Leaving hospital
What’s next?
NHS continuing healthcare
Who’s eligible? Healthcare
Specialist Home Care
The specialist home care service delivered by Three Little Angels carer members provides a comprehensive and compassionate home care experience, enabling you to live a happier and healthier life in your own home.
Overnight Care
Overnight care support is when a carer stays in your home overnight to assist with any needs you may have during the night. This can range from something as simple as asking for a glass of water and help to the bathroom, care due to insomnia, anxiety or a medical illness.
Respite Care
Respite cover provides support for various conditions that require care and support. Your respite carer will ensure that your loved one/regular caregiver has a well-deserved break! This service allows you to remain in your own home and is more affordable than residential care.
The specialist home care service delivered by Three Little Angels carer members provides a comprehensive and compassionate home care experience, enabling you to
Be the heart of our family!
Experience Cambridge Manor and Cherry Hinton Care Homes, both nestled in serene Cambridge, where our expert teams deliver top-tier Respite, Residential, Dementia, and Nursing care. Central to our philosophy at both homes is a person-centred approach, ensuring every resident receives tailored services that honour their individual needs and preferences. With various luxurious on-site amenities and meticulously crafted well-being plans, we prioritise comfort, independence, and a sense of belonging. Trust us to provide exceptional care and foster supportive, inclusive environments where your loved ones can thrive and flourish in every aspect of their lives.
To know more about us or to book an appointment please contact us on below given details:
Cambridge Manor Care Home:
Email: bdm@cambridgemanor.co.uk www.tlccare.co.uk/homes/cambridge-manor/ Contact number: 01223 363904
Cherry Hinton Care Home:
Email: bdm@cherryhintoncarehome.co.uk
www.tlccare.co.uk/homes/cherry-hinton/ Contact number: 01223 210070
The right place for your care
This hospital, in partnership with other hospitals in the region, and your local authorities, recognise and support each patient to receive the right treatment, at the right place and by the right professional.
Talk to your family regarding any needs you may have after discharge.
An acute hospital Trust is a hospital that provides consultant-led health services within the National Health Service. Acute care is for patients who require emergency, medical or surgical services within a hospital environment. North West Anglia NHS Foundation Trust provides care for patients who require this level of care.
Hospitals are the right place to be when you are in need of specific medical or surgical treatment. However, when your treatment has been completed, it is important that your stay is not delayed for the following reasons:
• Staying in hospital increases the risk of infection, muscle wasting and loss of independence.
• Some people find it harder to return home the longer they stay in hospital due to loss of confidence and worry about being able to manage.
• Beds are needed for people who are very unwell, and who may be waiting in the Emergency Department for a bed to become available.
• People awaiting surgery, both urgent and nonurgent, may have their operations cancelled if a bed is unavailable.
It is good practice to start planning for your discharge as soon as you come into hospital or even before you arrive. This means that we can begin to:
• Assess what your needs are likely to be when you are ready to leave.
• Involve relevant staff who can help in meeting those needs (e.g. Discharge Planning Team, occupational therapist, physiotherapist)
• Talk to your family regarding any needs you may have after discharge.
• Make arrangements for equipment or services which need to be in place when you are ready to leave.
• Make sure that your carer is given any information, help or advice that is needed to aid your recovery.
All staff will work with you, and your carer or relatives, as a team, in order to discuss your discharge with you.
We need to discuss any concerns you have at the earliest opportunity, e.g. your safety at home, managing your personal care or domestic arrangements, your ability to move around and any equipment you may need.
You will be given a Predicted Date for Discharge based on when it is expected that your treatment will be completed. It is important that everyone involved is aware of this date so that we can all work towards it, and so that the necessary arrangements can be made.
These may include:
Transport home. Patients will be expected to arrange their own transport when leaving hospital. See page 6 for more information. You will need:
• Suitable clothing and footwear if you are not already using them in hospital.
• Access to a key to your property.
• Adequate basic food stocks.
• Adequate heating in your home.
• Adequate support for your carer or family members.
to their home is straightforward. Some may need information and advice, or may need the support of social care from the local council. Some people have ongoing health, care and support needs which require a more detailed assessment. Staff from health and social care will work together to plan and deliver services to support people after discharge. Sometimes it is necessary to move to an interim destination whilst awaiting a care package or care home of choice. It is not possible to stay in hospital until such arrangements are in place. The hospital discharge team will arrange your interim destination for you.
Finally, we understand that any hospital stay can be stressful and we need to support you and your relatives/ carer during your time here.
Your current medication will be returned to you and any additional medication will be ordered from the Hospital Pharmacy and delivered to you before you leave the hospital. You will also have a discharge letter to take with you.
If you have any questions or concerns about your medication please ask to speak to your pharmacist or a member of the nursing team. Relatives or carers coming to collect you can meet you on the ward or Discharge Lounge, or a nurse can escort you to the main reception area.
Finally, we understand that any hospital stay can be stressful and we need to support you and your relatives/carer during your time here.
For most patients, being discharged from hospital
Help and advice while in hospital
If you or your family have any questions, worries, or you do not understand what is happening at any stage during your hospital stay, please speak to your nurse, doctor or ward manager. They will be happy to discuss any aspects of your care to ensure that you are fully prepared to be discharged.
After discharge, if you have any concerns about your condition please contact your GP surgery.
If you have any concerns about your medication, you can speak to your local pharmacist in the first instance.
Leaving hospital
We aim to tell you a predicted discharge date and time within 24 hours of your admission to help you and your carers make arrangements to ensure the services you need are available. The date will be reviewed with you by the consultant on their ward round.
Sometimes discharge dates need to change and when this happens we will give you as much notice as possible. If this happens, please share this information with your relatives and/ or carers.
Where will I be discharged to?
You will normally be discharged to your home address. However it may be necessary to transfer you to another facility to continue your care once you no longer need to stay in hospital. This place of care could be anywhere in your local authority area. This may be a temporary move whilst awaiting a different service or care home.
We recognise that some people might lose confidence and become more dependent whilst in hospital, but we will work with you to maintain your independence. If additional support is needed after your hospital care, we may ask for your care to be transferred to a community setting.
The doctors, nurses and therapists involved in your care will discuss the following with you:
How you can help with your discharge from hospital
You have the most important part to play, and you can help us in several ways. We ask that you:
• Think carefully about going home again and tell the ward staff without delay if you think there may be problems.
• Talk to your family or friends if you think you might need some support at home.
• Ask for a member of the Discharge Planning Team to see you if you think you may need more support when you leave hospital with everyday tasks such as preparing food and shopping.
• Ensure that you have day clothes, shoes and a coat ready so that you can leave hospital fully dressed and comfortable.
Talk to your family or friends if you think you might need some support at home.
• Are you able to return to your own home?
• Do you need a short period of rehabilitation/ intermediate care?
• Do you need nursing or social care support at home?
• Do you need to move into a care home rather than return home?
We will liaise with social care and community health team to confirm these details with you.
• Arrange with family/friends or a carer to collect you from hospital at the agreed time. If you do not have anyone who can collect you and you are fit and able, the ward can arrange a taxi for you – please let staff know if that is the case. More information on transport is on page 6.
• In order to ensure that you are receiving the right care at the right time during your stay, we would recommend that you ask staff responsible for your care 'what needs to happen for me to go home' and 'when can I go home'.
• While you are waiting for tablets or to be collected by family or hospital transport, you will be transferred from the ward to the Discharge Lounge.
Wheelchairs are available for use within the hospital and can be collected from the reception area in the atrium by the front entrance.
What happens on the day of my discharge?
Leaving the ward: We will liaise with you and your relatives/carers about your discharge time. You are likely to be transferred to the Discharge Lounge before you leave the hospital.
Getting your medicines: Prescribed medication will be obtained for you to take home, if required. You may hear the ward nurses or doctors refer to these as ‘TTOs’. This stands for 'Tablets to Take Out'.
Any remaining medicines that you brought in to hospital with you will be returned to you (unless they are no longer needed and will be destroyed with your permission). Please mention this to the staff arranging your discharge.
A registered nurse will explain any new medication to you, identify any possible side effects and discuss with you how to obtain further supplies. Written information on potential side effects is also contained within each tablet packet.
Your discharge letter: A discharge letter explaining your care and treatment and a list of your medications will be given to you and a copy sent to your GP electronically, or by post. We may lend you hospital
equipment for short-term use at home. Please return it to the hospital as soon as possible when you no longer need it so that we can use it for other patients.
If you need a follow-up appointment we will make this before you leave, or, if appropriate, we will write to you. If an appointment has not arrived within three weeks, please contact the outpatient appointments call centre on 01733 673555.
Transport: Wheelchairs are available for use within the hospital and can be collected from the reception area in the atrium by the front entrance.
We ask that you make your own arrangements for transport home. We can arrange taxis with a reputable firm if necessary, but you will need to pay for this, so please ensure you have enough money to pay the driver directly.
Hospital transport is only provided if you meet specific clinical criteria which will be assessed by staff. Where transport is provided, please be aware that relatives and carers are not normally able to travel with you as this incurs an extra charge to the hospital.
Please note that distance, age or cost of the journey are not eligibility factors and transport is for medicallyeligible patients only.
Keeping healthy
Taking care of yourself
There are some simple steps you can take to look after yourself at home. This could range from managing a long-term condition, taking medication when needed or managing a cold to eating well and being active. There are lots of minor conditions you can treat at home using just your medicine cupboard and plenty of rest. These include coughs, colds, headaches, sore throat, minor cuts and grazes, bumps and bruises, indigestion and mild diarrhoea.
It’s a good idea to have a medicine cabinet where you can keep some basic medication. In doing so it might save you going out if you’re not feeling well, or if the weather is bad. The following medicines might be useful:
• painkillers
• anti-diarrhoeal tablets/oral rehydration salts
• plasters and bandages
• bite and sting relief spray or cream
• antiseptic cream
• indigestion treatment
• a thermometer
• cough medicine
• antihistamine medicine
• suncream
Always follow the directions on medicine packets and information leaflets, never exceed the stated dose and make sure the medicine is not out of date.
Your local pharmacy
Some of the things your pharmacy can help with includes aches, pains, stopping smoking, medicines advice, hay fever, coughs, colds, diarrhoea, allergies, skin conditions and flu jabs.
They may be able to spend some time with you or offer you an appointment for a consultation. All the discussions with your pharmacist can take place in person or by phone.
Most pharmacies have a private consultation area where patients can discuss issues with pharmacy staff without being overheard by other members of the public.
Your local GP
GPs, or General Practitioners, deal with a whole range of health problems. They also offer advice and run clinics, give vaccinations and some carry out simple surgical operations.
You would normally see a GP or other healthcare professionals at their surgery.
If you have an illness or injury that won’t go away make an appointment with your GP or telephone for advice. They provide a range of services by appointment and, when absolutely essential, can make home visits.
Some things GPs can help with are flu jabs, persistent ear pain, persistent back ache, persistent vomiting or diarrhoea, allergic reactions, long-term conditions, counselling and emotional problems.
• organising your home so that climbing, stretching and bending are kept to a minimum and to avoid bumping into things Most pharmacies have a private consultation area where patients can discuss issues with pharmacy staff without being overheard by other members of the public.
You can talk to your pharmacist in confidence and you don’t need to make an appointment. It is possible to walk into any community pharmacy and ask to speak with the pharmacist.
Preventing falls
There are several measures you can take to help prevent a fall.
Simple, everyday measures around the home include:
• mopping up spills to avoid wet floors
• getting help lifting or moving items that are heavy or difficult to lift
• removing clutter, trailing wires and frayed carpet
• using non-slip mats and rugs
• using high-wattage light bulbs in lamps and torches so that you can see clearly
• getting help to do things that you are unable to do safely on your own
• not walking on slippery floors in socks or tights
• not wearing loose-fitting, trailing clothes that might trip you up
• wearing well-fitting shoes that are in good condition and support the ankle
• taking care of your feet by trimming toenails regularly, using moisturiser and seeing a GP or chiropodist about any foot problems
What should you do if you have a fall?
If you have a fall, it is important to keep calm. If you are not hurt and you feel strong enough to get up, get up slowly. Roll onto your hands and knees and look for a stable piece of furniture, such as a chair or bed. Hold on to the furniture with both hands to support yourself and when you feel ready, slowly get up.
extra care if you go out and wear boots or shoes with good grip on the soles. Put grit or cat litter on your paths and driveway to lessen the risk of slipping. You should wait until the roads have been gritted if you’re travelling by car. Bear in mind that black ice on pavements or roads might not be clearly visible, and that compacted snow may turn to ice and become slippery.
Reablement
Reablement is short-term support designed to help people over the age of 18 increase their independence at home which they may have lost as a consequence of poor health, disability, an accident or a stay in hospital.
This can include help with personal care, preparing meals and improving mobility.
This can include help with personal care, preparing meals and improving mobility.
Sit down and rest for a while. If you are hurt or unable to get up, try to get someone’s attention by calling out for help, banging on the wall or floor or using your aid call button (if you have one). If possible, crawl to a telephone and dial 999 for an ambulance.
Try to reach something warm to put over you, particularly your legs and feet, such as a blanket or a dressing gown. Stay as comfortable as possible and try to change your position at least once every half an hour or so.
Travel carefully in icy weather
Icy pavements and roads can be very slippery. Take
An Occupational Therapist may visit soon after reablement starts to discuss how best he/she can support you. Together, you will agree goals to work towards with your support workers. At first, you may need a number of visits per day, but as you progress this may reduce. Your progress will be reviewed regularly.
A reablement programme is a short-term service that can last anywhere from 6 hours to 6 weeks, depending upon your need.
For further information, email: adultsocialcare@ peterborough.gcsx.gov.uk or call 01733 747474.
When you need urgent help
These offer convenient access to treatment for a range of minor illnesses and injuries.
Out of hours GP service
Sometimes you might need to see a GP urgently in the evenings or at weekends. If your usual GP practice is closed then it’s still possible to see a GP or get advice from the GP over the phone.
To contact an out of hours GP, just call 111 and you will be connected to the NHS 111 service, which can help you access the out of hours services across Cambridgeshire and Peterborough.
NHS 111 is the phone number to call when you need medical help or advice urgently, but it’s not a lifethreatening situation.
Calling 111 will connect you to a team of fully trained call advisers, who are supported by experienced nurses and paramedics. They will ask you questions to assess the symptoms, and give you healthcare advice or direct you to the most appropriate and available local service. You should use 111 if:
• it’s not a 999 emergency
• you think you need to go to A&E or another NHS urgent care service but you’re not sure
• you don’t think you can wait for an appointment with your GP
• you don’t know who to call for medical help
When an ambulance is required, they will dispatch one immediately – just as if you had originally dialled 999.
Minor Injury Units
If your injury or illness is not serious, you can get help from your local Minor Injury Unit rather than going to an A&E department.
These offer convenient access to treatment for a range of minor illnesses and injuries.
Conditions that can be treated at the Minor Injury Units include wounds, bites, minor burns and scalds, eye problems, earache, and minor head injuries (with no loss of consciousness).
Urgent Treatment Centre at Peterborough City Hospital
The Urgent Treatment is now located at Peterborough City Hospital and is open from 8am to 8pm 7 days a week and the GP out of hours service – where you receive an appointment to attend – will also operate from the same place. Please call NHS 111 for advice on accessing the most appropriate healthcare service for your needs.
Stamford Hospital Minor Injuries Unit
Ryhall Road, Stamford, Lincolnshire, PE9 1UA. Tel: 01733 678000.
North Cambridgeshire Hospital Minor Injuries Unit
The Park, Wisbech, PE13 3AB. Tel: 01945 488 068. Opening hours: Monday-Friday, 8.30am-6pm; Closed Saturday, Sunday and Bank Holidays. MIU X-ray: Monday-Friday, 9am to 4.45pm.
Emergency Department (A&E) or calling 999
You should only go to the Emergency Department or call 999 when it’s a critical or life-threatening emergency. Dialling 999 and stating that it’s an emergency situation will result in an ambulance being sent out to you.
Emergency situations include: stroke, overdose, choking, blacking out, open wound with blood loss, loss of consciousness, acute confused state, fits, severe allergic reactions, breathing difficulties and persistent, severe chest pain. If you think you or someone else is having a heart attack then dial 999 straight away.
The Care Quality Commission is here to make sure health and adult social care services including hospitals, home and residential care as well as GPs in England provide people with safe, effective, high-quality care. We publish independent inspection reports and ratings about services – information you can use when you’re choosing care for yourself, or a loved one.
You can use our website to search for services you might be interested in by geographical area, or by specialism. For example, a care home that might offer specialist care for someone who has dementia.
We also welcome your feedback on the care you have received – good or bad. We use this information to help inform our inspections and can alert authorities including local social services, if there are safeguarding concerns about care being provided.
You can visit our website at www.cqc.org.uk to find our inspection reports, or share an experience of care. You can also call us to share an experience of care on 03000 61 61 61.
Here are some tips to help you choose your care.
1 The Care Quality Commission (CQC) registers all care homes and home care agencies. You can find out which ones support specific groups of people, such as people with a learning disability or those living with dementia.
2 CQC’s Chief Inspector for Adult Social Care, always uses ‘The Mum Test’: is a care home safe, caring, effective, responsive to people’s needs and well-led? In other words, is it good enough for my Mum (or anyone else I love and care for)?
If you or a loved one needs help with day-today care, you can contact your local council’s social services department. They will ‘make an assessment of your needs’ and depending on circumstances, may be able to help you access financial help. For more advice visit Age UK’s website www.ageuk.org.uk/home-and-care.
Your local social services department
be able to provide details of approved agencies.
Whether you are being cared for in your own home or in a residential setting, the staff looking after you need to be skilled, kind and supportive They should also be capable and confident in dealing with your particular needs. You
A care home will be a home for you or your loved one. Residents should be treated as individuals with their likes and dislikes taken into account. Think about whether a home is close enough to family, friends, and community facilities
Safeguarding adults who receive social care is everybody’s business. If you are concerned about the safety of a loved one receiving care, contact the service provider in the first instance. You can also contact social services at your local council. If you feel a crime has been committed, contact the police. You can share your safeguarding concerns with us on our website or contact our National Customer Services on 03000 616161.
Mental health services to help you
Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) provides mental health, community, learning disability, substance misuse and social care services across Cambridgeshire and Peterborough along with children’s community services in Peterborough.
Depression and anxiety are two of the most common mental health illnesses and this can be treated in primary care (your GP).
Every year, one in four of us will experience a mental health illness. The experience will be different for each of us, as will the type of support we need. But what mental health services are there? And how do they fit in with other health and public services?
CPFT sees about 40,000 patients a year and employs more than 4,000 staff. We provide services from more than 90 sites across the county – our biggest bases are at Fulbourn in Cambridge and The Cavell Centre in Peterborough.
CPFT’s services include:
• Children’s mental health and community services
• Adult mental health services
• Older people’s and adult community services
• Forensic and specialist mental health services
• Primary care and liaison psychiatry services
• Substance misuse services
• Specialist learning disability services
• Learning disability services
Our core purpose is to provide excellent community and mental health services to people of all ages across Cambridgeshire and Peterborough and beyond this geographical boundary. We also provide some specialist services on a regional and national basis.
How do you get help if you or a loved one is struggling with a mental health illness?
The help and support you receive will depend on what illness you have. Depression and anxiety are two of the most common mental health illnesses and this can be treated in primary care (your GP). If your illness is more severe, your GP may refer you on to one of CPFT’s mental health services.
If you are suffering from anxiety or depression and feel you need help, you can contact NHS Cambridgeshire and Peterborough Talking Therapies. This service allows patients to refer themselves (or your GP can refer you) and put you in direct contact with mental health professionals. Treatments include individual therapy, guided self-help, group sessions including training in Mindfulness, a range of psychotherapy courses and online options. Anyone registered with a GP in the Cambridgeshire and Peterborough area can access the Talking Therapies Service by completing an online form that can be found on the Trust’s website www.cpft.nhs.uk. They will be then be contacted by someone from the Trust and talked through the options available to them.
Alternatively, the service can be contacted by calling 0300 300 0055. The lines are open from 9am to 5pm, Monday to Friday, excluding Bank Holidays.
What to do in a mental health crisis?
You might be in crisis if:
• You are thinking of hurting yourself or suicide seems the only option
• Someone you know has made threats to hurt you or someone else.
• You are experiencing extreme distress that seems overwhelming.
If you believe you or a person you care for is in a mental health crisis and is in immediate need of help, there are several different avenues you can take.
If you believe you or a person you care for is in a mental health crisis and is in immediate need of help, there are several different avenues you can take.
If you are already receiving support from mental health services, the first point of contact should be your care co-ordinator. Your care plan will contain information on how to contact them. If they are not available, ask to speak to the clinician on duty.
If you are in crisis and need immediate help, then please contact The First Response Service (FRS). This is a service which puts your mental health first. It provides 24-hour access, seven days a week, 365 days a year, to mental health care, advice and support. If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health you can now contact the FRS by dialling 111 and selecting option 2. The phone will be answered by a trained mental
health professional who will be able to listen to your concerns and help you get the support you need. With your permission, they can also access your medical records to better meet your needs and to avoid you repeatedly having to tell us your situation. They can offer advice over the phone, put you in contact with our crisis services or even refer you to a Sanctuary - safe places run by mental health charity, Mind in Cambridgeshire. The Sanctuaries offer short-term practical and emotional support between 6pm and 1am, seven days a week.
CPFT out-of-hours service is a phoneline available for CPFT’s service users who are experiencing a crisis in their mental health. The service is also available for carers who are concerned about the mental health of a service user. The out-of-hours telephone number is 0808 808 2121. This is available 7pm-11pm, 365 days a year.
If you are feeling unwell and need a telephone health assessment, please call the NHS 111 service free of charge from any phone by dialling 111.
If you are not able to obtain the support you need through the methods above, you can call 999 or go to your nearest A&E department. They will be able to assess your needs and contact mental health services to arrange an assessment or hospitalisation if necessary.
Top tips for looking after your mental health
It is important to take care of yourself – both physically and mentally. Below are some tips to help you.
• Keep active and get regular exercise – this helps you sleep, concentrate, look and feel better. Regular exercise is good for your mind and body.
• Deal with practical problems when they arise –this prevents them from being overwhelming and unmanageable.
• Build and maintain friendships – friends and family give us support and comfort.
• Care for and help others – this helps us to feel good about ourselves.
• Recognise the signs of poor mental health and ask for help – ignoring problems only makes them worse. None of us are superhuman. If things get too much, family, friends or health professionals can offer help.
• Do something you’re good at – enjoying yourself can help you fight stress and boost your self-esteem.
• Eat and drink healthily – our brains and bodies need a mix of nutrients to stay healthy. A good, balanced diet is good for your physical and mental health. Drinking too much alcohol is not a good way to manage difficult feelings – once the drink wears off you’ll feel worse.
Useful contacts
If you would like more information or support with a mental health issue, here are some useful contacts:
• NHS Cambridgeshire and Peterborough Talking Therapies: 0300 300 0055
• Lifeline out-of-hours number for mental health service users: 0808 808 2121. This is available 7pm-11pm, 365 days a year.
• CPFT website: www.cpft.nhs.uk
A good, balanced diet is good for your physical and mental health.
• Talk about your feelings – this helps us digest and process what’s going on so that we can begin to find solutions. Bottling up worries just makes things worse.
• Accept who you are – this is an important part of valuing and taking care of yourself.
• Take time to relax and unwind – this helps our resilience and helps us to get a good night’s sleep.
• NHS 111 service: Dial 111 if you urgently need medical help or advice but it’s not a lifethreatening situation.
• Samaritans: Call 116 123
• Mind infoline: 0300 123 3393 (weekdays 9am - 6pm)
• Saneline: 0845 767 8000 (everyday 6pm - 11pm)
• Childline: 0800 1111
Cambridgeshire
Integrated community and mental health services
The wide range of health and social care services available to help people can sometimes be hard to navigate - partly because these are provided by lots of different NHS Trusts and organisations, depending on the type of help that people need, such as health, social care and housing.
Most people’s first point of contact with the NHS is when they either visit their GP or have to go to hospital if they become very unwell.
However, in many ways, the ‘glue’ that holds these services together are the integrated community services provided by Cambridgeshire and Peterborough NHS Foundation Trust (CPFT). These provide care in people’s homes and focus on keeping them out of hospital, or supporting them to return home when they are leaving hospital, but need extra support.
The multi-disciplinary teams include:
• integrated care workers
• mental health nurses
• district nurses
• occupational therapists
• physiotherapists
• multi-disciplinary team (MDT) co-ordinators.
These provide care in people’s homes and focus on keeping them out of hospital, or supporting them to return home when they are leaving hospital, but need extra support.
CPFT brings together community and mental health services for adults and older people in Cambridgeshire and Peterborough. These are organised into 14 neighbourhood teams which are designed to improve joined-up working between primary care, community staff and mental health.
This way of working makes it easier to keep people safe and well in their homes by joining up community resources for over 65 year olds and adults with longterm conditions requiring community services (does not include mental health services for people aged 18-64 years old).
They work closely with GPs, primary care, social care and the third and independent sector to provide joined-up, responsive, expert care and treatment. They operate 365 days a year. Most referrals into these services come from GPs, hospitals and other health professionals.
The Trust also provides a number of specialist services that support the neighbourhood teams with expert assessment, treatment and advice. These include:
• Diabetes
• Respiratory
• Tuberculosis (TB)
• Heart Failure
• Cardiac rehabilitation
• Parkinson’s disease
• Multiple sclerosis
• CFS / ME
• Epilepsy
• Tissue viability
• Continence
• Dietetics
• Podiatry
• Neuro rehabilitation
• Speech and language therapy
• JET and out of hours (OOH) services.
During the time we are providing support we will work with you to decide on what care or support you might continue to need.
What happens to me at the end of your service?
During the time we are providing support we will work with you to decide on what care or support you might continue to need. We can help you, your family and carers, find this care or support. For example, you might choose a referral to social care if you will need longer-term care. You might also choose to have a referral to our community therapy team if you require a longer period of rehabilitation. Sometimes, for whatever reason, intermediate care does not meet all your health and care needs and you might need a hospital stay, hopefully for a short period of time.
JET continues to support patients
The Joint Emergency Team (JET) continues to support more people at home.
JET is an urgent two or four hour response service that supports people over the age of 18 in their home environment when they become very unwell and need urgent care, but do not need to go to hospital.
It comprises a paramedic or nurse who will visit the person at home to assess and arrange care for them if they are unwell and need urgent care, but do not need to go hospital. It also links to more services, such as district nurses or occupational therapists.
Contact PALS
The Patient Advice and Liaison Service (PALS) provides service users, their carers and families with help,
information and support to resolve concerns quickly and efficiently.
PALS achieves this by liaising with staff and managers, other PALS services and health-related organisations. We provide information about the Trust’s services and other health-related issues and we act as a gateway to independent advice and advocacy support from local and national sources, including Independent Complaints Advocacy Services.
Your feedback is really important to us, and we also like to hear when our services are good. If you would like to compliment any of our staff please contact PALS and we will pass on your comments.
Details about PALS information and complaints leaflets in languages including Bengali, Lithuanian, Mandarin, Polish, Russian, Urdu, Portuguese and Slovakian, are available below. If you need information in a language not listed, please contact us.
For more information contact:
Telephone: 01223 219 444 (Office hours Monday to Friday)
Freephone: 0800 376 0775 (Office hours Monday to Friday) Confidential email: palsandcomplaints@cpft.nhs.uk
Postal address: PALS, Cambridgeshire and Peterborough NHS Foundation Trust, Elizabeth House, Fulbourn Hospital, Cambridge, CB21 5EF
Helping you when you leave hospital
When you are assessed for intermediate care, our staff will draw up a structured, individual care plan which will be agreed with you.
What is intermediate
care?
Intermediate care is a multi-disciplinary service that helps people to be as independent as possible. It provides support and rehabilitation to those at risk of hospital admission or who have been in hospital. It aims to ensure people transfer from hospital to the community in a timely way and to prevent unnecessary admissions to hospitals and residential care. Intermediate care can also provide a stepping stone to independent living. When you are assessed for intermediate care, our staff will draw up a structured, individual care plan which will be agreed with you.
Why might I need it?
You can be offered intermediate care if we think it might be unsafe for you to return home without support. You might require this service because of your current level of mobility or you might need more time to rehabilitate and gain confidence.
What kind of support can I receive?
If you are staying in hospital and require additional support after you leave, you will be assessed by our staff. We want to make sure you can stay safe and well. Support can include specialist equipment, an individual rehabilitation programme and assistance with personal care.
Who can refer me to intermediate care?
Our referrals usually come from hospital staff. They can also come from GPs, social care, district nurses and other community service staff.
What are the different parts of intermediate care?
1. Community rehabilitation – for people who do not need to go into hospital, or who are now well enough to leave it, but require some rehabilitation to enable them to maximise their independence. This is
a short-term service, for a maximum of four weeks. During this time, we will regularly review your progress so we can amend your care plan to meet your needs. We aim to support you to get back to your maximum level of independence.
2. Inpatient rehabilitation Units – for people who need 24 hour support and rehabilitation in a bedded unit, who need more care and rehabilitation that can be offered to support a safe discharge home.
3. Interim care home beds – for people who are not able to return home immediately. Local care homes can provide care for a short period of time. We aim to support you so you can return home as quickly and safely as possible.
4. End of life care – for people who have a lifelimiting condition and choose to remain at home rather than stay in hospital.
More information about CPFT
Web: www.cpft.nhs.uk Twitter: @CPFT_NHS Facebook: cpftnhs/ YouTube: CPFTvideo LinkedIn: CPFT
Live your best life - Rutland
Supporting you in the place you call home, where you feel safe valued and part of your community.
Rutland Hospital Discharge team
If you or a relative require support on discharge, the Rutland Hospital Team will be notified by the Hospital and work closely with you to identify the support you require, ensuring your timely discharge from hospital. You can contact the team by calling 01572 720992
Rutland’s
Adult Social Care
If you would like a chat about support to help you manage at home longer term, contact Rutland’s Adult Social Care team. via our self-service portal: https://socialcare.rutland.gov.uk/web/portal/pages/home or our website, inc safeguarding: https://www.rutland.gov.uk/adultsocialcare
wondering how much care and support my cost? Visit our online financial assessments hub: https://rutland.mycostofcare.com/Hub
Mental health Central Access Point - it's open 7 days a week - 24 hours a day for the appropriate service for your mental health needs: https://www.leicspart.nhs.uk/ service/central-access-point/
Rutland Housing Options Team
If you or a relative need rehousing, the Housing Options team can talk to you about the options available via the Council’s Housing Register. The Council manage a Housing Register for residents of Rutland that require social housing. To contact call 01572 758 157 or email housingoptions@rutland.gov.uk
Rutland Admiral Nurse Service
Admiral nurses are specialist dementia nurses who help families, considering the person living with dementia and the people around them. They provide tailored clinical advice and psychological support to people affected by dementia.
• Empower you to have choice and control over your life
• Work with GP’s, Adult social care community nursing teams, voluntary sector, families and carers
Rise have a website, which has made it easier than ever to access health and wellbeing services. You can find out more by going to: www.rutland.gov.uk/joy or scanning this QR code with your smartphone
Are you a carer?
A carer is anyone, including children and adults who looks after a family member, partner or friend who cannot cope without their support. The care they give is unpaid.
We recognise the valuable role carers play and our carers team will guide you to the support available.
Adult Carers
• Please access the Council’s carers team - https:// services.thejoyapp.com/en/listings/11146-rutlandcounty-council-rise-carers-team
• Telephone 01572 758341.
• Further information https://www.rutland.gov.uk/ adultsocialcare
Young Carers
• referrals via Early Help – 01572 758407 or earlyhelp@rutland.gov.uk
• The Council’s Young Carers Service: https://www. rutland.gov.uk/children-young-people-families/servicesyoung-people/young-carers
Rutland’s therapy services offer
• Therapy Assessment for equipment provision, moving and handling, falls risks and adaptations.
We recognise the valuable role carers play and our carers team will guide you to the support available.
Our Admiral Nurses are part of the Adult Social Care team at the Council. Supported by Dementia UK, the specialist Admiral Nurse Charity. They Provide one-toone support, expert guidance, and practical solutions to help families to live more positively with dementia. Tel: 01572 720959 or email admiralnurse@rutland.gov.uk
Rise – Rutland integrated social empowerment service.
This service will support you to:-
• Maintain your independence at home
• Reablement service to help prevent a hospital admission, or to support you on your return home from hospital.
• Grant funding may be available to support with funding adaptations.
• Housing MOT Service offering a home check service supporting residents to maintain their independence and live safely
• Assistive Technology Service provides access to a range of technologies
To access these services https://socialcare.rutland.gov.uk/ web/portal/pages/public
Tel: 01572 758324 or email tduty@rutland.gov.uk
NHS healthcarecontinuing
Some people with long-term complex health needs qualify for free social care arranged and funded solely by the NHS. This is known as NHS continuing healthcare.
Where can NHS continuing healthcare be provided?
NHS continuing healthcare can be provided in a variety of settings outside hospital, such as in your own home or in a care home.
Am I eligible for NHS continuing healthcare?
NHS continuing healthcare is for adults. Children and young people may receive a “continuing care package” if they have needs arising from disability, accident or illness that cannot be met by existing universal or specialist services alone.
Find out more about the children and young people’s continuing care national framework on GOV.UK
You should be fully involved in the assessment process and kept informed, and have your views about your needs and support taken into account. Carers and family members should also be consulted where appropriate.
A decision about eligibility for a full assessment for NHS continuing healthcare should usually be made within 28 days of an initial assessment or request for a full assessment.
If you are not eligible for NHS continuing healthcare, you can be referred to your local council who can discuss with you whether you may be eligible for support from them.
If you still have some health needs then the NHS may pay for part of the package of support. This is sometimes known as a “joint package” of care.
Your eligibility for NHS continuing healthcare depends on your assessed needs, and not on any particular diagnosis or condition.
To be eligible for NHS continuing healthcare, you must be assessed by a team of healthcare professionals (a multidisciplinary team). The team will look at all your care needs and relate them to:
• what help you need
• how complex your needs are
• how intense your needs can be
• how unpredictable they are, including any risks to your health if the right care is not provided at the right time
Your eligibility for NHS continuing healthcare depends on your assessed needs, and not on any particular diagnosis or condition. If your needs change then your eligibility for NHS continuing healthcare may change.
Information and advice
The process involved in NHS continuing healthcare assessments can be complex. An organisation called Beacon gives free independent advice on NHS continuing healthcare.
Visit the Beacon website or call the free helpline on 0345 548 0300.
For most people, there’s an initial checklist assessment, which is used to decide if you need a full assessment.
NHS continuing healthcare assessments
Integrated care boards, known as ICBs (the NHS organisations that commission local health services), must assess you for NHS continuing healthcare if it seems that you may need it.
For most people, there’s an initial checklist assessment, which is used to decide if you need a full assessment. However, if you need care urgently – for example, if you’re terminally ill – your assessment may be fast-tracked.
Initial assessment for NHS continuing healthcare
The initial checklist assessment can be completed by a nurse, doctor, other healthcare professional or social worker. You should be told that you’re being assessed, and what the assessment involves.
Depending on the outcome of the checklist, you’ll either be told that you do not meet the criteria for a full assessment of NHS continuing healthcare and are therefore not eligible, or you’ll be referred for a full assessment of eligibility.
OPTIONS
NHS continuing healthcare assessments
Integrated care boards, known as ICBs (the NHS organisations that commission local health services), must assess you for NHS continuing healthcare if it
For most people, there’s an initial checklist assessment, which is used to decide if you need a full assessment. However, if you need care urgently – for example, if you’re terminally ill – your assessment may
Being referred for a full assessment does not necessarily mean you’ll be eligible for NHS continuing healthcare. The purpose of the checklist is to enable anyone who might be eligible to have the opportunity for a full assessment.
The professional(s) completing the checklist should record in writing the reasons for their decision, and sign and date it. You should be given a copy of the completed checklist.
You can download a blank copy of the NHS continuing healthcare checklist from GOV.UK
Full assessment for NHS continuing healthcare
Full assessments for NHS continuing healthcare are undertaken by a multidisciplinary team (MDT) made up of a minimum of 2 professionals from different healthcare professions. The MDT should usually include both health and social care professionals who are already involved in your care.
You should be informed who is co-ordinating the NHS continuing healthcare assessment.
For most people, there’s an initial checklist assessment, which is used to decide if you need a full assessment.
The initial checklist assessment can be completed by a nurse, doctor, other healthcare professional or social worker. You should be told that you’re being assessed, and what the assessment involves.
Depending on the outcome of the checklist, you’ll either be told that you do not meet the criteria for a full assessment of NHS continuing healthcare and are therefore not eligible, or you’ll be referred for a full assessment of eligibility.
The team’s assessment will consider your needs under the following headings:
• breathing
• nutrition (food and drink)
• continence
• skin (including wounds and ulcers)
• mobility
• communication
• psychological and emotional needs
• cognition (understanding)
• behaviour
• drug therapies and medicine
If you’re eligible for NHS continuing healthcare, the next stage is to arrange a care and support package that meets your assessed needs.
• altered states of consciousness
• other significant care needs
These needs are given a weighting marked “priority”, “severe”, “high”, “moderate”, “low” or “no needs”.
If you have at least 1 priority need, or severe needs in at least 2 areas, you can usually expect to be eligible for NHS continuing healthcare.
You may also be eligible if you have a severe need in 1 area plus a number of other needs, or a number of high or moderate needs, depending on their nature, intensity, complexity or unpredictability.
In all cases, the overall need, and interactions between needs, will be taken into account, together with evidence from risk assessments, in deciding whether NHS continuing healthcare should be provided.
The assessment should take into account your views and the views of any carers you have. You should be given a copy of the decision documents, along with clear reasons for the decision.
You can download a blank copy of the NHS continuing healthcare decision support tool from GOV.UK
Fast-track assessment for NHS continuing healthcare
If your health is deteriorating quickly and you’re nearing the end of your life, you should be considered for the NHS continuing healthcare fast-track pathway, so that an appropriate care and support package can be put in place as soon as possible – usually within 48 hours.
Care and support planning
If you’re eligible for NHS continuing healthcare, the next stage is to arrange a care and support package that meets your assessed needs.
Depending on your situation, different options could be suitable, including support in your own home and the option of a personal health budget.
If it’s agreed that a care home is the best option for you, there could be more than 1 local care home that’s suitable.
Your ICB should work collaboratively with you and consider your views when agreeing your care and support package and the setting where it will be provided. However, they can also take other factors into account, such as the cost and value for money of different options.
If your needs have changed, the review will also consider whether you’re still eligible for NHS continuing healthcare.
NHS continuing healthcare reviews
If you’re eligible for NHS continuing healthcare, your needs and support package will normally be reviewed within 3 months and thereafter at least annually. This review will consider whether your existing care and support package meets your assessed needs. If your needs have changed, the review will also consider whether you’re still eligible for NHS continuing healthcare.
Refunds for delays in NHS continuing healthcare funding
ICBs will normally make a decision about eligibility for NHS continuing healthcare within 28 days of getting a completed checklist or request for a full assessment, unless there are circumstances beyond its control.
If the ICB decides you’re eligible, but takes longer than 28 days to decide this and the delay is unjustifiable,
they should refund any care costs from the 29th day until the date of their decision.
If you’re not eligible for NHS continuing healthcare
If you’re not eligible for NHS continuing healthcare, but you’re assessed as requiring nursing care in a care home (in other words, a care home that’s registered to provide nursing care) you’ll be eligible for NHS-funded nursing care.
This means that the NHS will pay a contribution towards the cost of your registered nursing care. NHS-funded nursing care is available irrespective of who is funding the rest of the care home fees.
Find out more about NHS continuing healthcare from NHS England.
Frequently asked questions about NHS continuing healthcare
Q I have a local authority support package that works well. I’m now eligible for NHS continuing healthcare – will my support package change?
If you’re concerned about changes to your care package because of a move to NHS continuing healthcare, your ICB should talk to you about ways that it can give you as much choice and control as possible. This could include the use of a personal health budget, with 1 option being a “direct payment for healthcare”.
Q
FAQ’s
Can I refuse an assessment for NHS continuing healthcare? If I refuse, will I be able to get services from my local authority?
Consent is not needed for completion of assessments (CHC Checklists, Decision Support Tools (inclusive of FNC by default) and Fast Track), or collation and sharing of information with:
• Care Teams
• Health and Social Care Staff
But consent is needed to share personal information collected for, and as part of, assessments (Checklist, Decision Support Tool (inclusive of FNC by default) and Fast Track) with third parties, such as family, friends or representatives, at the beginning of the process.
There is a legal limit to the types of services that a Local Authority can provide. If you have any concerns about being assessed for NHS continuing healthcare, the ICB should explore your reasons for this, and try to address your concerns.
If someone lacks the mental capacity to consent to sharing of information with third parties (other than Care Teams or Health and Social Care Staff), the principles of the Mental Capacity Act will apply and a best interests decision may be needed.
Q
My relative is in a care home and has become eligible for NHS continuing healthcare. The ICB says the fees charged by this care home are more than they would usually pay, and has proposed a move to a different care home. I think a move will have a negative effect on my relative. What can we do?
If there’s evidence that a move is likely to have a detrimental effect on your relative’s health or wellbeing, discuss this with the ICB. It will take your concerns into account when considering the most appropriate arrangements.
If the ICB decides to arrange an alternative placement, they should provide a reasonable choice of homes.
Q Is it possible to pay top-up fees for NHS continuing healthcare?
No, it is not possible to top up NHS continuing healthcare packages, like you can with local authority care packages.
The only way that NHS continuing healthcare packages can be topped up privately is if you pay for additional private services on top of the services you’re assessed as needing from the NHS. These private services should be provided by different staff and preferably in a different setting.
Driving and using public transport if you have mobility issues
If you’re older or disabled, there are ways to make it easier for you to use public transport or to drive.
You can get help:
• using public transport
• getting discounts on public transport
• from the NHS with travel costs
• finding community transport schemes
• using taxis
If you have mobility problems and you need a car to get around, you may be able to get help with costs and parking by:
• discounted or free road tax
If you’re using public transport, it’s worth contacting the transport operator before you travel to make sure they’re able to provide the help you need.
• a Blue Badge parking permit
• leasing a vehicle through the Motability scheme
You can also find out about walking aids, wheelchairs and mobility scooters.
Using public transport
All public transport has to be “accessible” so disabled passengers can use it. Public transport also has to accept guide dogs or assistance dogs.
If you’re using public transport, it’s worth contacting the transport operator before you travel to make sure they’re able to provide the help you need.
Buses and trains usually have priority seating for older people and people with disabilities. They also usually have space and wide doors for wheelchairs. Some buses, trains and trams are fitted with ramps.
Public transport in London
London transport (trains, buses and river boats) is being upgraded to improve step-free access, to help with wheelchair access and avoiding stairs on Transport for London.
Staff at underground stations are also trained to help people move around the underground system – for example, by helping you use lifts instead of escalators and steps, and calling ahead to arrange for help at your destination.
Discounts on public transport
Older people and people with disabilities can usually travel free on local buses anywhere in England between 9.30am and 11pm Monday to Friday, and at any time during the weekend and on bank holidays.
Some local councils offer free travel for longer, and some allow a companion to travel with you for free.
Find your local council on GOV.UK.
Apply for an older person’s bus pass on GOV.UK or apply for a disabled person’s bus pass on GOV.UK.
If you often travel by train, it’s probably worth checking the Disabled Persons Railcard website to see if you are eligible for a disabled persons railcard. This gives you, and a companion travelling with you, a third off the price of rail tickets.
Children aged 5 to 15 with disabilities are also eligible for a disabled persons railcard. This lets an adult travel with them for a third of the cost of most adult fares, while the child pays the normal child fare.
NHS help with travel costs
If you pay to travel to a hospital or other NHS setting for NHS-funded treatment or tests, you may be able to claim a refund of reasonable travel costs.
Community transport schemes
These schemes provide transport to and from hospitals, GP surgeries, dentists, opticians and chiropodists and podiatrists.
Many areas offer a free “Dial-a-Ride” service, which gives you door-to-door transport if you can’t use normal buses.
You need to register for some schemes and you may have to pay. Carers may be able to travel with you for an extra charge.
Road tax reductions
You may also be able to get a reduction in your road tax, or not have to pay it at all.
Find out more on GOV.UK about financial help if you’re disabled, such as vehicle tax exemption and vehicle tax reduction.
Blue Badge disabled parking scheme
You may be able to get a Blue Badge parking permit for your car.
This lets you park in disabled parking bays.
With a Blue Badge, you can:
• park for free within certain times
• park on single and double yellow lines
• stay longer in on-street time-limited parking bays
Blue Badge schemes are run by local councils. Most councils will let you apply for or renew a Blue Badge on GOV.UK.
Blue Badge holders can apply for a 100% Blue Badge discount for the London Congestion Charge, on the Transport for London website.
Motability Scheme
The Motability Scheme lets you use your mobility allowance to lease a car, powered wheelchair or scooter. You can also pay extra for a more expensive vehicle.
You need to receive 1 of the allowances used on the scheme and have at least 12 months left on your award.
Many areas offer a free “Dial-a-Ride” service, which gives you doorto-door transport if you can’t use normal buses.
Check with your local council’s social services team whether there is a community transport scheme in your area.
Using taxis
Taxi and private hire companies can provide wheelchair-accessible vehicles if you ask for one when you book.
Some councils give free taxi vouchers to people who find it difficult to use public transport.
Driving with mobility problems
If you have mobility problems and you need a car to get around, you may be able to get help with costs and parking.
The allowances used include:
• the higher rate mobility component of Disability Living Allowance (DLA) for adults on GOV.UK
• the enhanced rate of the mobility component of Personal Independence Payment (PIP) on GOV.UK
• the War Pension Scheme: Mobility Supplement (WPMS) on GOV.UK
• the enhanced rate mobility component of Armed Forces Independence Payment (AFIP), which you can claim on GOV.UK if you were injured while serving in the armed forces
Age UK Cambridgeshire and Peterborough support for older people
We help older people live healthier, happier and more independent lives. We offer practical support and opportunities to make social connections to reduce feelings of isolation and loneliness.
By talking with you to identify what you need, we can provide 'wrap around' support, giving you options and solutions to meet your individual circumstances.
To find out how we can help you call us on 0300 666 9860 or email infoandadvice@ageukcap.org.uk
In summary our services are as follows: Information and Advice:
• FREE, confidential assistance on a variety of matters including; maximising income, benefits, consumer, transport, leisure, disability, health and social care, community care and housing.
Cambridgeshire Handyperson Service
• Grab rail installation and keysafe fitting.
• Facilitate hospital discharge (e.g bed/ furniture moves).
• General DIY (i.e. shelf fitting, general carpentry and plumbing)
Community Wardens in certain areas (contact us for details):
• Shopping & prescription delivery
• Daily welfare contact calls and visits
• Preparing light lunch / hot drinks
• Managing mail and making phone calls on your behalf
• Doing small jobs/running errands.
Hospital Discharge and Admission
Avoidance Service
• Arranging transport home
• Home preparation to support discharge (e.g. furniture moves, keysafe and grab rail installation)
• Home welfare visits (including settling home visit on day of discharge) food shopping and contact calls
Day Services and Friendship Clubs
• Opportunities to socialise, take part in games and activities.
• Tea or coffee is offered and a hot meal is provided at most of the clubs.
Sharing Time and Telephone Befriending
• Contact from a volunteer by telephone or home visit, offering friendship to reduce feelings of isolation and loneliness.
Get Involved
Please help us to continue providing high quality services to people in later life:
• Make a donation
• Fundraise
• Leave a legacy
• Volunteer
Email us at: donate@ageukcap.org.uk
NB – Fees apply to some services. Services are not available in all geographical areas.
Service Overview
We support safe discharges home from hospital, and we can support those at home to prevent an admission or readmission.
We offer an assessment in your own home to identify personal needs.
Our wraparound, holistic service supports the regaining or retaining of independence.
Service Information
• For Who: Over 60’s
• Where: Countywide
• Cost: Free Service
What Can We Help With?
• Furniture and Bed moves
• Key safe fitting prior/upon discharge
• Grab rail fitting
• Support to settle home on day of discharge
• Essential food shops
• Essential medical needs/prescription collections
• Urgent welfare visits or welfare phone calls
• Support to identify and navigate to longer term services needed
Contact Us
Tel: 01354 691896
Email: HDsupport@ageukcap.org.uk
United Against Dementia
Alzheimer’s Society wants everyone affected by dementia to know that whoever you are, whatever you are going through, you can turn to them for support, help and advice.
Dementia Connect
Dementia Connect, from Alzheimer’s Society, is a personalised support service for anyone with dementia, their carers, families and friends.
We understand that dementia affects everyone differently. So whether you, a loved one, a friend or neighbour needs dementia support, we’re here for you.
We’ll connect you to a whole range of dementia support, by phone, online and face to face. Our highlytrained dementia advisers can help people come to terms with their diagnosis and navigate the complicated maze of health and social care services.
It’s free, easy to access, and offers you the support you need. Whether it’s advice on legal documents, help understanding dementia or someone to talk to when things get tough, we’re here to help.
We can keep in touch with you to make sure you keep getting the support you need. And because we know it’s never easy to tell your story, you’ll only ever need to tell it to us once.
Phone support
Our dementia advisers are available to talk to on the phone seven days a week. They will listen and give you the support and advice you need, including connecting you to help in your local area and online.
We can offer you the option of regular calls so we can keep in touch, to find out how you are and help when things change.
Support line opening hours*
Monday – Wednesday: 9:00am – 8:00pm
Thursday – Friday: 9:00am – 5.00pm
Saturday – Sunday: 10:00am – 4:00pm
*Calls charged at standard local rate.
Online support
Dementia Connect online support is available round the clock through our website. Answer a few simple questions about yourself, or someone you know, to get personalised, relevant information and advice. From guides on dementia to advice on making your home dementia friendly, get the information about the things that matter to you.
‘The Dementia Adviser was lovely and full of information. Without Alzheimer’s Society and the Dementia Adviser we’d have nothing. She is a major networker and knows everything and everyone local. I feel in charge and empowered.’ Katherine, living with dementia
If you need further support, you can request a call from our dementia advisers, who should be in touch with you within a week. Our online support includes Talking Point, our online community where you can connect with others in a similar situation, and our Dementia Directory where you can search for local services.
Face to face support
Where possible, our local dementia support workers can meet you in person to offer further support, advice and information. They will also connect you to other face to face services in your area, including local support groups.
Notes: Dementia Connect phone and online support is available wherever you live. As the service is new, some parts of the service may not be available in your area just yet.
