Basildon University Hospital Bereavement Book R30 by bereavementadvice

NHS Mid and South Essex NHS Foundation Trust

Bereavement Care Services

Author: Bereavement Services Issue date: February 2024 - Review date: February 2026 Version 8 Ref no. PILCOM1554 Basildon University Hospital

We would like to offer our sincere condolences to you and your family at this sad and difficult time.

The Dandelion initiative was implemented as the hospitals commitment to improving end of life care. Our aim is to promote dignity in death by making small changes that will impact upon the patient and family experience in a positive manner.

This booklet has been produced to provide some practical help and advice during the early days of your bereavement.

The emotional meaning of the Dandelion The dandelion has a surprising number of different meanings - it is known for its ability to thrive in difficult conditions. In medieval times the blowing of the white seeds would grant the person a wish.We associate this “wish” with the need to know what is important to people at the end of life. The yellow flower of the dandelion symbolises the ability to rise above life’s challenges and can be used as a visual reminder of the warmth and power of the sun, especially when grief makes it hard to remain happy.

When tomorrow starts without me, And I am not here to see, If the sun should rise and find your eyes, Filled with tears for me. I wish so much you would not cry, the way you did today, While thinking of the many things, we did not get to say. I know how much you love me, as much as I love you, And each time you think of me, I know you’ll miss me too. When tomorrow starts without me, do not think we are far apart, For every time you think of me, I am right there in your heart.

Index What is Next ........................................................................1 Visiting the Dandelion Suite..................................................2 Medical Examiner & Bereavement Nurse role.....................3 H M Coroner.........................................................................6 Hospital Post-mortem...........................................................7 Registering a Death..............................................................8 Stopping Junk Mail to the deceased..................................12 Probate and Legal Advice..................................................13 Property..............................................................................13 Funeral Arrangements........................................................14 Hospital Chaplaincy............................................................15 Feedback and Concerns....................................................16 Death of a Newborn Baby or Child Death..........................17 Honouring the memory of your loved one through Charitable donations..........................................................18 Tissue Donation..................................................................19 Support and Comfort..........................................................20 Social Support....................................................................22 Listening Support and Information.....................................23 Counselling.........................................................................24 Groups................................................................................26 Registration Offices............................................................27 Useful Hospital Contacts....................................................28

What is next? You will need to make an initial phone call to the bereavement office between 10am and 4pm (weekdays) on 01268 394850. A Bereavement Officer will take initial contact information and Next of Kin details from you. The medical cause of death certificate is required to be completed by a doctor, who treated the deceased within the last 28 days. When the medical cause of death certificate is completed, it will then be sent via email to the central Registration Service. You will then be given a certified copy when you attend your face-toface registration appointment. This process should be completed within 2 working days and is dependent upon the availability of the doctor, who is responsible for the completion of the required documentation. Please note if the death occurred overnight the bereavement team will start the process the next working day. In some circumstances it may be necessary for the doctor to refer the death to HM Coroner and the bereavement officer will inform you of this before the referral is made. A referral to HM Coroner does not automatically mean a post-mortem is required and many referrals are resolved with minimal delay. We advise that a date for the funeral should not be booked until you have registered the death. 1

Visiting the Dandelion Suite Although we endeavour to consider all requests to visit your loved one in the Dandelion Suite, this may not always be possible and remains at the Mortuary Managers discretion. Please contact the Bereavement Office in the first instance, if this is something you would like to request. MSE hospitals request this is restricted to 2 family members and is only permissible if you did not have the opportunity to visit the ward or department at the time of death. Family visits are not available once the funeral director has been appointed and the paperwork for the release of the deceased is complete. We advise you to contact your Funeral Director to visit your loved one, once arrangements have been made to transfer from the hospital and into their care. Visits can be arranged Monday to Friday by appointment only, via the following contact numbers: Basildon Bereavement Department - 01268 394850 If your loved one has been referred to the coroners, please contact the mortuary department and ensure that you have the coroners’ case reference number to hand. Basildon Mortuary Department - 01268 394720

Medical Examiner & Bereavement Nurse role Medical Examiner In 2019 the Medical Examiner service was implemented across the NHS in England with the aim of improving death certification and ensuring that the bereaved are kept at the centre of the process. By introducing this service, the NHS aims to provide an opportunity for the bereaved to ask questions about the cause of death and discuss the care that their loved one received prior to their death. Who are Medical Examiners and Medical Examiner Officers? Medical Examiners are senior NHS Doctors, who are independent of the healthcare professionals that looked after the deceased. They: • advise on whether the law requires the coroner to be informed about a death • obtain the most accurate cause of death • identify any concerns with care or treatment and escalate as appropriate. Medical Examiner Officers support Medical Examiners in their role in scrutinising the circumstances leading to and causes of death. They are a point of contact and source of advice for bereaved people.

The Medical Examiner Process The Medical Examiner will review the medical records and discuss the care with the medical team who were looking after the deceased. This is to ensure that when completing the Medical Certificate of Cause of Death (MCCD), the document accurately reflects the details of the cause of death. The MCCD is completed by the team that cared for your loved one. A member of the Medical Examiners team will explain the cause of death with you, answering any questions or concerns you may have. Causes of death often use medical terminology, which can be confusing, so please feel free to ask for an explanation. They will also be able to escalate or give advice on the best way to address any concerns raised as well as advise you on additional sources of support and information. In some situations, the death of your loved one, by law, may need to be referred to the Coroner’s Office for further investigation. The Medical Examiner Officer will arrange for the referral to be completed and support you through the process. If you would like the opportunity to speak with a Medical Examiner, please contact: mse.basildon.meoffice@nhs.net 01268 394736 / 593158

Bereavement Support Nurse Specialist The Bereavement Nurse Specialist can support families, who may be experiencing difficulties with their loss and can sign post you to the relevant specialist supportive services. If you would like the opportunity to speak with a Bereavement Support Nurse Specialist, please discuss this with the bereavement office team.

H M Coroner There are specific circumstances, when the hospital doctor is required by law to report the death to HM Coroner. This may include the cause of death being unclear, sudden, or suspicious or due to unnatural causes. The Medical Examiner officer will discuss this with you. Whilst the bereavement staff will be able to provide you with information relating to the hospital’s procedures following the death of a patient, it is not possible for them to influence any processes, where the offices of the coroner are involved. The HM Coroner is an independent judicial office holder, appointed and paid by the relevant local authority. The HM Coroner is a doctor or lawyer, who has a legal responsibility for establishing the time, date, place, and cause of death and any circumstances that may have contributed to the death. To achieve this the HM Coroner may in some circumstances, request for a post-mortem examination to be carried out. Occasionally a specialist post-mortem may be required. If this is the case, it may be necessary to move the deceased to another hospital. This would only occur under the instruction of the Coroner’s Office. The Coroner’s Officer is available Monday to Friday during office hours and can be contacted on 03330 135000.

Hospital Post Mortem Sometimes, a hospital doctor may ask permission to carry out a post-mortem to understand the cause of death. In doing so, this can help with the future diagnosis and treatment of other patients. A hospital post-mortem differs from a Coroner’s post-mortem in that permission can be refused. The doctor will ask permission from the person who had the closest relationship with the deceased; this is known as the ‘qualified informant’. The doctor will issue a medical certificate of cause of death in the normal way irrespective of your decision and this will allow you to register without causing any delay. The Bereavement Office team will be able to help and advise you should a hospital post-mortem be requested.

Registering the Death When do I need to register a death? Deaths must be registered by Law within 5 days. If the death is being investigated by the coroner this might not be possible. Visit www.gov.uk/after-a-death/when-adeath-is-reported-to-a-coroner to find out more about this process. You must make an appointment to register a death. Who can register a death? The death can be registered by a relative of the person who has died. If a relative is not able to then someone else can register the death if: • They were there at time of death • They are an administrator at the hospital or care home where the person has died • They oversee making funeral arrangements for the person

What do I need to register a death? You no longer have to attend the hospital to collect the Medical Cause of Death Certificate (MCCD). The MCCD will be emailed to Mccds@essex.gov.uk by the bereavement team. Once this has been completed you will then be able to book a face to face appointment to register a death. You will also need: • The persons NHS number • The persons birth certificate, if possible • The name, email, and address of your funeral director The registrar will ask for the Persons’ • • • • • •

Date and place of death Full name (any other names they used or maiden name) Home address and postcode Date and place of birth Deceased’s last occupation Their spouse’s full name and occupation (if applicable)

How to book an appointment You or someone you know can book yourself an appointment online: www.essex.gov.uk/register-a-death Follow the easy self service form and book a convenient appointment. If you do not have internet access, you may call on 0345 603 7632.

Due to the high volume of telephone calls received, it is advised that you use the webpage if you can. The webpage explains how the process will work. Certificates Make sure you order enough certificates. You will need these when you are arranging the finances of the person who has died and may need to give them to banks, insurance, or pension companies and to the Executor of the Will. Certificates are £11 each - further copies can be obtained at a later date if needed. Documents you will receive Once the death has been registered you will receive: • The death certificates you paid for when you booked the appointment • A certificate for burial or cremation (known as the “Green form”)- this gives permission for burial or an application for cremation • Access details so you can use the Tell us Once Service (this will reduce the number of certificates you need) If you have not paid for any certificates in advance, you can order certificates online from the essex record website: www.essexrecordoffice.co.uk/services/certificate-copies

Tell us once service A registrar will explain the Tell Us Once service when you register the death. They will either: • complete the Tell Us Once service with you • give you a unique reference number so you can use the service yourself online or by phone The registrar will give you a number to call. This includes Relay UK if you cannot hear or speak on the phone. If you are a British Sign Language (BSL) user, there is a video relay service if you are on a computer - find out how to use the service on mobile or tablet. You must use the service within 28 days of getting your unique reference number. If you cannot register the death because an inquest is underway, you can still ask a registrar for a unique reference number. You will need to get an interim death certificate from the coroner holding the inquest first. They will notify: • HM Revenue and Customs (HMRC) - to deal with personal tax and to cancel benefits and credits, for example Child Benefit and tax credits • Department for Work and Pensions (DWP) - to cancel benefits and entitlements, for example Universal Credit or State Pension • Passport Office - to cancel a British passport • Driver and Vehicle Licensing Agency (DVLA) - to cancel a licence, remove the person as the keeper of up to 5 vehicles and end the vehicle tax 11

• The local council - to cancel Housing Benefit, Council Tax Reduction (sometimes called Council Tax Support), a Blue Badge, inform council housing services and remove the person from the electoral register • Veterans UK - to cancel or update Armed Forces Compensation Scheme payments For full list and further information please go to: www.gov.uk/after-a-death/organisations-you-need-tocontact-and-tell-us-once

Stopping Junk Mail to the Deceased Receiving unsolicited mail can be insensitive and upsetting during the grieving process. You can register with the FREE service www.stopmail.co.uk. If you do not have use of the internet, you can call 0808 168 9607. This free of charge service is provided by the Bereavement Support network. Alternatively, you can use other comparable services such as The Bereavement Register or The Deceased preference service.

Probate and Legal Advice If you have any difficulty in dealing with the deceased’s property, possessions, or guardianship of their children, you can get advice from a solicitor or the Citizens Advice Bureau as soon as possible. If there is no Will, speaking with a solicitor may be helpful. Many solicitors are prepared to offer up to half an hour of legal advice for a small fee; some even offer a free initial consultation to discuss your situation. Probate is a document issued by the Probate Registry confirming that an executor has the right to wind up the estate of the person who has died. The ‘estate’ is the house, money and savings left by someone when they die (probate may not be necessary if the estate is small). The executor is the person chosen in the Will to sort out the estate and make sure the conditions of the Will are carried out. For further information on Probate and Inheritance please contact the helpline or visit the website below: Helpline: 0300 123 1072 Website: www.gov.uk/applying-for-probate

Property Personal belongings should be collected by the next of kin. All personal possessions will be returned to you by the ward as soon as possible after the death. Where this does not happen, the items will be temporarily kept by the ward until arrangements have been made between the ward and next of kin regarding collection. 13

Funeral Arrangements When you make initial contact with the Bereavement Team, they will talk to you about making Funeral arrangements. To assist the team to ensure all legal documentation is completed in a timely manner, you may be asked if you have thought about appointing a funeral director and whether you have considered a burial or cremation for your loved one. Whilst we acknowledge that you may not have thought about this on first contact, you will need to make the bereavement team aware prior to registration; this will allow them to liaise with the Funeral Directors and ensure your loved one is transferred into their care at the earliest opportunity. You may find it helpful to make provisional arrangements with a Funeral Director of your choice, but please do not book a firm date, until the death has been registered. We request that funeral directors collect each patient within three working days of being formally engaged by families and being notified by us that all required documentation is in place. Funeral Directors charge for their services once you have appointed them and have agreed a contract. They can advise and support you with funeral arrangements and will discuss arrangements for the care and accommodation of your loved one whilst they remain at the hospital. We strongly encourage you to ask the Funeral Directors to provide you with a clear guide of the services they provide and what fees might be incurred. 14

Your loved one, will remain in the care of our mortuary team until the registration process has been completed or, if HM Coroner is involved, the coroner has finished their investigation. In extenuating circumstances and in agreement with the Mortuary Manager, it may be possible for your Funeral Director to request an early release from the hospital and to transfer your loved one to the funeral directors, prior to registration. For further information, regarding fees, please discuss these with your Funeral Director. For any other questions, Bereavement would be happy to advise. Hospital Chaplaincy The hospital chaplains are available to offer care and support to bereaved relatives and friends. This care is offered irrespective of the individual’s religion or belief. Specific religious needs can also be supported by the chaplaincy team or local faith Community leaders. The chaplains are available during normal office hours to provide you with support, but for urgent end of life care, can also be contacted out of hours via the hospital switchboard. The chaplaincy service can be contacted for as follows: Basildon Hospital - 01268 524900 Extn 3503 Email: mse.basildonchaplains@.nhs.net 15

Feedback and Concerns As a Trust we are committed to ensuring that families can feedback their end-of-life experience. Please Scan the QR code to complete a bereavement Survey about your experience.

Alternatively visit: https://forms.office.com/r/EwbUqaxrT1 If you would like a paper copy, or an easy read version, of this survey sent to you please speak to your bereavement office.

Death of a Newborn Baby or Child Death It is a statutory requirement for all child deaths under the age of 18 years to be referred to the Children’s Death Review Team (CDRT) to meet requirements under the Children’s Act 2004. This applies to natural, unnatural, known, or unknown causes, at home, in hospital or in the community. Support and guidance will be given by the CDRT or by the Hospital Maternity Bereavement Team. If this death has occurred before the birth has been registered (Newborn Baby), the birth will still need to be registered within 42 days using the information previously given. You should call the Registry Office on the central registration number to book an appointment. To avoid repeated and upsetting conversations, please ensure you inform the Registry Office that you are registering the birth, but the baby has died. You cannot attend the Registry Office without an appointment. A full list of Essex Registry Offices are listed in the back of this booklet.

Honouring the memory of your loved one through charitable donations You may wish to consider making a donation to Mid and South Essex Hospitals Charity. The donation will be used within our hospitals to benefit services provided to our patients and their families. If you chose to make a dedicated donation for the care and support received during the bereavement process, you may wish to make an; “In memory donation to our Bereavement Fund supporting Bereavement services”. To make a donation to the Bereavement fund or to make another charitable donation, please contact Mid and South Essex Hospital Charity on: 01702 385337 or email mse. charity@nhs.net Registration Number 1057266

Tissue Donation If the deceased carried a donor card or had expressed a wish in life to donate tissue after their death, we would like to make sure that their wishes are fulfilled. Many people find it comforting that something positive can happen from a sad and difficult loss and can give some families the option of making a difference to others. You may not realise that donated tissues such as skin, bone and heart valves can be used to improve the quality of life for others. However, this needs to be organised within 24 to 48hrs after death. If this is something that you would like to consider, advice can be given by the bereavement team, or you may prefer to contact the specialist referral team at the national referral centre on: 0800 432 0559.

Support and Comfort Some people find it helps to share their sadness; others find it extremely hard to talk about the person who died. The Department of Spiritual & Pastoral Care (Chaplaincy) has a list of faith communities in your area and would be pleased to introduce you to local faith support if you would appreciate such care. The Chaplaincy Service can be contacted on 01268 524900 extension 3503. You may wish to seek help and support from any of the groups and organisations which are detailed below: Citizens Advice Bureau 08082 78 79 78 www.citizensadvicesouthend .org.uk

Inheritance Tax & Probate (for wills & estates) 0300 123 1072 www.gov.uk/applying-for-probate

Basildon Council Offices 01268 533333 www.basildon.gov.uk

Lesbian & Gay Bereavement Helpline 0800 0119 100 www.switchboard.lgbt

Cruse Bereavement Support Line 0808 808 1677 www.cruse.org.uk Road Peace Supporting bereaved and injured through road accidents 0845 450 0355 www.roadpeace.org

No Panic Helpline 0300 7729844 www.nopanic.org.uk Survivors of Bereavement by Suicide (SOBS) 0300 111 5065 www.uksobs.org

Samaritans 116 123 www.samaritans.org

SANDS (Stillbirth and Neonatal Death Charity) Helpline 0808 164 3332 helpline@sands.org.uk www.sands.org.uk Support after Murder & Manslaughter (SAMM) 0121 472 2912 www.samm.org.uk Support Line For children, young people & adults 01708 765200 www.supportline.org.uk

Child Bereavement UK Helpline: 0800 02 888 40 www.childbereavementuk.org Thurrock Borough Council 01375 652652 www.thurrock.gov.uk WAY Widowed & Young Self help support for men and women under 50 whose partner or spouse has died. www.widowedandyoung.org.uk

Basildon Department of Work and Pensions 0800 731 7898 www.dwp.gov.uk

If you are currently receiving Income Support or other benefits, you may be entitled to financial help with funeral expenses. The DWP will be glad to answer any general enquiries.

Social Support Monday Club, United Reformed Church Whitmore Way, Basildon, Essex Arts & Crafts / trips / Outings (Monday 10am - 12noon) 01268 280441 01268 478814 St Andrews Church 3 The Fremnells, Basildon, Essex Women’s Institute (3rd Tues of month 10am 12noon) 01268 520751 01268 952012 St Gabriels Youth & Community Centre Rectory Road, Pitsea, Essex Drop in for coffee / chat (Tues 10am - 11.30am) 01268 555671 The George Hurd Centre Audley Way, Basildon, Essex Basildon District Council Day Centre Line Dancing / Bowls / Darts & lots more for over 50’s (Mon - Fri 9am - 4.30pm, please ring for class times) 01268 205305

Laindon Day Centre Aston Road, Laindon, Essex Art / Woodwork / Keep fit / Bingo /Active Life Programme & lots more for over 50’s (Mon - Fri 9am & 4.30pm, please ring for class times) 01268 411753 Socketts Heath Baptist Church Lodge Lane, Grays, Essex Carpet Bowls (Wednesday 2pm) 01375 394190 Ramsden Bellhouse Baptist Church Church Road, Ramsden Bellhouse 01268 711353 St Mary’s Church Billericay High Street 01277 632120

Listening Support and Information Compassionate Friends The Ashley Jolly Sad Trust Kilburn Grange, Priory Park Road, (Sudden Adult Death Syndrome) London NW6 7UJ Suite 1A Churchill House, Horndon Park, West Horndon, Essex CM13 3XD Befriending for bereaved parents Support via telephone/email/letters telephone helpline Helpline 03451 23 23 04 01277 811215 10am - 4pm www.sadsuk.org.uk & 7pm - 10pm, each day sadsuk@btconnect.com www.tcf.org.uk Cruse Bereavement Care The Samaritans Provide support, advice and 16 Little Lullaway, Basildon, Essex information to children, young 116 123 (Helpline) people and adults. Trained 0330 094 5717 (Local) accredited bereavement support Jo@samaritans.org workers work with clients on a one-to-one basis. Open Door Interventions 0808 808 1677 Young person’s counselling and www.cruse.org.uk help service 16B Orsett Road, Grays Wickford Citizens Advice 01375 390040 Bureau Email: The Basildon Cenre, St Martins Square, Basildon, Essex SS14 1DL general@opendoorservice.org Support in person or over the telephone (Drop in advice: Mon - Thurs, 9am - 12pm) (Telephone advice: Mon - Fri, 9am - 5pm, Sat 9am - 12pm) 0808 278 7877 St Lukes Hospice Nethermayne, Basildon, Essex (One-to-one support by prior appt.) Contact: Social Work Dept 01268 524973

Counselling Thurrock Mind Dove Community Counselling 152 Bridge Road, Grays, Essex Service Provides emotional, psychological One-to-one counselling by prior appointment. counselling and bereavement support services to adult patients, 01375 391411 reception@tbmind.org.uk families and carers living in South West Essex. This can be Lukes Counselling Service for one-to-one sessions, couples counselling or group work. Venues Children and Young People are available in Basildon, Billericay, Supports children/young people up to 19 years in South West Essex Corringham and Grays. living with or affected by illness/ 01277 655039 bereavement through one-to-one support, information or groups. MacMillan Hospital Based There is a Youth Worker attached Counselling Service to the service and an outreach into Basildon University Hospital, schools. Nethermayne, Basildon, Essex 01375 648175 SS16 5NL Offers counselling for people Children and Adolescent Mental affected by cancer or any other Health Service life changing illness, at any 0 to 17 years - Referrals via stage of their journey, including professionals, health, social bereavement. Services are open services, education etc. to family members (aged 16 0300 300 1600 upwards). For information call: Young Peoples Counselling 01268 524900 ext. 4740 Service The Hermitage Site, Brentwood Renew at Bridge Counselling Confidential individual and group Services support for 13 - 25 yr olds. Bodey House, Church Walk, 01277 230831 Basildon, Essex Sliding scale of charges according Lukes House to income level. Family Counselling Service For an appointment phone 01375 648185 01268 822800 or 07717126407 bridgeadmin@renew.org.uk

Family Solutions (Social Services) Willowbrook Team - working with children aged 0-18 years. 01268 521898 Harman House Counselling Centre Dagenham Essex Individual counselling Sliding scale of charges according to income level. 0208 597 7686 www.harmanhouse.org.uk

Basildon Mind A confidential counselling service for young people and adults. 01268 284130 British Association of Counselling & Psychotherapy For information on finding a counsellor in your area. 01455 883300 Fax: 01455 550243 www.bacp.co.uk

Phoenix Counselling Service Dagenham Essex Individual, couple and group counselling Sliding scale of charges according to income level. 0794 194 3916 www.phoenix-counselling.co.uk

Groups Forget-Me-Not Support Group Forget me not Support Group for relatives and parents who have experienced the loss of a baby before, during or shortly after childbirth. Fortnightly Support Meetings, Wednesdays 7pm - 9pm Manor Mission Church, Laindon. 01268 414149 / 07958 334012

Bereavement Support through ‘Grief Journey Essex’ We provide the Grief Journey Support Programme which encompasses free structured weekly sessions - 6 per course, to help the bereaved through difficult times throughout the Essex area. 01277 627492

Registration Offices Basildon Registry Office Registrar of Births, Marriages and Deaths Basildon Library, The Basildon Centre, St. Martin’s Square, Basildon, Essex, SS14 1EE Tel: 0345 603 7632

Other Essex Registry Offices: 0345 603 7632 Benfleet: South Benfleet Library 264 High Road Benfleet Essex SS7 5HD Billericay: Burghstead Lodge 143 High Street Billericay CM12 9AB Braintree: Braintree Library Fairfield Road Braintree Essex CM7 3YL Brentwood: Brentwood Library New Road Brentwood Essex CM14 4BP

Castle Point & Rochford (Benfleet): Rochford Library 8 Roche Cose Rochford SS4 1PX Chelmsford: Chelmsford Library County Hall Market Road Chelmsford Essex CM1 1GE Colchester: Colchester Library 21 Trinity Square Colchester Essex C01 1JB

Useful Hospital Contacts: Basildon University Hospital Nethermayne Basildon Essex SS16 5NL 01268 524900 www.mse.nhs.uk/basildon-university-hospital Minicom 01268 593190 Department of Spiritual and Pastoral Care 01268 524900 ext 3503 www.mse.nhs.uk/basildon-university-hospital

Epping Forest: Epping Library St John’s Road Epping CM16 5DN Harlow: Harlow Library Cross Street Harlow Essex CM20 1HA Uttlesford: The Council Offices London Road Saffron Walden CB11 4ER

The Hospital would like to thank RNS Publications for publishing this information and the following pages contain some features from services offering their help at this time. Whilst the Hospital is grateful of their support it does not endorse or recommend any of the services that they provide.

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STOPPING JUNK MAIL It is distressing to deal with a bereavement and unsolicited mail can be

insensitive and destructive during a grieving process.

By scanning the below QR code on your phone or visiting

www.stopmail.co.uk, we are able to securely share this information

with mailing organisations and under the Data Protection Act the information will not be used for any other purpose.

Other benefits reduce the possibility of identity fraud, such as assumed

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This publication has been jointly developed between ourselves and the hospital. We hope that it has been or will be of help at this time and we welcome any comments or suggestions that you may have. Please contact us either by phone, email or by post.

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