FEATURED AUTHOR: SHER GRAHAM

Featured Contributor

BUSINESS COMMUNICATIONS ESSENTIAL KEY IN CREATING OPEN WORKPLACE DIALOGUE

B Y S H E R G R A H A M

Happy New Year 2022!

What a great topic to discuss for the new year!

Communication is the critical key to creating a calm culture from the chaos of business activities.

Communication is a behavior that each person and organization define differently, based on the behaviors of the individuals, teams, personnel, staff involved in this two-way process.

Management gurus W.H. Newman and C.F. Summer define communication as " an exchange of facts, opinions, ideas, or emotions between two or more

persons. " It is a two-way process within and outside the company environment; an evolving systematic process (verbal, nonverbal, digital) that involves speaking, listening, and understanding. The purpose of communications is to improve organizational practices and processes to reduce serious consequences of internal and external business communications between management, employees, board of directors, and customers that impact the company ' s profitability.

Every type of organized activity in a company relies on the process of business communications. Business communication typically includes everything from making or reading reports, giving instructions, ideating, making suggestions, and even the way you feel about things. Clear and effective business communications is essential for executives, teams, personnel, managers to become productive employees through the responsibility of their job performance, and for their happiness, leading to the company ' s financial stability. Without the right processes and tools in place, the flow of information is interrupted, with a high potential to lead to a culture of a chaotic communication process. For example, this could be anything from managerial communication to technical communication with vendors to a minor misunderstanding between executives and administration. Once communication becomes unclear, a company ’ s core systems risk falling apart.

The communication process does not differentiate by company size, or location, or number of products, or CEO knowledge or experience or company longevity. As a business communications expert with over 50 years using the OAR business communications health methodology (Observation, Assessment, Revitalization), I have worked with tens of thousands of clients who have varied CEO management styles, high personnel recruitment and hiring turnover, small or infinite products/services, business plans/models (or not!), multiple language users, and profit and loss (P&L) statements.

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