eClinicalWorks Reviews - Pros and Cons Despite eClinicalworks' relatively low price, many users feel oversold. The program interface is difficult to navigate and users frequently report system bugs. Support is outsourced, so many users have experienced language barriers. It is probably not the best option for small practices that are just starting to utilize an EHR system. If you're interested in getting started with eClinicalWorks, consider the following pros and cons. eClinicalW orks's features are flexible and easy to use, though there are som e disadvantages. Users must submit tickets if they run into any issues. They also must manually bill each claim, which takes up more time but eliminates mistakes. Ultimately, eClinicalW orks is an excellent choice if your practice is looking for a comprehen sive solution for its EHR needs. It offers a variety of features and benefits to help keep your patients and your practice running smoothly. eClinicalworks' features are comprehensive, but some users report that there are a few nuances to its interface. On ce you get used to it, however, you can find everything you need on a single interface. It's hard to find an all -in-one solution, even among well-known software solutions. It's best to make a shortlist of the features and functions you'll use and then cond uct a thorough review of eClinicalworks reviews to narrow down your choices. eClinicalW orks also offers RCM as a service. This subscription service offers most of the eClinicalW orks features, but does not include EMR or e -prescribing functions. This subscription option focuses more on billing and also adds denial management and appeal management. Pricing for RCM as a service is 2.9% of collections. This should be affordable for smaller practices.