news@QEHB December 2014

Visit our website: www.uhb.nhs.uk

For patients, staff, visitors and volunteers

Page 2 Feedback through Friends and Family

DECEMBER 2014

Page 5 Burns unit given royal seal of approval

Page 8 & 9 Improving experiences to benefit patients

Young son’s tribute to his doting father Kind-hearted five-year-old Harry Deo has helped raise thousands in memory of his doting father, who sadly passed away after losing his battle with liver cancer shortly after the birth of his daughter, Annie.

The charitable son has helped raise an impressive £1,320 for QEHB Charity’s Liver Foundation Appeal by holding a commemorative day at a local temple in memory of his dad.

Dedicated to raising more money in memory of his father, Harry and mum, Kash Deo, are holding a family fun day on 29 March 2015, which will take place from 11am to 3pm at Asprey Arena, Noose Lane, Willenhall, WV13 3BB. Harry’s mum Kash said: “I am blown away by Harry’s generosity.

All he wants to do is raise as much money as possible to help other patients like his dad.

“Two weeks after my husband died, my father passed away from cancer.

Professor Nick James

“We are incredibly passionate about raising money for a cause that we know will go directly toward helping other patients.”

Harry’s commitment has impressed people across the Trust.

Mike Hammond, Chief Executive of the QEHB Charity, said: “Harry is a remarkable young charity champ! In fact, I don’t think I’ve ever met such a generous five-year-old before.”

Sian Averill, Fundraising Assistant at the QEHB Charity, added: “We are so grateful to both Harry and Kash for their continued support of our Liver Foundation Appeal.

“Their story is incredibly moving and it is humbling that they have chosen to dedicate so much time to helping other people.”

QEHB Charity’s Liver Foundation Appeal is currently fundraising to bring a Normothermic Regional Perfusion machine (NRP) machine to the Queen Elizabeth Hospital Birmingham.

The special system keeps the liver, kidneys and pancreas perfused with the donor’s own oxygenated blood

Donna Wilde from QEHB Charity with Harry, five, and mum Kash Deo

after circulatory death. This means that the number of potential organ donors is more likely to be increased, improving the likelihood of a successful transplant.

Sian added: “We are incredibly grateful to everyone who has

donated to the Liver Foundation Appeal so far.

“We are completely dependent upon charitable donations to fund and run the NRP machine, which will be used to benefit so many patients.”

Membership

We need your support: Become a Trust member Each year a wealth of local people pledge their support to the hospital by becoming a member.

In November the Trust held its annual Membership Week, which saw hundreds of people sign up as members at stands in the hospital.

Corporate Affairs and Governor Liaison Manager Sarah Snowden said she was delighted with the results: “We have had such a great response this year. Lots of visitors and patients have signed up to show their support for the hospital – and we are really grateful.

“Becoming a member doesn’t mean you have to give lots of time or money – through membership you can show your support in simple ways such as telling us what you think of our services, suggesting ideas or sharing our good news stories on Facebook.”

As a member you will be invited to free monthly health talks; you will receive our membership magazine Trust in the Future and you can access a range of online NHS discounts on high-street brands and leisure activities.

Members also elect people to serve on the Council of Governors, and through giving feedback on our services they help us form our future care strategies.

To support our hospitals join using the online form at www.uhb.nhs.uk/ become-a-member; by completing an application form within the hospital or by calling our membership office on 0121 371 4323.

Musicians tune into risks

Top cancer consultant Professor Nick James has teamed up with leading musicians to reach men most at risk of prostate cancer through an innovative campaign using the medium of music.

The ground-breaking project was initiated by musician John Hoo (stage name Johnny Hoo), a prostate cancer patient at the Queen Elizabeth Hospital Cancer Centre, who was under the care of Prof James.

John and his musician friends have written and produced a series of pieces of music in a range of styles including reggae and bhangra, all with the theme ‘Prostate Cancer: It’s a Man Thing’.

The music, which features artists such as Wayne Irie, Mendhi Mohinder Singh and Ash Kumar, will be available to download via all major online stores as well as via a limited edition

CD. The lyrics are aimed at high-risk groups such as the African-Caribbean community where there is roughly double the risk of developing prostate cancer as well as increased risk of death once diagnosed. The increased risk of death is driven at least in part by late presentation, reducing treatment options.

Prof James, who is based at the Queen Elizabeth Hospital Birmingham and University of Warwick, said: “We aim to raise £1 million to increase awareness and to encourage highrisk groups to get themselves checked out and treated at an earlier stage.

“Working together with these respected and recognised musicians means our message is more likely to be heard by sometimes difficult-toreach groups.”

In November 2013 they organised a jazz concert with guest Courtney Pine and jazz musicians and friends. With the support of Prostate Cancer UK and the QEHB Charity, they raised over £4,000.

John said: “We realised how effective music was in conveying the message, especially within the black community, and that we needed to target black men in particular to be aware of prostate cancer and to educate the health services to their specific cultural and social barriers. ” The campaign was launched in late November at the Hyatt Regency, Birmingham.

Further information is available at: www. warwick.ac.uk/itsamanthing

Puzzle page: brainteasers, mind benders and more P15 Find your way around: hospital maps P16 news@QEHB 2014_12_December_1.indd 1

24/11/2014 12:44

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University Hospitals Birmingham NHS Foundation Trust | DECEMBER 2014

Health Talks for Foundation Trust Members Morning sessions: 10.00-10.30 – Registration 10.30-noon – Health Talk VENUE: Lecture Theatre 3, Education Centre, Level 1, Queen Elizabeth Hospital Birmingham Wednesday 3 December

Conditions of the stomach and bowel

Feedback is put to test

Exercise

of the month

Fitness games to help Get into yoga make exercise fun

Monday 26 January Diet and exercise Tuesday 17 February Falls: How to prevent a fall

For more information see: www.uhb.nhs.uk/ health-talks.htm

Emma Batchelor, Consultant Physiotherapist – Sport and Exercise Medicine, talks through this month’s Emma Batchelor, Consultant recommended Physiotherapistexercise: – Sport and Exercise With Christmas the horizon cold Medicine, talksonthrough thisand month’s winter nights drawing in, here’s the low recommended exercise: down on some of the fitness games around.

Yoga is an ancient form of exercise that focuses onSports: strength, flexibilityCollection and breathing Kinect Ultimate to boost physical and360 mental wellbeing.

Available for: Xbox The main burned: components of448 yogaper arehour postures Calories up to (a series can of movements designed to increase Anyone play these controller-free, fullstrength andgames. flexibility) and breathing. body sports With your body as the controller, you can play thirteen different sports - football, American Benefits of yoga include:football, bowling, table tennis, boxing, golf, basketball, beach Improved efficiency of lungs and cardiovolleyball, darts, baseball, skiing and tennis. vascular system

Long Service Awards If you have completed 25 years’ service or longer in the NHS you will be entitled to a Long Service Award.

For further information contact HR First Contact Team on ext. 51577 for an application form.

You said, we did...

(L-R) Michelle Hubbard, Group Support Manager - Outpatients and Pre Assessment

Service, Nicky Westwood, Patient Relations & Experience Manager, Anthony Matthews, Assistant Health Care Records Manager, Sioux Bailey, Head of Outpatients, PAS and Sexual Health Services, James Bentley, Web and Content Development Manager, Cheryl Adams, Outpatients Development Assistant and Kim Flemming, Senior Sister

Andre Bailey, Nick Flint and Gayle Darke You Said: Teenage and young adult renal patients advised staff on Ward 303 that they would really like something to occupy them on the ward to help time pass more quickly.

For this younger group of patients, the lack of entertainment made the transition from Birmingham Children’s Hospital to QEHB a lot more difficult.

Ward 303 is caring for an increased number of younger patients aged 16 to 24 years old.

NHS England has changed the way the Friends and Family Test results are presented.

Previously, the Net promoter score (NPS) was used – this gave a score but didn’t take into account ‘likely’ as a positive response in the calculation.

The new measure highlights the percentage of respondents that would recommend (both ‘extremely likely’ and ‘likely’ responses)

We Did: Thanks to fundraising by the Queen Elizabeth Hospital Kidney Patients Association (KPA), the ward has been presented with a brand new Playstation 3.

Gayle Darke, ward housekeeper, has taken up the cause and will be setting up an entertainment room for patients with a brand new set of sofas, a television, portable DVD players, the Playstation and a range of games.

Andre Bailey, aged 23 and a patient on the ward, said: “We spend a lot of time on the ward and there isn’t really much to do around here. The Playstation and the television will be a good way to break up the day”.

Nick Flint, Chair of the Queen Elizabeth Hospital Kidney Patients Association added: “I would like to thank all the staff and patients for the fundraising they do to support the KPA”.

Delivering the best in care

The Trust launched the national Friends and Family Test across outpatient services in October and so far has received over 2000 pieces of patient and carer feedback.

The Friends and Family Test asks, “How likely are you to recommend our service to friends and family if they needed similar care or treatment?” Patients answer on a scale of ‘extremely likely’ to ‘extremely unlikely’.

Feedback shows the overwhelming majority of respondents would be ‘likely’ or ‘extremely likely’ to recommend the Trust’s outpatient services to their friends and family.

Nicky Westwood, Patient Relations and Experience Manager, said: “The Friends and Family Test is a great way for patients and carers to feedback straight after their experience and it helps us to capture their views whilst the experience is fresh in their mind. We are delighted to see so many taking this opportunity to share their experience with us and feel confident it will help us to make some further improvements to patient experience.”

To give their feedback, patients can pick up a Friends and Family Test postcard in clinic, fill it in and post it into one of the boxes provided. The survey is also available on the Trust website and on the self check-in kiosks in some outpatient areas at QEHB.

alongside those who wouldn’t recommend. It takes into account all response categories and is a much simpler way of showing the results.

The Friends and Family Test results are published on the Trust website here www.uhb.nhs.uk/friends-and-family-test. htm and also on NHS Choices and NHS England websites.

Sioux Bailey, Head of Outpatients, added: “It’s fantastic that feedback has been so positive and it’s great for our staff to know they are doing a good job and providing the best in care. It’s also important for us to hear about few occasions where we haven’t got it right – we are keen to make improvements so that all our patients and carers feel they would recommend us to friends and family.”

The NHS Friends and Family Test is available to patients and carers across inpatient, emergency and outpatient services and earlier this year, a version of the Family and Family Test was rolled out to NHS staff. This version asks staff whether they would recommend the hospital as a place to be treated and also as a place to work.

We listen and act on feedback The Friends and Family Test is just one of the ways the Trust gathers feedback from patients, carers, visitors, staff and volunteers.

Each month the ‘You Said, We Did’ column features a different improvement as a result of comments and suggestions. We value your feedback and use it to make changes so that the experience of our hospitals is as positive as possible.Please take every opportunity to tell us what you think – it can really make a difference.

Just Improved Dance posture 2015 and strength Available on concentration Nintendo Wii, Nintendo Wii Improved U, Xbox 360, Xbox One, PlayStation 3, Enhanced4feeling of well-being PlayStation Calories burned: up to 448 per hour Better quality sleep Players are judged on their to mimic Reduction of anxiety andability depression on-screen dancers performing a dance routine to a chosen song. Up to four players can play athelp once,improve except flexibility on the Xbox It can also andOne console, supports to six.range The game help you which go beyond yourup normal also includes karaoke with a of movement, so that on youconsoles then feel more microphone for added fun. You also opt comfortable during normal dailycan activity. to Yoga see your burn. alsocalorie improves balance by strengthening your lower body, in particular your ankles and knees, thereby reducing your Nike+ Kinect Training chances of for: falling.

Available Xbox 360 Summer is the perfect timeper forhour outdoor Calories burned: up to 512 yoga. find Training a class near you, please one Nike+ To Kinect is a fitness videovisit game of the websites below: with athletics developed in cooperation company Nike. You can do a 30- 40 minute Yogahub workout or choose a 5-15 minute quickie in Village theYoga ‘fancy gym’ UK setting. Post-workout, see calories andYou track your progress on Yoga burned Class Near theLocal Nike+ Kinect Training mobile app.

Yoga Classes Zumba Fitness World Party Available for: Nintendo Wii, Nintendo Wii U, XboxNHS 360,staff Xboxand Onetheir families, the For CaloriesCentre burned: upruns to 448 per hour Morris Club a yoga class on Zumba Fitness from World5.30-6.30pm.

Party is a fun way to Wednesdays Please spice the up your workout.

It includes 45 fastvisit intranet for further information paced fitness classes and covers more than 30 http://uhbhome/fitness-classes.htm different dance styles, including Bollywood, salsa, and hip-hop. Each session takes place in a unique setting with a musical backdrop.

Wii Fit U Available for: Wii U Calories burned: up to 512 per hour Choose from more than 70 strength-training, cardio, balance, dance, and yoga workouts with Wii Fit U. The game also comes with a clip-on Fit Meter activity tracker. Like its predecessors Wii Fit and Wii Fit Plus, Wii Fit U focuses on engaging the player in physical activities through use of the Wii Balance Board, a platform on which the player stands.

The Balance Board measures the player’s weight and centre of balance.

3

DECEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

Ebola virus: Trust is ready to respond It is very unlikely that a patient with Ebola virus will come to QEHB, but patients and visitors can be reassured that the hospital is well prepared with tried and tested procedures in place.

The recent outbreak mainly affects three countries in West Africa: Guinea, Liberia and Sierra Leone. Experts studying the virus believe it is highly unlikely the disease will spread within the UK. The risk of Ebola to the general public in the UK continues to be very low and no cases of Ebola have been diagnosed in the UK. There has only been one repatriated case in a returning healthcare worker who made a full recovery.

Staff at UHB have been asked to remain

vigilant and have been briefed to ask the following questions if they think a patient has Ebola-like symptoms: 1) Does the patient have a fever or temperature above 38 degrees?

2) Has the patient recently travelled to or resided in the following West African countries – Guinea, Sierra Leone or Liberia.

If the answer to both of these questions is ‘yes’ then staff will follow existing infection control procedures to make sure patients, visitors and other members of staff remain safe.

Philip Norman, Chief Nurse, said: “There are posters across the Trust which alert patients to the fact that, if they have returned from Guinea, Liberia or Sierra Leone in the last 30

days and they feel unwell or have recently had a fever, they should inform staff immediately.

“I would like to reassure all our patients and staff that the risk of Ebola virus is very low and the Trust is prepared in the unlikely event of an infected patient coming to QEHB.” Screening at Birmingham airport began at the beginning of November and focuses on helping ensure individuals arriving from highrisk areas know what to do if they start feeling ill and can receive expert advice immediately.

For information and guidance about Ebola virus please go to NHS Choices: (http:// www.nhs.uk/conditions/ebola-virus/ pages/ebola-virus.aspx

Moustaches at the ready Moustaches of all shapes, sizes and colours are emerging across the Trust in support of the annual Movember fundraiser.

Women were refusing to be outdone and came up with their own looks to support the fundraising.

Patricia Woodhouse from theatres, and Consultant Prashant Patel donned their moustaches during ‘Movember’ to raise money for QEHB Charity.

Other volunteers included Sue Ward and Lynn Lawlor while staff from the Best in Care award-winning Ambulatory Care Team also took part to raise money for QEHB Charity.

Movember volunteers Prashant Patel and Pat Woodhouse

Market opportunity The Farmers’ Market, held on the last Wednesday of the month, has stalls showcasing the best produce the region has to offer, including seasonal vegetables; fresh meat, game, fish and eggs; breads, chutneys and preserves, cheese and honey.

The market also supports local people such as social enterprise Change Kitchen, who work with the city’s homeless.

They offer a selection of vegetarian and vegan products made in the heart of Birmingham.

To find out more visit www.uhb.nhs.uk/FarmersMarket

Contact the editor: Annie Roberts, news@QEHB, Trust HQ, QE Medical Centre, Edgbaston, B15 2PR. Email: annierhealth@gmail.com

Make care connections UHB is involved in a three month trial of a project called Your Care Connected.

Your Care Connected is a new electronic system that allows doctors and nurses in Birmingham, Sandwell and Solihull to view relevant information from patients’ GP records in order to make care safer and quicker.

Patients from eight GP practices in the area are taking part and they have received an information leaflet. UHB is among four hospitals involved in the project, which starts early 2015.

Patients have given permission for their GP records to be shared in this way and permission will be asked for again at the point when the hospital doctor or nurse needs to view the GP record in order to care for the patient.

Information such as patients’ allergies,

medication and demographics will be shared via the hospital’s Clinical Portal, but sensitive information such as IVF treatment, HIV and AIDS, sexually transmitted diseases and termination of pregnancy will not be seen by hospital doctors and nurses.

For the trial phase, only registered doctors and registered nurses will be allowed to view the patient’s GP record.

By sharing information between GPs and hospitals, patients could receive safer and quicker treatment and won’t have to remember and repeat information to every medical professional caring for them.

Mahesh Hans September 8, 1978 - November 11, 2014

Clinical photographer Mahesh Hans has sadly died after being diagnosed with cancer.

Mahesh, 36 (but who always claimed to be 21), has been a well-respected member of the Clinical Photography team since 2008. Although, with some, he had a reputation for being quiet, he had a quirky sense of humour and was a mischievous prankster, who brought laughter to the team on many occasions.

Mahesh loved fitness, food and films, with equalling amounts of passion. He was one of life’s gems, a deep thinker, always positive, always an individual, who was charming and genuine to all those around him. He will be much missed by his family, friends and colleagues with whom he shared many happy memories.

Flu vaccine: Impressive increase in jabs for staff There has been an impressive rise in the number of frontline staff choosing to receive the flu vaccine this season.

In the drive to increase uptake, in one month peer vaccinators vaccinated over 40 per cent of patient-facing staff with another month of vaccination sessions still to go.

By group, over 70 per cent of doctors have so far received the vaccine but, with nurses’ take up under 40 per cent, there is still a way to go until a ward or department can be crowned in this year’s challenge.

QEHB Charity has generously offered to supply a coffee machine with a year’s supply of the beverage to the ward or department who reaches over 75 per cent of staff vaccinated.

Executive Chief Nurse, Philip Norman, said: “I believe that this is a part of our duty of care towards our patients and colleagues to help protect us all against passing on infection.

“This year, we have encouraged even more of our staff to take up the opportunity of having this vaccination by taking the vaccine to them on their wards and in their departments, leaving none with an excuse not to guard themselves and their patients from flu.”

For further information, please visit the Your Care Connected website: www.midlandsyourcareconnected.nhs.uk

See www.uhb.nhs.uk for the latest news

4

University Hospitals Birmingham NHS Foundation Trust | DECEMBER 2014

5

DECEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

Burns centre launch given royal approval The Countess of Wessex GCVO officially opened The Healing Foundation Centre for Burns Research based at the Queen Elizabeth Hospital Birmingham in October.

Her Royal Highness, who is actively involved with the Healing Foundation as Patron, met staff and patients including ex-soldier and Pride of Britain Award winner Karl Hinett at the Centre.

Karl, who lives in Dudley, survived 37 per cent burns when the tank he was in whilst serving in Iraq was petrol bombed. He underwent five years of operations at the hospital.

As well as improving our understanding of how the body responds to burn injury in adults and children, the £6 million Research Centre also carries out translational clinical research to develop new treatments.

The Centre Director, Mr Naiem Moiemen, a consultant in burns and plastics at the Queen Elizabeth Hospital Birmingham (QEHB) and Birmingham Children’s Hospital, said: “We were delighted to welcome The Countess of Wessex here and proud to show her some of the remarkable research happening here in Birmingham.

“Approximately 11,000 people are admitted to UK hospitals each year with serious burns and around half of these are children under 16.

“Attention to the need for improved care for burn injuries has been heightened by the injuries of returning service personnel from Afghanistan, Iraq and other conflicts.

“Treatment priorities are to save lives, to heal wounds and to reduce the unsightly scarring that all too often leads to functional

Organisers bank on food donations In the last year over 900,000 people in Britain relied on the support of food banks to stave off hunger. A third of these were children.

Due to a mixture of the rising cost of living; food and fuel prices; unemployment and under-employment; stagnant incomes and changes to benefits, there has been a large increase in the numbers of people and families being referred to food banks across the country.

One way to help others this Christmas is by donating to our food collection point. All donations go toward helping local people in crisis, or patients who may need this support on discharge.

Please take your food items to the collection point which is located in the Faith and Community Centre, on Level 1 above the main entrance.

For food items, please supply items from the list below: Milk (UHT or powdered), sugar, fruit juice (cartons), soup, pasta sauces, tea bags, instant coffee, jam

Tinned: sponge pudding, tomatoes, rice pudding, fruit, meat/fish Cereals, biscuits or snack bars, instant mash potato, rice/pasta

HRH The Countess of Wessex GCVO with The Centre Director, Mr Naiem Moiemen, meeting Karl Hinett and Mahina Sara Rashid

impairment and significant psychological damage.”

On the tour of the laboratories, Her Royal Highness was given a demonstration from the SIFTI (Scientific Investigation of the Biological Pathways Following Thermal Injury in Adults and Children) study by Dr Peter Sampson, Professor Janet Lord, Mr Chris Wearn and Dr Paul Harrison.

This is the first multi-centre prospective observational cohort study investigating the various responses to severe burns to be

conducted in the UK. After meeting patients from QEHB and Birmingham Children’s Hospital, military staff and donors, The Countess of Wessex unveiled a plaque for the new Centre.

The Centre is a partnership between University Hospitals Birmingham NHS Foundation Trust, which runs QEHB, University of Birmingham, Ministry of Defence, Birmingham Children’s Hospital, University College London and the Royal Free Hospital in London.

Sign language session helps support patients The first specially tailored British Sign Language course has been delivered to UHB staff to help provide a more rewarding experience for deaf patients.

The bespoke sign language session was provided for frontline QEHB staff within Ambulatory Care in order to help communicate with patients arriving at the hospital with hearing difficulties.

And the session was so well received by the 12 Ambulatory Care staff that another has already been earmarked for December in consultation with the Learning and Development team.

Senior Trainer Satvinder Aulak said: “We run two BSL sessions a month within the Trust.

“They started a year ago, but this was the first bespoke session we have done after I was asked by Ambulatory Care.

“They really enjoyed it and really embraced the learning of BSL, and now Ambulatory Care want me to do another bespoke session for them.”

He added: “The main course I do is an introduction to British Sign Language which provides basic skills such as learning the

alphabet, how to greet deaf patients, and learning how to give directions, which is particularly useful for our meet and greet staff.

“It is all part of the hospital Trust’s policy of equality and diversity, with the main ethos being how we can provide our deaf patients with a beneficial experience.”

Ambulatory Care see a number of deaf patients who come in to the hospital who have specific needs. This bespoke session was tailored to that area to help the team with ‘signed’ questions such as ‘which doctor do you want to see’?

Nicholas Drinkwater, Lead Professional Development Nurse Ambulatory Care Division A, said they had received ‘fantastic feedback’ from the staff involved in the initial bespoke session.

He said: “We tend to have a lot of ENT patients, such as those with cochlear implants, so we thought it would be beneficial for staff to have BSL training.

“It provides our staff with an outlook and makes the patients feel more at ease if they have learning difficulties and attend the hospital.”

Cyclists told to focus on lights

Preventing cycling collisions is always at the forefront of our minds here at QEHB as staff in the Emergency Department witness firsthand the impact of such accidents.

This year the hospital’s mantra is ‘light up – stay safe’ as the nights draw darker.

The Trust’s Travel Group warned: “Increasingly we see cyclists in the area who are ill-equipped for the conditions.

“Many people don’t realise how difficult it is to spot a cyclist if they are not wearing high visibility reflective clothing or using appropriate lights.”

So if you’re cycling this winter the advice is light yourself up like a Christmas tree – make it easier for motorists to see you.

But it’s not just a good idea to light up for safety reasons, it’s also the law.

The following items are the minimum required, on a bicycle or tricycle, in order to ride it legally at night: ■ Front lamp - a white light, up to 1500mm from the ground, aligned towards and visible from the front.

■ Rear lamp - a red light, positioned between 350mm and 1500mm from the ground, at or near the rear, aligned towards and visible from behind.

■ Rear reflector – At least one red reflector positioned centrally or offside, aligned towards and visible from behind.

■ Pedal reflectors - four are required, coloured amber, plainly visible to the front and another to the rear of each pedal.

For advice of cycling safe, download our Cycle Safe leaflet for the website www. uhb.nhs.uk/cycle-safety.htm.

Showcase will share health informatics The West Midlands Health Informatics Network (WIN) – supported by WMAHSN – is hosting a free conference 2014 at the University of Warwick on 11 December 2014.

The aims of the conference are to showcase the use, innovation and research of health informatics in the region. The event will also enable the sharing of good practice and experience from those working in this area throughout various healthcare settings regionally and also nationally. WIN is planning an exciting programme, with keynotes, thematic tracks and poster sessions. They are inviting contributions from WIN members and conference attendees to provide all attendees with a stage for active participation.

For more information, go to the website www.wmhwin.org, or contact M.A.Rowland@warwick.ac.uk, WIN Coordinator.

See www.uhb.nhs.uk for the latest news

6

University Hospitals Birmingham NHS Foundation Trust | DECEMBER 2014

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DECEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

Initiative to change future of diabetes A Trust consultant who specialises in diabetes has helped to launch a new report published that highlights how the misunderstanding of diabetes in the South Asian community can be addressed by culturally appropriate education programmes.

The report by the South Asian Health Foundation (SAHF) was launched in the House of Lords by the Secretary of State Health Jeremy Hunt, who praised the foundation’s efforts in raising the awareness among the community about diabetes.

Professor Wasim Hanif, Consultant Physician in Diabetes and Endocrinology at the Trust and Chair of the SAHF Diabetes Working Group, spoke at the launch.

The report shows how initial assumptions and fears about the condition can be challenged by tailored community engagement events featuring debate and ‘Meethi Baatein’ (Sweet Talk), a short film on the risk factors of type 2 diabetes.

Professor Hanif said: “Our report sets out a number of recommendations that will help transform the lives of people living with diabetes and their close families.

“We saw that many South Asian communities embraced the idea of exercise classes, and there is considerable scope to deliver rapid lifestyle and dietary changes through simple messaging on easy changes that is visually expressed.

“The changing attitudes suggest that now is the time for healthcare commissioners, HCPs and the third sector to focus efforts on delivering effective interventions.”

Currently there are 388,000 people with type 2 diabetes of South Asian heritage in the UK. They constitute one eighth of the total diabetes population of the country. Not only is diabetes common in this community but the risk of

Professor Wasim Hanif speaks at the launch

complications is much higher.

Drawing on lessons learned from the community education events organised by SAHF, the report ‘South Asian community health education and empowerment in diabetes’ identified evidence of the beginning of a shift in attitude towards diabetes. In addition to a general increase in levels of awareness of the risks of diabetes and its complications, SAHF event staff experienced a new and real willingness to share experiences and concerns beyond immediate family.

Type 2 diabetes is a key health risk for people of South Asian origin: ■ They are between three and six times more likely to develop type 2 diabetes when compared to white Europeans

Stroke awareness Staff on Ward 514 at QEHB raised awareness and funds in support of World Stroke Day in October by holding a home made cake sale.

World Stroke Day is an annual event organised by the World Stroke Organisation and this year’s theme focussed on women and stroke.

Rachael Jones, Stroke Nurse Practitioner said: ”Few people are aware that women have a higher stroke mortality rate than men. World Stroke Day is a perfect opportunity to bring this issue to the forefront of people’s minds.”

Patients, staff and relatives were all welcomed to Ward 514 at QEHB, to enjoy the tea and cake sale organised by staff nurse Megan Burgess, raising a total of £225.

Laura McCann, Auxiliary Nurse, said: ”We are all very proud of Megan and her organisation of the bake sale to raise money for the Stroke Association. Staff worked extremely hard in their own time to bake some very delicious cakes.”

Dawn Jevons, a representative from the Stroke Association, expressed thanks for QEHB’s fundraising efforts: ”Without fundraising, organisations like us wouldn’t exist; the money will go towards further research and building initiatives to help support stroke survivors.”

Within the past year QEHB has seen a fifty percent increase in patients suffering from

(L-R) Zoe Phipps, Laura McCann, Dawn Jevons, Jade Lune and Pete Burgess

stroke. Rachael said: ”All the fundraising and support we receive will only help improve our services to deliver the best in care.”

The Stroke Team are working with QEHB Charity to organise future events in support of the Stroke Association. For more information contact Rachael on Rachael.

Jones@uhb.nhs.uk

■ An estimated 388,000 people of South Asian origin have type 2 diabetes, which can lead to further complications such as heart disease ■ People of South Asian origin tend to develop diabetes at an earlier age, with an associated increase in the risk of disease-related complications ■ Traditional South Asian cultural factors can also impact the management of diabetes ■ Targeting all the main cultures across the South Asian community, some eleven events were hosted by SAHF and local organisations in community centres, temples and GP practices, from Glasgow to London. Sponsored by Novo Nordisk, the events aimed to address issues of awareness and understanding of diabetes across the ‘at risk’ populations in South Asian communities in the UK.

Innovation art event

The Trust’s Young Person’s Council hosted an innovative art event at QEHB. The ‘Selfie’ project was led by arts facilitator Nina Mills and digital artist Pete Nickless and was attended by 25 young people. Attendees were asked to think about aspects of the ‘self’ including their aspirations, challenges, interests, portraits and favourite objects. Participants then had their faces photographed in a variety of moods, and were given a week to email in a variety of images reflecting their personalities, building a composite ‘self’.

The images will be pieced together to create a new piece of artwork which will be displayed on Level 4 at QEHB. Later in the session Nicky Westwood, Patient Relations and Experience Manager, outlined different ways young people can feedback their hospital experiences. Nicky encouraged the group to use hospital surveys, leaflets and the new Friends and Family Test to express their opinions about the hospital.

For further information about the event, contact elizabeth.rankin@ uhb.nhs.uk. If you are interested in improving the patient experience and working with others to improve hospitals services, then why not join one of the Trust’s Patient & Carer Councils? For more information visit www.uhb.nhs.uk/Downloads/pdf/ PiPatientCouncil.pdf

Apprentice shines at awards An apprentice from the Trust has won a regional award at a ceremony to recognise the brilliant work of apprentices.

Anton Bayliss, pictured, won the Apprentice of the Year award at the Health Education West Midlands NHS Apprenticeship Recognition Awards 2014.

Anton, nominated by his manager, Phil Haines, was joined by fellow UHB apprentice Rukea Begum and Learning and Development Assessor Melissa Glynn, who helped design the awards evening.

Anton, aged 22, from Selly Oak said: “This was a completely unexpected and surprising award and I am so proud to have been chosen as the winner. It took me by surprise that I was nominated, but to then be shortlisted and to win – I am humbled.”

Learning and Development Manager Karen Jameson said: “Anton was nominated because of the exceptional progress he has made and his contribution and can do attitude to the Learning and Development Team.”

After leaving Bishop Challoner RC School in Kings Heath at the age of 16, Anton went on to study sociology, psychology, politics and statistics at Cadbury 6th Form College and Bournville College. He then became selfemployed in a variety of roles, ranging from repairing satellite dishes to working in pubs.

But he added: “I wanted to change what I was doing in my career and thought that becoming an apprentice at UHB was the best way of getting experience and moving further through the organisation.

“You can work in a lot of different areas with the Trust, and the support and encouragement I have received here has certainly helped lead to this award. I couldn’t have achieved this without it.”

Anton, who joined the UHB apprenticeship scheme in November 2013, spent his first few weeks in Informatics and has since worked in various other departments before recently joining the Postgraduate Centre.

A spokesman for HEWM said the first ever NHS Apprenticeship Recognition Awards are designed to “celebrate our stars of the future and recognise the value that apprentices bring to our workplaces.

“The number and quality of the nominations received for the awards has exceeded all expectations and made the judging process extremely difficult for those involved.”

See www.uhb.nhs.uk for the latest news

8 New treatment centre for dialysis Haemodialysis patients who dialyse at the QEHB’s satellite units in Great Bridge, Kings Norton, Aston and Hereford, are enjoying new purpose-built treatment centres which opened in early November.

The four new units provide light, spacious treatment areas for patients to undergo dialysis and typically have 24 dialysis stations (four of which are single side rooms), clinic rooms, as well as a large waiting area, meeting rooms and staff facilities and training rooms.

The first patient to dialyse at the Kings Norton Kidney Treatment Centre was 78-yearold Gordon Henn. Gordon, who has been on dialysis for five years and is also diabetic, began his first treatment at 7.15am.

“The chairs are very comfortable actually, more so than I expected,“ said a delighted Gordon.

“I have quite long legs and I used to find that my legs ached, but this chair is very good – the foot rest moves to fit me so it’s much more comfortable.“

Betty Taylor and Gordon Henn But it wasn’t just the comfy new chairs that Gordon was enjoying. The sunlight streaming in through the large windows was also very welcome.

“I like to go to Tenerife so I do like the sun,” he added: “It’s really bright in here.”

Gordon and his wife recently celebrated their 58th wedding anniversary with their children and grandchildren, and are looking forward to a holiday to celebrate.

The treatment areas all have external windows and patients will also benefit from new dialysis equipment, TV units in the bed space and Internet access.

Betty Taylor, who has been dialysing at Kings Norton for seven years, was pleased with the new unit: “It is very nice – much more spacious and modern.

“When you have been on dialysis as long as I have, you get into a routine so it doesn’t take over your life.

“It used to be quite tedious sitting for hours, but I can watch television now.”

For over 10 years Betty had been a foster parent as well as a mum to her biological children, but that’s not where her ‘family’ ends: “Everyone gets along here and we’re all good pals,” she said.

The move to the new buildings was the result of the Trust transferring the running of its dialysis services from Fresenius Medical Care to Diaverum – another dialysis service provider – when their contract came to an end.

Dr Clara Day, lead consultant for haemodialysis said: “A huge amount of effort has gone into finding the right locations for the new units, ensuring that the units opened on time and that patients’ transition went smoothly.

“The move to new units has been an opportunity for us to ensure the best in care is delivered.

“The new units are very impressive and I hope that the design will make the environment a much more restful one for the patients.

“Patients will benefit from state-of-the-art machines and technology, and will allow the Trust’s renal team to deliver high quality care to our dialysis patients as close to home as possible.”

University Hospitals Birmingham NHS Foundation Trust | DECEMBER 2014

Karl Stevens reports on conference which puts spotlight on improving experi

True value of all workin Listen, Involve, Learn, I QEHB held its first Patient Experience Conference with speakers coming from across the country to share their work on improving the patient experience.

Chaired by Louise Blunt, Head of Operations at the Patient Experience Network, the conference saw 14 delegates take to the floor to discuss the work they do to create positive change for patients.

Executive Chief Nurse at QEHB, Philip Norman, opened the conference which was titled ‘Listen.

Involve. Learn. Improve’ to a packed hall of over 100 delegates by saying: “We indeed don’t always get it right, but we are proud of the steps forward we have taken. I hope today we will be inspired to further improve the experience of our patients.”

The first speaker of the day, Catherine Thompson, Head of Patient Experience at NHS England, focussed on the measurement and understanding of how people really feel about the care they receive and the importance of demonstrating responsiveness to feedback.

Catherine said: “If we don’t measure, we don’t know how we are doing, so how do we do better? 70 per cent of patients say their care is good, but that means 1 in 5 say it was poor or very poor. This is not good enough.

“The Friends and Family Test is a step in the right direction to understanding how patients really feel about their care,” she added.

Aprella Fitch, Patient and Carer Council Member and Davina Thomas, Deputy Associate Director of Nursing at UHB, were next to speak with a case study into how the engagement of patients and carers by involvement in ‘adopt a ward’ and ‘back to the floor’ visits has made an impact on ward routines.

Aprella explained: “Regular ward visits by the Patient and Carer Council members who have adopted wards occasionally throw up issues that change a patient’s whole outlook on their care, and as we listen we are feeding back and reporting to the ward and patient experience team.”

Joanne Shaw - ADNS Liverpool Heart and Chest Hospital NHS Foundation Trust

Davina said: “I spend a lot of time looking at comments and complaints from patients and their families in neuro. A supportive patient experience team have helped us to challenge each other on the wards.

Delivering the best in care

“Back to the floor visits empower some of the more junior sisters to engage with the PALS team and deal with complaints and problems first hand which does help the experience of patients.”

NHS Foundation Trust was next to talk about some of the incredible initiatives taken at her Trust.

Among the many examples were the scrapping of visiting hours, so as to not undermine families and actively support them, building spare beds into new wards for families to stay close, and blanket warmers for patients being transported in cold corridors.

Sioux Bailey, Head of Outpatients at QEHB spoke about her department’s commitment

Ben France - Young Person’s Council

The YPC provides a way of involving young people and developing and improving services.

Ben France, YPC The Friends and Family Test (FFT) and the development of this survey of patients was the focus for Andrew McPherson, Managing Director at the Strategic Projects Team at NHS England.

He explained: “FFT assesses the whole experience to create a culture change across all care pathways. However this has faced some resistance.

“Fear of the unknown, failure, top down leadership, professional power houses and the challenge in changing the culture in the NHS had been an obstacle.

“However FFT is not an answer for everything, but is a very simple catalyst for change,” he added.

Next, Consultant Rheumatologist Elizabeth Rankin and Ben France from QEHB’s Young Person’s Council (YPC) spoke about the work done by the council which can make a difference to patients.

Ben said: “The YPC provides a way of involving young people and developing and improving services. It is great to contribute to having an impact on the 9 per cent of patients who are 16 to 25 years old at the hospital by helping to deliver projects that are being piloted, such as wifi for young people in hospital.”

National Patient Experience Network Award winner, Joanne Shaw, Assistant Director of Nursing at Liverpool Heart and Chest Hospital

Derek Ball - Head of Patient Relations

to feedback. These initiatives include holding outpatient viewpoint days to allow people to come along and give their feedback straight away.

The introduction of the Friends and Family Test to outpatients was also seen as being a ‘potential game-changer’. She revealed that in the first two weeks of the survey being live in outpatients they had netted 1,200 responses.

Sioux said: “We’ve implemented a number of recommendations, born out of feedback.

9

DECEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

ience for all our patients

ng together: Improve “Introducing simple measures, such as a drinks trolley for patients who did not want to leave the area and potentially miss their appointment has helped, along with including clinic delays on the calling screens have added to a more relaxed wait,” she explained.

Derek Ball, Head of Patient Relations at QEHB gave an interesting insight into his department and how they use feedback using the example

When big things happen, little things matter Derek Ball, Head of Patient Relations of the daughter of a patient who was not happy with her mother’s dementia care.

Derek explained: “We invited the daughter to talk about her concerns, and with her permission we recorded the meeting. We now use this to train other staff in development and reflection sessions to make sure the same mistakes are not repeated.”

QEHB’s Community Orchard and Garden’s were next on the agenda as Antony Cobley, Senior HR Manager and Health and Wellbeing Lead explained the project to improve the 16,000 square metres of land around the hospital for staff and patients.

He explained: “We have done a lot of work to create lasting partnerships that will help support our patients and staff.

“Partnerships with corporations such as Mondelèz and charities such as Freshwinds help support our patients in helping to create a reminiscence garden for older patients with dementia, or to create allotments for people with life limiting illness so they can get more involved in their communities.”

Antony continued: “We have even bought in a food bank collection point in partnership with The Trussell Trust, which allows us to support not

(L-R) Nutrition Nurse team, Jane Fletcher, Ilva Jones, Diane Woodham and Rosie Thompson

Food for thought Rt Hon Jacqui Smith Chair at University Hospitals Birmingham

just local people in need, but any patients who may be in need when they are discharged.”

Fran Davie, Member of Patient and Carer Council who is one of the Trust’s ‘mystery patients’ and Laura Clarke, Food Services Manager were next. They talked about how the Patient and Carer Council’s mystery patients have helped improve the experience for all in the Plaza Restaurant.

A visit to the Plaza Restaurant by Fran found that signage in the restaurant, the menu visibility, queues and sectioned off seating did not combine for the best experience.

Laura took the feedback on board and told the conference that they had introduced an extra till, with chip and pin, improved signage and opened up the seating areas.

She said: “Responsiveness to all feedback is important. Listening and acting is the key to improving.”

The Chair of the National Association of Voluntary Service Managers, Carol Rawlings, was next to give her talk on the invaluable nature of volunteers in patient experience. She said: “Volunteers come from all walks of life at QEHB, they are often the sense check and the eyes and ears where the NHS can’t always be.

“Those worrying first steps for a patient into the hospital are eased by volunteers who are always here to help and offer reassurance to them.”

Rt Hon Jacqui Smith, Chair of University Hospitals Birmingham NHS Foundation Trust, closed the successful conference.

She said: “It does not matter if we have the best facilities, equipment, or the best doctors and nurses if that highest quality experience is not there.

“Patient experience is about more than to listen. If we don’t learn and involve patients meaningfully, then how can we improve to achieve the best in care.”

It does not matter if we have the best facilities, equipment, or the best doctors and nurses if that highest quality experience is not there.

Rt Hon Jacqui Smith

A national charity which works closely with hospitals across the NHS to improve nutrition for patients has turned to the Trust’s Nutrition Nurse team for support.

Sessions run by the Trust’s specialist nurses, led by Jane Fletcher, have enabled the Nightingale Trust, which is a patient-led charity, to share its work with other nurses from across the country.

There are plans for two more sessions in 2015 after the success of a recent session at the Queen Elizabeth Hospital Birmingham, the third held at the Trust. The two day course, attended by 20 nurses from across the country, focussed on artificial nutrition and covered practical and theory elements. The Trust’s team were able to share their experience and skills to help support patients who need artificial feeding.

Jane said: “The charity organisers were so pleased with the clinical skills facilities at QEHB and how these days have been received. It really is a great honour to be asked to organise and teach on these study days and I think it helps to raise the profile of QEHB and the work we do here. We have worked very closely with Lynne Colagiovanni, one of the charity Trustees and a previous Consultant Nurse at QEHB, to ensure the course reflects best practice and national guidance.”

The team have had other successes in 2014 including securing second place at the prestigious British Journal of Nursing Award for the Nutrition Nurse Team of the Year title.

At the National Nurses Nutrition Group, NNNG, Conference, which attracts nurses, dietitians and doctors from across the country, three team members had their posters accepted for presentations. Nutrition nurse specialists Rosie Thompson and Hardip Malhi and Enteral Nutrition Technician Ilva Jones, who took third place for her poster, Dignity in Nutrition – A recipe for Success were proud to represent the Trust.

Jane was invited to close the conference with the final interactive session on administering pureed food via enteral feeding tubes.

The team is now preparing for its next challenge when about 50 additional patients from Dudley Group of Hospitals have care transferred to QEHB in early 2015. Sister Diane Woodham, a Nutrition Nurse Specialist from the gastroenterology ward has joined the team to support the care of the patients who are on home parenteral nutrition.

For further details about the charity see the website at www.nightingaletrust.co.uk

Award triumph for Trust team

The Prescribing, Information and Communications System (PICS) team has won the ‘best use of IT to promote patient safety’ category in the prestigious eHealth Insider

(EHI) Awards 2014. The team are pictured receiving their award. In the November issue of news@QEHB the wrong image was published. Apologies for the error.

See www.uhb.nhs.uk for the latest news

10

University Hospitals Birmingham NHS Foundation Trust | DECEMBER 2014

Medic@Work - new portal to help doctors with career management The Trust has launched a new portal to aid doctors in the management of professional registration documentation and professional development.

Every five years doctors are required to undergo revalidation. Simply put, revalidation is the process by which licensed doctors are required to demonstrate they are up-to-date with appropriate training and fit to practice.

Revalidation aims to give extra confidence to patients that their doctor is being regularly checked by their employing NHS trust and the General Medical Council.

The Medic@Work portal provides a central resource for doctors to upload appraisal information, peer reviews, evidence of mandatory training, continual professional development, job plans and other required details.

As part of the launch, all appraisals from November are to be carried out via the new system.

Gaynor Watters, Revalidation Support Manager explains: “The portal is a great tool for doctors and really streamlines the process of revalidation.

“Doctors can easily upload information to the system, from an icon on their desktops, without having to fill out masses of paperwork. It also is a very visual tool using colour coding to show what is required.

“Once they have met all the requirements on the revalidation list the dash board display turns green to show that they have provided satisfactory evidence.”

The one-stop-shop portal can be easily accessed by the Medical Director so they can monitor doctors’ progress and receive notification if any concerns are raised by the General Medical Council.

The system can be used to prompt doctors when their appraisal is due and send reminders or actions to medical staff.

For more information about how to use the Medic@Work portal, see the Revalidation pages on the intranet or contact the Revalidation Team: revalidation@uhb.nhs.uk

(L-R) Abdul Faisal, Mark Garrick, Gaynor Watters and James Bentley

Groups offer help: Patients, families and staff can turn to support from a range of groups at the Trust ALOPECIA Impartial information and mutual support to cope with hair loss Contact Jenny: 07760 95885, 0121 440 5794, or email jen@araucaria.demon.co.uk, www.alopeciaonline.org.uk ANN CONROY TRUST Support and education for patients living with Syringomyelia and Chiari malformation. www.annconroytrust.org Tel: 01964 535448 BECHET’S SYNDROME SOCIETY Helpline: 0845 130 7329. Email: Info@bechetsdisease.org.uk.

Website: www.bechets.org.uk. Birmingham group contact: 07886 304018 or email: anishaz@hotmail.co.uk BIRMINGHAM ARTHRITIS RESOURCE CENTRE The resource centre is located at Birmingham Central Library, Chamberlain Square, Central Birmingham. Tel: 0121 464 2708 Email: barccentre@bham.ac.uk or Website: www.barc.org.uk BIRMINGHAM EPILEPSY SOCIAL CLUB New members welcome. Meets Thursday 6pm - 8.30pm.

Ladywood area. Call: 0121 747 7128.

BREATHE EASY: THE BRITISH LUNG FOUNDATION This group meets on the fourth Wednesday of the month from 2pm-4pm in the lecture theatre at Moseley Hall Hospital Telephone 0116 249 5780. Email: midlands@blf-uk.org BRITISH SJOGREN’S SYNDROME ASSOCIATION For everyone living with lung disease. Birmingham South Group meets monthly at Moseley Hall Hospital 2 -4 pm. Contact BLF Direct on 03000 030 555 or go to www. blf.org.uk BURNS SUPPORT GROUP It meets on the first Monday of each month, with the exception of August and December, currently in Plastics Seminar Room at Selly Oak Hospital. For more details contact Chris Martin or Gill Window on 0121 627 8779.

HEAD AND NECK PATIENTS SUPPORT GROUP Meets Bi-monthly at the Morris Centre Club QEH Contact: Des McGuire Head and Neck Counsellor.

HEADSTART BIRMINGHAM Aneurysm and Arteriovenous Malformation Support Group Meetings are held on the first Friday of the month between 7pm and 9pm. Seminar room in outpatients dept at QEHB. Contact: Patricia Hewlett – 0121 459 7147.

HEADWAY Acquired brain injury drop in service.

Wednesday 1.30pm -4.30pm wards 407, 409 & 411.

4.30pm - 5.30pm Second floor restaurant, Queen Elizabeth Hospital Tel: 0121 457 7541.

HAEMATOLOGY SUPPORT GROUP Meeting at the Centre for Clinical Haematology on a monthly basis for information, social events, friendship and mutual support. Tel 07766875111 or email: Haematologys@yahoo.co.uk.

HAEMOCHROMATOSIS WEST MIDLANDS SUPPORT GROUP Offering support and raising awareness. We hold regular local meetings. Tel: 0121 457 8986, Email;info@Haemochromatosis WM.org.uk, Website: www.HaemochromatosisWM.org.uk HOME FROM HOSPITAL CARE Free support to Birmingham patients on discharge from hospital Including information, shopping, befriending and respite care.

Tel: 0121 472 4499.

INSULIN DEPENDENT DIABETES TRUST Listening to people with diabetes and their carers. Tel: 01604 622837. Email: enquiries@Iddtinternational.org or website at www.iddtinternational.org KIDNEY PATIENTS’ ASSOCIATION Runs local groups across the West Midlands.

01922 644982 flintnf@aol.com www.kidneymatters.co.uk

BUSY B’S Support group for people with stomas and bowel disease.

Tel: 0121 627 8343.

LARYNGECTOMY SUPPORT GROUP Meets monthly at British Legion social club, Quarry Lane, Northfield. A patient led group. Organised speakers at each session. Tel: 0121 627 2360 or 0121 627 2248.

CYSTITIS & OVERACTIVE BLADDER FOUNDATION Advice line: 0121 702 0820. Email: info@cobfoundation.org and website at www.cobfoundation.org

LET’S FACE IT Support group for people with any form of facial disfigurement Tel: 01843 833 724.

DIGNITY IN CARE SUPPORT GROUP The group run the Memory Lane Cafe for patients with cognitive impairment and their carers. Cafe is open Wednesday afternoons. Email: memorylanecafe@uhb.nhs.uk, www.dignityincare.org.uk

MILITARY PATIENTS Military patients will be visited by a representative from the Royal Centre for Defence Medicine (RCDM) who will attend to their administrative, welfare, pastoral and spiritual needs.

GET-A-HEAD Fundraising and support group for patients who have had head and neck cancer. 0121 371 5046 www.getahead.org.uk GROWN-UP CONGENTIAL HEART PATIENTS’ ASSOCIATION Supports young people and adults born with a heart condition.

Tel: 0800 854 759.

NATIONAL RHEUMATOID ARTHRITIS ASSOCIATION Birmingham group at www.brasg.org.uk, Heart of England group contact 01628 823 524, national website: www.nras.org.uk OESOPHAGEAL PATIENTS ASSOCIATION (OPA) National charity offering support and information to patients and carers affected by oesophageal and stomach cancers. Birmingham group hosts two meetings per year. For information contact

0121 704 9860, email: enquiries@opa.org.uk Website: www.opa.org.uk PAIN FATIGUE SUPPORT Meets first Thursday of the month. Noon to 2pm, Erdington Methodist Church. Tel: 0300 330 0640. Email: painfatiguesupport@hotmail.co.uk.

PATIENTS’ READING GROUP Meets Tuesdays, Weoley Castle Library. 2pm-3.30pm. To book call 0121 464 1664.

PITUITARY FOUNDATION The meetings for 2015 are; Saturday 28th February 2015 at Fisher House, Saturday 6th June at the Morris Centre Health & Fitness Club, and Saturday 26th September also at the Morris Centre. All meetings are from 10.30 a.m. Details on our website at birminghampituitarygroup.weebly.com QE LIVER TRANSPLANT SUPPORT GROUP The group meets at 7.30pm on the 3rd Monday of every month (except July and August) in the Seminar Room, QE Hospital.

Tel: 0121 627 2089 or 01902 679333 (after 7.30pm).

ROY CASTLE LUNG CANCER SUPPORT GROUP Held 1st Tuesday of every month, Birmingham Heartlands Hospital. Tel: 0121 424 1433 Contact: Lynne Reaper.

THE NATIONAL OSTEOPOROSIS SOCIETY The National Osteoporosis Society runs a local support group based in Birmingham. 0121 429 7366 www.nos.org.uk THE STROKE ASSOCIATION Supporting people affected by stroke. Tel: 0303 303 3100 (Mon-Fri, 9am-5pm) Email: info@stroke.org.uk www.stroke.org.uk TINNITUS Practical support and advice for sufferers including group sessions and newsletters. C/o Birmingham Institute for the Deaf, Ladywood Road, Edgbaston, Birmingham, B16 8SZ. Eileen: 01384 831032. Email info@tinnitusbham.org.uk TRACHEOTOMY SUPPORT New group for patients following tracheotomy. 0121 627 2248.

VASCULITIS SUPPORT GROUP WEST MIDLANDS (VSGWM) Support group for sufferers of Systemic Vasculitis (e.g. Wegener’s granulomatosis) as well as support for carers. The VSGWM circulates useful information and ideas. 0121 243 5621.

WEST MIDLANDS BRAIN TUMOUR SUPPORT GROUP Boardroom, Main Building, Old Queen Elizabeth Hospital, Edgbaston. Meets third Monday of the month, noon to 2pm.

Contact Sue Wreglesworth on: 0771 7175 236.

Email: sue.wreglesworth@braintumouruk.org.uk YOUNG ADULTS CANCER SUPPORT GROUP Is run by a group of young adult cancer patients to offer support for people who have similar needs. No strict age limit but current members in 20s, 30s and 40s. Meetings usually last Wednesday of month. Contact Vicky Stock on: 0784 589 7760.

Email: stock.vicky@yahoo.co.uk

Steps have been taken to ensure this information is up to date but please contact the group directly before undertaking a journey.

Support group coordinators can email revisions to their entry to: communications@uhb.nhs.uk. Please mark the email – support group revision.

Delivering the best in care

11

DECEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

RESEARCH NEWS

Groom’s dedication to golden hour study Many people find it difficult to sleep in the early hours before their wedding but few are at work analysing blood samples at 1am.

Jon Hazeldine is so dedicated to his job that even on the day of his wedding he was at the Queen Elizabeth Hospital Birmingham testing specimens brought in by paramedics as part of a unique ‘Golden Hour’ study.

The study, which began in May, is the first of its kind and is being conducted by staff from the NIHR SRMRC. Jon, 28, a post-doctoral research fellow who lives in Great Barr, said: “In emergency medicine the ‘golden hour’ refers to a window of 60 minutes from the moment of critical injury in which prompt medical treatment is key to survival.

“The NIHR SRMRC team has trained paramedics to take blood samples from trauma injury patients at the scene which are rushed back to our labs for immediate analysis, day and night.

“We want to know why some patients survive or recover from a major injury better than others and we believe that the body’s response to trauma during the golden hour is key.”

Jon met his wife Zoe, who works in insurance, at university. He studied human biology as an undergraduate and then did a Masters in immunology where he met Professor Janet Lord, who is leading the Golden Hour study.

“Luckily Zoe is very understanding!” said Jon. “I love my job so am happy to come in at all hours of the day and night but I did manage to leave the ‘on-call’ phone with a colleague when we went on our honeymoon in Fuerteventura.

“It may have been the shortest marriage on record otherwise!”

The first sample arrives from the trauma scene within an hour and Jon gets to work analysing this before further samples arrive between four and 12 hours later.

Spotlight to be on concussion in sport

Jon Hazeldine, post-doctoral research fellow

“Training paramedics to take samples in the first hour after injury has enabled us to ‘access’ patients at the trauma site and then a number of factors make what could be a very difficult project a lot easier,” added Jon. “Since April 2012, members of the team have worked in shifts and on call to provide a 24/7 trauma research nurse team, which operates 365 days a year.

“They and neuro-trauma clinical research fellows Mr David Davies and Dr Zhangjie (Jack) Su ensure the organisation and communication

is first class, making it easier to know when patients are recruited and when blood samples will be taken.

“Certainly without their work and effort the project would not be as successful as it is and as enjoyable to be a part of.”

The NIHR SRMRC Golden Hour study is being conducted in collaboration with the West Midlands Ambulance Service.

To find out more please visit www.srmrc.nihr.ac.uk.

Think bike...think bright Cyclists are urged to attend a special safety event to pick up tips and advice about how to stay safe on the roads this winter.

The session on Tuesday 9 December runs from 10am to 3pm in the main atrium of Queen Elizabeth Hospital Birmingham (QEHB).

The campaign is being led by the NIHR SRMRC, which focusses on the prevention and treatment of traumatic brain injury.

Professor Tony Belli, Director of the NIHR SRMRC, said, “Shockingly, QEHB has treated up to 83 cycling-related injuries in just one month.

Improving cycling safety is key to preventing cycling accidents and the traumatic injuries that can result.”

Borut Fonda, a researcher from the School of Sport, Exercise and Rehabilitation Sciences at the University of Birmingham, will be on hand during the day to offer expert cycling safety advice in an attempt to reduce those numbers.

Borut, who is also a former international

The National Institute for Health Research Surgical Reconstruction and Microbiology Research Centre (NIHR SRMRC) is a national centre for trauma research, bringing together the pioneering advances in surgery and infection control made by military and civilian scientists and medics working together.

Based at QEHB, the centre harnesses expertise from the Ministry of Defence (MoD), University of Birmingham (UoB) and QEHB. news@QEHB looks at some of the latest work which is helping to make a difference to the care of patients.

cyclist for Slovenia, said: “It is extremely important to educate cyclists about ways to promote safer cycling, particularly as we see large increases in the number of bikes on our roads.

“This can include simple strategies such as improving your visibility and improving your bike handling skills.

“I encourage every cyclist, and every friend or relative of a cyclist, to stop by for some useful information and practical tips.”

On the day, there will be a chance to find out more information about Borut’s research, and the exciting research taking place within the NIHR SRMRC, which is a collaboration between QEHB, the University of Birmingham, and the Ministry of Defence.

Borut Fonda

For more information call Rosie or Hannah on 0121 371 4223

(L-R) Professor Tony Belli, Dr Zhangjie ‘Jack’ Su, Mr Doug Hammond, Dr Michael Grey, Mr David Davies and Chris Wright.

Members of the team from the NIHR SRMRC will lead a Concussion in Sport Symposium at the University of Birmingham on Monday 8 December.

This free event is open to all and will take place from 6:30pm to 8:30pm in the Sport, Exercise, and Rehabilitation Sciences department.

The evening will get underway with Dr Michael Grey discussing the dangers of concussion.

Professor Tony Belli, Director of the NIHR SRMRC, Dr Jack Su and Mr David Davies will talk about their ongoing cutting edge concussion research.

Insights from the pitch-side will be given from Moseley Rugby Club player Anthony Carter, Mr Doug Hammond and physiotherapist Andy Middlebrook.

There will be an opportunity to pose questions to the panel of speakers at the end of the event and all attendees will be entered into a free prize draw.

The evening event has been organised by University of Birmingham medical student Steffan Griffin.

For more information and to register for this event visit: http://bhamconcussion.eventbrite.co.uk

To share your research stories contact Rosie Sanderson and Hannah Brooks.

Email: rosie.sanderson@uhb.nhs.uk and hannah.brooks@uhb.nhs.uk

See www.uhb.nhs.uk for the latest news

12

University Hospitals Birmingham NHS Foundation Trust | DECEMBER 2014

Advertorial

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UHB NHS Foundation Trust has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does UHB NHS Foundation Trust endorse any of the products or services.

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Call the sales team on 01909 478822 Every possible care has been taken to ensure that the information given in this publication is accurate.Whilst the publisher would be grateful to learn of any errors, they cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners.

Octagon Marketing Company Ltd. ©2014 Britannic Chambers, 8A Carlton Road,Worksop, Nottinghamshire S80 1PH.Tel: 01909 478822

OCTAGON M ARK ETING COMPANY LTD

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DECEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

If you had a magic wand, where would you wave it at the hospital?

Would you use your powers to improve patient experience? Maybe there is a piece of equipment that would transform your daily working life?

We’re giving you the chance to sprinkle some magic with the return of our grant scheme aimed at staff and the public.

We have five grants of £1,000, 10 x £500 grants and 25 x £250 grants available.

As the people on the ground, we know that you are the ones who can really see where improvements should be made in the hospital.

So, if you’ve got an idea that you think could transform the lives of patients at the hospital, we would love to hear from you.

Here are just a few examples of what we funded last year…

■ Provided radios for patients on ward 728, thanks to a request from housekeeper Linda Scott who wanted to bring patients together and spark conversation.

■ Funded three lockers for every MRI scanner, which reduced waiting times, boosted morale and improved patient care, following a request from Senior Radiographer Alison Stephenson.

■ Bought a play table and train set for the children’s play room in the Emergency Department, after Lead Nurse Denise Wixey applied for a grant.

Dates for your diary

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Assistant Nurse Practitioner Amy Rogers who saw a need for more toys in the play area

Senior Radiographer Alison Stephenson who successfully applied for a grant

■ Created a calming space for patients who find coming to the hospital distressing by bringing a projector to a new sensory room within the hospital, thanks to a request from Epilepsy Clinical Nurse Specialist Nicole Toghill.

■ Purchased a range of objects and activities for elderly patients including CD players, DVD players, toiletries, Sony headphones, art supplies and playing cards, following a request from Assistant Nurse Practitioner Amy Rogers.

To submit your suggestion for a grant award please write to charities@uhb.nhs. uk and tell us a bit about yourself. We would love to know who you are, what you would spend the money on, how it will improve the lives of patients or staff and how much you would like to receive.

Please send your suggestion by the 31 December 2014. We will review all applications in the new year.

Sight-saving op Eye specialists have helped to save a man’s eyesight with a new £79,000 laser funded by QEHB Charity.

At the age of six, Kieran Bayliss was diagnosed with Type 1 Diabetes after a bout of chicken pox triggered a rare genetic response that led to his pancreas shutting down.

A year later doctors believed that he would likely lose all his sight before he turned 60 but medical advances have given fresh hope to Kieran, who lives in Redditch with wife Michelle and four sons.

Diabetic eye disease or diabetic retinopathy can cause the blood vessels in the retina (the photographic film of the eye) to either become blocked, leak or bleed, depriving those affected of their vision.

Approximately 40 per cent of type one diabetes sufferers and up to 20 per cent of type 2 diabetes sufferers will develop some degree of diabetic retinopathy that could potentially, if left untreated lead to blindness.

Kieran, 31, who attended the Diabetic Eye Clinic, said: “The first laser treatments I had were uncomfortable and sometimes very painful; it wasn’t something I looked forward to - even though I knew it would help save my sight.

“I didn’t want to be in the position where I wouldn’t be able to see my boys, or my wife – how would I support them? As a carpenter and a shop fitter, my family rely on me - losing my sight is as bad as I could imagine.”

Kieran’s ophthalmic consultant, Marie Tsaloumas, who has been treating him since he was about 18, is delighted that the new laser is bringing benefits to patients.

“When I first started laser treatment on Kieran, it could take over an hour for each session, with frequent pauses so that the treatment could be tolerated. With the Pascal Laser, treatment takes 10 to 20 minutes to perform without having to stop due to pain or discomfort.

Pub quiz The Plough, 2014 Harborne, High Street.

DECEMBER The Plough Harborne is holding a quiz night in support of young people with cancer at the Queen Elizabeth Hospital Birmingham.

Come along from 8pm and show your support, and remember to bring the friends with the biggest brains!

Plus, if you’re an NHS staff member you can enjoy a 10% discount on production of your ID badge.

Patient Kieran Bayliss with ophthalmic consultant, Marie Tsaloumas

“The old laser would only fire a single beam to one area at a time; the Pascal offers up to 25 simultaneous shots that are fully adjustable to pre-determined patterns and intensity. This massively reduces the amount of time a patient needs for one treatment session,” she added.

The Pascal Laser is not usually funded for hospitals on the NHS and was paid for with funds raised by the hospital charity’s Eye Appeal.

It has enabled the Diabetic Eye Clinic to double the number of patients having retinal laser treatment each session, due to its increased speed and improved patient comfort – the number of patients not attending their appointments also reducing as a result.

“Some patients have been reluctant to proceed with the retinal laser treatment in the past. With the Pascal, most of those fears can be put aside, it is more patient friendly, and it is comparatively quicker, and definitely more comfortable”.

Mike Hammond, Chief Executive of QEHB Charity, said: “We’d like to say a huge thanks to all those who have donated to our Eye Appeal and to manufacturers Topcon for their support.

“Together we are preventing more people like Kieran from losing their sight.”

Christmas carol concert It’s that time of year again! With Christmas just around the corner now is the perfect time to get your ticket to QEHB Charity’s annual fundraising Christmas Carol Concert.

Join patients, staff and friends for a festive sing-a-long, headlined by the RAF Cosford Military Wives Choir. Other junior school and local choirs will also take part, this year raising money for Fisher House, a ‘home away from home’ for military patients and their families.

This year’s concert will take place at 7.30pm on Thursday 18 December at St Philip’s Cathedral, Colmore Row, Birmingham, B3 2QB. Doors open at 7pm, with mulled wine and mince pies available afterwards, together with charity Christmas cards.

Michael Tivey, Fundraising Assistant at QEHB Charity, said: “We sell out every year so if you’d like to enjoy what promises to be a wonderful evening then please buy your ticket soon to ensure you don’t miss out.”

Tickets cost £6 for adults and are free for children under 16 years. To buy a tickets visit www.qehb.org/shop/featuredproducts/christmas-carol-concert/ or call 0121 371 4852.

If you can’t make the concert, why not consider becoming a Friend of Fisher House instead?

By donating just £2 per month by standing order, you can fund a night of free accommodation for the family of a military patient. To learn more or to request a standing order form, please contact QEHB Charity on 0121 371 4852 or email charities@uhb.nhs.uk

Busy Bees Christmas open 2014 day with market DECEMBER 6pmto 8pm, Busy Bees Nursery, 160 Metchley Park Road, Birmingham, B15 2TX. Come along to Busy Bees Christmas Open Day and enjoy a whole host of festive activities!

Why not pay Santa a visit in his grotto, browse the Christmas craft stalls or snack on the tasty festive treats?

All money raised by the event will be donated to Fisher House, a ‘home away from home’ for military patients and their families.

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For more information please call Sian Averill on 0121 371 4852 or visit www. busybees.com.

Skydive or wing walk for QEHB 2015 Charity Hinton Airfield, MAY - SEP Brackley and Damyns Hall aerodrome, Essex Are you an adrenaline junkie?

Perhaps you’re looking for a thrill? Want to raise money for an appeal of your choice?

Then why not take part in one of our tandem parachute jumps or dare-devil wing walks and help raise valuable funds for the hospital charity!

A £30 deposit gets you a place on one of our jumps, followed by a minimum of £300 in sponsorship. For the wing walk, book your place with a £50 deposit and raise a minimum of £1,000 for QEHB Charity.

2015

For a list of dates or for more information call Laura Power on 0121 371 4852. To book online go to: www. qehb.org/shop/tickets-and-events/ parachute-jump-deposit or www.qehb. org/shop/tickets-and-events/wingwalking-2015.

Could you be a QEHB Charity volunteer?

Queen Elizabeth Hospital Birmingham Charity needs volunteers to help with a variety of activities. From manning the weekly atrium stands on the hospital site to taking part in bucket collections, or lending a hand at larger events like the Bupa Half Marathon, gala dinners and family fun days, QEHB Charity needs you!

To get involved please email: QEHBCvolunteer@gmail.com

To make a donation to any of the appeals mentioned please visit www.qehb.org or contact the charity’s team on 0121 371 4852

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University Hospitals Birmingham NHS Foundation Trust | DECEMBER 2014

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DECEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

No. 3586

Your monthly puzzle challenge Quiz Challenge

CROSS CODE 8

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4. Which American awards are given annually in the fields of drama, musical composition, journalism and literature?

5. In law, what is double jeopardy?

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EACH number in our Cross Code grid represents a different letter of the alphabet. You have three letters in the control grid to start you off. Enter them in the appropriate squares in the main grid, then use your knowledge of words to work out which letters should go in the missing squares.

As you get the letters, fill in other squares with the same number in the main grid and control grid. Check off the alphabetical list of letters as you identify them.

MAGIC SQUARE

SO RESOLVED APPEAL

HOW many words of four letters or more can you make from this Nonagram? Each word must use the central letter, and each letter may be used only once. At least one word using all nine letters can be found.

Guidelines: 17 Good; 20 Very Good; 24 Excellent.

Any word found in the Concise Oxford Dictionary (Tenth Edition) is eligible with the following exceptions: proper nouns; plural nouns, pronouns and possessives; third person singular verbs; hyphenated words; contractions and abbreviations; vulgar slang words; variant spellings of the same word (where another variant is also eligible).

USING all 16 letters of the phrase above, form four words each of four letters which will fit in the grid to form a magic square in which the words can be read both horizontally and vertically.

6. Which disease is caused by an increase of pressure in the eyeball?

7. In which country did the Eureka Stockade incident happen in 1854?

8. Which mineral is used as a lead substitute in shotgun cartridges to protect wildlife?

9. Who directed the film Blue Jasmine, for which Cate Blanchett won an Oscar for Best Actress?

10. The island of Texel is part of which country?

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EACH row and each column must contain the numbers 1 to 9, and so must each 3 x 3 box.

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HERE are two miniature fivesquare crosswords using the same grid – but the letters have been mixed up.

You have to work out which letters belong to which crossword.

EQUALISER 3 10 2 8 12 8 8 8 8 3 6 2 PLACE the four signs (add, subtract, multiply, divide) one in each circle so that the total of each across and down line is the same.

All puzzles on this page are supplied by Sirius Media Services.

To try more of our puzzles interactively online go to www.puzzledrome.com

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PZ1P3586 © Sirius Media Services Ltd

CROSS CODE 1

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MAGIC SQUARE: tore; open; read; ends.

WORD PYRAMID: Burn one’s fingers.

EQUALISER: Clockwise from top left – add; subtract; multiply; divide.

Total: 10.

FIVE ALIVE:

(1) Across – Wedge; Exits; Today.

Down – Wheat; Dried; Essay.

CRYPTIC CROSSWORD: Across – 1 Ecstatic; 6 Vote; 8 School; 9 Recipe; 10 Tabulation; 12 (2) Across – Abbot; Udder; Elect.

Down – Abuse; Badge; Tarot.

Flatly; 14 Deduce; 15 Isle of Dogs; 19 Cobble; 20 Willow; 21 Dyne; 22 Daylight.

NONAGRAM: Down – 2 Cock; 3 Trout; 4 Tallboy; 5 Carol; 6 Vacated; 7 Top-notch; 11 afar; after; alar; alert; altar; alter; Old story; 13 Tremble; 14 Doorway; 16 Fiend; 17 Salmi; 18 Cosh.

antler; antral; area; arena; arrant; artel; earl; earn; errant; falter; fare; farl; fart; fear; feart; feral; fern; flare; frae; FRATERNAL; fret; larn; later; learn; learnt; narrate; near; raft; rafter; rale; rant; ranter; rare; rata; rate; ratel; real; rear; reft; renal; rent; rental; reran; tare; Down – 2 Bled; 3 Either; 4 Agreed; 5 Earn; 6 Lesion; 7 Stable; 11 Trust; tarn; tear; tern; trefa.

QUICK CROSSWORD: Across – 1 Abnegate; 6 Loss; 8 Axe; 9 Lecturer; 10 Slap; 12 Lever; 14 World; 17 Roar; 18 Domineer; 20 Splinter; 24 Clue; 25 Teeny; 26 Repay; 29 Dive; 30 Reaction; 31 Ski; 32 Felt; 33 Stranger.

12 Ladle; 13 Roger; 14 Wig; 15 Reply; 16 Dried; 19 Any; 21 Petite; 22 Ingest; 23 Repair; 24 Caftan; 27 Iris; 28 Tome.

listening to you Contact the editor: Annie Roberts, news@QEHB, Trust HQ, QE Medical Centre, Edgbaston, B15 2PR. Email: annr@dircon.co.uk. Designed by graphics@uhb.nhs.uk

news@QEHB 2014_12_December_1.indd 15

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DOWN 2. Peacekeepers have security number to gain access (5) 3. Gave prominence to 4. Powerful candy I’m confused defaulter losing a distributing! (7) pound (8) 8 & 9. Have similar tastes and 4. Dorothy is a long time showing background and be understood feebleness of mind (6) by others? (5,3,4,8) 5. One’s arranging votes 10. Barely in accordance with the against (4) facts (4) 6. One of us taking a certain 12. Most of the climbers warm step (7) up in preparation (6) 7. Old jokes that need to be cracked? (9) 14. Cricketer on the water in France had a boat (6) 9. Pure bloomer has the colour of snow (4-5) 16. Rod is the magician’s 11. Defend keep (8) assistant (4) 13. Fellow consumed first 17. Niggardliness of girl in the elephant – or sea creature (7) dining area (8) 15. Do not leave mother in 20. Undecided when on the check (6) scales? (2,3,7) 18. Ninety fish going round do 21. Turn out on Merseyside (7) better? (5) 22. Blue and white flower (4) 19. Departed, but still here? (4)

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PREVIOUS SOLUTIONS QUIZ CHALLENGE: 1 A police aircraft; 2 Tennis; 3 Tequila; 4 That a quoted word or phrase is appearing as originally written; 5 Lord Denning; 6 Music halls; 7 Her Majesty’s Customs and Excise; 8 The Iceni; 9 All of them; 10 Recurring natural phenomena.

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ACROSS 1. Miss a chance to keep one’s hands warm (4)

Perform the first calculation in each line first and ignore the mathematical law which says you should always perform division and multiplication before addition and subtraction.

1 6 2

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FIVE ALIVE UC

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WORD PYRAMID SPELL out a 15-letter word or phrase by moving from one chamber to another within the pyramid. You may only enter each of M the chambers once and may only F proceed through openings in the N A walls. The first letter may appear in any A M chamber.

CRYPTIC CROSSWORD

ACROSS 1. Regret deeply (9) 9. Short sleep (6) 10. Indian garment (4) 11. Pronoun (4) 12. Fall back (6) 13. Grave (7) 16. Flair (4) 17. Close (4) 18. Tame animal (3) 20. Fitting (3) 21. Distort, twist (4) 23. Immense (4)

25. Range of colours (7) 26. Exhilarate (6) 29. Rich and juicy (4) 30. Hitch (4) 31. Tinned (6) 32. Silent (9) DOWN 2. Glossy coating (6) 3. Dried grape (6) 4. Rustic (anag.) (6) 5. Russian emperor (4) 6. Friendly understanding (7)

7. Cipher (4) 8. Private conversation (4-1-4) 13. Study of language meaning (9) 14. Floating platform (4) 15. Incisive (5) 18. Bog fuel (4) 19. Distended (7) 22. Poignancy (6) 23. Ship (6) 24. Wanders (6) 27. Skating area (4) 28. Board game (4)

To visit our website scan this QR code with the reader on your smartphone. To download a free QR code reader, visit the app store

24/11/2014 12:45

Metchl

Site map

B15 2GW

ey Park Road

venue A m a sh Hintle

ing Old QE Park D rk – Car Pa tient Trust HQ

Busy Bees Nursery

99, 647

Birmingham Women’s Hospital

Shuttle

A&E

Harb

Shuttle

TAXI

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Patient / Visitor (non - A&E & CDU)

Learning Hub

48, 98, 99 48, 76, 84, 98, 99, 647

ive

New QEHB Parking – Car Park A

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Parking on the Queen Elizabeth Hospitals site

48, 99, 647

When visiting our hospitals we recommend the following car parks.

For the new Queen Elizabeth Hospital Birmingham use Car Park A

Shuttle

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ts o siden

The Barberry (BSMHFT)

for re

76, 84, 98

The Oleaster (BSMHFT)

11 48

76, 84, 98

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Shuttle

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Visitor and Patient (non - A&E & CDU)

Shuttle

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Harbor

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(sat nav postcode B15 2WB – please note this takes you to Mindelsohn Way and will only work if you have updated your sat nav. When on the hospital site, please follow signs for Car Park A)

For the Old Queen Elizabeth Hospital use Car Park D (sat nav postcode B15 2TH)

ne

For the Emergency Department (A&E) or CDU use Car Park D

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(sat nav postcode B15 2TH)

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61, 63

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61, 63

Disabled Parking Parking Bus Stop Centro / WM Cycle Storage

The free shuttle Drop-off only bus service runs from Taxi rank 07:00-19:00 Monday-Friday Shuttle bus (excluding Bank Smoking Shelter Holidays).

Pedestrian Route

Entrance and info desk Entrance

news@QEHB 2014_12_December_1.indd 16

hn W ay

48, 98, 99

Main Entrance

Ambulances & Buses only

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University Station

Staff Car Park B1

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Medical School

Queen Elizabeth Hospital Birmingham

48, 99 647

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Staff Post Car Park E Graduate Centre

A&E entrance

CDU

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n Way Mindelsoh

Cancer Centre

Clinical and drop-off Decision Unit (15 mins waiting only) (CDU) entrance Shuttle

Nuffield House

Visitor / Pa U / A & E / CD

Old Queen Elizabeth Hospital

Shuttle

Staff Car Park F

Access to Busy Bees and Staff Car Park F only

Fisher Centre House Club

TAXI Shuttle

Correct at 06/06/13

24/11/2014 12:45