The first strategy, often a difficult one, is learning to listen. Learning to listen gives a leader to ability to understand and evaluate the person speaking to them. This is true no matter who the person is or what position they hold. By hearing what people have to say, the leader has the opportunity to put together a response or question that will allow them to gain more information. Effective leaders know that when people feel they are being heard, even if they are not sharing the same opinions, they feel validated and are more likely to respond fairly. Listening often helps to decide the real purpose of a conversation. Body language and tone, if one listens carefully, can convey far more information than the words that may have been spoken. For example, a co-worker stops by to discuss the new machines delivered. However, they tap their foot and look away more than they look at the leader. The leader could probably assume there is something else to discuss and when the opportunity presents itself, ask the person if there are other things they need to talk about. The leader is perceived as empathetic and this opens up others to discussing issues as well. Information is always good to have.
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