Customer Contact & Admissions Team

What they do….

The Customer Contact & Admissions Team support the Group to advise our application and enrolment targets. They review and monitor the applicant interview process to ensure that applicants receive a high-quality experience across the Group. They also process all applications in line with the Group’s Admissions policy and timescales. They have strong interrelationships with the curriculum teams. They ensure applicants are eligible for funding which also includes gaining transcripts of qualifications. They are responsible for the managing the HE, UCAS and Clearing processes and procedures.

They review all the Group’s application forms and are responsible for the applicant recruitment journey. They are also responsible for the FE and HE progressions processes. They provide applicant and application reports including year-on-year comparisons.

They manage the Enquiry CRM system and have recently launched their new ChatBot, which you named Charlie. Alongside all of this, they work closely with CIS to manage ProSolution.

The Customer Contact Team across the Group support, advise and guide customers; whether that be current and potential students, staff, external organisations, businesses, parents and carers.

They keep their customers at the heart of everything they do, and ensure they provide a professional, reliable and friendly service to everyone they interact with. They endeavour to provide their customers with the most up-to-date information, high-quality front of house service, advice and guidance.

No two days are the same... to read more about a typical day for The Customer Contact Team visit their intranet pages