Options Stockport - A Guide to care and independent living - Issue 1

A guide to care and independent living

Stockport Issue 1

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Stockport NHS Foundation Trust

Stockport

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Contents Your care after discharge from hospital.................................................................... 4 Hospital discharge assessment and care plan.........................................................5-6 Carers’ involvement in hospital discharge................................................................. 6 When you are discharged from hospital................................................................... 7 After discharge from hospital................................................................................... 7 NHS continuing healthcare....................................................................................... 8 Who is eligible for NHS continuing healthcare.......................................................... 8 NHS funded nursing care......................................................................................... 9 How to use your health services............................................................................. 10 The Motability Scheme........................................................................................... 11 Employing a professional carer or personal assistant..........................................12-13 Stockport Council’s Adult Social Care................................................................14-15 Age UK Stockport.............................................................................................16-17 Alzheimer’s Society Services in Stockport...........................................................18-19 The Care Quality Commission Social Care top tips.................................................. 20 NHS Hospitals and services in Stockport................................................................. 21 Useful contacts...................................................................................................... 22

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without prior written consent of the copyright owners.

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Stockport NHS Foundation Trust has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Stockport NHS Foundation Trust endorse any of the products or services.

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Your care after discharge from hospital If you go into hospital, you may be worried about whether you’ll cope when you leave.

You shouldn’t be discharged from hospital until: ■ You are medically fit (this can only be decided by the consultant or someone the consultant has said can make the decision on their behalf).

■ I f you require an assessment to look at the support you need to be discharged safely.

Each hospital has its own discharge policy. A hospital’s discharge policy should state how

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patients and carers are involved in discharge planning. You can decide whether you want a family carer involved in decisions about your future care.

Our discharge leaflet ‘Leaving Hospital’ provides information for patients, family members and carers which will be given to you during your stay in hospital.

If you have limited capacity to make your own decision, the Mental Capacity Act will apply. It is worth thinking about appointing a deputy or enacting a welfare power of attorney before you go into hospital.

Hospital discharge assessment and care plan A discharge assessment looks at the needs you are likely to have when you’re discharged or transferred from hospital. Many people only need a small amount of support when they leave hospital, but others will need a more comprehensive package of care.

■ when, and how often, support will be provided

If you are likely to have ongoing health and social care needs when you leave hospital, the assessment may be carried out by a multidisciplinary team of health or social care professionals.

■ information about any charges that will need to be paid (if applicable)

Depending on your needs, the multidisciplinary team could include a social worker, physiotherapist, occupational therapist, speech therapist, mental health nurse or dietitian.

You should be fully involved in the assessment process, and your views should be listened to. With your permission, any family carers will also be kept informed and given the opportunity to contribute.

If you would like help putting your views across, an independent advocate (for example, from a charity such as Age UK) may be able to help.

■ how the support will be monitored and reviewed ■ the name of the person who is co-ordinating the plan ■ who to contact if there’s an emergency or if things don’t work as they should

What might be in a plan?

The types of support in someone’s plan will depend on their assessed needs and preferences.

The plan could include: ■ Community care services from the local authority, such as reablement services: An assessment for these must be arranged if it seems that you may need them.

■ NHS continuing healthcare.

■ NHS funded nursing care.

A plan will be drawn up, detailing the health and social care support for you, and you should be fully involved. The plan should include details of:

■ Intermediate care: This is short-term care that’s provided free of charge for people who no longer need to be in hospital but may need extra support to help them recover. It lasts for a maximum of six weeks and can be provided in someone’s home or in a residential setting.

■ the support you will get when you’re discharged

■ Other NHS services, such as rehabilitation or palliative care.

■w ho will be responsible for providing support, and how to contact them

■ Equipment such as wheelchairs, specialist beds, or aids and adaptations for daily living.

Content supplied by: NHS Choices has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does NHS Choices endorse any of the products or services.

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■ Support from voluntary agencies: Some organisations such as Age UK and the Red Cross provide “home from hospital” services that can help with household tasks or shopping while you settle back home.

■C are and support that’s paid for privately. This may be an option you aren’t eligible for help from the local authority.

Carers’ involvement in hospital discharge If someone you know is in hospital and about to be discharged, you should not be put under pressure to accept a caring role or take on more than you’re already doing if you are already their carer.

You should be given adequate time to consider whether or not this is what you want or are able to do. If necessary, you should ask for other

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arrangements to be made while you are reaching a decision.

If you decide that you are going to provide care for the person who is being discharged from hospital, you’re entitled to your own carer’s assessment from social services. It is possible that your carer’s assessment will be done over a period of time, beginning before the person you’re looking after is discharged from hospital and continuing once they are home.

When you are discharged from hospital On the day of discharge, the person co-ordinating the discharge should make sure that:

■ you’ve been trained how to use any equipment, aids or adaptations needed

■ if required, transport is arranged to get you home

■ you have keys for your home

■ y our GP is notified in writing ■ y ou have any medication or other supplies you’ll need

■ you have appropriate clothes to wear

If you are being discharged to a care home, the care home should also be told the date and time of your discharge.

After discharge from hospital Your care should be monitored and reviewed and should also include details of who to contact if things don’t work as planned.

If your support includes community care services from a local authority, it should check that their care package is working well within the initial weeks following discharge. If you live alone, this should take place within the first few days of discharge.

Following this, your support should be reviewed at least annually.

Content supplied by: NHS Choices has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does NHS Choices endorse any of the products or services.

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NHS continuing healthcare What is NHS continuing healthcare?

NHS continuing healthcare is the name given to a package of care which is arranged and funded solely by the NHS for individuals outside of hospital who have ongoing health care needs.

You can receive NHS continuing healthcare in any setting, including your own home or in a care home. NHS continuing healthcare is free, unlike support provided by local authorities

for which a financial charge may be made depending on your income and savings.

If you are found to be eligible for NHS continuing healthcare in your own home, this means that the NHS will pay for healthcare (e.g. services from a community nurse or specialist therapist) and associated social care needs (e.g. personal care and domestic tasks, help with bathing, dressing, food preparation and shopping). In a care home, the NHS also pays for your care home fees, including board and accommodation.

Who is eligible for NHS continuing healthcare?

Anyone over 18 years of age assessed as having a certain level of care needs may be entitled to NHS continuing healthcare.

It is not dependent on a particular disease, diagnosis or condition, nor on who provides the care or where that care is provided. If your overall assessment of care needs shows that you have a ‘primary health need’, you should be eligible for NHS continuing healthcare. Once eligible for NHS continuing healthcare, your care will be funded by the NHS, this is however, subject to regular reviews, and, should your care needs change, the funding arrangements may also change.

Whether someone has a ‘primary health need’ is assessed by looking at all of their care needs and relating them to four key indicators: ■ nature – this describes the characteristics and type of the individual’s needs and the overall effect these needs have on the individual, including the type of interventions required to manage those needs ■ complexity – this is about how the individual’s needs present and interact and the level of skill required to monitor the symptoms, treat the condition and/or manage the care ■ intensity – this is the extent and severity of the individual’s needs and the support needed to meet them, which includes the need for sustained/ongoing care ■ unpredictability – this is about how hard it is to predict changes in an individual’s needs that might create challenges in managing them, including the risks to the individual’s health if adequate and timely care is not provided. © Crown Copyright Contains public sector information licensed under the Open Government Licence v3.0. www.nationalarchives.gov.uk/doc/open-government-licence/

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NHS-funded nursing care What is NHS-funded nursing care?

By law, local authorities cannot provide registered nursing care. For individuals in care homes with nursing, registered nurses are usually employed by the care home itself and, in order to fund this nursing care, the NHS makes a payment direct to the care home. This is called ‘NHS-funded nursing care’ and is a standard rate contribution towards the cost of providing registered nursing care for those individuals who are eligible.

Registered nursing care can involve many different aspects of care. It can include direct nursing tasks as well as the planning, supervision and monitoring of nursing and healthcare tasks to meet your needs.

Who is eligible for NHS-funded nursing care?

You should receive NHS-funded nursing care if: ■ you are resident within a care home that is registered to provide nursing care; and ■ you do not qualify for NHS continuing healthcare but have been assessed as requiring the services of a registered nurse In all cases individuals should be considered for eligibility for NHS continuing healthcare before a decision is reached about the need for NHS-funded nursing care. Consequently most individuals will not need to have a separate assessment for NHS-funded nursing care if they have already had a full multidisciplinary assessment for NHS continuing healthcare as this process will give sufficient information to judge the need for NHS-funded nursing care.

However, if an assessment is needed, your CCG will arrange this. If you are not happy with the decision regarding NHS-funded nursing care, you can ask the CCG for the decision to be reviewed and/or use the CCG complaints process.

Are there different levels of payment for NHS-funded nursing care?

NHS-funded nursing care is paid at the same rate across England. However, until 30 September 2007 there were three different banded payment rates for nursing care.

Any individual that was on the high band of NHS– funded nursing care under the previous three band system are entitled to continue on this band until; ■ they no longer have nursing needs, or ■ t hey no longer live in a care home that provides nursing or ■ their nursing needs have reduced so that they do not qualify for the high band anymore (they would move onto the single band rate instead) or ■ they are entitled to NHS continuing healthcare instead.

If you are eligible for NHS-funded nursing care the NHS will arrange for the payment to be made directly to your care home and this payment should be reflected in the care home fee actually charged to you. © Crown Copyright Contains public sector information licensed under the Open Government Licence v3.0. www.nationalarchives. gov.uk/doc/opengovernment-licence/

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How to use your health services Self-care is the best choice to treat minor illnesses, ailments and injuries. A range of common illnesses and complaints, such as aches and pains, coughs, colds, upset stomachs and sore throats can be treated with over-the-counter medicines and plenty of rest. Remember, whether treated or not, most of these will get better.

GPs provide a range of services including medical advice, examinations, prescriptions and ongoing care for more longstanding or chronic conditions.

They can also provide: ■ diagnosis of symptoms ■ health education ■ vaccinations ■ simple surgical procedures

Some self-care essentials - The following are available to buy over-the-counter:

Out of hours

■ paracetamol, aspirin and ibuprofen ■ rehydration mixtures ■ indigestion remedies ■ plasters ■ thermometer Remember, always follow the instructions on the pack.

Your local pharmacy Your local pharmacist can provide confidential, expert advice and treatment for a range of common illnesses and complaints, without you having to wait for a GP appointment or go to your Emergency Department.

Your pharmacist may be able to help you with: ■ eye infections, stomach upsets, skin conditions, allergies, aches and pains ■ common drugs, vitamins and minor first-aid ■ healthy eating and living, including giving up smoking ■ blood pressure and diabetes monitoring and needle exchange, truss fittings, stoma products and incontinence supplies ■ women's health, including treatment for thrush, emergency contraception and pregnancy testing ■ children's problems, including nappy rash, teething, coughs and colds ■ all prescribed and over the counter medicines Check with your local pharmacy for more details.

Remember, collect repeat prescriptions from your daytime GP surgery before the weekend or a public holiday. GP out of hours will only provide repeat prescriptions in exceptional circumstances.

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GP out of hours is available if you require urgent medical care when your GP surgery is closed. GP out of hours services operate from 6.00 pm each weekday evening until your GP surgery opens the next morning and 24 hours on Saturdays, Sundays and public holidays. Remember to telephone the service first. The doctor or nurse will give you advice over the telephone, decide if you need to be seen by a doctor or will refer you to another service if required.

Minor injuries

A Minor Injuries Unit can treat injuries that are not critical or life threatening, such as: ■ injuries to upper and lower limbs ■ broken bones, sprains, bruises and wounds ■ bites – human, animal and insect ■ burns and scalds ■ abscesses and wound infections ■ minor head injuries ■ broken noses and nosebleeds ■ foreign bodies in the eyes and nose

Emergency Department

Emergency departments provide the highest level of emergency care for patients, especially those with sudden and acute illness or severe trauma, such as: ■ suspected heart attack ■ suspected stroke ■ serious head injury ■ serious accident

999 You should always call 999 if someone is seriously ill or injured and their life is at risk.

Choose well.

Contains public sector information licensed under the Open Government Licence v3.0.

Your GP

© Crown Copyright

Self-care

www.nationalarchives.gov.uk/doc/open-government-licence/

There are a range of healthcare services available to help you find the right expert care to meet your needs. Picking the service most appropriate to your symptoms means you get the right treatment in the right place.

The Motability Scheme Buying and adapting a car can be expensive. The Motability Scheme, run by the independent not-for-profit organisation, Motability, gives people with disabilities the opportunity to lease a new car, scooter or powered wheelchair at an affordable price.

Eligibility The Motability Scheme can help you with leasing a car if you're getting the War Pensioners' Mobility Supplement or the higher rate of the mobility component of Disability Living Allowance (DLA).

You can apply if you have 12 months or more of your Disability Living Allowance 'award' remaining. If your award is not renewed during the full length of your chosen scheme, your car, powered wheelchair or scooter will need to be returned.

Even if you do not drive yourself, you can apply for a car as a passenger and propose two other people as your drivers.

You can also apply for a car on behalf of a child aged three or over who is entitled to the higher rate mobility component of Disability Living Allowance.

Cars and Wheelchair Accessible Vehicles (WAVs) You can lease a new car supplied by a Motabilityaccredited dealer for at least three years. Insurance, routine servicing and breakdown assistance are included. A wide range of adaptations are also available. You may need to pay for the fitting and removal of any adaptations.

You can choose to pay your total weekly allowance

or part of your weekly allowance to lease a vehicle.

This will depend on the model you choose. For more expensive vehicles, you will need to top-up your allowance by paying an Advance Payment (AP).

Up to two named drivers are included as part of the lease, allowing non-drivers to join the Scheme and parents and carers can join on behalf of a child aged three and above. The vehicle must be used for the benefit of the disabled person.

At the end of the period, the car is returned to Motability Operations who operate the car schemes under contract to Motability.

Powered wheelchairs or scooters With a Motability scooter or powered wheelchair, you can get a new scooter or powered wheelchair of your choice every three years. Insurance, loss and damage protection, breakdown assistance, servicing, maintenance, repairs and replacement tyres and batteries are included in the cost of the lease.

You can choose to pay your total weekly allowance or part of your weekly allowance to lease a vehicle.

This will depend on the model you choose. You will also need to make a non-refundable payment at the beginning of your lease.

Contact Motability To find out more about the Motability Scheme, phone Motability on 0300 456 4566, minicom: 0300 037 0100 (Lines are open 8am - 7pm Monday to Friday, 9am - 1pm Saturday) or www.motability.co.uk Š Crown Copyright Contains public sector information licensed under the Open Government Licence v3.0. www.nationalarchives.gov.uk/doc/open-government-licence/

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Employing a professional carer or personal assistant If you're looking for a care worker to help you live independently at home, you may get one through your local health trust or a home care agency, or you may choose to employ someone directly.

What a professional carer can do for you Professional carers have a variety of skills - some have nursing and first aid qualifications and others may be home helps or personal assistants.

Some examples of the type of tasks a carer might help with are:

If the trust agrees that you need care at home, you can usually receive direct payments.

This means you can arrange and pay for your own care services instead of having them provided by the trust.

Once you know how much your direct payments will be, you can work out how much to pay a carer and how many hours a week you would like them to work.

■ cooking and cleaning

Your direct payments should meet your care needs, but if you want to use a more expensive care service or pay for extra hours, you can top them up yourself.

■ help with personal care like washing and using the toilet

Writing a job description

■ driving or help with getting around ■ medical tasks like giving injections or changing a catheter

Your GP and paying bills ■ shopping, banking

Your options for professional home care

Think about exactly what help you need before you employ someone or sign a contract with an agency.

It may be helpful to think about a typical day for you, and write a job description for your carer. This should include: ■ a list of all the tasks you may need help with

There are three basic arrangements for getting a professional carer.

■ any particular skills or qualifications your care worker must have - for example, a nursing qualification or a full driving licence

You may have one provided directly by your local trust, in which case everything is arranged for you.

■ an estimate of the number of hours and days you will need the person to work

You may ask a care agency to find you a suitable carer. This means you have to find and pay the care agency, but you don't take on any responsibilities as an employer because the carer works for the agency.

A detailed job description can help home care agencies select a suitable carer for you.

You may also employ a carer directly. This option gives you more choice and control over who cares for you and what tasks they do but it also means you have legal responsibilities as an employer.

Getting started - help from your local trust The first step towards getting the care you need is usually a health and social care assessment with the your local trust. At the assessment, a specialist - usually an occupational therapist - will discuss your needs with you so that the right 12

support can be provided.

If you're looking to employ a carer yourself, a job description will help people who are interested in applying to get a clear understanding of what the job involves.

Finding a carer through a home care agency All home care agencies are regulated and inspected regularly by the Regulation and Quality Improvement Authority (RQIA). This guarantees certain minimum standards of service. Home care agencies must also conduct police checks on all employees who will be working with people with disabilities.

Finding a carer yourself Advertising the job You can place job advertisements in your local Jobs and Benefits office for free. Local shops, supermarkets and voluntary organisations may also have noticeboards where you can place job advertisements.

Job advertisements should be brief and state: ■ the type of work involved ■ working hours ■ rate of pay ■ your contact details ■ the general area in which you live For safety reasons, it's best to give your mobile phone number or a box number in your advertisement, rather than your address or home phone number.

Job interviews Once you have received any job application(s), select the people you'd like to interview for the job. You can ask a friend or relative to attend the interviews, especially if they are taking place in your own home.

Before the interviews, you should prepare a list of questions that cover the key aspects of the job.

References and police checks When you've decided who to offer the job to, you are responsible for checking that they are suitable.

You should always ask for - and check out - at least two references, including one from someone they've cared for previously.

Individual employers do not have to request a police check on any potential employee but you may still want to do this. You will need to ask your local trust or a local voluntary organisation to make the request for information to the Disclosure and Barring Service on your behalf.

Your responsibilities if you employ a carer directly When you employ a carer directly, you have certain responsibilities as an employer, including dealing with tax and insurance. Meeting these is not difficult, and you can get help from social services with paperwork if you need it.

© Crown Copyright Contains public sector information licensed under the Open Government Licence v3.0. www.nationalarchives.gov.uk/doc/open-government-licence/

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Stockport Council’s Adult So Stockport Council’s Adult Social Care aims to help people aged 18 years or over to continue to live as independently as possible within their local community. We believe this is best achieved by supporting people with care needs to work with everyone involved, including carers, social workers and other agencies, to identify and agree their needs and aspirations, and then choose and obtain services to help achieve these.

Anyone can contact us for information and advice about their care and support. If you (or someone you help look after) are over 18 and appear to have care and support needs, we will carry out an assessment. If you are a carer (of someone who is aged over 18, lives in Stockport and has care and support needs) then you can also have an assessment of your needs.

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An assessment is a discussion with you (and your family or any carers that you want to be involved), about your wellbeing, and any care and/or support needs that you may have. Together we will consider whether any of your needs could be reduced or prevented from worsening. As a result of the assessment you may be eligible to receive support from the Council.

If you are experiencing difficulties then please get in touch or visit our website My Care My Choice for information. My Care My Choice is Stockport Council’s dedicated Adult Social Care website. It contains information to help you to understand what support is available and who is eligible for help from Stockport Council. It also gives you information about organisations that can provide services, support and activities to help you to maintain your independence and wellbeing.

There is information and advice available to help you if: ■ You want to find out what services, support

ocial Care and activities are available in your area to help you live your life your way ■ You, a relative or friend need care and support and you want to find out what is available ■ You want to know about the cost of care, whether you might need to pay or contribute towards this, to help you plan for the future ■ You are worried that someone is at risk of abuse or neglect Contact us Web: www.mycaremychoice.org.uk Email: asc.referrals@stockport.gov.uk Phone: 0161 217 6029 Fax: 0161 217 6022 Minicom: 0161 217 6024 In an emergency: Contact the Out of Hours Service on 0161 718 2118 They operate Monday to Thursday, from 4.30pm to 8.30am, Friday 4pm to 8.30am Monday (24 hour cover on Bank Holidays)

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Stockport It will be thirty years since Age Concern Stockport become a registered charity. In fact, next year will see 70 years from the start of it all! The roots of Age UK Stockport go back to the end of the second world war when an Old People’s Welfare Committee was formed, specifically devoted to the welfare of older people.

Back at the start one volunteer provided an advice and information service for a few local people. Age UK Stockport now employs nearly a 100 people and has nearly 150 volunteers. In the last year, the team of workers provided information advice and support one way or another to over 47,000 people.

Age UK Stockport also benefits from being part of something bigger; it is a brand partner of the national charity Age UK, which enables us to share important campaigns like the current ‘No one should have no one’ campaign launched in January 2015 and the ‘Don’t Cut Care’ petition launched August 2015.

Like all other local charities in Stockport we face challenging times as the current austerity programme has resulted in server cuts in local council funding for welfare and social support.

Information and Advice Age UK Stockport provides free independent and confidential advice on a wide range of matters which can be accessed through our Public Office in Merseyway Shopping Centre or through the Age UK Stockport website, In addition to the information Age UK Stockport provides, an extensive range of advice booklets and fact sheets specifically for people aged 50 plus are available from our brand partner Age UK’s website.

Support at Home Age UK Stockport provides practical services to help people live independently and safely at home and in their communities.

• Handy Help – provides gardening services, minor property repairs and free property health checks.

Our rates for routine work and gardening are competitive and in certain emergency cases, repairs are free if a property lacks heating, can’t be secured or has the potential to cause injury.

• Shopping and pension collection is delivered through our Easy Shop Service • Pension and Benefit Collection - We help with the collection of pension and benefits for people with mobility or transport difficulties.

However irrespective of the challenges brought on by funding constraints Age UK Stockport will maintain an unwavering commitment to work positively with and for older people in Stockport.

• Digital Support Learning - is a very popular service that provides bespoke advice on optimising the use of a tablet or PC. There are a range of options available from a 30 minute taster session to a personal home visit

General Advice and Support

• Hospital discharge support is provided by our staff located at Stepping Hill Hospital

The primary services provide by us largely remain the same with the main change to our Wayfinder Service which is now channelled through the Target Preventative Alliance (TPA). The TPA is an alliance of organisations working in partnership with Stockport Council. The TPA has wideranging knowledge, skills and expertise and is committed to working with a wider partnership which supports referral routes into the service and which will be experts to inform and influence 16

further development and delivery.

Carers Support We recognise that carers may find it difficult to have any time for them or are unable to take a break from their caring responsibilities.

• Carer Support (regular support) to provide opportunity to have free time to themselves • Carers Take a Break service - extended break or holiday support

Stockport • Carers Emergency Alert Card & Carer Emergency Plans registered with Care Call

Social and Community Activities In the addition to the above Age UK Stockport promotes social and community activities such as: • Step Out – day care activities including travel club, gardening clubs, wood working & craft clubs. Ideal for active or isolated people aged 50 plus who are looking for kindred spirts who ‘Love later Life’ t: 0161 480 0480 • Hat Work Café Bar – Is located inside the iconic building that’s houses the Museum of Hatting, Wellington Road South, and Stockport. Our fresh sandwiches are served on organic bread, seasonal soups made on site and fresh ground Illy coffee and Twining’s tea.

It is a great place to meet friends or organise group activities in our meeting rooms - which are free if food or refreshments are ordered when you make your booking t: 011 359 3905

For further information please contact us: Telephone: 0161 480 1211 Age UK Stockport, Commonweal, 56 Wellington Street, Stockport, SK1 3AQ Email: info@ageukstockport.org.uk Web: www.ageukstockport.org.uk

Products and Services Age UK Stockport works with Age UK to offer a range of insurance and other products designed for people over 50.

• Insurance we offer great insurance products for car, home and travel • Money - Make your money go further with cost effective solutions.

• At home for personal alarms to fuel suppliers, chair limits.

• Mobility scooters 17

Alzheimer’s Society Services in Stockport If you think you may have some form of dementia, or are caring for someone who has dementia, Alzheimer’s Society Stockport provides a range of support services for people with dementia, their families and their carers.

Someone to talk to You can phone at any time during our opening hours to talk in confidence with a member of our Dementia Support Team.

Our staff are here to listen when you just feel the need to talk, or to offer information and advice on specific issues.

Support from Dementia Support Workers Our Dementia Support Workers give personalised practical and emotional support to people with dementia and their carers.

Home Visit We can also arrange for a Dementia Support Worker to visit you at home or at the Office to provide information, advice and support.

Information We also have a wide range of information and fact sheets which include specific information on different types of dementia, care issues and understanding the needs of the person with dementia.

Drop in cafés Our café gatherings are for people living with dementia, their family, carers and friends to get together and learn from each other, find out information and most importantly have some fun.

Debenhams, 108 Princes Street Stockport, SK1 1TS. Every Monday 2.00 – 3.00pm Governor’s House, 43 Ravenoak Road, Cheadle Hulme, SK8 7EQ. Alternate Wednesdays 10.30 – 12.30pm Romiley Life Centre, 3, Stockport Road, Romiley, SK6 4BN. Every Thursday 3.00 – 4.00pm We also support local drop-ins in Marple and Heaton Moor – please call for further details.

Bramhall Activity Group

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Shared (support, help, access to resources, education for dementia)

This is a 12 week programme that enables carers and their relatives to meet other people with similar experiences, share in joint activities and increase their knowledge of dementia. The programme aims to promote independence and access to information about services available in Stockport.

Run by Alzheimer’s Society and Step Out Stockport.

CrISP

What is the Carer Information and Support Programme The Carer Information and Support Programme is a series of workshops for people caring for a family member or friend with dementia. It provides an opportunity for you to talk in a friendly and confidential environment about your experiences and the impact they are having on you.

The workshops aim to provide you with information and support.

Topics will include:

What is dementia

How you can support and care for someone with dementia

The support services that are available

Planning for the future

What should I do now?

For information, advice and support, please call us on 0161 483 4446 We are open 9am to 5pm, Monday to Friday.

Email: stockport@alzheimers.org.uk

Membership

All members of Alzheimer’s Society receive a monthly national magazine. The more members we have, the greater our lobbying power. Membership is free to carers and people with dementia.

A lively meeting every Tuesday with fun, entertainment and lunch. A Society representative is also available to discuss any issues you may have.

Alzheimer’s Society National Helpline – 0300 2221122

Bramhall United Reform Church, Robins Lane, Bramhall, SK7 2PE. Every Tuesday 12.30 – 2.30pm

10.00am – 4.00pm Sat – Sun.

Opening hours -9.00am – 8.00pm Mon – Wed, 9.00am – 5.00pm Thurs – Fri, Trained Helpline Advisers are here to discuss any of your concerns about all forms of dementia.

Dementia friends programme Dementia Friends is a national initiative that is being run by the Alzheimer’s Society. It’s funded by the government, and aims to improve people’s understanding of dementia and its effects. Through Dementia Friends programme, we aim to change the way the nation thinks, talks and acts. By 2015, we want a million Dementia friends who have knowledge and confidence to help people with dementia feel understood and included in their communities. To book your place, please visit: www.dementiafriends.org.uk

How will it work?

We will train and develop a group of volunteers to spread the word about what dementia is and what action individuals can take in their community. We will then ask them to recruit Dementia Friends who will then receive basic information on dementia and be encouraged to take action.

What is a Dementia Friend?

A Dementia Friend learns a little bit more about what it is like to live with dementia during a Dementia Friends Information Session and then turns that understanding into action.

What is a Dementia friends Champion?

Dementia Friends Champions are volunteers who run information sessions where they talk to people about being a Dementia Friend in their communities. It’s easy to get involved. Dementia Friends Champions will attend a training course, receive support as and when they need it and be part of a growing network of people creating dementia friendly communities together.

How can I get involved?

It’s easy to get involved.

Just visit : www.dementiafriends.org.uk and book onto a Dementia Friends Information session. Alternatively, you can contact your local Alzheimer’s Society office for more information.

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The Care Quality Commission is here to make sure health and adult social care services including hospitals, home and residential care as well as GPs in England provide people with safe, effective, high-quality care.

We publish independent inspection reports and ratings about services – information you can use when you’re choosing care for yourself, or a loved one.

You can use our website to search for services you might be interested in by geographical area, or by specialism. For example, a care home that might offer specialist care for someone who has dementia.

We also welcome your feedback on the care you have received – good or bad. We use this information to help inform our inspections and can alert authorities including local social services, if there are safeguarding concerns about care being provided.

You can visit our website at www.cqc.org.uk to find our inspection reports, or share an experience of care.

You can also call us to share an experience of care on 03000 61 61 61.

Here are some tips to help you choose your care.

Social care Top tips

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The Care Quality Commission (CQC) registers all care homes and home care agencies. You can find out which ones support specific groups of people, such as people with a learning disability or those living with dementia.

CQC’s Chief Inspector for Adult Social Care, Andrea Sutcliffe always uses ‘The Mum Test’: is a care home safe, caring, effective, responsive to people’s needs and well-led? In other words, is it good enough for my Mum (or anyone else I love and care for)?

Look for care homes and home care agencies where the staff involve people who use services and their families and carers, and treat individuals with compassion, kindness, dignity and respect.

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Whether you are being cared for in your own home or in a residential setting, the staff looking after you need to be skilled, kind and supportive.

They should also be capable and confident in dealing with your particular needs. You should always feel that their support is helping you to live the life you want to.

A care home will be a home for you or your loved one. Residents should be treated as individuals with their likes and dislikes taken into account.

Think about whether a home is close enough to family, friends, and community facilities.

Look at how well-led and managed a home is. What does it have in place to ensure that it delivers high quality care? Does it promote meaningful activity and connect the home with the community?

If you or a loved one needs help with day-today care, you can contact your local council’s social services department. They will ‘make an assessment of your needs’ and depending on circumstances, may be able to help you access financial help. For more advice visit Age UK’s website www.ageuk.org.uk /home-and-care.

If you would like to organise your care yourself, you can find a care worker or personal assistant through an agency. Your local social services department should be able to provide details of approved agencies.

CQC’s ratings will identify services as:

Outstanding Good ● Requires improvement ● Inadequate ● This will help you make informed choices around your care. There’s also useful advice on the Social Care Institute for Excellence’s Find me good care website www.scie.org.uk/findmegoodcare/

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Safeguarding adults who receive social care is everybody’s business. If you are concerned about the safety of a loved one receiving care, contact the service provider in the first instance. You can also contact social services at your local council. If you feel a crime has been committed, contact the police.

You can share your safeguarding concerns with us on our website or contact our National Customer Services on 03000 616161.

The Care Quality Commission has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does the Care Quality Commission endorse any of the products or services.

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NHS Hospitals and services in Stockport Stockport NHS Foundation Trust

Fred Perry House, Edward Street, Stockport SK1 3UR Tel: 01623 463463

The Meadows Palliative Care Centre, Bluebell Ward,

Stockport NHS Foundation Trust

The Meadows, Owens Farm Drive, Hall Pool Drive (off Marple Road), Offerton, Stockport SK2 5EQ

Shire Hill Hospital

Bute Street, Glossop, Derbyshire SK13 7QP

Tel. 0161 716 4502

Tel: 01457 850400

BREDBURY & ROMILEY

STOCKPORT MARPLE

Stockport CHEADLE & GATLEY HAZEL GROVE & BRAMHALL

Commonweal, 56 Wellington Street, Stockport SK1 3AQ Tel: 0161 480 1211

Stockport NHS Foundation Trust

Stockport

Devonshire Centre for Neuro-rehabilitation

NHS Foundation Trust

Stepping Hill Hospital

Poplar Grove, Hazel Grove, Stockport SK2 7JE

292B London Road, Hazel Grove, Stockport, Greater Manchester SK7 4RD

Cherry Tree Lane, Stockport, Cheshire SK2 7PZ

Tel: 0161 483 1010

Tel: 01614 834 446

Tel: 0161 419 4545 21

Useful contacts A

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Action on Elder Abuse 020 8835 9280 We work to protect, and prevent the abuse of, vulnerable older adults. Action on Elder Abuse, PO Box 60001, Streatham SW16 9BY I www.elderabuse.org.uk I enquiries@elderabuse.org.uk

Integrated Care Council 01379 678243 (Formerly the National Homecare Council) The Integrated Care Council is a body which brings together British public and independent sector organisations who commission or directly provide support for people living at home.

I mary.humphrey@integratedcarecouncil.co.uk

Admiral Nursing DIRECT 0845 257 9406 This helpline has been set up to provide people with an opportunity to talk through their worries and concerns about themselves, friends or relatives with dementia.

The lines are open on Tuesdays and Thursdays between 11am and 9pm. Callers can leave messages any time and request a call back I direct@fordementia.org.uk Age UK Stockport 0161 480 1211 Commonweal, 56 Wellington Street, Stockport SK1 3AQ I info@ageukstockport.org.uk Alzheimer’s Society 0161 483 4446 292B London Road, Hazel Grove, Stockport, Greater Manchester SK7 4RD I stockport@alzheimers.org.uk Arthritis - National Rheumatoid 0800 298 7650 Arthritis Society (NRAS) or 0845 458 3969 Provide information, support and advice for people living with Rheumatoid Arthritis.

I www.nras.org.uk

C CareAware 0161 707 1107 A one stop shop for free advice on care fee funding for older people.

I www.careaware.co.uk I enquiries@careaware.co.uk Care Quality Commission (CQC) 03000 616161 National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA I www.cqc.org.uk I enquiries@cqc.org.uk Cruse Bereavement Care 0844 477 9400 Cruse Bereavement Care is here to support you after the death of someone close.

I www.cruse.org.uk I helpline@cruse.org.uk

D Disability Stockport 0161 480 7248 A voluntary organisation which assists and supports people with physical disabilities and/or sensory loss or impairments.

23 High Street, Stockport SK1 1EG I email@disabilitystockport.org.uk Disability Benefits – for Disability 0845 712 3456 Living Allowance and Attendance Allowance I Textphone: 0845 722 4433 I www.direct.gov.uk/en/Dl1/Directories DG_10011169

E Elderly Accommodation Counsel 0800 377 7070 A national charity that aims to help older people make informed choices about meeting their housing and care needs. It is now more commonly known as EAC. I www.eac.org.uk I info@firststopadvice.org.uk 22

M Mind (National Association 020 8519 2122 for Mental Health) The leading mental health charity in England and Wales. We work to create a better life for everyone with experience of mental distress.

I www.mind.org.uk I contact@mind.org.uk

N National Osteoporosis Society 0845 450 0230 Advice, information and support group for people with osteoporosis.

I www.nos.org.uk NHS Direct

0845 46 47

P Parkinson's Disease Society I www.parkinsons.org.uk

0800 800 0303

R Royal Voluntary Service 0845 608 0122 A volunteer organisation that enriches the lives of older people and their families across Britain. We support older people by giving time and practical help to help them get the best from life. Royal Voluntary Service, Cardiff Gate, Beck Court, Cardiff Gate Business Park, Cardiff CF23 8RP I www.royalvoluntaryservice.org.uk

S Signpost Stockport for Carers 0161 442 0442 Provides free, confidential information to unpaid carers of all ages and ethnicity, and professionals who work with carers, in the Stockport area. The Heaton Centre, Thornfield Road, Heaton Moor, Stockport SK4 3LD I info@signpostforcarers.org.uk I www.signpostforcarers.org.uk Stockport Council Adult Social Care 0161 217 6029 I asc.referrals@stockport.gov.uk I www.mycaremychoice.org.uk Stockport District Citizens 0844 826 9800 Advice Bureau Fred Perry House, Edward Street, Stockport SK1 3XE I districtoffice@stockportcab.org.uk I www.stockportcab.org.uk Stroke Association 0845 3033 100 Advice and information for stroke patients and their families.

I www.stroke.org.uk

T The Department of Work and Pensions I www.dwp.gov.uk The Pension Service 0845 606 0265 I www.dwp.gov.uk/about-dwp/customerdelivery/ the-pension-service

STRAFFORD - QUALITY BUILT IN

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Priestnall Court Residential Care Home is set in the Greenbelt area of Heaton Mersey, Stockport. We look after people over the age of 65 with Dementia or who just need help with their daily living needs. range of hardwoods are used to compliment our metalwork. We can also offer a powder coating service with a full range of colours.

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