3 minute read
IT Services
SIP2TEAMS
Microsoft’s Unified Communications powerhouse, Teams is taking the business world by storm. Integrate it with your systems to access to video, chat, email, file and screen sharing capabilities.
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We can connect Teams to the PSTN network through SIP to access the functionality of a traditional phone system through Teams’ interface.
The perfect companion for remote andflexible work
Benefits
Cloud Communications- with no heavy and expensive equipment required, Teams provides your business with an unparalleled level of flexibility and versatility, your team can make effective calls anywhere they need to be. Seamless migration- you can make the switch quickly, whether you already use Teams or not. Teams can either integrate into your existing communication platform or replace it entirely. Your staff will be able to get to grips with this service easily. Built-in fraud detection - we provide timely responses to fraud detection notices. We’ll notify you to any security risks that we notice across your entire communication platform, so you can maintain a flexible yet secure service. Support - our team is here to guide you through the whole process, from migration, to set up to maintaining your services in the future, we can offer guidance and advice every step of the way.
CALL RECORDING
Our call recording software NT Re-Call, enables you to automatically capture each and every phone conversation that takes place within your organisation, allowing you to instantly replay them at the touch of a button. Call recording provides the ultimate staff training tool for delivering staff evaluation, training and development.
Monitor quality andimprove performance
LIABILITY
Resolve disputes & protect your business and staff with recorded
QUALITY CONTROL
evidence
Improve employee performance and customer satisfaction
SECURITY
Detect or deter security breaches and inappropriate calls
TRAINING
Coach your employees with examples of high and low quality calls
COMPLIANCE
Compliant with FSA or PCI standards
CALL MANAGEMENT
Understand what’s happening in your business
Utilising the intelligence built-in to your chosen telephone solution, your business can be assured that the addition of call management reporting will allow you to manage both your staff and your business far more effectively.
Which staff or departments are taking too long to answer the phone? How many people called your business yesterday and hung up or got a busy tone? Might they have then called your competitor? What is the cost of missing a potential order?
Benefits
Verify call costs Combat telecommunications fraud Design staff shift patterns Identify caller tolerance Performance reports Identify missed and unreturned calls Integration with call recording Spot cost reduction opportunities
ADVERTISING ON HOLD
Stand out with our custom on hold messages with music and professionally recorded voice prompts. In a perfect business world, we would never put callers on-hold. But reality sometimes forces us to do so. And it is during this critical time that you need to stay connected with your customer or potential new customer. That’s where we come in to help.
Benefits
Increase sales by nurturing customer engagement Focus customer attention on your brand, products, and services Bring awareness to your social media campaigns Inform callers about special promotions and volume discounts Keep callers from hanging up during peak times Communicate interesting facts and statistics about your company Improve your business image and establish you as the industry leader
34%
of callers who hang up will not call back
VoiceResponse Inc
16%
of callers have made a purchase based on a ‘on hold’ message
Maximarketing
60%
of callers put on hold with no messages or music will hang up
Electronic Distribution Today
70%
of business callers are put on hold
Evolved Sound
Callers with SILENCE ON HOLD will abandon their calls in less than 60 seconds, and 90% hang-up within 40 seconds.
MOBILE INTEGRATION
Our call recording software enables you to automatically capture each and every phone conversation that takes place within your organisation, allowing you to instantly replay them at the touch of a button. Call recording provides the ultimate staff training tool for delivering staff evaluation, training and development.
Replicate your phone system on your mobile
Making and receiving calls over WiFi rather than as a traditional mobile call can result in huge cost savings and efficiencies. Plus, calls made to and from your office from mobile users that never leave the IP network will be completely free of charge.
