Exam Number/Code:MB2-866
Exam Name: Microsoft Dynamics CRM 2011 Customization and Configuration
Version: Demo
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QUESTION NO: 1 You work as a Microsoft Dynamics CRM Implementation Consultant. You have been hired by ABC.com to plan, customize and deploy a Microsoft Dynamics CRM 2011 solution for the company. One of your decisions as a consultant is to decide whether to deploy an on-premises solution or an online solution of Microsoft Dynamics CRM 2011. Which two of the following statements are true? A. Offline synchronization with Microsoft Outlook 2010 is not supported by Microsoft Dynamics CRM Online 2011. B. The Internet lead capture feature is only supported by Microsoft Dynamics CRM Online 2011. C. Customworkflow assemblies are not supported by Microsoft Dynamics CRM Online 2011. D. Custom workflow assemblies are not supported by Microsoft Dynamics CRM 2011 onpremises. Answer: B,C
QUESTION NO: 2 You work as a Microsoft Dynamics CRM Implementation Consultant. You are using Microsoft Dynamics CRM 2011 to create a solution package. Which of the following are solution components that you can use in your solution? (Choose all that apply) A. Client Extensions. B. Service Endpoints. C. Option Sets. D. Article Templates. E. None of the above. Answer: A,B,C,D
QUESTION NO: 3 You work as a project manager at ABC.com. The company uses Microsoft Dynamics CRM 2011 for its customer relationship management solution. All users in the company use Microsoft Outlook 2010 with the Microsoft Dynamics CRM 2011 for Outlook client software. You modify the system settings in Microsoft Dynamics CRM to configure the synchronizing client option for Outlook. Which other Outlook settings can you configure using the system settings in Microsoft Dynamics
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CRM 2011? A. You can use Microsoft Dynamics CRM to determine which data is synchronized with the Outlook folders. B. You can use Microsoft Dynamics CRM to configure the synchronization schedule. C. You can use Microsoft Dynamics CRM to configure the email message sending interval. D. You can use Microsoft Dynamics CRM to configure the interval between the downloading of Microsoft Dynamics CRM email messages. Answer: B
QUESTION NO: 4 You work as a Microsoft Dynamics CRM Implementation Consultant. You have been hired by ABC.com to plan, customize and deploy a Microsoft Dynamics CRM 2011 solution for the company. You have been asked to describe some of the features of the Microsoft Dynamics CRM 2011 platform to ABC.com managers. Which of the following statements about the Microsoft Dynamics CRM 2011 platform is false? A. The Microsoft Dynamics CRM 2011 platform prevents direct access to the database by controlling access through the data access layer. B. The Microsoft Dynamics CRM 2011 platform allows developers to create software to directly access the underlying database. C. The Microsoft Dynamics CRM 2011 platform raises events for workflow processes and custom business logic implementations. D. The Microsoft Dynamics CRM 2011 platform uses security to control access to objects. Answer: B
QUESTION NO: 5 You work as a Microsoft Dynamics CRM Implementation Consultant. You have been hired by ABC.com to plan, customize and deploy a Microsoft Dynamics CRM 2011 solution for the company. A developer asks you to describe the customization features of Microsoft Dynamics CRM 2011. Which three of the following answers describe ways in which you can customize Microsoft Dynamics CRM 2011? A. You can useapplication event programming to extend Microsoft Dynamics CRM 2011. B. You can create custom processes and entities in Microsoft Dynamics CRM 2011. C. You can use Microsoft Dynamics CRM dialogs to automate business processes. D. You can create custom forms and charts within Microsoft Dynamics CRM 2011.
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Answer: A,B,D
QUESTION NO: 6 You work as a project manager at ABC.com. The company consists of a main office and a branch office. The company uses Microsoft Dynamics CRM 2011 for it’s customer relationship management solution. The Microsoft Dynamics CRM 2011 organizational hierarchy consists or a root business unit named ABC. The root business unit contains a business unit named Branch Office. The Branch Office business unit contains a subordinate business unit named Branch Sales. Branch office users are assigned to the Branch Office business unit and Branch Sales subordinate business unit. The company plans to close the branch office. You have been instructed to disable the Branch Office business unit within Microsoft Dynamics CRM 2011. What affect would disabling the Branch Office business unit have? (Choose two). A. The Branch Sales subordinate business unit would also be disabled. B. The Branch Sales subordinate business unit willremain enabled and be reassigned to the root business unit. C. Users in the Branch Sales business unit will not be able to log in to the Microsoft Dynamics CRM 2011 system. D. Users in the Branch Office business unit will not be able to log in to the Microsoft Dynamics CRM 2011 system. Answer: A,D
QUESTION NO: 7 You work as a developer at ABC.com. The company runs a Microsoft Dynamics CRM 2011 organization. You have been asked to create a solution in Microsoft Dynamics CRM 2011. Which two of the following statements describe differences between an unmanaged solution and a managed solution? (Choose two). A. You can add solution components to an unmanaged solution. B. You can add solution components to a managed solution. C. You can export an unmanaged solution. D. You can export a managed solution. Answer: A,C
QUESTION NO: 8 Your role as a Systems Coordinator at ABC.com includes the management of the Microsoft Dynamics CRM 2011 organization. The company has a Microsoft Exchange 2010 infrastructure.
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All users run Microsoft Outlook 2010 with the Microsoft Dynamics CRM 2011 client software. You want to block Microsoft Dynamics CRM 2011 email attachments with certain file extensions. How should you block the required attachments? A. Youshould configure the Microsoft Outlook 2010 settings to block the attachments. B. You should configure the Microsoft Dynamics CRM 2011 system settings to block the attachments. C. You should configure the Microsoft Dynamics CRM 2011 system email settings to block the attachments. D. You should configure the Microsoft Exchange 2010 server to block the attachments. Answer: C
QUESTION NO: 9 You work as a developer at ABC.com. The company runs a Microsoft Dynamics CRM 2011 organization. You are in the process of creating a managed solution. You will use managed properties to ensure that some elements of the managed solution are customizable. Your solution includes a business entity and custom component. When can the business entity and the custom component be configured to be customizable? (Choose all that apply). A. You can configure the “Can be customized” property for the business entity when the solution is an unmanaged solution. B. You can configure the “Can be customized” property for a business entity when the solution is a managed solution C. You can configure the “Can be customized” property for the custom component when the solution is an unmanaged solution. D. You can configure the “Can be customized” property for a custom component whenthe solution is a managed solution Answer: A,C
QUESTION NO: 10 You work as a project manager at ABC.com. The company uses Microsoft Dynamics CRM 2011 for its customer relationship management solution. The Microsoft Dynamics CRM organizational hierarchy is divided into many business units to reflect the multiple company departments and multiple company locations. Due to the planned closure of one of the company offices, you need to reorganize the business unit structure. How should you move a business unit within Microsoft Dynamics CRM 2011? A. You should move a business unit by changing the parent property of the business unit.
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B. You should move a business unit by changing the child property of the destination business unit or root. C. You should delete the existing business unit and create a new business unit in the required location. D. You should move a business unit by using the copy process to copy the business unit to the required location. Answer: D
QUESTION NO: 11 You work as a project manager at ABC.com. The company uses Microsoft Dynamics CRM 2011 for its customer relationship management solution. You are configuring a Microsoft Dynamics CRM 2011 Order form. The form will be used to order components assemblies. How should you modify the order form so that it can display a list of all the sub-components required to create a component assembly? A. You should add a lookup field to the form linked to the component assembly name field. B. You should add a sub-grid to theform based on the component assembly entity. C. You should add an extra section to the form. D. You should add a spacer to the form. Answer: B
QUESTION NO: 12 Your role as a Systems Coordinator at ABC.com includes the management of the Microsoft Dynamics CRM 2011 organization. A user reports that when she looks for a record using the Quick Find function in Microsoft Dynamics CRM 2011, the search returns no results. You verify that a record exists that matches the criteria that the user based her search on. What could be the cause of the problem? A. The Quick Find function is case sensitive. B. The field the user based her search on is not configured as a Find Column in the Quick Find view. C. The field the user based her search on is notconfigured as a View Column in her current view. D. The record has not yet been indexed. Answer: B
QUESTION NO: 13
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You work as a Finance Manager at ABC.com. The company uses Microsoft Dynamics CRM 2011 for its customer relationship management solution. You want to be able to filter data in a chart by using data drill-down. You open a data grid that contains the required information. What should you do next? A. You should display the data in a chart of your choice. B. You should display the data in a chart that displays a searchable field in a category axis. C. You should display the data in a stacked system comparison chart. D. You should export the data to Microsoft Excel. Answer: B
QUESTION NO: 14 Your role as a Systems Coordinator at ABC.com includes the management of the Microsoft Dynamics CRM 2011 organization. Two users named Mia and Clive work for the company. You have created and configured a custom main form for a Microsoft Dynamics CRM 2011 entity named Products. Mia is directly assigned to the new main form. Clive is not directly assigned to the new main form. You discover that both Mia and Clive are both presented with the new main form in the Products entity. Which two of the following answers describe how Clive is presented with the new main form? A. Mia has shared the new main form. B. A team that Clive is a member of has a security role that is assigned to the new main form. C. Clive has a security role that is assigned to the new main form. D. All custom forms are assigned to all users by default. Answer: B,C
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