Business Spotlight: Meeting Customers’ Needs

Meeting Customers’ Needs

Reed to Take Over Arvest Private Banking Manager Role

by Stevie Williams

You will see a familiar face in a new role at Arvest. Sonya Reed was named mortgage manager at Arvest Bank in June and will be taking over the private banking manager title in the new year.

“I am thankful that this opportunity allows me to use my experience in new areas,” Sonya said. “With a broader understanding of the depth of Arvest financial solutions, I am better able to serve our customers.”

Sonya began her career at Arvest on the Wealth Management side in 2007 as a client advisor, eventually holding the titles of investment officer and vice president before moving over to the bank side earlier this year. “Sonya’s commitment to the customer reflects our bank’s company culture,” said Kim Adams, Arvest local bank president. “At Arvest, we are able to offer any financial solution a customer would need, yet we are small enough to have relationships with individual customers. Sonya takes this to heart and offers personalized service to her customers, whether they are buying a new home, expanding their business, interested in additional banking options, or have questions about how to plan for retirement.”

Sonya is a native Bartian. She graduated from Bartlesville High School, earned her degree from Oklahoma Wesleyan University, and taught in Bartlesville Public Schools prior to her banking career. Sonya and her husband, Scott, raised their daughter, Sadie, in Bartlesville, who married classmate Thad Reed. Now their two children are the next generation of Bartians. With local ties, Sonya enjoys connecting with customers and being part of the Arvest Bartlesville mortgage team of Jill Carse, Julia May, Jennifer Tomlinson, and Lindsay Horton. That team has a combined 38 years of banking expertise.

“Arvest offers our clients a unique mortgage experience by servicing 99 percent of our mortgage loans,” said Sonya. “This means our mortgage loans are all conducted and financed by Arvest Bank, giving our customers local branch service, automatic access to online account information tied with their online banking, and customer service available via online, phone, email, or in-person.”

In addition, Arvest offers its own mortgage app called Home4Me, allowing customers to apply for a home loan by using their mobile devices or online through Arvest.com. Customers are even able to begin the process on one device and finish up on another with a seamless transition.

With a wide variety of loan programs, Sonya has been able to meet with customers about loans for homes, rural development, construction, and refinancing. “I have also been fortunate to talk to veterans about options for VA loans offered at Arvest,” said Sonya.

January will bring another title for Sonya, as she will become the private banking manager upon the retirement of long-time Arvest Bank employee Barbara Winters. Private banking specializes in aiding physicians and business professionals with personalized service, focusing on a comprehensive approach to banking and attaining financial goals.

Sonya is connected to the community as a member of the Green Country Pilot Club, and she serves on the boards of directors for The Journey Home and the Bartlesville Library Trust Authority.

In June 2021, Arvest was named Business of the Year by the Bartlesville Chamber of Commerce. Additionally, Forbes magazine recognized Arvest Bank as one of the “World’s Best Banks” and as part of its “Best-In-State Employers 2021” in April of this year. JD Power certified the Arvest Go mobile app for providing “outstanding mobile banking experience” in May and in October, Newsweek magazine named Arvest Bank as one of America’s “Most Loved Workplaces.” Sonya’s commitment to her customers, her investment and banking experience, and Arvest’s company culture are evidence of the recent accolades Arvest has received.

Sonya Reed can be reached by email at sreed@arvest.com or by phone at 918-337-4363.