A guide to adult services in Warrington - January 2017

A guide to adult services in Warrington January 2017 www.warrington.gov.uk/healthsocialcare

We provide nursing, residential, respite and palliative care for singles and couples.

The Old Rectory endorses a holistic approach which is sensitive to the needs of each resident and encompasses the following essential aspects of each person, Privacy, Dignity, Independence, Choice, Rights, Security and Fulfilment.

• 24 Hour professional care by friendly and caring staff • Excellent locally produced home cooked food • Regular entertainment and day trips • Happy, pleasant, clean and caring environment We invite you to come and visit us

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Introduction Welcome to the guide to adult services You can find more information about in Warrington. adult social care services in Warrington on our website www.warrington.gov.uk/ This guide provides information about healthsocialcare. care and support services for adults The council also has an online directory and their carers across Warrington. It of services, activities and products for provides general information and also adults with care and support needs in details of people and organisations Warrington, at www.warrington.gov.uk/ you can contact to get further advice mycareandsupportdirectory. and support.

If you would like to speak to someone, you can contact our Access Social Care team. Telephone: 01925 444239, Monday - Friday, 8.30 am - 5pm

The council works together with local people to personalise care and support services, helping people to stay independent for longer and giving them more choice and control over the services they use.

In an emergency, outside of these hours Tel: 01925 444400.

Our thanks go to Octagon Design & Marketing Ltd who have produced this directory at no cost to Warrington Borough Council

Contents Care and support for adults

Page 4

Warrington’s Health and Wellbeing Top Tips

Page 5

Support to live at home

Page 7

Housing

Page 14

Carers

Page 19

Keeping yourself safe from harm

Page 21

Moving home

Page 24

Benefits information

Page 30

Additional useful contacts

Page 31

Having a voice

Page 32

Residential and nursing homes

Page 34

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Care and support for adults If you have an illness or disability and feel you need care and support, or you care for someone else who has an illness or disability, you may be entitled to support from Warrington Borough Council.

Once we have worked out exactly what your needs are, we will complete a support plan which sets out how these needs will be met. You will then be informed how much your personal budget is. This is the amount of money you will need to pay for any care and support that is not met by family, carers or the community. If you prefer to arrange your own care and support services, you can receive this as a direct payment. Direct payments are where a person is given the money to organise and pay for their support themselves, for example, to employ a personal assistant or buy a specialist piece of equipment.

Our Access Social Care Team will provide information and advice or refer you to one of our teams for a more in-depth assessment.

If you prefer, you can complete an assessment of your own needs, either online via our website or on a paper form which you can get from the Access Social Care Team.

We can provide you with an advocate (someone to support you) if you are likely to find the assessment process difficult.

What you should do if you need care and support Contact the Access Social Care Team.

Tel: 01925 444239, Monday - Friday, 8.30 am - 5pm.

A social worker, or an occupational therapist, or both, may assess you.

They will look at the support your carer is willing and able to provide, your own strengths, and support available in the community. In some cases you may be asked to make a contribution towards the cost of the services we arrange. To ensure that you are not asked to contribute more than you can reasonably afford to pay, we will ask you for information about your financial circumstances and calculate the maximum amount you will be charged per week.

In an emergency, outside of these hours tel: 01925 444400.

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Warrington’s Health and Wellbeing Top Tips People are living longer and it is therefore important that we look after our health so that we can remain active and healthy and take part in our community for as long as possible.

Be active everyday Being active can just mean that you move more! Being active can help improve your mood, control your weight, help you feel less stressed and keep your heart healthy. Aim for at least a 15 minute walk a day, at least five days a week. If you are already active, find out more about free health walks in your area.

Our Top Tips for keeping healthy and independent as we grow older are as follows: Stop smoking It is never too late to stop smoking to start to improve your health immediately.

You are four times more likely to quit with support. Contact your local Stop Smoking Service (0300) 003 0818 or speak to your doctor to discuss the right help to suit you.

NHS health checks and flu immunisation If you are invited to a free NHS health check, take up the opportunity to know more about your health and the health risks that could make you ill in the future. If you are eligible for annual flu immunisation, please attend when invited.

Drink less alcohol Drinking too much alcohol increases the risk of poor health, wellbeing and even the chance of getting dementia.

Know the daily guidelines and stick to the recommendations. For advice visit your doctor, go online to NHS Choices or contact CGL Pathways (01925) 415176

Cancer Be clear on the signs and symptoms of cancer and take up the offer when you are invited for a free NHS screen (Bowel, Cervical or Breast screen). The earlier cancer is detected the better for everybody. If you are worried or concerned go and speak to your doctor.

Aim for a healthy weight People who are a healthy weight feel healthier, fitter and more confident. Enjoy a balanced diet and cut back on foods containing high amounts of fat and sugar. Aim for at least five portions of fruit and vegetables each day, plan your meals in advance and try to cook from scratch. If you are concerned about your weight, speak to your doctor or contact your local Weight Management Service (0300) 003 0818.

Emotional wellbeing We all deserve to enjoy life and feel good about ourselves. Sometimes, however, life can be tough. Whether you’re feeling great and want to stay that way, you’re a bit fed up, or you’re struggling to manage your feelings, the www.happyoksad.org.uk site has links to information and tips ranging from how to

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Warrington’s Health and Wellbeing Top Tips Smoking http://www.livewirewarrington.co.uk/ lifestyle/stop-smoking/why-quit Wellbeing Service http://www.nhs.uk/smokefree/help-andThe Wellbeing Service supports people to advice/local-support-services-helplines make lifestyle changes that can improve Alcohol their health and wellbeing. The service www.warrington.gov.uk/info/201158/ offers people one-to-one support to public_health/2261/drug_and_alcohol_ help with things like reducing smoking, support_service losing weight, getting more exercise Healthy Diet (Obesity) and eating more healthily, finding work http://www.livewirewarrington.co.uk/ and confidence building. For more contact-us information phone 01925 444279 or boost your mood to where to get help if you’re unable to cope.

email mentorservice@warrington.gov.uk

Be Active Everyday (Obesity) http://www.nhs.uk/Livewell/fitness/ Documents/adults-19-64-years.pdf

For more information about staying healthy and well visit Warrington Public Health www.warrington.gov.uk/publichealth

Cancer Screening http://www.nhs.uk/Livewell/preventingcancer/Pages/cancer-screening.aspx http://www.cancerresearchuk.org/healthprofessional/early-diagnosis-activities/ be-clear-on-cancer/know-4-surecampaign/resources-and-tools

References Health Topics Headlines taken from Warrington PHAR (2015)

Emotional Wellbeing www.happyoksad.org.uk

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Support to live at home There are many services available that may help you maximise your independence, enabling you to live safely and comfortably at home. Some of these services, such as equipment and ready meals, can be purchased directly from suppliers and retailers.

Alternatively you can contact adult social care so we can assess your needs and identify what services may help you.

• Very specialist or made to measure equipment such as a wheeled commode, shower chair or a hoist may ensure your safety and reduce the risk of injury to carers Equipment to help with managing day to day tasks is now much more widely available both on the high street (e.g.

Argos, B&Q or local chemist shops) and in specialist shops (e.g. Miller Care).

The Centre for Independent Living (CIL) showroom and the Mobility and Independent Living Store in the Golden Square are both operated by Warrington Disability Partnership and display equipment that you can try before buying. They also operate the local Shopmobility service which is available at Legh Street car park and Warrington market. You can also visit the Disability Information Point at Warrington market for advice and information.

Equipment and adaptations to help you If you are finding it difficult to wash and dress, cook and prepare meals or are struggling to have a shower or bath, there is a variety of equipment available that can help make looking after yourself easier and safer.

Examples of equipment you may find useful are:

• A perching stool which enables you to sit up to the sink to have a wash, brush your Warrington Disability Partnership, The Centre for Independent Living, Beaufort teeth, have a shave or comb your hair Street, Warrington, WA5 1BA • A specially designed trolley can assist Telephone: 01925 240064 in transporting items around your home, particularly if you have difficulties with balance when carrying things or if you already use a walking aid • Simple readily available items such as a travel kettle, electric tin opener or jar / bottle opener can make every day domestic tasks easier to manage

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Support to live at home continued Useful technology

Warrington Home Information and Improvement Agency (WHiA) can arrange for grab rails and extra stair rails to be fitted for a small charge. Telephone: 01925 246812

Carecall The council’s social alarm service, Carecall, can help older and vulnerable people to remain living independently and safely in their own homes. It ensures that people are able to get assistance as quickly as possible in case of an emergency at home.

If you are experiencing problems in several areas of daily living, or you feel you need more personal or professional advice, you can contact the Access Social Care team and request an assessment from an occupational therapist or specially trained community care worker. If you meet the council’s eligibility criteria they may recommend equipment or minor property adaptations that will help you manage day to day activities more easily.

The Carecall service is linked to your home through your existing telephone line via a Carecall unit and a lightweight portable trigger worn as a pendant or on your wrist. Pressing the button can raise an alarm anywhere in your house or garden - 24 hours a day, 365 days a year. If needed the Carecall control centre will arrange for someone to come to your home or can contact your family, doctor or emergency services.

Where appropriate they can arrange for equipment to be delivered and fitted in your home on a long-term loan basis or may arrange an adaptation to your property. If equipment or small adaptations do not solve your problems, larger property adaptations may be possible, such as having a stair lift installed. Telephone: 01925 444239

There is a quarterly monitoring charge for Carecall, which is less than the cost of a daily newspaper.

Telecare Telecare is a range of equipment and services that support your safety and independence in your own home.

The equipment can sense risks such as smoke, floods and gas leaks, can remind you to

Major adaptations Major adaptations could include a stair lift, downstairs living accommodation or alterations to a bathroom or kitchen.

Most social landlords will provide minor adaptations for their tenants but may offer rehousing before undertaking any major works. If you own your own home you may be eligible for a grant. For more information see page 18.

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For more information about these organisations contact the Access Social Care team, telephone: 01925 444239, email: asc@warrington.gov.uk

take pills and even call for help if you fall. The Carecall control centre can be contacted automatically if any of these problems occur in your home or alarms can go off in the home to notify carers of a problem. You can view a range of Telecare equipment at Warrington Disability Partnership Centre for Independent Living (see page 7).

Support to live at home/ domiciliary care Sometimes support to live at home is called domiciliary care or home care.

Some people need assistance with aspects of their personal care or daily living skills to enable them to live at home, whether through sight or hearing loss, physical or learning disabilities, frailty or illness. This may be for a short time, following a period of illness or discharge from hospital, or they may continue to need help long term. The aim of this kind of help is to work with individuals and their families to remain as independent as possible within their own homes.

For more information about either Carecall or Telecare contact the Access Social Care team. Telephone: 01925 444239, website: www. warrington.gov.uk/healthsocialcare

Food shopping and ready prepared meals If you find it difficult to get out to the shops or supermarket then there are a range of options available to you to get food delivered to your home.

Most supermarkets now offer a home Many people arrange their own home delivery service for all food items and orders can be placed on their websites or care and a comprehensive list of local agencies can be provided by adult social over the phone. care, telephone: 01925 444239 or visit There are also several our website: www.warrington.gov.uk/ organisations that can deliver healthsocialcare. If you choose to make fresh or frozen ready your own arrangements through a private prepared meals directly home care agency please remember to to your home. Most of take care to choose one that is registered these organisations and inspected by the Care Quality cater for a range of Commission (CQC). Telephone: 03000 dietary and cultural 616161, website: www.cqc.org.uk requirements Alternatively you can contact adult social including Halal, vegetarian, diabetic care so we can assess your needs and and soft diet. help you identify what services may

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Support to live at home continued Getting out and about

help. The cost of receiving domiciliary care following an assessment of need is subject to the council’s charging policy.

Many of these free activities are provided in local venues and can be a great way of meeting new friends and overcoming isolation. A range of activities are available including camera clubs, friendship groups, craft clubs, exercise classes and bingo.

Neighbourhood and community activities Neighbourhood working is a key part of promoting wellbeing and maintaining independence for as long as possible.

Each neighbourhood area has its own team who support local voluntary groups and societies to provide a wide range of local activities such as luncheon clubs and walking groups. Neighbourhood workers can provide free safe and secure home checks and advise on personal safety equipment. Community enablement officers and project workers can support you if you are interested in volunteering or if you want to join a group or take part in an event.

Being able to leave your home regularly for a few hours, and enjoy the company of others is really important in preventing social isolation. Council operated day centres, community and structured day care only represents part of what is available more widely in the community.

There are many examples of social clubs and activities in your local area; the neighbourhood teams can tell you about local activities which may help you meet new friends.

Contact the teams to find out what’s happening in your area: East area - rwhitworth@warrington. gov.uk, tel 07827 232563 West area rwhitworth@warrington.gov.uk, tel 07827 232563 South area bparratt@warrington.gov.uk, tel 07827 232 562 Central area cskinkis@warrington.gov.uk, tel 07827 232 560

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LifeTime is a network for people over 50 in the Warrington area for information, social events and classes from art to Zumba. LifeTime provides opportunities for people to learn something new, go on day trips or just drop in for a cup of tea to the dedicated centre on Sankey Street opposite the Golden Gates of the Town Hall. It is free to join LifeTime and there is a growing range of activities on offer to meet new friends, learn how to use a computer and the internet, enjoy day trips and social activities.

• Music and singing • Craft and art, crochet and knitting • Transport Nostalgia group • Film Club • IT drop in • Camera Club • Talks on special interest subjects.

For more information contact LifeTime 01925 246824 or visit the website www.lifetimegateway.org.uk The wellbeing mentors can also help you if you want to get out and about more, take up new activities and make a lifestyle change. They offer one-to-one support for up to eight weeks to help you to improve your wellbeing. Telephone: 01925 444279.

Public transport and specialist transport for disabled people Concessionary passes If you live in England and are an older person, or an eligible disabled person, you are entitled to a concessionary bus pass allowing free off-peak local bus travel (9.30am until 11.00pm Monday — Friday and all day at weekends and bank holidays) anywhere in England.

In addition to the national scheme, local concessionary pass holders are entitled to the following special rates on journeys starting or ending in East and West Cheshire, Halton and Warrington: • Monday – Friday before 9.30am: half fare • Monday – Friday between 9.30am – midnight: free • Saturday, Sunday and bank holidays: free Specialist transport for disabled people Dial-a-ride is a local charity providing accessible door-to-door transport for disabled and older people. The service runs a number of minibuses with ramp access and grab handles. Guide or assistance dogs are also welcome. There is a small annual charge and you need to book your journey in advance. Dial-a-ride also offers the same fare concessions as public transport in the Warrington, Halton and Cheshire areas. For more details, telephone: 01925 419988.

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Support to live at home continued Accessible taxis

Other organisations that might be able to help:

A number of taxi services within the Warrington area offer vehicles that are accessible to disabled people.

Information on local accessible taxis is available from Contact Warrington, the council’s one stop shop, telephone: 01925 443322 or online at the Warrington Access Guide www.warringtonaccessguide.org.uk

Warrington Visually Impaired People Centre (VIP) aims to help people come to terms with sight loss. A home visiting service offers ongoing support with the aim of promoting independent living.

They offer recreation and social activities, continued support and advice, and a small resource centre with equipment to aid independence.

Sight and hearing loss (sensory loss)

Open Tuesday, Wednesday and Thursday.

Fairfield and Howley Neighbourhood Centre, Fairfield Street, Warrington, WA1 3AJ. Telephone: 01925 632700

As part of the ageing process many people experience sight or hearing loss.

If you are experiencing hearing difficulties you should initially go to your GP who can refer you to an audiologist if required.

If you are experiencing difficulties with your vision you should make an appointment at a local optician. Some opticians will offer home visiting services.

Many also offer audiology testing as well.

Warrington Disability Partnership (WDP) can provide information and equipment for people with a sight and/ or hearing loss. General information and advice is available about benefits, employment, direct payments, education and training.

If you are still struggling with your sight or hearing loss then there are a number of specialist services available in Warrington.

The Centre for Independent Living, Beaufort Street, Warrington, WA5 1BA Telephone: 01925 240064, website: www.disabilitypartnership.org.uk

Warrington Borough Council’s sensory and telecare team provide services for people with sight and/or hearing loss to enable them to live as independently as possible. Following an assessment the team may identify and supply equipment and aids tailored to individual needs. For more information telephone: 01925 444239, email: asc@warrington.gov.uk

Hospital discharge Following on from a stay in hospital some people may need short term support. This can be provided in a number of ways.

Intermediate care Intermediate care is provided jointly by health and adult social services. It provides a range of re-ablement services and therapies to people over the age of eighteen that aim to: 12

• help people to remain as independent as possible in the community by providing short-term rehabilitation programmes in order to help people to reach their individual potential and to remain living in their own homes

Hospital discharge team

If you are in hospital, or care for someone in hospital, and think you will need support on discharge you can ask the ward to refer you to the hospital discharge team. The team may be able • prevent inappropriate hospital admission to provide a social care assessment to and facilitate hospital discharge identify what services might be able to help when you get home.

• help people to remain as independent as possible and thereby reduce the On discharge from hospital, equipment need for long term care and support and wheelchairs can be loaned from Warrington Disability Partnership Centre • reduce the need for residential and for Independent Living (see page 7). nursing placements For more information telephone: 01925 867905.

British Red Cross Support at Home Service This service provides short term care and support in the home for people after an accident or illness, giving them confidence to continue their daily lives.

They offer help with shopping and collecting prescriptions, support for carers and family members, safe and well checks, and help with light household chores. The service is available free of charge to all adults for a six week period.

Telephone: 01925 662688, website: www.redcross.org.uk

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Housing Suitable housing for people with disabilities or impairments is essential to a person’s health, wellbeing and personal safety. As we get older or as conditions deteriorate, housing needs can change. People may need support or home adaptations to be able to continue living independently in their own homes. Others may want to move to accommodation more suited to their needs.

The service can be contacted by telephone on 01925 246868 or by email: housingadvice@warrington.gov.uk or visit the website: www.warrington.gov.uk/ info/201078/housing/1513/housingplus.

Staying in your own home Preparing for the future Age proofing your home is the best solution to making your environment safe and practical. Making simple changes gradually, when you can still afford it may ensure that costly repairs and alterations are completed before becoming urgent or hazardous.

The UK government faces the challenge of making sure the right type of housing and support for older and disabled people is available now and in the future; making sure the right type of housing and Plan ahead: support is available to future generations • choose items that are efficient, reliable to enable them to be independent, and easy to use, clean, carry and maintain comfortable and safe in their own homes.

• high level sockets and low level light Housingplus switches are more convenient Housingplus offers a wide range of • keep decorating simple by choosing services for home owners, tenants, wallpaper that can be re-emulsioned landlords and people who have lost • install good lighting - wall lights and or are in danger of losing their homes lamps make changing light bulbs easier through its reception at the Gateway, 85-101 Sankey Street, Warrington, WA1 Keeping warm at home 1SR (opposite the Town Hall). General advice and information is available on all It can be expensive to buy the fuel we need aspects of housing including re-housing, to heat our homes or to carry out energy efficiency improvements to maximise downsizing, repairs, handyperson our finances. An ECO (Energy Company services, adaptations and domestic Obligation) scheme is in operation. Six energy saving advice. big energy suppliers are required to help Reception opening times are Monday, householders save on their energy bills and Tuesday, Thursday and Friday 9am – carbon emissions.

5pm Wednesday 9am – 12noon and 2-5pm.

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Carbon monoxide - is a highly poisonous gas that has no colour, taste or smell, making Affordable Warmth Obligation it impossible to detect without an alarm.

To provide heating and insulation Installing a carbon monoxide detector, and improvements for low-income and vulnerable ensuring boilers, ovens and other appliances households (social housing tenants are not are properly fitted and maintained will help to eligible for affordable warmth). keep you and your home safe.

There are complex eligibility criteria for this Home security – increased home security means-tested scheme. Call the Energy Saving Advice Service on 0300 123 1234 to measures include installing a visible check whether you might be eligible, and to intruder alarm or outside security lighting, keeping valuables out of sight, fitting apply if you are. window locks and ensuring that sheds Carbon Saving Obligation and garages are kept securely locked.

To provide funding to insulate solid walled Advice and support regarding home properties (internal and external wall security is available from neighbourhood insulation) and those with ‘hard-to-treat’ wardens, Cheshire police and local police cavity walls. community support officers.

This is not means tested. The aim is to Bogus callers/distraction burglars – provide enough support to make these may trick their way into a home while relatively expensive measures cost effective. the householder’s attention is elsewhere.

Bogus callers can be anyone: men, Carbon Saving Communities Obligation women and children. They often seem very To provide insulation measures to people living in the bottom 15 per cent of the UK’s plausible and genuine, sometimes posing most deprived areas. as policemen, council officials or charity workers. Most utility companies have More information is available from the Energy a password scheme, where you will be Saving Advice Service on 0300 123 1234. assigned a password that genuine officials Keeping safe at home will be able to quote when they call.

Fire - Cheshire Fire and Rescue Service Keep your doors locked at all times, provide free home fire safety assessments even when at home. Always stop and on request and can also provide free smoke look to see who is calling before opening alarms for your home. Special smoke alarms the door; fitting a door chain is strongly are also available for people with a hearing recommended and you may want to loss and smoke alarms can be linked to consider fitting a spy hole. Ensure you the council’s Carecall social alarm service. ask for and double check the caller’s ID. Telephone: 01925 411310. You should also Remember – LOCK, STOP, CHAIN take some time to plan an escape route and CHECK. from your home, in the event of a fire this can save valuable time and save lives.

ECO is broken down into three target areas:

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Housing continued footpaths covered in wet fallen leaves, ice or snow. The Warrington Home Improvement & Information Agency (WHiA) handyperson team may be able to assist with a one-off garden tidy, which is free to older people on certain benefits.

A garden maintenance service is also available at a charge. The neighbourhood workers in your area may also provide help in certain circumstances.

The Carecall social alarm service (see page 8) offer a ‘bogus caller button’ which can be fitted near to the door. It can be used to summon help or provide verbal support in the event of an unexpected or unwelcome caller. Calls are automatically recorded and if necessary, can be used in evidence.

Nuisance phone calls – the Telephone Preference Service (TPS) is a free, central opt out register where people can register their wish not to receive sales or marketing calls. It is a legal requirement that organisations (including charities, voluntary organisations and political parties) do not make calls to the numbers registered with TPS. To register telephone: 0845 070 0707.

Useful technology - Carecall and Telecare The council’s social alarm service, Carecall, can help older and vulnerable people to remain living independently and safely in their own homes. It ensures that people are able to get assistance as quickly as possible in case of an emergency at home. This can also be linked to telecare, equipment that can sense risks such as smoke, floods and gas leaks, can remind you to take pills and even call for help if you fall. For more information see page 8.

iCAN - is the messaging system set up by trading standards for anybody living and working in Warrington who would like to be made aware of the latest consumer protection issues, such as rogue traders, doorstep / car crime and scams. The system shares information quickly and accurately by telephone, text or email. Anyone can become a member of iCan. Members will receive a newsletter and more general consumer advice material by post. You can register via the council’s website or call 01925 442677 for more information.

Repairs and home improvements if you are a tenant If you are a tenant of a Registered Provider of social housing (sometimes known as an RP), most repairs and improvements to your home will be their responsibility and issues should be reported directly to them. If you are a tenant in privately rented accommodation you should also report repairs directly to your landlord. Some RPs offer specific services to help their older tenants - a handyperson scheme or gardening service, heating or home security advice.

Contact your housing provider if you are

Keeping safe in your garden Simple measures such as improved lighting and maintenance of outdoor walking surfaces, e.g. uneven flags and potholes, can help reduce the risk of outside falls. Slippery paths covered in algae or moss are hazardous, as are overgrowing shrubs and trees and 16

struggling with the upkeep of your home.

Repairs and home improvements if you are a homeowner Warrington Home Information and Improvement Agency (WHiA) WHiA support older and disabled people to keep their homes in good repair, helping with improvements to make sure they remain healthy, warm, safe and secure.

WHiA have developed a range of services, some of which are free and some which may carry a small fee. These include:

building works, roofing, electrics, paths, fencing and much more.

Telephone: 01925 246812, email: whia@wha.org.uk, website: www.whia.org.uk or visit The Gateway, 85-101 Sankey Street, Warrington WA1 1SR

• Small adaptations such as grab rails or fitting a key safe

If you are a home owner and your home is in need of major structural repairs you may be able to apply for financial assistance from Warrington Borough Council. This financial help is discretionary and dependent on funding being available. This is not a grant and the money would have to be paid back if you sold your home. For more information contact private sector housing, telephone: 01925 248483.

• Free and impartial advice about home improvements and repairs

Equipment and minor/ major adaptations

• Handyperson service to do small jobs around the home and garden

• Trusted and vetted contractors to carry out the work • Garden maintenance service • Emergency repairs, from a dripping tap to a new roof

Equipment or adaptations can make a real difference to your ability to live independently if you are having difficulty managing at home.

For more information see page 7.

Disabled facilities grant (DFG)

The disabled facilities grant is a mandatory but means tested grant, • Technical and financial advice administered by the council’s private • Funding options sector housing team. The grant is • Support through grant application processes intended to help older and disabled people to live as comfortably and • Healthy Homes scheme which provides independently as possible in their own advice to keep you safe, healthy and homes through adaptations to their independent at home home. The council will need to make an • 60+ scheme offers financial assessment of your needs and of your assistance up to the value of £60 for finances to see if you are eligible for help. essential repairs WHiA can help you to apply for a DFG, they WHiA can help with decorating, plumbing can also make arrangements for work to be carried out by approved contractors if you and heating, bathroom adaptations and 17

Housing continued option, possibly via SOLLA (Society of Later Life Advisers), a not for profit organisation who will direct people to accredited members who are regulated by the financial services authority.

Telephone: 0845 3032909, email: admin@societyoflaterlifeadvisers.co.uk.

are not eligible for a DFG or for those who wish to undertake adaptations privately.

Other sources of finance Various organisations and employers have benevolent funds available to ex-employees or those who worked in specific trades. If you were in the armed forces grants for repairs and adaptations may also be available from SSAFA (Soldiers, Sailors, Airmen and Families Association), telephone: 01942 679822 or 0161 7284809, or the Royal British Legion, telephone: 020 32072153.

Equity release may help older home owners to generate income or a lump sum which could be used to fund improvements to make homes more suitable or comfortable. It is highly recommended that you seek legal and financial advice before pursuing this

If you are on a low income you may be entitled to claim either housing or council tax benefit, the benefit service will be able to help and advise about this. See page 31 for more information.

Need help getting the best from your care?

Have any care experiences to share?

Health and care needs, but don’t know where to go?

Contact Healthwatch Warrington - we’re in the know!

Our aim is to promote independence and wellbeing to enable individuals to remain within their home environment.

• Personal Care / Safe and Well • Direct Care • Palliative / Continuing Care • Medication • Meal Preparation • Domestic / Shopping Service • Night Sit / Sleep Service • Social activities/Sitting service

To talk to us, call 01925 246 893 or email us at contact@healthwatchwarrington.co.uk For more information visit our website www.healthwatchwarrington.co.uk

181 Padgate Lane, Warrington, Cheshire WA1 3SW Tel: 01925 652800 www.nightingaleswarrington.co.uk

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Warrington Borough Council make every effort to ensure that the information which we provide about registered care homes is correct. If you would like to update, amend or add to your listing please contact Warrington Borough Council on 01925 444239.

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Carers A carer is someone who, without also tell you about how to access a free payment, provides care and support to leisure card. a partner, relative or friend who could • Warrington Borough Council provides not manage without it. training to carers on subjects such as Assessing your wellbeing safer moving and handling, healthy eating and emergency first aid As a carer, you may be able to get more help so that you can carry on caring and • The carers emergency card is a free looking after your own wellbeing. You are service that lets you record what action entitled to a carer’s assessment which would need to be taken for the person can be arranged by Warrington Borough you care for should an emergency Council’s Access Social Care Team. occur and you were unable to provide The carer’s assessment will look at the support. In case of emergency , different ways that caring affects your a telephone call can be made to life and work out how you can carry on Warrington Borough Council to activate doing the things that are important to you your agreed emergency plan (such as and your family. Your physical, mental contacting a relative for help) and emotional wellbeing will be at the Carer support groups heart of this assessment. We can also advise you on appropriate services and • Wired Adult and Young Carers support groups in your area.

Services. 86, Sankey Street, Warrington, WA1 1SG. Tel: 01925 Advice and support on health 633492 or Freephone: 0800 7316941. and wellbeing www.wired.me.uk Caring can often have a negative impact • The Alzheimer’s Society, on a carer’s physical and emotional Tannery Court, Tanners Lane, health and wellbeing. If you think any Warrington, WA2 7NA aspect of your caring responsibilities Telephone 01925 572239 is having an impact on your health you should contact your GP. However, other • Mental Health Carers Support support is available and includes: Group, for carers who support • Advice, equipment and support from the council’s occupational therapists around ‘safer handling’ if your caring role involves manual tasks • Wired Adult and Young Carers Services Warrington hold regular events which provide advice and focus on improving carers emotional wellbeing. They can

people experiencing mental distress.

Allen Street Day Service, 44 Allen St, Warrington WA2 7JB Tel: 01925 652204 For more information about services and support for carers, please contact the Access Social Care Team.

Telephone: 01925 444239 website: www.warrington.gov.uk/healthsocialcare 19

A home care provider with professional carers you can trust We can visit and support you with daily tasks such as: • Assistance with all aspects of personal care • Cleaning, laundry and other domestic tasks • Sitting with or accompanying to appointments • Shopping and going out • Meal preparation • Supervision of medication • Night care • 24 hour support • Assistance with budgeting and finances • Choice and control of your personal budgets/direct payments

Would you like to join our team? We are recruiting now for Domiciliary Care Workers This is an exciting opportunity to join a growing domiciliary care business working in the Runcorn, Halton, Widnes and Warrington areas. We provide domiciliary care, supported living and support services to adults, the elderly, children and young people within the comfort of their own homes and within the community. We provide basic personal care through to more intensive support covering acquired brain injury, complex mental health, autism, challenging behaviour, dementia and care for the elderly. These services range from drop in services to full 24/7 care packages.

Experience in a previous care setting would be an advantage, but is not essential as full training will be provided. We have a variety of different working hours available and can offer you an hourly rate at the national living wage, a personal development plan, mandatory training and paid annual leave.

If you would like to find out more about this role please visit our website or contact us on the number below to discuss the vacancy.

Tel: 01925 411 611 enquiries@focusoncare.co.uk www.focusoncare.co.uk Part of the St George Healthcare Group

20

Keeping yourself safe from harm We all take risks everyday and we can usually manage them very well.

Unfortunately some adults are more at risk of neglect or abuse than others.

When managing your own care needs or letting new people into your life, it is important to consider possible risks, no matter how small, and to have a plan on how to manage those risks.

There are different ways people can be abused or harmed, such as financially, physically, sexually, psychologically, people can also be neglected. Abuse can happen anywhere, even in a person’s own home, nursing home or a hospital. There are four main ways you can reduce the risk of being abused or harmed. These are: knowing your rights, thinking ahead and protecting yourself, being aware of local services, support and information and speaking up if you have concerns.

You have a right: • to be safe from abuse • to be treated fairly and with respect • to say what care you do or do not want • to be given information about your care • to be involved in making decisions about your care and your life Some examples of how you can stay safe and protect yourself are:

• Never sign anything you are not sure about or you don’t understand what it is about • Keep any money or valuables you have at home locked away • Do not isolate yourself. Try joining local groups or activities or seek out support groups • Make sure there is someone you trust who knows your wishes and who you can talk to if you need to • Check the ID badge of people who come to your home. If you are worried do not let people inside your home • If you are suffering from abuse keep notes about what is happening • Make sure you do not rely on one person only to support or care for you.

Gather a few people around you to help watch over your safety • If you receive care in your own home or you live in a care home and you are worried about any aspect of your care or treatment, please do not stay silent.

Make a complaint or speak to someone you trust. If no one visits you, you could talk to a professional or voluntary visitor, for example the chiropodist or hairdresser • If you feel uncomfortable with the way someone gives you personal care or the way someone touches you tell someone you trust (this can be your doctor, friend or social worker)

• Never give your bank details or pin number to anyone 21

Keeping yourself safe from harm continued • If you are employing a personal assistant make sure you obtain a Disclosure and Barring Services check. This checks whether an individual is banned from working with someone with care and support needs The council will organise this for you

so that wherever possible you are supported to live life your way, with dignity and free from abuse.

Safeguarding services: Access Social Care team Telephone: 01925 444239 Out of hours: 01925 444400 To use the safeguarding process and obtain support

Remember, abuse is not your fault. If you are being neglected or abused (or you suspect someone you know may be), please report it to the safeguarding services. Police Telephone: 101 The safeguarding services are here In cases of immediate harm or danger to support and protect you, whether call the police straight away on 999 social services organise your care or you purchase the care yourself. You will be listened to and taken seriously.

Your views and wishes will be respected

iCAN Telephone: 01925 442658 Become a member of Warrington Consumer Alert Network. It can keep you updated on rogue traders and other local consumer safety issues Care Quality Commission (CQC) Telephone: 03000 616161 Refuge Independent Domestic Violence Advocates (IDVA) Telephone: 01925 243359 Email: warringtonidvaservice@refuge.org.uk Support, information and options to women and men who live in Warrington and are at risk from domestic abuse For further information and guidance please visit the council website at www.warrington.gov.uk/info/201189/ warrington_safeguarding_adults_ board_wsab

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Heathside Mews & Heathside Quality Residential Care for Older People and Older People with Dementia We offer • A flexible, supportive and positive environment • A service that recognises your needs, choices, abilities and dreams • Opportunity for you to engage in interesting and meaningful pastimes • A choice of modern and spacious or traditional and cosy accommodation Seeing the • A superb location in the heart of Penketh set within beautiful O pportunities landscaped gardens Most of all an excellent reputation in person centred support Warrington Community Living is a not for profit organisation with strong values, we promise to support your rights, your well-being and help you thrive.

Warrington Community Living | The Gateway | 89 Sankey Street | Warrington | WA1 1SR

Tel: 01925 246870 | Email: hello@wcliving.org.uk | www.wcliving.org.uk

23

to Make a Positive Difference

Moving home Moving home in later life can be quite daunting but may prove a better option if you are struggling with managing your home and garden or are paying expensive bills. Various options may be worth consideration, such as a smaller property, single storey or with essential facilities on one level, fewer steps, on a bus route and so on. If you are a RSL (housing association) tenant you could ask to move to a smaller or previously adapted property which may better suit your long term housing needs.

Housing with care can be an alternative to residential or nursing care and is also known as extra care sheltered housing or very sheltered housing. Ryfields village, for example, provides extra care alongside community facilities and social activities. Residents have the comfort of knowing support is available should their needs change over time.

Extra Care Housing Schemes The following four housing schemes all provide home care and support within an extra care housing environment for older people, older people with a learning disability and older people with mental health needs with the aim of enabling service users to remain in their own home; living as independently as possible. For each scheme the level and nature of the care support will be determined through both the council’s and the provider’s assessment and support planning procedures on an individual basis for all service users.

Sheltered/retirement housing Sheltered/retirement housing is either purpose built flats or a group of bungalows or flats. Homes are usually only offered to people over the age of 55. In most schemes, a manager can be contacted via an alarm system from the person’s home, to provide help if there is an emergency. If the manager is not on site this often links to a social alarm system, such as Carecall. Some scheme managers may offer additional support including making regular checks on your well-being, liaising with your local doctor and your relatives and managing the day-to-day running of the accommodation. Normally, scheme managers do not provide care services for residents or carry out tasks like shopping or cleaning.

For general enquiries about any of these schemes please contact Julia Anderson at Catalyst Choices CIC, janderson@ catalystchoices.co.uk Tel 01925 430 327.

Broomfields Extra Care Housing Scheme, Bridge Lane, Appleton, Warrington, WA4 3AT Mosslands Extra Care Housing Scheme, Gorse Covert, Risley, Warrington, WA3 6UW

Housing with care (extra care)

Referral enquiries should go through Your Housing Group.

Housing with care is similar to sheltered/retirement housing but often offers a greater level of personal care, with up to 24 hour support if required.

Sankey Manor Extra Care Housing Scheme, Vine Crescent, Great Sankey, Warrington, WA5 3BE 24

Woolston Hall Extra Care Housing Scheme, Hall Road, Woolston, Warrington, WA1 4PB Retirement Village

or not for profit organisations. Care homes can provide different levels of care, this is also known as the residential homes registration, for example:

Ryfields Retirement Village, Arena Gardens, Residential homes Orford, Warrington, Cheshire WA2 7GB Residential homes provide personal care to people in a homely environment.

Ryfields Village is home to over 270 older Many of the homes are purpose built people (aged 55 and over) living in their to meet the needs of the people they own flats and bungalows with additional provide care for. All homes have single communal facilities such as a restaurant bedroom accommodation, facilities and bar, a shop and a gym and many for making drinks and snacks, and other resources. All of the residents are family and friends are welcome to able to call upon Warrington Community visit. Some also have double rooms Living’s on-site team for emergency for couples. Standard residential care support as well as their regular care and provides accommodation, meals and support packages. assistance with personal care whenever For general enquiries please contact the need arises over a 24 hour period.

Warrington Community Living, hello@ If the person has any nursing needs, wcliving.org.uk tel 01925 246 870. assistance may be provided by the district nursing service visiting whenever Supported housing they are needed. ‘High dependency’ Occasionally needs cannot be fully met residential care indicates additional in standard accommodation. A range moving and handling needs such as of accommodation is available that requiring a hoist to transfer. is specially designed for people with Elderly Mentally Infirm (EMI) particular care and support needs, while ensuring that they can continue to live in residential homes their local community. This may include people with complex physical, sensory or mental health needs.

Different types of care home Residential care is where a number of people live together and are cared for by trained staff. Care homes provide 24 hour support to people who can no longer be supported in their own home or in any other setting. They are independently run by a variety of private

EMI residential homes provide the same service as residential homes but specialise in the needs of people with mental ill health, such as dementia.

Nursing homes Nursing homes have qualified nurses to provide care to people with specific nursing care needs, injury or infirmity.

It is the availability of full time nursing care which makes them different from residential homes.

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Moving home continued Elderly Mentally Infirm (EMI) nursing homes

expensive home than adult social care would normally pay for and your money runs out, you may have to move to a different home if your family cannot pay the additional cost in the future.

EMI nursing home provide the same service as nursing homes but specialise in the needs of people who have more complex mental health problems, such as a progressed dementia.

Getting advice that’s right for you If you have savings or a property, it may be that you will need to fund your own care. If so you should seek independent financial advice and always check if the adviser is a member of the Society of Later Life Advisers (SOLLA).

They are specialists in the financial needs of older people and have taken steps to become independently accredited which can offer added reassurance. SOLLA members will help you with the practical help and guidance needed to make the right choices at the right time about some of the most important financial decisions you may ever make.

Telephone: 0843 303 909, website: www.societyoflaterlifeadvisers.co.uk

Paying for residential and nursing care if you own a property or land Will I need to pay for my care in a residential or nursing home?

You will usually have to pay something towards your care in a residential or nursing home. For the majority of people this may mean that most of your income will be used to pay the fees. You will not need to pay for the nursing element of any care you receive as this will be paid for by the NHS. What are the fees for and why do they seem so expensive?

A home’s fees cover all accommodation costs and utility costs, food, social activities and care costs. There are also national quality standards which can mean homeowners having to spend money to make sure that they meet the standards.

What help can I get from adult social services to pay for my care home fees?

Am I eligible for financial support if I make my own arrangements for residential or nursing care?

Adult social services must have carried out an assessment and arranged for you to be cared for in a care home.

The amount of help we can give you depends on your capital (things that you own such as savings, premium bonds and your house) and your income (money you get regularly such as your pension).

If you decide to make your own arrangements, you will have to pay all of the home’s fees. It is advisable to consider the cost of the care home’s fees at the time of choosing your home.

This is because if you choose a more 26

Rules about capital or savings If you have more than £23,250 capital, the law says that you can afford to pay all the residential or nursing home fees yourself. If you have capital or savings less than £23,250, you will be assessed for paying a contribution to your care based on your income and capital.

Rules about income If you are receiving assistance from the council to pay your care home fees, you will still get a weekly allowance of at least £24.90, which comes from your welfare benefits. It is money you can spend, as you want - for example on toiletries, newspapers and stamps. It is likely that you will need to use most of the rest of your income to pay the home’s fees. If you have made additional provision for your retirement by a private pension or savings we will disregard a small proportion of it so that you will receive a higher personal

allowance while in residential care than someone who has made no extra provision for their retirement.

Further information about moving into residential or nursing care If you are considering moving into nursing or residential accommodation, it can seem like there is a great deal to think about and it may be quite daunting. Some of the questions you may have thought about could include: • What happens if I own my own home?

• How will moving affect my welfare benefits?

• What services do my fees pay for?

• What happens if I choose a more expensive home than the council would normally pay for?

• How will I pay the fees?

• What if a person I am helping to go into residential care is unable to manage their own finances?

You can find more information on the council’s adult social care website: www.warrington.gov.uk/healthsocialcare or contact the Access Social Care team to speak to someone.

Telephone: 01925 444239.

Age UK also provide a comprehensive series of factsheets on a range of topics, including moving into a care home. These are available at www.ageuk.org.uk

27

Moving home continued Questions to ask when visiting a prospective home (A suggested list of questions to ask and things to look for when choosing a care home) Section 1: Transport, fees and conditions 1.1 Will your family and friends find the home easy to get to?

Yes/No

1.2 How much are the fees?

ÂŁ

1.3 Can you have a short stay in the home to see if you like it?

Yes/No

1.4 Will you be given a written statement for what the home will do for you if you live there?

Yes/No

Section 2: Accommodation 2.1 Are there communal sitting rooms both with and without TV?

Yes/No

2.2 Do you like the furniture and decoration of the home?

Yes/No

2.3 Is there a separate dining room?

Yes/No

2.4 Are doors and corridors wide enough for wheelchairs, right through the home and to the outside?

Yes/No

2.5 Are handrails provided in hallways, corridors and stairs?

Yes/No

2.6 Is a lift or stair lift provided to the upper floors? Could you use it? Yes/No 2.7 Are the bathrooms near to the rooms?

Yes/No

2.8 Are the bathrooms adapted to help people get in and out of the bath?

Yes/No

2.9 Will you have to share a bathroom?

Yes/No

2.10 Are there both showers and baths available for you to choose from?

Yes/No

2.11 Is the call-bell system easy for you to use whenever you might need it?

Yes/No

2.12 Do all residents have a bedside light that is easy to use?

Yes/No

2.13 Can you adjust the heating in the bedroom easily?

Yes/No

2.14 Can you open the window if you want to?

Yes/No

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Section 3: Catering 3.1 What are the mealtimes? o Breakfast o Lunch/Dinner o Dinner/Tea 3.2 What happens if you want a meal or a snack at another time?

3.3 How wide is the choice of menu at each meal? o Set meal o Choice of two meals o Choice of three meals o More than three choices 3.4 Do you like the meals that are on offer?

Yes/No

Section 4: Visitors 4.1 Are your visitors provided with a drink?

Yes/No

4.2 Are your visitors welcome to join you for a meal?

Yes/No

Section 5: Daily living 5.1 Can you choose when you get up and when you go to bed each day?

Yes/No

5.2 What is the variety of activities and outings offered each week?

Yes/No

5.3 Is the home equipped for people who cannot see or hear very well, for example with loop systems and good lighting?

Yes/No

5.4 Do the residents appear active, sociable and happy?

Yes/No

5.5 Will the home charge extra for accompanied visits to the GP or hospital?

Yes/No

5.6 Are the laundry and room cleaning arrangements to your liking?

Yes/No

5.7 Are there smoking and no-smoking areas?

Yes/No

Section 6: Staff 6.1 Are the staff clean, tidy, cheerful and helpful?

Yes/No

6.2 Do people such as chiropodists, hairdressers, opticians and dentists visit the home regularly?

Yes/No

6.3 Is there a residents committee which meets regularly?

Yes/No

6.4 Is there a residents notice board with up to date and interesting information on it?

Yes/No

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Benefits information Personal Independence Payment (PIP)

disability. To qualify for the higher rate you will need to explain that you have night Personal Independence Payment (PIP) replaced Disability Living Allowance (DLA) time care and/or supervision needs. For further information: call the Attendance from 8 April 2013. It applies to all new Allowance Helpline on telephone 0345 claimants aged 16 to 64. PIP is gradually replacing DLA for existing claimants aged 605 6055; textphone 0345 604 5312; or 16 to 64, even for those with an indefinite apply online at www.gov.uk Warrington Borough Council or lifetime DLA award. benefit service PIP is designed to help people meet the extra costs that come from having a long- If you are on a low income you may be term health condition or disability. By long- entitled to claim either housing benefit or term condition this usually means ill-health council tax support. The benefit service will be able to help and advise about this. or disability that is expected to last 12 The amount of benefit you get will depend months or longer. on your income and who lives with you.

PIP is made up of two parts You cannot get these benefits if you have (components), a ‘Daily Living’ component savings of more than £16,000 (unless you and a ‘Mobility’ component. Each are receiving guarantee credit). However, component will have two rates: standard we ignore any savings below £6,000. and enhanced. PIP isn’t affected by We also ignore any war pensions or war income or savings, it’s not taxable and widows’ pensions. people can get it whether they’re in or Housing benefit out of work.

Housing benefit helps people who live in There are special rules that allow people rented accommodation pay their rent. You who are terminally ill to get help quickly can make a claim for housing benefit if when they claim PIP. You can find out you are not claiming Universal Credit, or about these rules via the contacts below. are of pensionable age and: To start a claim for PIP, call DWP on 0800 • you pay rent to a housing 917 2222 or textphone 0800 917 7777 or association (this includes Golden visit www.gov.uk/pip for more information Gates Housing Trust) about how to claim.

• you pay rent to a private landlord • you pay rent for a mobile home/caravan/ Attendance allowance houseboat and or mooring/site fees This is a tax free benefit for people aged • you pay part rent and part mortgage – 65 or over who need help with their shared ownership. We can help with own personal care because they have the rent. a physical disability or mental health difficulty. It is not means tested and is paid Council tax support at either a lower or higher rate, depending Council tax support helps people on low incomes to pay their council tax bill. on the level of care you need due to your 30

There are several ways to make a claim Other benefits for these benefits: Depending upon your age and personal • The easiest way to claim these benefits circumstances you may be entitled to other welfare benefits, including is to fill our form in online. You can find universal credit, pension credit and carers the form at the benefits page of our allowance. More information is available website www.warrington.gov.uk at www.gov.uk. Free local information • You can also collect a form by calling and advice is available from Warrington in at Contact Warrington, 26-30 Citizens Advice Bureau (CAB), Horsemarket Street or telephone us on The Gateway, Sankey Street, Warrington (01925) 443210 WA1 1SR (Tel: 01925 246994)

Additional useful contacts Age UK Mid-Mersey Warrington Hub, Unit 10, 14 Sankey Street, Warrington, WA1 1TD Tel: 01925 244645 Email: enquiries@aukmm.org.uk Web: www.ageuk.org/midmersey/

Birchwood Citizens Advice Bureau 99 Dewhurst Road, Birchwood, Warrington, WA3 7PG Tel: 01925 824952

Armed Forces Community Support The Hub is a ‘one stop shop’ which Jobcentre Plus supports Warrington’s Armed Forces Nolan House, 10 Mersey Street, community, including all serving Warrington, WA1 2BL personnel, reservists, early service Tel: 0845 604 3719 leavers, veterans and their families.

Textphone: 01925 785471 Located at the Gateway, Sankey Street, Web: www.gov.uk Warrington, the Hub draws together LGBT Warrington service providers, agencies, organisations Email: info@lgbtwarrington.co.uk and charities with a wealth of experience Web: http://warringtonlgbt.wixsite.com/lgbt who can assist military personnel with Skype number: 0161 408 5428 housing, welfare, employment and training, mentoring, counselling, debt Warrington Citizens Advice Bureau advice, stress and illness.

The Gateway, 85 - 101 Sankey Street, Tel: 01925 246955 Warrington, WA1 1SR Email: thehub@armedforcessupport.org Tel: 01925 246994

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Having a voice Advocacy

(OPEG) is the umbrella group in Warrington for older people’s resident and community groups, social groups and individuals, regardless of race, religion, gender or sexual orientation, acting as a voice for all older people in neighbourhoods and across the town. OPEG works in partnership with the statutory services and other organisations to empower older people to get involved and influence the planning and delivery of services in Warrington.

Advocacy enables people who find it difficult or lack the confidence to speak up, to express their views, exercise their rights and make informed choices.

The Speak Up Together Advocacy Hub is jointly commissioned by the council and Warrington Clinical Commissioning Group.

They provide: • Independent Mental Capacity Advocacy (IMCA) • Paid Relevant Persons Representative (RPA) • Independent Mental Health Advocacy (IMHA) • Care Act Advocacy • Parent Advocacy (Child protection and family care proceedings) • Preventative Advocacy (Non-statutory generic) • Self-Advocacy

OPEG meet in The Gateway, 85 – 101 Sankey Street, Warrington, WA1 1SR. If you would like more information telephone: 01925 246966 or email: opegwarrington@googlemail.com Warrington Carers’ Centre (Wired) provides a focal point for carers in Warrington. The service provides information, advice and support and gives carers a chance to influence local services for carers. Wired can be contacted by: phone -01925 633 492; text: 07912 581 868; or email: wcsadmin1@wired.me.uk .

The hub is based at The Gateway, Sankey Street.

They can be contacted on 01925 246 888 or by email at info@speakuptogether.org.uk

Make your experience count

The Older People’s Engagement Group

concerns to the member of staff with

Warrington Borough Council is committed to providing high standards of service and Advice, support and representation we need feedback about our services.

Warrington Disability Partnership (WDP) is You can help us to do this by telling us an independent, user led Social Enterprise that actively promotes independent living by when we do things well or badly and by suggesting ways to improve services. The providing information on peer counselling, best way for us to make improvements is housing, equipment, personal assistance, transport, access, employment, education, to listen to what you have to say and learn from it. Your comments, good and bad, will training and other services. They can be be welcomed. contacted at the Centre for Independent Making a complaint if you receive a Living, Beaufort Street, Warrington WA5 1BA, by telephone on 01925 240064 or by service arranged by the council. e-mail at info@disabilitypartnership.org.uk . You should start by explaining your

32

Healthwatch Warrington Healthwatch Warrington gives you the opportunity to influence your local health and care services. Anyone can get involved, and it has been set up to make sure that people in the area get the health and social If you are still not satisfied you may ask for services they need. the matter to be investigated as a formal Healthwatch Warrington wants to hear about your experiences of health complaint. For this you should contact and social services and your ideas for either the manager of the service or the improvements or changes. Healthwatch adult social care quality monitoring officer has the power to implement changes in on telephone: 01925 444400 your local services; how they are planned, What can I do if I have arranged my designed and delivered. own care?

Tell them your views by phone on You can contact the Local Government 01925 246893 emailing Ombudsman. They will consider all contact@healthwatchwarrington.co.uk complaints regardless of how the care has or using the online form at been funded. Their job is to investigate www.healthwatchwarrington.co.uk . complaints in a fair and independent way.

If you have any comments about this guide In most cases they will only consider a complaint once the care provider has been that would help shape and improve future given a reasonable opportunity to deal with editions please let us know. e-mail: asc@warrington.gov.uk the situation. It is a free service.

Telephone: 01925 444239 Telephone: 0300 061 0614 Opportunities for volunteering Fax: 024 7682 0001 Volunteering is about giving your time to a Text ‘call back’ to 0762 481 1595 for the good cause. You don’t get paid, but you do Text Relay service (formerly Typetalk) get the chance to use your talents, develop Contacting the Care Quality Commission new skills, and experience the pleasure Complaints about services that are that comes from making a real difference registered with the Care Quality to other people’s lives, as well as your own.

Commission (CQC) can be discussed Volunteering is also a great opportunity to by calling their customer services unit. meet new people and make new friends, Services that are registered with the CQC there are many different volunteer roles are care homes and agencies that provide available in Warrington from befriending and care in your own home. For information support to helping out behind the scenes. about registered providers in Warrington To find out more contact Warrington contact the CQC customer services unit, Voluntary Action on 01925 246880 or visit telephone: 03000 616161. www.warringtonva.org.uk whom you are in direct contact. If that is not possible, or if you are still not happy, you should ask to speak to that person’s manager or the quality monitoring officer.

Most problems can be sorted out in a straightforward way, through discussion.

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Residential and nursing homes Name

Address

Applecourt Care Home (DRB Healthcare) Arlington House (GNR Care Ltd)

76 Church Street Warrington WA1 2TH 88 Ackers Road Stockton Heath Warrington WA4 2EA Loushers Lane Warrington WA4 6RX Egerton Street Howley Warrington WA1 2DF

Belong Warrington (CLS Care services) Birch Court Nursing and Residential Home (BUPA ANS Care Home) Brampton Lodge (Care Concepts Limited) Brookfield Retirement Home Callands Care Home (HC-One Ltd) Cheshire Grange (Barchester Homes Ltd) Gainsborough House (London & Manchester Healthcare Ltd) Green Park Care Home (Orchard Care Homes) Heathercroft Care Home (Ashberry Healthcare) Heathfield Residential Home for Elderly Ladies

Telephone/Fax

Registration Contact Name Tel: 01925 240245 Sharon Moss Care Home Fax: 01925 240123 with Nursing

Tel: 01925 267576 Rose Jewell Fax: 01925 267576

Care Home Only

Tel: 01925 593800 Janine Fax: 01925 593888 Curwell

Care Home with nursing

Tel: 01925 573772 Annette Fax: 01925 240158 Moore

Care Home with Nursing

Bridge Lane Appleton Warrington WA4 3AH Brookfield Road Lymm Warrington WA13 0PZ Callands Road Callands Warrington WA5 9TS Booths Hill Road Lymm, Warrington WA13 0EG 8 Gainsborough Road Warrington WA4 6BZ

Tel: 01925 606780 Debbie Fax: 01925 212887 Davidson

Care Home with Nursing

Tel: 01925 755363 Sarah Nolan Fax: 01925 753764

Care Home with nursing

Tel: 01925 244233 Suzanne Fax: 01925 413433 Pearson

Care Home with Nursing

Tel: 01925 750670 Alison Fax: 01925 753691 Kenney

Care Home with Nursing

Southwold Crescent (Off Stocks Lane) Great Sankey Warrington WA5 3JS Longbarn Lane Woolston Warrington WA1 4QB 22 Alexandra Road Grappenhall Warrington WA4 2EL

Tel: 01925 791121 Colette Fax: 01925 791140 Manning

Tel: 01925 241479 Aileen Kamal- Nursing Fax: 01925 576962 Eddine Home/EMI Nursing Care Home with Nursing

Tel: 01925 813330 Maria Percival Care Home Fax: 01925 818278 with Nursing

Tel: 01925 602195 Glenys Young Care Home Fax: 01925 211648 Only

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Name

Address

Telephone/Fax

Contact Name Heathside Honiton Way Tel: 01925 722109 Sarah (Warrington Penketh Warrington Fax: 01925 721664 Gardner Community Living) WA5 2EY

Registration

Heathside Honiton Way Tel: 01925 790596 Sarah (Warrington Penketh Warrington Fax: 01925 791093 Gardner Community Living) WA5 2EY

Care Home Only

High Peak Care Home (Embrace (UK) Ltd.)

Main Lane Kenyon Warrington WA3 4AZ

Care Home with Nursing

Holcroft Grange Residential Home (Croftwood Care)

Jackson Avenue Tel: 01925 766488 Shirley Paton Care Home Culcheth Warrington Fax: 01925 766582 Only WA3 4DZ

Keate House

Brookfield Road Lymm Cheshire WA13 0QL

Tel: 01925 752091 Diane Fax: 01925 754022 Clarkson

Lodge Lane Nursing Home (Warrington Community Living) Meadow View Care Home (Ashberry Healthcare)

10A Lodge Lane Bewsey Warrington WA5 0AG

Specialist Tel: 01925 418501 Jacqueline Fax: 01925 638768 Wray Lindsay Mental Health Nursing Home Tel: 01925 791180 Helen Caul Care Home Fax: 01925 728730 with Nursing

Tel: 01925 764081 Sharon Fax: 01925 768888 Brennan

Finlay Avenue off Ditchfield Road Penketh Warrington WA5 2PN Radcliffe Meadows Off Twiss Green Tel: 01925 765550 Caroline (Warrington Fax: 01925 767636 Davies Lane, Culcheth Community Living) Warrington WA3 4DJ

Rosevilla Residential Home

Penkford Lane Collins Green Burtonwood Warrington WA5 4EE St Mary’s Penny Lane Collins Continuing Green Burtonwood Care Home Warrington (Marantomark Ltd) WA5 4DS St Oswald’s 12 Golborne Road Care Home Winwick Warrington (Brighterkind) WA2 8SZ

Care Home Only

Care Home Only

Tel: 01925 228637 Cheryl Myers Fax: 01925 594122

Specialist Learning Disability Nursing Home Care Home with nursing

Tel: 01925 294850 Debbie Fax: 01925 294855 Wareing

Care Home with Nursing

Tel: 01925 656337 Carol Hope Fax: 01925 573113

Care Home with Nursing

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Residential and nursing homes continued Name

Address

Summerville Nursing Home (BUPA ANS Homes Ltd) Thelwall Grange (Staffordshire Care Ltd) The Old Rectory Private Nursing Home The Old Vicarage Private & Residential Nursing Home (Harbour Healthcare) Three Bridges Care Home (Orchard Care Homes) Three Elms Residential Home (Minster Care) U & I Care Home

Hill Top Road Grappenhall Warrington WA4 2EF Weaste Lane Thelwall Warrington WA4 3JJ Church Lane Grappenhall Warrington WA4 3EP Fir Tree Lane Burtonwood Warrington WA5 4NN Nook Lane Latchford Warrington WA4 1NT Station Road Penketh Warrington WA5 2UG 15 Archers Green Kingswood Warrington WA5 7XS

Victoria House

27 Victoria Road Grappenhall Warrington WA4 2EN Westleigh House 109 Walton Road (Warrington Stockton Heath Community Living) Warrington WA4 6NR Westvale House (Barchester Homes) Westy Hall (Croftwood Care)

Telephone/Fax

Registration Contact Name Tel: 01925 265865 Diane Care Home Fax: 01925 212620 Hollingsworth

Tel: 01925 756898 Carol Everton Care Home Fax: 01925 756668 Tel: 01925 604611 Elizabeth Fax: 01925 269000 Eyes

Care Home with Nursing

Tel: 01925 229944 Diane Bailey Fax: 01925 290092

Care Home with Nursing

Tel: 01925 418059 Val Marsden Fax: 01925 414818

Care Home with Nursing

Tel: 01925 723274 Lyndsey Fax: 01925 791985 O’Neil

Care Home Only

Tel: 01925 712908 Samina Khan Learning Fax: 01925 210736 Disability Care Home only for Adults (1864) and Older People (over 65) Tel: 01925 602453 Jacqui Hickey Care Home Fax: 01530 245588 with nursing Mobile: 07852 271290 Tel: 01915 268729 Michelle Wray Specialist Fax: 01925 213861 Mental Health Nursing Home Tel: 01925 571266 Katie Bond Care Home Fax: 01925 413438 with Nursing

Old Hall Road Old Hall Warrington WA5 9PA Marsden Avenue Tel: 01925 637948 Katya Lyon Latchford Warrington Fax: 01925 651420 WA4 1UB 36

Care Home with nursing

Equipment that can help you stay safe and independent at home Telecare equipment can sense risks such as smoke, floods and gas leaks, can remind you to take pills and even call for help if you fall. It can be linked to a 24 hour response centre or notify a carer in your own home.

For more information or to access the service telephone 01925 444239

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Day Care Centre

For further information please contact Debbie Davison on 01925 606 780 or email debbie@careconcepts.co.uk

We can now provide a flexible package of care which can include half or full days in our day care centre. Transport and meals are provided and access can be made to the chiropodist and hairdresser who visit. General health checks and activities are also provided.

We are a family owned dementia care home in a quiet residential area of Grappenhall. We provide care with compassion in a safe, homely environment whilst providing dignity and quality of life.

• Registered for 30 residents • Ensuite and non ensuite rooms • Respite care available • Residential, convalescence and end of life care available • Two lounges and conservatory overlooking beautiful enclosed gardens • Wheelchair friendly • Nurse call system in every room • Organised activities, walks, outings • Visits available from Chiropodist, hairdresser and physiotherapist • Freshly prepared meals. Catered to specific needs

Please do not hesitate to get in touch with any questions or enquiries, we will be more than happy to help.

Victoria House

Telephone: 01925 602453 n Mobile: 07852 271290 Fax: 01925 210736

27 Victoria Road, Grappenhall, Warrington WA4 2EN

Registered with CQC, Warrington Borough Council, Cheshire Social Services Members of the National Care Home Association

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Email: info@victoriahousecarehome.co.uk Web: www.victoriahousecarehome.co.uk

• Half days • Full days • Meals • Transport • Outings • Hairdressing • Chiropody • Bathing service

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Meadow View

Care Home

RESIDENTIAL AND SPECIALIST DEMENTIA CARE

Heathercroft Care Home

H

eathercroft Care Home is a purpose built care home set in its own grounds in the Woolston area of Warrington.

Providing the highest standard of Residential and Dementia care in a homely and loving Atmosphere To arrange a visit please contact our manager, Helen Caul on 01925 791180 Finlay Avenue, Penketh, Warrington WA5 2PN www.ashberry.net

The Registered provider is Ashberry Healthcare Limited.

The Home provides Nursing and Personal care for 89 older people. It is on a main bus route and has easy access to local shops, churches and a library.

Heathercroft has 64 single bedrooms on the General Nursing and Residential unit and 25 single bedrooms in Ashberry House, specialising in Care of Elderly with Dementia.

To arrange a visit please contact Ria Percival, on 01925 813330.

Heathercroft Care Home, Longbarn Lane, Woolston, Warrington WA1 4QB www.ashberry.net Designed and published by: Octagon Design & Marketing Ltd, Hawks Nest Cottage, Great North Road, Bawtry, DN10 6AB. Tel: 01302 714528.