What do I do when I get off the plane in PHOENIX ?
Take this page with you in your carry-on bag
As soon as you arrive to the PHX Airport: MEET US ON TERMINAL 4, AT AMERICAN AIRLINES BAGGAGE CLAIM! To do so, please follow these steps: 1. Claim your bags. 2. Proceed to the American Airlines baggage claim. This is located in Terminal 4, so you might have to go to a different terminal. If you arrive on: American Airlines, Southwest Airlines, US Airways, or WestJet, you will already be in Terminal 4 so just go to the baggage claim. If you arrive on a different airline, take the free shuttle bus to Terminal 4. If you need assistance finding the bus, Terminal 4, or the American Airlines baggage claim area, ask an airline representative to help you. 3. Belo staff will be waiting for you at the American Airlines baggage claim area. They will be holding signs and wearing red Belo shirts so you can find them. 4. DO NOT GO TO THE HOTEL ON YOUR OWN! 5. If there are any emergencies, please call our emergency line: 1-877-235-6872.
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Alaska Continental Great Lakes United
Delta Frontier Hawaiian JetBlue
Air Canada American Airlines Southwest Airlines US Airways Volaris WestJet
If your ight is delayed/canceled or if you miss your ight…DON'T WORRY, WE WILL HELP! 1. If your flight is delayed, don't worry! Belo Staff will be checking the status of your flight periodically. When you do arrive, please proceed to the American Airlines baggage claim area, by carousel 2, where Belo Staff will be waiting for you. 2. In the event that your flight is cancelled or if you missed your original flight, please call your Trip Coordinator at the emergency number (1-877-235-6872) and inform us regarding your rescheduled flight.
If your bags get lost…DO NOT LEAVE THE AIRPORT WITHOUT: 1. Inform your airline's baggage service office about your lost luggage and complete all the paperwork. 2. Be sure to tell the airline that you are part of a Belo USA Travel tour group, and provide the name and address of the hotel where the group will be staying. 3. Finally, inform a Belo staff member that your bags are missing when you arrive at the hotel. 4. Don't forget to take your baggage receipt.
Emergency contact: TOLL FREE - 1-877-235-6872 (Trip Coordinator 24/7 during trip dates)