Prominent situations affecting leadership from Industrial Age to Information Age are: 1. Links to customers and suppliers In the industrial age, organizations had a one on one link with customers and suppliers and leaders dealt with them in such a way that benefitted themselves the most. The information age of today involves the integration of customers, suppliers, production, and delivery to realize enormous savings in cost. This integration also led to the improved quality of products and services and improved response time leading to a complex business environment. This shift has also led to increased customer satisfaction and at the same time greater expectations from organizations. Therefore, new methods of production and problem solving are realized and put to practice. 2. Customer segmentation
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