Maintaining our high standards

We’ve been working hard here at Liverpool John Lennon Airport for a number of years now to give passengers from across the region a great customer experience winning awards along the way in recognition of the high standards of customer service that we’ve been able to achieve, including The Customer Excellence Award at last year’s prestigious Chamber Recognition Awards, which we were all really proud of.

Recently we were nominated for the Which? Travel Brand of the Year - the only UK airport to be nominated for this, joining a shortlist of outstanding national brands including Premier Inn, Jet2 and Brittany Ferries. Sadly, we didn’t win, but just to make the list of nominees was an achievement in itself and a sign of how well regarded the airport has become.

We can’t rest on our laurels though and throughout this year the airport and the various companies based here have continued to look at ways to maintain the highest levels of service, knowing that this Summer is likely to be our busiest for many years, with passenger numbers now going beyond the levels last seen prior to the pandemic. This significant increase has of course been due to the introduction of flights and holidays from Liverpool for the first time by Jet2, with over 500,000 additional passengers expected, four Jet2 aircraft now based at Liverpool and flights operating to 20 Jet2 destinations.

For many of Jet2’s loyal customers, Liverpool is their preferred airport of choice, but until this year they have been unable to choose to fly from here. However, having already announced Winter 24/25, Summer 25 and even Winter 25/26 holiday flights on sale from Liverpool with an expansion of services, we will hopefully see even more passengers choosing to jet off from here in future, enjoying the passenger experience we’ve become renowned for.