A guide to care and independent living Hull & East Riding OPTIONS SOCIAL CARE tips 10 Autumn 2022 hospitalLeaving What’s servicesHealthcarenext? Choosing the right one NHS healthcarecontinuing Who’s eligible?
2 To find out more contact us on 01482 702657 managers@hhtrust.karoo.co.uk for the Care Team hhtrust@hhtrust.karoo.co.uk for the House Holderness House Trust, Holderness Road, Hull, HU8 8QX Holderness House is a residential care home for ladies nestled in lush grounds off Holderness Road in Hull. Our dedicated and friendly staff provide all our ladies with first class personal care 24-hours a day. All our rooms are single, with en-suite bathrooms and all special dietary needs are catered for. We have a lift to all floors and a delightful spacious lounge and library for the ladies to enjoy. We remain open for admissions during this pandemic and will guide you through our COVID safe protocols for moving into our accommodation. Respite and Day care is offered to give relatives and carers a break. Care for elderly ladies at Holderness House in Hull
We are a residential home providing care and accommodation for up to 46 older people with a range of abilities, located in the seaside town of Withernsea close to the town centre and sea front. We pride ourselves in offering a homely atmosphere, our open door approach encourages openness and transparency. We have a highly dedicated care team which includes a full time activities coordinator who’s key responsibility is ensuring the social needs of our service users are being met in a person centred way. Rated Good in all areas by the CQC • Safe • Effective • Caring • Responsive • Well-led Please call in for a look around or contact the manager. • Residential Care • Dementia Care • Respite Care • Day Care 271 Queen Street, Withernsea HU19 2NN Telephone: (01964) 613975 ChaptercareLimitedFollow us on facebook: @thequeensresidentialhome
The Queens Residential Home
3 This guide is intended to help you, your carer and your relatives understand how your local health services can help you after discharge from hospital. Also information to help you to live independently or access support and care services in your area. Welcome OCTAGONDESIGN&MARKETINGLTD Alzheimer’s Society – Support for people living with dementia in Hull and East Riding ............................................................................................................ 17 NHS continuing healthcare................................................................................................ 6-9 Personal budgets and direct payments......................................................................... 12-15 NHS-funded nursing care.................................................................................................... 15 Hull and East Yorkshire Mind 10 City Health Care Partnership CIC .......................................................................................... 4 Age UK Hull services - promoting the wellbeing of all older people throughout the city of Hull 18-19 To view this guide online as an interactive ebook visit: www.regionalcare.co.uk/options/hull/autumn2022 Read online The Care Quality Commission Social Care and GP top tips ............................................... 16
4 Bee part of the Forcommunitycaringmoreinformationgive us a call or visit our website: careBechcp.07972806200beeathomecare@nhs.neteatHomeCareprovidesandsupportathome.Joinouramazingteamofcarers • Paid time for training • Generous annual leave entitlement • Enhanced pay for weekend/ unsociable hours Scan me
5 Lockwood Road, Molescroft, Beverley, HU17 9GQ off the A1174 (Beverley Bypass) ★ 64 bedded Nursing and Residential Home with single ensuite rooms. ★ 11 bungalows in grounds to accommodate those wanting independent living and not ready to take the next step into residing in a care home. These residents have access to all facilities within the care home. ★ Highly trained staff and nurse in attendance 24 hours per day. ★ Extensive secure landscaped gardens with purpose built seating. ★ Sitting rooms, lounges and conservatory for your use. ★ All residents have an in-depth assessment prior to admission to ensure all needs can be met. ★ Activity Officers deliver a varied programme of activities. ★ Chefs offer a varied menu, catering for all diets. ★ Special Events can be catered for on request. ★ All home services can be booked: Chiropodist, Hairdresser and Opticians ★ Deliveries of newspapers and magazines on request Please feel free to come and look round this professional, warm and friendly environment.01482 679955 Beverley NursingGrangeHome For further details regarding the home please contact Matron/ Manager ★ ★ ★ ★★
The process involved in NHS continuing healthcare assessments can be complex. An organisation called Beacon gives free independent advice on NHS continuing healthcare. Visit the Beacon website or call the free helpline on 0345 548 0300.
If you are not eligible for NHS continuing healthcare, you can be referred to your local council who can discuss with you whether you may be eligible for support from them.
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Some people with long-term complex health needs qualify for free social care arranged and funded solely by the NHS.
NHS healthcarecontinuing
Find out more about the children and young people’s continuing care national framework on GOV.UK To be eligible for NHS continuing healthcare, you must be assessed by a team of healthcare professionals (a multidisciplinary team). The team will look at all your care needs and relate them to: • what help you need • how complex your needs are • how intense your needs can be • how unpredictable they are, including any risks to your health if the right care is not provided at the right time Your eligibility for NHS continuing healthcare depends on your assessed needs, and not on any particular diagnosis or condition. If your needs change then your eligibility for NHS continuing healthcare may change.
This is known as NHS continuing healthcare. Where can NHS continuing healthcare be provided? NHS continuing healthcare can be provided in a variety of settings outside hospital, such as in your own home or in a care home.
Carers and family members should also be consulted where appropriate.
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You should be fully involved in the assessment process and kept informed, and have your views about your needs and support taken into account.
NHS continuing healthcare is for adults. Children and young people may receive a “continuing care package” if they have needs arising from disability, accident or illness that cannot be met by existing universal or specialist services alone.
A decision about eligibility for a full assessment for NHS continuing healthcare should usually be made within 28 days of an initial assessment or request for a full assessment.
If you still have some health needs then the NHS may pay for part of the package of support. This is sometimes known as a “joint package” of care.
Information and advice
Am I eligible for NHS continuing healthcare?
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NHS continuing healthcare assessments
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Full assessment for NHS continuing healthcare
Being referred for a full assessment does not necessarily mean you’ll be eligible for NHS continuing healthcare. The purpose of the checklist is to enable anyone who might be eligible to have the opportunity for a full assessment.
The professional(s) completing the checklist should record in writing the reasons for their decision, and sign and date it. You should be given a copy of the completed checklist.
Clinical commissioning groups, known as CCGs (the NHS organisations that commission local health services), must assess you for NHS continuing healthcare if it seems that you may need it.
For most people, there’s an initial checklist assessment, which is used to decide if you need a full assessment. However, if you need care urgently – for example, if you’re terminally ill – your assessment may be fast-tracked.
Full assessments for NHS continuing healthcare are undertaken by a multidisciplinary team (MDT) made up of a minimum of 2 professionals from different healthcare professions. The MDT should usually include both health and social care professionals who are already involved in your care. You should be informed who is co-ordinating the NHS continuing healthcare assessment.
7 Editorial content supplied by: the NHS
Initial assessment for NHS continuing healthcare
You can download a blank copy of the NHS continuing healthcare checklist from GOV.UK
The initial checklist assessment can be completed by a nurse, doctor, other healthcare professional or social worker. You should be told that you’re being assessed, and be asked for your consent.
Depending on the outcome of the checklist, you’ll either be told that you do not meet the criteria for a full assessment of NHS continuing healthcare and are therefore not eligible, or you’ll be referred for a full assessment of eligibility.
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The team’s assessment will consider your needs under the following headings: • breathing • nutrition (food and drink) • continence • skin (including wounds and ulcers) • mobility • communication • psychological and emotional needs • cognition (understanding) • behaviour • drug therapies and medicine • altered states of consciousness • other significant care needs
The assessment should take into account your views and the views of any carers you have. You should be given a copy of the decision documents, along with clear reasons for the decision. You can download a blank copy of the NHS continuing healthcare decision support tool from GOV.UK
If you’re eligible for NHS continuing healthcare, the next stage is to arrange a care and support package that meets your assessed needs. Depending on your situation, different options could be suitable, including support in your own home and the option of a personal health budget.
Care and support planning
Your CCG should work collaboratively with you and NHS
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NHS continuing healthcare should be provided.
If you have at least 1 priority need, or severe needs in at least 2 areas, you can usually expect to be eligible for NHS continuing healthcare. You may also be eligible if you have a severe need in 1 area plus a number of other needs, or a number of high or moderate needs, depending on their nature, intensity, complexity or unpredictability.
These needs are given a weighting marked “priority”, “severe”, “high”, “moderate”, “low” or “no needs”.
In all cases, the overall need, and interactions between needs, will be taken into account, together with evidence from risk assessments, in deciding whether
Fast-track assessment for NHS continuing healthcare If your health is deteriorating quickly and you’re nearing the end of your life, you should be considered for the NHS continuing healthcare fast-track pathway, so that an appropriate care and support package can be put in place as soon as possible – usually within 48 hours.
If it’s agreed that a care home is the best option for you, there could be more than 1 local care home that’s suitable.
Find out more about NHS continuing healthcare from NHS England NHS continuing healthcare
Q Can I refuse an assessment for NHS continuing healthcare? If I refuse, will I be able to get services from my local authority?
If there’s evidence that a move is likely to have a detrimental effect on your relative’s health or wellbeing, discuss this with the CCG. It will take your concerns into account when considering the most appropriate arrangements.
consider your views when agreeing your care and support package and the setting where it will be provided. However, they can also take other factors into account, such as the cost and value for money of different options.
An assessment for NHS continuing healthcare cannot be carried out without your consent, so it’s possible to refuse. However, if you refuse, although you’ll still be entitled to an assessment by the local authority there’s no guarantee that you’ll be provided with services. There’s a legal limit on the types of services that a local authority can provide. If you refuse to be assessed for NHS continuing healthcare, the CCG should explore your reasons for refusing, and try to address your concerns. If someone lacks the mental capacity to consent to or refuse an assessment, the principles of the Mental Capacity Act will apply and in most circumstances an assessment will be provided in the person’s best interest.
If you’re concerned about changes to your care package because of a move to NHS continuing healthcare, your CCG should talk to you about ways that it can give you as much choice and control as possible. This could include the use of a personal health budget, with 1 option being a “direct payment for healthcare”.
If you’re not eligible for NHS continuing healthcare, but you’re assessed as requiring nursing care in a care home (in other words, a care home that’s registered to provide nursing care) you’ll be eligible for NHS-funded nursing care. This means that the NHS will pay a contribution towards the cost of your registered nursing care. NHSfunded nursing care is available irrespective of who is funding the rest of the care home fees.
Frequently asked questions about
CCGs will normally make a decision about eligibility for NHS continuing healthcare within 28 days of getting a completed checklist or request for a full assessment, unless there are circumstances beyond its control.
If the CCG decides you’re eligible, but takes longer than 28 days to decide this and the delay is unjustifiable, they should refund any care costs from the 29th day until the date of their decision.
FAQ’s Editorial content supplied by: the NHS
If you’re eligible for NHS continuing healthcare, your needs and support package will normally be reviewed within 3 months and thereafter at least annually. This review will consider whether your existing care and support package meets your assessed needs. If your needs have changed, the review will also consider whether you’re still eligible for NHS continuing healthcare.
Q I have a local authority support package that works well. I’m now eligible for NHS continuing healthcare – will my support package change?
Refunds for delays in NHS continuing healthcare funding
Q My relative is in a care home and has become eligible for NHS continuing healthcare. The CCG says the fees charged by this care home are more than they would usually pay, and has proposed a move to a different care home. I think a move will have a negative effect on my relative. What can we do?
NHS continuing healthcare reviews
If you’re not eligible for NHS continuing healthcare
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If the CCG decides to arrange an alternative placement, they should provide a reasonable choice of homes.
No, it is not possible to top up NHS continuing healthcare packages, like you can with local authority care packages. The only way that NHS continuing healthcare packages can be topped up privately is if you pay for additional private services on top of the services you’re assessed as needing from the NHS. These private services should be provided by different staff and preferably in a different setting.
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Q Is it possible to pay top-up fees for NHS continuing healthcare?
11 The services we provide can be discussed in your home, or at our welcoming office in Goole. We’re here for you every step of the way when it comes to our services, which include: • Personal Services Available 24 Hours a Day, 365 Days a Year • Private Chapels of Rest • Golden Charter Pre-Payment Plans • Fleet of Mercedes™ Funeral Cars • Horse-Drawn Carriages Available on Request As a team, we work hard to help you to say goodbye to your loved ones in a way that is befitting to their memory. For more details, or to discuss your individual requirements, please call us today. A Fletcher & Sons, 31 Edinburgh Street, Goole, DN14 5EH Tel: 01405 763130 A Fletcher & Sons We appreciate how daunting and stressful arranging a funeral can be, especially if you have never had the heartbreaking experience of losing a loved one. We are able to provide a complete funeral service individually tailored to your family’s specific needs. Below are some of the services that we provide: • Estimates and Professional Advice without Obligation • Complete Guidance on Every Aspect of Planning the Funeral • Supply of a Wide Range of Traditional, Willow, Bamboo, and Individually Designed Coffins • Supplying of Floral Tributes • Designing and Printing of Order of Service Sheets • Placing of Newspaper Bereavement Notices • Catering Requirements • Monumental Masons’ Work for Headstones • Pre-Paid Funeral Plans (Golden Charter) Robert A. Drew & Son Ltd Funeral Directors 78 Main Street, Willerby, Hull HU10 6BZ Phone: 01482 656537 Email: robertadrew@robertadrew.karoo.co.ukwww.robertadrew.com
• have experience working with your care needs
Your personal budget is the amount of money your local council will pay towards any social care and support you need.
• pay the money directly to you or someone you choose – this is known as a direct payment
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A carer’s assessment is free and anyone over 18 can ask for one.
For example, the council could arrange some of your care but send you the rest of the money. This is often called a mixed package or “mix and match”.
The benefits of direct payments
• speak the same language as you
• are always the same people and available when you need them
• can help you get to shops or social events
You’ll be given a personal budget to spend if your local council decide you’re eligible for help with any social care and support you need. You
The amount of money in your personal budget is decided by your local council after a needs assessment to work out:
Carers and personal budgets
If you’re a carer, you may be entitled to receive a personal budget after having a carer’s assessment to see what might help make your life easier.
• are a specific person that has been recommended to you
• manage your personal budget for you
The money in your personal budget can be paid to you, to help you make more decisions about how it’s spent. This is known as a direct payment.
If your money is paid to another organisation
The organisation you choose, such as your care provider, will speak to the council and arrange the Sometimespayments.other organisations charge you extra money to arrange payments from the council.
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What is a personal budget?
Direct payments give you more flexibility over how your care and support is arranged and provided.
For example, you could choose to hire care workers or personal assistants who:
Personal budgets and direct payments
If the council manages your money
• what kind of care and support you need • how much it will cost • how much you’re able to afford yourself
The money in your personal budget will be spent for you by the council. They will arrange all your care and support based on your agreed care plan.
can request an assessment from the council to establish your needs.
• pay the money to another organisation – such as a care provider
You can also choose a combination of these options.
You can ask the council to either:
They still need to check you’re happy with the care they’re arranging for you.
Choosing how to receive your personal budget
You can then choose how you spend the money on your own care and support, as long as it matches the care plan you’ve agreed with the council.
You could also member.oraforpayments,yourelsesomeonehavingconsidermanagedirectexamplefriendfamily
• paying it directly into a bank, Post Office, building society or National Savings and Investments account
• you would rather the council arranged your care
How to apply for direct payments
If you choose direct payments, the council will send you the money in your personal budget by either:
If you’re not confident about keeping records or managing the people who care for you, your local council should be able to provide support.
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When to consider other options
• how the council want you to record your spending –for example, keeping receipts
• sending you a pre-paid card
You could also consider having someone else manage your direct payments, for example a friend or family member. You’ll need to set up a trust for payments that are managed by someone else.
Most councils will ask for evidence of how you’ve spent your money every 3 months.
ThereNHSare many ways you could choose to use the money. It’s your choice as long as you’re spending your personal budget on things that meet your agreed care plan.
• you’re worried about managing money or the people you employ • you spend a lot of time in hospital
The Money Advice Service has information about setting up a trust.
You may decide direct payments are not helpful if:
You should be offered direct payments as an option after your needs assessment. You can also ask your local council’s social services department about direct payments. How direct payments work
The council might ask you to sign a document called a direct payment agreement. This says:
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Signing a direct payment agreement
• speaking to your local council’s social services department
Although support from the council should be available, you may need to arrange:
If you want someone else to receive the direct payment
Ask your local council for advice or call the Money Advice Service on 0800 138 7777.
Disability Rights UK also have more information on getting a personal assistant.
Read more about employing someone to work in your home on GOV.UK.
If you’re struggling to manage your money
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Editorial content supplied by: the NHS
Employing your own carer or personal assistant
You could speak to the council and agree for the money to be sent to someone who will spend it for you. For example:
• tax
When choosing an agency, decide what sort of service you’re looking for and the tasks you need help with.
If you spend direct payments on something that isn’t agreed in your care plan, the council could take the money back or end the direct payments.
• National Insurance
• pension contributions
• contacting the UK Homecare Association
• cost you more money
You may need to write down how they will spend the money and which decisions they can make for you.
• remove some of the benefits - such as having the same person provide your care How to research a care agency
• your responsibilities as an employer - if you’re paying for a care worker
• a carer • a friend or family member • someone else who speaks up for you (an advocate)
If you don’t want to become an employer
If you decide to hire a carer or personal assistant yourself, it’s important to know the responsibilities you’ll have as an employer.
It’s a good idea to contact more than one agency, as they may offer different types of services.
• background checks or references
This is known as a decision-making agreement.
You can find out about local home care agencies by:
You could choose to hire care workers through an agency instead. This removes the legal obligations of being an employer, but could:
Outcome of the assessment
If you’re eligible for NHS-funded nursing care, the NHS will arrange and fund nursing care provided by registered nurses employed by the care home. Services provided by a registered nurse can include planning, supervising and monitoring nursing and healthcare tasks, as well as direct nursing care.
•
Your council should also have a formal complaints procedure on its website.
• you no longer have nursing needs
Editorial content supplied by: the ThereNHSare also organisations that inspect care agencies to see how well they are doing. The Care Quality Commission (CQC) regulates all health and adult social care in England. You might see a CQC inspection rating when you search online for care home agencies. Their 4 ratings are: • Outstanding • Good • Requires improvement • YouInadequatecouldalso search for care home agencies on the CQC website to see their full reports. Telephone helplines If you would like support to help you manage your personal budget or direct payments, speak to your council or call: • the Disability Rights UK personal budgets helpline on 0330 995 0404 • the Age UK advice line on 0800 055 6112 (for older people)
NHS-funded nursing care is when the NHS pays for the nursing care component of nursing home fees. The NHS pays a flat rate directly to the care home towards the cost of this nursing care.
Who is eligible for NHS-funded nursing care?
• The Money Advice Service has a guide to direct payments
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•
• you’re not eligible for NHS continuing healthcare but have been assessed as needing care from a registered nurse • you live in a nursing home
• you no longer live in a care home that provides nursing • your nursing needs have reduced and you’re no longer eligible for the high band, when you would change to the standard rate of £187.60 a week, or
How to complain
If you’re not eligible for NHS-funded nursing care and you don’t agree with the decision about your eligibility, ask your CCG to review the decision.
If you’re not happy with the council’s response Contact your Local Government Ombudsman. They investigate all adult social care complaints.
Most people don’t need a separate assessment for NHS-funded nursing care. However, if you do need an assessment or you haven’t already had one, your clinical commissioning group (CCG) can arrange an assessment for you. Find your local CCG.
How will my needs be assessed?
about personal budgets
You still have the right to complain if you: have been told you’re not eligible to receive money towards your care and support don’t agree with the amount of money in your personal budget
It’s worth speaking to your council’s social services before making an official complaint to see if they can help.
You could either: speak to your social worker about being re-assessed call your local council social services and request a complaints form
You may be eligible for NHS-funded nursing care if:
•
•
If you moved into a care home before 1 October 2007, and you were on the previous high band, NHS-funded nursing care is paid at a higher rate. In April 2021, the higher rate was set at £258.08 a week. You’re entitled to continue on this rate unless:
• you become entitled to NHS continuing healthcare instead
The cost of NHS-funded nursing care NHS-funded nursing care is paid at the same rate across England. In April 2021, the rate was set at £187.60 a week (standard rate).
• Age UK have a detailed fact sheet on personal budgets and direct payments in social care
If home.byemployednursesregisteredprovidednursingandwillthenursingNHS-fundedeligibleyou’reforcare,NHSarrangefundcarebythecare NHS-funded nursing care
You should be assessed for NHS continuing healthcare before a decision is made about whether you are eligible for NHS-funded nursing care.
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9 Safeguarding adults who receive social care is everybody’s business. If you are concerned about the safety of a loved one receiving care, contact the service provider in the first instance. You can also contact social services at your local council. If you feel a crime has been committed, contact the police. You can share your safeguarding concerns with us on our website or contact our National Customer Services on 03000 616161.
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1 The Care Quality Commission (CQC) registers all care homes and home care agencies. You can find out which ones support specific groups of people, such as people with a learning disability or those living with dementia.
They should also be capable and confident in dealing with your particular needs. You should always feel that their support is helping you to live the life you want to.
2 CQC’s Chief Inspector for Adult Social Care, Andrea Sutcliffe always uses ‘The Mum Test’: is a care home safe, caring, effective, responsive to people’s needs and well-led? In other words, is it good enough for my Mum (or anyone else I love and care for)?
If you or a loved one needs help with day-today care, you can contact your local council’s social services department. They will ‘make an assessment of your needs’ and depending on circumstances, may be able to help you access financial help. For more advice visit Age UK’s website www.ageuk.org.uk/home-and-care.
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Look for care homes and home care agencies where the staff involve people who use services and their families and carers, and treat individuals with compassion, kindness, dignity and respect
Social care Top tips
7 If you would like to organise your care yourself, you can find a care worker or personal assistant through an agency Your local social services department should be able to provide details of approved agencies.
Think about whether a home is close enough to family, friends, and community facilities
The Care Quality Commission has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does the Care Quality Commission endorse any of the products or services.
Here are some tips to help you choose your care.
3 Whether you are being cared for in your own home or in a residential setting, the staff looking after you need to be skilled, kind and supportive
A care home will be a home for you or your loved one. Residents should be treated as individuals with their likes and dislikes taken into account.
8 CQC’s ratings will identify services as: Outstanding ★ Good ● Requires improvement ● Inadequate ● This will help you make informed choices around your care.
Look at how well-led and managed a home is. What does it have in place to ensure that it delivers high quality care? Does it promote meaningful activity and connect the home with the community?
4
The Care Quality Commission is here to make sure health and adult social care services including hospitals, home and residential care as well as GPs in England provide people with safe, effective, high-quality care.
We publish independent inspection reports and ratings about services – information you can use when you’re choosing care for yourself, or a loved one. You can use our website to search for services you might be interested in by geographical area, or by specialism. For example, a care home that might offer specialist care for someone who has dementia. We also welcome your feedback on the care you have received – good or bad. We use this information to help inform our inspections and can alert authorities including local social services, if there are safeguarding concerns about care being provided. You can visit our website at www.cqc.org.uk to find our inspection reports, or share an experience of care. You can also call us to share an experience of care on 03000 61 61 61.
Get in
to
“I have also personally enjoyed taking part in fundraising activities like Cupcake Day and Memory Walk, as there is a real sense of togetherness for a good cause.
“Dementia can and does affect so many families, including mine.
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“My father was diagnosed with vascular dementia and Alzheimer’s disease in the summer of 2012. He passed away in September 2018. “I wanted to do something to help raise awareness of the condition and tackle the stigma associated, so I reached out to Alzheimer’s Society to see if I could help. It gives me an enormous sense of pride being an Ambassador for Alzheimer’s Society and I feel like I’m making a difference.
yourself in marathons and treks.
plenty of ways you can
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Search ‘get involved’ on
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3) Become a campaigner At Alzheimer’s Society, we work to amplify the voices of people affected by dementia, to create a world where they get the support and care they deserve. We can’t do this alone. Whether you have dementia, you have a personal connection to dementia or you want to stand with those who do. Together we can make a difference, register to become a campaigner at alzheimers.org.uk
us: T:
1) and Memory Walk and Cupcake Day challenging There’s get involved to help raise money. 2)alzheimers.org.ukDonate dementia support services are made possible thanks to generous donations from the public. However, you don’t have to join an event or seek sponsorship to do this. Simply head to alzheimers.org.uk and donate what you can to unite against dementia.
How support Alzheimer’s Society?
can you
events From
Fundraising
“For anyone wanting to know how they can help, I’d say get involved. Whatever you can give, be that your time, voice or money, you’ll know you’ve made a difference to the lives of people affected by dementia.” Meera Syal, actor and Alzheimer’s Society Ambassador touch you are affected by dementia in and would like information and support, contact 0333 150 3456 W: alzheimers.org.uk/dementiaconnect E: dementia.connect@alzheimers.org.uk Registered office: 43-44 Crutched Friars, London EC3N 2AE. Registered charity no. 296645. A company limited by guarantee and registered in England no. 2115499
Our Benefits Advice service provides a range of support and advice to ensure that older people, and their carers, are getting access to the range of benefits and other support they are entitled to.
Befriending
Receiving the right benefits ensures that older people have both the finances and other areas of support in place so that they live independently in the community e.g. finances to pay for care/ support in the home, help with household living expenses, carers financial support.
Our Falls Prevention and Awareness Service helps older, vulnerable adults who may be at risk of falling. Our Falls Prevention Officer can provide a falls assessment to enable people to live independently and safely. We also work closely with other organisations to help source the support people need.
Falls Prevention
Home Support
Our Home Support service delivers a range of charged for services to ensure that older people can live independently in their own homes. Services include cleaning, shopping, social calls/outings, sitting visits for companionship and conversation. Many carers also use this support to provide respite/cover and breaks for themselves.
18 Age UK Hull operates across Hull and East Yorkshire – our aim is to ensure that older people get the services they need where and when they need them. Through our work we ensure that older people, and their carers, are supported in 4 keyways: • How can we help – assess needs and understand what support is needed • Make a plan – who is going to do what, where and when so needs are met • Independence Matters – Supporting people to live sustainably in the community • Friendship Matters – Ensuring older people can enjoy gratifying later lives Age UK Hull and East Yorkshire services We are constantly developing our range of support for older people and their carers - current details are outlined below. If you would like to enquire about any of the services, would like to go to a session or have any queries at all regarding support for older people and their carers then please contact us - we are available for you to contact us 8.00am to 4.00pm, Monday to Friday. • Email Hello@ageukhull.org.uk • Tel: 01482 324644 • Web www.ageuk.org.uk/hull Please note that due to funding availability across Hull and East Yorkshire, we deliver some services directly ourselves, and others we may need to refer you to others for support. Information and advice Help and support on a variety of topics including activities, crime prevention, utilities, housing, health and social issues, personal and care problems and many other issues that may affect you or the lives of the other members of your family. Benefits advice
Our befriending service aims to reduce loneliness for people aged 50 and over. Our befrienders provide a regular, friendly phone call and/or visit to help reduce feelings of isolation and rebuild confidence.
We provide Positive Activities via our range of day opportunities and services, based in venues across the communities of Hull and East Yorkshire. These groups provide a positive activity and social/mental stimulation, along with social opportunities, companionship and a place to meet others.
Positive Activities
Silvester Street, The Maltings, Hull HU1 3HA Every
Volunteering can be a very rewarding way to give something back to the community, whilst also gaining valuable skills, and ensuring your spare time makes a positive impact for older people and their carers. We have a range of volunteering opportunities available across Hull and East Yorkshire, some of which can be done from the comfort of your own home. Comprehensive training and support available. Please contact us for a no obligation discussion and to explore how you could assist us with our vital work.
our
we
• Assist our statutory partners in reducing reliance on acute or institutional care for older people.
• To provide Information and Advice to assist older people to improve their quality of life.
• Give opportunities for volunteering across the organisation to enhance and develop individual skills and harness the experience and knowledge for the benefit of the organisation and its service user’s.
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19 • Monday PM – Bee Social group- Springhead Golf Club • Wednesday AM – Village People – Garden Village Club • Thursday AM – Brunch Bunch – Anlaby Library • Thursday AM and PM – Feel Good Thursdays – Barrington Avenue Our Best Years, in partnership with Hull FC/Hull KR/Pickering and Ferens Homes, are sessions for those who want to meet new people, make new friends, and participate in activities which promote health and social outcomes. • Monday PM - Hebrides Close, East Hull • Tuesday PM - Westgarth Avenue • Friday PM - The Hub, West Park Walking Football Walking Football programme for all people aged 50 and over regardless of ability or previous experience. • Haltemprice Leisure Centre (Tuesday AM) • Cottingham Pavillion (Wednesday AM) • Costello Stadium (Thursday AM)
Volunteering Opportunities
• We provide a service which meets cultural, gender and religious needs of a diverse community.
As
ensure that the information given in this publication is correct at the time of going to print. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without prior written consent of the copyright owners. Octagon Design & Marketing Ltd. ©2022. Rossington Hall, Great North Road, Doncaster, DN11 0HR. Tel: 01302 714528 Options Hull & East Riding is published by Octagon Design & Marketing Ltd with editorial contributions from the CQC, Hull and East Yorkshire Mind, City Health Care Partnership CIC, Alzheimer’s Society, Age UK Hull and the NHS. The editorial contributors have not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor do the editorial contributors endorse any of the products or services. Ferriby House, 5 High Street, North Ferriby HU14 3JZ Please give us a ring to chat about your needs on Telephone (01482) 634782 or 631301 www.northferribynursinghome.co.uk NorthNursingFerribyHome Providingrespiteresidentialnursing,andcarefortheelderlyanddisabled
Our Aims:
We have over 200 volunteers within the organisation and we will continue to provide support for the most vulnerable members of the community, taking into account the needs of older people and campaign on their behalf. Age UK Hull will continue to campaign and influence policy makers across the city to ensure the needs and desires of the older population are met to help them remain living independently.
To Deliver Community Services to reach isolated older people by:
Age UK Hull is an independent local charity and a brand partner of Age UK national charity. All monies raised are spent locally for the older people of Hull and East Yorkshire. Age UK Hull work with people aged fifty plus across Hull and East Yorkshire with a view to engaging them in our activities both as supporters of and participants in the provision of our services and development of our resources.
• Ensure that all our activities promote the health, well-being and independence for older people.
Our Objectives:
• Promote and provide a range of individual opportunities for people aged 50 plus and their carers to enhance their quality of life.
• Offer Home Support services that will aid older people to remain in their own home for as long as possible and promote independence. about our services a local independent charity working throughout Hull and East Yorkshire, are committed to delivering support and services directly and working in partnership with other organisations in support of older people and their carers. If you have any enquires about work then contact House, possible care has been taken to
Enquires
• Providing local services for older people enabling them to make informed choices about their diet, exercise and daily activities.
Background
• Our services are designed around the needs and aspirations of older people, ensuring that there is an opportunity for them to develop new skills, harness their experience, be listened to and that taking part is made possible for all, particularly those older people who are vulnerable and isolated.
• Reduce the isolation and loneliness of older people; in particular those who are isolated and vulnerable through organised group work and activities/social events.
us: • Email Hello@ageukhull.org.uk • Tel: 01482 324644 • Web www.ageuk.org.uk/hull • Age UK Hull, Silvester
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