important to them as easier access to appointments or improvements to patient transport. No assumptions about attitudes • The surveys revealed some notable differences for people under the age of 25 compared to over 25 when interacting with the NHS. For example, younger people placed greater value on the need for their data to be managed well and kept secure. They were more likely to consider online access to NHS support important, and less concerned about having convenient ways to travel to health and care.
Improving people’s experiences of digital services The NHS wants to improve care for people affected by a range of specific issues including cancer, mental health, cardiovascular disease, dementia, autism, learning disabilities, stroke, respiratory disease and diabetes.
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