GLOBAL
GLOBAL
Proactive Support
Reactive Support
Supplier Management
Robust Diagnostics
Certifications and inspections cGMP auditing of manufacturing and warehousing • Ongoing scorecards for quality, delivery, and service
Root cause analysis Independent testing • For-cause auditing of manufacturers
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•
•
•
Customer Technical Support
Two-Tier Resolution Process
Specification review Documentation and sampling, including: • Coordination of pre-delivery sampling and tailgate sampling • Coordination of small, lot-controlled production runs and protocol testing • Line evaluation • Regulatory support, including: • CONEG/RoHS/toxics in packaging • Letters of Guarantee/Continuing Quality Guarantees • REACh information • BSE/TSE information • CRC protocols/documentation • FDA food contact information • California Transparency in Supply Chain Act of 2010 • California Proposition 65 • Conflict Minerals verification
Nonconforming Product Service Reports • All incidents entered regardless of the magnitude or source of the problem • Results are linked directly to our supplier scorecards Corrective Action Reports • A comprehensive, formal process for documentation, root-cause analysis, and follow-up of quality issues • All Corrective Action Reports must be approved by the Quality team leadership
• •
Customer Training Overall quality program Incoming inspection and sampling plans • Glass manufacturing • Food safety • •
Proactive Support
Reactive Support
Supplier Management
Robust Diagnostics
Certifications and inspections cGMP auditing of manufacturing and warehousing • Ongoing scorecards for quality, delivery, and service
Root cause analysis Independent testing • For-cause auditing of manufacturers
•
•
•
•
Customer Technical Support
Two-Tier Resolution Process
Specification review Documentation and sampling, including: • Coordination of pre-delivery sampling and tailgate sampling • Coordination of small, lot-controlled production runs and protocol testing • Line evaluation • Regulatory support, including: • CONEG/RoHS/toxics in packaging • Letters of Guarantee/Continuing Quality Guarantees • REACh information • BSE/TSE information • CRC protocols/documentation • FDA food contact information • California Transparency in Supply Chain Act of 2010 • California Proposition 65 • Conflict Minerals verification
Nonconforming Product Service Reports • All incidents entered regardless of the magnitude or source of the problem • Results are linked directly to our supplier scorecards Corrective Action Reports • A comprehensive, formal process for documentation, root-cause analysis, and follow-up of quality issues • All Corrective Action Reports must be approved by the Quality team leadership
• •
Customer Training Overall quality program Incoming inspection and sampling plans • Glass manufacturing • Food safety • •
Proactive Support
Reactive Support
Supplier Management
Robust Diagnostics
Certifications and inspections cGMP auditing of manufacturing and warehousing • Ongoing scorecards for quality, delivery, and service
Root cause analysis Independent testing • For-cause auditing of manufacturers
•
•
•
•
Customer Technical Support
Two-Tier Resolution Process
Specification review Documentation and sampling, including: • Coordination of pre-delivery sampling and tailgate sampling • Coordination of small, lot-controlled production runs and protocol testing • Line evaluation • Regulatory support, including: • CONEG/RoHS/toxics in packaging • Letters of Guarantee/Continuing Quality Guarantees • REACh information • BSE/TSE information • CRC protocols/documentation • FDA food contact information • California Transparency in Supply Chain Act of 2010 • California Proposition 65 • Conflict Minerals verification
Nonconforming Product Service Reports • All incidents entered regardless of the magnitude or source of the problem • Results are linked directly to our supplier scorecards Corrective Action Reports • A comprehensive, formal process for documentation, root-cause analysis, and follow-up of quality issues • All Corrective Action Reports must be approved by the Quality team leadership
• •
Customer Training Overall quality program Incoming inspection and sampling plans • Glass manufacturing • Food safety • •
GLOBAL