact at your company (or your own email if you are a manager or homeowner member), and your password is your zip code. Feel free to call the chapter office if you have any questions.
Thank you to our August 27, 2010 Trade Show Exhibitors
2010 Chapter President Chris Hodge, PCAM and guest speaker Susan Clarke.
42
A-1 All American Roofing Advanced Painting and Wood Repair Agriculture Pest Control Services American Geotechnical Animal Pest Management Antac Pest Control Aqua Blue Co. AV Builder Corp Bald Eagle Security Services Barney & Barney, LLC Barr Insurance Services, Inc. Black Mountain Plumbing Bob Piva Roofing California West Patrol EasyTurf, Inc. Empire Community Painting Hersum Construction Inc. Interiors: By Design LaBahn’s Landscaping Landsystems Master Plumbing and Leak Detection
WINTER 2010 • COMMON ASSESSMENT MAGAZINE
Morgan Stanley Smith Barney Mt. Helix Pest & Termite Control, Inc. New Way Landscape & Tree Service O’Connell Landscape Pacific Green Landscape, Inc. Pacific Western Bank Payne Pest Management Popular Association Banking Premier Roofing CA, Inc. PrimeCo Painting, Inc. Progressive Security Screens Pro-Tech Painting Reconstruciton Experts ResCom Services, Inc. Restoration Management Company Rodent Pest Control S.B.S. Lien Services Service Master by Rapid Response Servpro of Carlsbad Sullivan Construction Management Summit Security US Bank Wells Fargo Westturf Landscape Management Wood Wizzards
Position Yourself Above the Rest with the Essential Credential™ There’s one sure way to position yourself for success and advancement in community management— just as more than 10,000 other managers have.
Obtain the Certified Manager of Community Associations® (CMCA) credential! The CMCA can help you reach your goals, earn more money and accelerate your career! And success requires just three simple steps.
1 2 3 Complete and pass a prerequisite course or have five years of experience
Submit application for CMCA examination.
Take & pass CMCA examination!
Start today by downloading a free, comprehensive study guide at www.nbccam.org!
Learn more about the CMCA certification program, including prerequisite courses and experience requirements, at www.nbccam.org or call 866.779.CMCA.
The CMCA is awarded by the National Board of Certification for Community Association Managers (NBC-CAM) and has been granted accreditation by the National Commission for Certifying Agencies (NCCA). NCCA accreditation provides independent validation that the CMCA program meets or exceeds twenty-one standards concerning various aspects of the certification program including its purpose, structure, governance, psychometric foundation, policies and procedures.
1081 Camino del Rio South Suite 207 San Diego, CA 92108
2010
CAI-SAN DIEGO Marketing Plan MeMbers
Platinum
Gold animal Pest manaGement Bald eaGle security del mar Pacific General contractors mutual of omaha Bank/condocerts Pacific Western Bank Peters & freedman, llP PoPular association BankinG Premier roofinG of california, inc. Pro-tech PaintinG co. restoration manaGement comPany
Bronze Anderson & Kriger Artistic MAintenAnce AssociAtion reserves sAn diego, LLc Av BuiLder Berg insurAnce Agency cLeAn eArth restorAtions eMercon construction FeinBerg grAnt MAyFieLd KAnedA & Litt, LLP interiors: By design LABAhn’s LAndscAPing LAndsysteMs, inc. LAw oFFices oF richArd sALPietrA MAster PLuMBing & LeAK detection Mt. heLix Pest And terMite controL new wAy LAndscAPe & tree service o’conneLL LAndscAPe PAciFic green LAndscAPe PAtio guys reconstruction exPerts rodent Pest technoLogies sBs Lien services serviceMAster By rAPid resPonse sKy security services us BAnK westturF LAndscAPe MAnAgeMent