www.britishcouncil.org.my/pdu
Diversity The British Council represents diversity and the Professional Development Unit offers an extensive range of public and in-company training courses, workshops and talks.
Professional Development With an understanding and commitment to professional development our training provides: • Long term development plans • Talent reviews • Soft skills integrated with language learning • Improved communication skills • Transferable skills to lead and develop your staff
Flexibility Choose days, times and delivery to suit your company needs. Choose from: • 36-hour extensive courses • 4-day intensive courses • 2-day workshops • 1-day workshops • 2-hour customised talks.
Customised courses Tell us your required work force competencies and we will custom develop materials for you. Optimal class size: 20 participants for dynamic student-centred learning and individual feedback.
BC trainers have a proven track record of successfully delivering relevant, work-related training. We have a team of highly qualified trainers who will design and run training programmes to meet your company’s individual training needs. Coming from a variety of backgrounds, our trainers also have expertise in a range of specialisms. This means we can focus more specifically on your requirements. British Council trainers continuously update and develop their skills and knowledge through our in-house development programmes.
At the British Council we focus on learning. Our training is designed to be relevant to your company’s needs with carefully prepared work-related materials. Learning is highly interactive, using role-plays and simulations and catering for all learner styles. As well as making learning a fun and enjoyable experience this methodology also ensures that what is learnt in the classroom can be readily applied in the workplace.
/ 7900 start with a language assessment before presenting a formal training proposal. After a training schedule has been agreed, we will draft a contract and then invoice you once the training starts.
Language assessment We offer courses from Elementary to Advanced level. To ensure your staff get the full value of the course we group your staff in classes according to their level. The test has sections on Grammar, Vocabulary and Reading and an interview with one of our trainers to test their speaking and listening skills. There is no pass or fail mark. Candidates will be provided with scores from A1 to C1.2 on the Common European Framework.
CBEC DESIGN
CUSTOMISED BUSINESS ENGLISH COURSE
Meeting with client
Whether your organisation works in medicine or IT, banking or retail we can deliver the language training you need.The CBEC is a fully customised training solution that provides course participants with the job specific language & business skills they need to work and communicate more effectively in English.
Needs analysis data
Client documents Syllabus
Placement testing
Course design Learning Aims
CUSTOMISED LEARNING OBJECTIVES For customised courses, learning objectives and syllabuses are written specifically for each group of 20 participants. We will discuss your key performance indicators, carry out a needs analysis of your participating staff, collect samples of materials and documents that they use daily in English and focus our syllabus design to the workplace competencies appropriate for your staff.
Final CBEC course
Feedback from previous course
CBEC BLP DESIGN
Online study
Final CBEC BLP course
Meeting with client II
Personalised remote coaching
CBEC BLENDED LEARNING PROGRAMME This programme complements our face-to-face courses with innovative e-learning and personalised coaching to improve participants’ business communication skills.
Pronunciation training
Testimonials about our courses and trainers: Excellent, she is good in communicating with participants Ministry Of Finance
A very interesting teacher she makes the class interesting by giving everyone the chance to participate Attorney General’s Chamber
In short, learning could not have been any more enjoyable than this. FSTEP
Excellent delivery and teaching methods BASF
Fully engaging, we learnt so much. UITM Superb and brilliant! EXXON MOBIL
The trainer was pleasant and helpful Ministry Of Foreign Affairs
BUSINESS COMMUNICATION SKILLS TRAINING
Our Business Communication Skills courses are divided into two streams: Speaking for Success and Speaking and Writing for Success. These courses are specially designed to help Malaysian professionals communicate more effectively in the work place by combining English language training with useful soft skills training, e.g. taking part in meetings or telephone skills.
Learning Aims The British Council has developed Business English learning aims according to Common European Framework levels, and these form the basis of our course syllabus design. Whether you choose a customised or off-the-shelf course we will ensure the grammar needs of your staff are integrated with the four skills: reading, writing listening and speaking within a syllabus focussed on functional language, real-world communication and soft skills. An example of one of our Upper Intermediate learning aims is: “I can follow extended discussions within my field of work: understanding industry trends; discussions about company products/practices” This approach to organizing the course will result in more interactivity and communication among the participants, who will feel more confident in their everyday person-to-person interaction as a result.
Assessment Assessment takes place during the course in the form of assessed tasks and short tests. Learner training is an important element of our methodology and participants will learn how to assess their own performance, peer review each other’s work and be better learners inside and outside the classroom.
public Business English and General English courses. Using the latest resources, these courses cover speaking, writing, reading and listening in a Business English context.
Feedback and individual progress is given throughout the course and participants will be given an overall score in the trainer’s report at the end of the course. A report with comments on all course participants will also be given to the client.
British Council Professional English Test (NEW) The British Council Professional English Test has been developed in partnership with Roehampton University (UK) to audit your staff’s language training needs. The four key parts of the test are as follows: • core Test Grammar, Vocabulary and Reading • skills Test of Speaking • skills Test of Listening • skills Test of Writing Results from the British Council Professional English Test will also facilitate: • Benchmarking purposes • Filtering potential future employees for interview • Filtering students to identify those ready for IELTS • Filtering current employees for promotion
(2 days) Effective Presentation Skills - Premium Version (2 days)
Interpersonal Communication Skills (1 day) Effective Public Speaking (1 day)
ACCREDITATION PROGRAMMES
CV Writing (1 day)
British Council Certificate in Management Designed for new managers, this certificate is awarded to those who excel in essential managerial skills. Essential Skills for Managers I (2 days) Fine Tuning Writing Skills for Managers (2 days) Effective Presentation Skills (2 days)
Fine Tuning: Writing Skills for Managers (2 days) Writing for the Web (2 days) Effective Marketing Skills (2 days)
Effective Negotiation Skills (2 days)
OR
Effective Team Working (1 day)
Essential Skills for Managers I (2 days) Essential Skills for Managers II (2 days)
Making Meetings Work (1 day)
Fee RM4,680 (save RM1,560) British Council Certificate in Professional Skills Designed for Malaysian executives, this certificate provides skills development to enhance participants’ productivity at work.
Customer Service Essentials for the Front Line (1 day)
Communicate with Confidence (2 days) Time Management (1 day) Business Writing Essentials (2 days)
OR
Effective Team Working (1 day) Making Meetings Work (1 day)
Fee RM2,830 (save RM940) Enjoy 25% discount on all individual courses if you enrol on either programme. -
CLIENT LIST IT/Electronics & Technology Accenture Avago Technologies Comptel Communications DKSH ECS Pericomp Fuji Xerox Asia Pacific Getronics Solutions (M) HexoSys Intel Technology Kobe Precision Technology Motorola Technology MYNIC Bhd Openet Telecom Malaysia Quantum Beez Renesas Semiconductor Robert Bosch Malaysia Shell Information Technology International Software AG Operations Malaysia STEC Technologies Texas Instruments Malaysia WoodWing Asia Pacific
Hospitality Eastern and Oriental Hotel Ilham Resort Shangri-La International Hotel Management Ltd The Sunway Group
Ministries Attorney General's Office Department of Marine Parks Malaysia Department of Statistics Ministry of Entrepreneur and Co-operative Development Ministry of Foreign Affairs Ministry of Higher Education Ministry of Information, Communication and Culture (KPKK) Ministry of International Trade and Industry Ministry of Natural Resources and the Environment Ministry of Works Penang State Health department
Statutory Boards Amanah Raya Bhd Asian Football Confederation (AFC) Bank Negara BiotechCorp Farmers' Organization Authority Federal Land Development Authority (FLDA) Human Resource Development Fund (HRDF) Institut Aminuddin Baki Lembaga Hasil Dalam Negeri Malaysia (LHDNM) Lembaga Tabung Angkatan Tentera (LTAT) Majlis Amanah Rakyat (MARA) Malaysia (PIDM) Malaysian Employers' Federation (MEF) Malaysian Institute of Accountants (MIA) Perbadanan Insurans Deposit Securities Industry Development Corporation (SIDC) Tenaga Nasional Bhd UDA Holdings Bhd United Nations Development Programme World Health Organisation Worldfish Center
Manufacturing & Commodities BASF (M) Bintulu Port Dumex Nilai Plant Genting Berhad HICOM-TECK SEE Manufacturing Malaysia Johnson Controls Kian Joo Can Factory Bhd Penjom Gold Mine Precision Control TSH Resources Bhd Unico Desa
Retail Burberry Hai - O Janine
Media Media Prima Bhd Fox Communications
Finance AIG General Insurance (M) Bhd Alliance Alliance Bank Malaysia Bhd American Express Bank Negara BURSA Malaysia Cagamas Bhd Financial Sector Talent Enrichment Programme (FSTEP) Great Eastern Holdings Ltd Great Eastern Life Assurance (M) Bhd KWAP Malene Insurance Brokers Megawisra MSIG Insurance Prudential Shell Shared Services Sime Darby Lockton Insurance Brokers Stableford Development Walton International
Banking Affin Bank Bhd Al Rajhi Bank American Express (AMEX) CIMB Citibank RHB SME BANK Scope International
Telecommunications Astro ATSB DiGi Telecommunications Maxis Openet Telecom Malaysia
Service ATOS ORIGIN Adecco Personnel Asia-Pacific InfoServ CnetG Asia HDAP Consulting Malaysia Inland Revenue call centre MEPS Shell People Services Wong & Partners
Education and Research Akademi Laut Melaka (ALAM) Cempaka Schools Global Knowledge Network Institute for Development Studies Sabah (IDS Sabah) Institute for Health Systems Research Judicial and Legal Training Institute (ILKAP) Malay College of Kuala Kangsar Malaysian Qualifications Agency Monash University TNB Integrated Learning Solution (ILSAS) UCSI Professional Academy University Malaysia Pahang University Malaysia Terengganu University Sains Malaysia University Tun Hussein Onn Malaysia (UTHM) University Utara Malaysia
Oil & Gas Baker Hughes BJ Services BP Asia Pacific Expro Group ExxonMobil Fugro Geosciences (M) PCPP Operating Company Petrofac Petronas Carigali Petronas Miri SBM Malaysia Schlumberger Shell Global Solutions (M) The Competency Centre For Energy Industry Titan Petchem
Automotive / Engineering Air Asia Arup Jururunding GE Aviation Steelcase Technip
Construction Asia Property Dev Larfarge WCT Bhd WTW Bovis
Pharmaceutical & Medical Boehringer Ingelheim Island Hospital Kimberly Clark Loh Guan Lye & Sons Malaysian Society of Anaesthesiologists Prince Court Medical Centre
Embassies Australian High Commission British High Commission
Property & Real Estate Mitraland Group
INTERPERSONAL COMMUNICATION
WRITTEN COMMUNICATION
PERSONAL PERFORMANCE
LEADERSHIP
CUSTOMER SERVICE
TEAMWORK AND TEAM BUILDING SKILLS FOR ACADEMIC STUDY
JAN
FEB
1300 13-14
26-27
MAR
1300
750
Fee (RM) Communicate with Confidence
Interpersonal Communication Skills Effective Presentation Skills 1300
21-22
Effective Presentation Skills: Premium Version 11-12
19
1300 750
1300 750
Effective Public Speaking Making Meetings Work
17-18
22-23
17
16
8
22
20-21
28-29
Effective Negotiation Skills
Accent Neutralisation
1150
750
Business Writing Essentials 1150
Malaysian Cultural Training for Expatriates
Better E-mails and Letters
8-9
14
16
3-4 660
1150
660
Effective Business Reports Proposals That Work
25-26
1150
Minutes of Meetings
1150
Technical Report Writing
Grammar for Business
1300
10
13
6
4-5
660
750
1150
Writing for the Web
750
750
27
Fine Tuning: Writing Skills for Managers
Time Management
CV Writing
Manage Your Work-Life Balance
750
750
1300
Customer-focussed Telephone Skills
750
Essential Skills for Managers I
Creativity and Problem Solving in the Workplace
Customer Service Essentials for the Front-Line
440*
1300
Effective Team Working
n/a**
1300
IELTS Academic Module Preparation (1 day)
n/a**
Coaching, Counselling & Mentoring
IELTS Academic Module Preparation (3 days)
n/a**
Train the Trainer
IELTS Teacher Training
n/a**
1300
Effective Academic Writing
Handling Difficult Colleagues and Customers
Effective English Grammar
All dates are correct at the time of printing but are subject to change. Please confirm when booking.
APR
17-18
10
3-4 24-25
26-27
9 5-6
13
JUL
24-25
AUG
14-15
SEPT
20-21
OCT
9-10
16-17
4-5
18-19
3-4
18-19
25-26
20
18-19
17
11-12
25
21
23
1-2
17
10-11
12
23
30
12
NOV
13-14
7-8
1
5
9
22-23
6
14
21-22
30
10
27-28 22 1 15
13
6-7
13-14
18
26-27
5
20
JUN
7
12-13
17-18
3
5
DEC
Professional Development Unit, Kuala Lumpur Public Workshop Schedule 2012 MAY
15-16
31 10
2-3 8 22-23
11
* At the British Council in Kuala Lumpur ** For in-company and/or university training only
INTERPERSONAL COMMUNICATION
WRITTEN COMMUNICATION
LEADERSHIP
Communicate with Confidence
Business Writing Essentials
This highly-interactive workshop allows you to evaluate and improve your skills and strategies for effective interpersonal communication in a modern business environment. RM1300 RM8800
Examines the fundamental skills required for writing according to modern standards. RM1300 RM8800
These courses build on the skills needed to manage your responsibilities. Part II leads into strategic thinking and performance management. RM1300 RM8800
Effective Presentation Skills This highly-practical workshop provides you with a full understanding of how to prepare, organise and deliver presentations. RM1300 RM8800
Effective Presentation Skills Premium Version Provides smaller groups of participants with a full understanding of how to prepare, organise and deliver presentations. It includes extended video analysis of participants’ body language and delivery. RM1300 RM8800
Effective Negotiation Skills Introduces you to the practical skills required for successful negotiations at all levels of interaction between staff, clients colleagues and suppliers. RM1300 RM8800
Making Meetings Work Successful meetings increase productivity, enhance reputations and build relationships. This workshop develops the chairing and participating skills crucial to a successful outcome. RM750 RM4400
Accent Neutralisation This enlightening workshop helps you improve your pronunciation, tone, pace and pausing by highlighting particular problem areas for Malaysian speakers of English. RM750 RM4400
Malaysian Cultural Training for Expatriates Helps the expatriate in Malaysia to familiarise himself/herself with the geography, history, culture and language of Malaysia. It examines taboos and etiquette and includes a section on working and doing business in Malaysia. RM750 RM4400
Interpersonal Communication Skills Builds your awareness of the factors that influence successful communication and develops your interpersonal skills. RM750 RM4400
Better E-mails and Letters Examines how to express yourself with impact in letters and e-mails. RM1300 RM8800
CV Writing Demonstrates how to write a clear, informative, accurate and effective CV that will create a positive impression on prospective employers. RM750 RM4400
Effective Business Reports Deals with the fundamental skills needed for planning, structuring, writing and checking reports, and provides techniques and exercises for focusing on objectives and outcomes, the reader and the material. RM1300 RM8800
Technical Report Writing Concentrates on special skills needed by technical people to ensure their writing has the right impact on readers. RM1300 RM8800
Essential Skills for Managers I & II
Coaching, Counselling & Mentoring Equips you with interpersonal skills required to develop a motivated, effective and continuously developing team. RM1300 RM8800
Train the Trainer Provides trainers, managers, supervisors and HR professionals with highly effective training room techniques used by top professionals. RM750 RM4400
Effective Marketing Skills Takes your organisation’s practices and way of thinking a step towards integrated marketing communication. Call Us
CUSTOMER SERVICE Handling Difficult Colleagues and Customers Helps you deal with challenging colleagues and customers in an assertive, constructive manner. RM1300 RM8800
Proposals That Work Demonstrates how to write proposals that represent your ideas clearly and help you to sell your ideas to people that matter. RM660 RM4400
Minutes of Meetings Focuses on the records of decisions made and ideas shared at meetings. It helps you present clearer and more accurate minutes. RM660 RM4400
Grammar for Business Demonstrates how to avoid errors and grammatical mistakes and save time in the process. RM1300 RM8800
Fine Tuning Writing Skills for Managers Demonstrates how managers can perfect their letters, faxes, e-mails, reports and proposals and be a resource for their staff. RM1300 RM8800
Writing for the Web Introduces web conventions and shows how to adapt your language for micro and macro content online. RM1300 RM8800
Customer-focussed Telephone Skills Improves your ability to manage first impressions, convey clear messages, listen attentively and handle calls with confidence. RM750 RM4400
Customer Service Essentials for the Front Line Equips frontline staff with the interpersonal skills to provide excellent customer service. RM750 RM4400
TEAMWORK AND TEAMBUILDING Effective Team Working Helps you to understand the nature of team working by exploring techniques that enable individuals and teams to address the communication and process issues that are barriers to high performance. RM750 RM4400
Customisable Teambuilding Event Individually designed to meet your team’s needs. Call us
Effective Public Speaking Helps develop your confidence, skills and strategies, enabling you to be a better public speaker. RM750 RM4400
Fee:
Per person - public workshop
In-company (up to 20 participants)
Call us to find out more
SKILLS FOR ACADEMIC STUDY IELTS Academic Module Preparation - 1 day Familiarises you with the content of the IELTS exam and develops your awareness of the skills required to score to your full potential. Covering all the four parts of the IELTS Academic Module, this workshop examines question types and strategies for answering them. RM440 RM8800
IELTS Academic Module Preparation - 3 days Familiarises you with the content of the examination and develops your awareness of the skills required to score to your full potential. It covers the format, question types and strategy for answering them for the four parts of the Academic IELTS examination. RM13200
IELTS Teacher Training Provides a thorough overview for teachers who want to familiarise themselves with the content of the examination and the various pedagogical techniques to enhance student performance. RM4400
Effective Academic Writing Gives practice in gathering ideas, planning and writing essays, organising paragraphs, writing introductions and conclusions, and introduces the language necessary for linking ideas. RM8800
Effective English Grammar Good grammar gives you confidence! This two day workshop is designed to give you a crash revision experience in the English tense and verb system. RM4400
PERSONAL PERFORMANCE Time Management Helps you manage the barriers to efficient and effective work practice. We introduce techniques for prioritising tasks, dealing with time wasters and planning schedules. RM660 RM4400
Manage Your Work-Life Balance Helps you manage your personal and professional goals. RM750 RM4400
Creativity and Problem Solving in the Workplace Success in the modern workplace means going beyond convention, and constantly innovating. This course helps individuals at all levels, working alone or in teams, to make decisions and solve problems to deal with the unfamiliar, solve problems and make decision well. RM750 RM4400
English classes for Young Learners We know that children learn best when they feel motivated and encouraged. That’s why we design classroom activities that not only improve their language skills, but are also enjoyable and help build their confidence. Our teachers have specialist postgraduate qualifications and international experience in teaching Young Learners. We keep children motivated by making sure that they are learning in a stimulating, happy and positive environment. Interested? Contact us on parents@britishcouncil.org.my
English classes for Adults
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Czech Republic Denmark Egypt England Eritrea Estonia Ethiopia Finland France Georgia Germany Ghana Greece Hong Kong Hungary India Indonesia Iran Iraq Ireland Israel Italy Jamaica
Japan Jordan Kazakhstan Kenya Korea Kosovo Kuwait Latvia Lebanon Libya Lithuania Macedonia Malawi Malaysia Malta Mauritius Mexico Montenegro Morocco Mozambique Namibia Nepal Netherlands
New Zealand Nigeria Northern Ireland Norway Oman Pakistan Palestine Philippines Poland Portugal Qatar Romania Russia Saudi Arabia Scotland Senegal Serbia Sierra Leone Singapore Slovakia Slovenia South Africa Spain
Sri Lanka Sudan Sweden Switzerland Syria Taipei Tanzania Thailand Trinidad & Tobago Tunisia Turkey Uganda Ukraine United Arab Emirates USA Uzbekistan Venezuela Wales Yemen Zambia Zimbabwe
We offer full-time English for Adult courses for people who want to make quick progress, and part-time evening courses for those who want to improve their career prospects. You can choose from General English, Professional English or IELTS and be assured of a lively, interesting environment and a qualified, experienced teacher. Contact us on kualalumpur@britishcouncil.org.my
Exams The British Council is the leading examinations administrator. We are the official IELTS Test Centre. Currently, British Council IELTS is available at over 10 locations around Malaysia. We also hold exams for schools, foreign universities, institutes and professional bodies of further educations that cover a wide range of academic and vocational subjects. Register with us at least one month in advance. Interested? Contact us on kualalumpur.exams@britishcouncil.org.my
Creating opportunity for people worldwide Corporate Social Responsibility work
Wisma Great Eastern Suite 3A.1 & 3A.2, 25 Light Street, 10200 Penang. / 7900
T: +60 (0)4 263 0330
www.britishcouncil.org.my/pdu The British Council is the United Kingdom's international organisation for cultural relations and educational opportunities. British Council Malaysia is a branch (995232-A) of the British Council, registered as a charity in England and Wales (209131) and Scotland (SC037733).
An established presence in Malaysia since 1947, the British Council has an excellent understanding of the local context and working in diverse communities in urban and rural contexts in Malaysia. British Council Programmes and Partnerships work closely with large multinational companies on corporate social responsibility by providing support for their CSR activities. We draw on local, UK and international expertise and give our partners access to our global network and wide experience of working on a range of projects in English, Education and the Arts. For further information, please contact us on general.enquiries@britishcouncil.org