BEST IN BUSINESS
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FEATURE
Featured Contributor
BUSINESS COMMUNICATIONS ESSENTIAL KEY IN CREATING OPEN WORKPLACE DIALOGUE
BY SHER GRAHAM Happy New Year 2022!
Clear and effective business communications is essential for executives, teams, personnel,
What a great topic to discuss for the new year!
managers to become productive employees through the responsibility of their job
Communication is the critical key to creating a calm
performance, and for their happiness, leading to
culture from the chaos of business activities.
the company's financial stability. Without the right processes and tools in place, the flow of
Communication is a behavior that each person and
information is interrupted, with a high potential
organization define differently, based on the
to lead to a culture of a chaotic communication
behaviors of the individuals, teams, personnel, staff
process. For example, this could be anything
involved in this two-way process.
from managerial communication to technical communication with vendors to a minor
Management gurus W.H. Newman and C.F. Summer
misunderstanding between executives and
define communication as "an exchange of facts,
administration. Once communication becomes
opinions, ideas, or emotions between two or more
unclear, a company’s core systems risk falling
persons." It is a two-way process within and outside
apart.
the company environment; an evolving systematic process (verbal, nonverbal, digital) that involves
The communication process does not
speaking, listening, and understanding. The purpose
differentiate by company size, or location, or
of communications is to improve organizational
number of products, or CEO knowledge or
practices and processes to reduce serious
experience or company longevity. As a business
consequences of internal and external business
communications expert with over 50 years using
communications between management, employees,
the OAR business communications health
board of directors, and customers that impact the
methodology (Observation, Assessment,
company's profitability.
Revitalization), I have worked with tens of thousands of clients who have varied CEO
Every type of organized activity in a company relies
management styles, high personnel recruitment
on the process of business communications. Business
and hiring turnover, small or infinite
communication typically includes everything from
products/services, business plans/models (or
making or reading reports, giving instructions,
not!), multiple language users, and profit and
ideating, making suggestions, and even the way you
loss (P&L) statements.
feel about things.
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