A guide to older peoples' services in Barnsley October 2014

A guide to older peoples’ services in Barnsley October 2014 | 8th Edition

www.barnsley.gov.uk

BARNSLEY Metropolitan Borough Council

WELCOME TO

Mapplewell Manor Care Home & Senior Day Centre

The Luxury Home from Home from Silk Healthcare

Situated in the heart of Mapplewell Village, supporting our local community, Mapplewell Manor offers Residential, Dementia and short stay Respite Care including a purpose built Day centre for the elderly.

Features and Services: • All bedrooms with full en-suite facilities • Spacious designed rooms • Dedicated Activities Room with Plasma TV • Lifts to all floors • Home-Cooked Nutritious Food

• Communal areas • Continental Cafe • Internet Cafe with wifi • Day kitchen facilities • Activities Coordinator • Daily activity programme • Piano Entertainment

• Hair and Beauty Salon • Beauty treatments • Landscaped Garden & Patio areas with Water Feature • Reminiscence therapy • Religious Service • Dedicated Mini Bus for social outings

Please call in for a coffee and chat Mapplewell Manor & Senior Centre,

Greenside House, Greenside Avenue, Mapplewell, Barnsley S75 6BB • Tel: 01226 391561 • Web: www.silkhealthcare.co.uk

Introduction Welcome to our guide to older people’s services in Barnsley.

and more is available for you to read on the Council website www.barnsley.gov.uk.

This booklet has been produced by Barnsley Council to tell you about the care and support services for older people and their carers who live in our borough. It includes general information and there are contact details for organisations that you can get in touch with for further advice and help.

If you want to speak to somebody about adult social care services you can telephone the Council on 01226 775656 (Monday to Friday 9am – 5pm).

All of the information within this guide

Thank you to Octagon Marketing Company Ltd who have produced this booklet on our behalf at no cost to Barnsley Metropolitan Borough Council.

Contents A guide to older peoples’ services in Barnsley October 2014 What will this booklet tell you?

Getting Help from Adult Social Services Support to live at home Contracted providers of Homecare Services Assessed providers of Homecare Services Getting Out and About After a stay in hospital Help for Carers Respite Care What is a care home?

Nursing and residential care homes – what is the difference?

Which type of home is best for me?

How much will I have to pay?

Paying for your own residential or nursing care Deciding which care home to go into How are the care homes rated?

Telling us what you think about services What should I do if I have a problem or a complaint about a care home Useful contacts Residential and Nursing Care Homes Extra Care Housing Schemes

P4 P4 & 5 P6-8 P9 P10 & 11 P12 & 13 P13 & 14 P14 P15 P15 P16 P16 P17 & 18 P19 P19 & 20 P21 P23 P23 P24-26 P27-30 P31 3

What will this booklet tell you?

This booklet will tell you: • Who you should contact if you need some advice or help with daily living.

• What services are available to help you to live independently in your own home.

• The support available to carers who are looking after relatives.

• What residential and nursing care is.

• About the residential and nursing care homes in Barnsley for older people, the kind of care they can offer and how you can contact them.

Getting Help from Adult Social Services If you or the person you care for has a disability, a mental health problem, hearing or sight loss or is older and having difficulties managing with daily living tasks, you can contact Adult Social Services to find out about the full range of help available.

You may be having problems with getting out of bed, getting dressed, going to the toilet or getting out and about in your community and need advice or support to remain independent and safe.

You can contact Adult Social Services by telephoning Barnsley Council on 01226 775656. You can also make an enquiry in person at any Barnsley Libraries and Information Services Office, you will find their locations in the contacts section at the back of this booklet. When you get in touch with us we will provide you 4

with information and advice about what support is available in the community and from Adult Social Services. If you are having difficulties and need some help from Adult Social Services to arrange or pay for a service, we will ask you some questions to find out more about your situation – this is called an ‘assessment’. We will also talk to family members, who are giving you regular help (your carers) to take their needs into account as well as your own.

The assessment will also find out if you qualify for help from Adult Social Services in arranging and paying for your care. The Government provides us with criteria to help decide who can receive help based on their needs and to make sure that people are assessed fairly. If you qualify for help it is likely that you will have to pay some money towards

Getting Help from Adult Social Services Continued the cost of your care and support services, depending on your financial situation. This will be worked out with you following your assessment. It is your right to ask for an assessment of your needs, regardless of whether you are able to pay towards your care or not.

If you don’t qualify for help from Adult Social Services we can provide you with a list of the many organisations and groups that offer services to people who need some support. You can get back in touch with Adult Social Services at any time if your situation becomes worse or you need some further advice.

Personal Budgets If, after your assessment, it is agreed that you qualify for some help from Adult Social Services to arrange and pay for your care you will have the option of having a ‘Personal Budget’. This is money from Adult Social Services for you to spend on the care and support that you need to help you to live independently. You can receive this money directly or you can arrange for a family member or friend to manage it for you. It must be spent on meeting your care needs and we will help you to write a Support Plan that considers what kind of help you need and how you want to receive it. Personal Budgets give people more control over how their care needs are met and more choice from a wide range of services.

If you don’t want to receive a payment for you to manage your care services yourself you will still have the option of Adult Social Services arranging it for you.

You can find out more about adult social care, health and wellbeing services on our new website Connect to Barnsley www.connecttobarnsley.org It contains lots of useful information and can help if you, or someone you know, with some advice or support to live independently.

We’ve worked with our partners in the NHS to pull together information into one easy-to-use-website where you can read about what support is available in the community, near to where you live.

There is also information about what’s happening in Barnsley that you can take part in, including getting involved in a group or society in your neighbourhood.

Connect to Barnsley features a new online marketplace where you can buy a social care service or a piece of equipment. You can also browse through a comprehensive directory of groups and activities, many of which are free of charge, or available at a nominal cost. We’ve developed this marketplace called Connect to Support www.connecttosupport.org/Barnsley to give you more choice about the services and support that you want to purchase.

You can use it if you are paying for your own care and want to see what is available, or if you’re receiving some help from the council to pay for your care and are managing this through a Personal Budget.

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Support to live at home There are many different services available that may help you to stay living in your own home, as independently as possible. Some of these services can be arranged or purchased directly such as cleaning services, community meals and equipment. Alternatively you can contact Adult Social Services so that we can assess your needs and identify what services may help you.

You can find out more about having an assessment and what’s involved on page 4 & 5 of this booklet.

Equipment and adaptations If you are finding it difficult to wash, dress, prepare a meal or to get out

At Autumn House we strive to provide a warm and welcoming environment for our residents. Our attentive staff are on hand night and day, delivering expert individual support to those who have dementia, nursing needs or just require residential care. We pride ourselves on our open and friendly atmosphere, and welcome families who wish to visit their loved ones.

At Autumn House we take professionalism and training seriously. Our manager is registered with the Care Quality Commission (CQC) to ensure transparency and accountability. Our standards of care are frequently inspected and these results are published by the CQC and are available online to all prospective residents.

Our facility has an experienced and registered in-house nursing system that is on hand around the clock to provide the levels of expert care that residents require and deserve. Our staff nurses are compassionate and knowledgeable, and are committed to the residents health

and about outside of your home there is a range of equipment available for you to purchase that can make it easier to look after yourself.

Some examples of equipment that you may find useful are: • A shower chair or stool if you are finding it difficult to stand for any length of time • A trolley or a frame with a tray attached to help with keeping your balance when you are carrying things from room to room in your home • Kitchen equipment such as easy pour kettles and tin or jar openers • More specialist made to measure equipment such as a hoist

and well being.

The range of facilities and activities on offer at Autumn House is extensive. We realise the importance of a positive and stimulating atmosphere, with a can-do attitude in the nurturing of personal well being. We have also made sure that the building meets requirements for those with either dementia or nursing needs.

There are clearly printed signs to avoid confusion and smooth floors throughout to prevent falls.

A weekly schedule is produced in order for residents to be properly informed of the activities that are available during each individual week. There is an activity co-ordinator in the home every day, encouraging interaction between residents and providing entertainment. We welcome and are always pleased to include family members or friends of residents in our activities. We believe that good contact with loved ones is key to sound mental and physical health.

To arrange a visit or contact us regarding any questions or queries you may have, please feel free to contact us via these details:

2 Station Road, Worsbrough Dale, Barnsley S70 4SY

Telephone: 01226 243057 Email: admin@autumnhousebarnsley.co.uk www.autumnhousebarnsley.co.uk

Support to live at home Continued The Council runs a specialist equipment demonstration centre called Enable Barnsley. They don’t sell equipment, but they have a wide variety of items on display for you to try out and they can provide you with details of how much things cost and where you can buy them from. You can also make an appointment to see an Occupational Therapist at Enable Barnsley who will advise you about what equipment is suitable for you.

A lot of the every day living equipment that is on display is now available from local supermarkets and mail order companies or major chemists and the staff at Enable Barnsley can provide you with a list of local suppliers.

For more information you can call in at Enable Barnsley, Longcar Conference Centre, Longcar Lane, Barnsley or telephone 01226 787855 to speak to an adviser.

situation. For more information you can contact the Equipment and Adaptations Service on 01226 775800 or email equipmentandadaptations@barnsley.gov.uk If you are a Berneslai Homes tenant you can contact them directly to request a minor adaptation, for example a grab rail or tap lever. They may meet the cost of major alterations also but you may require a more detailed assessment by the Equipment and Adaptations team first.

Useful technology The Council’s community alarm service can help older and vulnerable people to live more safely in their own homes.

The alarm is linked to your telephone line via a unit and you will be given a portable pendant that you can either

Adaptations to your home Major adaptations could include a stair lift, a shower room or alterations to your kitchen. If you are a homeowner you may be eligible for a grant to help to pay for adaptations called a Disabled Facilities Grant, dependent upon your needs and your financial situation. This is intended to help older or disabled people to live as comfortably and independently in their own homes. The Council’s Equipment and Adaptations Service can also provide support and advice to people who need home adaptations, to find out if you qualify for help you will need an assessment of your

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Support to live at home Continued wear around your neck or carry with you. Pressing the button will raise the alarm with Central Call, who will then telephone you and, if you do not answer the phone, they can arrange to come out to you or contact a family member.

The service operates 24 hours each day 365 days a year. In addition to the community alarm there is a range of equipment called Telecare that can support your safety and independence with items such as bed sensors, smoke detectors and medication reminders.

You will need to pay a small charge for community alarms and Telecare equipment. To find out more contact Central Call on 01226 775671.

Home Care Home Care services support people to live as independently as possible in

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their own home. This can include help with dressing, bathing, preparing meals and other daily living tasks. In Barnsley there are a number of private home care agencies who provide these services.

If you have been assessed by Adult Social Services as requiring some support from a home care service your care manager or social worker can help you to arrange this for you. You can find out more about how to get help from Adult Social Services on page 5 of this booklet.

If you don't qualify for help from Adult Social Services or wish to make your own arrangements you can contact any of the home care agencies listed below. All have been approved by the Council to provide services in Barnsley and have been through a process of quality checking.

Contracted providers of Homecare Services Home Care services support people to live as independently as possible in their own home. This can include help with dressing, bathing, preparing meals and other daily living tasks. In Barnsley there are a number of private home care agencies who provide these services.

If you have been assessed by Adult Social Services as requiring some support from a home care service your care manager or social worker can help you to arrange this for you.

If you don't qualify for help from Adult Social Services or wish to make your own arrangements you can contact one of the private home care providers on this list. These provides are all registered with the Care Quality Commission and are routinely inspected. You can download inspection reports on their website www.cqc.org.uk These providers are registered with Care Quality Commission and have contracts with the council to deliver a service across Barnsley Providers Comfort Call

Address Unit B7, Taylor Court, Parkgate, Rotherham S62 6NU

Caremark (Barnsley)

Digital Media Centre, County Way, Barnsley S70 2JW

Sevacare Homecare

Unit 7, Meadow Court Business Park, Sheffield S9 1BX

TLC Home Care

Maple House, Maple Estate, Stocks Lane Barnsley S75 2BL

Whilst every care has been taken to make sure the information in this publication is up to date it is not intended to be a complete and authoritative statement of the Law on the issues covered. The publishers and the promoters cannot accept responsibility for any loss arising from the use of information contained in this publication.

Designed and published by Octagon Marketing Company Ltd, 01909 478822

Contact Debbie Fletcher T: 01709 529661 debbiefletcher@confortcall.co.uk Mark McKenning T: 01226 720745 mark.mckenning@caremark.co.uk Christine Barnes T: 0114 243 7766 christinebarnes@sevacare.org.uk barnsleyreferrals@sevacare.org.uk Fiona Banks T: 01226 785911 fionabanks.tlc@uwclub.net

Whilst we have taken every care in compiling this booklet, the publishers and promoters cannot accept responsibility for any inaccuracies. The inclusion of any advertisement in no way endorses the services or products sold.

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Assessed providers of Homecare Services These providers are registered with Care Quality Commission and have been assessed by the council to deliver a service across Barnsley Providers Address Direct Health (UK) Ltd Unit B, Ground Floor, The Office Village, Fieldsend Business Park, Goldthorpe, Barnsley S63 0JF Mears Care AJB Care Ltd

1st Floor, Maple House, Maple Estate, Stocks Lane, Barnsley S75 2BL Joseph Exley House Dean Street, Barnsley S70 6EX

Barnsley Disability Services

Joseph Exley House Dean Street, Barnsley S70 6EX

Crossroads Care (Barnsley)

Maple House, Maple Estate Stocks Lane, Barnsley S75 2BL

Home Instead Senior Care

189 Sheffield Road, Barnsley Community Build, Barnsley, S70 4DE BBIC, Innovation Way Wilthorpe, Barnsley S75 1JL

LH Social Care

Trust Homecare Nightingale Social Care Ltd Quality Home Care Safehands Support Ltd

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Contact Julie Nowill T: 01709 882050 Fax 01709 882051 Julie.Nowill@direct-health.co.uk Sharon Bell T: 01226 732052 Sharon.Bell@mearsgroup.co.uk Janine Spencer T: 01226 771044 ajbcareltd1@aol.com Joanne Littlewood T: 01226 243111 Bds-care@uwclub.net Yvonne Saunders T: 01226 731094 crossroadsbsly@btconnect.com Bryn Evans T: 01226 794248

Lorraine Hampsey T: 01226 246822 enquiries@lhsocialcare.com www.lhsocialcare.com Longfields Court, Wharncliffe Sue Clarke/ Julie Slater Business Park, Middlewoods T: 01226 630024 Way, Carlton, Barnsley S71 3GN Trusthomecare08@yahoo.co.uk 21 Towngate, Mapplewell, Clare Hirst Barnsley S75 6AT T: 01226 391955 nightingalescsa@msn.com 4 Great Cliffe Court, Great Pauline Dryden Cliffe Road, Dodworth, T: 01226 249577 Barnsley S75 3SP qualhomecare@aol.com 64 Old Mill Lane, Lorraine Hepple Barnsley S71 1PN T: 01226 291118 safehandssupport@btconnect.com

Assessed providers of Homecare Services These providers are registered with Care Quality Commission and have been assessed by the council to deliver a service across Barnsley Providers Choice Healthcare (Doncaster) Ltd

Address 47 Montrose Avenue, Doncaster DN2 6PL

Dignity Homecare (Yorkshire) Ltd

60 Sparkfields, Mapplewell, Barnsley S75 6BH

Kinetic Nursing Services Ltd

Ashley Business Court, Rawmarsh Road, Rotherham S60 1RU Longfields Court, Middlewoods Way, Wharncliffe Business Park, Carlton, Barnsley S71 3GN 109 Burngreave Road, Sheffield S3 9DF

Sun Healthcare Ltd SSA Social Work Ltd Elder Years Care

103 Shaw Lane, Carlton, Barnsley, S713HH

Contact Stuart Carlton T: 01302 326136 stuart@choicehealthcare.com Carolyne Kane T: 01226 308317 Carolynkane1@hotmail.co.uk Joanne Clark T: 01709 839395 joanne.clark@kinetic-nursing.co.uk Lee Watson T: 01226 630035 lee.watson@sunhealthcare.org Rosemarie Hull T: 0114 2730777 rosemarie@ssa-sw.co.uk Marina Simpson T: (01226) 889879

To look for services and support online you can visit Connect to Support, our new eMarketplace for adult social care services for people who need some help to live independently. www.connecttosupport.org/barnsley where you will be able to: • Find out more about the providers on this list as well as other support services • Find local groups and activities • Search and shop for a service and make a purchase online.

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Getting Out and About Things to do in the day There are many free activities and clubs that are provided in communities that can be a great way of spending some time outside of your home and meeting new people. You can find out more about what is available in your area on our website www.connecttobarnsley.org or by telephoning Adult Social Services on 01226 775656.

There are also a number of day care centres that are available to older people who are at risk of becoming isolated in their homes. Day care also provides a break for family carers. There is a charge for day care and if you want to have an assessment by Adult Social Services to find out if you qualify for some help to

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pay for this service you can telephone the number on the left.

Public transport Older people and eligible disabled people are entitled to a concessionary bus pass that allows free off-peak travel on buses, trains and trams across South Yorkshire. For further information you can telephone Traveline on 01709 515151 or call in person at The Information Centre in Barnsley Interchange.

Blue Badge disabled parking scheme The Blue Badge is a national scheme of parking concessions for people who have severe walking difficulties and travel either as a passenger or driver.

This scheme allows the badge holder to park closer to facilities and in disabled

Getting Out and About Continued parking bays where they are available.

The Council assess people who may be eligible for a Blue Badge based on some national criteria. You can either call in person at any Barnsley Connects Service Centre or telephone the Blue Badge team on 01226 775600 for more details.

Intermediate Care Intermediate care is provided jointly by health and adult social services. It provides a range of re-ablement services and therapies to older and vulnerable people that aim to: • Help people to remain as independent as possible in the community by

providing short-term rehabilitation programmes in order to help people to reach their individual potential and to remain living in their own homes • Prevent inappropriate hospital admission and facilitate discharge • Help to reduce the need for residential and nursing placements In Barnsley the Home Care Assessment and Re-ablement Team (HART) provides intermediate care services to people who have been assessed by Adult Social services as needing this kind of support.

It is provided for a maximum of 6 weeks and there is no charge for the service.

After a stay in hospital Hospital Discharge If you are already receiving support that has been arranged with Adult Social Service please let your care manager or social worker know that you are in hospital, you can ask a friend or relative to do this on your behalf if necessary.

They can arrange to have your social care services stopped until you are ready to leave hospital.

After a stay in hospital most people can return to their own home although some may need ongoing health or social care support. A small number of people may have needs which cannot be met in their own homes and may need to

move into a care home or to receive NHS continuing care.

If you have ongoing social or health care needs the nursing staff who have been responsible for your care in hospital can arrange for a Care Manager from the Hospital Social Work Team to visit you. They will discuss what kind of support you need when you leave hospital and will do an assessment to find out if you qualify for help from adult social services.

Hospital at Home This is a scheme that offers patients who are medically stable a choice of early discharge from hospital. It provides 13

After a stay in hospital Continued intensive nursing care and therapy at home from nurses, physiotherapists and care workers. You will need to be assessed by Adult Social Services to see if you qualify for the scheme. It is a 7 day service but does not provide 24 hour care. For further information you can telephone 01226 777953.

NHS Continuing Care Some people need longer term health care after a stay in hospital. Continuing

care is provided in hospital, in nursing homes or at home wherever possible.

The doctor who is responsible for your care whilst you are in hospital will talk to you, your family, Adult Social Services and other health professionals about how best this care can be provided to meet your needs. For further details contact 01226 730000 extension 3218.

The hospital social work team can be contacted on 01226 432953.

Help for Carers A carer is someone who looks after a relative, partner or friend who, because of disability, illness or old age or special condition, cannot manage without help. This includes young carers, parents or others bringing up a child with a disability.

Recognising that you are a carer is the first step towards getting the support that you need to help you to continue caring for your loved one. Caring can be rewarding but it can also be tiring, however there is plenty of help available to make your life easier, from finding a piece of equipment to arranging a piece of equipment to arranging to have a break from your caring duties for a short period of time to relax and unwind. There are a wide range of services available across the borough that have been developed for carers and 14

can provide you with information and advice to help you in your role. Many of these services are available in your local community and have been set up by voluntary organisations and other carers who may be in a similar situation to you.

A good starting point for finding out what is available is Adult Social Services.

As a carer you are also entitled to ask for an assessment from Adult Social Services that will look at your needs and how you can be supported. For further information you can telephone 01226 775656 or email socialservices@ barnsley.gov.uk Our new website www. connecttobarnsley.org has lots of useful information for people who are caring for family or friends.

Respite Care Respite care services provide a break for you or your carers in a number of ways.

This may be for a few hours each week, a few days or longer periods. Respite care may be provided through support at home, day care or a short stay in a

residential or nursing home. If you want to find out more about the respite services in Barnsley and whether you qualify for support contact Adult Social Services on 01226 775656.

What is a care home?

There are two main types of care home: • Residential care homes which do not provide nursing care • Nursing care homes which provide nursing care A care home is what we call a home that offers accommodation and personal care.

Care homes can offer different types of care, such as residential care or nursing care. There are also some care homes which provide specialist care for people

who require extra support, often due to dementia or other mental health.

Care homes are owned and run by local authorities, private companies and charities.

When we talk about care homes in this book, we are talking about care homes which have been inspected and registered.

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Nursing and residential care homes – what is the difference?

A residential care home is a care home of any size, which offers accommodation, meals and personal care.

Residential homes offer care and support throughout the day and night. Staff in a residential care home can help you with washing, dressing, at meal times and going to the toilet.

In a residential care home you will be cared for by suitably qualified or experienced staff.

A nursing care home is similar to a residential care home and will also offer accommodation, meals and

personal care.

The difference between a nursing care home and a residential care home is that a nursing care home also offers 24-hour care by a qualified nurse.

Some care homes can offer both residential care and nursing care.

Some care homes are dual registered.

This means that the home can accommodate people needing either residential or nursing care. If you choose to move into a dual registered home for your residential care you may not need to move to another home if you develop nursing needs.

Which type of home is best for me?

The choice of home is a very personal one and what suits one person may not suit another. You have the right to choose any home you like as long as Adult Services agree four key points: • There is a place available.

does someone else can pay the difference.

It is important to choose the right type of care home. It is vital that the care home that you choose can offer you the level of support that you need.

• Adult Social Services can agree a contract with the owner of the care home to ensure that you are properly cared for.

If you ask us for advice or an assessment we will talk to you, your carers and your family and friends, about what level of support you need and what type of care home we think would best meet your needs.

• The home does not cost more than Adult Social Services usually pays for the care you need, or if it

We may also involve NHS Barnsley if we think that you may need support with health needs.

• It is suitable for your care needs.

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How much will I have to pay?

Adult Social Services can provide financial help if you have less than £23,250 of capital assets and you need care in a residential/nursing home. If you want help with funding your care you will need to have a care assessment by a care manager or social worker.

Your care manager or social worker will provide you with details about the fees for your residential or nursing home care. Before any decision is made about how much you need to contribute you will be offered a financial assessment to find out about your income, savings and any capital assets that you own. If you do not wish to provide this information about your finances Adult Social Services will assume that you have opted to pay the full cost of your care.

Calculating your contribution Adult Social Services departments follow a set of national rules to work out how much you need to contribute toward the cost of your care each week. Most of your income and any capital assets of more than £14,250 are taken into account. Your income includes state benefits and private pensions. Capital assets include savings, investments and the value of any property. Everyone who is helped in this way even for a short period will have to contribute an amount towards the cost of their residential care. If you have more than £23,250 of capital assets you will be expected to pay the full costs yourself. These figures are set by the

government and change each April, the amounts quoted were correct in April 2013.

If you own your own home, its value will generally be included when your capital is calculated, unless a partner or relative is still living there. You may need to sell your home to pay your contribution but you should be sure that you are happy in the care home before you sell your house or give up your tenancy. You will have up to 12 weeks to decide if you want to stay in the home. Adult Social Services can provide you with financial help while you are waiting to sell your property.

If you are a tenant and are receiving housing benefit, the Council may be able to continue paying this for a while after you have moved into a home.

The value of your home will not be taken into account if your partner still lives there or if you are staying in residential care for a short time.

Adult Social Services will make up the difference between your contribution and the home’s fees providing that the home does not charge more than they would normally expect to pay for similar accommodation. If you wish to move into a home that charges more than Adult Social Services would normally expect you to pay you will have to find someone else, for example a relative, friend or charity (other than your spouse) to pay the ‘top up’ for as long as you are in the care home.

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How much will I have to pay?

Continued Does the fee cover everything I will need?

Generally, the amount you contribute will cover all of the normal things that a care home would provide including your meals, activities etc. The home should not ask you for any more money except for personal items that you wish to buy.

Everyone staying in a care home will be given a small personal allowance each week to help pay for every day things such as newspapers, hairdressing and toiletries.

This is a set amount determined by the government.

Claiming State Benefits You may find that you are entitled to receive Income Support/Pension Credit in a care home even if this was not the case whilst you were at home or in hospital. It is important to claim if

Direct Use your personal budget to access our high-quality, affordable support services for people with a learning disability.

Call today on 0808 808 1111 www.mencapdirect.org.uk Registered charity number 222377 (England, Northern Ireland and Wales); SC041079 (Scotland) 2012.210 07.12

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you are eligible. You are able to find out if you can claim by speaking to the Welfare Rights Team on 01226 772360 or contact your local office of the Department for Works and Pensions (DWP) If you are receiving state benefits you should tell the DWP when you move into a care home.

Changes to your financial circumstances If your income changes at any time whilst you are in a care home, for example an increase in your works pension, the sale of your property or an inheritance you must tell Adult Social Services by contacting the Residential Assessments Team on 01226 774812.

If your capital drops to around ÂŁ23,250 you should let Adult Social Services know as you may be able to claim help with your funding.

More information If you are unclear about anything to do with paying for the cost of your residential or nursing home care ask your care manager or social worker to explain or you can contact the Residential Assessments Team on 01226 774812.

Paying for your own residential or nursing care Even if you plan to pay for your own residential or nursing care or think that you may not be able to receive financial help from us, you can still ask us for advice and a care assessment.

If you choose to have a care assessment it will help you to decide what kind of care will best meet your needs. We may be able to tell you about other ways of meeting your needs as well as residential and nursing care.

If you have a care assessment we may be able to help you quicker if your

savings or investments drop below £23,250 and you are able to get help from the Council with the cost of your residential or nursing care.

If you have a care assessment we will also be able to provide you with advice and guidance and help you to deal with any concerns you might have about your residential and nursing care.

We can also arrange for you to have a welfare benefits check with the Pensions Service to make sure you are receiving the full benefits you are entitled to.

Deciding which care home Choosing a care home is important as it may become your home.

Only you can decide which home you’ll like.

You should find out as much as possible about a care home as this well help you make the right choice of care home for you.

You may wish to think about some of the following questions when you are deciding which care home you like.

Location and building • Where is the home?

• Will visitors be able to get there easily?

• Are there transport links near by?

• Are facilities such as shops‚ pubs‚ parks and places of worship within easy reach?

• Will it be easy for you to enter and leave the building‚ and move between rooms and floors?

• Can residents have personal possessions in their rooms such as pictures, plants and furniture?

Day-to-day life • Are you allowed to make choices about your daily routine?

• Will you be able to rise and go to bed when you choose?

• Can you choose which clothes to wear each day?

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Deciding which care home Continued • Are there any restrictions on visiting times or numbers of visitors?

• Where can you spend time with your visitors?

What are the home’s fees?

• Is it clear how the fees are structured and calculated?

• How are fees collected?

• Is the home right for your cultural and religious needs?

• Is a top-up fee required for localauthority assisted residents?

• Can the home meet your dietary needs?

• Are extra items not covered by the basic fees clearly identified and accounted for?

• Is there a choice of food‚ and when and where it can be eaten?

Your care needs

• What arrangements are there for handling your personal money?

• Is the home registered to provide the level of care I need?

• How will your valuables be kept secure?

• Do the other residents seem to have a similar level of need to me?

You can either look for a home yourself or ask Adult Social Services for help.

We can give you information about the range of home in Barnsley to help you decided which will suit you best.

• What will happen if my needs change or increase?

• Can I choose how often I have a bath or shower?

• Are toilets available in all parts of the home?

• How many staff are employed per resident?

• How are they trained?

• Is there a manager on duty at all times?

Contracts and fees • Can I see a copy of the home’s brochure?

• Can I see copies of recent inspection reports?

• Can I see a copy of the home’s contract/written conditions?

20

You should visit the home with your family or friends if possible. Most care home owners would prefer people to visit before they decide and you can visit more than one home before making your choice.

When you visit a care home you may want to ask the manager of the care home or the care home staff some of the questions above.

Adult Social Services can help you to visit any home that you are considering and most homes will offer you a trial short stay to see if it suits your needs.

How are the care homes rated?

All care homes in the United Kingdom have to be registered with the national regulatory body which is the Care Quality Commission.

CQC National Correspondence PO Box 1258 Newcastle upon Tyne NE99 5AU

The Care Quality Commission stopped inspecting care homes and awarding quality ratings on 30 June 2010. However, you can still see what inspectors have said about each care home up to this date by contacting the Care Quality Commission or by visiting their website.

Telephone: 03000 616161 Email: enquiries@cqc.org.uk www.cqc.org.uk You can also ask the care home for a copy of their inspection report when or if you choose to visit the home.

21

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Telling us what you think about services a manager of a service. If you prefer not to do this, or remain unhappy, you can contact the person responsible for dealing with formal complaints.

If you want to make a compliment, or have a problem, with a service provided

by Adult Social Services you can ask for a copy of the Council leaflet ‘Tell us what you think about Adult Social Services’ from any Barnsley Connects Service Centre, or contact the Adult Social Services Feedback and Improvement Team on 01226 772433, or email socialservicescomplaints@barnsley. gov.uk. The leaflet and a comments form are also available to download from our website www.barnsley.gov.uk Adult Social Services has a list of voluntary It is often possible to resolve difficulties by organisations who can help you to have firstly talking to a senior member of staff, your say; please contact 01226 775656 such as a community care team leader, or for more information on this.

All agencies providing community care services are committed to ensuring services are of the best possible quality. Those providing services like to know when they are doing well, or when something is wrong, so that they can make sure future service developments are more responsive to needs. A key part of ensuring services maintain high standards is to listen to what you have to say, if you are happy with services we would welcome your compliments or comments. However, if you are unhappy about the way you have been treated, or feel that you have not been assessed fairly, you have the right to complain and for this to be looked into.

What should I do if I have a problem or a complaint about a care home If you have a problem or complaint about a care home you should try to resolve it by speaking to a member of staff at the care home first. You can also speak to the person in charge of running the home who will usually be called the manager.

The care home will have a complaints procedure which you can use to make a complaint if you need to. If you make a complaint about the care home this should not affect the attitude of staff at the care home towards you.

If you have a concern or complaint about a care home and prefer to tell someone confidentially you can tell the Care Quality Commission who will deal with your complaint.

CQC National Correspondence PO Box 1258 Newcastle upon Tyne NE99 5AU Telephone: 03000 616161 Email: enquiries@cqc.org.uk www.cqc.org.uk 23

Useful contacts Adult Social Services (General Enquiries) Po Box 679, Barnsley, S70 9JE 01226 775656 Email: socialservices@barnsley.gov.uk North West Community Care Team and South West Community Care Team The Darton Centre, Huddersfield Road, Darton S75 5NB 01226 775480 Fax: 01226 774581 Dearne Community Care Team Goldthorpe Primary Care Centre, Goldthorpe Green, Goldthorpe, Nr Rotherham, S63 9EH 01709 886219 Fax: 01709 886283 North East Community Care Team Cudworth Primary Care Centre, Carlton Street, Cudworth, Barnsley, S72 8SU 01226 438799 Fax: 01226 715253 Central Community Care Team Worsbrough Primary Care Centre, West Street, Worsbrough, Barnsley S70 5DJ 01226 648010 Fax: 01226 770408 Emergency Duty Team (out of office hours) 0844 9841800 Hospital Team Barnsley Hospital NHS Trust, Block 15, Gawber Road, Barnsley, S75 2EP 01226 432953

Barnsley Libraries and Information Service Athersley: Roundhouse Lifelong Learning Centre, 24

Laithes Crescent, Athersley, Barnsley, S71 3AE Cudworth: The Cudworth Centre of Excellence, Robert Street, Cudworth, Barnsley, S72 8UQ. Dearne: Goldthorpe Library, Barnsley Road, Goldthorpe, Rotherham,S63 9NF Hoyland: The Hoyland Centre, High Croft, Hoyland, Barnsley, S74 9AF. Mapplewell: Mapplewell and Staincross Village Hall, Darton Lane, Barnsley, S75 6AL. Penistone: Penistone Library and e-Learning Centre, Hight Street, Penistone, S36 6BR. Royston: Royston Lifelong Learning Centre, Station Road, Royston, Barnsley, S71 4EP Wombwell: Station Road, Wombwell, Barnsley, S73 OBA. Barnsley Hospice Church Street, Gawber, Barnsley, S75 2RL Telephone 01226 244244 Email www.barnsleyhospice.org Provides specialist palliative care for patients with cancer and other life threatening illnesses. A team of doctors, nurses and social workers works closely with hospital colleagues and community care services to provide in patient support, a drop in service and support groups for carers.

Compliments & Complaints Adult Social Services 01226 772433 socialservicescomplaints@barnsley.gov.uk www.barnsley.gov.uk VoiceAbility Independent Complaints Advocacy Service 0300 330 5454 Care Quality Commission 03000 616161 www.cqc.org.uk

Equipment and Adaptations – (local organisations) Enable Barnsley Longcar Conference Centre, Longcar Lane, Barnsley 01226 787855 enablebarnsley@barnsley.gov.uk Equipment and Adaptations 01226 775800 equipmentandadaptations@barnsley. gov.uk www.barnsley.gov.uk

Finance and Benefits – (local organisations) Age UK (formerly Age Concern) 36a Queens Road, Barnsley S71 1AR 01226 776820 www.ageconcernbarnsley.co.uk Carers Advice Line – 0808 808 7777 www.carersonline.org.uk Council Tax – 01226 774774 bentax@barnsley.gov.uk www.barnsley.gov.uk Welfare Rights 01226 772360 welfarerightsteam@barnsley.gov.uk

Pension Credit 0800 99 1234 www.direct.gov.uk The Benefit Enquiry Line 0800 882200

Help, Advice and Support Adult Social Services PO Box 679 Barnsley S70 9JE 01226 775656 socialservices@barnsley.gov.uk Age UK (formerly Age Concern) 36a Queens Road, Barnsley S71 1AR 01226 776820 www.ageconcernbarnsley.co.uk Barnsley Carers Emergency Respite Service Central Call Unit, Beevor Court 2, Pontefract Road, Barnsley, S71 1HG 01226 775671 www.barnsley.gov.uk Caring Together 35 Queens Road, Barnsley, S75 1AN 01226 770374 Cross Roads Care Maple House, Maple Estate, Stocks Lane Barnsley S75 2BL 01226 731094 www.crossroads.org.uk/barnsley DIAL Barnsley 9 Doncaster Road, Barnsley S70 1TH 01226 240273 info@dialbarnsley.org.uk Continued overleaf >>

25

Useful contacts PALS (Patient Advice and Liaison Service) Barnsley District Hospital, Gawber Road Barnsley S75 2EP 01226 432430 Voluntary Action Barnsley (VAB) The Core, County Way, Barnsley S70 2JW 01226 320100 www.vabarnsley.org.uk

Personal Budgets The Self Directed Support Team PO Box 679, Barnsley S70 9JE 01226 772425 selfdirectedsupport@barnsley.gov.uk

Residential & Respite Care Adult Social Services 01226 775656 socialservices@barnsley.gov.uk

Social and Leisure Barnsley Shopmobility 41 Market Street, Barnsley S70 1SN 01226 786006 Blue Badge 01226 775600 Community Transport Pontefract Road, Barnsley S71 1JA 01226 730073 Disabled Go www.disabledgo.com Free Car Tax Disc 0845 712 3456

26

Passport to Leisure Barnsley Council PO Box 597, Barnsley S70 9EW 01226 774477 passporttoleisure@barnsley.gov.uk Public Transport South Yorkshire Traveline South Yorkshire Passenger Transport 11 Broad Street West, Sheffield S1 2BQ 01709 515151 Radar Key Can be purchased at Barnsley Shopmobility at 11 Regent Street South, Barnsley, S70 6HT Tel (01226) 786006 Taxis (Licensed taxis for wheelchairs) 01226 773041

Support for Bereavement Barnsley Hospice Bereavement Support 104-106 Church Street, Gawber Barnsley S75 2RL 01226 244244 Cruse Bereavement Care Alpha House, 10 Carver Street Sheffield S1 4FS 0114 249 3328 info@crusebereavementcare.org.uk

In an Emergency Barnsley Hospital 01226 730000 South Yorkshire Police 0114 220 2020

Residential and Nursing Care Homes Home

Tel

Capacity

Category RES DEM NUR

Autumn House Nursing Home 2 Station Road, Worsbrough Dale, Barnsley, S70 4SY

01226 243057

35

✔

Belle Green Court Care Home Off Belle Green Lane, Cudworth, Barnsley, S72 8LU

01226 718178

40

✔

Bollingbroke House 01226 712409 Common Road, Brierley, Barnsley, S72 9EA

33

✔

Buckingham Care Centre, Green Lane, Penistone, Sheffield, S36 6BF

01226 762092

72

✔

✔

Burntwood Hall Moor Lane, Brierley Common, Barnsley, S72 9HB

01226 780222

37

✔

✔

Chapel View Nursing Home 01226 388181 Spark Lane, Mapplewell, Barnsley, S75 6BN

39

✔

✔

Cherry Trees Care Home Cherry’s Road, Cundy Cross, Barnsley, S71 5QU

01226 704000

80

✔

✔

Deangate Care Home Towngate, Mapplewell, Barnsley, S75 6AT

01226 383441

46

✔

✔

Dearne Hall, St Andrew's Square, Boltonupon-Dearne, Rotherham S63 8BA

01709 882091

48

✔

✔

Dearne Valley Care Centre Furlong Road, Bolton on Dearne, Rotherham, S63 9PY

01709 893435

33

✔

✔

Hepworth House (formerly called: Dearnlea Park Care Home), Park Road, Thurnscoe, Rotherham, S63 0TG

01709 893094

67

✔

✔

Dorothy House 186b Dodworth Road, Barnsley, S70 6PD

01226 249535

11

✔

Eboracum 177 Park Grove, Barnsley, S70 1QY

01226 203903

18

✔

KEY = RES: Residential DEM: Dementia NUR: Nursing

✔

✔

✔

✔

✔

✔

27

Residential and Nursing Care Homes Home

Tel

Capacity

Category RES DEM NUR

01226 390131 Field View Spark Lane, Mapplewell, Barnsley, S75 6BN

34

✔

01226 733977

28

✔

Hall Steads Stacey Crescent, Grimethorpe, Barnsley, S72 7DP

01226 781525

90

✔

Havenfield Lodge

01226 753111

46

✔

01226 288379

67

✔

✔

✔

Highstone Mews Care Home Highstone Road, Worsbrough Common, Barnsley, S70 4DX

01226 733966

60

✔

✔

✔

Holly Tree Lodge Sceptone Grove, Shafton, Barnsley, S72 8NP

01226 712399

35

✔

✔

✔

Hoyland Hall Market Street, Hoyland, Barnsley, S74 0EX

01226 745480

37

✔

Hunningley Grange 327 Doncaster Road, Stairfoot, Barnsley, S70 3PJ

01226 287578

34

✔

Kexborough House 113 Churchfield Lane, Kexborough, Barnsley, S75 5DN

01226 385046

22

✔

Lindhurst Lodge Lindhurst Road, Athersley, Barnsley, S71 3DD

01226 282833

37

✔

✔

Mapplewell Manor Greenside Avenue, Barnsley S75 6BB

01226 386482

83

✔

✔

Galtee More Care Home 164 Doncaster Road, Barnsley, S70 1UD

✔

✔

✔

Highfield Road, Darfield, Barnsley, S73 9AY

Highgrove Care Home Stanley Road, Stairfoot, Barnsley, S70 3PG

KEY = RES: Residential DEM: Dementia NUR: Nursing

28

✔

✔

Residential and Nursing Care Homes Home

Tel

Capacity

Category RES DEM NUR

Oakwood Grange Oakwood Road, Royston, Barnsley, S71 4EZ

01226 709075

60

✔

Orchard Views 39 Gawber Road, Barnsley, S75 2AN

01226 284151

40

✔

Park Grange

01226 286979

29

✔

Park House Worsbrough Road, Worsbrough Village, Barnsley, S70 5LW

01226 281228

20

✔

Parklands Nursing Home

01226 751745

52

✔

✔

Parkside Residential Home Park Street, Wombwell, Barnsley, S73 0HQ

01226 751745

36

✔

✔

Prospect House Prospect Street, Cudworth, Barnsley, S72 8JS

01226 780197

33

✔

✔

Riverside Residential Home Camborne Way, Monk Bretton, Barnsley, S71 2NR

01226 296416

50

✔

✔

Rockley Dene Nursing Home Park Road, Worsbrough, Barnsley, S70 5AD

01226 207916

26

Rockley Dene Residential Park Road, Worsbrough, Barnsley, S70 5AD

01226 245536

39

✔

Rosehill House Keresforth Road, Dodworth, Barnsley, S75 3EB

01226 243921

26

✔

Royal Court King Street, Rock Mount, Hoyland, Barnsley, S74 9RP

01226 741986

40

✔

Saxondale Clarke Street, Barnsley, S75 2TS

01226 207705

34

✔

✔

Neville Avenue, Kendray, Barnsley, S70 3HF

✔

Park Street, Wombwell, Barnsley, S73 0HQ

✔

✔

✔

✔

29

Residential and Nursing Care Homes Home

Tel

Capacity

Category RES DEM NUR

01226 350661 St James Court Tankersley Lane, Hoyland, Barnsley, S74 ODJ

58

✔

The Conifers Nursing Home Brampton Road, Wombwell, Barnsley, S73 0SS

01226 751007

33

✔

The Firs

01226 249623

33

✔

The Grove Thurnscoe Bridge Lane, Thurnscoe, Rotherham, S63 0SN

01709 895424

28

✔

The Maples

01226 382688

15

✔

01226 751703

40

✔

0345 293 7663

57

✔

01133 853887 Ward Green Lodge Ward Green, High Ridge, Barnsley, S70 5HJ

64

✔

✔

✔

Water Royd House Nursing Home Locke Road, Gilroyd, Barnsley, S75 3QH

01226 281389

62

✔

✔

✔

Willoughby House St Johns Road, Cudworth, Barnsley, S72 8DE

01226 717152

40

✔

Woodlands Lodge Care Home 106 Hawshaw Lane, Hoyland, Barnsley, S74 0HH

01226 742977

56

✔

✔

✔ ✔

186b Dodworth Road, Barnsley, S70 6PD

✔

66 Bence Lane, Darton, Barnsley, S75 5PE

Thornhill House Church Street, Darfield, Barnsley, S73 9LG

Valley Park Nursing Home Park Street, Wombwell, Barnsley, S73 0HQ

KEY = RES: Residential DEM: Dementia NUR: Nursing

30

✔

✔

Extra Care Housing Schemes launderette and activity rooms.

The Extracare housing schemes in Barnsley are Lavendar Court in Kendray, Westmeads in Royston, Fitzwilliam Court in Hoyland and Highgate, Thurnscoe.

Extracare housing provides comfortable Anyone interested in living in an Extracare and modern surroundings, convenience housing scheme can apply at any and security. Care professionals will Barnsley Connects offices or by phone provide you with the level of care that you to 01226 775555 to join the Berneslai need. There are a variety of communal Homes housing waiting list and for facilities for example, a restaurant, library, further information.

Extracare schemes offer high quality accommodation for older people who need some support to live independently whilst retaining a full and active social life.

Are your details correct?

Barnsley Metropolitan Borough Council make every effort to ensure that the information which we provide about registered care homes is correct. If you would like to update, amend or add to your listing please contact Adult Social Services on 01226 772370.

31

Barnsley Independent Alzheimer’s

and Dementia Support

A diagnosis of dementia can leave you feeling lost and not knowing where to turn... ...TURN TO BIADS

❙ Care Home

106 Hawshaw Lane, Hoyland, Barnsley S74 0HH

01226 742977 Email: dhanus.ramdharry@yahoo.com woodlandslodge1@btconnect.com

BIADS

Dementia Support Centre Dean Street, Barnsley S70 6EX

Woodlands Lodge

Telephone us on

01226 280057

email us at biads@btconnect.com Or visit us online at www.biads.org.uk

Quality, affordable homes Equity Housing Group provides quality, affordable homes to rent or buy throughout Yorkshire and the north of England, ranging from apartments to family homes.

We pride ourselves on providing great homes in areas where people want to live.

A caring family run home for older people and older people with Dementia providing: Residential, Respite & Day care

Whilst every care has been taken to make sure the information in this publication is up to date it is not intended to be a complete and authoritative statement of the Law on the issues covered.

The publishers and the promoters cannot accept responsibility for any loss arising from the use of information contained in this publication.

Designed and published by Octagon Marketing Company Ltd, 01909 478822

Weavers Court, Penistone

Colewell Close, Barnsley

Victoria Street, Penistone

Call us on 0800 733233 or visit our website www.equityhousing.co.uk to find out more about the properties we have available in your area.

Whilst we have taken every care in compiling this booklet, the publishers and promoters cannot accept responsibility for any inaccuracies. The inclusion of any advertisement in no way endorses the services or products sold.

TEL 01226 391 955

FAX: 01226 391 966 Nightingale Social Care provides a comprehensive and flexible range of home care services.

We assist clients in carrying out normal activities of daily life therefore maintaining optimum independence.

Our care assistants are experienced in all aspects of personal care requirements and are happy to assist with domestic duties and meal preparation.

Basic tasks include • Bathing • Dressing & Undressing • Mobility • Feeding • Continence care • Exercise • Prompting of prescribed medication We also provide specialist care services such as catheter care.

Our Domiciliary Care Service can be accessed via social workers or on a private basis.

Following the initial referral, we will arrange to meet with the service user in their own home if possible where we can fully assess their needs.

YOUR HOME OUR CARE

Rosehill House Lindhurst Lodge Hunningley Grange Keresforth Road, Dodworth Barnsley, S75 3EB Tel: 01226 243921

Lindhurst Road, Athersley North Barnsley, S71 3DD Tel: 01226 282833

327 Doncaster Road, Stairfoot Barnsley, S70 3PJ Tel: 01226 287578

Caring for Older People and those with Dementia Registered for the provision of care of older people and Dementia Care which includes permanent, respite, short stay, emergency respite, end of life care and day services.

Our aim is to provide high quality person centred care, meeting individual needs with dignity and respect at all times. All our homes are homely with a friendly family atmosphere, providing excellent accommodation for older people and older people with Dementia we provide Day Care as well as Respite cover.

Each home is approximately 3 miles from Barnsley town centre and easily accessible off Junction 36 and 37 of the M1 and situated on easy accessible bus routes from Barnsley Bus Station.

In pursuit of excellence, our priority lies with the training and development of employees and their knowledge, skills and commitment are central to the provision of high quality service provision for each individual resident.

Our care plans are person centred, ensuring each individual’s care needs are identified with involvement from the resident, family and other professionals where appropriate.

In accordance with the new outcomes set by the Care Quality Commission, our aim is to ensure all our staff are qualified

www.thecarehomes.co.uk ■ Email: admin@hunningleyoffice.org.uk

to a minimum of Level 2 Diploma in Health Care and each new employee completes the Skills For Care Induction Programme ensuring they have the knowledge and skills to provide high quality care for the elderly.

All staff undergo a Criminal Records Bureau Check prior to commencement of employment, to ensure that all our residents are safeguarded at all times.

Provision is made for pets but an assessment is carried out prior to agreement.

Designed & Compiled by Octagon Marketing Company Ltd., Britannic Chambers, 8a Carlton Road, Worksop, Notts. S80 1PH Tel: 01909 478822

• Dementia • Learning Disabilities • Day Care, Respite •S hort Stay & Permanent Stay