news@QEHB October 2015

Visit our website: www.uhb.nhs.uk

For patients, staff, visitors and volunteers

Page 2 Global showcase for innovative work

OCTOBER 2015

Page 3 Research into benefits of vinegar

Page 11 Team on shortlist for national award Patient’s decades of dedication

Bear necessities for our charity

Megan Kirby was given just six months to live before she underwent a liver transplant at the Queen Elizabeth Hospital in December 1994, at the age of 61.

Eager to give something back for the ‘gift of life’ she received 21 years ago, Megan joined the QEHB Liver Patients Support Group.

For the past 20 years she and her husband John – as patient and carer – have spoken to other patients undergoing assessment for liver transplant at the hospital.

Liver recipient transplant co-ordinator, Peter Ashcroft, said: “Numerous patients have commented to me over the years how much they have enjoyed Megan’s talks and how she helped to give them courage and confidence as they began their own liver transplant journey.”

Now aged 82, Megan is intending to take life a little easier – see page 13 for her story.

Mr Bear, the mascot for QEHB Charity, is getting in training for this year’s half marathon.

Umar Hussain, Clinical Research Project Assistant at the QEHB will be donning the costume for the 13.1 mile-long run on the 18 October.

The charity’s supporters will be taking on the challenge to raise money and awareness of how the funds can make a real difference to life at the Trust.

Umar said: “I’m raising money to fund research at the QE which is a vital part of improving care for patients, so I really hope people dig deep and support the cause, despite the amusing costume!”

To find out more about how you can support the charity’s work see page 5.

Award nominations recognise hundreds The Trust’s annual Best in Care Awards has received over 500 nominations – the highest number of nominations since the awards began in 2009.

The awards, which are in their seventh year, aim to recognise those staff, members and volunteers who make an outstanding contribution to the Trust.

In total some 520 entries (over 150 more than in previous years) were made by staff, volunteers, patients and their relatives.

Nominations for the awards topped the 500 mark just days before the submission deadline, with an exciting surge on the final day.

Amongst the awards will be the coveted ‘Member of the Year’ honour which celebrates the contribution that foundation trust members make to the hospital.

Last year’s winner was ‘Welcomer’ Rabia Khanum who, like so many of our members, gets a great deal of personal satisfaction from

giving up a few hours each week to help our patients.

With over 500 nominations to plough through, the judging panel will have the toughest task yet to whittle the list down to identify this year's finalists.

UHB’s Chief Executive Julie Moore, pictured, said: “Every year I am newly humbled to hear about the selfless efforts of so many people who contribute to the smooth-running of this organisation.

“I am staggered at the number of nominations we have received this year; what a fantastic demonstration of the affection people have for our staff, members and volunteers.”

When the judges have completed their almost impossible task, the finalists will be revealed in the November edition of news@ QEHB. Finalists will then be invited to a glittering awards ceremony in November, where the winners will be announced.

Every year I am newly humbled to hear about the selfless efforts of so many people who contribute to the smooth-running of this organisation.

Julie Moore, Chief Executive See the centre pages for a full list of this year’s nominees

Puzzle page: Delivering theBrainteasers, best in care mind benders and more P15 Find your way around: Hospital maps P16 news@QEHB 2015_10_October.indd 1

29/09/2015 09:18

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University Hospitals Birmingham NHS Foundation Trust | OCTOBER 2015

Health Talks for Foundation Trust Members Daytime sessions: 10.00–10.30 – Registration 10.30–noon – Health Talk

Evening sessions*:

Global showcase for clinical app

18.00–18.30 – Registration 18.30–20.00 – Health Talk VENUE: Lecture Theatre 3, Education Centre, Level 1, Queen Elizabeth Hospital Birmingham Friday 23 October Stroke and transient ischemic attack (TIA) Monday 16 November How the brain works Wednesday 16 December Alcohol: The effects of drinking and support available For more information see: www.uhb.nhs.uk/health-talks.htm

You said, we did…

Zoe Shepherd from the Plaza Restaurant

You Said Feedback from patients and staff via 400 completed surveys highlighted the frequent queues at the hospital’s restaurants.

We Did The catering team have upgraded the chip and pin terminals so they now take contactless payments.

This speeds up transactions and has helped tackle the queues in the Plaza, Clock Tower and Cellar Restaurants.

All major cards are accepted, except for American Express – cards which show the symbol below can be used for contactless payment up to the value of £20 in any single transaction.

Keep up with

UHB online  uhb.nhs.uk

 facebook.com/QEHBofficial  twitter.com/uhbcomms

Prof Sir Keith Porter, a major contributor to the project, and Kevin Bolger, Exec Director of Strategic Operations, with Jane Tovey, one of the Trust’s Medical Illustration Managers

An innovative app, which enables medical teams to track the treatment of injured military patients, was showcased at an international exhibition.

A team from the Royal Centre for Defence Medicine (RCDM) attended The Defence and Security Equipment International Exhibition to talk to delegates about their in-house developed Combat Trauma application.

This web-based app was designed to map all military trauma injuries and their processes.

This enables medical teams from the war zone to the hospital ward and beyond to follow each patient’s care pathway.

The app links all appropriate policies and procedures and produces a rich visual map which can be used as an interactive reference library and teaching tool. Also being presented was the Trust’s new Secure Clinical Image Transfer app (SCIT app), due to be launched

soon. The app is designed as a secure way to transfer and store clinical images taken out of hours, and place them direct into the Trust’s image management system.

The stand was part of the exhibition’s Medical Innovation Zone which demonstrated the latest advances in clinical care from point of injury or illness through the entire treatment pathway to rehabilitation.

The RCDM’s team was supported by JJ Lee, Major Trauma Service Research Fellow and Jane Tovey, one of the Trust’s Medical Illustration Services Managers.

Jane said: “This project was supported by QEHB Charity, the Surgical Reconstruction and Microbiology Research Centre and RCDM and optimises partnership working across the organisation. Contributors from all levels should be proud of the ongoing legacy they have created.”

Global experts given insight into team’s work The progress of an innovative project focusing on the needs of patients in the Emergency Department will be shared at an international conference.

The work of the West Midlands Theatre Emergency Department Practitioner Collaborative will be highlighted at the World Airway Management Meeting in Dublin in midNovember.

The team have been selected to present their poster at the prestigious event – it is the first time the UK-based Difficult Airway Society and the Society of Airway Management, based in the USA, have held a joint scientific meeting in their 20 year history Ged Doyle, Theatres – Lead Practitioner, said: “This is an excellent opportunity for us to promote both the Trust and the Collaborative to an international audience.

“The project involves theatre practitioners working in the Emergency Department Resuscitation Room alongside nursing colleagues and the attending Duty Anaesthetist to manage trauma/medical and burns alerts.”

The practitioners also support the Emergency Department nursing colleagues who have taken

Delivering the best in care

part in the rapid sequence induction assist training programme to consolidate their skills.

The Collaborative enables the team at the Queen Elizabeth Hospital Birmingham to engage with major trauma centres that work across the West Midlands region – University Hospitals Stoke on Trent, University Hospitals Coventry and Warwickshire and Birmingham Children’s Hospital (BCH).

Recently an invitation was accepted by Queens Medical Centre Nottingham, the major trauma centre for the East Midlands, to join the Collaborative.

Ged, who has undertaken a series of poster presentations to promote the project, said the quarterly meetings are an opportunity to share educational and training updates and to support the establishment of Theatre practitioners working in the Emergency Department.

A cross-site working project between QEHB and BCH enables practitioners to work with different age groups.

This means QEHB practitioners have a chance to work with children and the team from BCH have an opportunity to work at the QEHB, which is an adult only centre.

New dawn for services Mental health services have changed a great deal in Birmingham and Solihull over recent years, with more service and treatment options available.

At the moment there is a growing and very welcome national focus on mental health and wellbeing which has given an opportunity to reflect on and look at how we can improve what we do. There is now a need to change in line with the new service arrangements in Birmingham for people under the age of 25. This means that many of the services currently provided for people up to the age of 25 will transfer to the new provider, Forward Thinking Birmingham, in stages between October 2015 and April 2016. This does not apply in Solihull where Birmingham and Solihull Mental Health Foundation Trust provides services for people of all ages.

A short document outlines the key changes being planned what this will mean for the people who use the services. These include changes to how and where services will be delivered.

To read the document, A New Dawn for Adult Mental Health Services in Birmingham and Solihull go to www.bhm.bsmhft.nhs.uk/newdawn

Exciting initiative

Dignity in Care Dignity in Care, which is at the heart of the Trust’s work, will receive a boost at a fresh initiative in November.

The Trust’s Dignity in Care team will share their plans for the coming year at the launch day on Thursday, November 5.

A representative from each ward and department will be expected to attend the drop-in session which runs from 11am to 3pm in Seminar Room 4 at the Education Centre at the QEHB. It is hoped these visits will give the representatives a chance to watch a short film about Barbara’s story which will show firsthand the effects of delirium. These will run at 10.30am, 11.30am, 1.30pm and 2.30pm.

Sue Atkins, Clinical Nurse Specialist (Dementia), said: “We have a lot of exciting plans for the coming year. This is an opportunity for staff from across the hospital to find out more about the Dignity Campaign and how this benefits our patients at the Queen Elizabeth Hospital.

“Dignity is everyone’s business and we want to ensure the campaign is actively supported across the Trust.”

To sign up, please email: dignityincare@uhb.nhs.uk For more details, contact the Dignity in Care Team on x14704.

Long Service Awards If you have completed 25 years’ service or longer in the NHS you will be entitled to a Long Service Award. For further information contact HR First Contact Team on ext.

51577 for an application form.

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OCTOBER 2015 | University Hospitals Birmingham NHS Foundation Trust

Vinegar may be solution to support victims of burns Highly diluted acetic acid, or vinegar, has been shown to be an effective agent to treat and prevent infection in burn wounds.

Researchers from the National Institute for Health Research Surgical Reconstruction and Microbiology Research Centre (NIHR SRMRC) investigated the antibacterial activity of acetic acid against key burn wound colonising organisms growing both planktonically and as biofilms.

Burns are a common traumatic injury with a high risk of subsequent infection due to loss of the normal skin barrier. This can lead to sepsis (blood poisoning), which is the leading cause of death in patients with burn wounds.

Infection in burns is hard to treat with traditional antibiotics, however, as they do not effectively reach the wound and the infecting organisms are often highly antibiotic resistant.

But now two studies by the Birmingham team, one published in Burns and the other in PLOS ONE, have demonstrated that low concentrations of acetic acid can be used as alternatives to topical (surface applied) antimicrobials and traditional antimicrobial dressings to treat and prevent bacterial colonisation of burns.

The current use of acetic acid in clinical settings has been limited due to concerns of patient tolerability but this proof that it is effective at far lower concentrations than previously thought now offers hope for the development of novel treatments.

Fenella Halstead, NIHR SRMRC Clinical Scientist at the Queen Elizabeth Hospital Birmingham, explained: “As resistance to antibiotics grows, we need to find ways to replace them with alternative topical agents that can kill bacteria and help our burns patients.

“The evidence in this study offers great promise that acetic acid can be a cheap and effective alternative.”

She continued: “A key way in which bacteria cause infection is in a biofilm; where instead of living as single cells they form a community in the form of a slimy layer that we see on a

Farmers’ Market treats The Farmers’ Market held at QEHB will be running once again on 28 October.

The market, launched in 2013 as part of the Trust’s strategy to improve health and wellbeing as well as helping to sustain the environment, is usually held on the last Wednesday of every month.

A decision was taken during the summer months to add an extra date. Future dates include 25 November and 16 December.

For further information see the website at www.uhb.nhs.uk/FarmersMarket

Staff win prizes in latest lottery draw

(L–R) Mark Webber and Fenella Halstead investigate use of vinegar

wound, on a valve or on a catheter, for instance.

“As much as 80 percent of infections in the body are due to these biofilms which, typically, are even more resistant to antibiotics because they essentially have safety in numbers and their metabolic rate is a lot slower. For that reason, seeing that acetic acid was effective against all types of these pathogens was really great.”

The team are now planning clinical trials in which they will test the effectiveness of two specific concentrations of acetic acid on patients at the Healing Foundation Centre for Burns Research at QEHB. A further study will also test the effectiveness of plain dressings soaked with acetic acid, against the more commonly used, but more expensive, silver-based dressings.

Dr Mark Webber, from the University of Birmingham, added: “Acetic acid, or more commonly, vinegar, has been used sporadically

in medicine for the past 6,000 years – being successfully implemented to treat plague, ear, chest, and urinary tract infections.

“In that sense it’s a well-known antimicrobial which has seen sporadic clinical application. Our work now gives a firm evidence base to guide the development of treatments which promise to be cheap and effective.

“These new trials will hopefully provide clarity on how this can be implemented for burns patients across the world. However, more work still needs to be done to determine the best ways to use acetic acid, or similar chemicals, to treat and prevent bacterial infection.”

He stressed, however, that people should not start applying vinegar from their food cupboards onto burns and wounds at home but should seek proper medical advice as usual. The acetic acid used in the lab tests is highly diluted and in its pure form.

There was success for Trust staff in the latest Birmingham Healthcare 50-50 Club Staff Lottery.

Stephanie Smith, who works in Finance, won the £1,500 first prize in the August draw and the fourth prize of £50 went to Margaret Collymore who works in Cardiac.

Jayne Stevens, who won the second prize of £500 and Lisa Wright, who won £250, both work at Birmingham Children’s Hospital.

Half of the entry stakes are reclaimable as vouchers annually.

In July this meant £485 was handed out in Boots vouchers and £630 was claimed by members for the National Garden Centre Scheme, which is also valid at Homebase.

Vouchers are also available to cover dental charges.

To find out more about how to take part in the draws, which take place on the third Tuesday of every month, contact either your General Office or UHB General Ledger team on ext 17337. Email Leanne.Neeld@uhb.nhs.uk to join or claim benefits.

Young recruits to join thriving crew Members of the Young Persons’ Council (YPC) launched themselves into a team building and strategy session at Ackers Adventure.

Everyone stepped out of their comfort zone to take part in raft building and worked together to overcome the challenge facing them.

Following much deliberation, the team successfully built, launched and paddled the raft along the canal.

Later in the day the group had lunch and brainstormed ideas to progress and build on 2015’s achievements of the Young Persons Council.

Chair of the Young Persons’ Council, Rheumatology Consultant Elizabeth Rankin said: ‘It was a great day. The sun shone and, best of all, no one got wet!”

Would you like to make a difference to young adults' and teenagers' experiences during their time at the Queen Elizabeth Hospital Birmingham?

The YPC are now recruiting new members! If you are aged between 16–25 and would like to find out more information about joining the team contact Lorraine.Bateman@uhb.nhs.uk

A fun and festive evening with an 80s twist

Friday 4 December Want to take the hassle out of arranging your staff Christmas Party?

Why not come along to the UHB Christmas Party at the prestigious Edgbaston Stadium for an evening of fun and festive entertainment? It’s easy to book and all the arrangements are taken care of – it’s simple! The party takes place on Friday 4 December 2015 and tickets are £36 per person. The price includes a free arrival drink, threecourse meal, live band and disco.

Safely afloat: YPC members take on the challenge of building a raft

Please visit the Trust intranet for more information and booking details.

See www.uhb.nhs.uk for the latest news

University Hospitals Birmingham NHS Foundation Trust | OCTOBER 2015

WE HAVE CHRISTMAS ALL WRAPPED UP!

FESTIVE THANK YOU’S December is a great month to celebrate Christmas but to also thank your well deserved team for a job well done. Why not enjoy a 2 or a 3 course lunch with us from just £16.50 per person. Don’t wait until December. This offer runs from November 2015 - 31st January 2016. Quote “THANKS” CHRISTMAS PARTY NIGHTS For the ideal party with friends, family or colleagues join us for one of our party nights at the Hotel. Price from £25.95 per person to include a 3 course meal with disco, crackers and novelties.

CHRISTMAS DAY LUNCHEON Experience the festive atmosphere in our West 12 Restaurant or indulge

in one of our private function rooms.

Enjoy Canapes on arrival and a 3 course lunch with crackers and novelties just £65 per adult and £29 per child (4-14) NEW YEAR’S EVE Cocktail arrival drink will be served to start the evening followed by a magnificent 4 course dinner. Finish the evening with casino tables.

Dress code: Lounge suits – black tie optional Price: £125 per person, Dinner, Bed and Brunch Package with late check out until 1pm and complimentary car parking (based on 2 adults sharing, single supplements will apply)

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OCTOBER 2015 | University Hospitals Birmingham NHS Foundation Trust

Runners prepare for city’s half marathon challenge This year’s half marathon is set to be the most successful yet, with many people from all walks of life swapping their slippers for trainers in preparation for the 13.1 mile-long run on the 18th October.

Lorna Bickley is raising money for One Voice, a community singing group for adults with acquired brain injuries which is supported by QEHB Charity. As well as being a brilliant way to encourage social interaction, it is key in helping patients with acquired brain injuries gain confidence not just through singing but meeting others with shared experiences. This is the first time that Lorna has done a half marathon, so she knows that running 13.1 miles is going to be a huge challenge!

She said: “I’m excited and nervous to be taking part in the half marathon this year. It’s definitely going to be a challenge but it will be worth it when I am able to help raise money to support patients who have suffered brain injury.”

Joining Lorna is Stefan Edmondson, Maxillofacial Prosthetist at the QEHB, who is raising money for the maxillofacial department, which supports patients undergoing reconstructive surgery. Umar Hussain, Clinical Research Project Assistant will also take part in the half marathon, dressed as the Charity’s mascot, Mr Bear.

He said: “I wanted to run in the QEHB Charity’s bear costume to bring something different to the race and to help raise awareness

Reaching new heights

Dates for your diary Pub quiz at the Plough The Plough Harborne is OCTOBER holding a pub quiz in support of teenagers with cancer by donating proceeds to the Young Person’s Unit at the Queen Elizabeth Hospital Charity.

If you’re an NHS staff member you can enjoy a ten per cent discount on production of your ID badge.

2015

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In training for the Birmingham Half-Marathon (L–R) Philip Watson Jones, Joy Johnson, Umar Hussain (as Mr Bear), Stefan Edmondson and Mike Smith

of the charity. It will be an extra challenge as I will be running in a big costume and it will also add a bit of fun to the event, for me and for other people. I’m raising money to fund research at the QE which is a vital part of improving care for patients, so I really hope people dig deep and support the cause, despite the amusing costume.”

Laura Power, Senior Fundraiser at QEHB Charity, said: “We are thrilled to welcome Lorna, Stefan and Umar to the QEHB Charity half marathon team.

"We are really grateful for their support and look forward to cheering them on to the finish line.”

If you’d like to join the 13.1 mile challenge this year, you can sign up by visiting www.qehb.org/ events. By raising funds for QEHB Charity, you can support any hospital department, ward or charity appeal of your choice, deciding exactly where your hard-earned sponsorship goes.

For more information call Laura Power on 0121 371 4852.

Turn your world pink

Giles’ Trust 80s Ball Edgbaston Cricket Stadium, OCTOBER Birmingham Star cricketer Ashley Giles and his wife are hosting a wild and whacky 80s ball to raise money for the Giles’ Trust, a QEHB Charity fund set up to support brain tumour research at the QE, under the guidance of leading brain surgeon Professor Cruickshank. Individual tickets cost £70 whilst a table of 10 is yours for £650.

To buy your ticket or for more information please visit www.qehb.org/thegilestrust

2015

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Poppy Day The QEHB will celebrate NOVEMBER Birmingham Poppy Day by welcoming volunteers from the Royal British Legion to sell poppies and collect for veterans and those being cared for on the hospital ward. Half of all the money donated will be given to Fisher House, a ‘home from home’ for military patients and their families, with the other half going to the Royal British Legion.

2015

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QEHB Charity’s 12 Days of Christmas DECEMBER To raise money for the QE Christmas Appeal, a fund which provides Christmas gifts for children who are in hospital over the festive period, as well as decorations and special Christmas hampers, the QEHB Charity is inviting school choirs into the hospital atrium throughout December. If you know of a school choir who would welcome the opportunity to raise money for the QEHB Christmas Appeal whilst spreading some festive cheer, contact Sian Averill on 0121 371 4852 or email sian.averill@uhb.nhs.uk

2015

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Kelly Jackson takes on the abseil challenge

Huge thanks to our brave fundraisers who boldly dropped 150ft down the Hampton by Hilton in Birmingham, on Sunday 6 September, raising £8,000 for patients at the QE. Our daring do-gooders included Kelly Jackson, 26, who lost her leg in a 2013 road traffic accident and took the plunge in order to give back to all those who treated and supported her at the Queen Elizabeth Hospital Birmingham through her traumatic injury. She said: “I am so grateful to the fantastic staff at the QE who looked after me. I decided to challenge myself to complete the abseil and give back to everyone who has helped me.”

The oldest person to take part in the abseil was Michael Richardson, 82, who is currently recovering from bowel cancer, while the youngest was Alex Millicheap, who is just 16.

Josh Coope, the Maintenance Manager from the Hampton by Hilton Hotels also decided to take part and raise awareness and funds for such a worthy cause.

Sian Averill, Fundraising Officer, said: “We are incredibly grateful to all who took part and came to support Sunday’s abseil, and to Hampton by Hilton Hotels, Rock and Ice abseil company and Purelight Photography for their support. It was a brilliant event to be a part of, and the amazing amount raised is the icing on the cake!”

Christmas Carol Concert St Philip’s Cathedral, B3 2QB DECEMBER The annual QEHB Charity Christmas Carol Concert returns this year and will feature traditional and modern carols performed by adult and school choirs.

Headlined by the Band of the West Midlands Fire Service, proceeds from the concert will go towards supporting Fisher House, a ‘home away from home’ for military patients and their families. Doors open at 7.30pm.

Tickets: £6 (adults) and free for under 16s. For tickets visit qehb.org/shop or call Michael Tivey on 0121 371 4852.

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Fundraisers from LFBC raising awareness of breast cancer

QEHB Charity will be raising money for its £1m Ladies Fighting Breast Cancer appeal throughout October’s Breast Cancer Awareness month.

Every atrium stand throughout the month will be themed with LFBC merchandise and all monies raised will be used to support breast cancer patients at the QE. Why not join us and

help raise money for patients by dropping your spare change into one of our collecting buckets, or by hosting a coffee morning, cake sale or ‘wear it pink to work’ day?

For support or more information contact the charity team at charities@uhb.nhs.uk or call 0121 371 4852.

To find out how you can support the work of QEHB Charity get in touch with the team via the website or email charities@ uhb.nhs.uk

To make a donation to any of the appeals mentioned please visit www.qehb.org or contact the charity’s team 0121 371 4852 See www.uhb.nhs.uk for on the latest news

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University Hospitals Birmingham NHS Foundation Trust | OCTOBER 2015

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Making a real difference Hundreds of people have taken the time to make a nomination in the Best in Care Awards 2015.

The awards celebrate the efforts of staff, volunteers and members who make an outstanding contribution to the Trust.

The nominations are listed across the following four pages – an indication of just how many people make a real difference to the Trust.

This year’s shortlist will be announced in the next

edition of news@QEHB and online in November.

The 2015 winners will be announced at a glittering ceremony on Thursday 12 November at Tally Ho in Edgbaston where former patients, healthcare experts and local personalities will be presenting the winners with their prizes and certificates.

24/7 Team

Ann Henstock

Bijay Kumari

Charles Craddock

Danielle Brayne

The team are extremely valued. They support the staff on the ward extremely well.

Roberta Batchelor

For her innovative idea of picture tea cards to communicate with patients who struggle due to impairment or language barrier.

Joanne Bubb

Bijay is the most caring Theatre Auxiliary I’ve had the pleasure of meeting. She goes above and beyond her job title.

Simone Woodward

I have received excellent care. Nominating him is the very least I can do for a man who has extended my life.

Chris Grice

She always has a smile on her face and is extremely kind to everybody she meets – patients, visitors or employees.

Sophie Jeffcott

Ann Keegan

Bob Shakeshaft and Elaine Henderson

The Best in Care Awards are held thanks to the generous support of Queen Elizabeth Hospital Birmingham Charity.

More information about the charity can be found at www. qehb.org

Acute Medical Clinic Team The clinic improves the patient journey and provides them with a quicker and more holistic experience.

Liz Bak

Chris Newton

Darren Cross

They make a brilliant team... Happy to help wherever they can and a pleasure to work with.

Anita Pye

Chris listened and understood the need to introduce several new tests for the benefit of patients.

Will Lester

Although we only see him for about 10 seconds twice-a-day, he brings a little bit of sunshine into the office!

Carmel Dorricott

Ann Smith

Booking Coordinators:Division D

Clair McGarr

David Bill

Ann has worked tirelessly over the last 12 months ensuring that vascular patients under 4 consultants are well looked after.

Alok Tiwari

The in-depth work that the team do has proven to be successful in bringing the waiting lists down. Well done team!

Cheryl Scandrett

Clair has set up the QE Fighting Skin Cancer fund this year and has raised a staggering £100,000.

Laura Power

Always carries out his role with efficiency and reliability and with a friendly smile – nothing is ever too much trouble.

Rheumatology Team

Annette Leyland

Breast Care Team I regularly attend breast clinic and the team is brilliant… Everyone is so patient which is what you need in your darkest hour.

Grace Chivunga

Claire McKenzie, Lauren Hicks, Kay Roberts (Nursing)

David McWilliams

One of the best nurses I’ve met. Superb level of care, taught me all I needed to know and the care she shows is wonderful.

Raymond Goldie

Anwar Shah

Burns and Plastics Nurses

He actually came to see me after his shift had ended to make sure I was in good hands and thanks to him, I was.

Sarah Rowe

Providing quality care and outstanding support, to myself and other patients.

Margaret Brownley

Every time her help and the words ‘you know where I am if you need any help’ has taken any possible stress out of my situation.

Malcolm Southall

Adnan Sharif & Majid Mukadam They contributed to recruiting and training 20 ‘Peer Educators’ to support the community to make life-saving decisions.

Neerja Jain

Ajit Thandi and Louisa Ramshaw Without these individuals my dad wouldn’t be where he is today… a massive thank you from the bottom of my heart to you both.

Victoria Eaton-Wilson

Alex Richter and Will Lester They have continually worked together to get a diagnosis treatment plan for me after nearly 15 years of complex illnesses.

Sarah Harris

Alexander Small Very polite, extremely kind, helpful and wonderful patient care.

David Jastrzebski

Alison Doyle Alison is a well-respected and highly regarded senior nurse in her field… who we are privileged to have in our Trust.

Helen Bowen

Amanda Jinks (Liver outpatients) Always helpful, very knowledgeable, happy and cheerful – very professional.

Jaime Edwards

Ambulatory Care From when the radiographer held my hand and talked to me… although frightened at the unknown, I felt safe. Thank you.

Alan Williams

Amira Obeid, Una Martin and Becky Nketiah-Boateng All of them go beyond their role. They offer kind and professional care.

Michael O’Sullivan

Amy Rogers Amy has been instrumental in implementing strategies to improve the stay of elderly patients… we feel lucky to have her.

Rachel Powell

Andrea and Victoria The most helpful, wise and approachable nurses I have had the pleasure of working in my seven years in healthcare.

Paul McGuinness

Cancer Services April Greenway Very aware of the needs of the patient.

Always kind and caring to patients or relatives. Shows real empathy.

Tracey Dunkley

The team will go the extra mile to support the clinical teams in achieving the best possible care for the patients.

Paula Mitchell

CAPD Arthur Burrows As he says ‘every penny counts’ and Arthur has certainly collected many thousands of pennies over the years.

Justine Davy

They have shown nothing but concern and friendliness towards me. They really are a credit to the NHS. Roger Nash

Carmel Maguire Ashley Nash Ash is not only there for patients, she’s there for everybody. The patients love her and I’m proud to call her my friend.

Vicki Bishop

Ava-Gaye Parson She made me feel very welcome and never made me feel silly when I asked endless questions… She is an inspiration to me.

Natalie Wood

Barry Panton Barry has never refused a challenge no matter how big. He will always endeavour to find an answer or solution.

Sonia Sinclair

Ben Khela An office hero whose positive attitude to work rubs off on his colleagues!

Joanne Wells

A very caring person to me and my wife for the past 10 years or more.

David Wallis

Caroline Howard Helpful and courteous – tells you what’s happening now and what happens in the future.

Farayi Manzaui

Caroline Howard and Marissa Young Both pleasant and most helpful. Both are real gems.

Mary Davis

Cashiers When you’re feeling down and fed up, they are always there to pick you up. There is nothing that the team won’t do for you.

Michelle Powles

CDU Bernadette Fairley Bernie has always been at the end of the phone to support my husband and myself.

Lynn Gall

Over the past year CDU has gone through many changes… their hard work and dedication has not gone unnoticed.

Sophie Parkes

Beverley Phillips

Chaplaincy Volunteers

My personal experience has convinced me that Beverley goes far more than the extra mile.

Michael Butler

They support patients allowing them space and time to express their concerns and what really matters to them.

David Harrison

Anita Redmond Anita acts as the lubricating oil between the wards and the Ultrasound Department.

She often has to deal with scenarios which would test many.

Jonathan Hopkins

They have such enthusiasm and commitment to Infection Prevention… they go above and beyond to inform, educate and enthuse.

Tracey Martin

He is involved in a number of projects to improve patient outcomes and the way physiotherapy is delivered to the critically ill.

Gemma Atkins

David Parker Clare Pattenden She showed great care and consideration…

The operations in themselves may be regarded as straightforward, but as a patient I am most certainly not.

Roger Nash

Clinton Slater He is a long-term supporter and deserves recognition for his hard work and dedication to helping others in their time of need.

Becca Harris

Colorectal Team The care I have received from the colorectal team has been amazing! Extra mile doesn’t do it justice. More like extra 10 miles.

Karen O’Conner

Community Orchard and Gardens In just 18 months, this has gone from an idea to over 1,000 new flourishing trees!

Karl Stevens

He can always be relied to help out – fitting in urgent procedures to keep the work flowing.

Jonathan Hopkins

Dawn Edwards She is extremely caring and dedicated. The liver unit would not run smoothly without her extremely hard work.

Eleanor Martin

Dawn Roach Dawn always goes above and beyond what is expected of her. She is a friendly face for all volunteers whom she supports and helps.

Sandra Haynes

Deb Perry The team couldn’t function without Deb’s support. Deb’s contribution goes far beyond that of a co-ordinator.

Adam Aucutt

Dee Richardson Critical Care Area A After having a liver transplant, I spent a week in CCU where the nursing was outstanding… superb care!

Peter Appleby

Critical Care Area B They went above and beyond for Josh. We will be forever thankful to all the staff for everything they tried to do for him.

Stephanie Jones

Dee has and continues to make a valued contribution... it would not be the same without her cheery presence.

Joanne Plumb

Deepa Bose, Philippa Bridgeman and Mark Raven They devote their expertise, energy and commitment in supporting tirelessly those who have been affected by life threatening and traumatic injuries.

Sarah and John Eames

Critical Care Area D Fantastic team that has given me incredible support in helping me fight myocarditis.

Hoi Ling Cheung

Daljit Johal He’s very helpful to every member of staff, patient and guest of this hospital.

Brenda Rivera

Daniel Parkes He is a very humorous, good-hearted and honest man who genuinely knows how to motivate others.

Peter Forsland

Delrose Walters She has such passion for her post. We have never had such clean areas until Delrose came to us here in cardiac offices.

Patricia Bayliss

Denise Carter I am nominating this amazing lady because she always strives to go the extra mile in supporting others and the people she looks after in her role.

Clara Robson Kanu

Best in Care Awards 2015 Nominees Denise Westwood Denise is cheerful, supportive of everyone else in the offices and her service to patients reflects well on QEHB. Richard Steeds

Dermatology Department I am so grateful for the excellent treatment, kindness and compassion from everyone I encountered.

Barbara Boffy

Dermatology, Ophthalmology and HIV Secretaries These ladies work tirelessly to ensure that patients receive the best care that their teams can possibly give.

Sue Moorfield

Diabetes Specialist Nursing Team A group of exceptionally dedicated individuals who provide an outstanding standard of care.

QEHB Diabetes User Group

Dominic King Dr King is an invaluable member of the team and improves patient care not just for his own patients but for other patients.

Claire Horder

Donna Smith While morale was down, this person still managed to come to work, help patients and do a fantastic job with a smile on her face.

Anonymous

Donor Management Practitioners The team have developed the service which correlated with a 50% national increase in heart transplantation.

Alan Clethro

Emma Donovan, Lisa Penney and the Professional Development Team The staff and students have nothing but high praise for the hard work and continued effort that the team put in.

Spencer Hampton

Erica Perkins and the Critical Care Area B staff They witness injuries not seen at any other major trauma centre in England but still persevere through these dark and harrowing times.

Arlo Whitehouse

Ewen Griffiths Really helpful and informative. Amazing service – thank you.

Cara Fitzmaurice

Ewen Griffiths and the Upper GI team I have told friends and family about the treatment I have and still am receiving from the team at the QE. Alistair Gall

Facial Palsy Team, Sally Glover and Suzi Allen The team supports patients with complex diagnoses and offers a range of rehabilitation.

Suzanne Allen

Facilities Team, Heritage Building (Queen Elizabeth Hospital) We regularly get patient feedback that praises the cleanliness of all areas, as well how friendly and helpful they are.

Susan Morrice

Dr Glenn Bonney

Ian Wilson

Joanne Bubb and Ann Henstock

For three years I was told the pain was in my head. I saw Dr Bonney who actually listened to me… I can’t thank him enough.

Karen Price

His prompt and professional care means we can rely on patients having a thorough foot assessment, which in some cases has saved patients from having amputations.

Helen Treml

Soon after the initial idea, we had picture books on every ward’s tea trolley. The impact this has on patients who cannot communicate is huge.

Sue Atkins

He always goes above and beyond what is expected of him as a housekeeper… he always goes that extra mile.

Jenna Thompson

Ilizarov Frame Team

John MacFadyen

Best treatment and care ever, could not ask for better.

Betty Ann Reeves

He made it his business to make sure I was ok with all that was going on.

Paula Warren

Graham Flint

Irene Burgess

John Watkinson

Mr Flint, I can never repay you for what you have done for me and my family – I wish you all the luck in the world. God bless.

Jonathan Higginbotham

This lady was so nice to me, she welcomed me with a smile on her face… I have my check-ups every year and she is still as nice.

Grace Chivunga

Simply the greatest man on the planet. I have been a patient of Mr Watkinson for 17 years – simply the best.

Paul Darby

GUCH Team

Irene Flynn

Jude Balisoro

They have helped me since I was 18 ... I know I can contact them any time and know they will always help me.

Amy Hockaday

Irene is the backbone of the pacemaker department, she works so very hard. She truly is one in a million.

Leeann Marshall

Her care for her patients is second to none, she is an asset to our ward team and the people she cares for.

Amanda Brown

Isabel Johnson

Judith Job

Very polite, friendly, helpful, kind and delivers outstanding service.

Andrew Scott

Often here way beyond her scheduled finish and here at weekends too… She deserves recognition!

Jonathan Hopkins

Glynn Smith

Haematology Clinical Nurse Specialist Team The confidence inspired by the team is amazing… I cannot thank the staff enough for their openness and professionalism.

Mary Emery

Hand Surgery Team Excellent standard of care, very kind. They explain care plans very thoroughly and put the patient at the heart of what they do.

Jayne Luc

Hannah Maddock She is an inspiration to not only students and staff, but for the patients. She is one in a million.

Claudia Leighton-Richards

Fay Gardiner East Block Day Unit Theatres

Jackie Wills Out of her own money, she will make little bags of sweets for the kids who are coming in to help ease the waiting times.

Louise Norton

Jacqueline Montgomerie

Jaime Weaver

Julie Hunt She cares so much for her patients and she deserves some recognition. A fab HCA. Joanne Bubb

Elizabeth Rankin

Fran Bowen

Dr Rankin has a genuine warmth, a real interest in her patients and an ability to turn an otherwise routine outpatient review into a pleasurable experience!

Siobhan Keogh

Fran volunteers almost every Saturday, even on her birthday... She even arranged a visit for the kids to the radio station where she works.

Matthew Keogh

Hayley gave help and care to a patient with additional needs.

Nicola Lloyd

Helen Walker

She is a credit to the Trust and her patient feedback is always positive.

Aleisha Samuels

Ellys Burgess

Gastroentology Team

She is thoughtful, kind and considerate and a pleasure to work with. Many patients admire her nursing skills.

Siobhan Mcnally

They are always on hand when I need to contact them and happy to provide me with advice.

Leanne Scott

Emergency Department

Gavin Goodby

The ED staff ensure the focus on infection prevention remains a priority during a time of unprecedented demand on services.

Craig Bradley

Gavin is forever helping us out. We couldn’t thank him enough for his support.

Shriya Begum

Gaynor Cosier Emergency Department Rain or sun, day or night the staff in this department give patients 100% care and attention… Well done and thank you.

Spencer Hampton

Emily Stanford She always treats her patients with dignity and respect. On many occasion patients have said what a lovely young lady she is.

Jenna Thompson

The demands on pharmacy have never been greater but these are all being met and exceeded thanks to the driving force that is Gaynor!

Sutej Sivia

Truly a fabulous person. Professional and engaging, she is an utter delight to work with.

Ian Hemming

Julie is one of the kindest people I know. She always has a smile on her face and brightens up everyone’s day!

Victoria O’Shea

Juliette Phillips James Ferguson and his team He seems to be caring and answers any questions and concerns I’ve had.

Jeanne Hobson

Thank you Juliette for recognising my father was so ill – and more importantly – giving us as a family more quality time with him.

Grant Moss

Jane Fletcher

Kaori Futaba and Team

Unsung hero of the nutrition team – leading with infectious positivity and a can-do attitude, Jane really does provide the best in care.

Rosie Thompson

Everyone made me feel at ease and treated me with the utmost respect. They were reassuring, professional and a credit to the NHS. Ann Bagnall

Henry Claire Easy to talk to, friendly and caring.

Ryan Shellum

Hollie Murphy Hollie went above and beyond… I cannot stress enough what a difference this made to my overall successful outcome.

Jonathan Higginbotham

Hypertension Service There has been an increase in patient activity and they have had a high patient satisfaction rate with the service they provide.

Debbie Maughan

Ian Geh He has cured my cancer for which I will forever be grateful.

Jeannette Humphries

Kalisha Russell Janet Poston Whenever I was scared and upset she was there to provide comfort, reassurance and always provided a welcoming smile.

Suzanne Griffin

Jay Smith She does everything she possibly can for the patients, relatives and staff. I hope I can be half as good as her in the future.

Georgina Morgan

Jayne Postlethwaite and team Ian Hemming This man is one of the nicest genuine and helpful people I have had the pleasure of working with.

Michelle Hewitt

General surgery auxiliary nurse and doctors

Ian Marson

She had a patient who had special needs and lost their bus pass. Hayley went above and beyond.

Nicola Lloyd

Ian works very hard behind the scenes to ensure supplies are delivered so the hospital can function smoothly.

Michael Tivey

Gideon Hirschfield’s Liver Team

Ian Marson and Martin Sturdy

Exceptional care and support... I can offer nothing but praise for the team and this exceptional hospital.

Peter Street

The ward rang Martin, not knowing that he was on annual leave at the time; next moment he and Ian were on the ward…

Dedication or what!

Bernadette Clews-Brazier

Emma Donovan She is a prime example of what makes the NHS a world-renowned care system.

Richard Burke

I would not be able to do my job as Ward Manager half as well if it was not for Julia…

We all love her dearly on ward 625.

Kate Rogers

She still makes time to aid the rest of our team even if it means working above and beyond her hours and grade.

Amritpal Surj

Ed and her yoga classes have raised over £10,000 for military patients at UHB. Mike Hammond

When I was in absolute agony the care and medication helped me to carry on living.

Catherine Shields Redmond

Julia Jones

The greatest gift a nurse can possess is the human touch and this she has in abundance.

Leeanne Hanson

They keep the house in a pristine condition and are always there to make a cup of tea or offer a shoulder to cry on.

Laura Power

Frances Crawley

Jude works in one of the most demanding environments and always delivers the highest quality care with a smile on her face.

Cait Nee

Heather Willis

Fisher House staff

Elizabeth Rankin and team

Judith Thornton

Julie Dutch

Hayley Parker

Ed Hawkins

The ITM provides a base for medical science that will benefit patients now and in the future - right across the NHS. Tom Clutten-Brock

If we try to transfer patients to other centres they return as they feel her standard of care is superior and she always goes that extra mile.

Sally Glover

She has been massive support to me in my recovery. I’m very grateful to have her as my OT and scar management lady!

Kelly Jackson

I work as part of a great team that give the best patient care. The staff in EBDU are very hardworking and we all work well as a team.

Katie Mahon

ITM Project Team

Always professional, friendly, helpful and very caring.

Dorothy Coates

Jenny Hiley Jenny has played a significant role in the successful development of the regional Clinical Academic Careers Internship Programme.

Louise Banks

Joanna Gallimore Leadership of the critical care recruitment, retention and education system has provided far-reaching and numerous benefits for staff and patients alike.

Anna Harding

Kalisha went above and beyond her nursing role to care and look after a patient.

Nicola Lioup

Kam Shergill She is a highly motivated individual who can be flexible and adapt to any of the demands of the service.

Jodie Hunt

Karen Evans She is very hardworking, diligent and a highly-rated member of the team.

Peter Bihis

Karen Roberts Karen led numerous activities to get the Relatives Wing improved and led a fundraising campaign.

Gwen Eccleston

Karman Odoud Always happy, excellent at the job and explains things so we can understand them.

Jindre Dickens

Karnjit Johal I cannot emphasise enough what a significant effect she has had on the day-today running of our ward.

Claire Lynch

Kate Davis

Liver OPD

Mary McMaster

Natalie Tassa

Pharmacy

Kate helped me enormously when I first realised that I was entitled to financial help with travel expenses.

Margaret Caulfield

The care and treatment I have received from all the staff throughout the department has been exceptional – they have saved my life.

Eileen Evered

Mary attended to mom like she was treating a member of her own family.

Deidre Howes

Natalie was there with a handful of chocolates and a reassuring word. She may not be a ‘carer’ but she cares by the bucketload.

Helen Obee

Always polite, helpful and professional.

Gillian Craddock

Maura Hannon Kathy Lynch

Liver surgeons and consultants

Kathy Lynch is the most caring person I have ever met. She is excellent with patients and everyone on the ward loves her.

Ellys Burgess

The care and treatment I have received over the last two years has been amazing and I can’t fault it.

Jackie Jones

Keith Siau

Liver Theatres Team

He devised an ingenious replacement PEG feeding tube when mine could not be unblocked… It worked brilliantly and I think it saved my life.

Gillan Cauthery

Everyone in the team was so friendly and helpful, from Mr Sutcliffe who explained the procedure so well, to all the theatre nurses and ODPs who helped me scrub.

Gemma Smith

Kellie Wallis

Liver Transplant Team

A very valuable part of our team on Ward 302. She is always reliable, caring and compassionate – I’m a very proud manager.

Roberta Batchelor

Great support and guidance.

Miss C Poolore

Maura is a great asset to the team and she endeavours to turn up always with a smile on her face and a kind word for all.

Eileen Marlborough

Maxillofacial Head and Neck Cancer Services The team always works hard, goes extra miles to deliver high quality excellent patient care. They are a real asset to UHB. Kiranjeet Kaur

Medical Engineers

Kim O’Keeffe Kim is an asset to the hospital who supports the family as well as the patient.

Gemma Cartwright MBE

They offer such a valuable service to Endoscopy. The team are very efficient, reliable and always able to problem solve.

Fiona Thomas

Liz Danks She is always on hand to help with any questions, nothing is too much trouble for her and she is an amazing team player.

Christine Gough

Medical Secretaries They go out of their way despite their exceptionally busy workloads. I cannot praise them highly enough.

Annette Layloud

Lynn Hession Laura Chambers She has been instrumental in positive changes to the unit, such as the opening of ASSIST… her work ethic is excellent.

Sarah Ince

Her patience and kindness is always commented upon by our patients…Our team just wouldn’t be the same without her.

Sally Glover

Melanie Brown She is innovative and has worked on projects that have really assisted the Trust moving forward. She really deserves an award.

Emma Donovan

Maddie White Laura Craddock She works tirelessly to develop new innovations in patient care while continuing to run and care for a very busy unit.

Liz Bak

Having a stoma was the biggest shock of my life and has been a major lifestyle adjustment. Maddie has been consistently kind, understanding and supportive.

Debbie Agard

Michael Tomlinson He goes over and above to get a patient seen quickly if needed, and keeps the patients well informed and updated.

Sally Bufton

Mantas Ivasevicius

Michelle Coakes

Laura has been inspirational, ensuring that her patients are seen at the point of diagnosis and then afterwards for the postrehabilitation period.

Helen Grist

He genuinely cares about the patients in his care and will challenge staff when he feels the best is not being delivered even at 2am.

Joanne Bubb

Her professionalism, good humour and compassion is boundless and it is a privilege for me to have met such a very special person.

Malcolm Southall

Margaret Gately

Michelle Hewitt

She is an excellent example of what a matron should be. She always has the patient at the heart of every decision.

Rachel Price

Very knowledgeable of the site and made me feel comfortable as a new member of staff.

C Bradley

Leanne is a very hard worker, who dedicates a high proportion of her time ensuring high standards of patient care are delivered.

Paul Smillie

Mishera Musabayana Margaret Webster

Leanne Jukes I have heard countless lovely things about her and she has always gone the extra mile for our patients and their family members.

Sophia Lewis-Starr

Her customer focus and service is outstanding. She is really appreciated by patients and staff alike.

Amira Obeid

Through the environment they created I, amongst many others, completed my NVQ and have now been lucky enough to be offered a substantive post within the Trust.

Anton Bayliss

Learning Hub Team The passion and friendliness of all the staff make working within the Hub a joy each day.

Dan Craddock

She always goes the extra mile for her patients and relatives and the success of W407 is owed to her.

Hayley Garratt

Mitchell Murphy Marie Latreche

Learning and Development

Marie is very good at her role not only is she supportive and encouraging she is also very approachable.

Elaine Gordon

Mark Raven He has helped me get through both my mental and physical injuries and I am extremely grateful for all the assistance.

Robert Wynn

Mitchell really does not know how good he is, he doesn’t have to do what he does but it is fundamentally part of who he is – a caring and kind individual.

Francesca Lucano

Mohammed Tabriez, Stephen Perks and Melanie Shorter They have patiently listened, converted our jumbled thoughts, ideas and images into a bespoke IT programme ‘WHEELS’.

Jan Gaffey

A patient became agitated and tried to attack another patient – Leonila manged to save her patient and all the lines keeping her alive.

Roel Mendoza

Always helpful, pleasant and a great leader within the operating theatre department.

Jayne Wright

Martin Clavijo and team

Myleen Clark

Linda Wright

Excellent care all round – caring and professional, they deserve an award.

Oliver Glancy

Linda is one of the nicest people I’ve met, nothing is too much trouble for her and she is great with the patients and ward staff.

Kim Averill

Every time we attend this clinic, this lady is charming, delightful and attentive, giving excellent care… We think she is exceptional!

Laurence Mayne

Martin Duddy and Imaging Team – (Judith Job, Elena Marshall, Christine Roberts)

Linda has been there for us all from the very beginning. She has seen us cry, she has lifted us when were distraught… this nomination is to thank Linda for understanding.

Sonia Michael

Dr Duddy is amazing and these girls too deserve an award. They really do work very hard and provide a well-run service.

Debbie Torrance

They treated me with such great care that the whole experience of having my scan was a pleasure.

Carole Wale

Nadia works so hard to enable the team to work efficiently. The store cupboards are beautifully kept and always full.

Suzy Hipwood

From when you are greeted by Neil on reception to being called in by the phlebotomy team, you are always welcome.

Christopher Grice

His thoroughness and patience in explaining the medications prescribed is very reassuring… I have always been received very positively.

Christopher Grice

They have continually received wonderful comments on the family and friends surveys with 100% recommending the team to others.

Sally Glover

Nicola Williams

Rachel Oakley

When I was in pain and very frustrated with things, Nicky just came along calmed me and then continued to look after me and my family for the week.

Paula Warren

The head and neck team have 100% confidence in her abilities as she consistently performs to the ‘gold standard’.

Karen Hutton

Radiotherapy Department The support of doctors, nurses and other staff was very good.

Jean Sheasby

We have, as a department, been treating an increasing number of patients while giving them all the time and attention they deserve.

Jason Bode

Outpatients Area 2

Ray Hixon

We didn’t have long to wait and all the team were helpful, understanding and friendly.

Susan Ellis

He is always willing to help and sort any problems... A really valued team member.

Emma Cowan

PALS Team

Rebecca Mullings

Their professionalism, understanding and willingness to find me help and support to cope with what had happened was amazing.

Donna Hadley

Becky is an extremely hard working caring nurse... a real team player who deserves recognition!

Kelly Hudson

Pat Woodhouse

Rehanah Sadiq

Pat is an excellent member of the team who puts the patients first… a great role model who inspires the clinical staff in her theatre.

Mohammed Belal

Rehanah’s drive to bring various groups in her community together has created a piece of spiritual art that will have lasting impact.

Karl Stevens

Paul Litchfield

Renal Dialysis Project Team

Paul spent a lot of time guiding me… with my partner having just died and finding out I had cancer his help has been wonderful.

Dawn Hayton

Over 18 months the team commissioned 5 new dialysis units and seemlessly transferred over 500 patients – something never done before in the UK. Fiona Glebioska

Paul McGuinness Paul is a caring, loving person who is very passionate about what he does and always puts in all of his effort at work.

Kotryna Bulikaite

Renal Outpatients I have been cared for by this team for around 18 years. I have always found them friendly, caring and offering support when I need it.

Nicky Emes

Pauline Gray

I’ve felt at home since coming to the QE. The level of care is above any standard I’ve received in the past.

Meena Mattu

Peter Nightingale and James Hodson They go out of their way to handle any request quickly and produce something way better than you envisaged!

Imogen Gray

Peter Turner Nadia Jefimik

Hard worker, great professionalism.

Flavia Risoldi

Physiotherapy Neurological Outpatients Team

Peter Hewins and Sarah Logan and the whole Nephrology Team

MRI Scan Team

Philip Pinero

Nick Duncan

They have helped me settle in to adult services from the children’s hospital.

Lily-Anna Brown

His persistence when the computers stop talking to each other have helped the PACS Team restore full clinical services on several occasions.

Barnaby Waters

Linda Crutch

He has tirelessly worked to raise awareness for prostate cancer whilst raising vital funds for QEHB using music.

Usha Kiran

Monica Smith and Philippa Lewis

Mark Turner

Phil is a shining example of everything an auxiliary should be. He inspires confidence in his patients and puts them at ease.

Sarah Freeth

Phlebotomy Team Nicholas James

Polly goes way above and beyond her duty in the running of the imaging department and in the support of her staff.

Abigail Sant

Mark Rose Leonila Mendoza

Neil provided a first-class service both during and after surgery. Samantha provided a very supportive service in a sympathetic and caring way.

Barry Horton

Olufunso Adedeji

Laura Nicholson

Leanne Atkin

Neil Howell and Samantha Thomas

Philip Owen

Well-loved by both patients and all staff alike. We are privileged to have him as a member of the W408 team!

Rachel Price

Respiratory Medical Secretaries We are honest, take responsibility for our actions, and always trying to find a better way to work!

Linsey May

Resuscitation Theatre Practitioners Ged Doyle, Spencer Hampton and Chris Farmer They have made significant change to enhance the pathways of patients with lifethreatening illnesses and injuries via A&E. Paul Dias

Rheumatology Outpatients and Dr Jobanputra They were, and still are, wonderful, caring, supportive and always at the end of the phone to listen as I struggle to get on top of my illness.

Suzanne Griffin

Best in Care Awards 2015 Nominees (Continued) Richard Wharton and the UHB Chaplaincy team They are long time supporters of the hospital charity and help spread the charity’s message across the hospital.

Justine Davy

Robert Jones He successfully motivates all levels of staff within the team to be innovative and work towards the Trust’s vision.

Karen Byng

Sarah Perris

Sophia Khan

Tariq Ismail

Val Briggs

She always goes the extra mile for everyone she comes into contact with she has great knowledge and understanding of all topics.

Jayne Wright

Her peers look up to her for guidance and she takes new HCAs under her wing – she is an asset to the ward.

Joanne Bubb

I was so afraid because of my problem but he made me feel relaxed and comfortable.

Zelward Bennett

Val is very organised and keeps the whole team working well together. I really would like her to know how much the team values her.

Catherine Markham

Satvinder Aulak

Spencer Hampton

He is very informative, very passionate and I enjoyed his training. He provided me with loads of information to share in my work.

Kello Lo

He works hard, involving himself in all aspects of resus’ care, including care of the bereaved, which is not usually part of his OPD work.

Aileen Molesworth

She came to us with a fresh pair of eyes and has helped us to make changes which have benefited our unit greatly.

Fiona Thomas

Teresa Deakin

SAU/302 Roger Raybould Roger is an outstanding volunteer, who has made a colossal contribution over many years.

Michael Tivey

Not only do the staff care about their patients but they genuinely care for each other… they never let me down.

Roberta Batchelor

Stan Bowley Trust Active fundraisers, they have raised nearly £100,000 for the QE Cancer Appeal.

Amazing!

Becca Harris

Scott Parker Rose Demetrius She brightens up every shift and helps patients feel appreciated, valued, and most truly cared for… I aspire to be half the nurse she is.

Ryan Herbert

Ross Clason Ross goes above and beyond the duties of his job to help patients and relatives. He is always helpful to other members of staff.

Michelle Hewitt

Ruth DeMaine A pleasure to manage, she always works hard in training people to deliver the best for the patients.

Satvinder Aulak

SACA (Sikh Arts and Cultural Association) They are a fantastic group of people – they really are the embodiment of ‘fun’ in fundraising!

Justine Davy

Very helpful and considerate – always goes the extra mile.

Antony Hughes

Shalini Chaudhri She deserves special recognition for her phenomenal contributions to cancer services at UHB. Alan Jewkes

Sharon Pyper Her role as departmental secretary is paramount to the smooth operation of the department but always goes unnoticed.

Lisa Dew

Shaun Badger Shaun is an amazing, inspirational nurse. He is an excellent leader and leads by example.

Karen Vernalls

Shazad Ashraf and Isobel Faulkner They made me feel less nervous... Warm, welcoming and seen very quickly.

Juliet Mahroun

Sajjad Rajpar and the Dermatology Team

Shirley Aston

When there was a cancellation I was phoned early on the previous morning, so that my treatment was started a day early.

Anthony J Fox

Shirley has been instrumental in the creation of a new facility for the families of haematology patients.

Michael Tivey

Sally Bufton

Shirley Turner

The best for explaining treatment and what she is doing. Give her a gold medal.

Rupert Gardiner

Her diligence and unquestionable passion for UHB shines through all she is involved with... She is a real asset to the Trust.

Fiona Glebioska

Victoriana O’Connor Victoriana has developed a post falls care plan for CDU... she is my role model.

Kady Lowe

Tony Fox (and family)

Ward 302

She is the ‘go-to’ girl and new HCAs and students look to her for advice and support.

A credit to the Trust.

Joanne Bubb

Excellent care.

Sammeena Mawjl

Stephanie Kindred

Tracey Clatworthy

From the moment I arrived she put me at ease and explained what was happening, her care was appreciated.

Maureen Chapman

She has introduced a new trauma course run

by European Resuscitation Council making UHB one of the first centres in the UK to run these.

Carol Downing

Steven Atkins Steve is the most patient-centred member of staff I have had the pleasure to work alongside.

Kelly Hudson

Tracy Coverson Tracy show great compassion, spoken and unspoken… I’m proud she is part of the team.

Sarah Gregory

Stoma Care Team As the magnitude of what had happened to me started to unfold, the immediate and amazing engagement from the Stoma team was truly inspirational.

Andrew Hayward

Trust Library Manager and Staff

Sue Conway

UHB Communications Department

The library is the engine that drives the education of the Trust and the extremely dedicated staff are unsung heroes.

Amos C Mhindurwa

Ward 306 Nursing Staff Unstinting care of patients on the cardiac care ward despite the continual and unending pressure.

Lewis Slee

Ward 408 They are always cheerful and considerate, doing all they can to assist you. They really are angels.

David Rose

Ward 514 My mother was in Ward 514 (stroke) and she was very impressed with the staff.

Rubab Master

Ward 515 They are all very kind to me and very caring.

Eileen Young

Ward 516 I saw Sue with a female patient and she gave her person-centred care. The patient was so grateful she said: “Thank you for making me feel beautiful again.”

Joanne Bubb

Without their work year after year, the hospital charity would be far less effective.

Mike Hammond

Our ward manager Sue is an exemplary manager. She demonstrates everything that we as her staff would aspire to be.

Tracey Onens

She is a pleasure to work with and a fantastic nurse – if I was ever ill I would want Sally to look after me.

Joanne Haycock

Simon Radley I shall never forget Mr Radley and team as I feel he is a part of my life now.

Paul Stanford

Susanne is an amazing person, she works so hard. Our cancer patients love her. Nothing is too much trouble.

Anne Cox

Samantha Thomas

Sir Keith Porter

Sylvia Dixon

Thank you for making me feel like a person instead of a number and giving me sound and helpful advice.

Helen Louise Duggan

He constantly strives to improve and innovate patient pathways and processes, and is entirely committed to having a positive impact on patient care.

Jenna Hall

This individual is always pleasant, helpful and understanding and goes above and beyond to deliver an exceptional service – it makes coming into the QE bearable.

Mary Henry

Sonia Sinclair

Tanweer Ashraf

She is an advocate for customers – supporting them in their time of need.

Sophie Naylor

He explained to us what we needed to do and we are happy with the service provided.

Saleh Alai

Sara Logan

You can see that everyone on that ward works as a team… A truly remarkable ward.

Deidre Howes

Ward 726 Nurses

They have raised nearly £15,000. The group continue to work for the benefit of patients.

Michael Tivey

They had to put up a lot with me as a patient and they were brilliant… I have heard of the care given by QE in the past but have now witnessed it.

Ian Bettany

Urgent Care and Pain (UCAP)

Ward 727

The UCAP team are exceptional. They form the backbone of the cardiac arrest team.

They really are the unsung heroes of QEHB. Nandan Gautam

These colleagues continue to travel the extra mile in patient care, evidenced by the extremely complimentary feedback received from patients, Amos C. Mhindurwa

Upper GI Support Group

Susanne Garrat

Very understanding, empathises and always makes you feel special and important. I feel she is like a friend to me.

Angela Woodhall

These are dedicated volunteers who provide advice and support to our transplant patients that only they can as previous transplant patients.

Dawn Bishop

I am a disabled lady, bringing up my 8-year old daughter alone. Because of their care I am able to do so independently.

Joanna Morrissey

Tony Fox, has so far raised £27,000 which will help fund an NRP machine so more patients at the hospital can get the transplants they need.

Becca Harris

Stephanie Bodkin-Curtis

Susan Morrice

Sally Young

The Liver Support Group

Vascular Team

Urology Everyone at QE – the wards, staff and treatment was the best!

Ilyas Oppal

Urology Cancer Team One stop clinics have been implemented and further initiatives have been planned for later this year… a fantastic team effort.

Joanne Williams/Paula Mitchell

Ward 727 All of these people were like a second family during my 7-week stay and recovery in clinic.

Amazing, forever grateful.

Mark Stevenson

Warwickshire County Cricket Club Not only does the club raise vital funds for Fisher House, but has put on Family Fun Days at Edgbaston.

Mike Hammond

The finalists for this year's awards will be revealed in November’s edition of news@QEHB.

Best in Care Awards 2016 Don’t worry if you missed this year’s deadline for the Best in Care Awards: Nominations open for the 2016 Awards on 1 December.

 

Online – www.uhb.nhs.uk/awards.htm By filling in a form available from many locations in the hospital and returning it to the main Information Desk.



By writing to us at the address below: Best in Care Awards, Communications Department, University Hospitals Birmingham, 4th Floor, East Block, Heritage Building, Queen Elizabeth Hospital, Mindelsohn Way, Birmingham B15 2TH

11

OCTOBER 2015 | University Hospitals Birmingham NHS Foundation Trust

National shortlist for team’s work Respiratory care staff are eyeing glory after being short-listed for the prestigious Nursing Times Awards 2015.

The Trust’s Respiratory Support Team (RST) has been recognised for its co-ordinated and innovative approach to patient care and communication – making the final nine in the Respiratory Nursing category.

Led by consultant respiratory physician Dr Simon Gompertz, the team devised a treatment ‘bundle’ for all chronic obstructive pulmonary diseases (COPD) admissions.

The GP Commissioners were keen to develop this further and University Hospitals Birmingham (UHB) agreed to a Commissioning for Quality and Innovation (CQUIN) project to support this.

CQUIN’s involve certain targets having to be met in a given timescale, with funding at stake if they are not – £1 million in this particular case for a 12-month project.

With the pressure on, the RST, with the help of various other departments in the Trust, set about making several innovations to improve their service.

The ‘bundle’ has been successfully integrated into the Trust’s electronic Prescribing Information and Communications System (PICS). As a result RST nurses and physiotherapists are automatically alerted by mobile phone whenever

We are a small team but we achieved 100 per cent of the targets… and we felt very proud of what we had done.

Rachael Colclough, clinical specialist physiotherapist a new patient is prescribed COPD drugs and can get to the bedside quicker.

A safe discharge checklist for COPD patients was also devised and an awareness programme run by the RST for respiratory ward nurses to ensure that, at the time of discharge, all patients are guided through the list and understand it.

All of this information is now quickly made available electronically to GPs along with a patients’ discharge letter to help with follow-up care.

“The bundle is something that we have done for a long time and we knew it was important for us and helped to reduce re-admissions,”

The Respiratory Support Team (l-r): Rachael Colclough, Kathryn Swindells, Dee Curry, Laura Rathbone, Harvir Lawrence, Tom Avent, Tom Dempsey, Sharon Rees, Kate Breese, Dr Simon Gompertz, Ben Khela

said clinical specialist physiotherapist Rachael Colclough. “But we wanted to have that in some sort of electronic form. We were previously filling out a paper version, taking that up to our secretary, who was then faxing it to the GP. It was a really laborious process.

“The CQUIN is all about quality of patient care, which we felt we were providing, but we were lacking in joining that up with the community because of the paperwork,” she added.

“The really novel parts are the automatic alerts for RST staff when a patient is admitted and getting that vital electronic integration of

our bundle. It’s a more efficient, robust way of working and felt like we really were improving our service.

“We are a small team but we achieved 100 per cent of the targets, which is really spectacular, and we felt very proud of what we had done. A lot of backroom work, especially from the PICS and informatics teams, has gone into making this work.”

The team made a presentation to judges in September, followed by an anxious wait before the winners are unveiled at a gala awards night at London’s Grosvenor House Hotel on November 12.

Groups offer help: Patients, families and staff can turn to support from a range of groups at the Trust ALOPECIA Impartial information and mutual support to cope with hair loss Contact Jenny: 07760 95885, 0121 440 5794.

Email: jen@araucaria.demon.co.uk Website: www.alopeciaonline.org.uk ANN CONROY TRUST Support and education for patients living with Syringomyelia and Chiari malformation. Website: www.annconroytrust.org Tel: 0300 111 0004 BECHET’S SYNDROME SOCIETY Helpline: 0845 130 7329. Email: Info@bechetsdisease.org.uk.

Website: www.bechets.org.uk. Birmingham group contact: 07886 304018 or email: anishaz@hotmail.co.uk BIRMINGHAM ARTHRITIS RESOURCE CENTRE The resource centre is located at Birmingham Central Library, Chamberlain Square, Central Birmingham. Tel: 0121 464 2708 Email: barccentre@bham.ac.uk or Website: www.barc.org.uk BREATHE EASY  THE SUPPORT NETWORK OF THE BRITISH LUNG FOUNDATION For everyone living with lung disease. Birmingham South Group meets monthly at Moseley Hall Hospital 2-4pm.

Contact BLF Direct on 03000 030 555 or go to w ww.blf.org.uk BRITISH ACOUSTIC NEUROMA ASSOCIATION BANA BANA’s friendly West Midlands group meets 3 or 4 times a year for mutual support, information exchange and talks by specialist guests. Group contact: Janet Mercer Email: janet@bana-uk.com Tel: 0121 604 2454. National website and headquarters: www.bana-uk.com Tel: 01623 632143 BRITISH SJOGREN’S SYNDROME ASSOCIATION Support group for sufferers of the auto-immune rheumatic disease. Tel: 0121 455 6532.

BUSY B’S Support group for people with stomas and bowel disease.

Tel: 0121 627 8343.

CYSTITIS & OVERACTIVE BLADDER FOUNDATION Advice line: 0121 702 0820. Email: info@cobfoundation.org and website at www.cobfoundation.org DIABETES UK Has regular support group meetings in King’s Heath for people with diabetes, family members and friends. For further info see www.diabetes.org.uk/In_Your_Area/Midlands and follow link to Birmingham or email racheltier@btinternet.com DIGNITY IN CARE SUPPORT GROUP The group run the Memory Lane Cafe for patients with cognitive impairment and their carers. Cafe is open Wednesday afternoons. Email: memorylanecafe@uhb.nhs.uk Website: www.dignityincare.org.uk D.I.S.C DEMENTIA INFORMATION AND SUPPORT FOR CARERS A service offered specifically for CARERS of people with confusion and memory (DEMENTIA) problems.

Tel: 0121 452 1152. Email: carers@discbirmingham.co.uk Website: www.discbirmingham.co.uk GETAHEAD Fundraising and support group for patients who have had head and neck cancer. Tel: 0121 371 5046 www.getahead.org.uk

GROWNUP CONGENTIAL HEART PATIENTS’ ASSOCIATION Supports young people and adults born with a heart condition.

Tel: 0800 854 759.

HEADSTART BIRMINGHAM Aneurysm and Arteriovenous Malformation Support Group Meetings are held on the first Friday of the month 7pm-9pm.

Seminar room in outpatients department at QEHB. Contact: Patricia Hewlett Tel: 0121 459 7147.

HEADWAY Acquired brain injury drop in service. Wednesdays 1.30pm4.30pm wards 407, 409 & 411. 4.30pm-5.30pm. Second floor restaurant, QEHB. Tel: 0121 457 7541.

HAEMATOLOGY SUPPORT GROUP Meeting at the Centre for Clinical Haematology on a monthly basis for information, social events, friendship and mutual support. Tel: 07766 875111 Email: Haematologys@yahoo.co.uk.

HAEMOCHROMATOSIS WEST MIDLANDS SUPPORT GROUP Offering support and raising awareness. We hold regular local meetings. Tel: 0121 457 8986 Email: info@Haemochromatosis WM.org.uk Website: www.HaemochromatosisWM.org.uk HOME FROM HOSPITAL CARE Free support to Birmingham patients on discharge from hospital Including information, shopping, befriending and respite care.

Tel: 0121 472 4499.

INSULIN DEPENDENT DIABETES TRUST Listening to people with diabetes and their carers.

Tel: 01604 622 837 Email: enquiries@Iddtinternational.org Website: www.iddtinternational.org KIDNEY PATIENTS’ ASSOCIATION Runs local groups across the West Midlands. Tel: 01922 644 982 Email: flintnf@aol.com Website: www.kidneymatters.co.uk LARYNGECTOMY SUPPORT GROUP Meets monthly at British Legion social club, Quarry Lane, Northfield. A patient led group. Organised speakers at each session. Tel: 0121 627 2360 or 0121 627 2248.

LET’S FACE IT Support group for people with any form of facial disfigurement Tel: 01843 833 724.

MILITARY PATIENTS Military patients will be visited by a representative from the Royal Centre for Defence Medicine (RCDM) who will attend to their administrative, welfare, pastoral and spiritual needs.

NATIONAL RHEUMATOID ARTHRITIS ASSOCIATION Birmingham group at www.brasg.org.uk, Heart of England group contact 01628 823 524, national website: www.nras.org.uk OESOPHAGEAL PATIENTS ASSOCIATION OPA National charity offering support and information to patients and carers affected by oesophageal and stomach cancers.

Birmingham group hosts two meetings per year. For information contact 0121 704 9860 Email: enquiries@opa.org.uk Website: www.opa.org.uk

PAIN FATIGUE SUPPORT Meets first Thursday of the month. Noon to 2pm, Erdington Methodist Church. Tel: 0300 330 0640.

Email: painfatiguesupport@hotmail.co.uk.

PATIENTS’ READING GROUP Meets Tuesdays, Weoley Castle Library. 2pm-3.30pm. To book call 0121 464 1664.

PITUITARY FOUNDATION This group for patients, carers and friends meets at the Morris Centre Health and Fitness Club, QEH. The meetings for 2015 are as follows: Sat 28 February (Fisher House), Sat 6 June and Sat 26 September. All meetings are from 10.30am onwards. Contact: 0845 450 0375 Website: birminghampituitarygroup.weebly.com QE LIVER TRANSPLANT SUPPORT GROUP The group meets at 7.30pm on the 3rd Monday of every month (except July and August) in the Faith Centre, Meeting Room level 1, QEHB. Tel: 0121 627 2089 or 01902 679333 (after 7.30pm).

ROY CASTLE LUNG CANCER SUPPORT GROUP Held 1st Tuesday of every month, Birmingham Heartlands Hospital. Tel: 0121 424 1433 Contact: Lynne Reaper.

THE NATIONAL OSTEOPOROSIS SOCIETY The National Osteoporosis Society runs a local support group based in Birmingham. Tel: 0121 429 7366 www.nos.org.uk THE STROKE ASSOCIATION Supporting people affected by stroke. Tel: 0303 303 3100 (Mon-Fri, 9am-5pm) Email: info@stroke.org.uk Website: www.stroke.org.uk TINNITUS Practical support and advice for sufferers including group sessions and newsletters. C/o Birmingham Institute for the Deaf, Ladywood Road, Edgbaston, Birmingham, B16 8SZ. Eileen: 01384 831032. Email info@tinnitusbham.org.uk TRACHEOTOMY SUPPORT New group for patients following tracheotomy. 0121 627 2248.

VASCULITIS SUPPORT GROUP WEST MIDLANDS VSGWM Support group for sufferers of Systemic Vasculitis (e.g. Wegener’s granulomatosis) as well as support for carers. The VSGWM circulates useful information and ideas, with friendly meetings held at least once a year. 0121 243 5621.

WEST MIDLANDS BRAIN TUMOUR SUPPORT GROUP The support group meets in the Faith and Community Centre, first floor, QEHB on third Monday of the month, noon to 2pm.

Contact Sue Wreglesworth on: 0771 7175 236.

Email: sue.wreglesworth@braintumouruk.org.uk WILSON’S DISEASE SUPPORT GROUP  UK National charitable group offering support and information to patients with Wilson’s disease and their families across the UK. For information and local support contact jerry@wilsonsdisease. org.uk or visit the website www.wilsonsdisease.org.uk YOUNG ADULTS CANCER SUPPORT GROUP Is run by a group of young adult cancer patients to offer support for people who have similar needs. No strict age limit but current members in their 20s, 30s and 40s. Meetings usually held last Wednesday of month at The Plough, Harborne. Contact Vicky Stock on: 0784 589 7760. Email: stock.vicky@yahoo.co.uk

Steps have been taken to ensure this information is up to date but please contact the group directly before undertaking a journey.

Support group coordinators can email revisions to their entry to: communications@uhb.nhs.uk. Please mark the email – support group revision.

See www.uhb.nhs.uk for the latest news

12

University Hospitals Birmingham NHS Foundation Trust | OCTOBER 2015

13

OCTOBER 2015 | University Hospitals Birmingham NHS Foundation Trust

Loyal devotion of transplant patient Megan Kirby was given just six months to live before she underwent a liver transplant at the Queen Elizabeth Hospital in December 1994, at the age of 61.

Since then, almost every week for the past 20 years she and her husband John – as patient and carer – have spoken to other patients undergoing assessment for liver transplant at the hospital QEHB about their experience of liver transplant, of recovery and of getting on with, and enjoying, life afterwards. Now aged 82, Megan has been advised to stand down from this role.

Here Megan tells her story in her own words, in the hope that it will offer hope to patients awaiting a liver transplant and encourage people to sign up to the NHS Organ Donor Register.

“How long is a piece of string?” This was the answer I received when I asked how long my new liver would last.

In 1994 I was given six months to live. My only hope was to have a liver transplant.

Now, in 2015 my ‘piece of string’ is 21 years long.

Before my transplant I asked my husband, John, for his thoughts – should I have a transplant or not? – and he told me he felt there was no other choice, I was too young to die.

It is not easy getting physically fit after a liver transplant, but it is well worth doing.

Just eight weeks after my transplant a realised I was leading a normal life; going shopping, visiting the library, using public transport, generally doing all the things I wanted to do.

I had my gift of a donor liver in December 1994 and in March of 1995 I had a three week holiday in Germany to visit my daughter; a trip I would never have been able to make without the transplant.

Five months after my transplant I went back to work, starting a new job at the Benefit Agency in Five Ways, where I worked until I retired at the age of 65.

Since my transplant John and I have enjoyed numerous holidays to places such as Iceland and Israel as well as several Mediterranean cruises, and of course to Germany to visit my daughter, her husband and our two grandchildren.

Unfortunately the travelling had to stop when I developed osteo-arthritis, but I am left with many wonderful memories – and I’m still able to see my daughter too as she has now moved back to the UK. I give thanks each day for the gift of life and for the courage shown by my donor family who made that crucial decision to consent for organ donation. But just being grateful did not seem enough – I wanted to give something back.

Not long after my transplant Professor Neuberger (he was Dr Neuberger then) asked me if I would volunteer to talk to patients who were being assessed for transplant.

He knew that, whilst the doctors and nurses knew lots about transplantation, they themselves had not actually had one; patients would benefit greatly from hearing the experience of an actual transplant recipient.

The support group had only just been started at that time and as well as talking to patients I helped to get other transplant recipients involved and up until around two years ago I managed the rota for who was going to come in and talk each week.

Before we could meet the patients we had to

BHBN Schedule BHBN Hospital Radio broadcasts patient requests, music, news, live sport and a range of speciality programmes to NHS hospitals across Birmingham. The station, founded in 1952, is based in new studios in the Heritage Building (Queen Elizabeth Hospital), they are on air 24 hours a day. They can also be heard via their website www.bhbn.net and the TuneInRadio app.

Monday 12noon -1pm The Light Lunch 3pm–4pm Elevator Zone – Bubba the Loungehound 5pm–7pm Good Vibrations – Donna Joseph 7pm–8pm

Megan and husband John (front) with (L–R) Mr Thamera Perera (Consultant Transplant Surgeon), Samantha Howell (Liver Transplant Specialist Nurse), Joke Lawal (Liver Transplant Specialist Nurse) and Pete Ashcroft (Liver Transplant Coordinator)

Before my transplant I asked my husband, John, for his thoughts and he told me he felt there was no other choice, I was too young to die.

the importance of having a positive attitude; Two, that the patient understands how stressful the experience is for their loved ones; Three, after a transplant they might expect to have a few ‘family discussions’, shall we say?

The relationship between the patient and their carer will change. They are not ill anymore and this change can be difficult at first for both parties to make the adjustment..

How to become a donor There is no age limit to signing the NHS Organ Donor Register.

For more information visit the website: www.organdonation.nhs.uk or call 0300 123 23 23. Remember to let your friends and family know when you have signed The Organ Donor Register and join the conversation online by using the campaign hash tag #organdonor.

To join the NHS Organ Donor Register Call: 0300 123 23 23 Text SAVE to 62323

8pm–10pm Tuesday 12noon -1pm The Light Lunch 3pm–4p m Elevator Zone – Bubba the Loungehound Womens Hospital Requests 6pm–7pm – Jen Hukins 7pm–8pm Easy Listening – Kelly Howell 8pm–10pm The Evening Show – Paul Millington Wednesday 12noon -1pm The Light Lunch 3pm–4pm Elevator Zone – Bubba the Loungehound Words and Music 6pm–7pm – Brian Henderson 7pm–8pm Hospital Requests – Danny de Reybekill 8pm–10pm The Evening Show – David Elliott Thursday 12noon-1pm The Light Lunch 3pm–4pm Elevator Zone – Bubba the 5pm–7pm The Tea Time Show – Ben Hospital Requests 7pm–8pm 8pm–10pm The Evening Show – Chris Friday 12noon-1pm The Light Lunch 3pm–4pm Elevator Zone – Bubba the Loungehound 6pm–8pm Pick and Mix – Brendan Delaney 8pm–10pm The Evening Show – Bill Waldron CBSO Concerts when broadcast are on Friday at 7:30pm

Megan Kirby, dedicated volunteer speak to a trained counsellor so that we could learn the best way to put the information across.

It was important that we were seen as a good example of what a transplant could achieve, whilst at the same time helping patients to understand the downs as well as the ups.

If I had to pick the three most important things that I feel a person who is going to have a liver transplant should know it would be: One,

Queen Elizabeth Hospital Requests – Arali McGrath The Evening Show – Dale Hobson

Saturday 7am–9am 9am–11am 11am–1pm 1pm–2pm

Weekend Breakfast – Dave Horton BHBN Gold – Colin Monnaf The Frock Show – Sarah Morris Queen Elizabeth Hospital Requests – Anita Shah 2pm–6pm Military Ward – Michelle Woodhouse (Alternate Weeks) BHBN Sport–Live Commentary from a local Ground Lively Discussion & Reports SPONSORED

BY CHILTERN RAILWAY MAINLIN 6pm–7pm Saturday Disco – Marky B Saturday Alternative – Olya Jeneson 9pm–10pm BHBN Reggae Selection Sunday 8am–10am Laid Back Sunday – Bill Waldron 10am–12 Kitch & Kool – Brendan Delaney Noon 12 Noon–1pm Music from Around the World – Yasmin Tariq 1pm–2pm Hospital Requests – Shaz Hill 2pm–5pm The Sunday Bash – Graham Allen 5pm–6pm The BHBN Asian Mi – Raveeta Banger 6pm–8pm The Evening Show – Doug Jackson Music from Stage & Screen 8pm–9pm 9pm–10pm BHBN Country (provided by UK Country Radio Bob McCready) 10pm–11pm BHBN Classical Collection – Roger Cunningham All other times – Listen to the bhbn music selection Available around the wards and online via links on www. bhbn.net

See www.uhb.nhs.uk for the latest news

14

University Hospitals Birmingham NHS Foundation Trust | OCTOBER 2015

15

OCTOBER 2015 | University Hospitals Birmingham NHS Foundation Trust

No. 3596

Your monthly puzzle challenge Quiz Challenge

CROSS CODE 19 16

24

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ABCDEFGHIJKLMNOPQRSTUVWXYZ 1

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EACH number in our Cross Code grid represents a different letter of the alphabet. You have three letters in the control grid to start you off. Enter them in the appropriate squares in the main grid, then use your knowledge of words to work out which letters should go in the missing squares.

As you get the letters, fill in other squares with the same number in the main grid and control grid. Check off the alphabetical list of letters as you identify them.

MAGIC SQUARE

GET TO A RARE AMOEBA

1. In golf, which stroke is the opposite of a hook?

6. What does a sundew plant eat?

2. From where does the German title kaiser (emperor) originate?

7. Which BBC TV football programme has been broadcast since 1964?

3. In which 1980s ITV comedy series did Judi Dench co-star with her husband Michael Williams?

8. In which battle of 1314 did Robert the Bruce defeat the English under Edward II?

4. In which English county is the Forest of Dean?

9. In which European country are the Cantabrian Mountains?

NONAGRAM

C U E A L E

L O G

HOW many words of four letters or more can you make from this Nonagram? Each word must use the central letter, and each letter may be used only once. At least one word using all nine letters can be found.

Guidelines: 22 Good; 26 Very Good; 30 Excellent.

Any word found in the Concise Oxford Dictionary (Tenth Edition) is eligible with the following exceptions: proper nouns; plural nouns, pronouns and possessives; third person singular verbs; hyphenated words; contractions and abbreviations; vulgar slang words; variant spellings of the same word (where another variant is also eligible).

USING all 16 letters of the phrase above, form four words each of four letters which will fit in the grid to form a magic square in which the words can be read both horizontally and vertically.

SPELL out a 15-letter word or phrase by moving from one chamber to another within the pyramid. You may only enter each of the chambers once and may only L proceed through openings in the O walls. The first letter may appear in any C K chamber.

UM

UR PB

UH

IE RT

ES

7 9 9 6 7 1 8 5 6 2 3 5

5

3 9 8

1 6 8

HG

RO

ST

IW HA

EN

Hard

7 5 9

9 2 2 4 4 3 5 2 8 7 2 1 5 9 6 4 7 3

7 1 6

KM

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1

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14

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2

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3

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16

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5

EASY SUDOKU 3 7 1 4 9 5 2 8 6

9 6 8 1 7 2 5 3 4

2 4 5 6 3 8 7 9 1

5 3 2 9 8 6 4 1 7

1 9 7 5 2 4 3 6 8

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HARD SUDOKU 6 8 4 3 1 7 9 5 2

4 2 3 8 5 1 6 7 9

7 1 9 2 6 3 8 4 5

8 5 6 7 4 9 1 2 3

8 7 2 6 5 9 4 3 1

6 5 3 1 4 8 2 7 9

1 9 4 7 3 2 5 8 6

7 6 8 4 2 5 9 1 3

5 4 9 3 1 7 6 2 8

3 2 1 8 9 6 7 5 4

4 3 7 5 6 1 8 9 2

2 8 6 9 7 3 1 4 5

9 1 5 2 8 4 3 6 7

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MAGIC SQUARE: spam; pore; aria; meal.

WORD PYRAMID: Hope against hope.

EQUALISER: Clockwise from top left – add; divide; multiply; subtract.

Total: 4.

11 10

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HERE are two miniature fivesquare crosswords using the same grid – but the letters have been mixed up.

You have to work out which letters belong to which crossword.

EQUALISER 3 8 4 4 10 4 4 8 4 4 2 2

QUICK CROSSWORD: neat; negate; next; note; oaten; ogee; Across – 1 Rascal; 4 Towers; 8 Corpus; 10 Tedium; 11 Moral; 12 oxygen; OXYGENATE; teen; teeny; Tinder; 14 Gemini; 16 Dine; 17 Star; 19 Camp; 22 Stem; 26 Atonal; 27 tenge; toea; tone; yean.

Throne; 28 Layer; 29 Tannin; 30 Pirate; 31 Stamen; 32 Revert.

9. Twist perhaps in time to music? (5)

5. Cleaner is less corrupt (5)

4. Can be visited on sight (2,4)

11. Oh, how’s it to develop into a rushing sound? (6)

7. Pull down the lady’s cloak (9)

13. Downhearted by redesign of jet cab (6)

9. Dispense with party outside (2,7) 12. Luxurious work fashionable before run-up to Easter (7)

16. Can oust members with large 14. Little Ernest, say, in turn, will bills to face (7) stop being active (4,3) 18. It will sound similar at the end (5) 15. In time rewrites the record 20. Choice alternatives? (3,2,3,5) book (6) 22. Abstainer takes in nothing, 17. Hanging a bishop and a son (5) not even this (3) 19. Swift lout (5) 23. Start removing crossing place in east London (9) 21. Revolutionary colour (3)

QUICK CROSSWORD 1

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All puzzles on this page are supplied by Sirius Media Services.

To try more of our puzzles interactively online go to www.puzzledrome.com

(1) Across – Miner; Timid; Loser.

3. Blundering foremen? (7)

6. Refuse to have fuel in a low place (7)

Perform the first calculation in each line first and ignore the mathematical law which says you should always perform division and multiplication before addition and subtraction.

FIVE ALIVE:

8. It indicates what is likely to happen as a rule (3,2,8)

10. Area consisting of one and a half continents? (7)

PLACE the four signs (add, subtract, multiply, divide) one in each circle so that the total of each across and down line is the same.

exeat; exon; eyot; gate; gean; gene; genet; genoa; gent; goatee; gone;

23

ACROSS DOWN 1. Cast of children below school 1. I leave bucket for friend (3) age? (9) 2. A bird is damned, we hear, on 6. No good returning fish (3) the river in Africa (5)

Down – Metal; Names; Radar.

CRYPTIC CROSSWORD: Across – 1 Capsicum; 6 Logo; 8 Mine; 9 Volition; 10 Shapelessness; (2) Across – Wring; Inane; Exile.

Down – White; Iraqi; Geese.

11 Brae; 13 Past; 17 Field hospital; 20 Straddle; 21 Tusk; 22 Grit; 23 Applying.

NONAGRAM: Down – 2 Alight; 3 Sweeper; 4 Cavil; 5 Milksop; 6 Luton; 7 Grouse; 12 aeon; agent; ante; atone; eaten; Echidna; 14 Swiftly; 15 Winter; 16 Samson; 18 Least; 19 Steep.

Down – 1 Recite; 2 Strand; 3 Acumen; 5 Omelet; 6 Elixir; 7 Summit; 9 Sore; 10 Tags; 13 Divan; 15 Maker; 18 Mantis; 19 Cornea; 20 Malice; 21 Plan; 22 Step; 23 Thrice; 24 Morale; 25 Select.

13 15

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25

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Contact the editor: Annie Roberts, news@QEHB, Communications Office, University Hospitals Birmingham, Mindelsohn Way, Birmingham B15 2TH Email: annierhealth@gmail.com Designed by graphics@uhb.nhs.uk

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ACROSS 2. Memorable (7) 7. Indonesian island (4) 8. Lose water (4) 9. Dead body (7) 10. Pack of cards (4) 12. Peer (4) 15. Belief (5) 17. Ship’s officer (6) 18. Fame (6) 19. Apportions (6) 21. Irony (6) 22. Roof overhang (5)

listening to you

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PREVIOUS SOLUTIONS CROSS CODE

7

13

PZ1P3596 © Sirius Media Services Ltd

QUIZ CHALLENGE: 1 James Stewart; 2 Saul; 3 Walter Swinburn; 4 Diet, food and nutrition; 5 Willy Brandt; 6 Transylvania; 7 The Shetland pony; 8 The BBC; 9 Whiting and linseed oil; 10 August: Osage County.

6

17

U

R

TL

5

21

E

OA

4

20

D

BD

3

9

N

IA

HY

EACH row and each column must contain the numbers 1 to 9, and so must each 3 x 3 box.

1 3 6 8 9 4 6 2 9 3 2 6 9 4 7 6 2 9 8 3

10

FIVE ALIVE OS

2

8

WORD PYRAMID

SUDOKU Easy

1

10. What is the real name of rapper Example?

5. The Toggenburg is a dairy breed of which animal?

5

22

8

18

5

3

7

5

13

23

17

3

14

10

13

8

17

8

5

8

3

11

14

8

23

7

14

15

17

22

11

8

8

7

5

5

5

17 22

17

3

22

7

23

8

25

7

26

8

3 10

8

3 18

9

7

10

7

22

22

3

10

17

21

3 20

1

CRYPTIC CROSSWORD

23. Those people (4) 26. Examine (4) 28. Opening (7) 29. Meat substitute (4) 30. Drench (4) 31. Latticework structure (7) DOWN 1. Disappear gradually (4) 2. Notch (4) 3. English painter (6) 4. Amphibious rodent (6) 5. Otherwise (4)

6. Young salmon (4) 10. Down payment (7) 11. Slaughter (7) 13. Suffer anguish (7) 14. Indulgent (7) 15. Native American tent (5) 16. US state (5) 20. Containing salt (6) 21. Consecutive (6) 24. Ring (4) 25. Defensive trench (4) 26. Hardy heroine (4) 27. Coalmining waste (4)

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29/09/2015 09:19