Cloud Solutions
Microsoft’s Unified Communications powerhouse, Teams is taking the business world by storm. Integrate it with your systems to access to video, chat, email, file and screen sharing capabilities.
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We can connect Teams to the PSTN network through SIP to access the functionality of a traditional phone system through Teams’ interface.
CALL RECORDING Our call recording software NT Re-Call, enables you to automatically capture each and every phone conversation that takes place within your organisation, allowing you to instantly replay them at the touch of a button. Call recording provides the ultimate staff training tool for delivering staff evaluation, training and development.
Cloud Solutions
SIP2TEAMS
Monitor quality and improve performance
The perfect companion for remote and flexible work Benefits • Cloud Communications - with no heavy and expensive equipment required, Teams provides your business with an unparalleled level of flexibility and versatility, your team can make effective calls anywhere they need to be. • Seamless migration - you can make the switch quickly, whether you already use Teams or not. Teams can either integrate into your existing communication platform or replace it entirely. Your staff will be able to get to grips with this service easily. • Built-in fraud detection - we provide timely responses to fraud detection notices. We’ll notify you to any security risks that we notice across your entire communication platform, so you can maintain a flexible yet secure service. • Support - our team is here to guide you through the whole process, from migration, to set up to maintaining your services in the future, we can offer guidance and advice every step of the way.
LIABILITY
QUALITY CONTROL
SECURITY
TRAINING
Resolve disputes & protect your business and staff with recorded evidence
Improve employee performance and customer satisfaction
Detect or deter security breaches and inappropriate calls
Coach your employees with examples of high and low quality calls
COMPLIANCE Compliant with FSA or PCI standards
CALL MANAGEMENT Understand what’s happening in your business
Benefits
Utilising the intelligence built-in to your chosen telephone solution, your business can be assured that the addition of call management reporting will allow you to manage both your staff and your business far more effectively.
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Which staff or departments are taking too long to answer the phone? How many people called your business yesterday and hung up or got a busy tone? Might they have then called your competitor? What is the cost of missing a potential order?
Verify call costs Combat telecommunications fraud Design staff shift patterns Identify caller tolerance Performance reports Identify missed and unreturned calls Integration with call recording Spot cost reduction opportunities
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