Case Study
Intuitive Support, Smarter Consulting AFTER AN INTENSE MARKET RESEARCH, AL ROMAN TECHNOLOGIES HAS CHOSEN SUPPORT EXPRESS AS THEIR IDEAL REMOTE ACCESS SOLUTION.
Don’t take risks, your customer appreciates it. There’s no space for theory testing in the consulting business; actions and options have consequences that directly impact clients. So, like the most
1. PRICING Adaptability and flexibility in custom-made proposals, designed to fit companies of all sizes, with constant FREE UPDATES.
experienced consulting companies in the field, Al Roman Technologies LLC undertakes an extensive testing and studying process of high-end business solutions – and as a result, ends up assuming the role of synergy creator between service providers, software developers, partners and clients. It was
2.TICKETING
precisely from that extensive but meticulous market research that BeAnywhere
Besides requests, users can also
Support Express has prevailed as the remote access solution of choice.
create support tickets, with file attachments and custom surveys,
“We value a good pre-sales approach – a pre-sales demo and a trial version
for you to take on a later time.
before purchase – and a good
Ticket creation can also be
PRICING
1
”, starts referring Tiju Mathew Babu,
General Manager at Al Roman Technologies LLC. 3.UNATTENDED ACCESS
Look for a Proactive Intervention
BeAnywhere can also be installed as a Windows® service in the remote computer. This way you can access that computer whenever you want, even when the customer is away, with or without system credentials.
integrated in your site.
AI Roman’s tech support department was looking for a solution capable of providing customer support on “level based technical error handling, database debugging and complicated online installation”. As far as daily procedures are concerned, Al Roman Technology LLC’s business counseling requires continuous support to the implemented software, holding the client’s hand through every step of the way: from the moment the client decides to create the initial way through the
4.CHAT AND VOIP Using the integrated VoIP module, perform calls with different clients during different sessions, or conference calls with techs and clients simultaneously.
BeAnywhere.com 2014
the VoIP
4
3
AGENT
MODULES
TICKET
2
all the
installation in the remote machine. Both the Chat and
, despite not being capable of materializing the Human body
(who knows, it may be a great feature for the 10000.5 version), creates a safe, fast and cohesive communication channel between clients and as many techs as necessary.
Don’t Limit Your Business. In fact, AI Roman’s GM was clear about what their unavailability to compromise ease of accessibility: “we want to be able to access remote computers from ANYWHERE
friendly
5
, even if the agent’s computer is not available, along with a
INTERFACE
6
and extensive report
ANALYSIS
7
BASE delivers instant, on-demand remote support to any computer in
”. So along with the
unattended access, BeAnywhere Support Express allows six other
5. ACCESS FROM ANYWHERE
the world, even through firewalls
DIFFERENT
ways to start a session – from a simple click on a link sent by e-mail to a
8
and complex networking configurations.
click on a button placed on your own website. 6. FRIENDLY INTERFACE Both the Console, the Viewer and
7. EXTENSIVE REPORT ANALYSIS
the Web-based Administration Area require zero technical knowledge.
which can be sent to customers or
8. HOW TO START A SESSION:
technicians, supporting multiple
Generate PIN Codes, support links,
languages, different types of
embed BeAnywhere within your
questions and advanced editing.
website, generate unlimited
Analyze graphical reports on the
batches of Calling Cards, use our
results and export the data.
simple software API or create an
Create complex surveys in seconds,
The session start and remote access procedures are as intuitive for the tech as they are for the end-user.
easy to remember Exclusive Link.
“
Value for Money and Trust. Another common point between BASE’s philosophy and this
Definitely recommend it, value for money
”
consultant firm’s needs is the continuous service development, making Support Express a true Software-as-a-Service offer with completely free updateds during the subscription period (renewals included): “Definitely recommend it, value for money”, noted Mr. Tiju.
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See also:
BeAnywhere.com 2014
Product Sheet | More about BASE
Register Your Operations. As a user you’re able to manually register the operations through a feature particularly appreciated by Al Roman – “by
RECORDING
9
9. SESSION RECORDING
the session, it can
Generate Use it for quality control or training purposes. Videos are
be easily handed over to the senior tech”. Additionally, Mr. Tiju
automatically hosted by
underlined the importance of stability in this kind of work, establishing a
BeAnywhere and can be easily
comparison with similar solutions he eventually tried: “Speed of 10
CONNECTION
being
has improved and we are having connections without
DISCONNECTED
11
”.This, of course, with no compromise on
10. SPEED OF CONNECTION
SECURITY
retrieved by customers in Adobe® Flash® format.
12
.
11. RECONNECT
Thanks to BeAnywhere proprietary
If the remote machine requires to
P2P technology, Support Express achieves the industry's fastest performance, being up to 30% faster than any other remote access solutions.
be restarted, BASE will allow the
12. SECURITY
tech to do so and reconnect the
The whole session is sheltered by
session back to where it was
a proprietary communication
before (even in Safe Mode and
protocol, with guaranteed global
without administrative
security by the Rijndael algorithm
privileges).
(Advanced Encryption Standard–AES) using a 256bits cipher.
“
Connecting Devices and People. There is something that no human being can’t help but to value,
Speed of connection has been improved
”
despite how much buried in technology he might be: personal relations. Mr. Tiju commended the Channel Manager responsible for the partnership on his “good Interaction”, also pointing out an “easy integration process and a deployment without effort”. After all, why would we develop a tool capable of connecting anyone, anywhere in the World, without connecting ourselves?
About BeAnywhere Support Express
About Al Roman Technologies LLC
BeAnywhere Support Express is an advanced solution that allows to remotely
Since 1992, Al Roman Technologies LLC has led the way in providing
access any machine with Microsoft® Windows® or Apple® Mac® in order to
powerful and robust business software solutions to businesses
provide technical assistance or endure system administration. Its unique
throughout the Middle East. Apart from providing world class business
peer-to-peer technology allows immediate remote support, management
solutions we ensure that our customers are empowered to efficiently
and monitoring on request to any computer in any location.
use the solutions through our comprehensive training and support program. Perhaps that is the reason why renowned auditors like KPMG,
About BeAnywhere
Al Ghaith and Sajjad Haider recommend software solutions from Al
BeAnywhere delivers a real-time platform that solves, with elegant simplicity,
Roman Technologies. Al Roman Technologies LLC, are business partners
a broad range of IT management challenges, making work easier, more
for Sage Pastel (Accounting, Payroll & ERP Solutions) & Insphire
efficient and secure for thousands of companies around the world.
(Equipment Rental Solution).
Contact us:
Subscription details:
+1 604 249 0380
(NORTH AMERICA)
contact@beanywhere.com
1 to 5 Technicians (Corporate Edition)
+55 (11)3230-2309 (SOUTH AMERICA)
sales@beanywhere.com
<100 machines
+351 210 441 550 (EUROPE)
support@beanywhere.com
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