a pharmacist to talk about a minor ailment, or a mental health nurse to discuss a mental health concern. People suggested this might help reduce the burden on GPs and waiting times. • People talked about how they feel there are unhelpful and arbitrary limits placed on the number of treatment sessions they’re allowed to access. E.g. physiotherapy, smoking cessation support or talking therapies. In other cases, people need less support than they’re prescribed. It’s vital that people have a say so they get the right support to meet their needs. Support closer to home • In some areas services traditionally provided by GPs, e.g. chiropody, phlebotomy and ear wax removal, have moved into hospitals, meaning that people must travel further to access them. This seems to be in direct conflict with the policy set out in the NHS Long Term Plan to move these services closer to where people live.
Improving people’s experiences of digital services The NHS Long Term Plan commits to making better use of digital tools and technology to 13
