BetterPoints – The brains behind the behaviour game

The brains behind the behaviour game Why BetterPoints technology is great at behaviour data, change and insights

BetterPoints incentivises positive behaviour change in mobility, in health & wellbeing and in climate change.

Our mobile app tracks and analyses transport modes and journey characteristics using a sophisticated combination of technologies.

Our system then uses targeted messaging and rewards to encourage people into pursuing activities until they become habits – such as commuting by bicycle, walking to the shops or using ‘park and stride’ schemes.

We can combine the rewards and incentives in myriad ways to meet our clients’ objectives and budgets.

How it works Each intervention is delivered as a core challenge that typically lasts for 3, 6 or 12 months and uses a mix of goals and rewards to deliver your objectives.

Within the core challenge there can be any number of mini challenges, games and events to maintain engagement. All challenges work by cycling repeatedly through four key steps:

1. Gamification 2. Tracking 3. Rewards 4. Messaging By taking advantage of technology like this, BetterPoints can target incentives and communications to the right people at the right time.

The Challenge Cycle

Gamification Ʉ Medals

Ʉ Treasure hunts

Ʉ Leaderboards

Ʉ Team collaboration

Ʉ Prize draws Tracking Ʉ GPS Ʉ Device acceleromter Ʉ QR codes Ʉ Route map plugins

Ʉ Bespoke data visualisation plugin Ʉ Client dashboards

Ʉ Data protection and Ʉ Impact reports GDPR Rewards Ʉ BetterPoints to Ʉ BetterTickets spend or give prize-draw to charity entries Ʉ Vouchers Ʉ Medals Messaging Ʉ Push notifications

Ʉ Quizzes and surveys

Ʉ In-app updates

Ʉ Scheduled and triggered

Ʉ Email

1. Gamification

Medals

2. Tracking

Leaderboards

Award medals for achieving goals.

3. Rewards 4. Messaging

Arouse competitive streaks!

For example, a Challenge Player might win a bronze medal for walking to work once a week, a silver medal for walking to work three times a week and a gold medal for doing it every day.

Treasure hunts Prize draws Offer entries into a virtual tombola.

Players can earn BetterTickets, which are entered into a draw for BetterPoints or physical prizes.

Teams

Get people out and about or explore a geographical area.

There’s strength in numbers!

Rewards and messaging are triggered by arrival at specified locations.

Allow players to form teams so goals can be reached and rewarded through their combined effort.

Journeys Players automatically track journeys to earn rewards.

We can do this with: Ʉ Ʉ Ʉ Ʉ Ʉ

Pitch players against each other and watch them jostle for top postion.

GPS Device acceleromter Device motion chipsets Route map plugins Third-pary datasets.

Activities Reward players for specific activities, such as attending an event.

We can track this with: Ʉ GPS Ʉ QR codes Ʉ Player input.

BetterTickets

BetterPoints BetterPoints are reward points with real cash value.

BetterTickets are like raffle tickets.

They can be spent through the ed app on vouchers or convert into donations to charity.

They are automatically entered into prize draws for larger pots of BetterPoints or specially chosen rewards.

Vouchers Our rewards catalogue holds a wide range of vouchers for high-street retailers.

We can also enable EAN13 barcode scanning for voucher redemption.

Plus, we can create vouchers specially for your local shops.

Local retailers

Donations

l We make it easy for loca er off to shops and services rewards.

Our unique Tap&Clear technology allows small businesses to redeem h vouchers directly throug customers’ devices, safely and easily.

Custom rewards

Feed your players’ appetites to help others.

Create your own!

Players can choose from dozens of charities to donate their BetterPoints to.

In addition to the main vouchers catalogue, we can include special rewards on behalf of clients and their sponsors.

We can also inclue charities and community groups of your choosing.

Push messages App timeline Send tailored messages that appear directly in the player’s timeline in their app.

Schedule them for a specific time or set them to appear when the player meets specified criteria.

Send alerts, reminders and encouragement directly to the player’s device.

Push notifications will appear on the player’s device, outside of the app, if the player has chosen to receive them.

Email Promote your challenges to players and non-players alike.

Send targeted emails to segments of BetterPoints’ entire opt-in list.

Take control of your data BetterPoints gives you all the tools, infrastructure and support you need to gather and interrogate large amounts of behaviour change data with confidence.

Dashboards

Impact reports

Each challenge has its own dashboard, where you can view and export real-time data reports.

We can supply bespoke reports of top-level results to show you who your challenge reached and how successfully it influenced behaviours.

Visualisations Add our tailor-made plugin for an advanced layer of data reporting.

See real-time journey maps and visualisations for sophisticated analysis of behaviour, transport infrastructure, mobility planning, health provision and logistics.

Your data is in safe hands Our system generates a huge amount of data about how players behave. We go to great pains to ensure it’s secure and reliable.

System integrity

Data protection

Our system is powered by Microsoft Azure and sits behind a separate Web Application Firewall.

We agree a formal data protection policy with every client, which ensures compliance with the Data Protection Act 2018 and GDPR. The data we track through the app may be used anonymously for the evaluation of how people move around areas, and for analysing the effectiveness of behaviour change interventions. We review our GDPR processes regularly.

Ʉ We use HTTPS for all connections Ʉ We make nightly backups to a separate data-centre Ʉ Our servers scale dynamically to meet demand.

The BetterPoints system architecture Email servers

App Pushnotifications HTTPS request

Client portal

Azure Data Centre SMTPS

JSON response HTTPS request HTML response

Background services server

SQL databases ADO.NET

Google & Apple push-notification servers

Incapsula Web Application Firewall

HTTPS/API

HTTPS request JSON response HTML response

Web servers

ADO.NET Azure files SMB

Talk to us!

www.betterpoints.ltd info@betterpoints.ltd +44 (0)1183 216 116 betterpoints betterpointsltd

BetterPoints Limited is a UK registered company. Synegis House, Crockhamwell Road, Reading RG5 3LE. Company registration number 7356214.