Service Catalog Beyond.pl (English) by Beyondpl

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Data. It’s a lot more than just countless lines of code. It’s our medium within the virtual world. A carrier for our money, work, memories, dreams, and passions. It’s a huge part of our real life that needs to be processed in real time. Professionally and by a trusted partner. We know how it should be done. We protect it every day. Over and above its basic standards. Beyond imagining. Way beyond!

Explore your possibilities.

DATA CENTER 2

12 000 mÂ˛ of perfect technological floor space

SECURITY

WITHOUT COMPROMISE

Data Center 2 is the only facility in the Central and Eastern Europe with ANSI/TIA-942 certificate in all four areas: architecture, mechanics, power supply, and telecommunications.

Data Center 2 is a fault tolerant infrastructure, i.e. maintenance, repairs, or single errors have no influence on data center operations.

PoznaĹ&#x201E;

American National Standards Institute (ANSI) is an independent certification body acknowledged all around the world. ANSI/TIA-942 audits are carried out by various entities, which guarantees their impartiality. ANSI/TIA-942 compliance audit verifies approximately 2600 requirements compared to several hundred requirements verified by a competing institution.

Rated 4 CERTIFICATE TELECOMMUNICATIONS Main components, technology Structure, external topology outside the building Structure, internal topology inside the building Cable routing, markings Ground connection ARCHITECTURE Location Structure, topology Design Number of rooms and their purpose Dimensions and load CCTV system System access control Physical security system POWER SUPPLY Connection to power grid Structure, topology Emergency power supply MECHANICS Cooling systems Fuel systems Autonomous fire safety

Source: http://blog.datacenterworld.pl

PERFORMANCE Beyond.pl Data Center 2 is the first facility in Poland that can guarantee a PUE level of 1.1. The lower the PUE level, the less energy is required to maintain appropriate temperature conditions. Lower energy cost is reflected in a lower service price.

GREEN DATA CENTER Our data center not only consumes energy, but it also produces it. Heat generated by the equipment is captured and used to heat the office building. We use the lighting and electrical equipment in the most energy efficient way.

PUE-1.1 Lower energy consumption means lower costs.

BUSINESS CONTINUITY Beyond.pl Data Center 2 is the first data center in Poland with two independent power supply systems: diesel rotary UPS and standard battery UPS systems. Our customers never lose access to their data, even in the event of a power failure. Every single server rack is supplied from two independent lines.

POWER BUS A

SERVER RACKS

POWER BUS B

FLEXIBILITY Our data center creates space for growth. Services can be configured to match individual needs and IT environments can be expanded instantly by upgrading packages when necessary. Our customers are allowed to arrange their server space in our server rooms. There is a possibility to design a separate secure kiosk area, dedicated corridor or a sensitive infrastructure area isolated by a special partition.

CARRIER-NEUTRALITY Beyond.pl is the first carrier neutral data center in Poland. Both Beyond.pl data centers are connected with a fiber-optic ring. We guarantee access to over 20 domestic and international carriers. Our customers can make a conscious choice between providers based on technical parameters and price.

PoznaĹ&#x201E; DC1 DC2 Berlin

Warsaw

[A2]

ul. Powstańców Wlkp. 16 (UEP) • Netia • Exatel • Inea • Atman • T-Mobile

• Play • TKT • NASK • Emitel • EPIX

• East-West • Horyzont • Maverick • Polkomtel • POZIX

POP

ul. 23 Lutego

• Echostar • Netronik • Virtuaoperator

ul. Dominikańska

• Orange +TPIX

DC1

DC2 ul. A. Kręglewskiego 11

ul. Półwiejska 42

• T-Mobile • Retn • Netia

OP ul. Taczaka • Netia

ul. Jana Pawła II (PCSS)

POP

• Orange • Inea • Echostar • PLIX • TP-IX • T-Mobile

P O P

• Netia • Level3 • Retn • Cogent • Exatel • Atman • Emitel

ul. Palacza

INNOVATION Beyond.pl is the first data center in Poland with two cooling systems in place: standard and adiabatic one. The adiabatic cooling system uses water cooling properties to reduce air temperature indoors. This solution requires very little energy only to operate the fan. The fan forces air movement: the air is taken outside and transferred back to a server room already cooled down by evaporation and convection. The higher the temperature outside, the more effective the cooling. Adiabatic technology also supports the operation of the standard free cooling system.

CUSTOMER SUPPORT

95% 00:05 96,7% 24/7 20

of customers would recommend Beyond.pl services average contact waiting time non-incident reports customer IT environment monitoring

Service purchase is only the beginning. Beyond.pl provides multidimensional support with its Service Desk available 24/7: committed experts who actively search for solutions in cooperation with other Beyond.pl specialists, support for the clientsâ&#x20AC;&#x2122; new needs and ready solutions for the effective IT environment development, service maintenance support, Polish and English speakers. 21

SERVICES Flagship services:

colocation dedicated infrastructure cloud computing IT administration We provide services to industry leaders: corporations, SMBs, banking institutions, new media, and e-commerce. Our technological partners are proven providers including Intel, VMware, Veeam, Lenovo, Microsoft.

By outsourcing IT operations our customers benefit from: cost optimization - no cost of hardware maintenance, environmental conditions or administration, data security guarantee - data center building designed to keep IT assets secure, flexible IT environment development, SLA guaranteeing the availability of IT assets and easy access to external services, 24/7/ full service support by our qualified Service Desk and Smart Hands experts.

COLOCATION Beyond.pl provides floor space for customerâ&#x20AC;&#x2122;s hardware in one of the server rooms. As a part of colocation service, the customer gains access to agreed space in a room with physical, energy, environmental, and fire security. Colocation allows the customer to use Beyond.pl support, including: telecommunications services,

Beyond.pl also offers a private box in a form of a separate module. Data Center 2 customers can use our logistics space, a warehouse, an unloading bay, and a workshop. Our customers can also use Smart Hands team support. Service technicians work in shifts and carry out foot inspections of server compartments and hardware.

service engineer support, logistics process management, rest and refreshment facilities, a warehouse and a workshop.

Find out more at www.beyond.pl

Data Center Beyond.pl Data Center 1 Poznań, ul Półwiejska 42

Beyond.pl Data Center 2 Poznań, ul. A. Kręglewskiego 11

PUE 1.8

PUE 1.1 and 1.4

Data Canter total floor space

1,100 m2

12,000 m2

IT floor space (server compartments)

400 m2

2,000 m2

Site and location: Site energy efficiency under maximum load Site technical data

Backup office space

400 m2

Warehouse floor space

1,000 m2

Workshop floor space

250 m2

Rating 3 (Uptime Institute TIER III)

Rating 4 (Uptime Institute TIER IV)

Site standard (ANSI/TIA-942) Annual DC availability

99.982%

99,995%

1 (underground facility)

2 floors of server compartments

100 cm

standard compartments - 100 cm adiabatic compartments - 0 cm

Raised access floor load

2550 kg/m2

Loading bay / cargo lift

yes / yes

Number of floors Raised access floor height

Data Center Site and location:

Beyond.pl Data Center 1

Beyond.pl Data Center 2

1800 kW (2 x 900 kW)

14 MW (2 x 7 MW connections)

yes

Power supply (basic, emergency and cooling) Total power allocation for the site: Supply from 2 different MSPs Number of dedicated transformers Number of generators / total power No. of UPS / UPS setup / run-time (max. load) Electricity and cooling settlement Power density per cabinet Type / power / cooling system Continuity of operation frequency tests

1 unit / 1850 kVA

10 units / 21.6 MVA

2 units / 2N / 15 min

4 static, 6 dynamic / 2(N+1) / 30 min

Electricity meter value x PUE declared

Electricity meter value x PUE reached by a compartment in a given month or declared

up to 12 kW

up to 25 kW

standard process water based / 4MW / N+1

standard process water and water-glycol mixture based, and adiabatic

once per week

Connectivity Number of telecom routes to the site Telecom operators available at the data center

Cogent, Level 3, Interoute, Kaia Global Networks, NTT Communications, RETN, TeliaSonera, Netia, Orange, GTS, Atman, PLIX, Exatel, T-Mobile, RETN, Netia. Own fiber optic connection line to leading telecom operators

Security 24/7 security / monitoring

Access control systems

Early fire detection system / fire extinguishing agent Technical service

yes / CCTV monitoring, 24/7/365 surveillance

Access card, biometric locks, access chamber

Access cards, metal detection, access chambers, baggage screening, optional bio-metric control

VESDA / Inergen

VESDA / HFC-227ea

service desk, 24/7 technical service teams - infrastructure and technical

CLOUD COMPUTING Cloud is a safe and scalable IT environment that lets you dynamically launch, process and store your company resources at a secure data center. Beyond.pl virtual environments are built using reliable systems and hardware solutions from industry leaders. We are the only company in Poland which offers agnostic cloud services as part of our cloud computing services and allows the customers to use 3 virtualization platforms: VMware vSphere, Microsoft Hyper-V and the e24cloud public cloud. Scalable cloud allows you to increase the computing power whenever you need it without the need to purchase additional hardware. This solution gives you access to your resources from anywhere in the world and you can control the virtual machines through an admin panel.

Find out more at www.beyond.pl

Business Cloud Available services:

Public cloud

SLA: SLA of 99.99% yearly (~53 min) VMware vSphere 6.0 / Microsoft

Location: Hyper-V 2016 / e24cloud

Dedicated cloud

Virtual data center (hybrid cloud)

SLA of 99.99% yearly (~53 min)

SLA Matched to customer needs

VMware vSphere 6.0 / Microsoft Hyper-V 2016

Poznań DC1 and DC2 + Customer’s external infrastructure

Virtualization technoVMware vSphere 6.0 / Microsoft Hyper-V 2016 / e24cloud logy: • centrally managed cloud using the customer panel • software firewall with ipSec VPN and SSL VPN support

Functionalities: • software load balancer

matched to customer needs

• independent CPU, RAM and HDD management

Service parameters:

• Intel Xeon E5-2600v4 processors • DDR4 RAM memory • HP BladeSystem, Supermicro SuperServer, Lenovo System-X servers • hybrid, All-Flash EMC and HP arrays • Juniper Networks Ethernet

• subscription fee for the resources

Settlementt: provided

• subscription fee for the resources provided • pay as you go license fee

• Intel Xeon E5-2600v4 processor • DDR4 RAM memory • HP BladeSystem servers, Lenovo System-X, Supermicro SuperServer • hybrid, All-Flash EMC and HP arrays • Juniper Networks Ethernet • customer’s infrastructure • subscription fee for the resources provided • pay as you go license fee • other services are priced individually

Additional options

Matrix disk array:

• TIER 3 - up to 200 IOPS (e.g. file storage, operating system partitions, low demanding databases); disk space equivalent of 10k or 7.2k, RAID 5/6 drives • TIER 2 - do 600 IOPS (e.g. fast application arrays, large log archives, most databases, fast file storage); disk space equivalent of 15k, RAID 5/6 drives, or 10k, RAID 10 drives • TIER 1 - up to 1500 IOPS (e.g. fast databases, SAP/ERP systems, MS Sharepoint); disk space equivalent of 15k, RAID 10 drives • TIER 0 - beyond 1500 IOPS (e.g. very fast databases, data mining, database cache); SSD storage equivalent

Backup: Veeam Backup Anti DDoS protection: L4/L7 layer DDoS attack domain protection Licenses: License lease, including Microsoft, RedHat

DEDICATED INFRASTRUCTURE Every dedicated infrastructure based solution is an individual project designed to match customerâ&#x20AC;&#x2122;s needs. Planning and execution is carried out by a dedicated team and an IT solution architect. Following the needs analysis, we help you to select the right service components constituting a complementary solution (including dedicated servers, network devices, disk arrays, telecommunication services, licensing, integration with cloud solutions or the infrastructure you already have). Beyond.pl allows our customers to choose their preferred telecommunication carriers and use Beyond.pl expertsâ&#x20AC;&#x2122; advice. Beyond.pl support is not limited to service activation. Once launched, the project is under constant supervision of an IT solution architect. Our customers can also use the help of our Smart Hands technicians, who implement changes to the infrastructure on an ongoing basis. Dedicated environment can be subject to monitoring.

1. IDENTIFYING CUSTOMERâ&#x20AC;&#x2122;S NEEDS AND EXPECTATIONS

3. PREPARING AN OFFER, APPROVAL

5. CONTRACT, SERVICE ACTIVATION

7. INITIAL CUSTOMER TRAINING, TRANSFERRING CONFIGURATION PARAMETERS

1... 2... 3... 4... 5... 6... 7... 8. 8. ASSISTANCE DURING INSTALLATIONN

6. SERVICE ACTIVATION

4. AGREEING TERMS AND SCOPE OF AN OFFER

2. DEVELOPING TECHNICAL CONCEPT OF SERVICE EXECUTION

IT ADMINISTRATION Beyond.pl is one of a few Polish data centers to offer such comprehensive IT service management package including: virtual environments, Linux, Windows, and AIX operating systems, data bases and support of Smart Hands. The key objective of Beyond.pl is to improve the effectiveness and performance of your IT systems and ensure operating reliability. We provide 24/7/365 support.

365 days

24/7

Build security from the bottom. Experience it yourself! We have created an interactive educational path around the Data Center 2 to let our current and future customers and partners experience how our data center with the highest security standards operates. Sign up for a visit using Beyond Experience app or e-mail hospitality@beyond.pl. See how much more we can do for you!

ul. A. Kręglewskiego 11, 61-248 Poznań, Poland e-mail: office@beyond.pl, www.beyond.pl