We are sorry for the distress you may be feeling at this time. Following the death of your relative or friend please do not attend the Bereavement Office in person. You will not be able to register a death or collect a certificate from the hospital.
Please telephone the Bereavement Office at the hospital where your relative or friend died after 10am on the next working day (Monday to Friday). They will be able to advise you regarding the practical steps to be taken next.
Bereavement Office University Hospital of Wales: (029) 2184 2789
Bereavement Office University Hospital Llandough: (029) 2182 5225
Bereavement Office St Davids Hospital: (029) 2182 5225
Bereavement Office Barry Hospital: (029) 2182 5225
Hafan Y Coed: (029) 2182 5225
Whilst it is possible to initiate discussions with a funeral director we do not recommend arranging a specific date for the service until you have an appointment with the Register Office or the Coroner has advised that you may do so.
Mae’n ddrwg gennym am y gofid y gallech fod yn ei deimlo ar hyn o bryd. Yn dilyn marwolaeth eich perthynas neu ffrind, peidiwich â mynychu’r Swyddfa Profedigaeth yn bersonol, ni fyddwch yn gallu cofrestru marwolaeth na chasglu tystysgrif o’r ysbyty.
Ffoniwch y Swyddfa Profedigaeth yn yr ysbyty lle bu farw eich perthynas neu ffrind ar ôl 10am ar y diwrnod gwaith nesaf (dydd Llun i ddydd Gwener). Byddant yn gallu eich cynghori ynghylch y camau ymarferol i’w cymryd nesaf.
Ysbyty Athrofaol Cymru: (029) 2184 2789
Ysbyty Athrofaol Llandochau (029) 2182 5225
Ysbyty Dewi Sant (029) 2182 5225
Ysbyty Barri: (029) 2182 5225
Hafan Y Coed: (029) 2182 5225
Er ei bod yn bosibl cychwyn trafodaethau gyda threfnydd angladdau, nid ydym yn argymell trefnu dyddiad penodol ar gyfer y gwasanaeth hyd nes byddwch yn cael apwyntiad gyda’r Swyddfa Gofrestru neu os yw’r Crwner wedi dweud y gallawch wneud hynny.
Profedigaeth Cymorth a Chyngor .......................28 – 53
This booklet is designed to help you through the difficult and distressing time after the death of a relative or friend. It aims to give you practical help and guidance with some of the arrangements and decisions you will need to make due to your recent bereavement.
Main Switchboard Numbers:
University Hospital of Wales: (029) 2074 7747
University Hospital of Llandough: (029) 2071 1711
St David’s Hospital: (029) 2053 6666
Barry Hospital: (01446) 704000
Hafan Y Coed: (029) 2182 4700/4600
The ward sister or charge nurse is; and can be contacted on .................................................................... .
The Consultant was...............................................................and their secretary can be contacted on................................................should you have any queries.
The following issues are covered in this booklet;
Contents
The First Few Days
1. Is it possible to see my relative or friend at the hospital?
2. Is tissue donation a possibility?
3. What facilities are available for Multi Faith deaths?
4. What happens if your relative or friend dies in the Accident and Emergency Department?
5. What if the death is reported to the Coroner?
6. Is it possible to have a hospital post-mortem examination?
7. What if my relative or friend wishes to donate their body to medical research?
The Following Days
8. What is the Medical Examiner’s Service?
9. How do I obtain the Medical Certificate of Cause of Death?
10. How do I register the death?
11. What if my relative or friend is to be transferred outside England or Wales?
12. How do I arrange the funeral?
13. What about the estate and the Will?
14. What if they die without a Will?
15. A final checklist on the documents which may need to be returned
16. People you may wish to notify following the death
17. Helping you through your grief
18. Reactions to grief - Adult / Child
19. A selection of support/information, telephone numbers and websites
20. Bereavement Services Feedback
21. Notes
The First Few Days
Following the death of your relative or friend please call the Bereavement Office after 10am the next working day. They will be able to advise you regarding the practical steps to be taken next. You do not need to attend the Bereavement Office.
University Hospital of Wales: (029) 2184 2789
University Hospital Llandough: (029) 2182 5225
St Davids Hospital: (029) 2182 5225
Barry Hospital: (029) 2182 5225
Hafan Y Coed: (029) 2182 5225
If emotional support is required, please contact the Bereavement Support Service:
Telephone: (029) 2184 4949
Text: 07812 495 281 / 07812 495 329
Email: cav.bereavementservices@wales.nhs.uk
1. Is it possible to see my relative or friend at the hospital?
Yes, you are able to see and spend time with them on the ward or unit, directly after their death.
At the University Hospital of Wales and University Hosptial Llandough there is a room next to the mortuary where you may be able to view your relative or friend. Opening hours vary depending on the hospital site. It is possible to make an appointment for a suitable time for you both, but sometimes these arrangements cannot be guaranteed.
Please call the following telephone number during office opening hours of Monday to Friday 9am-4pm and the mortuary staff will advise you. (029) 2184 4269
Out of office hours please telephone the switchboard and ask them to bleep the Site Manager.
University Hospital of Wales (029) 2074 7747
University Hospital Llandough (029) 2071 1711
Unfortunately, there are no mortuary facilities at St Davids Hospital and Barry Hospital, but please be aware that you will be able to request to see your relative or friend at the funeral home.
2. Is tissue donation a possibility?
Cardiff and Vale University Health Board (UHB) fully support organ and tissue donation. Tissue donation may be a possibility after your relative or friend has died. Such a donation is a great gift and can change the lives of recipients considerably. Most people are able to donate their corneas (part of the eye). This can take place up to 24 hours after the death and can restore the sight of two people through a corneal transplant. The removal of donated tissue is carried out with great care and respect. It does not prevent you saying goodbye or affect funeral arrangements.
If you would like further information, please contact NHS Blood and Transplant National Referral Centre on 0800 432 0559. This is a 24 hour pager service. Leave your name and full telephone number and a Specialist Nurse in Tissue Donation will return your call. Alternatively you may ask a doctor, nurse or the Bereavement Office involved in the care of your relative to contact the appropriate person on your behalf.
3. What facilities are available for Multi Faith deaths?
Facilities available at;
1. The University Hospital of Wales; a multi-faith prayer room is situated on the corridor between B5 and C5. There is also a multi-faith prayer room in Noah’s Ark Children’s Hospital.
2. St David’s Hospital has a chapel that is used by all faiths.
3. University Hospital Llandough, a multi prayer room situated within the chaplaincy complex.
• What happens if there are cultural requirements over a weekend or bank holiday period?
If your beliefs require your relative or friend’s body to be buried during a weekend or bank holiday period, there are guidelines in place for staff to try and help to arrange this.
If the death needs to be reported to Coroner, staff will not be able to complete the necessary paperwork and unfortunately your relative or friend will not be able to be buried until their death has been reported, and any investigations have taken place. The Coroner’s Office is closed on the weekend and bank holidays.
Burial on weekend and bank holidays is only possible if your relative died in Cardiff, not the Vale of Glamorgan, as the Vale of Glamorgan Register Office is closed during this time.
There are certain statutory requirements that need to be fulfilled before burial.
A Medical Certificate of Cause of Death (MCCD) needs to be completed by a Doctor; this will require scrutiny of the medical records and consultation with the Medical Examiner’s Service.
The death needs to be registered with the Registrar of Births, Deaths and Marriages before your relative or friend leaves the hospital.
Please make sure that Cardiff Bereavement Service are contacted before 11.45am, so that the burial can take place the following day.
4. What happens if your relative or friend dies in the Accident and Emergency Department?
Generally, when a death has occurred on the way to, or in the Accident and Emergency Department, the death will be reported to the Coroner.
An officer in the department will need to take a statement and you will be asked to make a formal identification of the body. After this, you will be able to spend time with your relative or friend.
Coroners Office contact details:
Telehone: 01443 281100
Email: coroneradmin@rctcbc.gov.uk
They will tell you if;
the GP can issue a Medical Certificate of Cause of Death or whether
the hospital can issue a Medical Certificate of Cause of Death or that
a post-mortem examination or inquest will be held.
If the GP is to issue a Medical Certificate of Cause of Death, contact them to find out when you can collect the certificate.
If a doctor is not allowed to issue the certificate, the Coroner’s Officer will tell you what to do next.
5. What if the death is reported to the Coroner?
Sometimes it is necessary to report a death to the Coroner before the Medical Certificate of Cause of Death can be given. Some of the circumstances include where:
the cause of death is unknown;
the cause of death is unnatural e.g. possible suicide, homicide, neglect, accident (including road traffic collision) or poisoning;
death occurred within 24 hours of admission to hospital, during or after surgery or a medical procedure;
death occurred during or immediately after detention in police custody.
The Coroner will decide either that:
a post-mortem examination does not need to take place, in which case the responsibility of completion of the Medical Certificate of Cause of Death will rest with the doctor and Medical Examiner’s Office. Once completed this will then be sent via the Medical Examiner’s Office to the Registrars; or
a post-mortem examination will need to take place, in which case they will instruct a Pathologist (a specialist doctor) to perform this.
After a post-mortem examination has been carried out, the Coroner will decide either that:
no further action is necessary, in which case they will notify the registrar of this, using a form B: or
that they need to hold an inquest; in which case, the Coroner’s Officer will tell you of what happens next.
A Coroner’s post-mortem is a legal obligation and not subject to the permission of the deceased’s family. If there is time to organise it in advance, relatives may be represented at the examination by their own doctor.
Please tell the Coroner’s Office if you want your doctor to attend.
The Coroner’s Office is open from 8am until 4pm on weekdays. Telephone: 01443 281101
Email: coroneradmin@rctcbc.gov.uk
6. Is it possible to have a hospital post-mortem examination?
Although the Coroner may not require a post-mortem examination, the doctor may wish to carry out a hospital post- mortem examination, as this may help in the treatment of other patients in the future. A post-mortem can also give more detailed information about the cause of death. If the next of kin is sure that the deceased did not have any objections to the examination when they were alive; they can sign the consent form. It is not always necessary to examine all of the body and a limited post-mortem can be completed, however this could restrict the findings.
You do not have to agree to a hospital post-mortem examination and it is up to you if this is to take place or not.
The post-mortem examination is carried out sympathetically and should generally not delay funeral arrangements. Please tell the Funeral Director that this examination is taking place. The report is then sent to the Consultant who looked after your relative or friend; it can take many months for this report to be completed.
7. What if my relative or friend wishes to donate their body to medical research?
If they wished to donate their body to medical research you should contact the Department of Anatomy at Cardiff University as soon as possible on Tel: (029) 2087 4370 and they will tell you what you need to do next.
It is essential that they have signed the necessary paperwork during life, explaining that this is their wish and that their signature has been witnessed.
You can contact a Funeral Director to make provisional plans before you register the death.
The Following Days
8. What is the Medical Examiners Service?
This service provides an independent scrutiny of a person’s death and is a legal requirement, unless the Coroner is investigating the circumstances of death. On some occasions both the Coroner and Medical Examiner will require involvement.
The service allows the cause of death to be more accurately identified, and the circumstances surrounding the death to be more objectively assessed in order to identify any queries about the treatment or care provided that may require further investigation.
When referred to the Medical Examiners Service, bereaved families will have the opportunity to speak to someone who wasn’t involved in the care of their loved one but who is able to listen to their view of the care provided. They can provide more detail regarding the cause of death and the circumstances that led up to it.
9. How do I obtain the ‘Medical Certificate of Cause of Death’?
Providing there is no Coroner’s investigation, a ‘Medical Certificate of Cause of Death’ will be issued by the hospital. This certificate is required to register the death.
You will need to speak with the hospital where your relative or friend died for information regarding the certificate and what happens next. This is to make sure the certificate is ready. You do not need to attend the bereavement office to collect the Medical Certificate of Cause of Death; this will be sent electronically to the Register Office.
University Hospital of Wales: (029) 2184 2789
University Hospital Llandough: (029) 2182 5225
St Davids Hospital: (029) 2182 5225
Barry Hospital: (029) 2182 5225
Hafan Y Coed: (029) 2182 5225
Your relative or friend’s property will be kept on the ward or unit. Cash and valuable items may be kept elsewhere, such as the Cashiers Office. The Bereavement Office will be able to advise you.
10. How do I register the death?
If your relative or friend died at;
• St Davids Hospital
• The University Hospital Of Wales
their death can be registered at the following locations by appointment;
• Thornhill Crematorium and Cemetery
Thornhill Road
Rhiwbina
Cardiff
CF14 9UA
• Glamorgan Archives
Clos Parc Morgannwg
CF11 8AW
• Cardiff Register Office contact details:
Telephone: (029) 2087 1680
Email: registrars@cardiff.gov.uk
If your relative or friend died at;
• University Hospital of Llandough
• Barry Hospital
• Hafan Y Coed
their death can be registered at the Vale of Glamorgan Register Offices by appointment;
• Barry Register Office
Civic Offices
Holton Road
Barry
CF63 4RU
Telephone: (01446) 700111
Email: registrationservice@valeofglamorgan.gov.uk
Please do not attend the hospital, the Bereavement Office staff can offer further advice and support regarding registering a death:
It is possible to register your relative or friend’s death with a different Register Office, if you have any questions, you can contact the Register Office to discuss this with them.
We will endeavour to complete the necessary paperwork to enable you to register the death of your loved one within the legal time frame, however this may not always be possible as individual circumstances will vary. Please be assured that the Registrars will extend the registration period if required.
Who can register the death?
The death should be registered by a relative of the deceased. If there are no relatives then it is possible for other people to register the death, these include;
1. Someone who was present at the death.
2. A representative of the establishment/hospital in which the death occurred.
3. The person instructing the Funeral Director.
What Information is required by the Registrar?
Date and place of death.
Full name of the deceased and any previous names they have been legally known by, including maiden name if appropriate.
Date and place of birth of the deceased.
Deceased’s occupation and the full names and occupation of their spouse/civil partner.
Deceased’s usual address.
If the deceased was married or in a civil partnership, the date of birth of the spouse/civil partner.
Tell Us Once
At the point of registration the Register Office also offers the “Tell Us Once” service; this allows them to notify various government departments of the death on your behalf. If you would like to utilise this during your appointment we kindly ask you to bring the following where appropriate;
National Insurance number for the deceased and any surviving spouse/civil partner.
Deceased’s British Passport (valid or expired).
Deceased’s Driving Licence.
Deceased’s Blue Badge.
What happens next?
The Registrar will issue a certificate (known as the green form). This will be required by the Funeral Director to give them authority to continue with arrangements for the funeral.
There is a fee for copies of the death certificate; the Registrar will advise how many copies you may need. These will be required for banks, building societies, insurance companies, solicitors or for pension claims etc.
11. What if my relative or friend is to be transferred outside England or Wales?
If they are to be taken outside England or Wales someone must ‘apply to the Coroner for an ‘Out of England/Wales’ form. This can be arranged through your Embassy or your Funeral Director. You will also require a ‘free from infection’ certificate that can be issued by the hospital.
12. How do I arrange the funeral?
It is important that if your relative or friend has made a Will it is read as soon as possible as it may contain information regarding their wishes.
It is a good idea to contact a Funeral Director of your choice as soon as possible, details can be found via our Bereavement Office or on the internet. They will give you an estimate cost; it is possible to discuss ways of reducing this cost with them.
If you receive benefits and financial support from the government, you may be entitled to help with costs and funeral expenses. More information can be found on the government website or via their Bereavement Service Helpline:
Website: www.gov.uk
Bereavement Service Helpline (Monday to Friday 8am-6pm):
Telephone: 0800 151 2012
Welsh language: 0800 731 0453
Textphone: 0800 731 0464
Welsh language textphone: 0800 731 0456
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 151 2012
If the person who has died lived in the Cardiff area, they might be entitled to a ‘Cardiff Funeral’; the staff at the Bereavement Office can advise which Funeral Director you would need to contact to discuss this. Tel: (029) 2184 2789.
You do not have to have a funeral ceremony, use a religious minister or funeral director.
If you choose to arrange the funeral yourself other useful resources would include;
The Natural Death Centre Tel: 01962 712690
Bereavement Support Service
Tel: (029) 2184 4949
Cardiff Bereavement Services Tel: (029) 2054 4820
13. What about the Estate and the Will?
If you are an executor of a Will, you are responsible for making sure that what is stated in the Will is carried out.
You may need to apply for probate. Probate is a certificate granted by a court that a Will is valid and the executors may administer the estate.
The Citizens Advice Bureau or a solicitor will tell you what needs to be done. The Probate Registry of Wales can be contacted on Tel: (029) 2047 4373.
14. What if they die without a Will?
If a person dies without leaving a valid Will it is known as dying intestate. It is necessary to obtain a Grant of Letters of Administration from the Probate Registry in order to administer the estate. The persons entitled to apply for the Grant and the persons entitled to benefit from the estate are the nearest relatives in a fixed order. The Citizens Advice Bureau or a solicitor will advise you on what needs to be done. The Probate Registry of Wales can be contacted on Tel: (029) 2047 4373.
15. A final checklist on the documents which may need to be returned:
1. All pension documentation
2. NHS equipment such as wheelchairs etc
3. Driving licence to DVLA, Swansea
4. Passport to passport office (you can request that it is returned to you when it has been cancelled)
5. Items borrowed from the library
6. Season tickets
7. Membership cards of associations of clubs
8. Car registration documents for change of ownership
9. A registered Enduring/Lasting Power of Attorney would need to be returned to the Office of the Public Guardian for cancellation
16. People you may wish to notify following the death:
Employer
Trade Union
Building Society
Credit Card Companies
Royal Mail Deliveries
Department for Work and Pensions
Utility Companies
Life Insurance Company
Car insurance Company
A child or young persons teacher
17. Helping you through your grief
Bank Housing Department
Landlord Newsagent Milkman
Inland Revenue Council Offices
TV Licence Authority Meals on Wheels Rental Companies
Grief is unique to everyone. There is no right or wrong way to feel. Although there are recognised stages of grief, you will likely not progress through these in a clear and straightforward manner. Grief is complicated and unpredictable, and the bereavement service are here to support you.
Though family and friends can be of great support at this time, sometimes talking with someone outside of this group can provide much comfort.
Within the Health Board we have a Bereavement Nurse and Support Service who can be contacted as follows:
Telephone: (029) 2184 4949
Text: 07812 495281 / 07812 495329
Email: cav.bereavementservices@wales.nhs.uk
The team are able to offer support and advice and assist in directing you to the most appropriate support. There are numerous charities that are able to help when someone dies and offer a wide range of support for those who are grieving.
Whilst in hospital your loved one may have been visited by one of our Chaplains, if religious, spiritual, or pastoral support is required please contact our Chaplaincy team:
Telephone: (029) 2184 3230
Email: Spiritual.Careteam@wales.nhs.uk
Sadly sometimes there maybe concerns regarding the care given to a family member, we have a Concerns team who would be able to advise you of the steps to take regarding this:
Telephone: (029) 2183 6318
Email: Concerns@wales.nhs.uk
Your GP will also be able to provide you with advice and support regarding your bereavement and any health concerns.
18. Reactions to grief – Adult / Child
Adult’s Grief
There are certain common reactions to grief, as mentioned previously these do not always follow a particular pattern and can resurface many months or even years after the death.
Shock/numbness – This is usually one of the first reactions to grief and can make people feel confused and unable to think clearly. There
may be an inability to believe that the person has died or difficulty in remembering what they looked or sounded like. The confusion and feeling of fogginess in the mind can continue for some time, but it will pass.
Overwhelming sadness – This can be accompanied by many tears or an inability to cry at all. Grief can change your perception of life and many things may seem pointless, planning for the future may seem fruitless.
Tiredness, exhaustion and other physical symptoms – The body can feel overwhelmed just like the mind, muscles can feel tense and ache, and there may even be symptoms such as nausea, stomach pains and heart palpitations.
Anger – There maybe anger at the person who died or perhaps anger at those who let it happen. It is common to become upset at relatively minor things, perhaps things that you wouldn’t have been upset at before.
Guilt – Feeling guilty that we didn’t do more, or that a different decision/ action may have changed the outcome. There may also be guilt at still being alive, and feeling that you wish others had died instead may also instil feelings of guilt.
Fear – The fear of dying or thoughts of something bad happening to family and friends may increase. New fears may also develop such as leaving the house or seeing people you know when you are out.
Repeated visions of the death and surrounding circumstances –Although these can be distressing and upsetting, they can help the mind to process all that has happened. These visions may happen when awake or asleep and are not uncommon when grieving.
Grief can place enormous pressure on the bereaved and the wider circle of family and friends, sometimes it can feel as though people do not understand the depth of grief being experienced. Try to maintain relationships with loved-ones and explain the range of emotions being experienced, no two people will have the same experience of grief.
Please reach out for support if it is felt that these reactions to grief are overwhelming and continuing for an extended period of time.
Be kind to yourself. Allow yourself to do things that make you smile, we can be both happy and sad at the same time.
Children’s grief
Although a child may exhibit many of these same reactions and emotions, the way adults approach a child’s grief is important too.
It is our instinct to protect children from being hurt and upset, however it is important to talk to children about the person that has died and allow feelings to be shared honestly and openly. Show children that it is normal to feel sad when someone has died, give plenty of reassurance. Using clear language is important, saying ‘dead’ or ‘died’ is much more helpful for children than ‘passed away’ or ‘gone to sleep’. Children should feel able to ask questions about the death and often they will guide the adult with how much they want to know. This can be painful as children can be quite direct in their questioning.
Depending on their age and personalities, children will grieve differently and they can move very quickly from one emotion to another. If possible a child should be given a choice on whether they wish to attend the funeral or not. The service should be explained in an age-appropriate way and things they will see/hear explained. It can be beneficial to involve them in some way such as choosing a photo, song or poem. There are of course other ways that the person can be remembered, such as making a memory box or jar together, creating a collage or drawing pictures.
Children do not grieve in the same way as adults and as they grow and realise the enormity of what has happened, they may need a lot of support.
There are charities which offer support specifically to bereaved children such as Hope Again, Winston’s Wish and Child Bereavement UK, details are listed within this booklet.
19. A selection of Support / Information, Telephone Numbers and Websites
Age UK Cymru www.ageuk.org.uk
Asian Family Counselling Service: www.asianfamilycounselling.org
At a Loss www.ataloss.org
BACP
(British Association for Counselling and Psychotherapy) www.bacp.co.uk
Bereavement Support Network www.bereavementsupport.co.uk
A national organisation for the elderly
Tel: 0800 169 2081
Cardiff Bereavement Services www.cardiffbereavement.co.uk
Advice regarding local and national bereavement support
Advice on choosing a therapist and a list of accredited therapists
Advice when someone dies (free phone service)
Based at Thornhill Crematorium; available for advice
Email: admin@ asianfamily.co.uk
Use website to access online chat, short courses and more
Tel: 01455 883300
Email: bacp@bacp. co.uk
Tel: 0808 168 9607
CCAWS - Community Care and Wellbeing Service www.ccaws.org.uk
Chaplaincy Department for Cardiff and Vale UHB
Support services including Counselling, befriending, advocacy, information and advice
Available 9 - 5 Monday to Friday and the team provides an oncall service 24/7
Tel: 029 2054 4820
Email: thornhillreception@cardiff. gov.uk
Tel: 02920 345 294
Email: info@ccaws. org.uk
Tel: 029 21843230
Email: spiritual. careteam@wales. nhs.uk
Child Death Helpline
www.childdeathhelpline.org.uk
Citizens Advice Bureau www.citizensadvice.org.uk
Compassionate Friends www.tcf.org.uk
Coroners Office
www.southwalescentralcoroner. co.uk
Cruse Bereavement Care (Cardiff and the Vale) www.cruse.org.uk
A free phone service for all those affected by the death of a child
Advice Line
Bereaved parents offering support to those who have had a child of any age die
Following an unexpected, unexplained death
Promoting the well-being of bereaved people and enabling anyone suffering bereavement caused by death to understand their grief and cope with their loss
Tel: 0800 282986
Donor Family Network www.donorfamilynetwork.co.uk
The Good Grief Trust www.thegoodgrieftrust.org
Jewish Bereavement Counselling Service www.jbcs.org.uk
Tel: 03444 111 444
Tel: 0345 123 2304
Email: helpline@ tcf.org.uk
Tel: 01443 281101
Email: coroneradmin@rctcbc.gov.uk
Tel: 0808 808 1677
Email: helpline@ cruse.org.uk
A support run by donor families for donor families
Support services including local and national information and advice and support cafes
Counselling service
Tel: 0845 680 1954
Email: info@donorfamilynetwork. co.uk
Email: Hello@thegoodgrieftrust.org
Tel: 0208 951 3881
Email: enquiries@ jbcs.org.uk
LGBT + Helpline - Switchboard www.switchboard.lgbt
The Lullaby Trust www.lullabytrust.org.uk
The Miscarriage Association www.miscarriageassociation.org.uk
A helpline for lesbian, gay and bisexual people who have lost someone close to them
Support following the death of a baby suddenly or unexpectedly
Available for support and information following the death of a baby (up to 24 weeks gestation)
Tel: 0800 0119 100
Email: hello@ switchboard.lgbt
Muslim Community Helpline www.muslimcommunityhelpline. org.uk
NAFD www.nafd.org.uk
Probate Registry of Wales www.gov.uk/applying-for-probate
Samaritans www.samaritans.org
SANDS www.sands.org.uk
Cardiff and Vale UHB
Bereavement Support Service
A confidential listening service, practical help and information
National Association of Funeral Directors
Guidance and support regarding probate
A confidential helpline open 24 hours a day
Support for pregnancy loss and baby death
Practical help, advice, support and information
Tel: 0808 802 6868
Email: support@ lullabytrust.org.uk
Tel: 01924 200799
Email: info@miscarriageassociation.org.uk
Tel: 020 8904 8193
Email: ess4m@ btinternet.com
Tel: 01217 111343
Email: info@nafd. org.uk
Tel: 029 20474373
Tel: 116 123
Email: jo@samaritans.org
Tel: 0808 164 3332
Email: helpline@ sands.org.uk
Tel: 029 2184 4949
Email: cav.bereavement@wales.nhs. uk
Support After Murder and Manslaughter
www.samm.org.uk
Survivors of Bereavement by Suicide
www.uksobs.com
WAY Widowed and Young www.widowedandyoung.org.uk
Way Up www.way-up.co.uk
Winston’s Wish www.winstonswish.org
2 Wish www.2wish.org.uk
Wide range of support to those bereaved by murder and manslaughter
Survivors of Bereavement by Suicide
Widowed and young - for people 50 and younger
Support for those who have been widowed aged 50 and above
A charity that offers information and support to bereaved children, young people and their families
Support for those affected by the death of a child or young person
Tel: 0121 472 2912
Text: 07342 888570
Tel: 0300 111 5065
Email: email.support@uksobs.org
Tel: 0300 201 0051
Contact via an online form
Tel: 0808 8020021
Email: ask@winstonswish.org
Tel: 01443 853 125
Email: info@2wish. org.uk
The above information was correct at time of publication.
20. Bereavement Services Feedback
We appreciate this is a very difficult time for you and your family but as an organisation we would really value your feedback, be it good or bad, as it will help us provide the best care we can.
This questionnaire is about your experience of contacting the Bereavement Office and/or the Bereavement Support Service. Support at this time may have also been provided via a Bereavement Midwife but we would ask that feedback for this service is provided directly to maternity services and not included in this questionnaire.
You can return this form to; F.A.O. Bereavement Services, Patient Experience, Upper Ground Floor C Block, University Hospital of Wales, Heath Park, CARDIFF CF14 4XW
If you require a pre-paid envelope please contact us on Email: pe.cav@wales.nhs.uk | Telephone: 029 2184 5692
1. In which hospital and on which ward or unit did your relative or friend die?
2. When did their death occur?
3. From speaking with our Bereavement Office team was there anything you found particularly helpful at this time?
Yes o or No o
Comments:
4. From speaking with our Bereavement Office team was there anything you found particularly unhelpful at this time?
Yes o or No o
Comments:
5. Have you received support from Helen, Jessica or Faye from the Bereavement Support Team?
Yes o or No o
From speaking with our Bereavement Office team was there anything you found particularly unhelpful at this time?
Comments: ………………………………………………………………………………………………………
6. From speaking with our Bereavement Office team was there anything you found particularly helpful at this time?
Yes o or No o
Comments:
7. Have you any suggestions as to how we can improve our bereavement services?
Yes o or No o
Comments:
If you would like to provide further feedback or require bereavement support please contact us as follows:
Tel: 029 2184 4949 Email: cav.bereavementservices@wales.nhs.uk
Text: 07812 495 281 / 07812 495 329
We wish to thank the advertisers and sponsors, without whom this publication would not have been possible.
However, the Hospital does not endorse any of the products or services they provide.
Cardiff and Vale University Health Board Bereavement Book (UNV)
Review Date: October 2026
Publication Date: October 2024
Nod y llyfryn hwn yw eich helpu drwy’r cyfnod anodd a thrallodus ar ôl marwolaeth perthynas neu ffrind. Bydd yn ceisio rhoi help ac arweiniad ymarferol i chi gyda rhai o’r trefniadau a’r penderfyniadau y bydd angen i chi eu gwneud o ganlyniad i’ch colled ddiweddar.
Ysbyty Athrofaol Cymru: (029) 2074 7747
Ysbyty Athrofaol Llandochau: (029) 2071 1711
Ysbyty Dewi Sant: (029) 2053 6666
Ysbyty Barri: (01446) 704000
Hafan Y Coed: (029) 2182 4700/4600
Prif nyrs y ward yw; ............................................................................. a gellir cysylltu ar .................................................................................
Yr Ymgynghorydd oedd ……………………...................................... a gellir cysylltu â’i ysgrifennydd ar…………………….............................. os bydd gennych unrhyw ymholiadau.
Mae’r llyfryn hwn yn ymdrin â’r materion canlynol;
Cynnwys
Yr Ychydig Ddiwrnodau Cyntaf
1. A yw’n bosibl i mi weld fy mherthynas neu ffrind yn yr ysbyty?
2. A yw’n bosibl rhoi meinwe?
3. Pa gyfleusterau sydd ar gael ar gyfer marwolaethau amlffydd?
4. Beth sy’n digwydd os bydd eich perthynas neu’ch ffrind yn marw yn yr adran Damweiniau ac Achosion Brys?
5. Beth sy’n digwydd os caiff y Crwner ei hysbysu am y farwolaeth?
6. A yw’n bosibl cael archwiliad post-mortem yn yr ysbyty?
7. Beth os yw fy mherthynas neu ffrind yn dymuno gadael ei gorff i ymchwil feddygol?
Y Diwrnodau Canlynol
8. Beth yw’r Gwasanaeth Archwilwyr Meddygol?
9. Sut ydw i’n cael ‘Tystysgrif Feddygol o Achos Marwolaeth’?
10. Sut ydw i’n cofrestru’r farwolaeth?
11. Beth sy’n digwydd os bydd fy mherthynas neu ffrind yn cael ei drosglwyddo y tu allan i Gymru neu Loegr?
12. Sut ydw i’n trefnu’r angladd?
13. Beth am yr ystâd a’r Ewyllys?
14. Beth os byddant yn marw heb Ewyllys?
15. Rhestr wirio derfynol o’r dogfennau y gallai fod angen eu dychwelyd
16. Pobl y gallech fod am roi gwybod iddynt am y farwolaeth
17. Eich helpu gyda’ch galar
18. Ymateb i alar – Oedolyn / Plentyn
19. Cymorth / gwybodaeth, rhifau ffôn a gwefannau
20. Rhoi Adborth i’r Gwasanaethau Profedigaethh
Yr Ychydig Ddiwrnodau Cyntaf
Yn dilyn marwolaeth eich perthynas neu ffrind, ffoniwch y Swyddfa Profedigaeth ar ôl 10am y diwrnod gwaith nesaf. Byddant yn gallu eich cynghori ynghylch y camau ymarferol i’w cymryd nesaf. Nid oes angen i chi fynd i’r Swyddfa Profedigaeth.
Ysbyty Athrofaol Cymru: (029) 2184 2789
Ysbyty Athrofaol Llandochau: (029) 2182 5225
Ysbyty Dewi Sant: (029) 2182 5225
Ysbyty Barri: (029) 2182 5225
Hafan Y Coed: (029) 2182 5225
Os oes angen cymorth emosiynol, cysylltwch â’r Gwasanaeth Cymorth
Profedigaeth:
Rhif ffôn: (029) 2184 4949
Neges destun: 07812 495 281 / 07812 495 329
Email: cav.bereavementservices@wales.nhs.uk
1. A yw’n bosibl i mi weld fy mherthynas neu ffrind yn yr ysbyty?
Gallwch weld a threulio amser gyda’ch plentyn ar y ward neu’r uned, yn syth ar ôl iddynt farw.
Yn Ysbyty Athrofaol Cymru ac Ysbyty Athrofaol Llandochau mae ystafell wrth ymyl y marwdy lle gallech chi weld eich perthynas neu ffrind. Mae oriau agor yn amrywio yn dibynnu ar safle’r ysbyty. Mae’n bosibl gwneud apwyntiad ar gyfer amser addas i’r ddau ohonoch, ond weithiau ni ellir gwarantu’r trefniadau hyn.
Ffoniwch y rhif ffôn canlynol yn ystod oriau agor y swyddfa o ddydd Llun i ddydd Gwener 9am-4pm a bydd staff y corffdy yn eich cynghori.
(029) 2184 4269
Y tu allan i oriau swyddfa, ffoniwch y switsfwrdd a gofynnwch iddynt blipio’r Rheolwr Safle.
Ysbyty Athrofaol Cymru: (029) 2074 7747
Ysbyty Athrofaol Llandochau: (029) 2074 7747
Yn anffodus, nid oes unrhyw gyfleusterau marwdy yn Ysbyty Dewi Sant ac Ysbyty’r Barri, ond byddwch yn ymwybodol y byddwch yn gallu gwneud cais i weld eich perthynas neu ffrind yn y cartref angladd.
2. A yw’n bosibl rhoi meinwe?
Ar ôl i’ch perthynas neu ffrind farw efallai y bydd yn bosibl iddynt roi organau neu feinwe os mai dyna oedd eu dymuniad. Mae rhodd o’r fath yn werthfawr tu hwnt. Gall y rhan fwyaf o bobl roi cornbilennau (rhan o’r llygad) a meinweoedd (falfiau’r galon) ar ôl iddynt farw. Gellir rhoi cornbilennau hyd at 24 awr ar ôl marw, a falfiau’r galon hyd at 48 awr ar ôl marw. Gall un rhoddwr adfer golwg dau berson drwy drawsblaniad cornbilennau, a gall rhoi falfiau’r galon achub bywydau llawer mwy. Caiff meinweoedd a roddir eu tynnu â gofal a pharch. Nid yw’n eich atal rhag ffarwelio nac yn effeithio ar drefniadau’r angladd.
Os hoffech ragor o wybodaeth, cysylltwch â Chanolfan Atgyfeirio Genedlaethol Gwaed a Thrawsblaniad y GIG ar 0800 432 0559. Mae hwn yn wasanaeth galw 24 awr. Gadewch eich enw a rhif ffôn llawn a bydd Nyrs Arbenigol mewn rhoi meinwe yn galw chi yn ôl. Fel arall, gallwch ofyn i feddyg, nyrs neu’r Swyddfa Profedigaeth sy’n ymwneud â gofalu am eich perthynas i gysylltu â’r unigolyn priodol ar eich rhan.
3. Pa gyfleusterau sydd ar gael ar gyfer marwolaethau amlffydd?
Mae cyfleusterau ar gael yn;
Ysbyty Athrofaol Cymru; mae ystafell weddïo aml-ffydd wedi’i lleoli ar y coridor rhwng B5 a C5. Mae ystafell weddïo amlffydd yn Ysbyty Arch Noa i Blant Cymru hefyd.
Mae gan Ysbyty Dewi Sant gapel a ddefnyddir gan bob ffydd.
Ysbyty Athrofaol Llandochau; ystafell weddi aml-ffydd yn yr adeilad caplaniaeth.
Beth sy’n digwydd os oes gofynion diwylliannol dros y penwythnos neu ŵyl y banc?
Os yw eich credoau yn ei gwneud yn ofynnol i gorff eich perthynas neu ffrind gael ei gladdu yn ystod penwythnos neu gyfnod gŵyl y banc mae canllawiau yn eu lle i staff geisio helpu i drefnu hyn.
Os bydd yn rhaid rhoi gwybod i’r Crwner am y farwolaeth, ni fydd staff yn gallu cwblhau’r gwaith papur angenrheidiol ac yn anffodus ni fydd eich perthynas neu ffrind yn gallu cael eu claddu hyd nes y bydd eu marwolaeth wedi’i adrodd, a bod unrhyw ymchwiliadau wedi’u cynnal. Mae Swyddfa’r Crwner ar gau dros y penwythnos a gwyliau banc.
Dim ond os bu farw eich perthynas yng Nghaerdydd ac nid ym Mro Morgannwg y gellir claddu ar benwythnosau a gwyliau banc gan fod Swyddfa Gofrestru Bro Morgannwg ar gau yn ystod y cyfnod hwn.
Mae rhai gofynion statudol y mae angen eu cyflawni cyn claddu.
Mae angen i Dystysgrif Feddygol o Achos Marwolaeth (MCCD) gael ei chwblhau gan Feddyg; bydd hyn yn gofyn am graffu ar y cofnodion meddygol ac ymgynghori â Gwasanaeth yr Archwilwyr Meddygol
Mae angen cofrestru’r farwolaeth gyda’r Cofrestrydd Genedigaethau, Marwolaethau a Phriodasau cyn i’ch perthynas neu ffrind adael yr ysbyty. -Gwnewch yn siŵr eich bod yn cysylltu â Gwasanaeth Profedigaeth Caerdydd cyn 11.45am, fel y gellir cynnal y gladdedigaeth y diwrnod canlynol.
4. Beth sy’n digwydd os bydd eich perthynas neu’ch ffrind yn marw yn yr adran Damweiniau ac Achosion Brys?
Yn gyffredinol, pan fydd rhywun wedi marw ar y ffordd i’r Adran Damweiniau ac Achosion Brys, neu yn yr Adran ei hun, caiff y farwolaeth ei hysbysu i’r Crwner.
Bydd angen i swyddog yn yr adran gymryd datganiad a gofynnir i chi adnabod y corff yn ffurfiol. Yn dilyn hyn, byddwch yn gallu treulio amser gyda’ch perthynas neu ffrind.
Manylion cyswllt Swyddfa’r Crwner:
Rhif ffôn: 01443 281100
E-bost: coroneradmin@rctcbc.gov.uk
Bydd yn rhoi gwybod i chi;
a all y meddyg teulu gyflwyno tystysgrif feddygol o achos marwolaeth
a all yr ysbyty gyflwyno tystysgrif feddygol o achos marwolaeth
a gaiff archwiliad post-mortem neu gwest ei gynnal.
Os bydd y meddyg teulu yn cyflwyno tystysgrif feddygol o achos marwolaeth, cysylltwch â nhw i holi pryd y gallwch nôl y dystysgrif.
Os na chaiff meddyg gyflwyno tystysgrif, bydd swyddog y crwner yn rhoi gwybod i chi beth i’w wneud nesaf.
5. Beth sy’n digwydd os caiff y Crwner ei hysbysu am y farwolaeth?
Weithiau mae angen hysbysu’r Crwner o farwolaeth cyn y gellir cyflwyno’r dystysgrif feddygol o achos marwolaeth. Ymhlith rhai o’r amgylchiadau hyn mae:
achosion lle nad yw achos y farwolaeth yn hysbys;
achosion lle nad yw achos y farwolaeth yn naturiol
e.e. hunanladdiad posibl, llofruddiaeth, esgeulustod, damwain (gan gynnwys damwain cerbyd) neu wenwyno;
achosion o farwolaeth o fewn 24 awr i’r person gael ei dderbyn i’r ysbyty, yn ystod llawdriniaeth neu driniaeth feddygol neu’n fuan ar ôl hynny;
marwolaeth yn y ddalfa neu’n fuan ar ôl bod yno.
Bydd y Crwner yn penderfynu naill ai:
nid oes angen cynnal archwiliad post-mortem, ac os felly, y meddyg a Swyddfa’r Archwiliwr Meddygol fydd yn gyfrifol am gwblhau’r Dystysgrif Feddygol o Achos y Farwolaeth. Unwaith y bydd wedi’i gwblhau caiff ei anfon drwy Swyddfa’r Archwiliwr Meddygol at y Cofrestryddion; neu
bod angen cynnal archwiliad post-mortem, ac os felly bydd yn cyfarwyddo Patholegydd (meddyg sydd wedi cael hyfforddiant helaeth) i wneud hyn
Ar ôl i archwiliad post-mortem gael ei gynnal, bydd y Crwner yn penderfynu naill ai:
nad oes angen cymryd camau pellach. Os felly bydd yn hysbysu’r cofrestrydd o hyn, gan ddefnyddio ffurflen B:
bod angen iddynt gynnal cwest. Os felly, bydd swyddfa’r crwner yn rhoi gwybod i chi beth sy’n digwydd nesaf.
Mae post-mortem crwner yn rhwymedigaeth gyfreithiol ac nid oes angen caniatâd teulu’r person a fu farw. Os oes amser i drefnu ymlaen llaw, gall perthnasau gael eu cynrychioli yn yr archwiliad gan eu meddyg eu hunain.
Dywedwch wrth Swyddfa’r Crwner os hoffech i’ch meddyg fynychu.
Mae Swyddfa’r Crwner ar agor o 8am tan 4pm yn ystod yr wythnos.
Rhif ffon: (01443) 281101
E-bost: coroneradmin@rctcbc.gov.uk
6. A yw’n bosibl cael archwiliad post-mortem yn yr ysbyty?
Er ei fod yn bosibl na fydd y Crwner yn gofyn am archwiliad postmortem, efallai y bydd y meddyg am gynnal archwiliad post- mortem yn yr ysbyty, oherwydd y gall hyn helpu i drin cleifion eraill yn y dyfodol. Gall post-mortem hefyd roi gwybodaeth fanylach am achos y farwolaeth. Os yw’r perthynas agosaf yn siŵr nad oedd yr ymadawedig yn gwrthwynebu’r archwiliad pan oedd yn fyw, gallant lofnodi’r ffurflen gydsynio. Nid oes angen archwilio’r corff cyfan bob amser, a gellir cynnal post-mortem cyfyngedig, fodd bynnag gallai hyn gyfyngu ar y canlyniadau.
Nid oes yn rhaid i chi gytuno i archwiliad post-mortem yn yr ysbyty a’ch penderfyniad chi yw p’un a ddylid ei gynnal ai peidio.
Cynhelir archwiliad post-mortem mewn ffordd sympathetig ac fel arfer ni ddylai achosi oedi i drefniadau’r angladd. Rhowch wybod i’r Trefnydd Angladdau fod yr archwiliad hwn yn mynd rhagddo. Yna caiff yr adroddiad ei anfon at yr Ymgynghorydd a oedd yn gofalu am eich perthynas neu ffrind; gall gymryd misoedd lawer i’r adroddiad hwn gael ei gwblhau.
7. Beth os yw fy mherthynas neu ffrind yn dymuno gadael ei gorff i ymchwil feddygol?
Os oeddent am adael eu corff i ymchwil feddygol dylech gysylltu â’r Adran Anatomi ym Mhrifysgol Caerdydd cyn gynted â phosibl ar (029) 2087 4370 a byddant yn rhoi gwybod i chi beth sydd angen i chi ei wneud nesaf.
Mae’n hanfodol eu bod wedi llofnodi’r gwaith papur angenrheidiol pan oeddent yn fyw, gan egluro mai dyma eu dymuniad, a’u bod wedi ei lofnodi gyda thyst.
Gallwch gysylltu â threfnydd angladdau i wneud cynlluniau amodol cyn i chi gofrestru’r farwolaeth.
Y Diwrnodau Canlynol
8. Beth yw’r Gwasanaeth Archwilwyr Meddygol?
Mae’r gwasanaeth hwn yn darparu archwiliad annibynnol o farwolaeth person ac mae’n ofyniad cyfreithiol, oni bai bod y Crwner yn ymchwilio i amgylchiadau marwolaeth. Ar rai adegau bydd angen cyfranogiad y Crwner a’r Archwiliwr Meddygol.
Mae’r gwasanaeth yn ei gwneud yn bosibl nodi achos y farwolaeth yn fwy cywir, a darparu asesiad mwy gwrthrychol o’r amgylchiadau sy’n ymwneud â’r farwolaeth, er mwyn nodi unrhyw ymholiadau ynghylch y driniaeth neu’r gofal a ddarperir y gallai fod angen ymchwilio iddynt ymhellach.
Os cânt eu hatgyfeirio at y Gwasanaeth Archwilwyr Meddygol, bydd teuluoedd mewn profedigaeth yn cael y cyfle i siarad â rhywun nad oedd yn ymwneud â gofalu am eu hanwylyd, ond sy’n gallu gwrando ar eu barn hwy ynghylch y gofal a ddarparwyd. Gallant roi mwy o fanylion ynghylch achos y farwolaeth a’r amgylchiadau a arweiniodd ati.
9. Sut ydw i’n cael ‘Tystysgrif Feddygol o Achos Marwolaeth’ (MCCD)?
Ar yr amod nad oedd ymchwiliad gan Grwner, caiff ‘Tystysgrif Feddygol o Achos Marwolaeth’ ei rhoi gan yr ysbyty. Mae angen y dystysgrif hon er mwyn cofrestru’r farwolaeth.
Bydd angen i chi siarad â’r ysbyty lle bu farw eich perthynas neu ffrind i gael gwybodaeth ynghylch y dystysgrif a beth sy’n digwydd nesaf. Mae hyn er mwyn sicrhau bod y dystysgrif yn barod. Nid oes angen i chi fynd i’r swyddfa brofedigaeth i gasglu’r dystysgrif feddygol o achos y farwolaeth; Bydd hon yn cael ei hanfon yn electronig i’r Swyddfa Gofrestru.
Ysbyty Athrofaol Cymru: (029) 2184 2789
Ysbyty Athrofaol Llandochau: (029) 2182 5225
Ysbyty Dewi Sant: (029) 2182 5225
Ysbyty Barri: (029) 2182 5225
Hafan Y Coed: (029) 2182 5225
Bydd eiddo eich perthynas neu ffrind yn cael ei gadw ar y ward neu’r uned. Gellir cadw arian parod ac eitemau gwerthfawr yn rhywle arall, fel Swyddfa’r Arianwyr, bydd y Swyddfa Profedigaeth yn gallu rhoi cyngor i chi.
10. Sut mae cofrestru marwolaeth fy mherthynas neu ffrind?
Os bu farw eich perthynas neu ffrind yn:
• Ysbyty Athrofaol Cymru
• Ysbyty Dewi Sant
Gellir cofrestru eu marwolaeth yn y lleoliadau canlynol trwy apwyntiad:
• Amolsgfa a Mynwent Thornhill
Heol Thornhill
Rhiwbina
Caerdydd
CF14 9UA
• Archifau Morgannwg
Clos Parc Morganwg
CF11 8AW
• Manylion cyswllt Swyddfa Gofrestru Caerdydd:
Rhif ffôn: (029) 2087 1680
E-bost: registrars@cardiff.gov.uk
Os bu farw eich perthynas neu ffrind yn;
• Ysbyty Athrofaol Llandochau
• Ysbyty Barri
• Hafan Y Coed
gellir cofrestru eu marwolaeth gyda Chofrestryddion Bro Morgannwg trwy apwyntiad:
• Swyddfa Gofrestru’r Barri
Y Swyddfeydd Dinesig
Heol Holton
Y Barri
CF63 4RU
Rhif ffon: (01446) 700111
E-bost: registrationservice@valeofglamorgan.gov.uk
Peidiwch a dod I’r ysbyty, bydd staff Y Swyddfa Profedigaeth yn eich cynghori ynghylch cofrestru marwolaeth, maent ar agor fel a ganlyn.
Mae’n bosibl cofrestru marwolaeth eich perthynas neu ffrind gyda Swyddfa Gofrestru wahanol, os oes gennych unrhyw gwestiynau, gallwch gysylltu â’r Swyddfa Gofrestru i drafod hyn gyda nhw.
Byddwn yn ymdrechu i gwblhau’r gwaith papur angenrheidiol i’ch galluogi i gofrestru marwolaeth eich anwylyd o fewn 5 diwrnod, fodd bynnag, efallai na fydd hyn bob amser yn bosibl gan y bydd amgylchiadau unigol yn amrywio. Gallwn eich sicrhau y bydd y Cofrestryddion yn ymestyn y cyfnod cofrestru os oes angen.
Pwy all gofrestru’r farwolaeth?
Dylai un o berthnasau’r ymadawedig gofrestru’r farwolaeth. Os nad oes perthynas mae’n bosibl i bobl eraill gofrestru’r farwolaeth, gan gynnwys:
1. Rhywun a oedd yn bresennol ar adeg y farwolaeth
2. Cynrychiolydd y sefydliad/ysbyty lle bu farw’r ymadawedig
3. Y person sy’n cyfarwyddo’r Trefnydd Angladdau
Pa wybodaeth sydd ei hangen ar y Cofrestrydd?
Dyddiad a lleoliad y farwolaeth.
Enw llawn yr ymadawedig ac unrhyw enwau blaenorol a ddefnyddiwyd i’w hadnabod yn gyfreithiol, gan gynnwys enw cyn priodi os yw’n briodol.
Dyddiad a man geni’r ymadawedig.
Galwedigaeth yr ymadawedig ac enwau llawn a galwedigaet eu priod/partner sifil.
Cyfeiriad arferol yr ymadawedig.
Os eodd yr ymadawedig yn briod neu mewn partneriaeth sifil, dyddiad geni’r priod/partner sifil.
Dweud Wrthym Unwaith
Ar adeg cofrestru mae Swyddfa Gofrestru hefyd yn cynnig y gwasanaeth “Dywedwch Wrthym Unwaith”; mae hyn yn caniatáu iddynt hysbysu gwahanol adrannau’r llywodraeth o’r farwolaeth ar eich rhan. Os hoffech ddefnyddio hyn yn ystod eich apwyntiad gofynnwn yn garedid i chi ddod â’r canlynol lle bo hynny’n briodol;
Rhif Yswiriant Gwladol ar gyfer yr ymadawedig ac unrhyw briod/partner sifil sydd wedi goroesi.
Pasbort Prydeinig yr ymadawedig (yn ddilys neu’n dod i ben).
Trwydded yrru yr ymadawedig.
Bathodyn glas yr ymadawedig.
Beth sy’n digwydd nesaf?
Bydd y Cofrestrydd yn rhoi tystysgrif (a elwir yn ffurflen werdd). Bydd hon yn ofynnol gan y Trefnydd Angladdau i roi awdurdod iddo barhau â’r trefniadau ar gyfer yr angladd.
Codir ffi am gopïau o’r dystysgrif marwolaeth; bydd y Cofrestrydd yn rhoi gwybod i chi faint o gopïau y gallai fod eu hangen arnoch. Bydd angen y rhain ar fanciau, cymdeithasau tai, cwmnïau yswiriant, cyfreithwyr neu ar gyfer hawlio pensiynau ac ati.
11. Beth sy’n digwydd os bydd fy mherthynas neu ffrind yn cael ei drosglwyddo y tu allan i Gymru neu Loegr?
Os ydynt yn cael eu trosglwyddo y tu allan i Gymru neu Loegr rhaid i rywun wneud cais i’r Crwner am ffurflen ‘Tu allan i Gymru/ Lloegr’. Gellir trefnu hyn drwy eich Llysgenhadaeth neu’ch Trefnydd Angladdau. Bydd angen tystysgrif ‘rhydd rhag haint’ arnoch hefyd, y gall yr ysbyty ei chyflwyno.
12. Sut ydw i’n trefnu’r angladd?
Os yw eich perthynas neu ffrind wedi ysgrifennu Ewyllys, mae’n bwysig ei fod yn cael ei ddarllen cyn gynted â phosibl oherwydd gall gynnwys gwybodaeth am eu dymuniadau.
Mae’n syniad da cysylltu â Chyfarwyddwr Angladdau o’ch dewis cyn gynted â phosibl, gellir dod o hyd i fanylion ar y rhyngrwyd neu drwy’r
Swyddfa Profedigaeth. Byddant yn rhoi amcangyfrif o’r gost i chi; mae’n bosibl trafod ffyrdd o leihau’r gost hon gyda nhw.
Os ydych yn derbyn budd-daliadau a chymorth ariannol gan y llywodraeth, efallai y bydd gennych hawl i help gyda chostau a threuliau angladd. Mae rhagor o wybodaeth ar gael ar wefan y llywodraeth neu drwy Linell Gymorth y Gwasanaeth Profedigaeth:
Gwefan: www.gov.uk
Llinell Gymorth y Gwasanaeth Profedigaeth (Dydd Llun i Ddydd
Gwener 8am-6pm):
Rhif ffôn: 0800 151 2012
Y Gymraeg: 0800 731 0453
Ffôn testun: 0800 731 0464
Ffôn testun Cymraeg: 0800 731 0456
Relay UK (os na allwch glywed neu siarad ar y ffôn): 18001 yna 0800 151 201
Os oedd y person a fu farw yn byw yn ardal Caerdydd, mae’n bosibl y bydd ganddynt hawl i ‘Angladd Caerdydd’; gall staff yn y Swyddfa
Profedigaeth roi gwybod pa drefnydd angladdau y byddai angen i chi gysylltu â nhw i drafod hyn, ffoniwch (029) 2184 2789.
Nid oes yn rhaid i chi gael seremoni angladd na defnyddio gweinidog crefyddol na threfnydd angladdau.
Os dewiswch drefnu’r angladd eich hun, gallai’r adnoddau canlynol fod o ddefnydd i chi;
• Y Ganolfan Marwolaeth Naturiol Ffôn: 01962 712690
• Gwasanaeth Cymorth Profedigaeth Ffôn: [029] 2074 4949
• Gwasanaethau Profedigaeth Caerdydd Ffôn: [029] 2054 4820
13. Beth am yr ystâd a’r Ewyllys?
Os ydych yn ysgutor ewyllys, chi sy’n gyfrifol am sicrhau bod yr hyn a nodir yn yr ewyllys yn cael ei gyflawni.
Efallai y bydd angen i chi wneud cais am brofiant. Tystysgrif a gyflwynir gan lys yw profiant sy’n datgan bod Ewyllys yn ddilys ac y gall yr ysgutorion weinyddu’r ystâd.
Bydd y Ganolfan Cyngor ar Bopeth neu gyfreithiwr yn rhoi gwybod i chi beth sydd angen ei wneud. Gellir cysylltu â Chofrestrfa Brofiant Cymru drwy ffonio (029) 2047 4373.
14. Beth os byddant yn marw heb Ewyllys?
Os bydd rhywun yn marw heb adael Ewyllys dilys, caiff ei alw’n etifeddiant diewyllys. Mae angen cael Grant Llythyrau Gweinyddu gan y Gofrestrfa Brofiant er mwyn gweinyddu’r ystâd. Y bobl sydd â’r hawl i wneud cais am y Grant, a’r bobl sydd â hawl i gael budd o’r ystâd, yw’r perthnasau agosaf yn ôl pa mor agos yr oeddent at yr ymadawedig. Bydd y Ganolfan Cyngor ar Bopeth neu gyfreithiwr yn rhoi cyngor i chi ar beth sydd angen ei wneud. Gellir cysylltu â Chofrestrfa Brofiant Cymru drwy ffonio [029] 2047 4373.
15. Rhestr wirio derfynol o’r dogfennau y gallai fod angen eu dychwelyd:
• Pob dogfen am bensiynau er enghraifft y cerdyn
• Cyfarpar y GIG fel cadeiriau olwyn ac ati
• Trwydded yrru i’r DVLA, Abertawe
• Pasbort i’r swyddfa basbort (gallwch ofyn iddo gael ei ddychwelyd atoch ar ôl iddo gael ei ganslo)
• Eitemau a fenthycwyd o’r llyfrgell
• Tocynnau tymor
• Cardiau aelodaeth i gymdeithasau neu glybiau
• Cyfarpar wedi’i rentu
• Dogfennau cofrestru car i newid perchenogaeth
• Byddai angen dychwelyd Atwrneiaeth Barhaus/Arhosol i Swyddfa’r Gwarcheidwad Cyhoeddus i’w chanslo
16. Pobl y gallech fod am roi gwybod iddynt am y farwolaeth:
• Cyflogwr
• Undeb Llafur
• Cymdeithas Adeiladu
• Banc
• Cwmnïau Cardiau Credyd
• Dosbarthiadau’r Post Brenhinol
• Yr Adran Gwaith a Phensiynau
• Cwmnïau Cyfleustodau
• Cwmni Yswiriant Bywyd
• Cwmni yswiriant car
• Athro plentyn neu berson ifanc
• Adran Dai
• Landlord
• Siop papurau newydd
• Dyn llaeth
• Cyllid y Wlad
• Swyddfeydd y Cyngor
• Awdurdod Trwyddedu Teledu
• Pryd ar Glud ac ati
• Cwmnïau Rhentu
17. Eich helpu gyda’ch galar
Mae galar yn unigryw i bawb. Nid oes unrhyw ffordd gywir neu anghywir o deimlo. Er bod cyfnodau cydnabyddedig o alar, mae’n debygol na fyddwch yn symud drwy’r rhain mewn modd clir a syml. Mae galar yn gymhleth ac yn anrhagweladwy, ac mae’r gwasanaeth profedigaeth yma i’ch cefnogi.
Er y gall teulu a ffrindiau fod yn gefnogaeth fawr ar hyn o bryd, weithiau gall siarad â rhywun y tu allan i’r grŵp hwn roi llawer o gysur.
O fewn y Bwrdd Iechyd mae gennym Nyrs Profedigaeth a Gwasanaeth Cymorth y gellir cysylltu â hwy fel a ganlyn: Rhif ffôn: (029) 2184 4949
E-bost: Faye.Protheroe@wales.nhs.uk
Mae’r tîm yn gallu cynnig cymorth a chyngor a’ch helpu i’ch cyfeirio at y cymorth mwyaf priodol. Mae nifer o elusennau sy’n gallu helpu pan fydd rhywun yn marw ac maent yn cynnig ystod eang o gymorth i’r rhai sy’n galaru.
Mae’n bosibl y bydd un o’n Caplaniaid wedi ymweld â’ch anwylyd pan oedd yn yr ysbyty; os oes angen cefnogaeth grefyddol, ysbrydol neu fugeiliol, cysylltwch â’n tîm Caplaniaeth: Rhif ffôn: (029) 2184 3230
E-bost: Spiritual.Careteam@wales.nhs.uk
Yn anffodus, mae’n bosibl y bydd pryderon weithiau ynghylch y gofal a roddir i aelod o’ch teulu, mae gennym dîm Pryderon a fyddai’n gallu rhoi cyngor i chi ar y camau i’w cymryd mewn perthynas â hyn:
Rhif ffôn: (029) 2183 6340
E-bost: Concerns@wales.nhs.uk
Bydd eich meddyg teulu hefyd yn gallu rhoi cyngor a chefnogaeth i chi ynglŷn â’ch profedigaeth ac unrhyw bryderon iechyd.
18. Ymateb i alar – Oedolyn / Plentyn
Galar yr Oedolyn
Mae rhai ffyrdd cyffredin iawn o ymateb i alar, fel y soniwyd eisoes, ond nid yw’r rhain bob amser yn dilyn patrwm penodol a gallant godi eto fisoedd neu flynyddoedd lawer ar ôl y farwolaeth.
Sioc/diffyg teimlad – Fel arfer dyma un o’r ymatebion cyntaf o safbwynt galar, a gall wneud i bobl deimlo’n ddryslyd ac yn methu meddwl yn glir. Efallai na fyddwch yn gallu credu bod y person wedi marw, neu gallech ei chael hi’n anodd cofio sut yr oedd yn edrych neu’n swnio. Gall y dryswch a’r teimlad o niwl yn y meddwl barhau am amser hir, ond bydd yn dod i ben.
Tristwch llethol – Gall llawer o ddagrau neu anallu i grio o gwbl gydfynd â hyn. Gall galar newid eich ffordd o edrych ar fywyd a gall llawer o bethau ymddangos yn ddibwrpas, gall cynllunio ar gyfer y dyfodol ymddangos yn ofer.
Blinder a symptomau corfforol eraill – Gall y corff deimlo ei fod wedi’i lethu yn union fel y meddwl, gall cyhyrau deimlo’n dynn ac yn boenus, a gall fod symptomau fel cyfog, poenau yn y stumog a chrychguriadau’r galon hyd yn oed.
Dicter – Efallai y byddwch yn teimlo dicter at y person a fu farw, neu efallai ddicter at y rhai wnaeth adael iddo ddigwydd. Mae’n gyffredin deimlo’n drist ynghylch pethau cymharol fach, efallai pethau na fyddech wedi teimlo’n drist yn eu cylch o’r blaen.
Euogrwydd – Teimlo’n euog na wnaethom fwy, neu y gallai penderfyniad/gweithred wahanol fod wedi newid y canlyniad. Efallai y bydd euogrwydd hefyd o fod yn fyw o hyd, a gall teimlo eich bod yn dymuno y byddai eraill wedi marw yn lle hefyd arwain at deimladau o euogrwydd.
Ofn – Gall yr ofn o farw neu feddyliau am rywbeth drwg yn digwydd i deulu a ffrindiau gynyddu. Gall ofnau newydd hefyd ddatblygu, fel gadael y tŷ neu weld pobl rydych chi’n eu hadnabod pan fyddwch chi allan.
Gweld y farwolaeth a’r amgylchiadau cysylltiedig yn eich meddwl dro ar ôl tro. Er y gall hyn fod yn ofidus, gall helpu’r meddwl i brosesu popeth sydd wedi digwydd. Gallech feddwl amdano pan fyddwch yn effro neu’n cysgu ac nid yw’n anghyffredin wrth alaru.
Gall galar roi pwysau enfawr ar y rhai mewn profedigaeth a’r cylch ehangach o deulu a ffrindiau, weithiau gall deimlo fel pe na bai pobl yn deall dyfnder y galar sy’n cael ei brofi. Ceisiwch gynnal perthynas ag anwyliaid ac egluro’r ystod o emosiynau rydych yn eu profi, ni fydd gan unrhyw ddau berson yr un profiad o alar.
Gofynnwch am gymorth os nad ydych yn gallu ymdopi â’ch ymateb i alar a’i fod yn parhau am gyfnod estynedig.
Byddwch yn garedig wrthoch chi eich hun. Ceisiwch wneud pethau sy’n gwneud i chi wenu, gallwn fod yn hapus ac yn drist ar yr un pryd.
Galar plant
Er y gall plentyn arddangos llawer o’r un ymatebion ac emosiynau, mae’r ffordd y mae oedolion yn delio â galar plentyn yn bwysig hefyd.
Ein greddf yw amddiffyn plant rhag cael eu brifo a theimlo’n drist, ond mae’n bwysig siarad â phlant am y person sydd wedi marw a chaniatáu i deimladau gael eu rhannu’n onest ac yn agored. Dangoswch i’r plant ei bod hi’n gyffredin iawn i deimlo’n drist pan fydd rhywun wedi marw, rhowch ddigon o sicrwydd. Mae defnyddio iaith glir yn bwysig, mae dweud ‘wedi marw’ yn llawer mwy defnyddiol i blant na dweud bod y person wedi ‘mynd i gysgu’. Dylai plant deimlo eu bod yn gallu gofyn cwestiynau am y farwolaeth, ac yn aml byddant yn rhoi gwybod i’r oedolyn faint y maent am ei wybod. Gall hyn fod yn boenus gan y gall plant fod yn eithaf uniongyrchol wrth holi.
Yn dibynnu ar eu hoedran a’u personoliaethau, bydd plant yn galaru’n wahanol a gallant symud yn gyflym iawn o un emosiwn i’r llall. Os yw’n bosibl, dylid rhoi dewis i blentyn a yw’n dymuno mynychu’r angladd ai peidio. Dylid esbonio’r gwasanaeth mewn ffordd sy’n briodol i’w hoedran a dylid esbonio’r pethau y byddant yn eu gweld/clywed. Gall fod yn fuddiol eu cynnwys mewn rhyw ffordd fel dewis llun, cân neu gerdd. Wrth gwrs, mae yna ffyrdd eraill y gellir cofio’r person, fel gwneud blwch neu jar atgofion gyda’ch gilydd, creu collage neu dynnu lluniau.
Nid yw plant yn galaru yn yr un ffordd ag oedolion ac wrth iddynt dyfu a sylweddoli difrifoldeb yr hyn sydd wedi digwydd, efallai y bydd angen llawer o gymorth arnynt.
Mae elusennau sy’n cynnig cymorth yn benodol i blant mewn profedigaeth fel Hope Again, Winston’s Wish a Child Bereavement UK, ac mae’r manylion wedi’u rhestru yn y llyfryn hwn.
19. Cymorth / gwybodaeth, rhifau ffôn a gwefannau
Age UK Cymru www.ageuk.org.uk
Asian Family Counselling Service: www.asianfamilycounselling.org
At a Loss www.ataloss.org
BACP (British Association for Counselling and Psychotherapy) www.bacp.co.uk
Bereavement Support Network www.bereavementsupport.co.uk
Sefydliad cenedlaethol i’r henoed
Cyngor ynghylch cymorth profedigaeth lleol a chenedlaethol
Cyngor ar ddewis therapydd a rhestr o therapyddion achrededig
Cyngor pan fydd rhywun yn marw (gwasanaeth ffôn am ddim
Rhif ffôn: 0800 169 2081
E-bost: admin@ asianfamily.co.uk
Defnyddiwch y wefan i gael sgwrs ar-lein, cyflawni cyrsiau byr a mwy
Rhif ffôn: 01455 883300
E-bost: bacp@ bacp.co.uk
Rhif ffôn: 0808 168 9607
Gwasanaethau Profedigaeth Caerdydd www.cardiffbereavement.co.uk
CCAWS - Community Care and Wellbeing Service www.ccaws.org.uk
Lleolir yn Amlosgfa
Thornhill, ar gael am gyngor
Gwasanaethau cymorth
gan gynnwys cwnsela, cyfeillio, eiriolaeth, gwybodaeth a chyngor
Ffôn: 029 20544820
E-bost: thornhillreception@ cardiff.gov.uk
Rhif ffôn: 029 20345294
E-bost: info@ ccaws.org.uk
Adran Gaplaniaeth Bwrdd Iechyd
Prifysgol Caerdydd a’r Fro
Ar gael 9 – 5 dydd Llun i ddydd Gwener ac mae’r tîm yn darparu gwasanaeth ar alw 24/7
Rhif ffôn: 029 21843230
E-bost: spiritual. careteam@wales. nhs.uk
Child Death Helpline www.childdeathhelpline.org.uk
Y Ganolfan Cyngor ar Bopeth www.citizensadvice.org.uk
Compassionate Friends www.tcf.org.uk
Swyddfa’r Crwner www.southwalescentralcoroner. co.uk
Gwasanaeth ffôn am ddim i bawb y mae marwolaeth plentyn yn effeithio arnynt
Llinell Gyngor
Rhieni mewn galar sy’n cynnig cymorth i’r rhai sydd wedi colli plentyn o unrhyw oedran
Yn dilyn marwolaeth
annisgwyl, anesboniadwy
Rhif ffôn: 0800 282986
Gofal Profedigaeth Cruse Cymru (Caerdydd a’r Fro) www.cruse.org.uk
Donor Family Network www.donorfamilynetwork.co.uk
The Good Grief Trust www.thegoodgrieftrust.org
Hyrwyddo lles pobl sy’n galaru a galluogi unrhyw un sydd mewn profedigaeth o ganlyniad i farwolaeth i ddeall eu galar ac ymdopi â’u colled
Gwasanaeth cymorth a gynhelir gan deuluoedd sy’n rhoddwyr i deuluoedd sy’n rhoddwyr
Gwasanaethau cymorth yn cynnwys gwybodaeth a chyngor lleol a chenedlaethol a chaffis cymorth
Rhif ffôn: 03444 111 444
Rhif ffôn: 0345 123 2304
E-bost: helpline@ tcf.org.uk
Rhif ffôn: 01443 281101
E-bost: coroneradmin@ rctcbc.gov.uk
Rhif ffôn: 029 2022 6166
E-bost: helpline@ cruse.org.uk
Rhif ffôn: 0845 680 1954
E-bost: Hello@ thegoodgrieftrust. org
Jewish Bereavement Counselling Service www.jbcs.org
Llinell Gymorth LHDT+ Switsfwrdd www.switchboard.lgbt
The Lullaby Trust www.lullabytrust.org.uk
The Miscarriage Association www.miscarriageassociation.org.uk
Gwasanaeth cwnsela i Iddweon
Llinell gymorth i bobl lesbiaidd, hoyw a deurywiol sydd wedi colli rhywun yn agos atynt
Cefnogaeth yn
dilyn marwolaeth baban yn sydyn neu’n annisgwyl
Ar gael i roi cefnogaeth a gwybodaeth yn dilyn marwolaeth baban (hyd at 24 wythnos o feichiogi)
Rhif ffôn: 0208 951 3881
Rhif ffôn: 0800 0119 100
E-bost: hello@ switchboard.lgbt
Muslim Community Helpline www.muslimcommunityhelpline. org.uk
NAFD www.nafd.org.uk
Cofrestrfa Brofiant Cymru www.gov.uk/applying-for-probate
Y Samariaid www.samaritans.org
SANDS www.sands.org.uk
Gwasanaeth gwrando cyfrinachol, cymorth ymarferol a gwybodaeth
Cymdeithas Genedlaethol y Trefnwyr Angladdau
Arweiniad a chymorth ynghylch profiant
Llinell gymorth gyfrinachol ar agor 24 awr y dydd
Cymorth i’r rhai sydd wedi colli babi yn ystod beichiogrwydd neu wedi profi marwolaeth babi.
Rhif ffôn: 0808 802 6868
E-bost: support@ lullabytrust.org.uk
Rhif ffôn: 01924 200799
E-bost: info@ miscarriageassociation.org.uk
Rhif ffôn: 020 8904 8193
E-bost: ess4m@ btinternet.com
Rhif ffôn: 01217 111343
E-bost: info@nafd. org.uk
Ffôn: 029 20474373
Rhif ffôn: 116 123
E-bost: jo@samaritans.org
Rhif ffôn: 0808 164 3332
E-bost: helpline@ sands.org.uk
Gwasanaethau Profedigaeth Uwch Nyrys
Support After Murder and Manslaughter www.samm.org.uk
Survivors of Bereavement by Suicide www.uksobs.com
Help, cyngor, cefnogaeth a gwybodaeth ymarferol
Ystod eang o gymorth i’r rhai sydd wedi profi profedigaeth o ganlyniad i lofruddiaeth a dynladdiad
Goroesi Profedigaeth drwy Hunanladdiad
Rhif ffôn: 029 2184 4949
E-bost: faye.protheroe@ wales.nhs.uk
Rhif ffôn: 0121 472 2912
Neges destun: 07342 888570
WAY Widowed and Young www.widowedandyoung.org.uk
Way Up www.way-up.co.uk
Winston’s Wish www.winstonswish.org
2 Wish www.2wish.org.uk
Gweddwon ifanc – i bobl sy’n 50 oed ac yn iau
Cymorth i’r rhai sydd wedi colli partner yn 50 oed ac yn hŷn
Elusen sy’n cynnig
gwybodaeth a chefnogaeth i blant a phobl ifanc mewn profedigaeth a’u teuluoedd
Cymorth i’r rhai y mae marwolaeth plentyn neu berson ifanc wedi effeithio arnynt
Rhif ffôn: 0300 111 5065
E-bost: email.support@ uksobs.org
Rhif ffôn: 0300 201 0051
Gellir cysylltu drwy ffurflen ar-lein
Rhif ffôn: 0808 8020021
E-bost: ask@winstonswish. org
Rhif ffôn: 01443 853 125
E-bost: info@2wish.org.uk
Roedd y wybodaeth uchod yn gywir ar yr adeg cyhoeddi.
Rhoi Adborth i’r Gwasanaethau Profedigaeth
Rydym yn gwerthfawrogi bod hon yn adeg anodd iawn i chi a’ch teulu, ond fel sefydliad byddwn yn gwerthfawrogi eich adborth yn fawr, boed yn dda neu’n ddrwg, oherwydd bydd yn ein helpu i ddarparu’r gwasanaeth gorau posibl.
Dychwelwch y ffurflen hon at:
At sylw: Gwasanaethau Profedigaeth, Profiad y Claf, Llawr Daear
Uchaf, Bloc C, Ysbyty Athrofaol Cymru, Parc y Mynydd Bychan, CAERDYDD, CF14 4XW
Os bydd angen amlen ragdaledig arnoch cysylltwch â ni ar E-bost: pe.cav@wales.nhs.uk | Rhif ffôn: 029 2184 5692
1. Ym mha ysbyty ac ar ba ward neu uned y bu eich perthynas neu’ch ffrind?
2. Pryd fu iddynt farw?
3. Cyn y farwolaeth, a gafodd eich enghenion eu diwallu gan y canlynol:
Meddygon
Nyrsys
Timau Arbenigol
Sylwadau:
Do o neu Naddo o
Do o neu Naddo o
Do o neu Naddo o
4. A oedd unrhyw ran o’n gwasanaethau a oedd yn arbennig o ddefnyddiol i chi yn ystod yr adeg anodd hon?
Oedd o neu Nac oedd o
Sylwadau:
1. A oedd unrhyw ran o’n gwasanaethau a oedd yn arbennig o wael yn ystod yr adeg anodd hon yn eich barn chi?
Oedd o neu Nac oedd o
Sylwadau:
2. A wnaethoch gofrestru’r farwolaeth ar y safle yn Ysbyty Athrofaol Cymru?
Do o Neu Naddo o
Sylwadau:
3. A oes gennych unrhyw sylwadau ar sut y gallwn wella ein gwasanaethau profedigaeth?
Sylwadau:
The Board would like to thank RNS Publications for publishing this information and the following pages contain some features from services o ering their help at this time.
Whilst the Board is grateful of their support it does not endorse or recommend any of the services that they provide.
