Hot Tips Calendar Keeping warm, healthy and safe: December 2012 - December 2013
December 2012: Emergency Information
Welcome to Age Scotland’s second ‘Hot Tips’ calendar which pulls together some of the key actions you should take over the course of the coming year to make sure your home is safe, warm, comfortable and affordable. Once again, we’ve teamed up with a range of partners to bring you the best guide possible. At the end of the calendar, there’s a postcard so you can let us know what you’ve done and what content you’d like to see in future calendars. We’d love to hear from you! This month, we want to ensure you’re prepared as best as possible for unwelcome surprises like a burst water pipe. Make sure you have an emergency kit ready for any power failures, including a torch and batteries, portable radio, first aid supplies and emergency numbers. If you have a mobile phone, keep it charged and close to you! 1. Radio and television: stay tuned to local stations for updated weather forecasts.
2. Room temperature: if you’re home all day, you may not be aware how cold your room is, so check and maintain a warm heat. Consider purchasing a cold alarm to warn if the room becomes dangerously cold. 3. Food and drink: keep your store-cupboard well stocked, including a supply of bottled water or canned drinks in case you are unable to go out. 4. Burst pipes: know where to find the stop valve that controls your water supply and make sure you know how to shut it off quickly in an emergency. If you are unable to do this yourself, ask your neighbour, family or a friend to help. 5. Repairs: keep the number for your council or local Care & Repair handy. Your council will have a plan for helping older people in severe weather. Care & Repair can supply details of reputable contractors and could short-cut your request to the right person, so get in touch if your emergency relates to a repair.
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Did you use Age Scotland’s 2011/12 Hot Tips calendar? If so, we’d love to hear from you. Visit our website at www.agescotland.org.uk and follow the links to the brief survey. Your support will be invaluable in ensuring we can continue to produce our Hot Tips calendars in the future!
January 2013: Get in Shape for 2013! Happy New Year from Age Scotland! We hope 2013 is a guid one for you and yours. This month, we’re looking at a resolution that’s worth keeping – getting fit and healthy. Exercise is for everyone, has many proven benefits and is even a first line treatment for many conditions. This year, The Alliance has given us their tips for getting in shape. The Alliance provides a voice for the two million people living with long term conditions in Scotland, helping them enjoy full and positive lives free from discrimination and supported by high quality services. A central pillar of their work is ‘self-management’, which puts the individual in the driving seat, supporting and encouraging them to access information and develop skills enabling them to live their lives on their terms. • Aim to be active every day, no matter how much or how little you can do. Exercise doesn’t have to involve sweating, pain or wearing lycra to benefit your health! • Taking regular exercise can help prevent and manage many long term conditions such as heart disease, cancer, diabetes and arthritis. Ask your GP for more information about what exercise would be good for you and find out more about self-managing your long term condition at: www.myconditionmylife.org. • Try to spend less time sitting or lying down. Walking can be a good way to help keep your joints moving and reduce pain and stiffness. • Physical activity can be fun and sociable. Most areas will have projects for older people that allow you to try activities you enjoy and meet new people.
• The Alliance encourages older people living with long term conditions to be more active through walking. You can find out more about how to be active in your area by logging on to: www.activescotland.org.uk. More information about ageing and physical activity is available in The Alliance’s report PATH to Active Ageing, available from its website www.alliance-scotland.org.uk. For more information call 0141 404 0231.
What did you do? We’d love to hear what you did this month! Fill out the survey at the end of the calendar, or complete the Hot Tips questionnaire on the Age Scotland website.
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Did you use Age Scotland’s 2011/12 Hot Tips calendar? If so, we’d love to hear from you. Visit our website at www.agescotland.org.uk and follow the links to the brief survey. Your support will be invaluable in ensuring we can continue to produce our Hot Tips calendars in the future!
February 2013: Adapting your Home Age Scotland’s members continually tell us that staying in their own home for as long as possible is their top priority. Sometimes, people require just a little bit of help to support them, and adaptations could play a big part in this. If you’re finding it a bit more difficult to get into or around your home than you used to, maybe it’s time to plan ahead and think about what support you might need to help you live independently at home. For homeowners: Grant funding for repairs is now very limited, so you may need to use your own assets to cover the cost of repairs. However, where grants are not available, councils have a statutory duty to provide, as a minimum, a comprehensive package of information, advice and practical assistance to help bring your home to an improved standard of repair. Local councils also have a duty to provide advice to those who need it and to organise repairs in a way that meets the needs of private households. Why not contact your local authority to find out what grants are available in your area, or to get the ball rolling with repairs to bring your home up to an acceptable standard. For people with disabilities: Mandatory grant assistance is only available in relation to disabled adaptations. The Housing (Scotland) Act 2006 requires councils to provide assistance to make a house suitable for a disabled person where that house is their main residence. For tenants: If your home isn’t meeting your, or anyone else in the household’s needs, contact your landlord to find out their policy for adaptations. Landlords are generally responsible for “permanent adaptations” for fixed items such as showers or permanent ramps.
Telehealthcare: You might want to consider telehealthcare and a personalised alarm system to give you some extra security or support to stay in your existing home. Speak to your social services department to see what support is available.
What did you do? We’d love to hear what you did this month! Fill out the survey at the end of the calendar, or complete the Hot Tips questionnaire on the Age Scotland website.
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Did you use Age Scotland’s 2011/12 Hot Tips calendar? If so, we’d love to hear from you. Visit our website at www.agescotland.org.uk and follow the links to the brief survey. Your support will be invaluable in ensuring we can continue to produce our Hot Tips calendars in the future!
March 2013: Checking your Benefits The coming year will see a lot of changes to the system of benefits and tax credits. Most of the changes taking place will affect people who are under state retirement pension age. However, with less money around, it’s vital to ensure you’re getting all the support you’re entitled to. With that in mind, here’s our handy guide to benefits for people over state pension age. If you’re not sure when your state retirement pension age will be, call the Age Scotland Helpline on 0845 125 9732! Pension Credit: You may qualify for pension credit if you have a low income and modest savings; extra amounts are paid to some people who are carers, are disabled or who are liable for mortgage interest payments. The types of Pension Credit are: Guarantee Credit – if your income is below the “minimum guarantee” the Attendance Allowance and Disability Living guarantee Credit makes up the difference. Allowance: Attendance Allowance can be claimed by Savings credit – if you are 65 or over and have savings anyone 65 or over needing care or attention. Many or income above a specified level, you may be able to older people will be receiving Disability Living Allowance receive this extra credit. which they qualified for before they were 65: this Housing Benefit: Housing benefit can help towards benefit is being abolished for working age people and the costs of your rent. The amount you receive may replaced by Personal Independence Payment, but be reduced if there are adults other than yourself or under current plans your Disability Living Allowance your partner living in your home. should not be affected if you are 64 or over. Housing benefit rule changes may affect couples in which one person is under state pension age if they have more bedrooms than they are considered to need. Council Tax benefit: Council Tax Benefit is changing in April 2013 but your local council will still be able to tell you what help you can get.
What did you do? We’d love to hear what you did this month! Fill out the survey at the end of the calendar, or complete the Hot Tips questionnaire on the Age Scotland website.
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April 2013: Active Ageing Being active is good for you. The more fit or active you are, the lower your risk of getting coronary heart disease or stroke, high blood pressure, type 2 diabetes and some cancers. It also helps reduce your risk of obesity and dementia. That’s why this year we’ve teamed up with the British Heart Foundation Scotland for some top tips on keeping active, fit and healthy. You should aim to be active every day, and do at least 150 minutes of moderate intensity activity like a brisk walk or ballroom dancing over the course of the week. Moderate intensity activities will make you feel warmer, breathe harder and make your heart beat faster than usual, but you should still be able to carry on a conversation – so that’s a target for you to aspire to! It’s never too late to start being active. Walks in the park, gardening and housework are all great ways to get moving. Changing a few daily habits soon adds up to a more active lifestyle. You can learn more about getting fit and healthy by joining the British Heart Foundation’s free Heart Matters programme, on 0300 330 3300, or register online at www.bhf.org.uk/heartmatters.
And another thing! Spring is a good time to assess winter damage like fallen or loose roofing tiles or slates and have the gutters cleaned. There may be evidence of water coming into your attic, windows or wall so get any problems sorted out now.
Top five tips 1. Start small and progress at your own speed. If you’d like to be more active, try activities you’re comfortable with and build on them over time. 2. Walk more each day. Walk all or part of the way to the shops, or just go out to get some fresh air. 3. Climb more stairs. Walking up and down stairs makes your muscles and bones stronger. 4. Avoid sitting down for a long time. If you’re reading a book or watching telly, why not take a break and go for a walk every half hour. 5. Eat well. Combining a healthy diet with being active is the best way to help lose or manage your weight and reduce your risk of getting coronary heart disease.
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Did you use Age Scotland’s 2011/12 Hot Tips calendar? If so, we’d love to hear from you. Visit our website at www.agescotland.org.uk and follow the links to the brief survey. Your support will be invaluable in ensuring we can continue to produce our Hot Tips calendars in the future!
May 2013: Repairs
Age Scotland’s Helpline receives a huge number of calls each year from people thinking about getting home improvements done – particularly as we move into warmer and dryer weather. Perhaps you should start thinking about which jobs you’d like to get done around the house? Inspecting your home on a regular basis is the best way to protect it - you’ll find a little care and maintenance goes a long way!
Step 2 – discussing the options
If you’re anxious about getting work done to maintain your property, contact your local Care & Repair team, which offers independent advice and assistance to help homeowners repair, improve or adapt their homes so they can live in comfort and safety in their own communities.
Care & Repair staff can also go over any financial issues with you, including lending options available to owners, grants, loans and charitable funding. They can also discuss how you can use your personal resources or utilise the value of your home to help pay for vital repairs and improvements.
Step 1 – the home visit Care & Repair staff can visit you at home to assist you through the process of deciding what work is to be done and organising the building works. This home-based and personalised service puts you in control of decisions.
Once you know what needs done, Care & Repair staff take you through each step, from acting as advocates and discussing your case with other professionals, to co-ordinating repairs and even arranging the work for you! Step 3 – talking money
To find your local Care & Repair team, telephone 0141 221 9879 or log on to the website at: www.careandrepairscotland.co.uk.
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June 2013: Changing your Supplier With fuel prices seeming to only ever get higher, it’s crucial to ensure you’re getting the best deal for heating your home. Older people are recommended to heat their living areas to between 21°C and 23°C and non-living areas to 18°C. Make sure you’re paying the right price for the gas and electricity you use by switching payment method, tariff or supplier. For most people, switching involves three simple steps: 1. Find details of your current tariff and energy use from your latest bills, and decide which payment method you want to use. To be sure you’re switching to the best deal, it is important to have the following information to hand, all of which should appear on your bill: • Your current supplier and tariff. • Your postcode. • The number of units you use per year, in kilowatthours (kWh).
3. Register your details with the new supplier Once you’ve decided on the tariff that is best for you, you can transfer either through a comparison service, or by contacting the new supplier directly.
The new supplier is responsible for organising the change, and it will tell the old supplier that you wish • Your current payment method - direct debit, to transfer. The new supplier will agree a date with standard credit, or prepayment meter. the old supplier for the transfer. The whole process 2. Compare prices - the easiest way to do this is using can take up to six weeks to complete. an accredited comparison service, by phone or online. • Use one of the Ofgem-approved price comparison services – find these on Age Scotland’s website. • If you don’t have access to the internet, you can call Citizens Advice Direct on 0808 800 9060. They can provide contact numbers for the price comparison services and give further help and advice. They can also post copies of its price comparison fact sheets. • You can also call the energy companies directly and ask about their prices.
Don’t forget! Summer is the best time for external painting, checking the condition of garden paths and taking an overview of the whole house. A surprising number of people who think about major repairs, such as reroofing or rewiring, delay these until autumn or the winter months. Why not get them attended to while the days are longer and contractors can be more flexible about their working hours?
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July 2013: Getting Out & About While long, hot summers are a rarity in Scotland, the longer days mean there’s more time to get out and about. We’ve looked at health and wellbeing a lot this year, which reflects the growing evidence that exercise is as important in older age as ever and it is never too late to reap the benefits! Here are some activities to help target ‘problem’ areas: • Heart and blood pressure: dancing, walking (with or without a frame) and housework. • Muscle strength balance and flexibility: chairbased group games, physiotherapy, tai chi, yoga and everyday household tasks. • Mind and coordination: knitting, arts and crafts, cooking, playing sodoku or card games and completing crosswords. There are 3 key steps to health & wellbeing in later life: 1. Do as much as you can every day to keep in shape. 2. Eat the right balance of foods to get the nutrients you need. 3. Feed your mind with fun & stimulation to stay sharp. If you’re concerned about the right kind of exercise for you, speak to your doctor, physiotherapist or activity coordinator if one is present where you live. Stay Sun Smart! The over 65s are the most likely age group to be diagnosed with late stage skin cancer. When the sun is strong, try relaxing in the shade and cover up with hats, sunglasses and loose, long-sleeved clothing. Slap on SPF 15 sunscreen, with a four or five star rating to protect against UVA and UVB rays. Sunscreen should be applied throughout the day to ensure skin protection.
What did you do? We’d love to hear what you did this month! Fill out the survey at the end of the calendar, or complete the Hot Tips questionnaire on the Age Scotland website.
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Did you use Age Scotland’s 2011/12 Hot Tips calendar? If so, we’d love to hear from you. Visit our website at www.agescotland.org.uk and follow the links to the brief survey. Your support will be invaluable in ensuring we can continue to produce our Hot Tips calendars in the future!
August 2013: Getting Energy Efficient Keeping warm during winter is so important. To make sure you’re able to heat your home without worrying about the bills, it’s a great idea to make your home as energy-efficient as possible. Summer’s a good time to do this, so if you’re looking for some simple ways to save energy and money, here’s a few things to do right away. Phone the Energy Saving Scotland Advice Centres Experts from the Centres can provide free, impartial reports on saving money on household energy bills and determining if you’re eligible for benefits, tax credits, cheaper fuel tariffs or even free central heating, draught-proofing devices or insulation. The Centres will also be able to tell you about the UK Government’s Green Deal initiative and how to get involved with that. Get in touch with your local network: 0800 512 012. Contact your supplier’s energy efficiency helpline. Your gas and electricity suppliers are required to offer energy advice, funding for loft and cavity wall insulation (including grants), and free energy saving light bulbs, so find out what schemes are currently on offer! Some top tips 1. Always turn off lights in empty rooms, and use low energy light bulbs. They last up to 10 times longer than ordinary bulbs, use only a fifth of the electricity and can save around £40 over the lifetime of the bulb! 2. Turn off your electrical appliances at the wall instead of leaving them on standby – which uses almost the same amount of energy as if they were switched on.
3. Set your thermostats correctly; reducing room temperature by 1˚C could cut your heating bills by up to 10%. 4. Check your hot water cylinder isn’t too hot – set it at around 60˚C/140°F, and make sure your heating and hot water only come on when required. 5. A dripping hot water tap wastes enough hot water in one week to fill half a bath, so fix leaking taps and make sure they’re fully turned off. 6. Washing with a full load uses less energy than two half loads. Also, avoid washing at high temperatures. 7. Choosing the highest energy rated model (A or A+) when replacing appliances such as fridges and washing machines will save money over time. 8. Insulate water tanks and lag pipes and fit double or secondary glazing to keep the heat in. 9. Now we’re approaching autumn, have your central heating system checked and serviced – if you haven’t already done so, it may be worth taking out a service contract with a gas supplier.
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September 2013: Your Housing Options
It’s never too early (or late!) to plan ahead. It’s important to think whether your home is suitable for your needs. Housing Options Scotland (HOS) is a unique charity helping older and disabled people find “The Right House, in the Right Place”. HOS promises to work with anyone who needs its help. Since the charity was established in 1997 thousands of people have been helped into suitable housing. Accessing support from the charity couldn’t be easier – just following the steps below: 1. Complete the Housing Options Scotland form Log on to www.housingoptionsscotland.org.uk and click on the tab “get help”. If you would like a paper copy or to receive the form in an alternative format, email info@housingoptionsscotland.org.uk or telephone 0131 247 1400. All the information is confidential and the only information required is what is relevant to your housing options.
2. Your housing approach report: HOS will produce a detailed written report for you outlining all your potential housing options, which can help you decide whether to stay in your current home or move. If your home needs to be adapted to meet your needs, HOS can help with advice on funding, design & planning. 3. Moving forward: If you want to progress one of your options, HOS will allocate you a named housing options broker who will help you do this. HOS can also offer you the services of a peer supporter (a former client who has been trained to offer additional advice and support). 4. Thinking ahead: If you’re not thinking about moving or adapting your home in the near future, the HOS website is still worth a look. The site is packed with readable and accurate information and testimonials from current and former clients.
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October 2013: Welfare Reform Welfare reform is one of the biggest changes taking place this year. In the past, older people across Scotland have typically under-claimed benefits which have been available to them, so it’s vital to get to grips with the new system. Forewarned is forearmed! Universal Credit: This month the new benefit ‘Universal Credit’ is due to be introduced to replace many means-tested benefits and tax credits for people of working age. Housing Benefit: If you currently receive Housing Benefit to help with your rent, the way this help is processed is likely to change over time as help with rent will be paid through Universal Credit for “working age” people or through Pension Credit for people over state pension age. Pension Credit: Any couples already claiming Pension Credit when Universal Credit is introduced will be able to continue claiming this. However, for new claims, couples where one person is under Pension Credit age and the other receives Pension Credit will no longer be able to claim Pension Credit but will instead have to claim Universal Credit. Disability Living Allowance: People under 65 who claim Disability Living Allowance will be gradually reassessed under the new benefit rules for Personal Independence Payment. Still unsure? There may be more welfare reform changes between the time of writing and October 2013. It is particularly unclear what help may be available to people over State Pension Age who are still working. For up-to-date information about benefits, call the Age Scotland Helpline on 0845 125 9732.
Check out the programme for Luminate, Age Scotland’s national festival of creative ageing – www.luminatescotland.org – and see what you’d like to attend!
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Did you use Age Scotland’s 2011/12 Hot Tips calendar? If so, we’d love to hear from you. Visit our website at www.agescotland.org.uk and follow the links to the brief survey. Your support will be invaluable in ensuring we can continue to produce our Hot Tips calendars in the future!
November 2013: Getting Set for Winter Being prepared for winter will make it far easier to deal with extreme weather. Here are some essentials to make sure you’re ready when the weather takes a turn for the worse! Emergency contact arrangements: Make agreements with family and friends and identify meeting places. Important local phone numbers: Note your doctor’s number, that of the local the police station and any others you may need. Neighbours: Find out if any neighbours might need your help – or if they can be of any help to you! Emergency kit bag: Make sure you have yours prepared! (See above for details). Useful information: Keep a note of your gas, electricity and telephone suppliers, and your insurance company. Medication: Make a note of your prescription medication and restock your medicine cabinet. Food & drink: Stock up your store cupboard and freezer with soup, dried foods and also some food that you can eat even if there is a power cut. Keep a supply of bottled water and long-life snacks, and don’t forget some high energy sweets or drinks too! Utilities: Make sure you know where your water stop cock is and where to switch off your gas and electricity supplies.
The Scottish Government’s www.readyscotland.org website has loads of information and advice on planning for emergencies.
Some other things to think about Insurance: Ensure you have adequate buildings and contents insurance and find out whether your policies cover you for risks such as flood or storm damage and the costs of temporary accommodation if your home becomes uninhabitable. Frozen pipes: If cold weather is forecast, it is best to keep the heating on overnight at a low temperature so the pipes won’t freeze – simply turn your thermostat down to 15°C. Local information: Find out what services in your area provide advance warning of severe weather and updates during storms and flooding. These include local radio stations, Met Office UK Severe Weather Warnings, SEPA Flood Warnings, and the national Floodline service.
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December 2013: Hot Tips for the Home
Knowing you’ve taken care to minimise risks in your home will put your mind at ease, letting you relax and enjoy the festive period. We’ve got some final safety suggestions for you this month and, while they’re relatively simple in most cases, it’s the small things that can make the biggest difference – like fitting new batteries in your smoke alarm! Fires and heaters • For open fires, check the hearth, floor and furnishings for sparks or embers and get your chimney swept every year. Also, use a fireguard and don’t overload the grate or bank the fire too high. • For gas or electric fires, make sure you switch off at the socket before bedtime, and have your gas fires, boilers and central heating checked annually. Smoke and gas • Buy and fit a smoke detector and carbon monoxide alarm. You may get these free if you’re on your energy supplier’s Priority Services Register.
• Don’t plug up air vents to cut down on draughts – this may cause a build up of carbon monoxide. Nightwear & electric blankets • Make sure you have enough bedding and try to keep your bedroom at a comfortably warm temperature – between 21-23°C is best. • In case of a power cut during the night, keep a torch by your bed and a hot drink in a flask should you awake. • Wear warm night clothes and/or thermals and socks in bed. Use a hot water bottle or an electric blanket. If your electric blanket is not new, have it checked. Your local Fire department can tell you how. • Replace your electric blanket if it is over 5 years old. If you smell gas, phone the National Grid on 0800 111 999.
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Did you use Age Scotland’s 2011/12 Hot Tips calendar? If so, we’d love to hear from you. Visit our website at www.agescotland.org.uk and follow the links to the brief survey. Your support will be invaluable in ensuring we can continue to produce our Hot Tips calendars in the future!
Thanks Support from partner organisations and charities has been crucial to the development of this publication and we gratefully acknowledge their assistance.
Scottish Government
Long Term Conditions Alliance Scotland
0845 833 0200 info@agescotland.org.uk www.agescotland.org.uk Age Scotland Helpline: 0845 125 9732 helpline@agescotland.org.uk Like us on facebook Follow us on
Care & Repair Scotland
British Heart Foundation
Housing Options Scotland
Notes
Notes
Freepost RSBS-KEHC-GBBC Age Scotland 160 Causewayside EDINBURGH EH9 1PR
Hot Tips Feedback Form Age Scotland is grateful to the Scottish Government for funding to support the creation, publication and distribution of Hot Tips, and we hope you found it a useful resource. We’d be really keen to hear how you’ve used the calendar throughout the year and what you’ve done to help get ready for winter, keep fit and healthy or access support and services which are available to you. In order to ensure that we can continue to produce our Hot Tips calendars in the future, it’s important for us to find out how people have made use of the resource.
Therefore, we’d be grateful if you could take a few moments to complete the short questionnaire below and return this to us free of charge. Please don’t worry about the cost of postage – this is covered by the grant which pays for the calendar. Alternatively, the Age Scotland website contains a link to an online survey which lets you tell us what you’ve done on a month-by-month basis if you’ve been completing it over the course of the year, or an annual review. We would be delighted to receive your feedback and comments – the online survey and postcard should be completed and submitted by 31 March 2014.
Your name: Address:
Post Code: Email address: Telephone No: I would be happy to be contacted to discuss the activities I’ve undertaken in the Hot Tips calendar. I am interested in acting as a case study for activities I’ve undertaken in the Hot Tips calendar.
Age Scotland, part of the Age UK family, is an independent charity dedicated to improving the lives of older people in Scotland, within a charitable company limited by guarantee and registered in Scotland. Reg No: 153343 Charity No: SC010100. Registered Office: Causewayside House, 160 Causewayside, Edinburgh EH9 1PR. Whilst we aim to ensure that the information in this calendar is factually correct at the time of production, Age Scotland cannot be held liable for any errors or omissions. Please ensure that you have up to date information which clearly applies to your situation, and seek advice where appropriate. Photographs © Copyright Age Scotland/Age UK and Helen Wyllie