Introduction
The aim of the PIPs Forum is to set Service Standards, which will be recognised by the Department of Health (England) and the National Assemblies for Wales and Northern Ireland.
The companies and professionals will follow all codes of conduct and guidance issued by the NHS in relation to the provision of their products and services.
The people benefiting from these Standards require supplies of stoma and continence products available in Part IX of the Drug Tariff.
Scope
Within a regulated environment, it is essential that the companies and professionals operating within the market understand the needs of the patients who use their products and services. They will act at all times in such a manner as to justify public trust and confidence, to uphold the good standing and reputation of this healthcare industry and professional bodies and to serve the best interests of society and above all to safeguard the interests of individual people. The companies and professionals will respect patients’ confidentiality and not disclose such information without the consent of the client concerned or a person entitled to act on their behalf, except where such disclosure is required by law.
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These Service Standards are intended to: • Reflect a philosophy of care and support; • Set an agreed minimum standard of care and service for customers; • Govern the behaviour of companies and professionals operating in England, Wales and Northern Ireland who have registered to abide by the standards herein; • Are mandatory for BHTA members; and
Objectives
Professional and ethical standards relating to choice of products and services are upheld. All professionals will observe the codes of conduct of the NMC or other professional body, the codes of their associations and the NHS Conflicts of Interest Guidance
Quality standards
The following five focus areas will ensure Patients’ and Professionals’ choice as well as setting minimum standards for Industry: • Handling of prescriptions; • Training for customer service staff; • Delivery standards; • Ethics and Professionalism; and • Clinical governance.
• Ensure quality delivery services and products to customers requiring stoma and continence care.
Collaborative standards for organisations involved in stoma and continence care
