Mental health: • 23% positive • 25% neutral • 52% negative Autism: • • • •
15% positive 21% neutral 62% negative 2% ‘unknown’
Person-centred care Understanding and responding to people’s individual needs is essential to ensuring everyone receives highquality and accessible care. As the NHS Long Term Plan itself rightly recognises, ‘what matters to someone’ is not just ‘what’s the matter with someone.’ The personal stories we hear demonstrate how a positive experience of the NHS can depend on a range of factors. Some of these might not be obvious, common, or even about a clinical outcome. Services make improvements by taking the time to communicate clearly and listen to patients about what matters most to them. Creating this sort of partnership
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