We would like to express our sincere condolences to you and your family at this time.
This booklet aims to provide some practical help and advice following your bereavement.
Please do not hesitate to ask questions if you are unclear about anything or require any advice or support.
Bereavement and Medical Examiner Service
Bereavement Centre, Location C51, First Floor
New Cross Hospital Wolverhampton WV10 0QP
Tel: 01902 695091
Opening hours: 10.00am - 4.00pm
Monday - Friday (excluding bank holiday)
What to do next?
You will need to contact the Bereavement Service the day following the death, or if your loved one passed away over the weekend or a bank holiday, please call the next working day.
Please contact the Bereavement Service between the hours of 10.00am - 4.00pm Monday - Friday on 01902 695091.
The Bereavement Service will arrange for a doctor to attend the Bereavement Centre to have a discussion with the Medical Examiner and prepare the necessary paperwork.
When you contact the Bereavement Service the Bereavement Officer will explain to you what happens next and will ask you to provide your telephone number such that we can contact you following the Medical Examiner review (page 7). The Bereavement Officer may also enquire about funeral arrangements for your loved one. This is so we can ensure the appropriate forms are completed without delay.
We advise that you do not make an appointment to register your loved one’s death until you have received a telephone call to advise you to do so. If you wish to visit your loved one in our Swan Suite, then please let the Bereavement Officer know and they will inform the Bereavement Nurses to contact you to make an appointment. More information regarding viewing arrangements can be found on page 3.
Collecting personal property
You will be given the opportunity to collect clothing and personal belongings from the ward who cared for your loved one. Please contact them directly regarding this. Any valuable items will be sent by the ward to the Bereavement Centre whereby they will arrange with you to collect.
Please be aware that any items of jewellery worn by your loved one at the time of death will remain with them in the Swan Suite and removed by the funeral directors at the family’s request.
Contacting a Funeral Director
You can begin to make funeral arrangements as soon as you feel ready to do so. You do not need to wait until you have registered the death, but you may wish to wait to arrange a date for the funeral until after you have registered just in case there are any delays. Your funeral director will help you decide what is right for you and advise you on any requests and preferences you have.
Care after death
After your loved one dies, they will be cared for by staff at the hospital with care and respect, and in accordance with their religious or spiritual wishes. Please let us know if there is anything specific that we can do for your loved one while in our care, such as playing their favourite music or placing a sentimental item with them.
Cannock Chase Hospital and West Park
Rehabilitation Hospital
Your loved one will be cared for in the appropriate facility within the hospital where they died. If your loved one is not transferred into the care of the funeral director within 7 days, we are required by the Human Tissue Authority to transfer them into the care of
the Swan Suite at New Cross Hospital. This will be undertaken sensitively, ensuring that dignity and respect are maintained at all times. Please inform your funeral directors of this so that they can arrange to collect your loved one from the appropriate hospital.
Viewing arrangements
Viewing your loved one after death is a very personal choice, there is no right or wrong decision. You can either see your loved one at the hospital or you may wish to wait until they are transferred to the funeral directors. If you wish to visit your loved one in our hospital’s Swan Suite, we ask that you make an appointment by contacting the Bereavement Nurses on 01902 695091 or 01902 445863.
Viewing appointments can take place between 11.00am - 12.30pm and 2.30pm - 4.00pm, Monday to Friday and are normally for 30 minutes from the agreed time.
The Bereavement Nurse will accompany you when you visit your loved one and offer advice or support. If you would like any keepsakes for your loved one, such as locks of hair, handprints, or hand photographs, please discuss this with the Bereavement Nurse and they will organise this for you where possible. They can also organise for a hospital chaplain to be present when you visit your loved one if you wish.
Our chaplaincy team can provide a pastoral presence, prayer and support. They are available for everyone – for people who may have a strong faith or religious practice, as well as those who would say they are ‘spiritual’ but may not be associated with a specific faith, as well as those who would say they have no belief or faith. Our chaplains are skilled and helpful in providing comfort and are good at listening.
They are a multi-faith team, so please let the Bereavement Nurse know if you or your loved one would prefer a chaplain of a specific faith or denomination. Please be aware that some faith specific
chaplains are only available on certain days of the week.
The Swan Suite is located in Zone B of the hospital, in location B21 (see map on page 5). You will be able to park free of charge on the Staff McHale Car Park which is directly in front of the Swan Suite. When arriving at the barrier please press the button on the barrier and advise security that you have an appointment in the Swan Suite. They will then lift the barrier such that you can park. Once you have parked, please come to the entrance of the Swan Suite and one of the team will greet you at the door. You will be taken through to a waiting area where you will be asked to complete a form with your loved one’s details on so that the team can do their required checks. Then when you are ready you will be taken through to the next room where your loved one will be. Your loved one will be on a bed in the centre of the room, covered to their shoulders with a blanket and there will be chairs either side for you to sit if you wish, similar to the photograph below. The Bereavement Nurse can stay with you while you spend time with your loved one, or can leave you to have some time alone, this is your choice.
We do ask that a maximum of 4 people attend the appointment, due to the room size. In order to ensure that this service can be offered to all families we may not be able to offer more than one appointment for you to visit your loved one whilst they are in the care of the Swan Suite. You may wish to arrange any further visits with your funeral directors.
Parking
Please speak to the nurse in charge of the ward your loved one is being cared for on, for a voucher to receive free parking.
For visits to the SWAN Suite or Bereavement Centres please speak to the Bereavement Nurses to receive a voucher for free parking.
The Medical Examiner Service and the Medical Certificate of Cause of Death
The Medical Examiner Service is based within the Bereavement Centre at New Cross Hospital. This service consists of senior doctors called Medical Examiners, Bereavement Nurses and Medical Examiner Officers that are independent from the care your loved one has received.
The Medical Examiner provides an independent review of all deaths within the hospital and ensures the information that is contained on the Medical Certificate of Cause of Death (MCCD) is correct and referrals to the coroner (if necessary) are completed in a timely and appropriate manner. The Medical Examiner and a doctor who was involved in your loved one’s care will meet to discuss your loved one’s death and then the doctor will either complete an MCCD or make a referral to the coroner, depending upon the circumstances of your loved one’s death (see page 9 for more information about circumstances which require referral to the coroner).
When the review is complete you will receive a telephone call from the Medical Examiner or a member of their team to explain what is written on the MCCD and what it means. They will also discuss the Medical Examiner’s review and ask if there are any concerns or questions about the care your loved one received before their death. This is a chance for you to ask any questions, provide any feedback or raise any concerns which you may have regarding any aspects of your loved one’s hospital admission or care. This will usually be done over the phone but if required a meeting can be arranged.
If the Medical Examiner finds any potential concerns, they may raise these with the people responsible for the care of your loved one or may request a further review of your loved one’s care called a Structured Judgement Review. They may also guide you to the hospital complaints and concerns service called PALS (see page 32). The Medical Examiner’s Office may share anonymised feedback to provide learning opportunities and improve the quality of care provided to other patients in the future.
The MCCD will be sent electronically to Wolverhampton Register Office, so you will not be required to collect this from the hospital. Once we have confirmed this you can contact Wolverhampton Register Office to make an appointment to register your loved one’s death (see page 11 for more information on Registering the death).
Whilst we endeavour for this process to be completed within 3 working days following your loved one’s death, in some circumstances this may take a little longer. This may be further delayed if referral to the Coroner is required (see page 9).
Coroners
Some deaths must be notified to the Coroner. You will be advised if this has to happen when the Medical Examiner Office contact you. When the Coroner starts an investigation, they will investigate the death independently; although the Medical Examiner may still provide expert medical advice to the Coroner.
The Coroner is appointed to investigate certain types of death which may include:
• If no precise cause of death can be established
• If the death is a result of a complication of surgery or anaesthetic
• If the death is not thought to be from natural causes
• If the death is due to an injury or a fall, however it happened, or if an accident or negligence is alleged
There may be other reasons for a referral to the Coroner however this will be discussed with you.
When a death is reported to the Coroner’s office the Coroner will decide if a doctor from the hospital can issue the MCCD or whether the death will need to be further investigated. Not all referrals result in a post mortem examination but if the Coroner does order a post mortem examination, it becomes a legal obligation; therefore permission from relatives/carers is not needed, although you will be notified.
You can still contact the funeral director of your choice to start making the arrangements for your loved one’s funeral, but you should tell the funeral director that the death has been reported to the coroner.
You will need to wait to hear from the Coroner’s officer before registering the death. If there is to be a post mortem, the coroner’s officer will explain the procedure to you and advise you when it is appropriate to register the death.
The Black Country Coroner’s office can be contacted on 0121 569 7200.
The Staffordshire and Stoke on Trent Coroners Service can be contacted on 01782 234777.
Further information in relation to Coroners can be found on the Ministry of Justice website, as the government are responsible for the guidance.
Alternatively, you can email: coroners@justice.gov.uk
Registering the death
Once you have been notified that the MCCD has been sent electronically to the register office you can make an appointment to register your loved one’s death in person at the Register Office. This is a legal requirement and should be done within 5 days (unless the death has been reported to the Coroner) and usually in the district Register Office where the death occurred, irrespective of where your loved one normally lived.
There is no charge to register the death, however there will be a fee for the death certificate. You may need several copies of the death certificate because you usually need to provide a copy for banks, building societies and other official institutions that require proof of the death of your loved one.
Who can register a death?
You can register a death if you are:
• A relative of the deceased
Or if there are no relatives:
• Someone who was present at the death.
• The occupier of the premises where the death occurred (if the occupier is aware)
• The person arranging the funeral.
The registrar will ask about:
• The date and place of death.
• The full name and surname of the deceased person (and the maiden surname if the deceased was a married woman/civil partner).
• The date and place of birth.
• The occupation of the deceased and, if the deceased was married, the full name and occupation of their spouse / civil partner.
• Their usual address.
• The date of birth of a surviving spouse or civil partner.
• The name and address of the person registering the death.
When you register the death, a certificate of burial or cremation (also known as the green form) will be sent electronically to your funeral directors of choice.
The Wolverhampton Register Office is located at: Wolverhampton Civic Centre St Peters Square
Wolverhampton WV1 1RU
Please make your appointment to register your loved one’s death via their website:
Staffordshire County Council have several register offices across Staffordshire. If your loved one died in Cannock Chase Hospital then please contact 0300 111 8001 to make an appointment to register their death.
Tell Us Once
Tell Us Once is a free service offered by HM Government.
When someone has died, there are lots of things that need to be done, at a time when you probably least feel like doing them.
Tell Us Once is voluntary to use and very helpful. It enables you to report a death to central and local government services securely and confidentially without you having to inform them individually. Many services can be notified, and these include:
• The local council - to update services such as Council Housing, Housing Benefit, Council Tax, Blue Badge and remove the person from the Electoral Register
• HM Revenue and Customs (HMRC)- to deal with personal tax and to update regarding Child Benefit and Tax Credits claims (contact HMRC separately for business taxes, like VAT)
• Department for Work and Pensions (DWP) - to update benefits information for example: State Pension, Universal Credit
• Passport Office - to cancel a British passport.
• Driver and Vehicle Licensing Agency (DVLA) - to cancel a driving licence and to remove registered keeper details, possibly for up to five vehicles
• Public Sector or Armed Forces Pension Schemes - to update pension records.
How do I use the service?
The Registrar will provide you with a unique Tell Us Once reference number, which will enable you to access the service:
• Online via GOV.UK
• via the telephone service 0800 085 7308.
It will help you to have all the relevant information listed below about the person before using Tell Us Once:
• Date of birth
• Address of the deceased
• National Insurance number
• Driving licence number
• Vehicle registration number
• Passport number
You will also need:
• Details of any benefits or entitlements they were receiving
• Details of any local council services they were receiving
• The name and address of their next of kin
• The name and address of any surviving spouse or civil partner
• The name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as their ‘executor’ or ‘administrator’
• Details of any public sector or armed forces pension schemes they were getting or paying into.
Rapid release of your loved one’s body for religious requirements.
We will endeavour at all times to assist in the fulfilling of any particular religious requirements you may have in relation to funeral practices. If you need to proceed quickly the bereavement/ medical examiner service will advise you regarding this.
Outside of the Medical Examiner service hours you will need to speak to the nurse in charge of the ward where your loved one died. There is a hospital policy that authorises for your loved one to be released from hospital outside of normal working hours to allow for their urgent burial, in keeping with religious requirements.
Certain criteria must be met before the release can be agreed:
• A doctor who has treated your loved one in the last 28 days must know the cause of death and be able to complete the Medical Certificate of Cause of Death.
• The death does not need to be referred to the Coroner.
• Release is for burial in England only.
Out of hours death registration service
An out-of-hours service is available for families to allow for an urgent burial to take place outside normal office hours.
This service is for when a burial needs to take place before the Register office re-opens.
Unfortunately, there is no out-of-hours cremation service.
If you need to organise a burial service outside normal office hours:
• A medical certificate of cause of death must have been emailed to the register office.
• Provisional funeral arrangements must be in place.
Out-of-hours burial enquiries
Wolverhampton registration service
The out-of-hours emergency service is available on 07717 733157 on weekends and Bank Holidays between 8am and 12pm.
Staffordshire registration service
To contact the Emergency Registration Service call 07815 827793 between the hours of 9am and 5pm on Saturdays, Sundays or on bank holidays.
Organ and tissue donation
If your loved one carried a donor card or had expressed a wish in life to donate organs or tissues after their death, we would like to ensure that their wishes are fulfilled. Many people find it comforting that something positive can happen from a very sad and difficult loss.
Organ donation happens in special circumstances; usually when someone dies in the intensive care unit and also sometimes in the Emergency Department. Only a very small number of people in the hospital will meet the criteria required for organ donation. This is because organs have to be removed very quickly after someone has died by a specialist team of surgeons to enable organs to be suitable for transplant.
However, many people can donate tissues such eyes, skin, bone and heart valves. Tissue donations usually occur within 24 hours after someone has died. However, sometimes it is possible to donate up to 48 hours after death. Tissue donation helps transform the lives of thousands of people each year.
If this is something that you would like to consider, please contact: 0800 432 0559 for further advice and support.
Clinical/consented hospital post mortem
In contrast to Coroner’s post mortems, clinically requested post mortem examinations are not undertaken to establish the cause of death and are not needed by law. They may enable information and explanations to be provided to bereaved families and their doctor or support with teaching/ training of medical students, doctors and other healthcare professionals.
The fact that a clinically requested post mortem is taking place will not affect the registration process which can continue as usual as the MCCD will have been issued.
The doctors have to ask your permission to perform a hospital post mortem examination and you will be asked to sign a consent form if you agree.
Organising the funeral
We cannot recommend a specific funeral director to you, but within this booklet there are advertisements for various companies within the local area. Most funeral directors belong to their national association, which has regulations and standards that must be followed.
Your chosen funeral director can make all the necessary arrangements and can also advise you on all the procedures and documents you will need as well as the timing of the funeral service. They will answer any questions you may have on burial or cremation. If you are organising a cremation your funeral director will need specific paperwork to be completed by the hospital. It is helpful for us to know as soon as possible if you are planning a cremation, which is why we ask you about this when you first contact us.
The person who arranges the funeral is usually responsible for meeting the costs. This can come from the deceased person’s estate or any funeral scheme they may have subscribed to. Funerals can be expensive and often unexpected. If you are worried about finances, please speak to the Bereavement/Medical Examiner Service who may be able to offer advice and guide you.
Financial advice
Financial help may be available if you receive certain benefits. Contact the Department of Work and Pensions (DWP) before making any arrangements.
Enquiries about financial assistance can be made by calling: Bereavement Service Helpline 0800 151 2012.
You can apply for help online: www.gov.uk/funeral-payments
Repatriation
If your loved one is to be buried in a country other than England or Wales, a funeral director will be able to assist you with this. An ‘Out of England’ certificate will be required. The Registrar and your funeral director will be able to further guide you with this.
Probate and legal advice
If you have difficulty in dealing with the deceased’s property, possessions or guardianship of their children, seek advice from a solicitor or the Citizens Advice Bureau as soon as possible. If there is no Will, speaking with a solicitor may be helpful. Many solicitors are prepared to offer up to half an hour free legal advice.
Probate is a document issued by the probate registry confirming that an executor has the right to wind up the estate of the person who has died. The ‘estate’ is the house, money and savings left by someone who has died (probate may not be necessary if the estate is small).
If you need any further advice on probate please contact 0300 123 1072 or use this link: www.gov.uk/applying-for-probate
Who needs to be told about the death?
You will probably want to let family, friends and neighbours know of the death right away.
You can use the following as guidance to make sure you have contacted everyone you need to:
These are:
• Priest, vicar, minister or faith leader
• Family doctor
• Dept for Work & Pensions (pensions, benefits etc)
• Bank, giro, credit cards, building society
• Social Services (home helps, home care)
• School, college or university attended
• Place of work (occupational pension)
• Executors of the estate (Will)
• Solicitor
• Insurance companies
• Library service
• Inland Revenue
• Residential or nursing home
• Landlord, housing department
• Council tax offices
• Electricity, gas, telephone, water
• Post Office (redirect mail)
• Driving licence centre (DVLA)
• Careline
• Cancel any appointments (hospital, optician etc)
• Return of any specialist equipment on loan to the deceased
Equipment
For any equipment to be collected from your home (such as beds, commodes, tables etc.) please contact:
Drive DeVilbiss 0845 0600333
Stopping Junk Mail to the recently deceased
If someone you know has died, the amount of unwanted marketing post being sent to them can be greatly reduced which helps to stop painful daily reminders.
By registering with the free service www.stopmail.co.uk the names and addresses of the deceased are removed from mailing lists, stopping most advertising mail within as little as six weeks. If you cannot access the internet you can call 0808 168 9607, where you will be asked for very simple information that will take only a few minutes to complete. Alternatively, ask the bereavement team for a leaflet that can be returned in the post.
This free of charge service provided by the Bereavement Support Network will actively reduce the unwanted marketing mail but also can help reduce the likelihood of identity theft following the death of someone close. The information is not used for any other purpose and you only have to complete this once. Additionally to Stop Mail a comparable service can also be accessed from the Bereavement Register or Deceased Preference Service if you would prefer to use them.
Sample letter
Here is an example of a letter that you may find useful when informing people about the death:
(Your name) (Your address)
(Your postal code) (Your telephone number)
Date
Name to whom you are writing: (Department) (Company) (Road) (City) (Postal Code)
Dear Sir/Madam,
I am writing to inform you of the death of (name of deceased and date of birth).
Please find enclosed with this letter the documents/papers which need to be returned to you.
(Name of deceased) died at (hospital name or home address) on (date). If you require any further information please contact me at the above address.
Yours faithfully,
(Your name)
Please note if you are writing to a solicitor, bank, building society or insurance company, they may ask for a copy of the death certificate. Photocopies are not accepted for insurance or legal reasons. You may need to include the relevant account and policy numbers if available.
Coping with bereavement and support
Many organisations offer support to people who have suffered a bereavement including counselling, information and advice and practical support. Some of these organisations and their contact details are listed at the end of this booklet.
The death of someone close can be a devastating experience, sometimes causing stronger emotions than you may have ever felt before. Even if your loved one has been ill for some time and their death was expected, there can be still a sense of shock when the death occurs.
When someone close dies you may have feelings and emotions associated with grief such as shock, numbness, anger, guilt, fear, sadness, and loneliness and the thought of how you will cope in the future may seem frightening. Whilst these feelings can be a normal part of grieving, if they persist and make it difficult for you to manage day to day tasks you may wish to seek professional help from your GP or an organisation which offers support and advice.
Everybody’s experience of grief can be different, but many find that talking can help. Our Bereavement Nurses are available to listen and offer advice regarding various support organisations. They can be contacted on 01902 445863.
Our hospital chaplaincy, which is a multi-faith department, is able to provide pastoral, spiritual and religious support. If you wish to speak to one of our chaplains, they can be contacted on: 01902 695098. You will be able to leave a message if there is no one in the office.
Bereavement Support Café
The Bereavement Support Café is free to attend and held in the Heart and Lung Seminar room at New Cross Hospital.
Everybody experiences grief differently, but many find that talking can help. Our Bereavement Support Café is an informal, friendly space which encourages people to come together to talk about their grief and share their experiences in a kind supportive environment.
• Every 2nd Friday of each month
• 10:15am to 11:45am
• Free parking
• Refreshments
• No referral or pre booking required just come along
Each year the Bereavement Nurses together with the hospital’s Chaplaincy Team organise a service of remembrance and thanksgiving. This service is open to all, to those of all faiths and those of none. There is opportunity for reflection or prayer, company and memory and you can light a candle for your loved one if you wish.
We advertise the date for the service via our social media platforms. However, if you would like some more information regarding this then please contact the Bereavement Nurses on 01902 445863.
Talking to children about death and grief
Include them as much as you can, tell them as much as you can, reassure them as much as you can.
Evidence tells us that the best support a child can get in grief is seeing the adults around them grieving. Like adults, they too find it hard to understand and cope if they are not told what is happening. When information is kept from children, sometimes their imagination can make the situation far more frightening as they seek to make sense of what is happening around them. It can lead to them feeling isolated and excluded.
• Use simple language when talking with them.
• Give them time and the opportunity to ask questions.
• Give them plenty of love and reassurance.
• Share your own emotions, this helps children to learn that it is okay and healthy to express emotions.
• Give children the space and opportunity to draw, write stories, and express themselves as they wish in order to say goodbye to the person who has died.
• Offer children the opportunity to participate in the funeral if they wish to, and you feel comfortable with that.
It is a good idea to speak to the school or college that your child attends so that they can also offer support. Talk to your child about this.
Finally, if you are worried, that’s the time to seek help. Arrange an appointment and talk through your concerns with your GP.
Useful contact numbers
Bereavement Centre
Telephone: 01902 695091
Bereavement Nurses
Telephone: 01902 445863 / 07385939295
Medical Examiner Officers
Telephone: 01902 695942
Wolverhampton Register Office
Telephone: 01902 551234
Multi-Faith Chaplaincy and Spiritual Care Team
Telephone: 01902 695098
Patient Advice and Liaison Service (PALS)
Telephone: 01902 695362
Email: rwh-tr.pals@nhs.net
The Black Country Coroner Service
Telephone: 0121 569 7200
Swan Suite
Telephone: 01902 695516
Health Records Access Team
(for requesting a copy of medical records)
Telephone: 01902 695545 / 695544
Email: rwh-tr.healthrecordsaccess@nhs.net
Bereavement support organisations
Cruse Bereavement Care Wolverhampton and Dudley
Website: www.cruse.org.uk
Telephone: 01902 420055
Age UK Wolverhampton
Website: www.ageuk.org.uk/wolverhampton/
Email: mail@ageukwolverhampton.co.uk
Text: 07923 229547
Telephone: 01902 572060
Bereavement Advice
Website: www.bereavementadvice.co.uk/
Sudden
Supporting people after sudden death
Website: www.sudden.org
Child Bereavement UK
Website: www.childbereavementuk.org/
Helpline: 0800 02 888 40
Child Death Helpline
Website: childdeathhelpline.org.uk/
Freephone: 0800 282 986 (or) 0808 800 6019
Survivors of Bereavement by Suicide (SOBS) Website
Website: www.uksobs.com
Helpline: 0300 111 5065
Switchboard LGBT+ helpline
Website: www.switchboard.lgbt/
Helpline: 0800 0119 100
Citizens Advice
Telephone: 0808 278 7919
Website: www.citizensadvicedudley.org
Samaritans
Telephone: 116 123
Email: jo@samaritans.org
Website: www.samaritans.org
Mencap
Telephone: 0808 808 1111
Website: www.mencap.org.uk
Reference: New Cross Hospital Bereavement Booklet
Publication date: October 2024
Review date: October 2026
Comments, queries, and further assistance
It is hoped that the information contained within this booklet will be of assistance to you, but if there is any point or problem that you may experience, which is not covered - please ask, we would very much like to offer our support and guidance.
We are determined to provide the best possible service to patients and other visitors to the Trust and welcome all comments on our service, whether good or bad, so that we can act on these comments to continue to improve the service we provide. If you would like to provide feedback on the care you and your loved one received there is a bereavement survey within this pack for you to complete.
Furthermore, if you have any comments on the care provided to your loved one, or to yourself, you can contact the Patient Advice and Liaison team (PALS) at the hospital who can provide assistance if you have cause for concern, compliments or suggestions.
You can contact PALS in any of the following ways.
Telephone: 01902 695362 or 01902 695368
Email:
The Hospital would like to thank RNS Publications for publishing this information and the following pages contain some features from services o ering their help at this time.
Whilst the Hospital is grateful of their support it does not endorse or recommend any of the services that they provide.
�\\ bereavement ,�port network
stopping mail
STOPPING JUNK MAIL
It is distressing to deal with a bereavement and unsolicited mail can be insensitive and destructive during a grieving process.
By scanning the below QR code on your phone or visiting www.stopmail.co.uk, we are able to securely share this information with mailing organisations and under the Data Protection Act the information will not be used for any other purpose.
Other benefits reduce the possibility of identity fraud, such as assumed identity and you will only have to supply the information once.
