Technology

LP Networks’ expert guide: How professional IT Support could make your business more profitable

with Lee Pepper, Owner LP Networks

IT failures cause stress and cost your business time and money. Period.

Ask any small business owner about IT, and they will shudder as they recall late nights in front of frozen screens, being taunted by cryptic error messages that lead to fruitless Google searches.

The unknowable number of wasted hours setting up staff email accounts. The failed software updates. The broken workstations preventing your team from being productive. The endless drudgery of running backups (you are running backups, aren’t you?), the forgotten passwords and of course, the issue of the moment – hybrid remote and office-based working, and the influx of BYOD devices.

As a small business owner, you belong to a group that consists of some of the most hardworking and passionate people we know.

You’re so dedicated to your business; it can be difficult to switch off or recognise when you’re sinking time into something better left to someone else.

For most small business owners, your attention could be focussed on something more worthwhile than fixing computers, networking or cybersecurity, which, let’s face it, is something you know little about.

Professional IT Support. A no-brainer.

We get that sometimes it is hard to relinquish control, but when it comes to outsourcing IT support, the numbers speak for themselves.

According to Cisco, businesses can see a potential increase of 50% in business efficiency by outsourcing their IT. Meanwhile, Datto put the average cost of downtime due to cyber-attack at around £33.7k.

Very quickly, the question becomes, what could it cost my business to not use professional IT support services?

An IT support company that ticks all the boxes.

How do we know what to look for in an MSP? We’ve been providing quality outsourced IT support to businesses just like yours for over 30 years, freeing countless owners just like you to concentrate on growing their businesses!

As a Managed Service Provider, our Service Desk provides our clients with the expertise and knowledge of an IT expert at their fingertips. Open on weekdays from 8am to 6pm, our service desk team are available to guide our clients through any IT issues they may have, prioritising emergencies and getting them back up and running as quickly as possible.

One size doesn’t fit all.

Because we understand that all businesses are different, the IT support packages we offer are customisable, meaning we can also provide extended service desk hours where needed.

Having an IT expert at the end of the phone has a positive impact on all our clients. No matter the size of the business or the package they opt in to, our Service Desk comes as standard.

For our team, no question is a silly one, and no concern is ever considered pointless, meaning our clients can rest assured that they have a team supporting their IT needs and thinking of the next steps, so they don’t have to. Quite simply, our IT Service Desk lets our clients get on with what they’re good at.

If you run a business, no matter if it’s a one-person operation or a large company, and would like to have a chat about how our Service Desk team can help your business, we’d love to hear from you.