Doncaster Care Homes Directory Spring 2025 by Octagon D&M Ltd

luxury

• CQC rated: “Outstanding Quality of Care”

• Doncaster’s only care home to achieve the prestigious National Gold Standards Framework accreditation for End of Life care

• New purpose built ground floor bedrooms with shower ensuites

• All bedrooms with patio doors leading onto beautiful gardens

• Bedrooms with luxury Hammonds furniture with large smart TVs

• Complimentary ultrafast broadband

• Four individually landscaped gardens with fountains and tranquil patio areas

• Finalist in Pinder’s Care Home Design & Build Award!

• The finest care in one of the most luxury care homes in the country!

care home

Sandrock House

Is this booklet for me?

This booklet will help you if you, or a friend or relative:

• Are thinking of moving into care home? Or

• Need a short break in a care home

What will this booklet tell me?

The information in this booklet will tell you:

• Who you can contact if you need help and advice about residential and nursing care

• What a care home is

• What the difference is between a care home and a care home with nursing

• Things that you may like to consider if you are choosing or moving to a care home

• About paying care home fees

Exploring my options

Most people only consider residential care only after something alarming happens – perhaps a fall or leaving on the gas at the home.

Care homes are not always suitable or required and other options should be considered first.

Speak to our Adult Contact Team on 01302 737391 or by email

adultcontactteam@doncaster.gov.uk about a range of alternatives such as;

• Reablement or rehabilitation - after a stay in hospital

• Telecare – simple gadgets to help you live independently

• Home Adaptations – Making your home more suitable for your needs

How can I get help?

If you are considering moving to a care home, we can offer you a care assessment. Someone from the Adult contact team can talk with you about the kind of help that you may need and how we may be able to support you. You can still contact Doncaster Council’s Adult Contact Team and ask for a care assessment, if you prefer to arrange and pay for your own residential or nursing care.

If you think that you need our help

please ask for advice and a care assessment by contacting;-

Doncaster Council’s Adult Contact Team: Telephone: 01302 737391

Email: adultcontactteam@doncaster.gov.uk

You can also contact the Care Quality Commission if you would like more help or advice regarding specific care homes:

Telephone: 03000 616161

Email: enquiries@cqc.org.uk

What is a care home?

We believe that most older people want to be able to stay in their own homes as long as possible. With this in mind we offer a full range of community support to help people enjoy a happy and secure life in their homes and communities.

Sometimes people are not able to remain in their own homes even with the community support available. They may therefore consider moving into residential care as their next home.

Care homes can offer different types of care, such as residential care or nursing care. Some care homes provide specialist care for people who require extra support,

- for example dementia or other mental health illnesses.

Residential care is available all around Doncaster, allowing people to choose a home which is close to family and friends, or in an area of Doncaster that is familiar to them. Homes are operated by local authorities, private companies and charities.

Some care homes provide care only for Adults aged 18 to 65, whilst others provide care for older adults. When we talk about care homes in this booklet, we are talking about care homes which have been inspected and registered with the Care Quality Commission. (For further details please see page 10).

Nursing and residential care homes

– what is the difference?

A residential care home offers accommodation, meals and personal caresuch as help with washing, dressing, meal times and going to the toilet. Residential homes offer care and support throughout the day and night. A nursing care home also offers accommodation, meals and personal

care, but the nursing care home also offers 24-hour presence of qualified nurses. Some care homes can offer both residential care and nursing care; these homes are

called “dual registration homes”.

Some homes offer specialist care- for example caring for people who have particular illnesses, such as Alzheimers or Parkinsons.

If you have had an assessment, you will have been told if you or your relative needs residential care, specialist care, or nursing care.

If you have any further questions please contact Doncaster Council’s Adult Contact Team:

Telephone: 01302 737391

Email: adultcontactteam@doncaster.gov.uk

Which type of home is best for me?

It is important to choose the right type of care home, so that the care home can offer you the level of support that you need. Please ask us for advice or an assessment and we will talk to you, your carers and your family and friends, about the type of care home we think would best meet your needs. We may also involve Doncaster Clinical Commissioning Group if we think that you may need support with your healthcare needs.

Please contact us for our advice and a care assessment by telephoning or emailing Doncaster Council’s Adult Contact Team:

Telephone: 01302 737391

Email: adultcontactteam@doncaster.gov.uk

You can also contact the Care Quality Commission if you would like more help or advice regarding specific care homes: Telephone: 03000 616161

Email: enquiries@cqc.org.uk

How much will I have to pay?

In Doncaster, each year the council sets rates for residential and nursing care home fees. There are different prices for residential care, nursing care and specialist care, and Doncaster also pay a premium to any homes. For fee information please contact our Adult Contact Team on 01302 737391 or by email adultcontactteam@doncaster.gov.uk as fees will

depend on your circumstances and whether you’ve been assessed as needing support and have been allocated resources to meet that need. Some care homes offer certain improved rooms in addition to their standard rooms. This may be due to the room’s larger size or having access to a private conservatory or bathroom, for example, and the care

home may charge a higher price than the council has agreed it will pay. If such a room is available and you choose to move into it, then a friend, relative or other person will

have to pay the extra amount to meet the price which the care home charges. This is called a Third Party Top Up. You cannot pay a Top up from your own income/assets.

Can I get help with the cost of my care home fees?

If you want us to help fund your care home fees you will need to have a care assessment. We will only fund your care if, following your care assessment, we agree that you need residential or nursing care. The council will carry out a financial assessment to work out the contribution you can make towards the cost of your care. This is done by looking at the benefits you receive and the value of your capital / assets.

In order to do this it is necessary for you to provide full, accurate and up to date information about your financial circumstances. If you don’t provide this information then the council may not be able to work out the level

of financial assistance to be given, therefore a standard or full cost charge would be applied. If you have total assets which are valued at more than £23,250 you will not be entitled to financial support from the council. Total assets valued at less than £14,250 will be ignored and you may be entitled to some financial support from the council.

If you have total assets valued between £14,250 and £23,250 then you may still be entitled to some financial support from the council but the value of your assets will affect the amount of support provided. These figures are reviewed in April of each year.

For free, confidential and independent fees advice contact First Stop on 0800 377 7070.

Funded Nursing Care and Continuing Healthcare

Funded Nursing Care

If you need a care home with nursing, the NHS will pay a contribution to your care; this is called Funded Nursing Care. The NHS pays this money directly to the care home to cover the costs of a nurse to be available at all times.

(High Band only applies for people who lived in a care home with nursing before 1 October 2007 and whose needs were assessed as High Band.)

NHS Continuing Healthcare

If you have some health needs you may also be eligible for funding from the NHS to pay

for some or all of your residential fees. Your care team, including an NHS nurse and a council care worker, will jointly assess your health and social care needs to determine if you may be eligible.

For more information about NHS Continuing Healthcare and Funded Nursing Care: Telephone: 01302 566356

Email: donccg.doncastercontinuingcare@nhs.net Website: www.dh.gov.uk/en/Social Care/Deliveringadultsocialcare/ Continuingcare/index

The essential standards of quality and safety you can expect

From 1 October 2010, health and social care providers have been responsible for ensuring their services meet the Care Quality Commissions Essential Standards of Quality and Safety. The Care Quality Commission (CQC) will register, and therefore license, care services if they meet essential standards and monitor them to make sure they continue to do so. CQC have a wide range of actions they can take if they find care services are not meeting essential standards.

The essential standards

1. You can expect to be involved and told what’s happening at every stage of your care

• You will always be involved in discussions about your care and treatment, and your privacy and dignity will be respected by all staff.

• You will be given opportunities, encouragement and support to promote your independence.

• You will be able to agree or reject any type of examination, care, treatment or support before you receive it.

2. You can expect care, treatment and support that meets your needs

• Your personal needs will be assessed to make sure you get care that is safe and supports your rights.

• You will get the food and drink you need to meet your dietary needs.

• You will get safe and co-ordinated care where more than one care provider is involved or if you are moved between services.

3. You can expect to be safe

• You will be protected from abuse or the risk of abuse, and staff will respect your human rights.

• You will be cared for in a clean environment where you are protected from infection.

• You will get the medicines you need, when you need them, and in a safe way.

• You will be cared for in a safe and accessible place that will help you as you recover.

• You will not be harmed by unsafe or unsuitable equipment.

4. You can expect to be cared for by qualified staff

• Your health and welfare needs are met by staff who are properly qualified.

• There will always be enough members of staff available to keep you safe and meet your health and welfare needs.

• You will be looked after by staff who are well managed and have the chance to develop and improve their skills.

5. You can expect your care provider to constantly check the quality of its services

• Your care provider will continuously monitor the quality of its services to make sure you are safe.

• If you, or someone acting on your behalf makes a complaint, you will be listened to and it will be acted upon properly.

• Your personal records, including medical records, will be accurate and kept safe and confidential.

Wyndthorpe Hall and Gardens Care Home

Situated in the quaint and historic town of Dunsville, in generous private grounds sits Wyndthorpe Hall and Gardens Care Home. Comprising of two buildings, one being a grade two listed 18th century mansion which houses a dome ceiling and has been converted sympathetically. The second being a beautiful red brick purpose-built building with an idyllic walled garden. Both providing a high standard of person centred care in a home from home setting for our clients.

✔ We offer long term residential, dementia and nursing care.

✔ We also provide day care and short term/respite stays to give home carers a well-earned break.

✔ All meals are home cooked and freshly prepared by our cooks. Daily menu choices are available, and all special diets are catered for.

✔ There is a hair salon on site which is visited regularly by a professional hairdresser.

✔ Chiropody, eye testing service and other complementary therapies are also available by arrangement.

✔ We have a full time personal activities leader who provides a varied programme of activities for our clients varying from one to one, group activities, regular outings and frequent fundraising events throughout the year.

How does this system work?

• CQC look at the care you get rather than at systems and processes.

• CQC listen to what you’ve got to say about your treatment, care and support. CQC want you to have a bigger say in how they decide whether care services are meeting essential standards.

• CQC check how care services are meeting essential standards now, rather than in the past.

• CQC have a wide range of powers that allow them to act if they find that a care service is not meeting essential standards.

• CQC update their website when there are changes to report about checks, improvements or concerns.

All adult care homes are going through

a transitional registration process at the moment to determine if they are compliant with the new standards. From this CQC will have a new system for undertaking Compliance Reviews.

For more information about how any care home within this guide is doing based on these new standards or on the previous star rating system please go to http://www.cqc.org.uk/findcareservices.cfm or contact them using the following:

Care Quality Commission

National Correspondence Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Telephone: 03000 616161

Fax: 03000 616171

Email: enquiries@cqc.org.uk

Doncaster Council’s Monitoring Standards

Doncaster Council contracts with a number of private residential and nursing homes within the borough.

There is a dedicated contracts team. Within this team there are specific contract monitoring officers whose role is to ensure the principles of residential care, which are choice, dignity, fulfilment, independence, privacy and rights associated with citizenship are upheld.

The contract monitoring officers:

• Carry out care home visits to ensure effective performance and quality monitoring of contracted service providers to ensure that organisations meet contractual and legal requirements

• Monitor, evaluate and carry out quality audits on all private sector homes on a regular basis.

• Listen to the views of residents, families and or representatives.

• Actively link with other professionals e.g. District Nurses, Environmental Health and Infection Control Nurses.

The local authority takes positive steps to ensure the delivery of services are to the standards set out in the contractual agreement, alongside the Essential Standards of Quality and Safety.

Can’t go to Specsavers? They’ll come to you

We caught up with Kejal Shah who has been an Optometrist with Specsavers Home Visits for 8 years. She explains to us how this much-needed service works.

So, tell me more about the Home Visits service…

Our at-home eye test is very similar to what you would have experienced in-store, just with a few adjustments and specialist equipment to make it home-friendly.

Optometrists, like myself, carry out the eye test, adjusting it to your individual needs. If glasses are needed, experienced colleagues will help with frame selection and then return to fit them. And, it goes without saying, all customers are supported with ongoing aftercare.

In response to demand, we’ve also now launched a new audiology home visits service. So far, we have home hearing services in 19 locations in the UK, with plans to expand this over the coming months.

Who is able to benefit from a home eye test?

Put simply, it’s about bringing the service to your door, if you can’t get to one of our stores. So if you, a friend, or loved one, are unable to leave your home or care home unaccompanied, due to a physical or mental illness or disability, we can come to you.

There are a wide range of conditions and reasons why someone might not be able to leave their home. You can speak to us about your situation and we can help you understand if you or your loved one qualifies. What if someone is bedbound, or struggling with communication? Can you still help them?

The Home Visits service is designed to provide eyecare which is as individual as our customers are.

Some customers might be clinically vulnerable or they might be non-verbal or living with dementia. Depending on the situation, we might use pictures instead of letters for example. Even with a customer who is bedbound, we can change the position of the chart so we’re still getting completely accurate results. All the tests are adapted to fit the customer’s environment and comfort level. We can also speak to the customer or their loved one ahead of the visit, to address any questions or talk through the process.

Given that you provide such a personal and tailored service, does your care go beyond just an eye test?

Every colleague I know sees our services as something beyond just a job. Whether it’s sharing stories over a cuppa, popping something in the post for them, or passing them something out of reach, going that extra mile is such a rewarding part of our role. I only need to see a customer’s smile to know I’ve made a difference.

That’s a big part of what we do. Provide a personal service, tailored care and expertise, right to people’s homes, no matter what their situation – in homes, care homes or sheltered housing.

How do I find out whether someone is eligible?

You can head to our website at www.specsavers.co.uk/home-visits which features a simple step-by-step guide to eligibility and a wealth of information. Alternatively, you can call 0800 0890144

What should

I ask and look for

when visiting a care home?

This checklist gives suggested questions to ask and things to look for when visiting potential homes.

It’s a good idea to photocopy this checklist so you can use it for each home or scheme you visit. This list is not exhaustive and there may be additional questions you would like to ask. It may be helpful to visit the home or scheme more than once, perhaps at different times of the day.

You should ask Care Quality Commission

Name of care home

First Impressions

Does it have a friendly and welcoming atmosphere?

Do the staff ask about you and your interests?

Is it well decorated and well kept?

Does it look and smell ok?

Does it seem a comfortable temperature for you and other residents?

Do staff treat the residents in a friendly manner and respect their wishes on how they would like to be addressed (eg, as Mr or Mrs or by first name)?

Are staff caring and attentive towards residents?

Are there adequate members of staff on duty to give enough individual attention?

Are staff trained, experienced and qualified?

Are there people of a similar age to you, with similar interests, who you will be able to get to know further?

Are the other residents active and content?

or the individual care home that you are interested in for a copy of their latest inspection report. You can also speak to the inspector prior to visiting a home.

The following are just suggestions of what to look for when you are choosing a home, but there will be other things that are important to you. Do ask about them because this will help you make the right choice. It is important to ask the residents, as well as the staff, about life in the home. Use this handy comparison table to asses which care home might be more suitable.

Are there local facilities near the home, such as shops, places of religious worship or pubs that you will be able to access?

Does it have its own transport to enable you to get around, or is public transport easily accessible?

Will it be easy for you to keep in touch with your friends and family?

Is there parking for your friends and family when they visit?

The Building

Is there a garden that the residents can access safely?

Are there smoke detectors or fire extinguishers visible throughout the building?

Are fire exits and escape routes clearly marked?

Can wheelchair users move around it easily? If there is more than one floor, are there lifts?

Is there adequate wheelchair storage?

Are there call bells in the bedrooms and communal areas?

Are corridors and stairs suitable for people with sight impairment to get around easily (for example handrails painted a different colour)?

Bathrooms

Is there an en suite?

Are there toilets within easy reach of all communal facilities?

Are the toilets, baths and showers adapted to make them easy and private for residents to use?

Is there a choice of lounges?

Is there more than one TV room?

Is there a quiet room with no TV?

Is there a loop facility so that people who are hard of hearing can hear the television?

Is the furniture in the communal areas arranged in a comfortable way?

What are the homes policies on things such as alcohol, smoking and pets?

Is there a residents’ committee or group that you can be part of if you wish?

Name of care home

Care home A: ............................................................................................................................

Care home B: ............................................................................................................................

Care home C:

Care home D:

Care home E:

Bedrooms

Can you have a single room if you want one?

Do the rooms have their own bathroom and toilet en suite?

If you have to share a room, are there screens for privacy, and can you meet the other person beforehand to see if you get on?

What would happen if you did not get along with the person you were sharing with? Would there be an alternative room available?

Are rooms available for married couples?

Are you able to bring some of your own furniture and personal belongings to personalise your room?

Are you able to lock the door to your room?

Are you able to have a telephone in your room?

Are there adequate power points to be able to plug in all your electrical items, such as lamps, radio?

Are you able to influence what happens there?

Is there an additional member of staff whose job is to take special interest in your welfare?

Can you go to bed when you want to?

How often will your room be cleaned?

Can you help around the building if you want to?

Is it possible to buy items such as stamps, sweets and newspapers?

Is there a telephone that you can use in private and that meets any special requirements you may have (such as amplification)?

Personal possessions

Is there a secure place where valuables can be kept?

Does the home take responsibility for insuring residents’ possessions?

Are you allowed to bring pets with you?

Meals

Can you have your meals in your own room if you desire?

Is it possible to have meals other than at set times?

Are you able to have or make a snack whenever you want?

What time is the last meal of the day served?

Do today’s menus give a choice of dishes?

Do the menus seem to you to be well balanced and nutritious?

Can special diets be catered for?

Can menus include food that you particularly like?

Are the timing of meals flexible?

Personal care

Can you have a say in the way you are looked after/helped?

Can your friends and family have a say in your care plan if you would like them to?

Is there help with personal care if you require it (eg washing, bathing, going to the toilet)?

Can relatives or friends help you with personal care if you wish?

Do any of the following visit the home regularly?

• Dentist

• Chiropodist

• Opticians

• Hairdresser/barber

If your health gets worse can you continue to live there, with increased support from staff?

What aids does the home provide?

Would your family/friends be invited to a review of your care needs?

Leisure activities

Is there an activities co-ordinator?

Would you be able to carry on your existing hobbies or activities?

Are there new activities that you could get involved in, are regular classes held?

Are there regular social events and activities?

Name of care home

Care home A: ............................................................................................................................

Care home B:

Care home C:

Care home D:

Care home E: ............................................................................................................................

Running of the home

Is there a regular (eg monthly) Residents and/or Relatives meeting?

Who runs the home?

Are they the owner or manager?

How long have they been running it?

When can they be contacted? What happens if you need to contact them outside of their normal working hours?

How many residents are there?

What arrangements are there in place for making sure that people are safe in the event of a fire?

How many staff are there on duty?

• In the morning?

• In the afternoon?

• In the evening?

• At night?

How many staff have left and how many new staff have they had in the last year?

Are staff suitably qualified and experienced?

Are night staff awake or on call?

What qualifications do staff have?

What training do staff receive?

Religion

Does the home have facilities or services to enable your spiritual and cultural needs to be met?

Are there specific visiting times or can family and friends visit without restriction?

Will you be able to spend time with your friends and family in private?

Can you make and/or offer your visitors a drink or snack?

Can visitors stay for a meal?

Terms and conditions

Is there a written contract?

Are you able to see a copy before moving in?

Can you have a trial period, and how long will this last?

If you decide that you no longer want to stay there how much notice would you need to give?

What is the weekly charge for the care you need?

What does this charge cover?

Are there any additional charges payable, and, if so, what do these cover?

Are fees payable in advance or arrears, and are they payable weekly or monthly?

How often do the fees increase, and how is this increase decided?

What happens to your room if you have to go into hospital?

In what circumstances might you be asked to leave the home?

Does the home accept the fee rates paid by Doncaster Council? If not will a top-up be payable?

What happens if you run out of funds?

Problems

What happens if you are unhappy after you have moved in?

How do you make a complaint?

How can you make a compliment or a suggestion if you would like something to be changed?

The Doncaster Relatives and Residents Association

The DRRA is a voluntary support group for residents in nursing homes, residential homes and long stay hospitals, and the relatives of those residents. The group holds monthly meetings at Changing Lives, The Women’s Centre on Prince’s Street.

Meetings are held on the third Wednesday of each month, 7.00pm - 9.00pm, please call to confirm the meeting times. Of the 500,000 elderly people in the UK who live in this type of care, 2,000 are in the Doncaster area. At some time, this, and the quality of life in the homes, could affect you.

The Relatives & Residents National Association was founded in 1992 by a group of people who were relatives or close friends of elderly people in care homes. They had experienced and understood the practical and emotional difficulties relatives often encounter.

Many relatives have problems in coming to terms with the change in their own roles, for especially if they have been caring themselves for a long time. Some want to talk about their feelings of guilt. Some are concerned when care is not what they had expected but do not want to complain when they can see the pressures on staff. Some are worried about money.

Doncaster relatives and friends of elderly in care, decided to form our group, which launched in May 1999.

We meet each month providing:

• A listening ear

• Practical advice about problems

• The ability to raise issues with homes, local and health authorities and Government departments

• An opportunity to work with homes and others in ensuring the highest possible standards of care

• A chance to join a local group

• A regular contact

• Information about publications, conferences and presentations

• The opportunity to take part in surveys, consultations and opinion gathering. Our meetings are also open to home managers, owners, local authorities and members of other local groups.

We actively network with Carers UK, the Alzheimer’s Society, Doncaster Partnership for Carers and Healthwatch Doncaster. Our members include nursing professionals involved in various activities, members of the Carer’s Forum and former home lay assessors. We are, and have been, consulted on many issues due to the many changes in Social Care and the Health Authority, e.g. CCG’s and their trust status, hospital mergers, Carer’s Charter, Carer’s Strategy, Doncaster Equity Plan and NHS Doncaster. National Advice Line: 020 7359 8136 Mon - Fri: 9.30am - 4.30pm Doncaster Association: 01302 744459 or 01302 782697

Family carers

Are you a Carer?

It is recognised that the support carers provide to the person they care for on a daily basis can help that person live independently in their own home for longer. However, caring can be physically and mentally exhausting and emotionally draining.

The needs of the person being cared for can change over time, or they can decline very quickly. Before you realise it you could find yourself in a position where the person you care for is no longer able to look after themselves and, for whatever reason, you are no longer able to provide the care they need to manage on a daily basis. More often than not it is only when a crisis situation arises that carers contact social care services. However, it’s better for all concerned to look at all the options available before a crisis arises, residential or nursing care being one option.

As a carer, considering residential or nursing care with and for the person you care for can be extremely difficult. You will experience many feelings during this period such as guilt because you can no longer cope, so you may feel you are letting the person you care for down. It is important to know that you can only do so much as a carer and that the emotions you are experiencing are normal. The important thing is to get support to help you and the person you care for make the right decision.

What options are available?

It is important that you and the person that you care for explore all the options available to you. Social care services can help you do this. There may be more help that can be made available in your home that will help you both, such as equipment and/or, perhaps, more regular short breaks in a residential care home for the person you care for to give you time for yourself.

It is important, where possible, to talk through the options with the person you care for. If residential care is an option, perhaps the only realistic one, there may be a residential home close by that you may wish to visit together and perhaps the person you care for would like to have a trial stay. There may be people in the home that you know. The care home staff will also be able to tell you how you can be involved and what you can expect from them. This may help you both feel better about the situation.

However, if the person you care for is reluctant to discuss the situation or you are finding it difficult to progress with the move into residential care, then you may consider talking it through with a social worker, if the person you care for has one, or your GP. There are also local organisations that can help such as the local carers centre or the branch of the Relatives and Residents Association 01302 744459 or 01302 782697.

Residential and nursing care homes in Doncaster

Home name and address

Adeline House Care Home Queen Street, Thorne, Doncaster, DN8 5AQ

Albany House 5 Woodlands Road, Woodlands, Doncaster, DN6 7JX

Amphion View 19 Avenue Road, Wheatley, Doncaster, DN2 4AQ

Anchor House 11 Avenue Road, Wheatley, Doncaster, DN2 4AH

Bennfield House 65 King Edward Road, Thorne, Doncaster, DN8 4DE

Benton House Gattison Lane, Rossington, Doncaster, DN11 0EZ

Cantley Grange St Wilfrid’s Road, Cantley, Doncaster, DN4 6AH

Cedars Care Home Cedar Road, Balby, Doncaster, DN4 9HU

Chapel Garth EMI Residential Home

Central Avenue, Bentley, Doncaster, DN5 0AR

China Cottage Nursing Home 154 Owston Road, Carcroft, Doncaster, DN6 8EA

Every Sensation Care Ltd (01405) 815512

Albany Care Limited (01302) 723203

Amphion View Ltd (01302) 595959

Authentic Care Services Ltd (01302) 327004

Bennfield House Limited (01405) 812663

Benton Care Ltd (01302) 863188

Rosedale Care Services Ltd (01302) 534273

Cedars Care Home Ltd (01302) 310668

Bestcare UK Limited (01302) 872147

Complex

Doncaster Property Investment Fund Ltd (01302) 724815

Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk

For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Please contact the individual home to see if respite care is available. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.

Home name and address

Clarence House Care Home West Road, Mexborough, Doncaster, S64 9NL

Dr Anderson Lodge East Lane, Stainforth, Doncaster, DN7 5DY

Dunniwood Lodge

229-231 Bawtry Road, Bessacarr, Doncaster, DN4 7AL

Elm Park Care Home

Great North Road, Woodlands, Doncaster, DN6 7TZ

Ernelesthorp Manor & Lodge

Cow House Lane, Armthorpe, Doncaster, DN3 3EE

Flower Park Care Home

Rossington Street, Denaby, Doncaster, DN12 4BT

Hatfield House

Crookes Broom Avenue, Hatfield, Doncaster, DN7 6JQ

Headingley Court

Headingley Way, Edlington, Doncaster, DN12 1SB

Headingley Park

Headingley Way, Edlington, Doncaster, DN12 1SB

Ivy Court

Ivy Rose Ct, Greenfield Ln, Balby, Doncaster DN4 0PT

Liberty House

Goodison Boulevard, Cantley, Doncaster, DN4 6EJ

Crown Care VI Limited (01709) 578889

Serenity One Ltd (01302) 350003

Dunniwood Lodge (Doncaster) Ltd (01302) 370457

Bond Care (Darrington) Ltd (01302) 725272

Yorkshire Property Investment Fund Limited (01302) 834643

Trust Care Ltd (01709) 863327

Anchor Hanover Group (01302) 844889

Countrywide Healthcare Ltd (01709) 866610

Countrywide Healthcare Ltd (01709) 862542

Runwood Homes Limited (01302) 492323

Runwood Homes Limited (01302) 952005

Complex

Residential and nursing care homes in Doncaster

and address

Manor View Care Home

(inc Church View)

19 Manor Road, Hatfield, Doncaster, DN7 6BH

Montagu Hall Harlington Road, Mexborough S64 0QG

Northfield Care Centre

Chace Court, Thorne, Doncaster, DN8 4BW

Oaklands Care Home

82 Bawtry Road, Bessacarr, Doncaster, DN4 7BQ

Oldfield House

Laso Health Care Ltd (01302) 350877

Danforth Care Mexborough Limited (01709) 257155

WCG Northfield Ltd (01405) 816042

Oldfield Lane, Stainforth, Doncaster DN7 5ND Runwood Homes Limited

Rock House Residential Home

Tickhill Spital, Doncaster, DN11 9EZ

Rose House Church Street, Armthorpe, Doncaster, DN3 3AJ

535386

351410

Rock House Residential Home LimitedAndrew Pass (01302) 750225

Runwood Homes Limited (01302) 831450

Rowena House Old Road, Conisborough, Doncaster DN12 3LX Runwood Homes Limited (01709) 862331

Sandrock House Residential Care Home

53 Bawtry Road, Bessacarr, Doncaster DN4 7AA

St Mary’s Nursing Home 101 Thorne Road, Doncaster, DN1 2JT

Sherwood Care Homes Ltd (01302) 535634

Saroia Staffing Services Ltd (01302) 342639

Home name and address

Stoneacre Lodge Residential Home High Street, Dunsville, Doncaster, DN7 4BS

The Beeches Care Home Beech Road, Armthorpe, Doncaster, DN3 2DZ

The Dale Residential Home

Dale Road, Conisbrough, Doncaster DN12 3BZ

The Laurels Care Home High Street, Norton, Doncaster, DN6 9EU

Homes Limited (01302) 882148

Life Care (The Beeches) Limited

Mr Valentine Kearns & Mrs Alice Kearns (01709) 862176

Care Ltd (01302) 709691

The Old Rectory Nursing Home Church Street, Armthorpe, Doncaster, DN3 3AD The Old Rectory Nursing Home (Doncaster) Ltd (01302) 832032

The Parklands Care Home 26 Ellison Street, Thorne, Doncaster, DN8 5LD

Care Services Ltd (01405) 812233

The Richmond Allendale Road, Sprotbrough, Doncaster, DN5 8BS Crown Care IV Limited (01302) 782735

The Royal Care Home Queen Mary’s Road, New Rossington, Doncaster, DN11 0SN

Thorndene Residential Home 107 Thorne Road, Doncaster, DN2 5BE

Town Moor House 1-2 Town Moor Avenue, Doncaster, DN2 6BL

Care IV Limited (01302) 863764

Care Limited

Care Ltd (01302) 368573

Woodlea Care Home 61 Bawtry Road, Bessacarr, Doncaster DN4 7AD Trust Care Ltd (01302) 535441

Wyndthorpe Hall & Gardens Care Home High Street, Dunsville, Doncaster, DN7 4DB Parklands Care Services Ltd (01302) 884650

Residential and nursing care homes in each borough in Doncaster

Area/ borough

Auckley

Austerfield

Bawtry

Bessecarr

Blaxton

Braithwell

Branton

Cantley

Finningley

Hayfield Green

Loversall

Micklebring

New Rossington

Old Rossington

Old Cantley

Stainton

Tickhill

Wadworth

Benton House P20

Cantley Grange P20

Dunniwood Lodge P21

Liberty House P21

Oaklands P22

Rock House P22

The Royal Care Home P23

Sandrock House P22

Woodlea P23

Area/

Balby

Belle Vue

Bennetthorpe

Clay Lane

Hexthorpe

Hyde Park

Intake

Lakeside

Lower Wheatley

Town Moor

Wheatley

Woodfield Plantation

Anchor House P20

Amphion View P20

Cedars Care

Home P20

Ivy Court P21

St Mary’s Nursing

Home & Lodge P22

Thornedene

Residential Home P23

Town Moor House P23

Adwick-upon-Dearne

Barnburgh Cadeby

Clifton

Conisbrough

Denaby

Edlington

Harlington

High Melton

Mexborough

Old Denaby

Old Edlington

Sprotbrough

Warmsworth

Clarence House P21

The Dale P23

Flower Park P21

Headingley Court P21

Headingley Park P21

Montagu Hall P22

The Richmond P23

Rowena House P22

Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety.

Telephone: 03000 616161 Email: enquiries@cqc.org.uk

South West

Urban

For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Details of those homes currently offering a dedicated room for this service can now be found on the list below. Please contact the homes directly to book respite. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.

Area/ borough

Adwick-le-Street

Arksey

Askern

Bentley

Brodsworth

Burghwallis

Campsall

Carcroft

Clayton

Cusworth

Fenwick

Hampole & Skelbrooke

Hickleton

Highfield

Hooton Pagnall

Marr

Moss

Norton

Owston

Scawsby

Scawthorpe

Skellow

Sutton

Thorpe-in-Balne

Toll Bar

Woodlands

York Road

Albany House P20

Chapel Garth P20

China Cottage P20

Elm Park Care

Home P21

The Laurels P23

Armthorpe

Barnby Dunn

Braithwaite

Dunscroft

Dunsville

Edenthorpe

Fishlake

Hatfield

Hatfield Woodhouse

Kirk Bramwith

Kirk Sandall

Moorends

Stainforth

Sykehouse

Thorne

Adeline House P20

The Beeches P23

Bennfield House P20

Dr Anderson Lodge P21

Ernelsthorp Manor & Lodge P21

Hatfield House P21

Manor View P22

Northfield Care Centre P22

The Old Rectory P23

Oldfield House P22

The Parklands P23

Rose House P22

Stoneacre Lodge P23

Wyndthorpe Hall & Gardens P23

Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety.

Telephone: 03000 616161 Email: enquiries@cqc.org.uk

Learning Disability Care Homes

19 Lower Dolcliffe Road Mexborough, S64 9PA

Ashdale House 8 Samuel Street, Balby, Doncaster, DN4 9AD

Care Homes Ltd (01709) 321526

Health Services Ltd 07450 855500

Balby 44 Samuel Street, Balby, Doncaster Heathcotes Care Limited (01302) 859317

Beech Tree Hall Marsh Lane, Arksey, Doncaster, DN5 0SQ Mr Donald Smith (01302) 875001

Bennetthorpe House 68 Bennetthorpe, Bennetthorpe, Doncaster, DN4 6AD

Broomhouse Mews 97 Broomhouse Lane, New Edlington, Doncaster, DN12 1EH

Buttercup Lodge 9 Westmoreland Street, Balby, Doncaster DN4 9AQ

Cantley House 12 Woodcross Avenue, Cantley, Doncaster, DN4 6RU

Community Places – Clifton Drive Clifton Drive, Sprotbrough, Doncaster, DN5 7NL

Crumble Cottage 14 Woodsett Walk, Conisbrough, DN12 3BH

Elmdale House 23 Springwell Lane, Doncaster, DN4 9AD

Care Homes Ltd (01302) 367672

Care Homes Ltd (01709) 863733

Health Services Ltd (01302) 244490

Homes Ltd (01302) 537622

Places (01302) 788688

Care Homes Ltd 07530 477166

Health Services Ltd 07450 855500

Hamilton Lodge Carr House Road, Doncaster, DN4 5HP Voyage 1 Ltd (01302) 556046

Home name and address

Harry Priestley House 30 Fieldside, Thorne, Doncaster, DN8 4BD

Hexthorpe Cottage 17 Old Hexthorpe, Hexthorpe, Doncaster, DN4 0HX

King Street 49 King Street, Thorne, Doncaster, DN8 5AU

Lennon House 313 Goodison Boulevard, Cantley, Doncaster, DN4 6TP

Manor House Old Hexthorpe, Doncaster, DN4 0HY

Meadow View Stripe Road, Tickhill, Doncaster, DN11 9HH

Neville Lodge 109 Thorne Road, Doncaster, DN2 5BE

Ponderosa Moss Road, Moss, Doncaster, DN6 0HN

Quarryfields Woodfield Road, Balby, Doncaster, DN4 8EP

The Limes 1,2,8,10,12,12A Stainton Street, Doncaster, DN12 4AP

The Paddocks Wilsic Hall, Wadworth, Doncaster, DN11 9AG

The Pleasance Edlington Lane, Edlington, Doncaster, DN12 1PL

The Royal Masonic Benevolent Institution Care Company (01405) 814777

Active Care Homes Ltd 07754 646902

The Hesley Group Ltd (01405) 818580

Strawberry Fields Care Ltd (01302) 533185

Active Care Homes Ltd (01302) 856616

The Hesley Group Ltd (01302) 866906

Riverside Healthcare Limited 07583 635516

Cambian Signpost Limited (01405) 785235

Quarryfields Health Care Limited (01302) 850750

The Hesley Group Ltd (01302) 866906

The Hesley Group Ltd (01302) 856382

Cristal Care ltd (01709) 868561

Residential Learning Disability

Nursing Learning Disability

Residential Learning Disability

Nursing Learning Disability

Residential Learning Disability

Education Learning Disability

Residential Learning Disability

Learning Disability Care Homes

The Terrace Castle Avenue, Conisbrough, Doncaster, DN12 3BT

Thorne House St Nicholas Road, Thorne, Doncaster, DN8 5BG

Trafalgar Street - Priory Lodge 2 Trafalgar Street, Carcroft, DN6 8AF

Walton Lodge 316 Bawtry Road, Bessacarr, Doncaster, DN4 7PD

Cristal Care Ltd 07423 434381

Autism Plus Ltd (01405) 818171

Mr Donald Smith (01302) 726300

Walton Lodge Limited (01302) 868897

Extra Care Supported Housing

Casson Court Church Street, Thorne, Doncaster DN8 5BB

Charles Court Charles Crescent, Armthorpe, Doncaster, DN3 2AQ

Harrogate Court Harrogate Dr, Ravenscar Cl, Denaby Main, Doncaster, DN12 4HB

Rokeby Gardens Church Road, Kirk Sandall, Doncaster, DN3 1HP

Swallowdale Jubilee Close, Edlington, Doncaster, DN12 1EX

Housing 21 (0370) 192 4000

Housing 21 (0370) 192 4095

Housing (0300) 555 5561

Housing 21 (0370) 192 4527

Housing 21 (0370) 192 4000

City of Doncaster Council Services

Home name and address Service Provider Tel Clarification

Ammersall Court Amersall Road, Scawthorpe, Doncaster, DN5 9GB

Eden Lodge East Avenue, Stainforth, Doncaster, DN7 5HH

Hamilton Court Off Elm Green Lane, Conisbrough, Doncaster, DN12 3JD

Positive Step - Social Care Assessment Unit The Avenue, Bentley, Doncaster, DN5 0PS

Wickett Hern Road 123 Wickett Hern Road, Armthorpe

City of Doncaster Council (01302) 734030 Residential Learning Disability

City of Doncaster Council (01302) 734071 Residential Learning Disability

City of Doncaster Council (01709) 865449 Supported Living

City of Doncaster Council (01302) 734361 Residential Complex

City of Doncaster Council (01302) 831969 Residential Learning Disability

Learning Disability Care Homes and Extra Care Supported Housing in each borough in Doncaster

Area/

Auckley

Austerfield

Bawtry

Bessecarr

Blaxton

Braithwell

Branton

Cantley

Finningley

Hayfield Green

Loversall

Micklebring

New Rossington

Old Rossington

Old Cantley

Stainton

Tickhill

Wadworth

Area/

South West

Cantley House P26

Meadow View P27

Walton Lodge P28

The Paddocks P27

Balby

Belle Vue

Bennetthorpe

Clay Lane

Hexthorpe

Hyde Park

Intake

Lakeside

Lower Wheatley

Town Moor

Wheatley

Woodfield Plantation

Ashdale House P26

Balby P26

Bennetthorpe House P26

Buttercup Lodge P26

Elmdale House P26

Hamilton Lodge P26

Hexthorpe Cottage P27

Lennon House P27

Manor House P27

Neville Lodge P27

Quarryfields P27

Adwick-upon-Dearne

Barnburgh Cadeby

Clifton

Conisbrough

Denaby

Edlington

Harlington

High Melton

Mexborough

Old Denaby

Old Edlington

Sprotbrough

Warmsworth

19 Lower Dolcliffe Road P26

Broomhouse Mews P26

Community Places P26

Crumble Cottage P26

Harrogate Court P28

Swallowdale P28

The Limes P27

The Pleasance P27

The Terrace P28

Urban

Area/ borough Residential or nursing care home

North East

Adwick-le-Street

Arksey

Askern

Bentley

Brodsworth

Burghwallis

Campsall

Carcroft

Clayton

Cusworth

Fenwick

Hampole & Skelbrooke

Hickleton

Highfield

Hooton Pagnall

Marr Moss

Norton

Owston

Scawsby

Scawthorpe

Skellow

Sutton

Thorpe-in-Balne

Toll Bar

Woodlands York Road

Beech Tree Hall P26 Ponderosa P27

Trafalgar Street/Priory Lodge P28

Armthorpe

Barnby Dunn

Braithwaite

Dunscroft

Dunsville

Edenthorpe

Fishlake

Hatfield

Hatfield Woodhouse

Kirk Bramwith

Kirk Sandall

Moorends

Stainforth

Sykehouse

Thorne

Casson Court P28

Charles Court P28

Harry Priestley House P27

King Street P27

Rokeby Gardens P28

Thorne House P28

Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety.

Telephone: 03000 616161 Email: enquiries@cqc.org.uk

Safeguarding Adults

All adults have the right to be safe from harm and should be able to live free from fear of abuse, neglect and exploitation.

Vulnerable adults are being physically, psychologically, financially or sexually abused, discriminated against or neglected by others - every day.

Every day there are people who witness this and say or do nothing.

What is Abuse?

Any action or omission that harms another person - it can be:

• The result of single or repeated acts

• Accidental or as the result of lack of knowledge or understanding

• Done with intent to harm

• Against the law

The effects of abuse on the victim are the same, whatever the intention of the perpetrator.

Who is a Vulnerable Adult?

Someone:

• 18 years or older

• In need of extra support because they are elderly, have a learning difficulty, physical disability, sensory impairment or mental health need and is or may be unable to take care of themselves or protect themselves from harm.

What forms can abuse take?

• Physical – hitting slapping, punching, burning, pushing, kicking, locking someone in a room, threatening to harm some one

• Psychological –shouting, swearing, bullying, taunting, humiliating or ignoring someone, making them feel frightened or afraid

• Sexual – forcing someone to take part in a sexual act against their will, inappropriate touching

• Financial or material – misusing, withholding or taking someone’s money, property or other belongings, without their agreement or consent.

• Neglect or acts of Omission – leaving someone with no food, heating, or refusing to take care of personal needs, or give medication which means the person suffers

• Discriminatory – ill treatment or harassment based on the person’s age, gender, sexuality, disability, religious belief or race

• Institutional – where care practices are based on the staff or organisations needs instead of the individuals concerned.

Where

does abuse take place?

Abuse can happen anywhere:

• In someone’s own home

• At a carer’s home

• A day centre

• In nursing and care homes

• In hospital or other health centres/surgeries

• At work or in an educational setting

• In a public place or in the community

Who abuses adults?

Anyone can be an abuser:

• Partner, or family members

• A friend or neighbour

• A paid or volunteer carer

• Paid staff, health or social care workers

• Other service users, patients, residents etc.

• A stranger

What should you do if you have concerns that you or someone you know may be at risk from abuse or is being abused?

• If anyone is injured get a doctor or ambulance

• If you think a crime has been committed contact the police straight away

• You can share your concerns with your doctor, nurse, social or health worker, housing officer, advice centre (CAB) and ask them to refer your concerns to the appropriate people

• Anyone can ring the council’s Adult Contact Team for confidential advice or information

• If you want you can have an advocate or representative to speak on your behalf

• If you are worried about giving your name you can discuss this with the person you speak to.

What can be done about abuse?

Doncaster Safeguarding Adults Board has procedures in place to make sure that any concern or allegation of abuse is taken seriously and dealt with sensitively and professionally.

Contact Details:

Police: 0114 220 2020 for reporting criminal acts.

Safeguarding Adults Unit: 01302 736296 for advice and information.

Adult Contact Team: 01302 737391 for information and Safeguarding Adults referrals.

Health Care Commission: 0845 601 3012 for concerns relating to hospital and clinic settings (including private services).

What should I do if I have a problem or complaint or I want to pay a compliment or make a suggestion?

If you have a problem or complaint about a care home you should try to resolve it by speaking to a member of staff at the care home first. You can also speak to the person in charge of running the home who will usually be called the manager. The care home will have a complaints procedure which you can use to make a complaint if you need to. If you make a complaint about the care home this should not affect the attitude of staff at the care home towards you.

If you have a concern or complaint about a care home and prefer to tell someone confidentially you can tell the Care Quality Commission who will deal with your complaint:

CQC National Correspondence

Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Telephone: 03000 616161

Email: enquiries@cqc.org.uk

Website: www.cqc.org.uk

The council is striving to provide you with quality services you deserve and to help us do this; we need you to tell us what you think about the care services you receive. You can make a complaint, compliment, comment or suggestion about the care home or the help which you have received from us.

You can do this by contacting the Complaints Team:

Telephone: 01302 736000

Fax: 01302 737510

Email: comments&complaints@doncaster.gov.uk

Website: www.doncaster.gov.uk

Customer Services Performance Team

PO Box 251, Civic Office, Waterdale, Doncaster DN1 3BU

You can also visit any of Doncaster Council’s Customer Service Centres, receptions and offices, or use Doncaster Link.

If you are not satisfied with the councils response you can contact:

The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH

Telephone: 0300 061 0614

Fax: 024 7682 0001