Ai CHANGE MANAGEMENT BUILT UPON THE PRINCIPLES OF APPRECIATIVE INQUIRY

I recently had the opportunity to test drive the RX450h+ and the awesome RX500h performance hybrid followed by an authentic Japanese dining experience as guests of Lexus Liverpool.

I was particularly impressed by the safety aspects that had been designed into the driving experience. The expert designers at Lexus had clearly set some design principles for this amazing vehicle. Comfort, Economy, Quality to name a few but also Safety. As I attempted to open my driver’s door, I received a warning message to alert me that there was a cyclist in my blind spot. Collision avoided.

Imagine for a moment if the design team at Lexus had simply decided to place a safety guide in the glove box or provided me with a safety expert to sit with me in the back seat, without designing in the safety features. It would be easier for sure, but would it have done the job?

We pay so much attention to designing our cars, our homes even our clothes yet do we pay the same amount of attention when designing our businesses and organisations. Do we assume that placing an ESG guide on our website or have someone accountable for ESG is enough?

Should our approach to Environmental, Social and Governance impact be included as one our Design Principles if we are to achieve the impact?

Designing, whether it be our cars our homes our our businesses is all about making intelligent and intentional choices in the moment, based on prevention-based thinking rather than responding to the collision.