Peterborough Community Care Directory October 2011 by Octagon D&M Ltd

Peterborough

peterborough October 2011 Issue

community care directory

Peterborough Care

- A family run company since 1984 All of our homes are located in very close proximity of each other and a very short distance away from Peterborough Central Park. Each Home has dedicated staff supported by an environment that include; • Total Quality management (as recognised by ISO 9001 Award) • Person - Centred Care • A commitment to staff training and development

• Open door policy (including open viewings and visiting) • En-suite facilities • Spacious lounges and dining areas • Full - time activities staff

Broadleigh

Lavender House

Astoria Park

213 Broadway, Peterborough, PE1 4DS Tel: 01733 561475 • Fax: 01733 895551 www.peterboroughcare.com email: info@peterboroughcare.com

205 Broadway, Peterborough, PE1 4DS Tel: 01733 564979 • Fax: 01733 555841 www.peterboroughcare.com email: info@peterboroughcare.com

15 Park Crescent, Peterborough, PE1 4DX Tel: 01733 555110 • Fax: 01733 898497 www.peterboroughcare.com email: info@peterboroughcare.com

Care Home

For further information regarding our homes or facilities please contact either home directly or contact us at our New Head Office address: Peterborough Care, 236 Eastfield Road, Peterborough, PE1 4BD. Tel: 01733 562328 • Fax: 01733 564986

PeterboroughA True Care Mark Of Excellence

â&#x17E;&#x153; â&#x17E;&#x153;

CONTENTS n Introduction n How do I get care?

3 8/9

n Eligibility criteria for adult social care

n Cost of services provided

n Adult social care charging standards

n Help available A-Z

n Adaptations or equipment for your home 14 n Peterborough Care and Repair Agency

n Occupational Therapy Standards 14 n Adult placement scheme

n Community alarm scheme

n Day services

n Disabled facilities grants

n Home care

n Meals

n Sensory support team

n Adults in need of safeguarding

17/18

n Carer's register

n Choose and Book

n Peterborough Carers Centre 23

n 18 Weeks

n Carers standards

n The NHS Constitution

n How you can help us to help you

n Emergency support for carers 24

n Choose Well

n Voluntary organisations for carers

n Benefits of being older

n Getting active

n Extra Care housing

n Healthy living

n Care homes

n Keeping yourself safe

n The Health and Social Care Act 2008 and Regulations

n Preventing falls

n Mental health

n Bereavement

n Dementia

43 44

n Information and support for carers

n Contacting and visiting homes and Extra Care housing schemes 27 n Residential and nursing home standards

n Sexual health and romance

n Cross Keys Homes

n Finding a suitable place to live

n Local support and voluntary organisations

n Housing strategy

n National voluntary organisations and advice contact details 48/49

n Applying for a house

n Housing options service

n Housing options service standards

n Private hospitals and hospices 52

n Choice Based Lettings

n Care homes with nursing 53/54

n Financial arrangements

n Care homes without nursing 55-57

n Housing benefit

n Council tax benefit

n General advice on welfare

n Pension credit

n Attendance allowance/ disability living allowance

n Questions to ask/things to look for when visiting a prospective place to live 32/33

n Benefits standards

n Supported employment

n Lifelong Learning

n Supporting people

n Helping carers to care

n Choice

46/47

n Specialist housing schemes

n Extra Care housing

n Day Services

n Home care providers

51/52

58-61

n Hot and frozen meal providers 61 n Is your listing correct

n Patient Advice and Liaison Service (PALS)

n Comments and concerns 63/64 1

❝

ALL STAFF WILL HELP PEOPLE TO ACHIEVE AND MAINTAIN THEIR INDEPENDENCE

❞ 2

➜ ➜

INTRODUCTION Welcome to the eleventh annual Community Care Directory incorporating the Better Care, Higher Standards Charter, produced by NHS, Peterborough City Council’s housing department and the Health Trusts across the city. The Community Care Directory is a one-stop-shop for information about support for adults across Peterborough. It provides names and telephone numbers of people and organisations you can contact to get further help and information. It is for anyone in the area who is 18 years old or over and has difficulties caused by long-term illness or disability, as well as for carers who support them. The Community Care Directory explains the way we determine if we can help you, what standards you can expect, and what to do if things go wrong. It also explains the information we need from you in order to continue to achieve these standards.

Better Care, Higher Standards Charter Statement of Values All staff will: • Treat people with courtesy, honesty and respect their dignity, and not discriminate against them on the basis of age, sex, race, religion, disability or sexual orientation. • Work in partnership with people who need services and with other service providers to ensure that people receive the right support. • Help people to achieve and maintain their independence. • Involve people in making decisions and give them enough information so that they can make informed choices. • Help people to give their own views through advocacy and other representative organisations. • Treat people fairly on the basis of need. • Make sure that people feel they can complain about the services they receive without affecting those services.

Additionally, staff in NHS Peterborough work to the following statements of values set by the General Social Care Council: • We will protect the rights and promote the interests of service users and carers. • We will strive to establish and maintain the trust and confidence of service users and carers. • We will promote the independence of service users, while protecting them as far as possible from danger or harm. • We will respect the rights of service users while seeking to ensure that their behaviour does not harm themselves or other people. • We will uphold public trust and confidence in social care services. • We will be accountable for the quality of our work and take responsibility for maintaining and improving our knowledge and skills.

The Star Residential Home 56 - 64 Star Road Peterborough PE1 5HN Tel: 01733 777 670 Fax: 01733 552 311 E-mail: thestar@trustcare.co

The Star Residential Home changed ownership to Trust Care Management Ltd. during the early part of 2010. The Directors have invested substantially in refurbishing the home leading to an amazing transformation of the facility and bringing the home into the twentyfirst century yet ensuring the Home is to the taste of the service users who live here. Elaine Huggins the Home Manager was appointed during the latter part of 2010 and was in post to oversee the transformation.

Ensuring that residents where consulted and included in having their voices heard with regards to colour schemes and furniture choices. Additionally she ensured that the premises were suitable to implement the regulated activities as required by CQC – (Care Quality Commission). Elaine’s ethos is in line with the person centred approach which under pins Trust Care Management’s philosophy of care: The Company’s Philosophy of Care aims to provide a high standard of quality

care in a homely environment reflecting an ethos of respect for people by treating them with dignity and ensuring that their rights to privacy, safety, choice and security is maintained. The care of our residents is paramount to the care team, who are provided with a robust training programme and support to ensure that we can deliver an excellent standard of care and support to our service users.

Information about the star residential home The Star Residential Home is situated on the outskirts of Peterborough. The town centre is 10 minutes walk away; alternatively a regular (ten minute) bus service runs directly to Town with a bus stop 100 yards outside the facility. There is a main railway station that is easily accessible with direct lines to Central London a 5 minute cab journey away. The Home comprises of 27 bedrooms. 7 rooms have full en-suite facilities shower, toilet and wash hand basin, 10 bedrooms have en-suite facilities toilet and hand basin and 10 bedrooms have wash hand basins. The home has recently been refurbishment to an extremely high standard. The home

has excellent living space with a large size lounge, dining room and activities area. There are two gardens to the Star one having mature shrubbery and plants and the other being laid to lawn so service users can go outside for afternoon tea and participate in activities such as gardening or if they wanted to just in relax in the sunshine. Each room is fully furnished, and the decor can be changed to the Service Users taste, we do encourage service users to bring in there own belongings and furniture to personalise there rooms to make it feel like its home from home. Potential service users are encouraged to view the home and stay for lunch or tea to get a general feel of

the Home. The home has a full time Activities Coordinator so there is always something going on in the home from one-one sessions, reminiscence activities outside entertainment, singalong sessions and pamper mornings. Additionally residents are encouraged to go out into the community shopping, to have tea in town, to go for walks or visits to the beautiful Cathedral and other sites of interest. A pre-admission assessment is conducted prior to admission to ensure that the individual has the appropriate personal care and support package centred around their individual needs.

Trusting People Who Care 4

GARDEN LODGE Residential Care Home

Registered for 10 elderly clients, residential and dementia care.

Set in extensive garden & an uplifting family environment Visitors welcome at any time - NCA member

T: 01733-252980

CSCI 3 star rated

37a Lincoln Road, Glinton, Peterborough, PE6 7JS E: gardenlodge37a@aol.com

DEDICATED QUALITY HOME CARE

In need of assistance in the home, how can we help? ComForcare provides care to meet the needs of individual people, including: • Personal care • Companionship • Housekeeping • Shopping • Transportation • Live in Services ComForcare Senior Services - 36 Thorpe Wood, Thorpe Wood Business Park, Peterborough, PE3 6SR Phone: 01733 264 113 - Fax: 01733 269 103 Email: info@ComForcare.co.uk - www.ComForcare.co.uk 5

ST GEORGES C A R E

H O M E S

Glatton Hall

St George’s Glatton Hall, Glatton Ways, Glatton, Huntingdon, Cambridgeshire, PE28 5RS Tel: 01487 830085 Email: glattonhall@stgeorgescare.com Name of Owner: Newton Chinneck Ltd Operations Director: Georgie Wilson

❚ Day care/ Respite care ❚ Organised Activities ❚ Choice of Menu ❚ Special Diets catered for ❚ Garden for Residents ❚ Residents can bring own furniture ❚ TV Point in Bedroom ❚ Hairdressing ❚ Chiropody ❚ Physiotherapy and OT accessible ❚ Religious Needs PETERBOROUGH The Lindens, 86 Lincoln Road, Peterborough PE1 2SN Tel: 01733 564185 e: reception@ageukpeterborough.org.uk Charity No: 1080030 • Information & Advice • Befriending/Visiting • Gardening • Home Support Services (domestic services) • Winterwise Campaign (health promotion) • Insurance Services (products for older people) • Day Care Centre (Orton Malborne) • Sunday Lunch Club (Woodston) • Home Checks (advice on aids & adaptations)

PROVIDING SERVICES FOR OLDER PEOPLE Website: www.ageukpeterborough.org.uk

Accent Nene has 11 sheltered housing schemes in Peterborough, Nottingham and surrounding areas. All properties are fully self-contained. All have communal facilities and a scheme manager. The Society aims to provide high quality homes at affordable rents and the accommodation includes property specifically for older people.

If you would like more information please contact: Manor House, 57 Lincoln Road, Peterborough, PE1 2RR

Tel: 01733 295400 NHS Peterborough has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does NHS Peterborough endorse any of the products or services.

Peterborough

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, they cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners. Octagon Design & Marketing Ltd. ©2011 Britannic Chambers, 8a Carlton Road, Worksop, Notts. S80 1PH Tel: 01909 478822

Qu’Appelle

RESIDENTIAL CARE HOME

We provide 24 hour specialist care in a warm and homely atmosphere. All diets catered for, wheelchair access visitors welcome Qu’Appelle Residential Care Home Qu’Appelle House, Harrington Street Bourne, Lincs PE10 9HA

Maxey House Residential & Retirement Home • • • • •

Three acres of landscaped gardens Home cooking & special diets catered for Activity programmes available Tastefully furnished throughout Warm friendly environment

www.maxeyhouse.co.uk Lincoln Road B1524, Deeping Gate, Peterborough PE6 9BA

Tel: 01778 342244 6

Tel: 01778 422932

For all your Homecare needs • Personal care • Assist with getting up and going to bed • Preparation and cooking of meals • Shopping, errands and light housework • Light Housework • Short term / Long term

Care from 1/2 an hour to 24 hours according to your individual requirements A full assessment totally individualised and tailored to your specific needs. We offer a professional high quality care service in the privacy of your own home, by fully trained and vetted care workers, giving you piece of mind. Our aim is to provide a caring, confidential and professional service treating each client as an individual, offering a holistic approach to your care.

“It’s all about caring” Registered with The Commission for Social Care Inspection as a Domiciliary Care Agency Hales Group LTD An Equal Opportunities Employer

For more details please contact your local office Peterborough 01733 763052 / Huntingdon 01480

270420

Longueville Court care home

• 24 Hour – Long and short term care in individual spacious en-suite units for those with physical frailty; memory problems and young physically challenged persons. • A skill mix of professional friendly staff. • Sumptuous surroundings and gardens. • Excellent cuisine; laundry facilities; a varied activities programme. • Accessible services available on site are, Hairdressing; Chiropody; physiotherapy and a tuck-shop. • Within walking distance of the local village church and pub.

Contact us at any time or tel: 01733 230709 The Village Green, Orton Longueville, Peterborough PE2 7DN www.barchester.com/longueville E-mail: longueville@barchester.com 7

â&#x17E;&#x153; â&#x17E;&#x153;

HOW DO I GET CARE? Self directed support is all about giving people more choice and control over how they get their social support. It lets people choose who provides their support, and how the support is delivered. People can also choose how much control they have over their budget. This is how it works:

Eligibility If you, or someone you provide care for, thinks they need some social support you need to contact Peterborough Direct on 01733 74 74 74 and speak to an Adult Social Care worker. The social care worker will discuss your situation with you and will let you know if you are eligible to apply for funding. They will also give you advice if you are not eligible.

Assessments If you are eligible to apply, the next step is to have an assessment with a social care professional and complete a personal needs questionnaire. There will also be a financial assessment carried out to establish whether you will need to make a contribution to the cost of your social care. If you meet the criteria for high moderate

amount and you can begin using it to meet your support needs straight away.

eligibility, a calculation is made based on the responses you give in the questionnaire, and your Indicative Budget is allocated.

Annual Review

Indicative Budget

After a year there is a review to see how you are using your budget. If you would like to make changes to your plan you can do so at the review.

Your social care worker will inform you of the value of your Indicative Budget. You are now in control and can choose which services you purchase to meet your social care needs. The next step is to decide how you wish to spend your budget to meet your care needs, and to produce your Support Plan.

Who to contact If you would like more information please contact Peterborough Direct on 01733 747474

Support Plan Your Support Plan will set out how you plan to make sure your care needs are met, and how you will use your budget to pay for them. Once you and your social care worker have agreed the plan, the costs included in the plan become your Personal Budget. You will review your Support Plan after one year to see how you are using your budget, and whether there needs to be any changes to the plan.

Personal Budget Your Personal Budget is confirmed once your Support Plan has been agreed. You are notified of the

Some things a personal budget can be used for are: 4 A personal assistant or support worker 4 Buying services from an agency or organisation 4 Paying expenses for unpaid helpers 4 Buying equipment to help you be more independent; for example a computer to help you keep in touch 4 Transport 4 Equipment to keep you safe like a personal call system, smoke detectors, fall detectors or mobile phone 4 Making adaptations to your home. Some of the most common questions

How self directed support works

No Eligibility No

Advice Given 8

Yes

Assessments

Indicative Budget

Support Plan (SP)

Support Plan agreed

Yes

Personal Budget

➜ ➜

HOW DO I GET CARE? are answered here.

been agreed.

1. What if I don’t get enough money?

4. When do I get the money?

There should be enough money to meet your care needs. Once you have completed your Support Plan and agreed it with your social care worker your Personal Budget is confirmed. If the amount of money in your Personal Budget is very different to the Indicative Budget a review is held and the budget is re-assessed.

You will receive your money after you have completed your Support Plan and it has been agreed. Your Personal Budget will be confirmed, and the money will be paid to you if you have chosen to receive it through Direct Payment.

2. What is an Indicative Budget? An Indicative Budget is the amount of money calculated by the Resource Allocation System (RAS) using the responses you have given in your questionnaire. It is the amount of money you will base your Support Plan around.

3. Is a Personal Budget different from an Indicative Budget? Yes. Your Personal Budget is the confirmed amount of money allocated to you after your Support Plan has

you need. You can ask for support to help you take control of your budget. If you prefer you can have someone else make the decisions and purchase services for you.

7. Where can I get help? You can get help to fill out your personal needs questionnaire and your Support Plan from – 4 friends

5. Do I have to pay for anything?

4 family

We carry out a financial assessment to work out whether you will need to make a contribution. The value of your Indicative Budget is the total amount we have calculated will be required to meet your social care needs. If you are required to make a contribution to this total, we will let you know how much you will need to pay.

4 social care worker

4 support worker 4 voluntary organisations

6. How do I receive the money? You can receive the money by Direct Payment which puts you directly in control of purchasing the services 9

❝

IT GIVES YOU MORE CHOICE AND CONTROL OVER YOUR OWN LIFE

❞

➜ ➜

ELIGIBILITY CRITERIA FOR ADULT SOCIAL CARE NHS Peterborough currently provides services to people who fall into the category of ‘high moderate’ or above. For people in the categories ‘low moderate’ or ‘low’, advice and support will be offered together with referral to agencies in the voluntary sector where appropriate.

Levels of Risk to Independence (and Safety) Critical - when:

Substantial when:

High Moderate - when:

Low Moderate - when:

Low - when:

• Life is, or will be, threatened • Serious abuse or neglect (including self-neglect) has occurred or will occur • Significant health problems have developed or will develop • There is, or will be, an inability to carry out vital personal care or domestic routines • Vital involvement in work, education or learning cannot or will not be sustained • Vital social support systems and relationships cannot or will not be sustained • Vital family and other social roles and responsibilities cannot or will not be undertaken • There is, or will be, little or no choice and control over vital aspects of the immediate environment

• Abuse or neglect has occurred or will occur • There is, or will be, only partial choice and control over the immediate environment • There is, or will be, an inability to carry out the majority of personal care or domestic routines • Involvement in many aspects of work, education or learning cannot or will not be sustained • The majority of social support systems and relationships cannot or will not be sustained • The majority of family and other social roles and responsibilities cannot or will not be undertaken.

• There is a risk that self-neglect or abuse may occur • There is, or will be, an inability to carry out several important personal care tasks or important domestic routines • Involvement in certain key aspects of work, education or learning cannot or will not be sustained • A number of important and central social support systems and relationships cannot or will not be sustained • A number of important family and other social roles and responsibilities cannot or will not be undertaken.

• There is, or will be, an inability to carry out several personal care or domestic routines • Involvement in several aspects of work, education or learning cannot or will not be sustained • Several social support systems and relationships cannot or will not be sustained • Several family and other social roles and responsibilities cannot or will not be undertaken.

• There is, or will be, an inability to carry out one or two personal care or domestic routines • Involvement in one or two aspects of work, education or learning cannot or will not be sustained • One or two social support systems and relationships cannot or will not be sustained • One or two family and other social roles and responsibilities cannot or will not be undertaken.

(SOURCE: GOVERNMENT ‘FAIR ACCESS TO CARE SERVICES’ GUIDELINES) 11

➜ ➜

COST OF SERVICES PROVIDED There is a charge for some NHS Peterborough care services, including: • residential care • short-term stays in residential/nursing care homes (often known as respite) • home care • day opportunities • transport to day opportunities • meals The amount of the charge will however usually depend on the income and savings that you have, and this is calculated by a financial assessment. If you decide to have a direct payment and arrange your own care, you may also need to make a contribution yourself towards this. Peterborough City Council is responsible for any decision-making that relates to charging for care services, but has delegated the responsibility for the administration of charging for care services to NHS Peterborough under the terms of a Partnership Agreement. NHS Peterborough produces the following leaflets about charging: • The Cost of Care in Care Homes – Guidance for people with capital under £23,250 • The Cost of Care in Care Homes – Guidance for people with capital over £23,250 • The Cost of Home Care, Day Opportunities and Meals • Direct Payments • The Cost of Short Term Residential Care (respite care) 12

• The Deferred Payments Scheme These leaflets are available from the financial assessment team, all social work offices and the communications team. They can also be found on the NHS Peterborough website: www. peterborough.nhs.uk. You can contact adult social care on 01733 74 74 74 There are charges for some housing services, including rent, service charges, sheltered housing and supported living scheme charges, but housing benefit can meet some or all of these costs if you are on a low income. Health services are free at the point of delivery. However, there may be charges for prescriptions, eye tests and dental care. Some people can get medicines and these kinds of health services free. These include: • people aged 60 or over • children under 16 (or under 19 in full time education) • pregnant women or nursing mothers with particular conditions • some people with ongoing conditions such as diabetes • people on income support, income based Jobseekers Allowance, or Pension Credit Guarantee Credit • people who have a valid NHS tax credit exemption certificate If you have to pay the full cost of prescriptions, savings may be available by purchasing a pre-payment certificate. To find out about help with health care costs, visit www. peterborough.nhs.uk.

Adult Social Care charging standards • NHS Peterborough will ensure leaflets about charges are kept up to date and are readily available. • Everyone receiving home care will be entitled to receive a home visit by a Financial Assessment Officer who will assess your ability to pay a charge towards the cost of care services you receive. • At this visit, you will also have your charges explained, and advice on welfare benefits will be offered • Charges for transport to day opportunities and for meals will be at a flat rate, and we will notify you in advance of any changes to these charges • Charges for residential and nursing care will be calculated using Government charging guidance that applies nationally (this is explained in the residential care charging leaflets) • Payment for meals will be collected weekly for hot meals and fortnightly for frozen meals. If you prefer, we can arrange for you to receive a monthly invoice • Bills for home care, day opportunities and residential care will be sent out fourweekly, in arrears

➜ ➜

HELP AVAILABLE A - Z Wherever possible we’ll try to support you to live in your own home. Some of the services available are detailed below in a brief A-Z of services:

Adaptations or equipment for your home If you have a physical, learning or mental health difficulty then Occupational Therapy can help you to become more independent. Occupational Therapy will assess your needs and if help is needed with transfers, such as getting in/out of the bath, on/off the toilet, in/out of bed, difficulty carrying out kitchen tasks, difficulty with stairs/steps and moving safely around your home. Trained Occupational Therapy staff can give you advice and information on moving and handling issues, and provide equipment and adaptations, which include: • assistive equipment for day-to-day activities eg bathing/toilet equipment • moving and handling equipment eg hoist, sliding board/sheet •m inor adaptations eg stair-rails/grabrails, half steps, and ramps for safe wheelchair access • referral to Peterborough Care and

Repair home improvement agency for major adaptations through a Disabled Facilities Grant eg stair lift and a level access shower • assistive technology including telecare and life support pendants. A list of suppliers for specialised equipment can be obtained from NHS Peterborough on request. To make a referral to Occupational Therapy service please telephone Peterborough Direct on 01733 74 74 74.

preparation and submission of applications. Care and Repair also have a handyperson service aimed at older and vulnerable people for “that little bit of help”. The scheme is in respect of smaller jobs and is free with the exception of materials used. To contact the handyperson service please telephone 01733 863 860 or 01733 863 895 for any other enquiries.

Peterborough Care and Repair Agency

On completion of Occupational Therapy Assessment, we promise to refer 90% of urgent cases within five working days and non-urgent cases within 10 working days.

Care and Repair provide a service for older and vulnerable people including disabled adults and children. It assists home owners and tenants to adapt, and where appropriate, maintain and repair their homes to continue to live independently. The Agency provides a comprehensive service including design, drawing and scheduling work, obtaining the necessary approvals and quotations from builders and project manages building works when it is being carried out. Support is provided at all stages to ensure minimum disruption and high standards. Where grants funding is available, the Agency staff will assist in the

❝

OCCUPATIONAL THERAPY CAN HELP YOU TO BECOME MORE INDEPENDENT

❞ 14

Occupational Therapy Standards

Adult Placement Scheme The Adult Placement Scheme recruits, assesses and approves families who are willing to care for adults with a physical disability, learning disability or the elderly. This can be on a shortterm (respite) basis or long-term basis and the families offer care within their own home. Day Care is also offered by some carers. For more information contact the Adult Placement Scheme on 01733 891 926. Photo courtesy of Cross Keys Homes

Photo courtesy of Cross Keys Homes

➜ ➜

HELP AVAILABLE A - Z

❝

TRAINED OPERATORS WILL ASSESS YOUR SITUATION AND OBTAIN THE APPROPRIATE HELP FOR YOU

❞

Community alarm scheme Lifeline is a 24-hour emergency personal alarm service run by Cross Keys Homes. It consists of a telecom unit with a special button for your home and a pendant to wear. If you ever need help, you simply press the red button on the pendant or on the main unit installed in your home, which will automatically connect you to Cross Keys Homes’ control centre, where trained staff will assess your situation and obtain the appropriate help for you. If you would like more information and an application pack (without obligation) you can call: 01733 396439, or write to sales and marketing, Cross Keys Homes, Shrewsbury Avenue, Woodston, Peterborough PE2 7BZ.

Community alarm standards To answer 80% of calls from community alarm clients within 30 seconds and 98.5% of calls within 60 seconds measured from when the call connects to the Lifeline operator service.

Day services Day services aim to support you to lead a purposeful and fulfilling life by accessing a range of social and educational activities within the community and day service settings. For older people, day services are provided seven days a week to promote well-being and independence, to develop new interests and to offer respite breaks to family carers and wherever possible to support people to stay in their own homes. For adults with a disability, day services offer help and support to adults with a learning disability and their carers Monday to Friday, 52 weeks a year. 15

➜ ➜

HELP AVAILABLE A - Z Disabled Facilities Grants Peterborough City Council can offer you a Disabled Facilities Grant if you need adaptations to your property in order for you to remain living independently in your own home. These are available to homeowners and tenants and are awarded to allow a disabled person to get in and out of the property and to be able to use the main family room, a bedroom, a bath or an accessible shower and a toilet. The grant can also fund adaptations to allow the disabled person to prepare and cook food, to care for a dependent, to make the home safe, to provide or improve the heating system so it is suitable for the needs of a disabled person and to allow a disabled person to use a source of power, heat or light. It is also available to provide access to a garden. In order to get a grant, an assessment of needs is carried out by an Occupational Therapist. Details of your financial situation will be required as the grant is subject to a means test for most people, except where the disabled person is a child. The means

❝

THE GRANT CURRENTLY COVERS WORKS UP TO £30,000 DEPENDING ON ASSESSED NEEDS

❞ 16

test may determine that you will need to make a contribution towards the cost of the work. The grant currently covers works up to £30,000 depending on assessed needs. For more information please contact the Housing Programmes Team on 01733 863767

Disabled Facilities Grants Standards We promise to approve 90% of urgent cases within 10 working days and non-urgent cases within 30 working days.

Home Care There are services available that can help you remain in your home, these include: • assistance with personal care such as getting up, washing and dressing • help with light meals and medication • support with other everyday tasks which help you to remain independent.

You may also receive intensive rehabilitation if you are recovering from an operation or have a period of ill health. For more information please call 01733 747474.

Meals There is a community meals service available which provides hot meals daily or frozen meals which can be heated in an oven or microwave. Meals are available for religious, cultural or health reasons (e.g. Halal meals, meals for those with diabetes, texture modified meals). Each meal consists of a main dish and a dessert. Hot meals currently cost £3.20 each, frozen meals cost £2 each. For more information please call 01733 747474.

Sensory Support Team Made up of social workers, rehabilitation workers with visually impaired people, care support workers and technicians, the Sensory Support team offer help and support to people in Peterborough who have an sensory impairment and their carers. They offer assessments to all people who may have a visual impairment, a hearing impairment, a dual sensory impairment or who are deaf or deafblind. They can also provide information, advice, equipment, rehabilitation in the home and community. For more information please call 01733 747474, email ask@ peterborough.gov.uk, fax 01733 746140, minicom 01733 746141 or text 07917 133170.

➜ ➜

Adults in need of safeguarding Would you be able to recognise the signs of adult abuse? Would you know what to do if you thought someone needed help in keeping safe? Most people have heard about child abuse and are aware that social care services have a key role in safeguarding children from abuse, but what about adult abuse? Adult Safeguarding is the area of work that is undertaken by local agencies to try to prevent harm and exploitation of adults who may be unable to safeguard themselves and to respond to it when it occurs. There are many instances of concern, suspicion or allegation reported each year about adults needing safeguarding. They are all referred to Peterborough’s social workers and care managers in Adult Social Care services.

Case study Gerry Brown (not his real name), 28, suffered a different kind of abuse – financial abuse by a friend. Gerry suffers from paranoid schizophrenia, lives alone, has no family that he is in contact with and very few real friends. Yet with support, he has been able to live happily in the community. A while ago, Gerry befriended another male service user who began spending a lot of time at Gerry’s home. He took over responsibility for Gerry’s money and Gerry gave him his bank card and PIN number. His “friend” used this to get money from the bank to buy food for them both, but then started purchasing items in Gerry’s name through a catalogue. Soon after Gerry’s electricity supply was disconnected and the catalogue company threatened to take him to court because none of the items have been paid for. Gerry’s support worker helped Gerry to take back control of his money by supporting him to change his bank account and with his agreement for the Mental Health Trust to act as his appointee. This enabled him to pay his bills and retain his independence in the community.

➜ ➜

Adults in need of safeguarding Who might need help keeping safe? Some people aged 18 years or over may be unable to safeguard themselves from harm or from being exploited because they have a mental health problem (including dementia), a learning or physical disability, a sensory impairment, are older and frail, or have some form of illness or long-term condition.

How can I tell if an adult is being abused? Harm and exploitation can occur anywhere; at home at work; at college; in care homes; or in the community. It to may consist of: • Physical harm, including hitting, slapping, pushing, kicking, misuse of medication, restraint, or inappropriate sanctions; • Sexual harm, including rape and sexual assault or sexual acts to which the adult has not consented, or could not consent to or was pressured into consenting to; • Psychological harm, including threats of physical hurt or abandonment, deprivation of contact, humiliation, blaming, over-controlling, intimidation, coercion, harassment, verbal abuse, and isolation;

• Financial or material exploitation, including theft, fraud, pressure in connection with wills, property or inheritance or financial transactions, or the misuse or misappropriation of property, possessions, benefits, or direct payments; • Neglect and acts of omission, including ignoring medical or physical care needs; failure to provide access to appropriate health, social care or educational services; the withholding of the necessities of life, such as medication, adequate nutrition and heating; or • Inappropriate discrimination, including racism, sexism, that based on a person’s disability, and any other forms of related harassment

Where can abuse take place? Abuse can occur anywhere, for example: • at home • in care homes • in day centres • at work • at college • in hospitals or health centres/surgeries • public places or in the community. 18

What should I do if concerned about abuse? In emergency situations seek appropriate medical attention. Where you believe a crime has been committed contact the police. In nonurgent situations it is important that the information is reported to social care services so that a social care worker can respond appropriately to any specific case. Referrals may be made during working hours through Peterborough Direct on 01733 747474. In emergencies outside office hours contact the Emergency Duty Team Social Worker on 01733 234724 or the Police on 0345 456 4564.We would much prefer that you contact us sooner rather than later in the process. If we are alerted early enough it may be possible for us to act to prevent harm and exploitation taking place.

The Peterborough Safeguarding Adults System A multi-agency Adult Safeguarding Partnership consists of an Adult Safeguarding Board of senior managers from across the agencies of Peterborough and an Adult Safeguarding Forum of managers and workers involved with caring for adults in Peterborough.

➜ ➜

WELFARE BENEFITS Housing Benefit Housing Benefit helps people who live in rented accommodation pay their rent. If you get Pension Credit, you will usually qualify for Housing Benefit as well. This could mean that most (or sometimes all) of your rent is covered. However, even if you don’t qualify for Pension Credit you may still be able to get Housing Benefit if you have savings of less than £16,000.

Council Tax Benefit Council Tax Benefit helps people on low incomes to pay their council tax bill. If you get Pension Credit, you will usually qualify for Council Tax Benefit and may have to pay no council tax at all. But even if your income is too high for you to get Pension Credit, you may still qualify for Council Tax Benefit, so long as you have savings of less than £16,000. If you live on your own you are entitled to a 25 per cent reduction in Council Tax. For further information on Housing Benefit and Council Tax Benefit please telephone 01733 452241 or email benefits@peterborough. gov.uk Alternatively you can visit Peterborough City Council's Customer Service Team at: Customer Services Centre Bayard Place Broadway Peterborough PE1 1FZ (opposite the Central Library) If you are not able to visit the Benefits Office and would like some help in applying for Housing or Council Tax Benefit then please contact them on the number above and they will arrange to send out a Visiting Officer to see you in your home.

For general advice on welfare Benefits contact: Citizens Advice Bureau Tel: (01733) 558 383 16-17 St Mark’s Street Peterborough PE1 2TU www.peterboroughcab.org.uk

If you are over 65 contact: Age Concern Tel: (01733) 564 185 The Lindens 68 Lincoln Road Peterborough PE1 2SN www.ageconcern.org.uk

If you are under 65 with a disability contact: DIAL (Disablement Information and Advice Line) Tel: (01733) 265 551 The Kingfisher Centre Minicom: (01733) 260 977 Bretton Peterborough PE3 8DX www.dialuk.info 19

➜ ➜

PENSION CREDIT Pension Credit guarantees that everyone aged 60 and over is entitled to an income of at least: £137.35 a week if you are single or £209.70 a week if you have a partner. People aged 65 and over can be rewarded for having savings and higher income than just State Retirement Pension. In the past, those who had managed to save a little were no better off than those who had not saved at all. You could receive up to £20.52 for a single person or £27.09 for a couple. If you apply for Pension Credit you must be at least 60 but it does not matter if your partner is under 60. 'Partner' means your husband or wife, or a person you live with as if you are married to them. For further information call the Pension Credit application line on freephone 0800 99 1234 or visit their website at: www.thepensionservice.gov.uk.

❝

PEOPLE AGED 65 AND OVER WILL BE REWARDED FOR SOME OF THEIR SAVINGS

❞ 20

Attendance Allowance/ Disability Living Allowance

Peterborough City Council Benefits Standards

Attendance Allowance is a tax-free benefit for people aged 65 and over who are sick or disabled and need help with personal care. It is not means-tested, and is paid at either a higher or lower rate, depending on whether or not you have day and night needs. If you are under 65, you can claim a benefit called Disability Living Allowance to help with the costs of your care and/or mobility. You can claim Attendance Allowance by either telephoning 08457 123 456 or visiting www.direct.gov.uk and downloading an application form. You can claim Disability Living Allowance by telephoning 0845 123 456, visiting www.direct.gov.uk and downloading the application form or contacting your local Jobcentre Plus office on 0845 608 8603. For more information contact local Social Security Office: The Pension Service - for people aged 60 or over. 0845 6060 265 JobCentre Plus – for people aged under 60 0845 6043719

We aim to: • Act professionally and courteously at all times. • Serve customers visiting the Customer Service Centre at Bayard Place for benefits queries within 20 minutes. • Process claims for Housing and Council Tax Benefit within 14 days of receiving all information in support of claims. • Undertake welfare visits within 14 days of request. • Issue a statement of reasons for any benefits claim decision within 10 days of request. • Record receipt of items of post and record notes of telephone calls and visits to customer services. • Acknowledge emails within 24 hours and respond within 10 working days. Respond to letters within 10 working days.

➜ ➜

LIFELONG LEARNING

❝

NO MATTER HOW OLD YOU ARE, YOU ARE NEVER TOO OLD TO LEARN!

No matter how old you are, you are never too old to learn! As well as learning new skills, taking a course can help you stay mentally active and make new friends. There are two colleges in Peterborough both offering courses and facilities for you to learn, no matter what your age. There is also a whole host of information online, if you do not have a computer at home, most libraries have one you can use.

City College Peterborough City College Peterborough offer a wide range of courses for young people and adults of all ages. Courses include free skills for life programmes in literacy and numeracy, employability programmes including apprenticeships, Foundation Learning and work-related courses. You can choose from a range of daytime, evening and one-day Saturday courses. The college also offers courses for leisure and enjoyment including crafts, languages, cookery, history and literature. For further information, please telephone (01733) 761361, email admin@citycollegepeterborough.ac.uk visit www.citycollegepeterborough.ac.uk or call into the college in Brook Street.

Peterborough Regional College The college teaches thousands of people in Peterborough every year and offers a range of courses including computing, languages, business administration, hospitality and performing arts. The college also offers courses in maths, English and IT at the City Learning Centre on Broadway in a friendly, flexible, learning environment. Call 0845 8728722 or visit www. peterborough.ac.uk for more information.

❞ BBC Online

The BBC website has a special section on adult learning with everything from help with money issues to how to get photos onto your computer to basic English skills to learning a new language. Visit www.bbc.co.uk/ learning/adults for more information.

Careers Advice Careers Advice doesn’t just offer advice on careers, it also contains details of over 900,000 courses across the country. All you need to do is visit nextstep.direct.gov.uk click on ‘find a course’ and then fill in the details. If you can’t get online you can call 0800 100 900 for the same information. They also offer lots of information for people with disabilities such as financial support and studying at home which you can reach through the contact details mentioned. 21

➜ ➜

HELPING CARERS TO CARE Some people rely on considerable assistance from carers in order to continue to live at home. So a ‘carer’ is someone who looks after a relative or friend who (due to a disability or illness) cannot manage at home without help. Carers are usually unpaid, although they can be entitled to some welfare benefits. Services intended to help carers to provide care may include: • carer support and information services • carers’ groups • short stays in residential or nursing care for the person being cared for • Crossroads Care Attendant Scheme. • Peterborough Carers Centre. • courses for carers e.g. moving and handling Many services that NHS Peterborough provide to the person cared for can also help the carer, such as home care, day care, meals, equipment and adaptations and rehabilitation services.

Your benefits Carers’ Allowance Carers’ Allowance is the main benefit for carers. Carer's Allowance is currently worth £53.90 a week (2010/11 rates). To qualify you need to fit the following criteria: • you look after someone for over 35 hours a week • the person you look after gets Attendance Allowance or the middle or high rate of the care component of Disability Living Allowance • you are aged 16 or over • you are not studying for more than 21 hours a week • you don't earn more than £100 a week (2010/11 rate) • You satisfy UK residence and immigration rules. 22

To Claim Carer's Allowance call 0845 608 4321 or claim online at www.direct.gov.uk/en/CaringForSomeone or you can call the Benefits Enquiry Line on 0800 88 22 00. If you receive certain other benefits including the State Pension which are paid at a rate that is the same or more than Carers Allowance, you may not receive payment of Carers Allowance but may have what is called an 'underlying entitlement'. Payment of Carers Allowance is taken into account in full in the calculation of income-related benefits and Pension Credit. If you receive Carers Allowance or have underlying entitlement to it, you will qualify for the carer premium in Income Support and income-based Jobseeker's Allowance, worth up to £30.05 per week (2010/11 rates). If you get Housing Benefit or Council Tax Benefit, the local council will include an amount for the carer premium when they work out how much Housing Benefit or Council Tax Benefit you can get. Claiming Carers Allowance can also affect the amount of Pension Credit you receive. If you get Pension Credit, the amount used to work out how much you are entitled to is increased by up to £30.05 per week.

Carers Allowance and National Insurance contributions For each week you receive Carers Allowance you will normally get a National Insurance (NI) contribution

added to your NI record up to the tax year in which you reach State Pension age (unless you are a woman who has chosen to pay reduced rate NI contributions). You will also normally be credited with an NI contribution for any week you are entitled to Carers Allowance but it is not paid because you are also getting Widow's Benefit or Bereavement Benefits at the same or a higher weekly rate. These NI contributions may help you to qualify for the basic rate of certain other benefits or entitlements in the future.

➜ ➜

CARERS REGISTER NHS Peterborough has created a Carers’ Register, which helps carers across the city keep up to date with developments and services. By having your name on the Register, you will receive regular mailings about forthcoming events, training sessions, open days and information sessions. You can also request a Carers Assessment and will be offered the Emergency Support Service. If you are a carer and would like your name adding to the Register, please call 01733 747474 NHS Peterborough also has a carers leaflet explaining what services are available to carers as well as a Carers Directory. If you would like a copy of the leaflet or directory, please email carersteam@peterboroughpct.nhs. uk or call 01733 747474

It must be flexible, give confidence and be trusted. • NHS Peterborough aims to identify all carers during the assessment process and to offer an assessment of their needs (without the service user present, if requested). • We will also give carers the results of this assessment in writing and to review it regularly.

• Care Plans for service users who depend on carers will describe what happens if something happens to the carer. • In addition, carers can register for the Emergency Support Service by ringing 01733 747474 For further information on carers and services, please see our website www.peterborough.nhs.uk

Peterborough Carers Centre The Carers Centre offers a wide variety of services to help support carers. The eligibility criteria for receiving support are that you care for someone and that your name is on their mailing list. Services provided include: • home visits • advocacy service • a free sitting service • activities and advice for young carers • regular support meetings • social events and day trips • training sessions and much more. For more information, contact Peterborough Council for Voluntary Services on 01733 342 683.

Carers Standards Any service that provides information for carers must ensure that the information is comprehensive, accurate, appropriate, accessible and responsive to each individual’s needs. • Any service offering a break to carers works in partnership with the carer and person being supported. 23

➜ ➜

INFORMATION AND SUPPORT FOR CARERS Emergency support for carers Carers have told us that they often worry about what their loved one, relative or friend would do if they were unable to look after them, as a result of an accident or emergency situation. We have organised the Emergency Support for Carers service, along with Peterborough Community Services, to help carers of adults should an emergency arise. The service can help you in the following circumstances: • carer's admission to hospital or other health needs • family emergency - for example when a close relative is taken ill • real risk to the carer's employment on a particular occasion • funeral of close friend or relative You can register free with the service by filling in a simple form to tell us what needs to happen for the relative/ neighbour/friend you support if you are not there. If you have a family member or neighbour who steps in for you sometimes you can include their details and we can contact them if you are not able to do so. If you

don't have anybody who does this for you, or if we can’t get hold of them, the emergency support service would step in for up to 48 hours. This free service is only available for up to 48 hours (72 hours over a public holiday). However, if the emergency continues for more than 48 hours then, in consultation with you and/or your family, we could involve the Access Team in Social Care at Peterborough Council. They could then ensure ongoing services were made available from the normal range of options. We may have to charge for this but only following the usual financial assessment. Any service provided through this scheme will not affect any planned respite you already receive. The Carers Centre can give you more information an advice in filling in the form. Once you have submitted the form, and if all the information is ok, you will receive a yellow Carer's Emergency Card with a unique registration number, which you should carry with you at all times. Register today by ringing Peterborough Direct on 01733 747474 and asking to register with the Emergency Support for Carers Service.

Free flu jabs If you are the primary carer for a disabled person you are entitled to a free flu vaccination every year. Contact your local GP to see if you are eligible for a free flu vaccination.

Moving and Handling practical advice for carers We are able to provide home-visits to non-employed carers who would benefit from advice on moving and handling techniques associated with caring for another person. This training is provided in your own home so that our moving and handling trainer is able to offer practical advice tailored to you and your environment, rather than in a classroom setting. To arrange a visit contact call 01733 773034 or email ppcttraining@ peterboroughpct.nhs.uk or if you are in contact with a member of staff from NHS Peterborough (e.g. a social worker, district nurse, occupational therapist etc) please ask them to pass your details onto the training department.

➜ ➜

VOLUNTARY ORGANISATIONS FOR CARERS: The organisations on this page might be able to offer you help and support in caring. Alzheimer Society – Peterborough Tel: (01733) 893 853 17 Manor House Street Peterborough PE1 2TL www.alzheimers.org.uk Bharat Hindu Samaj Tel: (01733) 347 188 6 New England Complex New England Peterborough PE1 5LX Carers Direct Tel 0808 802 0202 www.nhs.uk/carersdirect Carers UK Tel: 020 7378 4999 20 Great Dover Street London SE1 4LX info@carersuk.org Caribbean Golden Age Tel: (01733) 562663 Millennium Centre Dickens Street, Peterborough PE1 5GD

DIAL Peterborough Tel: (01733) 265551 Kingfisher Centre The Cresset Bretton Peterborough PE3 8DX Drinksense Tel: (01733) 555532 79a Eastfield Road, Peterborough, Cambridgeshire, PE1 4AS http://www.drinksense.org/ Kids Sarah Clark – Co-coordinator Tel (07585) 790745 peterboroughyc@kids.org.uk Peterborough Council for Voluntary Services Carers Centre Tel: (01733) 342 683 3 Lincoln Court, Lincoln Road Peterborough PE1 2RP christine.atkinson @pcvs.co.uk

Rethink Peterborough and Fenland Carer Support Services Tel: (01733) 843 344 Litton house, Global Business Park, Saville Road, Westwood, Peterborough PE3 7PR pborocs@rethink.org Shopmobility Queensgate Peterborough (01733) 342683 Young Carers Tel: 0844 800 4361 The Princess Royal Trust for Carers Unit 14, Bourne Court Southend Road Woodford Green Essex IG8 8HD For all other enquiries email: help@carers.org There are many more voluntary groups and organisations, as well as care providers listed in the A-Z at the back of this directory. Some more specialised than others.

Crossroads Care Ltd Tel 0845 241 0954 www.crossroadscarecambridgeshire. org.uk/ Direct Gov Carers Section www.direct.gov.uk/en/ CaringForSomeone Dial-a-ride Tel: (01733) 394 545 33 Tresham Road Orton Southgate Peterborough PE2 6SG http://www.peterborough-dial-aride.co.uk/ 25

➜ ➜

EXTRA CARE HOUSING AND CARE HOMES You may be thinking of moving, or have to leave your home, because of life changes or health problems. In Peterborough, accommodation options include sheltered housing, Extra Care housing and traditional care homes.

pet when you apply, in order to check that the scheme operates a ‘pets are welcome’ policy.

Benefits of Extra Care housing

Extra Care housing A move to Extra Care housing means you can remain independent, but also get the care and support you need. Extra Care housing is specially designed accommodation for older people who are becoming frail and are less able to do everything themselves. If you are over 55 and need some care or support to live independently, Extra Care housing could be for you. Support means help with things like running your home, collecting your pension, filling in forms and taking part in social activities. Care means personal care, such as help with washing, dressing, getting in and out of bed and to the toilet if needed. Schemes offer ‘supported independence’ to older people with varying levels of care need in purpose-built, self-contained flats or bungalows, each with its own front door. People have their own tenancy and in some schemes it is possible to buy or partbuy your flat. Housing (with care) for older people is now a long way from the image that most people hold.

Current Extra Care schemes in Peterborough: • Friary Court, Burton Street, Peterborough, PE1 5AE – 40 flats and provides lift, lounge, restaurant, laundry, guest facilities, garden, hobby room, shop, hairdressing salon and allows pets. • The Pavilions, Alma Road Peterborough, Cambridgeshire PE1 3AW – 40 flats and provides lift, lounge, restaurant, laundry, guest facilities, garden, community centre, hobby room, cafe, shop, hairdressing salon, library and allows pets. • Bishopsfield, Mountsteven Avenue, Walton, Peterborough, PE4 6WD – 48 flats and provides lift, lounge, dining 26

room, laundry, guest facilities, garden, conservatory, shop, hairdressing salon and library. • St Edmunds Court, St Edmunds Walk, Braymere Road, Hampton Vale, Peterborough, Cambridgeshire PE7 8BD – 51 flats and provides lift, lounge, dining room, laundry, guest facilities, garden and activities room. • The Spinney, Eye – opening April 2011.

What services are available in Extra Care? Each Extra Care scheme offers a range of activities and services in addition to a communal lounge, laundry, guest suite and mobility scooter store. Many also offer on-site restaurant, shop, hairdressing salon, therapy/arts and crafts room, multifaith room, fitness suite, entertainment suite and internet café. Depending on the Extra Care scheme, you may be able to keep pets. It is important that you mention you have a

• Extra Care housing residents live at home, not in a home. • People are supported to maintain their independence. • Residents have their own front door and decide who comes in. • Each scheme offers a selection of one and two bedroom accommodation enabling married couples and ‘significant others’ to stay together. • There is a mix of people with low, medium and high level care needs. • 24-hour care and support is on hand, as and when you need it, not just when it is available. • Social activities are available - for those who choose to join in. • Residents feel safer and more secure in purpose-built developments. • Residents can keep control of their own finances and decide how to live their lives. • Some people think of Extra Care as ‘future proofing’ - so they are in the right place if they need more help and support later on. • Extra Care housing schemes usually have communal facilities and a social dimension but joining in is entirely optional. The idea is to give residents more choice and control than traditional residential care can offer, in a safe and secure environment, free from loneliness or isolation.

The cost of Extra Care The amount you will have to pay will depend on your individual situation and income, and the scheme that you are moving into. Each scheme will charge a different amount depending on the size of the accommodation and the services provided. Costs could include rent or

mortgage payments, service charges and payments for care and support. You may qualify for help with some or all of these costs. It’s important that you get advice before you move in and claim all the benefits you are entitled to.

Care homes Care homes offer residents help with personal care such as bathing and dressing, and some also provide nursing care from qualified staff. In a care home, there is no tenancy but you will be given a contract or agreement covering the services provided. Some care homes have en suite facilities and all have communal areas such as lounges and bathrooms. Homes may be owned or managed by different organisations, including private owners, businesses and voluntary organisations, or the local authority. All care homes, regardless of their size, have to be registered and display a registration certificate. All care homes are registered by the Care Quality Commission (CQC), under the Health and Social Care Act 2008. Care homes are listed at the back of this directory.

Types of care home All care homes have staff on duty 24 hours a day, and all offer accommodation, personal care and food. Care homes without nursing (sometimes known as residential homes) provide the level of personal care that a competent, caring relative might provide, such as help with dressing or bathing. Care Homes with nursing (sometimes known as nursing homes) provide a higher level of care and must employ qualified nursing staff. Each care home is registered to offer care for a particular group of people and this varies according to the type of facilities available in the home. This is included on their registration certificate and they cannot take people from other categories. Within care categories some

people have age limits for the people they take. You should bear in mind that the home may only care for a small number of people at any one time in certain categories. The following are the care categories used by the CQC in registering homes: • people with dementia • people with mental illness • people with learning disabilities • people who need care because of old age • people with physical disabilities • people with sensory impairment • people who are terminally ill • people with past or present alcohol dependence • people with past or present drug dependence.

The Health and Social Care Act 2008 and Regulations The Health and Care Act 2008 and Regulations set out standards which homes must meet for a registration certificate to be provided, without which they cannot operate. The regulations cover adequate staffing levels, room sizes and facilities in the building, home routines, social opportunities, access to healthcare, food standards, staff training and a range of other measures.

Contacting and visiting homes and Extra Care housing schemes When you have decided what option you are looking for, and you have found several homes or schemes in the directory that you think might be suitable for you. You should contact the manager of the home or scheme to ask for more information and a copy of their brochure. You should check whether they have any vacancies, what their charges are and if they offer the kind of care you want. Arrange to visit the homes or schemes that you are interested in. Please see our list of suggested questions to ask/things to

look for when visiting a prospective home or scheme. Visiting the home or scheme will give you a chance to meet staff and other residents and talk to them it. You are making an important decision, so make sure that you ask questions. The staff will be happy to answer your questions. You might want to take a friend or relative with you when you visit the homes or extra care housing schemes. It is sometimes good to listen to another person’s view; they may have noticed something that you did not. If you are not physically able to visit the homes, ask someone who knows what you want to visit on your behalf.

Residential and Nursing Home Standards • You will be offered the opportunity to visit a home before you move in. • When you first move into a home, you will be provided with an agreement about what you can expect. • Accommodation within the home will be in accordance with the National Minimum Standards and your individual needs. • You will have a care plan drawn up, which will be reviewed on a monthly basis by staff within the home. • You still have the right to be in charge of your own life and your personal choices. Your preferences and cultural and religious requirements will be honoured as far as possible. • You should have as much privacy as is possible within the home and your confidentiality will be respected. • If you are dying, care and comfort will be arranged for you and your spiritual rites and functions will be observed. • You will be able to receive visitors at any reasonable time. • You can expect to receive a varied, appealing, wholesome and nutritious diet, meeting all dietary requirements, with meals taken at flexible times. • You will be entitled to see reports of inspections carried out on the home. • You can expect the home to have written procedures around safeguarding and protecting you. • Every home will have a clear and accessible complaints procedure. • You can expect the home to have a training programme for all staff, which is in line with the National Minimum Standards. 27

➜ ➜

CROSS KEYS HOMES Cross Keys Homes currently manages 10,000 homes across Peterborough providing a broad range of affordable rented properties for single people, families and older people. In addition, the housing association has over 900 leasehold properties, 72 commercial units, a small number of temporary accommodation and shared ownership properties, and about 90 bed spaces of supported accommodation, the majority of which are for single homeless people with support needs.

Cross Keys Homes’ sheltered housing Cross Keys Homes also has 29 sheltered housing schemes throughout Peterborough. Each has a scheme manager who helps promote a safe and secure environment for people to lead independent lives. Sheltered housing is normally available to people over retirement age. The accommodation includes bungalows and self-contained flats or bedsits. Each scheme manager: • monitors the welfare of tenants •h elps to assess the level of support needed •h elps with making any necessary arrangements for this support. Facilities and services in sheltered housing: • e mergency 24-hour pull-cord alarm and Lifeline service

• regular contact (Monday to Friday) with other people who live in sheltered housing • services such as laundry and common rooms in most schemes • a reduced fee TV licence in most schemes • information about the performance of the service Cross Keys also provides a community alarm service known as Lifeline to vulnerable people living within a 50-mile radius of Peterborough. If you would like to know more telephone: 01733 385103 or visit: www.crosskeyshomes.co.uk

Cross Keys Homes’ neighbourhood offices Cross Keys Homes has two neighbourhood offices which provide vital links for Cross Keys Homes’ tenants and leaseholders to discuss their housing issues. Help and advice can be given on housing issues such as: • transfers and mutual exchanges • repairs • neighbour issues and anti-social behaviour • rents, including advice on benefits, avoiding arrears, etc • environmental issues such as abandoned cars and street lighting • tenancy matters. The offices also provide the facility to pay rent and council tax.

Neighbourhood office addresses and contact numbers: Neighbourhood office (north and east) 3 Scalford Drive, Welland Peterborough PE1 4XQ Tel: 01733 385077 Neighbourhood office (south and west) Shrewsbury Avenue Peterborough PE2 7BZ Tel: 01733 385061

Cross Keys Homes’ antisocial behaviour team Cross Keys Homes has a dedicated anti-social behaviour team which is based at their head office. This team supports the work of the area office managers to ensure that they have the best advice and tools available to tackle anti-social behaviour. If you want to report antisocial behaviour you can email: antisocialbehaviour@ crosskeyshomes.co.uk or call: 01733 385 099

Cross Keys Homes’ communities team Cross Keys Homes also has a communities team based at the head office and residents who want to get involved in Cross Keys Homes’ decision making process and service improvements can call: 0800 803 0357.

➜ ➜

FINDING A SUITABLE PLACE TO LIVE

If you think that your present home is not suitable, Peterborough City Council can discuss a range of options with you. These might be: • Helping you to stay where you are. • Moving to another home. This might involve moving to a more suitable house, an adapted property, accommodation where support is provided, sheltered housing or residential accommodation. • You might be eligible for the Housing Register which would enable you to bid for up to three properties a week that are advertised by the City Council. These may be properties that belong to a registered social landlord like Cross Keys Homes or to an accredited private landlord. The aim is that you live somewhere where you feel safe and which meets your particular needs.

current circumstances, these bands are: • Band 1 – urgent re-housing • Band 2 – priority re-housing • Band 3 – in need of re-housing • Band 4 – adequately housed • Band 5 – no local connection/ home owners If you are assessed and found to be in need of support or care services, you may be placed in a higher band. The higher the band, the more likely it is that you will receive an offer of housing. Homeseekers may bid for any property as it becomes available and those with the highest priority, whose housing needs match the available property may be shortlisted and may be contacted to view it. Every effort is made to make an offer that is suitable to your needs.

Please remember that if you feel unable to accept an offer of accommodation, we cannot guarantee when another suitable property will become available.

Housing Strategy The Housing Strategy Team produces the City Council's annual Housing Strategy Statement. This document describes the main issues affecting the local housing market (including issues relating to affordability) and sets out the City Council's strategic priorities for housing including the needs of older people and people with disabilities. The team is also involved in work being undertaken across the City Council to ensure that the supply of supported housing for older people meets the city's needs. The Strategy Team manages the City Council's relationship with Registered Social Landlords (Housing Associations) and works with them each year to bid for funding for new social housing including housing for older people and people with disabilities.

Applying for a House We will put your details onto our Housing Register and place you into one of five bands according to your

➜ ➜

HOUSING OPTIONS SERVICE The Housing Options Service provides a range of services to people with housing accommodation needs, including those who are homeless or threatened with homelessness. They offer the following services: • Assessing needs for housing and taking homeless applications where appropriate. • P lacing new homeseekers on the Housing Register. • Giving advice on the housing options available. • Providing or arranging temporary accommodation for the homeless, in line with Government legislation. • Arranging the allocation of a range of affordable permanent housing, including accommodation especially designed with disabled or older people in mind, in either social housing through the CBL process or with private sectors landlords. • Offering advice and assistance, legal and otherwise, aiming to resolve housing issues.

❝

IT ALLOWS APPLICANTS TO MAKE REALISTIC AND INFORMED CHOICES

❞ 30

• Assisting homeseekers who may need support with their housing by referring them to appropriate agencies e.g. support services, financial/ benefits advice/debt agencies.

Housing Options Service Standards The length of stay in bed and breakfast accommodation and hostel accommodation is kept strictly within Government guidelines.

Choice Based Lettings Choice Based Lettings enables homeseekers to register an interest in properties the City Council advertises on a weekly basis and place a bid for a property of their choice. Choice Based Lettings involves making an application for housing and having that application assessed in one of five bands. Each week properties are advertised and those who are registered for housing will be able to express an interest in up to three advertised properties by making a ‘bid’. After the closing date all bids from eligible applicants will be ranked in order of

priority based on housing need. The property is then offered to the eligible person with the highest priority. Properties are offered so that: • It allows applicants to make realistic and informed choices. • Settled communities can be achieved where people want to live. • It reduces occasions where applicants refuse a property they have been offered. • Clients are assisted to participate in decisions which effect their housing. • The social housing stock is used more efficiently. Choice Based Lettings are advertised each week beginning on a Tuesday The available properties are advertised in: • The Evening Telegraph • Housing Association Offices • www.peterborough-homes.com • The customer service centre at Bayard Place, Broadway • Local Libraries • Other agencies such as Drinksense, Timestop and New Link For further information contact Peterborough Direct on 01733 747 474.

➜ ➜

FINANCIAL ARRANGEMENTS There are costs involved with moving into nursing or residential care. If you are moving into a nursing home you may be entitled to part of your care free of charge. This will be decided by a nurse, who will visit you to assess your nursing care needs. A charge will still be made for your accommodation and personal care needs (as detailed below). The law states that if you have more than £23,250 capital you have to pay in full for the accommodation and personal care you receive in a care home. However, your capital may reduce very quickly. You will need to work out how long it will take before your capital reduces to £23,250 so that you can contact us in good time to claim any help with your care fees. It is always advisable to contact us if you are considering residential or nursing care to discuss the financial implications of such a move. If you arrange your own residential or nursing care without asking for this help or advice, and you later ask us for help with paying your fees, we would have to assess your need for care against our eligibility criteria. If you do not meet our criteria for

residential or nursing care, you may not be able to receive financial help. It is also always advisable to take independent financial advice to ensure that you will be able to afford the care that you choose. In order to qualify for financial help from us, you must meet the eligibility criteria for residential or nursing care and have less than £23,250 capital. This figure includes the value of your home (unless your partner is still living there). The value of your home is disregarded for the first 12 weeks of your stay in a residential or nursing care home as long as any capital you have apart from your home is lower in value than £23,250. If you do receive financial help from us you will still need to make an assessed contribution towards the cost of your care. You will not be left with less than £22.60 each week to cover your personal expenses. Details of how we assess this charge can be found in the leaflet The Cost of Care in Care Homes – Guidance for people with capital under £23,250. If you would like more detailed information, you can ask for a copy of the Adult Social Care Charging Policy by phoning (01733) 747474.

When choosing a residential or nursing home, the Government states that individuals have a right to be accommodated in a home of their choice, provided that the following apply: • the accommodation is suitable to your needs • to do so would not cost us more than it would usually expect to pay for someone with your needs • there is a place available for you at the home of your choice. If the accommodation that you choose is more expensive than we would normally fund, you should only arrange to live there if there is a third party willing to pay the difference. A third party in this case might be a relative, a friend, a charity, or any other source, but it cannot be the person going into the home. You will need to make sure that the third party can continue to pay the additional amount if you want to remain in the care home that you choose. Please contact the Financial Assessment Team on (01733) 746131 for further information, or refer to the leaflets “The Cost of Care in Care Homes” on the NHS Peterborough website.

➜ ➜

QUESTIONS TO ASK/THINGS TO LOOK FOR when visiting a prospective care home This checklist gives suggested questions to ask/things to look for when visiting prospective homes. It’s a good idea to photocopy this checklist so you can use it for each home you visit. This list is not exhaustive and there may be additional questions you would like to ask. It may be helpful to visit the home more than once, perhaps at different times of the day. The Care Quality Commission regularly inspects care homes and copies of previous reports are available on their website at www.cqc.org.uk. You may want to obtain a copy of the most recent reports for the homes that you are considering. Name of home:

First impressions • Does the home have a friendly and welcoming atmosphere? • Do the staff ask about you and your interests? • Does the home appear well decorated and well kept? • Does the home smell ok? • Does the home seem a comfortable temperature for you and other residents? • Do staff treat the residents in a friendly manner and respect their wishes on how they would like to be addressed (eg, as Mr or Mrs or by first name)? • Do staff appear caring and attentive towards residents? • Does there appear to be adequate members of staff on duty to give enough individual attention? • Are there people of a similar age to you, with similar interests, who you will be able to get to know further? 32

• Do the other residents seem active and content? • Are there local facilities near the home, such as shops, places of religious worship or pubs that you will be able to access? • Does the home have its own transport to enable you to get around, or is public transport easily accessible? • Will it be easy for you to keep in touch with your friends and family?

married couples? • Are you able to bring some of your own furniture and belongings to personalise your room? • Are you able to lock the door to your room? • Are you able to have a TV in your room? • Are you able to have a telephone in your room? • Are there adequate power points to be able to plug in all your electrical items, such as lamps, radio?

The building

Bathrooms

• Is there a garden that residents can access safely? • Are there smoke detectors or fire extinguishers visible throughout the home? Are fire exits and escape routes clearly marked? • Can wheelchair users move around the home easily? If there is more than one floor, are there lifts? • Are there call bells in the bedrooms and communal areas? • Are corridors and stairs suitable for people with sight impairment to get around easily (for example handrails painted a different colour)?

Communal rooms

Location

Bedrooms • Can you have a single room if you want one? • Do the rooms have their own bathroom and toilet en suite? • If you have to share a room, are there screens for privacy, and can you meet the other person beforehand to see if you get on? • What would happen if you did not get along with the person you were sharing with? Would there be an alternative room available? • Are rooms available for

• Is there a toilet within easy reach of your bedroom? • Are there toilets within easy reach of all communal facilities? • Are the toilets, baths and showers adapted to make them easy and private for residents to use? • Is there a choice of lounges? • Is there more than one TV room? • Is there a quiet room with no TV? • Is there a loop facility so that people who are hard of hearing can hear the television? • Is the furniture in the communal areas arranged in a comfortable way? • Are you aware of the home’s policies on things such as alcohol, smoking and pets? • Is there a residents’ committee or group that you can be part of you if you wish? Are you able to influence what happens in the home? • Would there be an individual member of staff whose job is to take a special interest in your welfare? • Can you get up and go to bed when you want to?

• How often will your room be cleaned? • Can you help around the home if you want to? • Is it possible to buy items in the home such as stamps, sweets and newspapers? • Is there a telephone that you can use in private and that meets any special requirements you may have (such as amplification)?

Personal possessions • Is there a secure place where valuables can be kept? • Does the home take responsibility for insuring resident’s possessions? • Are you allowed to bring pets with you?

Meals • Can you have your meals in your own room if you desire? • Is it possible to have meals other than at set times? • Are you able to have/make a snack whenever you want? • What time is the last meal of the day served? • Do today’s menus give a choice of dishes? • Do the menus seem to you to be well balanced and nutritious? • Can special diets be catered for? • Can menus include food that you particularly like?

Leisure activities • Would you be able to carry on your existing hobbies or activities? • Are there new activities that you could get involved in, are regular classes held (e.g. exercise, games)? • Are there regular social events and activities? • Does a mobile library visit the home?

Religion • Can the home meet with your spiritual and cultural needs?

Visitors • Are there specific visiting times or can family and friends visit without restriction? • Will you be able to spend time with your friends and family in private?

• Can you make/offer your visitors a drink or snack? • Can visitors stay for a meal?

Personal care • Can you have a say in the way you are looked after/helped? • Is there help with personal care if you require it (eg washing, bathing, going to the toilet)? • Can relatives or friends help you with personal care if you wish? • Does a hairdresser/barber visit the home regularly?

Health care • Are you able to keep the same doctor as you have now, or is there a local doctor that accepts patients from the home? • Does the doctor visit the home regularly? • Can you access chiropody or dentistry? • If your health gets worse can you continue to live at the home, with increased support from staff? • What aids does the home provide?

Running of the home • Who runs the home? • Are they the owner or the manager? • How long have they been running the home? • When can they be contacted? What happens if you need to contact them outside of their normal working hours? • How many residents are there at the home?

Terms and Conditions • Is there a written contract/ agreement? Are you able to see a copy before moving into the home? • Can you have a trial period, and how long will this last? • If you decide that you no longer want to stay at the home how much notice would you need to give? • What is the weekly charge for the care you need? • What does this charge cover? • Are there any additional charges payable, and, if so, what do these cover? • Are fees payable in advance or arrears, and are they payable weekly or monthly? • How often do the fees increase, and how is this increase decided? • What happens to your room if you have to go into hospital? • In what circumstances might you be asked to leave the home? • Does the home accept the fee rates paid by NHS Peterborough? If not, a top-up will be payable? • What happens if you run out of funds?

Problems • What happens if you are unhappy with the home after you have moved in? • How do you make a complaint? • Please use this space to record any additional questions you may wish to ask.

How many staff are there on duty: • In the morning? • In the afternoon? • In the evening? • At night? • Are night staff awake or on call? • What qualifications do staff have? • What training do staff receive? • Would your family/friends be invited to a review of your care needs? • What arrangements are there in place for making sure that people are safe in the event of a fire?

Please use this space to record any comments or thoughts you may have on the home

➜ ➜

SUPPORTED EMPLOYMENT Westcombe Employment Service delivers the supported employment service for Peterborough City Council and NHS Peterborough. The Government requires local authorities and the health service to work together in leading the development of the Welfare to Work plan for Disabled People in the Peterborough area. The objective of the plan is to assist and support people with disabilities to find and keep employment. Westcombe Employment Service works with a number of other providers (many from the voluntary sector), to increase the number of people with disabilities who are accessing training and employment opportunities. This free service is available for anyone between the ages of 16 to 65 who has a disability or health problem.

❝

THIS FREE SERVICE IS AVAILABLE TO ANYONE BETWEEN THE AGES OF 16 TO 65 WHO HAS A DISABILITY OR HEALTH PROBLEM

❞ 34

People can be referred to this service by their social worker, doctor, JobCentre or can contact the service direct. For further information please contact 01733 746 300.

What can you do to help us? We have explained a little about what we do to assess your needs. However, there are also steps you can take to help to ensure that the services you receive are accessible and appropriate. These include: • Giving all the information required about your personal circumstances (this may include financial information). • Keeping appointments and telling people if you cannot make them. You can expect the same in return from the people who provide services. • Keeping all the agencies involved in your care up-to-date with what you need from them and letting them know if you don’t need a particular service any more, and if your details or circumstances change. • Following advice about your treatment and medication, and asking if you have any questions or concerns.

Looking after your equipment and returning it when you don’t need it any more so that someone else can benefit from

Supporting People The Supporting People programme provides funding and a quality assurance framework for organisations that provide housing related support services to vulnerable people aged over 16 years of age. The people supported through the programme include the elderly living in sheltered housing, people with a learning disability or mental health illness, vulnerable people living in short-stay, hostels, refugees, women fleeing domestic violence living in a refuge and those supported to live independently in the community through floating support services. The programme is administered by Peterborough City Council and is funded by an annual grant from central government. The programme works in partnership with a number of commissioners within the council and NHS Peterborough to ensure services commissioned are strategically relevant, are of a high quality and provide value for money.

➜ ➜

CHOICE If you need to be referred for specialist treatment you now have a choice about where and when you are treated, to make sure that you are treated in a location and at a time suitable to you. You have the choice of going to any hospital or treatment centre, anywhere in the country, including some independent hospitals. As long as the hospital or centre meets NHS standards, you can choose to go there and have your treatment paid for by the NHS. For most medical conditions, if you and your GP decide that you need to see a specialist for further treatment, you have the choice of which hospital or clinic to go to. The Patient Advice and Liaison Service will have information on all the hospitals and clinics and you can make your choice based on what is important to you, such as waiting times, parking, distance and hospital ratings. To help you make an informed choice about where you are treated, you can find more information on the NHS Choices website www.nhs.uk

Choose and book

There are many excellent benefits from being able choose the hospital you would prefer to be referred into: • you can choose any hospital in England funded by the NHS (including NHS hospitals and some independent hospitals) • you can choose the date and time for your appointment • you can manage your care around your existing appointments, if you are currently undergoing treatment • you can fit your treatment in with other commitments, at home and at work, fitting your healthcare in with your life, rather than the other way round • Choose appointments that fit with your carer’s schedule • you can check the status of your referral and change or cancel your appointment easily over the phone or on the internet • you experience greater convenience and certainty, with Choose and Book, the choice is yours. Further information is available at your local GP practice, local library, the Citizens Advice Bureau or by calling Patient Advice and Liaison Service (PALS) on 01733 776 283.

18 weeks When you see end waiting, change lives stamped on leaflets, brochures and websites you will be reading about 18 weeks the NHS commitment to ensure none of us have to wait more than 18 weeks between referral from a GP and treatment. In Peterborough nearly 90 per cent of people who are referred for treatment are treated within 18 weeks. Patients with urgent conditions, such as cancer and heart disease, will be seen and receive treatment more quickly. There are lots of benefits thanks to 18 weeks, these include: • faster access to treatment and care • earlier relief from pain and discomfort as it will be addressed earlier • less time in hospital • less worry because you’ll get an earlier diagnosis • less disruption to your day-to-day life because of more convenient and coordinated appointments • confidence that you will have faster access to the care you need, when you need it. • better understanding of your treatment and care, and when to expect it.

Once you have made your choice of hospital, you can ‘Choose and Book’ your first specialist appointment there and then in your GP surgery, over the phone or online. Choosing and booking your appointment at a time more convenient for you means that you can fit your treatment into your life, not fit your life around your treatment. Once your appointment is booked you are able to check the status of your referral and change or cancel appointments easily over the telephone or on the internet. Patients can find more information by visiting www.chooseandbook.nhs.uk or www.nhs.uk/choices 35

Keeping yourself fit and well We want to make sure that you and your family get the right health care in the right place at the right time. You can help us to do this by letting us know about your experiences and by being prepared to help us help others.

➜ ➜

The NHS Constitution For the first time in the history of the NHS, the constitution brings together in one place, details of what staff, patients and the public can expect from the NHS. It also explains what you can do to help support the NHS, help it work effectively, and help ensure that its resources are used responsibly. The constitution sets out your rights as an NHS patient. These rights cover how patients access health services, the quality of care you’ll receive, the treatments and programmes available to you, confidentiality, information and your right to complain if things go wrong. •Y ou have the right for any non emergency treatment that you need to start within a maximum of 18 weeks or for the NHS to take all reasonable steps to offer you a range of alternatives if this is not possible. • Patients with urgent cases of suspected cancer have the right to receive an appointment within two

weeks of referral. • You have a right to view your personal health records. You don’t have to give a reason to see them, just ask at your GP surgery and make an appointment to come in. • You should always be treated with dignity and respect. You should not have to share sleeping or bathroom facilities with members of the opposite sex, except on the rare occasions where you need very specialized or urgent care. • Patients will wait a maximum of four hours in Accident & Emergency, before being admitted to hospital or discharged. • Everyone will be able to see a GP within two days or a practice nurse within 24 hours. • Emergency ambulance calls will be responded to within eight minutes. • If a GP refers you to a hospital, you may have a choice of hospitals. You might want to choose a hospital

that has better results for your treatment than others, or one near your place of work. Ask your GP for more information or search and compare hospitals on the NHS Choices Website. • You have the right to have any complaint you make about the NHS dealt with efficiently and have it investigated properly. You can also contact the Independent Complaints Advocacy Service. • The NHS commits to ensure that services are provided in a clean and safe environment that is fit for purpose, based on national best practice.

What your NHS needs from you in return • Recognise that you can make a significant contribution to your own, and your family’s good health and wellbeing, and take some personal responsibility for it. • Ensure that your are registered with

➜ ➜

how you can help us to help you

a GP practice. • Follow the courses of treatment you have agreed to. • Always treat NHS staff and other patients with respect. • Keep GP and hospital appointments – or if you have to cancel, do so in good time to enable someone else to use the appointment. • Give feedback – both positive and negative about the treatment your have received.

How you can help us to help you Please remember: • Let your local hospital, doctor, dentist or optician know quickly if you cannot keep an appointment. This will enable them to see someone else instead. • Let your hospital or doctor know if you decide not to go into hospital as planned. • Tell your local doctor or hospital if you change your name, address or telephone number. • Return equipment such as wheelchairs, crutches, walking sticks and frames when you no longer need them so other patients can benefit. • Call the out-of-hours service at night only if you cannot wait until the next day. • The emergency ambulance service should only be used by people who urgently need hospital treatment. Irresponsible use of the 999 services can cost lives, so please use it only in emergencies. • Give blood regularly. Call 0300 123 23 23 (local charges) to find out how to give blood locally. To register you have to be between 17 and 65. • Fill in and carry an organ donor card. Enter your name on the NHS Organ Donation Register by telephoning

free on 0300 123 23 23. You can also complete the registration form available with your driving licence registration or the leaflet available from GP surgeries and post offices. There is no maximum age for cornea or bone donation; for other organs it depends on their condition.

General Advice and Treatment If there is any aspect of your care, which you are not clear about or happy with, you can discuss your concerns with the person or team providing your care, or you can go back to talk to your GP. Your GP can also refer you for a second opinion, if you both agree that this is desirable. You can also telephone NHS Direct on 0845 46 47 or visit www.nhsdirect. nhs.uk Leaflets and other information

are also available from your GP or dental surgery.

Patient Advice and Liaison Service There is a Patient Advice and Liaison Service (PALS) in all NHS Trusts. PALS can provide confidential information and advice about health and for patients, their carers, friends and families. PALS can also act as a gateway to independent advice and advocacy services. The NHS Peterborough team can help you with enquiries relating to care provided by GPs, dental services, opticians, pharmacies, and community services including adult social care. The PALS helpline number is 01733 776283.

Health Website If you have access to the internet, please visit our website at www.peterborough.nhs.uk Continued overleaf >>

Visit a NHS Walk-in Centre

➜ ➜ Getting the right treatment, in the right place, at the right time If you become injured or are unwell, make sure you use the right NHS service and Choose Well. Self-care For wear and tear, minor trips, and everything between, choose self-care. It’s the best option when treating very minor ailments where a well stocked cabinet and plenty of rest might be just what the doctor orders

Contact NHS Direct Contact NHS Direct when you are ill or injured and unsure what to do next, or if you have any questions about conditions, treatments or local health services. It’s a confidential, 24-hour telephone advice and information service where you can talk to a trained nurse, call 0845 46 47 or visit www. nhsdirect.nhs.uk

Ask your pharmacist For common colds, sickly stomachs, and everything between, choose a pharmacist. Your local pharmacy provides expert advice on common health problems and the best medicines to treat them. 38

For information about your local pharmacy, including opening hours: Telephone: NHS Direct on 0845 46 47 Website : www.nhs.uk and click on ‘find and choose services’. Newspapers: Local newspapers provide information about chemists that are open late.

Speak to your doctor or practice nurse For ear and viral infections and everything between, choose your local GP. Make an appointment with your GP for medical advice on an illness or injury. To find your nearest GP surgery visit www.nhs.uk and click on ‘find and choose services’. If you require medical care when your GP practice is closed, Contact the outof-hours service by ringing your usual GP practice number and following the recorded instructions or call 01733 293 838.

For slips, trips, skin complaints, and everything between, choose the NHS Walk-in Centre. Use an NHS Walkin Centre to treat ailments that do not need a visit to A&E or a medical appointment. Walk-in centres treat minor illnesses and injuries that do not need a visit to A&E. You do not need an appointment and will be seen by an experienced nurse. There are two NHS Walk-in Centres in Peterborough, these are based at • City Care Centre, Thorpe Road, Peterborough, PE3 6DB. Telephone 01733 293800. • Alma Road, Peterborough, PE1 3FG. Telephone 01733 758388. Open seven days a week from 7am until 10pm, no appointment is necessary.

Call 999 for an ambulance or visit A&E For symptoms of serious illnesses, and major accidents, choose A&E or 999. A&E and 999 are emergency services that should only be used when people are badly injured or show the symptoms of critical illness. The local A&E department is situated at Peterborough District Hospital, 3 Thorpe Road, Peterborough, PE3 6DA and it is open 24hours a day, 365 days a year and treats people with the more serious conditions first..

Visit the Dental Access Centre If you aren’t registered with a dentist and require urgent dental treatment visit the Dental Access Centre. Located at 5 Midgate, Peterborough, PE1 1TN, the centre is open Monday – Friday, 7.45am-19.30pm (last appointment at 18.30pm), Sat 8.15am-17.00pm, and Sun 9.45m-16.30pm. Appointments must be booked on the day. Telephone: 01733 295 854. To get up-to-date details of NHS dentists in Peterborough ring the dental helpline on 01733 776283 or go to www.nhs.uk.

➜ ➜

BENEFITS OF BEING OLDER Living a happy and fulfilling lifestyle is good for you and getting older shouldn’t stop it. There are plenty of advantages to being older!

Home advantages 4 Most people by the time they reach 60 have retired. This means no more getting up early for work and getting tired at work all day. It also means more time to spend doing what you like. 4 If you are 60 or over you should be able to get a winter fuel payment from the Government to help towards the cost of keeping warm in the winter. If you’ve not received this payment before, you need to register your details, visit www.direct.gov. uk/winterfuel or call 0845 915 1515 4 If you are over 60 and receiving benefits or pension credit, you might be eligible for a Warm Front Grant which could give you an additional £3,500 towards the cost of repairing, replacing or installing heating or insulation in your home. Visit www. warmfront.co.uk or call 0800 316 2805 for more information. 4 If you live independently but need to adapt your home to suit your needs, you may be eligible for a grant. Grants can be provided to adapt kitchens, bathrooms, insulate roofing or add ramps. For more information call Care and Repair on 01733 863895. 4 If you have sight problems you can apply for a 50 per cent reduction in the cost of your TV licence. If you over 75 then you are entitled to a free TV licence. If you live in residential care you should only have to pay £7.50 a year. Visit www. tvlicensing.co.uk or call 0844 800 6790 for more information. 4 Age UK Peterborough want to help you to stay living in your own home and exercising choice for as long as you want or are able. They

can help you with home support (light housework), gardening, home checks, advice on keep warm and well at home and benefits advice. Age Concern Peterborough also has a centre for Well-being at The Lindens on Lincoln Road, Peterborough where they present many interesting talks, activities and courses every week for the over 50s just ask for a programme of events. Visit www.acpeterborough.org. uk or call 01733 564 185 for more information.

Travel and leisure advantages 4 If you were born on or before 2 September 1929 and you are a British national then you could be eligible for a free passport. Visit www.direct.gov.uk/freepassport or call 0300 222 0000 for more information 4 If you are over 60 you can save a third on standard and first class rail fares across the country by applying for a Senior Citizen’s Railcard. It costs £26 for a year, or £65 for three years for the card. Visit www.seniorrailcard.co.uk or your local train station. 4 If you are over 60 you are eligible for free travel on buses, which is not only locally but also on all local bus services (not coaches) anywhere in England. Contact Peterborough City Council on 01733 74 74 74 for more information. 4 Most entertainment places like cinemas, theatres, museums and attractions have a reduced entry fee for older people. 4 Some hairdressers have reduced rates for older people. Ask at your local hairdressers. 4 Some restaurant chains and public houses provide meals at a discount for older people 4 Age UK Peterborough also helps set up Friendship Clubs for older people throughout Peterborough.

4 Age Concern Insurance Service, regulated by the Financial Services Authority, can supply home and contents insurance, motor insurance, motor breakdown insurance and travel insurance. Call 01733 352213 or visit www.acpeterborough.org. uk for more information.

Health advantages 4 If you are over 60 you can get free prescriptions and eye tests, regardless of your savings or income. With your prescriptions, just tick the relevant box on the prescription. For more information call 0845 610 1112 and ask for a copy of the leaflet called HC11: Help with health costs. 4 NHS hearing aids are available on free loan, along with free replacements and batteries. 4 If you receive pension credit or income support you are also able to get free dental treatment, travel to hospital, vouchers for glasses or contact lenses, wigs and fabric supports.

➜ ➜

GETTING ACTIVE Physical inactivity in Peterborough cost us £2 million every year from helping people with the side effects of being inactive such as coronary heart disease. There are lots of reasons why you might not exercise. Many of us live busy lives and find it hard to find the time to exercise, but exercise doesn't have to be a workout at the gym, there are lots of ways you can incorporate keeping active in your day to day life. Ideally you need to do about 30 minutes of moderate activity (where you feel slightly breathless/ warm) each day but this can be done in small sections. Here are our top tips for easy exercise: • If you have stairs in you house do a few step ups on the bottom step and build this up maybe start with 10 and then build up to 15-20. • Sit to stands from you chair. This keeps your leg muscles stronger, so try eight initially and build up to 15. • When you are washing up keep your feet moving and do extra reaching over so you can stretch through your sides etc. • Take your dog for a walk, or go for a walk with your partner. Peterborough has lots of nice open green spaces for you to enjoy. • Try NHS Choices 10,000 steps a day challenge. You just need to buy a pedometer and then you can start recording how many steps you take a day. There are lots of benefits from

getting active such as improving your circulation and lowing your blood pressure, it can also help you lose weight and it will make you feel more energetic and healthy too.

Special classes If you want to go to a class and get expert help and meet other people, there are classes across the city aimed at different conditions and age groups. The Chronic Medical Conditions Class is based at Werrington Sports Centre and is for people who have any medical condition and would like to exercise in a gym. Some people who attend the classes have conditions such as arthritis, asthma, diabetes, high cholesterol or a past injury. Contact Chris Skidmore on 07789 227248 for more information. The GP Exercise Referral Scheme is at Werrington and Bushfield Sports Centre. This scheme is best for people who have any medical condition and offers a gym programme specially designed specifically for you. The scheme runs for 12 weeks and at the end you’ll have the opportunity to become a regular gym member. Contact Gemma Catlin on (01733) 234 018 for more information. We also offer two rehabilitation programmes: Stroke Rehabilitation is based at the Healthy Living Centre on Princes Street. This is a group-based class where you can learn new exercises to try at home and will help you to constantly progress your levels of movement. This class requires a referral from the Stroke Physio Team from the hospitals. Contact Chris Skidmore for details on 07789 227248. Cardiac Rehabilitation – Phase IV group classes are based at Werrington and Bushfield Sports Centres. This class requires a referral from the Cardiac Nurses and after the initial exercise programme you can receive

further help from them. Contact Chris Finch on (01733) 576 606 for Werrington and Gemma Catlin on (01733) 234 018 for Bushfield. Let’s Get Moving - programme is available for individuals who are physically inactive and have a long term condition at the Healthy Living Centre. You’ll need to speak to your health professional to get referred into this programme. Let’s Get Moving is delivered over a 12 week period, and individuals accessing the sessions are also offered individual support from a health trainer. For further details please contact Andi Woodmore on 01733 207190 or Ferzana Kusair on 01733 207184. Full of Beans – This exercise programme is run by Age Concern Peterborough and is designed to improve muscle strength, balance and confidence and helps to prevent falls for older people. Classes are held throughout Peterborough and are very informal and social. Contact Age Concern Peterborough on (01733) 564 185. Useful websites for information on getting active: • www.nhs.uk/livewell/fitness Information on the NHS Choices website on fitness from weight loss tips to how to get active. • www.activeplaces.co.uk/ Sport England's website lets you look for sports facilities across the country • www.vivacity-peterborough. com Many of Peterborough’s most popular cultural and sporting facilities are now part of Vivacity. • www.peterborough.gov. uk/leisure_and_culture.aspx Peterborough City Council's leisure pages give information on fitness and sports clubs and centres • www.bbc.co.uk/health/healthy_ living/fitness/ The BBC's health pages has help on finding the best exercise for you and the benefits of keeping active.

➜ ➜

HEALTHY LIVING Living a healthy lifestyle can make you look and feel better, increase how long you live for and reduce your chances of contracting certain diseases. In Peterborough two out of three adults are overweight or obese which means they are more at risk of diabetes, cardiovascular disease and certain cancers such as colon, prostate and breast cancer. There are also lots of people who smoke in the city and smokers are more at risk of heart disease, lung disease and cancer.

Stopping smoking In Peterborough there is a dedicated service to help you stop smoking. Peterborough Stop Smoking Service offers friendly support and advice throughout your attempt to stop. Trained advisors are on hand in GP surgeries, in pharmacies, over the phone and through group or one-toone appointments. Evidence shows that you're ten times more likely to stop for good with the kind of support offered by the Service, combined with nicotine replacement therapy. For the price of one prescription charge the Service can give you £75 of nicotine replacement therapy and also offers continual help and support. Stopping smoking can dramatically improve your life, some benefits of stopping smoking include: • Reduce your risk of illness, disability or death caused by cancer, heart disease and lung diseases. • Reduce your risk of gangrene or amputation caused by circulation problems. • Protect the health of the people you care about by not making them breathe your secondhand smoke. • Reduce the chances of your children suffering from asthma or glue ear. • Improve your fertility and your chance of a healthy pregnancy and baby.

• Improve your breathing and general fitness. • Enjoy the taste of food more. For more information on stopping smoking call free on 0800 376 56 55, text on 07884 313 482 or visit www. peterborough.nhs.uk/stop

Healthy eating Maintaining a healthy weight is important, if you are overweight or obese you are more at risk of heart disease and certain cancers but you might also experience joint problems, back pain, difficulty sleeping and get out of breath easily. If you think you might be overweight the best way to find out it, to work out your Body Mass Index also known as BMI. Your individual BMI is worked out according to your sex, height and weight and lets you know if you are underweight, the right weight, overweight or obese. To do this you can either visit your local GP who will be able to work out your BMI or do it online at www.nhs.uk/Tools/Pages/ Healthyweightcalculator.aspx If you are still struggling to lose weight, visit your local GP for more help.

• Not too much salt as too much salt can increase your risk of stroke and high blood pressure. • Not too much alcohol. Men should drink no more than 21 units of alcohol per week (and no more than four units in any one day) and Women should drink no more than 14 units of alcohol per week (and no more than three units in any one day). Visit units.nhs.uk/howMany. html for more information on working out how alcohol is in a unit • Sensible portion sizes reflective of your age, gender and activity levels • For more information on a healthy lifestlye visit www.nhs.uk/ change4life.

Healthy diet In general a healthy diet needs: • Five portions of fruit and vegetables a day. Help on portion sizes is available at www.5aday. nhs.uk/topTips/default.html • One or two portions of foods containing protein, this includes fish, prawns, eggs, lentils or lean pork or beef each day. • L ots of fluid, around six to eight cups a day, water is the best fluid to drink. • Milk and dairy foods such as milk, cheese or tofu. • Foods rich in starch and fibre as they are generally also low in fat. These include pasta, rice, bread, potatoes beans and fruit. • Vitamin C to help your body fight colds and flu, it's found in fruit and vegetables. 41

➜ ➜

KEEPING YOURSELF SAFE Feeling safe in your home and when you are out is really important and there a lots of things you can do to help be safe and feel safe. Home safety tips Secure your doors and windows. Make sure you never leave windows or doors unlocked when you are out or at night. Never leave large amounts of cash in your house Never open the door to someone you don’t know. If someone is at your door and you are not expecting them, talk to them through the door, ask people who they are and only speak to them with the chain on the door to see their identification. Never let anyone into your home without identification or if you have any doubt about their authenticity. Make sure you have a smoke alarm that works. Call Cambridgeshire Fire and Rescue Service on (01480) 444 500 for a free home fire safety check. Communication tips If someone phones you saying they are from your bank or that you have won a competition, never give them your bank or credit card details. If this happens, just hang up the phone.

When you are buying something online, before entering your payment details, check for a padlock in the bottom right-hand of the browser window, if it is not there then the details you are entering are not secure. Banks will never contact you via email asking for your pin number or bank details, these are always junk emails. Also ignore emails from people requesting money. Going out and transport tips Stay safe when you are out by keeping to busy streets, going out with a friend and keeping your purse or wallet safe at all times. If travelling by bus sit near the driver. If travelling by train sit on a busy well-lit part of the platform and in a busy carriage. If travelling by taxi, use a company you know or one a friend has recommended, have your keys ready so you can get into your house quickly at the end of your journey and if you feel uncomfortable in the taxi ask the driver to stop in a place you know and get out.

Preventing falls Everyone loses their balance sometimes but if you fall when you are older it can be harder to get on your feet and cause more injuries to you.

What do you do if you fall? If you fall, try not to panic and try to stay calm. Do not try to get up straight away, firstly check yourself over to see if you are hurt. If you are unhurt and think you are able to get up then try to get up slowly. If you are unable to stand try to attract attention by making a noise, banging on the floor or a neighbouring wall and/or shout for help. Use your personal alarm pendant or call 999 if you can reach a phone (it is always best to store it on low level furniture, where it can be reached from floor level if necessary, or purchase a mobile phone that you can carry around with you). If you are unable to get up, cover yourself with a blanket or anything you can reach and tense and relax your arm and legs muscles, not only to keep yourself warm, but to prevent pressure sores from developing. You can get help and advice about falls prevention from the following places: • Your GP can be your first point of contact for help and advice and he/ she will be part of a team of health care professionals who can further help and advise you • The Peterborough Care and Repair Agency provide a service for older residents and people with disabilities to help with repairs, improvements and adaptations to enable independent living and improved quality of life. Call (01733) 863895 for more information. • Integrated Falls Team will come to your home and carry out a falls assessment and issue walking aids if necessary. Contact them (01733) 466 657. • Age UK Peterborough - Home Checks. Will help arrange the installation of low level aids and adaptations to the home. Contact them on (01733) 564 185.

➜ ➜

MENTAL HEALTH You can improve your mental health and well-being at any age. Start as early as you can‚ to bank good mental health for the future – it’s never too late to start! Cambridgeshire and Peterborough NHS Foundation Trust offer the following advice for good mental health: 1. Incorporate exercise into your daily routine Just taking the dog for a walk‚ digging the garden‚ enjoying a dance‚ or using the stairs instead of the lift. 2. Eat a balanced diet and drink sensibly What you eat and drink can affect how you feel. 3. Keep your brain alive Learn something new. “Lifelong learning keeps the mind and spirit alive.” 4. Maintain a good “work”-life balance Always make sure you keep a balance, take breaks and ask for help if you need it. 5. Keep in touch with friends and loved ones Close relationships are important for good mental health and well-being. 6. Do something for others Many older people say that volunteering helps them to maintain good mental health and well-being in later life. 7. Plan ahead and develop interests that can truly be lifelong People in their 50s should prepare for old age by developing interests earlier on that will be accessible to them as they become older. 8. Plan your day in advance Many older people say that what helps them to feel good is waking up in the morning and knowing what is planned for the day. 9. Claim what you’re entitled to

Find out what benefits you are entitled to and make sure you claim them. Up to £4.1 billion in money benefits is failing to reach the pockets of millions of pensioners every year. 10. Use your voice Challenge discrimination whenever it happens‚ whether to you or to others. Age Concern promotes the wellbeing of all older people and to help make later life a fulfilling and enjoyable experience. Its website at www.ageconcern.org.uk has a wealth of information for older people and their carers. For more information about older people’s mental health services, visit Cambridgeshire and Peterborough NHS Foundation Trust at www.cpft.nhs.uk

Dementia The term 'dementia' is used to describe the symptoms that occur when the brain is affected by specific diseases and conditions, including Alzheimer's disease, stroke and many other rarer conditions. Symptoms of dementia include loss of memory, confusion and problems with speech and understanding. A diagnosis of dementia can come as a shock. Even if you have been half expecting it, this will be a worrying and upsetting time. It can also be hard for those close to you. You will all need a great deal of reassurance and support. However, there is much that you can do in the early stages that can help to make life easier and more enjoyable, both now and in the future. When a person with dementia finds that their mental abilities are declining, they often feel vulnerable and in need of reassurance and support. The people closest to them - including their carers, friends and family - need to do everything they can to help the person to retain their sense of identity and feelings of self-worth. The Alzheimer’s Society has a number of useful fact and information sheets,

Photo courtesy of Cambridgeshire and Peterborough NHS Foundation Trust

and useful advice available through its website – www.alzheimers.org. uk. E-mail the Eastern Region of the organization at eca@alzheimers.org.uk

Bereavement Bereavement is a distressing but common experience. Sooner or later most of us will suffer the death of someone we love. It’s important that you get the support and help you need to help yourself through this time. You are likely to feel a whole range of emotions including shock, sadness, guilt, numbness anger towards the person who has died, helpless, scared and depressed. Your GP can offer practical and emotional support if you need it. They can provide you with information about other sources of support and help you deal with emotional and physical problems like sleeplessness, depression or anxiety. Call 0844 477 9400, visit www. crusebereavementcare.org. uk or email helpline@cruse.org.uk for more information. For more information about older people’s mental health services, visit Cambridgeshire and Peterborough NHS Foundation Trust at www.cpft.nhs.uk 43

➜ ➜

SEXUAL HEALTH AND ROMANCE Safe sex No sexually active person can be immune to sexually transmitted infections (STI). Chlamydia, syphilis, gonorrhoea and herpes are all common and easily spread if protection isn’t used. Most STIs can be treated but if left untreated can lead to more serious health complications. The best way to avoid an STI is to practise safer sex and always use condoms. Condoms can be bought at your supermarket or pharmacy. Sexual health checkups and condoms are free to people of all ages and if you are worried you might have an STI, then speak to your local GP or contact Peterborough’s Contraception and Sexual Health Services on (01733) 466 660.

Lesbian, gay, bisexual and transgender Sometimes it might feel like you are the only lesbian gay, bi or transgender (LGBT) person out there but there are ways you can meet new people and get any support and help you need. Although it sounds like it's just for people in London, the London Lesbian and Gay Switchboard (LLGS) provides a whole host of information and support for LGBT people across the country. LLGS can give you information on everything from sexual health, to gay-friendly health and professional services, including where to meet other LGBT people locally. You can also call them to receive support and advice around coming out, relationship problems, drug and alcohol use and domestic violence. Call LLGS on 020 7837 7324 or visit www.llgs.org.uk for more information. The Helpline runs from 10am - 11pm, seven days a week. If you don’t have a partner and want to meet someone there are two easily accessible ways to do it. Through the internet you can join discussion forums, or look at dating websites specifically for LGBT people. Alternatively you can use personal ads in a local paper. These 44

days, personal ads operate through a sophisticated system where your details can be kept confidential and you can meet someone local to you.

Dating With the introduction of on online dating, more and more people are getting out and meeting new people. However, there are precautions you should take to make sure you look after yourself and your body. Don’t forget if you start a new sexual relationship with someone it is important to use protection. The charity Suzy Lamplugh Trust offers the following advice to develop your own personal safety skills and strategies to help reduce risk to your personal safety. • If you are replying to a lonely heart’s advert, never give personal details such as your address or surname. It is not unknown for address details to be obtained by having just a telephone number, so be guarded about giving out your telephone number. • Always arrange to meet in a busy public place, preferably in the daytime, until you are sure of the other person's identity and feel comfortable about them. • Try and take a friend along, at least at the beginning, to meet your date. Work out a pre-arranged signal with your friend to indicate whether you would prefer your friend to stay with you. • Tell someone where you are going, who with (including name, phone number and address) and when you will be back. • Initially don't go home with your date, DON'T invite them back to your home or accept a lift. • Plan how you are going to get home. • Carry a personal alarm and know how to use it to shock and disorientate an assailant so that you can get away. • Pay attention to your instincts. If

you feel uneasy about someone, there may be a reason. Don't tell yourself that you're being silly, be careful not to give them personal details about yourself and don't arrange a second date. If you would like more personal safety information please visit www. suzylamplugh.org

Advice for older people The younger generation finds it almost unimaginable, that anyone over the age of 60 still has an active sex life and tends to assume that sexual relations disappear when you get older. The truth is when you get older you have a greater freedom than ever before and there is no reason to not continue having sex or be intimate with someone. Although you may not have the same energy as you did when you were younger, staying sexually active can help you to live longer, stay healthier and keep active. After the menopause many women find their feelings change toward sex. You might feel more comfortable as there is no longer the worry about becoming pregnant or you might lose confidence if you felt fertility was what made you sexual. After the menopause your body changes and you might find it affects your sex life. Some women find natural lubrication an issue but this is a problem that can be easily solved by buying a water-based lubricant from your local pharmacy. If you are worried about anything like this then do speak to your GP who may be able to help you. Men generally find that physical symptoms affect their sex life as they get older. It can be difficult to maintain an erection because of other medical conditions including heart disease, high blood pressure, hardened arteries or diabetes. If you are having problems a visit to your GP can help as he or she can check your general health to try to establish the cause of the problem and find a treatment for you.

❝

Always arrange to meet in a busy public place, preferably in the daytime

❞

C ATERING F OR Y OUR E VERY N EED

apetito can offer a complete range of frozen and hot meals to suit every possible requirement. With a wide range of delicious ready meals and desserts ideal for home delivery, residential homes or day care centres, backed by the very latest nutritional advice, including on-line dietary information, apetito is the perfect catering partner.

Canal Road • Trowbridge • Wiltshire • BA14 8RJ Tel: 01225 753636 • Fax: 01225 777084 www.apetito.co.uk

➜ ➜

LOCAL SUPPORT AND VOLUNTARY ORGANISATIONS Age Concern Peterborough The Lindens, 86 Lincoln Road, Peterborough, PE1 2SN Tel: (01733) 564 185 Fax. (01733) 311 137 Email: reception@acpeterborough.org.uk Web: www.acpeterborough.org.uk Alzheimer’s Society – Peterborough Branch Unit 8, Flag Business Exchange Vicarage Farm Road, Fengate, Peterborough, PE1 5TX Tel: (01733) 893 853 Email: Peterborough@alzheimers.org.uk Web: www.alzheimers.org.uk Bharat Hindu Samaj Unit 6 New England Complex, Rock Road, Peterborough, PE1 3BU Tel: (01733) 347 188/315241 Web: www.bhspeterborough.org.uk Email: info@bhspeterborough.org.uk British Red Cross Care in the Home - Home from Hospital Peterborough City Hospital PO Box 308 46

Edith Cavell Campus Bretton Gate Peterborough PE3 9GZ Tel: 07921 404 243 Email: scoward@redcross.org.uk Cambridgeshire Deaf Association 8 Romsey Terrace, Cambridge, CB1 3NH Phone: 01223 246237 (voice) Minicom: 01223 411801 Fax: 01223 411701 Email: office@cambsdeaf.org Web: www.cambsdeaf.org Caribbean Golden Age Millennium Centre, Dickens Street, Peterborough PE1 5GD Tel: (01733) 562 663 Citizens Advice Bureau 16-17 St Mark’s Street, Peterborough, PE1 2TG Tel: (01733) 558 383 Web: www.peterboroughcab.org.uk Crossroads 4 The Meadow Meadow Lane St Ives Cambridgeshire PE27 4LG Tel: 0845 2410 954

Cruse (Bereavement Care) c/o PVCS, 3 Lincoln Road, Peterborough, PE1 2RP Tel: (01733) 348 439 Disablement Information and Advice Line (DIAL) Kingfisher Centre, The Cresset, Peterborough, PE3 8DX Tel: (01733) 265 551 Down’s Syndrome Association Langdon Down Centre 2a Langdon Park, Teddington, TW11 9PS Tel: (0845) 230 0372 Fax (0845) 230 0373 Email: info@downs-syndrome.org.uk Web: www.dsa-uk.com Drinksense 79a Eastfield Road, Peterborough, PE1 4AS Tel: (01733) 555 532 Web: www.drinksense.org Friendly Faces (company and friendship) Tel: 07514 043 455 Web: www.friendlyface.org.uk

Headway Cambridgeshire Headway House, Brookfields, Mill Road, Cambridge, CB1 3DF Tel: (01223) 576 550 Fax: (01223) 576 551 Email: info@headway-cambs.org.uk Web: www.headway-cambs.org.uk Italian Community Association The Fleet Complex, Fleet Way, Old Way, Old Fletton, Peterborough, PE2 8DL Tel: (01733) 560 218 Fax: (01733) 893550 Email: Isabella@italian-community.co.uk Web: www.thefleet-ica.co.uk MENCAP – Peterborough Branch Room 33, 34 Wake House, North Street, Bourne, Lincolnshire, PE10 9AE Tel: (01778) 420 826 Web: www.mencap.org.uk Motor Neurone Disease Association (East Anglia) PO Box 246, Northants, NN1 2PR, Tel: (01733) 380 208 Email: mndconnect@mndassociation.org Web: www.mndassociation.org Parkinson’s Disease Society Peterborough Tel: (01733) 241 021 Web: www.parkinsons.org.uk

Peterborough Carer Support Service Litton House, Saville Road, Westwood, Peterborough, PE3 7PR Tel: (01733) 843 344 Email: pborocs@rethink.org Peterborough Council for Voluntary Services 3 Lincoln Court, Lincoln Road, Peterborough, PE1 2RP Tel: (01733) 342 683 Email: pcvs@pcvs.co.uk Web: http://www.pcvs.co.uk Positive Aspects of Coping with Endometriosis (PACE) Room GX67, Peterborough District Hospital, Thorpe Road, Peterborough, PE3 6DA Tel: (01733) 233 222 Email: k.longlands@ntlworld.com Princess Royal Trust Peterborough Carers Centre 3 Lincoln Court, Lincoln Road, Peterborough, PE1 2RP Tel: (01733) 342 683

Sahara Neighbourhood House, 30 Cromwell Road, Peterborough, PE1 2EA Tel: (01733) 314 800 Salvation Army Citadel, Bourges Boulevard, Peterborough, PE1 2AV Tel: (01733) 564 540 Samaritans 32-34 St Johns Street, Peterborough, PE1 5DD Tel: (08457) 909 090 Email: jo@samaritans.org Scope Response PO Box 833, Milton Keynes MK12 5NY Tel: (0808) 800 3333 (freephone) Fax: (01908) 321 051 Email:response@scope.org.uk Senior Stop – WRVS - information centre and café for older people 2 Cattle Market Road, Peterborough, PE1 1TW Tel: (01733) 560 769 The Stroke Association 117 Eastgate Street, Bury St Edmunds, Suffolk, IP33 1YQ Tel: 01572 812078 Fax: 01284 762159 Email: hannah.longlands@stroke.org.uk Website: www.stroke.org.uk WRVS –Car Service Litton House, Saville Road, Westwood, Peterborough, PE3 7PR Tel: 01733 765 080

Peterborough and Fenland MIND 5 York Road, Peterborough, PE1 3BP Tel: (01733) 758 211 Web: www.pfmind.org.uk Email: general@pfmind.org.uk Peterborough Association for the Blind The Former Pharmacy C/o Parnwell Medical Centre Salters Gate Parnwell Peterborough PE1 4YL

➜ ➜

NATIONAL VOLU AND ADVICE CO Age UK The new force combining Age concern and Help the aged. Gives information and help on a variety of concerns. 0800 107 8977 Web: www.ageuk.org.uk Email: contact@ageuk.org.uk Alzheimer’s Society Dementia Helpline. Helpline can provide information, support, guidance and referrals to other appropriate organisations Benefit Enquiry Line for people with disabilities Benefits Agency advice and information about benefits for people with disabilities and their carer. 0800 882 200 Web: www.direct.gov.uk/ disability-money Carers UK Information and advice on all aspects of caring 0808 808 7777 Web: www.carersuk.org Email adviceline@carersuk.org Deafblind UK Helpline Advice for people who are deaf or blind Textphone: 0800 132 320 Web: www.deafblind.org.uk Email: helpline@deafblind.org.uk Disability Rights Commission Helpline Helps to help fight discrimination against disabled people and to promote equality of opportunity. 08457 622 633 Textphone: 08457 622 644 Email: enquiry@drc-gb.org Disabled Living Foundation Helpline Free, impartial advice about mobility products or other types of disability equipment for older and disabled people, information on where you can

UNTARY ORGANISATIONS ONTACT DETAILS buy or hire disabled equipment. 0845 130 9177 Textphone: 0207 432 8009 Web: www.dlf.org.uk Email: helpline@dlf.org.uk Elderly Accommodation Counsel Maintains a nation-wide database of all forms of accommodation for older people. Guidance, advice and information provided to help callers to choose and fund the accommodation most suited to them. 020 7820 1343 Web: www.eac.org.uk Email: enquiries@eac.org.uk NHS Direct Helpline providing healthcare advice and information plus access to trained nurses to help patients access the right healthcare services. 0845 46 47 Web: www.nhsdirect.nhs.uk ME Connect Helpline for people living with Myalgic Encephalopathy, Chronic Fatigue Syndrome (CFS), Post-Viral Fatigue Syndrome (PVFS) or Chronic Fatigue Immune Dysfunction Syndrome (CFIDS). 0844 576 5326 Web: www.meassociation.org.uk Email: meconnect@meassociation.org.uk MENCAP Supports people with learning disabilities, their families and carers. 0808 808 1111 Web: www.mencap.org.uk Email: help@mencap.org.uk MIND Info Line Information for carers and users of mental health services, about types of mental distress, treatments, therapies, mental health law, etc. 0845 766 0163 Web: www.mind.org.uk Email: contact@mind.org.uk

Motor Neurone Disease Association. National helpline for advice and information on Motor Neurone Disease. 08457 626 262 Web: www.mndassociation.org Email: enquiries@mndassociation.org

Royal National Institute For the Blind Advice and information for people with visual impairment or sight loss, which inhibits daily living, and their carers. 0303 123 9999 Web: www.rnib.org.uk Email: helpline@rnib.org.uk

Muscular Dystrophy Group Information and advice line for people who have neuromuscular conditions, and their families, with information about their condition and ways in which living with it can be made easier. 0800 652 6352 Web: www.muscular-dystrophy.org Email: info@muscular-dystrophy.org

Sane Advice, support and information to sufferers of mental illness and their families, professionals and the general public. 020 7375 1002 Web: www.sane.org.uk Email: sanemail@sane.org.uk

Parkinson’s Disease Society Freephone helpline for people or families living with Parkinson’s disease. 0808 800 0303 Web: www.parkinsons.org.uk Email: hello@ parkinsons.org.uk Rethink Provides expert advice and information to people with mental health problems and those who care for them, as well as giving help to health professionals, employers and staff. 0845 456 0455 Web: www.rethink.org Email: info@rethink.org Royal National Institute For Deaf People Information service for deaf and hard of hearing people, and their carers and families. Information on hearing aids, education, residential care, tinnitus and services for deaf people. 0808 808 0123 Textphone: 0808 808 9000 Web: www.rnid.org.uk Email: informationline@rnid.org.uk

Scope Advice and information helpline for Cerebral Palsy. 0808 800 3333 Web: www.scope.org.uk Email: response@scope.org.uk The Stroke Association Information service and helpline for people affected by stroke, including information on local services. 020 7566 0300 Web: www.stroke.org.uk Email: info@stroke.org.uk Tourism for All Providing holiday and travel information and advice for disabled people and their carers. Issues covered include funding for holidays, accessible hotels and respite care. 0845 124 9971 Web: www.tourismforall.org.uk Email: info@tourismforall.org.uk Information on churches, religious organisations and faith groups Details of all religious organisations can be obtained from the Community Information section of Peterborough City Council’s website www. peterborough.gov.uk/community. Select the letter R under A-Z subject by keyword and click on ‘religions’ or ‘religious organisations’. 49

➜ ➜

EXTRA CARE HOUSING ESTABLISHMENT

CONTACT

Bishopfield Mountsteven Avenue, Walton, Peterborough PE4 6WD

(0370) 192 4091 Fax: (0370) 192 4092

Friary Court Burton Street, Peterborough, PE1 5AE

(01733) 566 013

The Pavilions Alma Road, Peterborough, Cambridgeshire PE1 3AW

(01733) 347 135

St Edmunds Court St Edmunds Walk, Hampton Centre, Peterborough, PE7 8NA

(0345) 608 4021 Web: www.housing21.co.uk

➜ ➜

SPECIALIST HOUSING SCHEMES ESTABLISHMENT

CONTACT

CATEGORY

Deafblind UK Rainbow Court, 18 Paston Ridings, Peterborough PE4 7UP

(01733) 325 353

Sensory impairment

➜ ➜

DAY SERVICES ESTABLISHMENT

CONTACT

CATEGORY

49 Lincoln Road Drop-in 49 Lincoln Road Peterborough PE7 2RR

(01733) 746 506

Learning disability

Community Resources Learning Disability Peterborough Day Services 49 Lincoln Road, Peterborough PE1 2RR Community Workgroups Westcombe Square, Royce Rd, Peterborough PE1 5YB

(01733) 746 507 Fax: (01733) 568 906

Learning disability

(01733) 746 341 Email: paul.mansfield @peterboroughpct.nhs.uk

Learning disability

Copeland Day Centre South Bretton, Peterborough PE3 6YJ

(01733) 260 696 (07983) 345184

Older people

Cresset Day Centre Bretton Centre, Bretton, Peterborough PE3 8DX

(01733) 260 696

Older people

Delph House Care (01354) 610 300 Delph House, Wisbech Road, Fax: (01354) 610 241 Welney, Wisbech, Cambs, PE14 9RQ Email: info@delph-house.co.uk (01733) 746 300 Employment Development 5 Royce Road, Peterborough PE1 5YB

Older people

Goldhay Arts The Cresset, Bretton Centre, Rightwell, Peterborough PE3 8DX

(01733) 262 442 Email: goldhayarts@btconnect.com

Learning disability

Greenwood House South Parade, Peterborough PE3 6BG

Phone : 01733 558 565 Fax : 01733 347 431 Email: greenwoodhouse@ peterboroughpct.nhs.uk (01733) 260 696

Older people with dementia

(01733) 758 210 Fax: (01733) 758 226

Mental health

The Kingfisher Centre Bretton Centre, Bretton, Peterborough PE3 8DX Mosaic Lincoln Road Centre, 439 Lincoln Road, Millfield, Peterborough

Older people

Learning disability Physical disability

➜ ➜

DAY SERVICES ESTABLISHMENT

CONTACT

CATEGORY

Oak House Homecare Ltd Olivemede Day Centre, Hawthorne Road, Yaxley, Peterborough, PE7 3JP

(01733) 243 443 Email: headoffice@oakhouseltd.co.uk Web: www.oakhouseltd.co.uk (01733) 319 954 Fax (01733) 890 093

Older people and older people with dementia

(01733) 204 700

Learning disability

(01733) 345 421

Older people

Peterborough Community Services 17 Fletton Avenue Resource Centre, Fletton, Peterborough PE2 8AX Thera Trust 82 Peterborough Road, Whittlesey, Peterborough PE7 1PD Welland House Poplar Avenue, Dogsthorpe, Peterborough PE1 4QG

Adult learning disability

➜ ➜

PRIVATE HOSPITALS AND HOSPICES ESTABLISHMENT

CONTACT

CATEGORY

Fitzwilliam Hospital Milton Way, South Bretton, Peterborough PE3 9AQ Sue Ryder Care Thorpe Hall Hospice, Thorpe Road, Longthorpe, Peterborough, PE3 6LW

(01733) 261 717 Fax: (01733) 842 320

Surgical and Medical

(01733) 330 060

Specialist palliative care

➜ ➜

CARE HOMES WITH NURSING ESTABLISHMENT

CONTACT

CATEGORY

Astoria Park Nursing and Residential Home 15 Park Crescent, Peterborough PE1 4DX Avery House Eagle Way, Hampton Vale, Yaxley, Peterborough, PE7 8EA

(01733) 555 110 Fax: (01733) 898497 Email: apark@schealthcare.co.uk

Older people

01733 246840 Email: averyhouse@averyhealthcare. co.uk

Older people/ dementia

(01733) 561 475 Fax: (01733) 895 551 Email: info@peterboroughcare.com Web: www.peterboroughcare.com (01733) 350 320 Fax: (01733) 205 930

Older people Physical disability

Community Care Solutions (part of the Care Solutions Group) Brook House, 13 Brook Street, St Neots, Cambs, PE19 2BP The Elms 2 Arnold’s Lane, Whittlesey, Peterborough PE7 1QD

(01480) 223650

Learning difficulties

(01733) 202 421 Fax: (01733) 205 584

Older people

The Gables Specialist Nursing Home 101 Coates Road, Eastrea, Whittlesey, Peterborough PE7 2BD Longueville Court Care Home Village Green, Orton Longueville, Peterborough PE2 7DN

(01733) 351 252 Fax: (01733) 204 610

Specialist dementia care

((01733) 230 709 Fax: (01733) 230716 Email: loungeville@barchester.com Web: www.barchester.com Orton Mere 547 Oundle Road, Orton (01733) 392 900 Longueville, Peterborough, PE2 7DH

Older people Physical disability Specialist dementia care Young physically disabled Learning disability

Park House 27 Park Crescent, Peterborough PE1 4DX

(01733) 555 700 Fax: (01733) 296 814 www.parkhouse.uk.com

Older people Specialist dementia care

Polebrook Nursing Home Morgans Close, Polebrook, Oundle, Peterborough PE8 5LU

(01832) 273 256 Fax: (01832) 741 970

Older people

Broadleigh Nursing Home 213 Broadway, Peterborough PE1 4DS Cedar Court Nursing Home 37 New Road, Whittlesey, Peterborough PE7 1SU

Older people

➜ ➜

CARE HOMES WITH NURSING ESTABLISHMENT

CONTACT

Priory Court Nursing Home Priory Road, Stamford, Lincolnshire PE9 2EU Tixover House Care Home Tixover Grange, Rutland, PE9 3QN

Tel: 01780 766130 Older people Fax: 01780 766148 Email: priorycourt@schealthcare.co.uk

(01780) 444 491 Fax: (01780) 444 572 Email: tixoverhouse@barchester.com Web: www.barchester.com (01733) 269 200 Wentworth Croft Residential Fax: (01733) 269665 Nursing Home Bretton Gate, Peterborough PE3 9UZ Email: wentworthcrofteveryone@ bupa.com (01733) 324 252 Werrington Lodge Baron Court, Werrington Meadows, Fax (01733) 321 717 Peterborough PE4 7ZE (01778) 424 010 Woodgrange Care Home Fax: 01778 393 648 Westminster Lane, West Road, Email: woodgrange@barchester.com Bourne, Lincolnshire PE10 9TU

CATEGORY

Older people Specialist dementia care

Older people Specialist dementia care Older people

➜ ➜

CARE HOMES WITHOUT NURSING ESTABLISHMENT

CONTACT

CATEGORY

1 – 2 Newton Court (Sense) Stowe Hill Road, Paston Ridings, Peterborough PE4 7PY

(01733) 325 713

Learning disability Physical disability Sensory impairment

3 – 4 Newton Court (Sense) Stowe Hill Road, Paston Ridings, Peterborough PE4 7PY

(01733) 325 712

Learning disability Sensory impairment

5 – 6 Augusta Close Parnwell, Peterborough PE1 5NJ

(01733) 890 889

Learning disability

55-56 Benyon Grove (Mencap) Herlington, Orton Melbourne, Peterborough, PE2 5GH

(01733) 361 333 or (01733) 361313 Older people with Fax: (01733) 231 060 learning disability

Abbott House (Shaw Healthcare) 11 Glapthorn Road, Oundle, Peterborough PE8 4JA

(01832) 277650 Fax (01832) 275018

Older people

(01733) 810 000 Acacia House (Community Care Solutions) 37a School Road, Newborough, Peterborough PE6 7RG

Learning disability

Care UK Friary Court, Extra Care Scheme, Burton Street, Peterborough, PE1 5AE

(01733) 566 013 Fax: (01733) 561 856 Email: Pauline.duffus@careuk.com

Older people

Clair Francis Retirement Home 237 – 239 Park Road, Peterborough PE1 2UT

(01733) 312 670

Older people/dementia

Conquest House (Craegmoor) 3 Straight Drove, Farcet, Peterborough PE7 3DJ

(01733) 244 623 Email: conquesthouse@craegmoor.co.uk

Learning disability

Country Court Care Homes Ltd Tallington Care Home, Main Road, Tallington, Stamford PE9 4RP

Dementia (01780) 740 314 Fax: (01780) 749070 Email: hfinlay@countrycourtcare.com

2 David’s Close (Alan Atchison Residential Services) Werrington, Peterborough PE4 5AN

(01733) 707 774

(01354) 610 300 Delph House Care Delph Lodge, Wisbech Road, Fax: (01354) 610 241 Welney, Wisbech, Cambs, PE14 9RQ Email: info@delph-house.co.uk

Learning disability

Older people

➜ ➜

CARE HOMES WITHOUT NURSING ESTABLISHMENT

CONTACT

CATEGORY

Field House Eyebury Road, Eye, Peterborough PE6 7TD

(01733) 222 417 Email: admin@fieldhousecare.co.uk Web: www.fieldhousecare.co.uk (01733) 344 829

Older people/dementia

Florence House 220 Park Road, Peterborough PE1 2UJ

(01733) 315 900

Older people

Garden Lodge Residential Home for the Elderly 37a Lincoln Road, Glinton, Peterborough PE6 7JS Greenwood House South Parade, Peterborough PE3 6BG

(01733) 252 980 gardenlodge37a@aol.com

Older people Specialist dementia care

191 Fletton Avenue (Craegmoor) Peterborough PE2 8DE

Learning disability

(01733) 569 362 Fax : 01733 568984 Email: greenwood house @peterboroughpct.nhs.uk The Hermitage 6-12 St Mary’s Street, (01733) 204 922 Whittlesey, Peterborough PE7 1BG Fax: (01733) 350 041

Older people with dementia

Keneydon House 2 Delph Street, Whittlesey, Peterborough PE7 1QQ

(01733) 203 444 Fax: (01733) 202 648

Older people

Lavender House 205 Broadway, Peterborough PE1 4DS Longueville Court Care Centre The Village Green, Orton Longueville, Peterborough PE2 7DN Manor House (Sense) 72 Church Street, Market Deeping PE6 8AL

(01733) 564 979 Fax: (01773) 564 986 Email: info@peterboroughcare.com (01733) 230 709

Older people Specialist dementia care

(01778) 382 230

Learning disability Physical disability Sensory impairment Older people

(01778) 342 244 Maxey House 88 Lincoln Road, Deeping Gate, Peterborough PE6 9BA

Olivemede Residential Home Oak House Homecare Ltd, Olivemede, Hawthorn Road, Yaxley, Peterborough PE7 3JP Philia Lodge Rest Home 113 – 115 Eastfield Road, Peterborough PE1 4AU 56

(01733) 240 972 Email: headoffice@oakhouseltd.co.uk Web: www.oakhouseltd.co.uk (01733) 567 758 Fax: (01733) 561353 Email: francis@cpukonline.co.uk

Older people

Older people Specialist dementia care

Older people

Older people Provides specialist care for members of the Jehovah's Witness's Faith

➜ ➜

CARE HOMES WITHOUT NURSING ESTABLISHMENT

CONTACT

CATEGORY

37 Redgate Court (Sense) Salters Gate, Parnwell, Peterborough PE1 4XZ

(01733) 314 559

Learning disability Physical disability Sensory impairment

38 Redgate Court (Sense) Salters Gate, Parnwell, Peterborough PE1 4XZ

(01733) 313 501

Learning disability Physical disability Sensory impairment

Riverview House (Hereward Care) (01733) 349 299 70 North Street, Stanground, Peterborough PE2 8HS (01733) 555 008 St Margaret’s House (Hereward Care) 187 London Road, Old Fletton, Peterborough PE2 9DS (01733) 567 961 St Margaret’s Residential Home 22 Aldermans Drive, Peterborough PE3 6AR

Learning disability

Sense 72 Church Street, Market Deeping PE6 8AL

(0733) 425 050

Learning disability/ physical disability/ sensory impairment

The Star Residential Home for the Elderly 56 – 62 Star Road, Eastgate, Peterborough PE1 5HT The Tudors Residential Home for the Elderly Rayners Way, North Street, Stanground, Peterborough PE2 8HR Tynecroft 154–156 & 158 High Street, Old Fletton, Peterborough PE2 8DP

(01733) 777 670 Fax: (01733) 552311 Email: francis@cpukonline.co.uk

Older people Dementia Mental Health

(01733) 892 844 Fax: (01733) 554 306 Email: thestar@trustcare.co

Older people Specialist dementia care

(01733) 348 394

Learning disability

01733) 345 421

Older people Specialist dementia care

Wentworth Croft Residential (01733) 269 200 Nursing Home Bretton Gate, Peterborough PE3 9UZ

Older people Specialist dementia care

Welland House Poplar Avenue, Dogsthorpe, Peterborough PE1 4QG

Learning disability Physical disability Mental disorder Older people Specialist dementia care

➜ ➜

HOME CARE PROVIDERS ESTABLISHMENT

CONTACT

Able Care Agency Ltd Sackville Place, 44 - 48 Magdalen Street, Norwich, Norfolk NR3 1JU

(01603) 624 135 Fax: (01603) 764925 Email: michellebetts@ablecareagency.co.uk Web: www.ablecareagency.co.uk (live in care only) Able Community Care (01603) 764 567 The Old Parish Rooms, Whitlingham Lane, Trowse, Norwich NR14 8TZ Fax: (01603) 761 655 Email: ablemg@aol.com Website: www.uk-care.com (live in care only) Advantage Healthcare (01223) 412 020 Chartwell House 620 New Market Road, Cambridge CB5 8LP Fax: (01223) 412 030 Email: Cambridge@advantagehealthcare.com Web: www.advantagehealthcare.com Affinity Trust (01354) 696 009 South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire Fax: (01354) 697757 PE16 6TT Email: infoeast@affinitytrust.org

Allied Healthcare Limited 20 Commerce Road, Peterborough PE2 6LR

(01733) 233 484 Fax: (01733) 233 441 Email: peterborough@alliedhealthcare.com

Allied Healthcare Limited Chequer House, 12 King Street, Kings Lynn, Norfolk PE30 1ES

(01553) 692 880 (01553) 660 807 Email: kingslynn@alliedhealthcare.com

Anglia Community Support Ltd Elm Road March, Cambridgeshire PE15 8PS

(01354) 661 805 Fax: (01354) 661 806 Email: angliacomsupport@aol.com

Autism Care (UK) Limited Heath Farm, Heath Road, Scopwick, Lincoln LN4 3JD

(01526) 322 444 Fax: (01526) 323 600 Email: info@autismcareuk.com

Bartram Associates Limited Premier Works, High Street, Sutton, Ely, Cambridgeshire CB6 2RB

(01353) 778 320 Fax: (01353 777 791) Email: care@bartrams.net Web: www.bartrams.net Beaumont Health Care Ltd (01480) 218300 15 Eaton Court Rd, St Neots, Huntingdon, Cambridgeshire, PE19 8ER Fax: 01480 225030 Email: peterboroughenquiries @beaumonthealthcare.co.uk Web: www.beaumonthealthcare.co.uk 58

➜ ➜

HOME CARE PROVIDERS ESTABLISHMENT

CONTACT

Better Healthcare Services Limited Geneva House, 3 Park Road, Peterborough, PE1 2UX

(01733) 565 999 Fax: (01733) 348 888 Email: peterborough@betterhealthcare.co.uk Web: www.betterhealthcare.co.uk (01799) 541 400 Fax: (01799) 541 500 Email: info@careathome.org (01438) 310 600 Fax (01438) 310 601

Care at Home UK Limited Hall Farm, Little Walden, Saffron Walden, Essex CB10 1XA Careforce Group Second Floor, Saffron Ground, Ditchmore Lane, Stevenage, Herts SG1 3lJ Carewatch FPS 10a Brick Lane, Eye, Peterborough, PE6 7TA

Cathryn Wheel House 43 High Street, Manea, March, Cambridgeshire PE15 0JD Christies Care Limited The Old Post Office, High Street, Saxmundham, Suffolk IP17 1AB ComForcare Senior Services 36 Thorpe Wood, Thorpe Wood Business Park, Peterborough PE3 6SR County Court Homecare Services 122A Church Street, Market Deeping, Peterborough, PE6 8AL Cromwell Care Services 20A Great Whyte, Ramsey, Huntingdon, Cambridgeshire PE26 1HA Custom Care 1st Floor, Midsummer House, Adam Court, Newark Road, Peterborough PE1 5PP Deafblind UK National Centre for Deafblindness, John and Lucille Van Geest Place, Cygnet Road, Hampton, Peterborough PE7 8FD European Nursing Agency 2e Smallford Works, Smallford Lane, St Albans, Hertfordshire AL4 0SA

Tel:(01733) 223 426 Fax: (01733) 222 067 Email: peterborough@carewatch-fps.co.uk Web: www.carewatch.co.uk (01354) 680 634 0844 477 6460 Fax: 01728 604483 Email: care@christiescare.com (01733) 264 113 Fax: 01733 269103 Email: info@comforcare.co.uk 01778 348663 Fax: 01778 348838 Email: homecare@countrycourtcare.com (01487) 710 766 Email: cromwellcare@btconnect.com (01733) 296 850 Fax: (01733) 296 851 Email: Peterborough@londoncare.co.uk Web: www.londoncare.co.uk (01733) 358 100 Fax: (01733) 358 356 Email: info@deafblind.org.uk Web: www.deafblind.org.uk (01727) 825 000 Fax: (01727) 825 005 Website: www.ena.co.uk 59

➜ ➜

HOME CARE PROVIDERS ESTABLISHMENT

CONTACT

Field House Eyebury Road, Eye, Peterborough PE6 7TD

(01733) 222 417 Fax: (01733) 223 578 Email: admin@fieldhouse.co.uk Web: www.fieldhousecare.co.uk Tel: (01733) 561 121 Fax: 0844 871 7022 Email: peterborough@goldsboroughhome-care.co.uk (01733) 763 052 Fax: (01733) 763 051 Email: peterborough@halesgroup.co.uk Web: www.halesgroup.co.uk (01529) 497 001 Fax: (01529) 497 238 (01480) 223 650 Fax: (01480) 223 651 Email: info@homecare-solutions.com (01733) 254 848

Goldsborough Homecare eServices Ground Floor, Trinity Court, Trinity Street, Peterborough PE1 1DA Hales Health and Social Care 16 Park Road, Peterborough PE1 2TD

Home Care Helpline Limited 28 Market Place, Folkingham, Lincolnshire NG34 0SF Home Care Solutions Brook House, Brook Street, St Neots, Cambridgeshire, PE19 2BP Home Care Solutions Garrick House, High Street, Glinton PE6 7JP Home Choice Care Ltd Town Hall, Market Hill, St Ives, Huntingdon, Cambs PE27 5AL Housing 21 Community Care Office, Bishopsfield, Mountsteven Avenue, Walton, Peterborough PE4 6WD Independent Living Network East 39 St Mary’s Street, Ely, Cambridgeshire CB7 4HF

Lavendar Support Services Ltd 55 High Street, Irthlingborough, Northants, NN9 5PU Mears 1 Loxley, Werrington, Peterborough PE4 5BW MENCAP Personal Support and Housing Unit 3, Holt House Business Centre, Cherry Holt Road, Bourne, Lincolnshire, PE10 9LH Oak House Homecare Ltd Olivemede, Hawthorn Road, Yaxley, Peterborough PE7 3JP 60

(01480) 356 219 Fax: (01480) 356 244 Email: rwheatley@homechoicecare.co.uk 0370 192 4094 Fax: 0370 192 4092 (01353) 667 646 Fax (01353) 658 495 enquiries@iln-east.co.uk Website: www.iln-east.co.uk (01933) 653511 Email: lavendarss@hotmail.co.uk

(01733) 575 111 Fax: (01733) 576 111 Web: www.supportercare.co.uk (01778) 423 726 Fax: (01733) 420316 Email: info.psh@mencap.org.uk Web: www.mencap.org.uk (01733) 243 413 Email: headoffice@oakhouseltd.co.uk Web: www.oakhouseltd.co.uk

➜ ➜

HOME CARE PROVIDERS ESTABLISHMENT

CONTACT

Peterborough Crossroads Limited Bushfield Health Centre, Orton Goldhay, Peterborough PE2 5RQ Premier Homecare (East) Limited Suite 6, Unit 8 Kings Court, Willie Snaith Road, Newmarket, Suffolk, CB8 7SG Prestige Nursing Suite 17, Cross Street Court, Cross Street, Peterborough PE1 1XA Race 4 Cover Ltd 7a Clocktower Mews, Exeter Road, Newmarket, Suffolk, CB8 8LL Sahara Community Care Services Neighbourhood House, 30 Cromwell Road, Peterborough PE1 2EA

(01733) 230 463

Scope Scope Response, PO Box 833, Milton Keynes, Buckinghamshire MK12 5NY Sue Ryder Care Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB SureCare (East Northants) 55 High Street, Irthlingborough, Northants NN9 5PU Thera East Anglia The West House, Alpha Court, Swingbridge Road, Grantham, Lincolnshire NG31 7XP Two Counties Community Care Barn 5, Great Wincy Farm, Brent Hall Road, Finchingfield, Braintree, Essex CM7 4JZ Voyage Room 6, South Wing, Asset House, 28 Thorpe Wood, Peterborough PE3 6SR

(01638) 668 867 Fax: (01638) 676 522 (01733) 555 511 Fax: (01733) 348 814 (01638) 604 764 Email: trg@newyork.com (01733) 314 800 Fax: (01733) 314 804 saharacare@btconnect.com Freephone 0808 800 33 33 Fax: (01908) 321 051 Email: response@scope.org.uk (01709) 767 951 Fax: (01709) 767 952 (01933) 653 361 (0300) 303 1281 Fax: (0300) 303 1285 hradmintea@thera.co.uk (01371) 811 133 Fax: (01371) 811 144 Email: enquiries@twocounties.co.uk 07793 616659

➜ ➜

HOT AND FROZEN MEAL PROVIDERS ESTABLISHMENT

CONTACT

Apetito Limited Unit 29 Saville Road Industrial Estate, Westwood, Peterborough PE3 7PR

(01733) 332 152 61

➜ ➜

IS YOUR LISTING CORRECT? We make every effort to ensure the correct details appear in the lists of registered homes, care providers and voluntary organisations. However, details can frequently change and we would be grateful if you would update us with any alterations to your listing. Please use the form below and send it to: Communications Department, NHS Peterborough, 2nd Floor, Town Hall, Peterborough, PE1 1FA

Peterborough Community Care Directory – Change to Details Form Name: Address:

Postcode:

Telephone No: Email: Please tick category: ❏ Care home with nursing

❏ Care home without nursing ❏ Day services ❏ Home care provider

❏ Private hospital and hospices ❏ Supported living ❏ Specialist housing schemes ❏ Local support or voluntary organisation

What do you think? We welcome your comments on this directory and need your help to develop it further. We are keen to ensure that people who use our services participate and contribute to the development of each of the standards and promises outlined in this document. To comment on the directory, or on any service provided by NHS Peterborough please use the contact details listed in the relevant section, or complete and send back the feedback form. Thank you! To: Communications Department NHS Peterborough FREEPOST NAT 12255 Peterborough PE1 1BR 62

➜ ➜

COMMENTS AND CONCERNS Housing Complaints Complaints relating to Housing Services are covered by Peterborough City Council’s Corporate Complaints Policy, with the exception of complaints about services offered by Cross Keys Homes as a landlord or other local registered housing associations. If you are unsure who to contact or would like more information about the Council’s Corporate Complaints Policy, please phone 01733 747 474. If you are a Cross Keys Homes’ tenant please call 01733 385 006.

Health Complaints and Adult Social Care Complaints If you wish to make a complaint about healthcare provision or about Adult Social Care provision, there is a special complaints procedure which is laid out in government legislation. You are

entitled complain if you are dissatisfied with the service you receive and you will receive a formal written response answering your queries. If you would like to complain, please contact the Complaints Manager, Anglia Support Partnership on complaints@asp.nhs. uk or 01223 477 760 or write to 18 Vinery Road, Cambridge, CB1 3DX.

to deal with problems before they become serious. Each NHS Trust and Primary Care Trust has a PALS team. NHS Peterborough PALS works with GPs, dentists, opticians, pharmacies, community services and adult social care.

Concerns about health and adult social care

A key PALS role is to help you talk through your concerns to identify the nature of the problem and work out various options and their potential consequences. Where appropriate, PALS can liaise or negotiate on your behalf to try and facilitate a speedy resolution of your problem/s. PALS can explain the formal complaints process and put you in touch with the independent help and support that is available to help with making a complaint.

The Patient Advice and Liaison Service (PALS) are able to act quickly and creatively to support patients, service users, their carers and families

Using PALS will not prevent you from using the formal complaints process at a later stage if it is felt more appropriate, or if PALS are unable to resolve your concerns.

However, if you would like to register your concern but not make a formal complaint you can tell your healthcare provider or social worker or any other member of staff and the issue can be recorded through the informal Comments and Concerns procedure.

➜ ➜

COMMENTS AND CONCERNS How to contact NHS Peterborough PALS NHS Peterborough PALS helpline is 01733 776 283. An answer phone service is available outside office hours. In person: the PALS service is available by appointment. Please telephone the helpline to arrange a convenient time and place to meet. In writing: NHS Peterborough PALS, City Care Centre Thorpe Road Peterborough PE3 6DB PALSTeam@peterboroughpct.nhs.uk For PALS enquiries relating to Mental Health You can contact PALS at Cambridgeshire and Peterborough NHS Foundation Trust on 0800 376 0775 (during office hours). A confidential e-mail service is also available at: pals@cpft.nhs.uk For PALS enquiries relating to Peterborough’s Hospitals You can contact PALS at Peterborough and Stamford Hospitals NHS Foundation Trust on 01733 673 405 or email pals@pbh-tr.nhs.uk. Monday to Friday 9.30am to 4.30pm. Hospitals Complaints about hospital care or services should be lodged with Peterborough Hospitals NHS Trust. Contact the Complaints Manager on 01733 874 234. GPs, dentists, pharmacists or opticians, community nurses, physiotherapists, podiatrists (chiropodists), health visitors, Walk-in Centre, out of house GP service, continence service, speech and language therapists, dieticians and adult social care Complaints should be lodged with Cambridgeshire NHS (Anglia Support Partnership). Contact the Complaints manager on 01223 477 760.

Cambridgeshire and Peterborough Mental Health Partnership NHS Trust Complaints should be made to the Complaints co-ordinator at the Cambridgeshire and Peterborough Mental Health Partnership NHS Trust on 0800 376 0775.

Did we get it right? All agencies are committed to seeking your views, opinions, comments, complaints and compliments, about how you were treated, the services you received and how things can be changed to make these services more appropriate and relevant to you. If you are not satisfied with any service you receive and wish to comment or complain, you should tell the staff who are dealing with the services that you are dissatisfied. If you remain unhappy, ask for a copy of the complaints procedure from the service you are dissatisfied with. A copy of the Comments and Concerns leaflet is also available at

www.peterborough.nhs.uk or by calling the communications team on 01733 758 404.

If you are still dissatisfied If you have any further concerns, you may wish to contact an external body. These are: Health Service Commissioner (the Ombudsman) The Health Service Ombudsman for England 11th Floor Millbank Tower London SW1P 4QP Telephone: 0345 015 4033 or email phso.enquiries@ombudsman.org.uk Local Government Ombudsman (for Social Care and Housing Services) Local Government Ombudsman PO Box 4771 Coventry CV4 0EH Telephone: 024 7682 0001 or email advice@lgo.org.uk

The

Clair Francis

Retirement Home

“...your home from home” Are you looking for a safe, secure and happy place for your loved one? Come and see us at the Clair Francis.

Our aim at Clair Francis is to offer the highest standards of residential care, including dementia care, for the elderly. To this day, the home maintains one of the finest reputations in our community, offering each resident a fulfilling, active and secure lifestyle. We encourage maximum independence and choice within the home and ensure that each individual’s needs are understood and met to the fullest. We promote an extensive activities program, ensuring our service users lead an active and fulfilling life. All service users are encouraged to make full use, where possible, of the excellent communal spaces at Clair Francis Home, including a large conservatory, lounge and dining rooms. In keeping with the high standard of care, the home serves an exceptional menu of quality food. Each resident receives three nutritional meals a day, each prepared by our fully qualified chef, and include a three-course meal at lunchtime. Our chef will happily cater for any special dietary requirements.

To arrange a visit or further information, please contact Tina Bentley on

TEL: 01733 312670 Fax: 01733 552132 Email: ClairFrancis@aol.com Website: www.ClairFrancisCareHome.co.uk 237-239 Park Road, Peterborough, PE1 2UT 65

The

NURSING HOME “Chosen For peace of mind.”

“ Where you know you’ll be happy and very well looked-after.” DAY CARE RESPITE & POST OPERATIVE CARE LONG TERM CARE OF THE ELDERLY

27 Park Crescent Peterborough PE1 4DX www.parkhouse.uk.com

Overlooking the Park

☎ 01733 555700

Park House is a Care Home registered to provide nursing Designed & Compiled by Octagon Design & Marketing, Britannic Chambers, 8a Carlton Road, Worksop, Notts. S80 1PH Tel: 01909 478822