BIGDOGNEWS HAPPY EASTER
BIGDOG OPERATIONS
TRAINING
BigDog day service will be hosting an upcoming training session held by two ex Australian Defence Force members and a current member of the Australian Federal Police.
This interactive and engaging session will provide valuable techniques for identifying and adapting to potential risks in the workplace and everyday situations. In addition, participants will learn basic selfdefense tactics in a practical and enjoyable environment.
This is a great opportunity to build confidence, enhance your skills, and have fun while learning essential safety strategies. BigDog will cover the $40 session fee for all BigDog staff who wish to attend, so we encourage everyone to take advantage of this valuable training. Please register your interest with Caity by 28 April.
WELCOME PETER!
We would like to give a warm welcome to our new Operations Manager - Peter! Peter has a wide range of knowledge and experience from different sectors including a highly decorated career in the Australian Defence Force and qualifications in accounting and project management. So please make sure you introduce yourself when you see him around!
A WORD FROM PETER
I am excited to join the BigDog team and be stepping into the role of Operations Manager. I’ve worked across a number of industries with project management experience across government, construction and IT. I’m looking forward to bringing those experiences across and continue to help carry-on and build upon the proud BigDog legacy.
It's been a warm welcome over the last few days I’ve had the opportunity to meet many in the team in Toowoomba, and I’m looking forward to getting up to Rockhampton and meeting more of the BigDog team to support the great work you all do.
I’m Brisbane born, and Cairns bred and am a proud Queenslander. Outside of work - I am a big sports fan (go Broncos!), and I enjoy getting outdoors and exercising.
I have a growing family that includes my wife Lucy, an ener 3 year old son Denver, a baby daughter on the way and also boofhead Staffy ‘Rocco’.
Over time I look forward to meeting you all, getting to know each other and working together to enable you all to deliver high quality support to our clients and participants. Feel free to reach out and say hello!
SHOUT OUTS!
Toowoomba
Staff Shout Out - Jess Wright
Our Latest Stand-outs
Each month the office staff from Toowoomba and Rockhampton pick two standout employees from each location for their incredible contributions to the team and stand-out behaviours and dedication
Rockhampton
Staff Shout Out - Daniel Horne
Congratulations, Jess! You've been nominated for your adaptability, willingness to help the team, and for always going the extra mile Your advocacy for participants and support with bus runs have been invaluable We truly appreciate all your hard work and dedication!
Staff Shout Out - Tahlia Adams
Congratulations, Tahlia! You've been nominated for your incredible work ethic and dedication You consistently give your best, never complaining, and making a huge impact Thank you for being such a reliable and hardworking part of the team!
Congratulations, Daniel! You've been nominated for a staff shout-out for your exceptional work in the high behaviours space You consistently step up, taking on shifts others shy away from, and always go above and beyond We’ve also received wonderful feedback from external stakeholders about your dedication to helping participants grow within the community Your hard work and commitment are truly appreciated!
Staff Shout Out – Hannah Daniel
Congratulations, Hannah! You've been nominated for your dedication and flexibility within the SILs Your willingness to help admin and staff, along with your positive attitude, makes a huge difference We truly appreciate all your hard work!
ROCKHAMPTON
Rockhampton Disability Inclusive Sports Day – 13 April 2025
�� Location: Southside United Sports Club
01
A fun, free event where people of all abilities can try different adaptive sports Great for participants and support workers alike!
02
Mental Health First Aid Course – 1819 April 2025
�� Location: CQUniversity
Rockhampton
A two-day certified course covering essential mental health support skills for those working in disability support and community services. Limited spots available register early!
WHATS HAPPENING IN ROCKHAMPTON
While sticking to routine can be a great way to build on capacity, variety can be just as beneficial, as it fosters personal growth, enhances well-being, and builds confidence Engaging in different experiences helps develop new skills, promotes social interaction, and encourages independence.
Physical activities improve overall health, while creative and educational pursuits stimulate cognitive abilities and emotional expression By stepping out of comfort zones, individuals can discover new interests, strengthen social connections, and experience a greater sense of fulfilment in their daily lives.
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Accessible Movie Night – 26 April 2025
�� Location: Rockhampton Cinema
A relaxed, sensory-friendly screening of a popular family movie
Reduced noise, dimmed lighting, and a welcoming space for all attendees Would you like me to add or refine anything further? ��
Here are some great activities happening around the area in the Month of April: Rockynats – Rockhampton Showgrounds and CBD – 4 – 6 April th th Emma Memma’s Dance Island Party –Pilbeam Theatre- 09 April
CQ Capras vs Burleigh Bears – Rugby Park – 12 April th Anzac Day Memorial Services – Botanic Gardens and CBD April 25th
The Caves Agricultural Show – The Caves Showgrounds – April 26th
Rockhampton and Toowoomba recently completed another round of biannual staff training over the past two weeks. I want to personally thank every team member who attended and actively participated. These sessions not only provide an excellent opportunity to refresh our collective knowledge and exchange ideas, but they also allow us to connect face-to-face, strengthening our team bond
BigDog is excited to announce new service opportunities available within our organisation. We currently have: A 1:3 SIL vacancy
full SIL vacancy Capacity in our Yard Maintenance and Cleaning Services Capacity for in home supports and community access
Contact our team today to get started!
COMMUNITY TOOWOOMBA
TOOWOOMBA COMMUNITY
01
LQueensland Symphony
Orchestra: Classical Favourites
Date & Time: Thursday, April 10, 2025, at 7:00 PM
Venue: Empire Theatre, ToowoombaQueensland Symphony
Orchestra+1AllEvents+1
Description: Enjoy an evening of timeless classical masterpieces performed by the renowned Queensland Symphony Orchestra.
02
Anzac Day Services
Date: Friday, April 25, 2025Toowoomba Region
Locations: Various venues across the Toowoomba Region
Eventbrite+4Toowoomba Region+4Visit
Toowoomba Region+4
Description: Join the community in honoring the sacrifices of Australian and New Zealand service members through commemorative services held throughout the region
TRENDING THIS MONTH
1. Legislative Reforms Enhancing Disability Inclusion
Recent updates to Australia's Disability Strategy aim to deliver better outcomes for individuals with disabilities. The revised Data Improvement Plan focuses on improving data collection and reporting to measure progress effectively. These legislative efforts underscore a national commitment to ensuring people with disabilities can participate as equal members of society
2. Advancements in Disability Employment Initiatives
The Australian Government is investing $23 3 million over four years to establish the Disability Employment Centre of Excellence, expected to commence in March 2025 This initiative aims to improve employment outcomes for people with disabilities by providing resources and support to both job seekers and employers.
FUN AND AFFORDABLE
Looking for engaging, budget-friendly activities to do with your participants in Toowoomba? There are plenty of options to keep them active, social, and entertained without breaking the bank. Take advantage of Toowoomba’s outdoor spaces Queens Park, the Botanic Gardens, and the Japanese Gardens are perfect for walks, picnics, or just relaxing in nature. If your participant enjoys history, the Cobb+Co Museum is free for locals and offers interactive exhibits. For something creative, explore the First Coat Street Art Trail or check out free community workshops at the library.
OUTINGS
For social outings, mini golf, bowling, or discounted movie days provide low-cost entertainment. The PCYC Markets are a great way to explore local stalls, while a scenic drive to Picnic Point can be a great way to spend the day.
Encouraging participants to engage in these activities helps build social skills, confidence, and independence while having fun!
EXPRESSION OF INTEREST: NDIS
SIL HOME AVAILABLE
We are pleased to announce that we currently have an NDIS-supported Independent Living (SIL) home available for individuals who require a 1:3 support ratio. This spacious home features: 4 bedrooms 2 bathrooms
24/7 support with a 1:3 support ratio
The property is designed to provide a comfortable and safe living environment for participants, with dedicated support tailored to individual needs. The support team is committed to empowering residents to live as independently as possible while ensuring their safety and well-being. If you or someone you know is looking for SIL accommodation, please express your interest by contacting us via phone or email. We are happy to provide more details and answer any questions you may have.
We look forward to hearing from you soon.
DAY SERVICE ROCKHAMPTON
Exercise and Adventure
March has been another fantastic month for Rocky Day Service, filled with fun activities and memorable experiences. We continued with our regular routine of library visits, grocery shopping, cooking, 10-pin bowling, and pub lunches activities that bring joy and connection to our community
Throughout the month, we had numerous visits to feed some local horses, which gave everyone a chance to enjoy the outdoors and interact with the animals. On one of the rainy days, we gathered together for a cozy movie afternoon, complete with popcorn and lollies It was a perfect way to relax and enjoy each other’s company
We ventured out to the driving range, where we’re sure we’ll see some new golf pros in the making. Mark my words there's some real talent among us! Another highlight of the month was our visit to the Northside pool, where we had a wonderful swim and then enjoyed some delicious pizza on a bright, sunny Friday afternoon.
The perfect weather made the day even more special.
Later in the month, we headed down to the Causeway for a fishing trip While we didn’t catch anything this time, we’re confident that the fish better watch out next time! The outdoor adventures were a great way to spend time together and enjoy nature.
A standout event was our day trip to Yeppoon. We started the day with some delicious hot chips before heading to the beautiful lagoon for a swim. To top off the perfect day, we treated ourselves to some frozen cokes The day was a wonderful mix of relaxation and fun. We wrapped up the month with a trip to Gladstone Harbour, where we enjoyed sausages on bread while taking in the lovely surroundings.
DAYSERVICE TOOWOOMBA
Community Connections & Sweet Adventures!
At Toowoomba Day Service, we believe in the power of community! Supporting and including people of all abilities makes our world a brighter, more welcoming place. Every outing, every shared experience, and every smile strengthens the bonds we build together.
Sweet Treats & Fun Feasts! Last week, we took a delightful trip to Flossy’s Sweet Treats Shop, and wow what an adventure! From colourful candy displays to delicious handcrafted sweets, everyone had a blast picking out their favourite treats. Laughter, sugar, and joy were in the air!
Creative Sparks in Arts & Crafts! Our arts and crafts sessions have been buzzing with creativity! From painting and DIY decorations to unique handmade gifts, everyone has been putting their imagination to work.
We’re especially excited for our St. Patrick’s Day arts and crafts, where we’ll be getting creative with all things green, gold, and lucky!
Easter & ANZAC Day Closures!
We will be closed over the Easter long weekend from April 18th to April 21st. Enjoy the holiday with family, friends, and maybe a few Easter eggs!
We will also be closed on ANZAC Day, April 25th, 2025, as we take time to remember and honour those who have served. Let’s keep embracing fun, friendships, and fantastic adventures together!
Come join Jess and the rest of the team for all the exciting adventures happening at the Toowoomba Day Service. We can’t wait to see you there!
BIGDOG ROSTERING
Misuse
Please ensure you DO NOT text the oncall phone, you must call to ensure the message has come through
Misuse
Remember, on-call should only be used for urgent matters. Any misuse may lead to disciplinary action
When and How to Use On-Call Support: A Quick Guide
Summary
Only call on-call for emergencies, medical concerns, vehicle issues, or when critical support is required outside of office hours
On-call support is available for emergencies outside of office hours and when we're required to action something you, as the support worker, cannot. It’s important to know when to use it and when to handle situations differently. Here’s a breakdown of the appropriate scenarios and responses for using the oncall service.
Behavioural Issues
Minor behavioural issues: Do not call on-call. Instead, refer to the client’s PBSP (if available) and submit a high-priority (HP) shift note.
Major behavioural issues: Contact Police and ensure your safety.
Client won’t sleep: No need to call. Provide calming reassurance to the client.
Active overnight shifts: No need to call on-call, but submit a HP shift note.
Client sends worker home early: No need to call on-call, but submit a HP shift note.
Client not home: No call is needed. Stay at the property for 30 minutes, then submit a HP shift note unless instructed otherwise.
Non-urgent issues: Contact the office during business hours or submit a HP shift note if necessary. Medical Concerns
Missed medication: No call to on-call. Contact 13 Health for advice and submit an incident report and HP shift note.
Client refuses medication: No call to on-call. Record on the medication sheet and contact 13 Health.
Medical emergency: Always call an ambulance if you are concerned about someone's medical welfare. Perform first aid or CPR if necessary.
No medication in the house: Call on-call immediately when you realise medication is missing at the start of your shift.
Hospital visit: No call required. Submit an incident report and ensure the client’s medication and clothes are taken with them. If client is in a BigDog SIL house - YES, call on call.
Minor medical concerns: No need to call on-call. Contact 13 Health for advice and submit a HP shift note.
Support Worker Issues
Calling in sick for a shift outside office hours: For shifts occurring over the weekend, on public holidays, or starting before 9am contact the on-call after 6am. For other shifts, wait until the office opens at 7am.
The next worker hasn’t arrived: Yes, wait 10 minutes before calling on-call.
Not sure what to do on shift: No call to on-call. Be familiar with your duties before starting your shift.
Motor Vehicle Issues
Key Safe malfunction: Call on-call for assistance.
Accident: Always call on-call if needed. Contact police and complete an incident report.
Vehicle issues: No call to on-call. Refer to the factsheet in the car and contact RACQ for assistance.
SIL House Issues
SIL house maintenance: No call needed. Contact the relevant real estate agency for issues. Appliance issues: No call. Report the issue and wait for office hours for follow-up.
Building damage: No call to on-call. Submit an incident report and contact the real estate agent. Break-in or criminal offence: Contact the police immediately and complete an incident report.
If interested or wanting to hear more, please reach out to
ROCKHAMPTON
MEMBERSHIPS
GOLD
$350 (10 WEEK TERM)
UNLIMITED FITNESS AND SQUASH COMPETITIONS
SILVER
$200 (10 WEEK TERM)
UNLIMITED FITNESS CLASSES
CLASSES FOR ALL LEVELS!! GENTLE FLOW - BACE - SHRED IT!
EXCITING UPDATES
We are thrilled to bring you the latest updates from Scottvale!
As many of you know, we’ve always been dedicated to providing top-tier fitness services while fostering a supportive community. Today, we’re excited to share some big news on how we’re growing and expanding, both in terms of our team and our facilities. New Placements!
Welcoming Fresh Talent, As part of our ongoing commitment to enhancing your experience, we’ve recently brought in some fantastic new talent through placement programs. Our placement Students are dedicated to supporting you through your fitness journey, and they are here to assist in any way they can. Be sure to say hello and make them feel at home!
The exciting news doesn’t stop there! We’re currently in the works of expanding our facilities and offerings. We know how much you love working out here, and we want to provide even more space, equipment, and services to better meet your needs. Whether it’s new fitness equipment, highly trained clinicians, or even new classes, our goal is to ensure that Scottvale continues to be a place where you can grow, thrive, and achieve your fitness goals.
Happy Birthday!
Happies birthday to all of our February babies : Ashton D, Lachlan DC, Daniel D, Bacho S, Chisato C
That’s a wrap!
We want to take a moment to thank everyone who attended the recent staff training. Your participation and individual contributions were greatly appreciated, and I hope you all found the session valuable.
Please keep an eye out for any calls from Billy, April, or Abby in Rockhampton, as we will be reaching out to follow up with everyone.
Thanks again for your engagement and input..
For all staff that feel the pressures of work a little more then you feel you should, if you require any debriefing after an incident or any kind of psychiatry for work related concerns please keep in mind we are registered for an Employee Assistance Program with the Business Relience Centre. Everything that is discused with their team remains annonymous and private. go to Catholiccare.services/eap
ROCKHAMPTON
SCOTTVALE STAFF
MEGAN SCHLUTER
KIM ESPULGAR
SUPPORT STAFF
RILEY FAGG
ASHLEY GRAY
SUPPORT STAFF
KAITLYN SANSON
SHAYNA JOHNSON
KARLA CASSIDY
KALEB COOPER