Quality Service Division Brochure

“WITH THEIR QUALITY SERVICE DIVISION, BERLIN PACKAGING ACTS NOT JUST AS A SUPPLIER, BUT A PARTNER TO PROACTIVELY HELP US SUCCEED.”

- Beverage Customer

“THE BERLIN QUALITY SERVICE DIVISION IS OUTSTANDING. OUR REP IS THE MOST KNOWLEDGEABLE QUALITY PROFESSIONAL I KNOW. SHE IS ALWAYS SUPPORTIVE, IMMEDIATELY ATTENTIVE AND GOES ABOVE AND BEYOND TO SUPPORT THE QUALITY TEAM HERE.”

- Pharmaceutical Customer

QUALITY ISSUES.

THEY CAN KEEP YOU

UP AT NIGHT.

When things do go wrong, you don’t have to deal with the issues on your own. Berlin Packaging’s dedicated Quality Service Division handles your quality issues, so you don’t have to worry. We provide a smooth, hassle-free experience to our customers that includes both proactive and reactive support.

PROACTIVE SUPPORT

Technical Support

∙ Speci cation review

∙ Documentation and sampling

∙ Line evaluation

∙ Regulatory coaching

Customer Training

∙ Overall quality program

∙ Inspecting and sampling plans

∙ Manufacturing process advice

Manufacturer Management

∙ Certi cations and inspections

∙ cGMP auditing

∙ Performance scorecards

REACTIVE SUPPORT

Robust Diagnostics

∙ Root cause analysis

∙ Independent testing

∙ For-cause auditing

Two-Tier Resolution Process

∙ Non-conforming products

∙ Corrective actions

WHAT IS INCLUDED WHEN YOU PARTNER WITH BERLIN PACKAGING?

Berlin Packaging has the industry’s best resources and is fully committed to embracing the highest standards of quality.

DEDICATED QUALITY TEAM

∙ Standalone division that’s 100% focused on quality

∙ Global footprint with multiple locations in Asia, Europe, and North America

∙ Hands-on industry knowledge

∙ Networked with manufacturers to partner for best outcomes

∙ Unbiased and objective with a drive to achieve the best outcomes for you

ON-SITE LABORATORIES WITH DIVERSE CAPABILITIES

∙ Video microscope metrology

∙ Torque testing

∙ Leak testing

∙ Accelerated aging

∙ ISTA drop testing

∙ Container vibration testing

∙ Induction-seal evaluation

∙ Glass stress and fracture analysis

∙ Bottle bore diameter measurement

∙ Bottle sink/bulge measurement

∙ ROPP application assessment

∙ Metal coating thickness testing

∙ Container wall thickness evaluation

CUSTOMER RESOURCES

∙ Quality bulletins with up to date regulatory changes and information

∙ White Papers on a variety of topics analyzing internal policies and broader consumer concerns

HOW BERLIN PACKAGING’S

QUALITY SERVICE DIVISION

UNIQUELY BENEFITS YOU.

We hold ourselves accountable with a robust quality system that is designed to help our customers make more money.

ISO CERTIFICATION

SUPPLIER ACCOUNTABILITY

ON-TIME DELIVERY

ON-SITE LABORATORY LOCATIONS

In addition to using third-party labs, we have our own on-site laboratories across the globe in order to ensure accuracy and speed. These locations include:

∙ Napa Valley, California

∙ Pittsburgh, Pennsylvania

∙ Milan, Italy

∙ Qingdao, China

Berlin Packaging is the only Hybrid Packaging Supplier® of plastic, glass, and metal containers and closures. We supply billions of items annually along with package design, nancing, consulting, warehousing, and logistics services for customers across all industries. Berlin Packaging brings together the best of manufacturing, distribution, and income-boosting service providers.

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