Claiming for Loss or Theft We are sorry to hear that your mobile phone has been lost or stolen. We aim to deal with your claim as quickly as possible, however, if you do not complete all sections of the claim form, your claim may be delayed. Please follow the instructions below. What you need to send us • The claim form, with all sections completed in full. If the handset details printed on the claim form are incorrect, you must enclose the purchase receipt for your mobile phone, and write on it the IMEI Number (the Serial Number of your handset). Your claim cannot be considered without it. • If you are claiming for accessories that have been lost or stolen, you must enclose your purchase receipt. • If you are claiming for the cost of unauthorised calls that have occurred following the incident, you must send us a copy of your itemised bill(s), with all the unauthorised calls highlighted, and your bill for the month prior to that. • The excess stated on the claim form. This can be paid by: -
completing the credit/debit card payment section of the claim form; or sending a cheque made payable to ‘Lifestyle Services Group Ltd’ (please write your claim number on the reverse); or sending a Postal Order (please write your claim number on the reverse and retain the counterfoil for your own records).
PLEASE DO NOT SEND CASH. We cannot be held responsible for any losses. Please ensure that you have • • •
Notified the Police and your airtime provider as detailed in your policy booklet. Written the Police incident number on the claim form. Enclosed the documentation requested above.
Other information • We recommend that you keep a copy of the claim form and any original documentation you send to us. Please return the Claim Form within 14 days to: Claims Department, Lifestyle Services Group Ltd PO Box 390 Crewe CW1 6ZP If you have any difficulty completing your form, please telephone us on the appropriate number below: Premier Accounts Gold Accounts Select Accounts Platinum Accounts Mayfair Accounts
08453 08458 08457 08458 08701
01 50 16 50 60
23 50 11 53 41
45 56 16 00 85
You can track the progress of your claim online at www.lifestylegroup.co.uk/lloydstsb TM
Lloyds TSB Bank plc (FRN 119278), Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales, no 2065. Lloyds TSB Scotland plc (FRN 191240), Registered Office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no 95237. Authorised and regulated by the Financial Services Authority and signatories to the Banking Codes. We are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service.
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LSG/CL/42/01/0405
Claiming for Accidental Damage
We are sorry to hear that your mobile phone has been damaged. We aim to deal with your claim as quickly as possible, however, if you do not complete all sections of the claim form, your claim may be delayed. Please follow the instructions below. What you need to send us • The claim form, with all sections completed in full. If the handset details printed on the claim form are incorrect, you must enclose the purchase receipt for your mobile phone, and write on it the IMEI Number (the Serial Number of your handset). Your claim cannot be considered without it. • If you are claiming for damage to accessories, you must enclose your purchase receipt. • Your handset and damaged accessories (if applicable), sent by Royal Mail Special Delivery in a padded envelope. This service is available through your local Post Office. Please ensure that YOU retain your SIM Card, charger, instructions, box and undamaged accessories. • The excess stated on the claim form. This can be paid by: -
completing the credit/debit card payment section of the claim form; or sending a cheque made payable to ‘Lifestyle Services Group Ltd’ (please write your claim number on the reverse); or sending a Postal Order (please write your claim number on the reverse and retain the counterfoil for your own records).
PLEASE DO NOT SEND CASH. We cannot be held responsible for any losses. Please ensure that you have • • •
confirmed what has caused the damage to your phone. confirmed the fault(s) by ticking the appropriate boxes. made a record or back-up of all telephone numbers, information and data stored on your phone.
Other information • We recommend that you keep a copy of the claim form and any original documentation you send to us. • If your handset needs to be returned to the manufacturer for repair, there may be a delay in returning the handset to you. Please return the Claim Form within 14 days to: Claims Department Lifestyle Services Group Ltd PO Box 390 Crewe CW1 6ZP If you have any difficulty completing your form, please telephone us on the appropriate number below: Premier Accounts Gold Accounts Select Accounts Platinum Accounts Mayfair Accounts
08453 08458 08457 08458 08701
01 50 16 50 60
23 50 11 53 41
45 56 16 00 85
You can track the progress of your claim online at: www.lifestylegroup.co.uk/lloydstsb TM
Lloyds TSB Bank plc (FRN 119278), Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales, no 2065. Lloyds TSB Scotland plc (FRN 191240), Registered Office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no 95237. Authorised and regulated by the Financial Services Authority and signatories to the Banking Codes. We are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service.
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LSG/CL/43/01/0405