Award Winners
Billings Chamber Business Excellence 2015
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2015 Customer Service Award: Dr. Fred Gunville, Billings Clinic Everyone who makes their living providing service to their company’s customers are to be commended. The very few who have been doing it at the same place for 33 years deserve our highest recognition. For the one in a million whose customer service is the life-saving care of children and the gentle support of their parents, we find the words ‘customer service’ inadequate. But, Dr. Fred Gunville, pediatric diabetes specialist at Billings Clinic, sees ‘service’ as the highest imaginable calling. “People come to me, or any physician, because they want to develop a trusting relationship. It is a great honor – it’s a real privilege - to have people come to you and ask you to examine them or their child, whom they treasure. Every patient is a gift from God for you to, hopefully, make a difference in their life,” said Gunville.
Congratulations, Dr. Fred Gunville! Winner, 2015 Billings Chamber Business Excellence Award for Customer Service Excellence
“You have to put your customer first, before your own desires. A rule I think is essential is to know that you can’t go home until your business is done that day,” said Gunville. “Get to know your patient and their preferences. It’s about the patient, not you. Everything has to be patient-centered,” explains Gunville. “What are the family dynamics? Ask the questions to learn where they are coming from.” “I think it’s important for everyone who starts a business – or practice – to understand that you build it one person at a time,” said Gunville. “If you can go home and feel like you’ve done the best you could that day, your business is going to grow.”
The embodiment of authentic customer service LARRY MAYER Gazette Staff
Congratulations to all the Billings Chamber Business Excellence Winners!
Dr. Gunville joined Billings Clinic as a pediatrician in 1982 and has dedicated a major portion of his practice to treating children with diabetes.
Dr. Gunville has been treating kids and families for over 30 years, but his level of care and consideration for the kids and families gets stronger with every year that he practices. – Jim Bennett, father When my children are adults, I know they will remember fondly the doctor that cared for them their entire childhoods. Dr. Gunville is one of those once in a lifetime doctors. – Bridget Roe, mother The positive influence and impact Dr. Gunville has made in the lives of his patients, their parents, his peers, and friends resonates throughout our region and is the embodiment of authentic customer service. – Mike Follett
Here’s what some of his “kiddos’” parents say about his care:
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Billings Chamber Business Excellence 2015